Thaison Palace Hotel

Vietnam , Hanoi and North
HANOI, 9 Hang Voi Str., Hoan Kiem, 9
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50 reviews shown

10/10

Exceptional

28 Apr 2025

Andrew

Very close to the city center, and walking distance, and also very quiet

8/10

Excellent

20 Apr 2025

Verified traveler

Good location. Friendly staff.

Friends_and_family Family

10/10

Exceptional

03 Mar 2025

jonathan

Staff very friendly and helpful

Leisure Partner

10/10

Exceptional

17 Jan 2025

Anthony

I can't write a bad review as my stay at the hotel was brilliant. The staff were really friendly and helpful. Room service was very good. The house keepers cleaned room everyday with fresh linnen, toiletries were topped. Transport was easy to get eg taxis from hotel didnt have to wait long at all. I did eat the hotel food which was nice. The swimming pool area was clean and tidy. Overall very nice hotel to stay. 🌟 🌟 🌟 🌟

Leisure Self

4/10

Poor

14 Dec 2024

Jonathan

The location of the hotel is great as you are just off Second Road so it’s handy for the Baht buses, shopping malls, walking down to the beach or up to LK Metro and its nightlife. The rooms are big and I had great balcony views across the city and down to the beach giving some great memorable sunsets on a couple of nights. The swimming pool was also great and easy to access but the aged collapsing plastic sun loungers need replacing.

Now the negatives; this is the first hotel in Pattaya that I have stayed in that does not have a safe in the room which is insane. The safe boxes were in Reception, which was so inconvenient. Secondly, it had non-electronic card door locks, so you had a key attached to a huge oblong key fob which could not be removed, meaning that you had to hand the key back to Reception every time you wanted to go out or carry it around with you. This was such a pain that I went and got a spare key cut myself to avoid this ball -ache. The balcony doors did not lock and so the only thing keeping the doors together was a flimsy metal catch. The toilet “bum-gun” hook in the bathroom had snapped off so I had to go and buy a replacement and fix this myself. There were stains on the bathroom floor and around the bed, and the shelves were also very dusty in the room. That being said, the maids could not be more friendly or helpful if you needed anything at all.

Finally, the Wi-Fi was very patchy and unreliable which made things very annoying on a regular basis.

Leisure Self

10/10

Exceptional

06 Sep 2024

Alan

Close to everything. Friendly staff.

Leisure Self

8/10

Excellent

17 May 2024

Alan

Staff is fantastic. Property is older but being updated nicely

Leisure Self

8/10

Excellent

05 Jan 2024

Andrew

The hotel is very centrally located in the heart of Pattaya, would recommend to anybody.

Leisure Self

10/10

Exceptional

27 Oct 2023

Umer

Good

Leisure

8/10

Excellent

25 Sep 2023

g v

Silent and good

8/10

Excellent

27 Nov 2022

ady

This once proud hotel has fallen into disrepair with lack of maintenance and investment.The whole place needs closing down and re-furbishing.

Leisure Self

4/10

Poor

28 May 2022

ady

This hotel is tired and shabby and in dreadful need of investment.The base of the toilet and around the toilet seat was dirty.Staff were fantastic though.

Leisure Self

8/10

Excellent

20 Mar 2020

Verified traveler

This being a unique time as due to corona virus the world had changed and I may have been one of the last person to have stayed there. Hopefully not though.
Staff :- loverly
Hotel :- aged but nice
If ever the chance to stay again I certainly would..
I wish all the staff there the best of luck for the future.. in these unpredictable times. 🙏🙏🙏🙏

Friends_and_family Family

10/10

Exceptional

19 Feb 2020

KurtKronsberg

The location is great, and the swimming pool is exceptional. The staff is very friendly and makes you feel welcome.

Leisure Self

8/10

Excellent

12 Feb 2020

Kurt

The swimming pool and location is really great. The rooms are old and need updating.

Leisure Self

10/10

Exceptional

12 Feb 2020

Verified traveler

Very helpful staff. Spacious rooms. Nice swimming pool.

Leisure Friends

8/10

Excellent

28 Jan 2020

Gary

Terrible fitness facility.

I asked about the fitness center for this hotel. It's nothing but a few sad pieces of equipment near the pool. There were to people on each side of the door smoking cigarettes. Since the door to this fitness room doesn't close all the way it was a horrible smell in this room. virtually impossible to get a work out in. For such a big hotel they really need to invest in a better fitness facility.

Partner

6/10

Pleasant

13 Jan 2020

Ellis

Night time security man is a clown.

The Hotel wasn’t too bad, but the security guy who works nights let’s the place down. He has got to be the strangest person in Thailand - always acting like he is off his head and making everybody who walks into the hotel feel uncomfortable.

Friends_and_family Friends

10/10

Exceptional

31 Dec 2019

Scott

Good stay in Pattaya

Very good location. Nice breakfast

Self

6/10

Pleasant

27 Oct 2019

Nathan

Significant room for improvement.

The location is pretty ideal and the overall hotel and atmosphere is really nice.

That said, the staff, especially the front desk is really pretty bad. They seem confrontational and upset any time any small issue comes up. I won’t be back specifically because they were so rude, especially later at night.

Next thing, the wifi is atrocious. It’s horrible. They give you these little paper slips that you use for your login. And it works kinda sorta for like 5 minute bursts then not at all. And forget using it at all if you’re not close to the door. It needs a major overhaul or complete replacement. If you require wifi to work or make a call. Look elsewhere, 0/10 rating for wifi.

Lastly, there is no hot water here. If you like luke warm showers, this is your spot.

All in all I’d give this place a 5/10 strictly because the location is great, the building is nice, and the cleaning staff is absolutely incredible 10/10.

Self

8/10

Excellent

01 Aug 2019

Daniel

A god stay

Hotel was convenient location,room was large enough , ensuite was dated and leaking and the shower was very good for hot water. Unfortunately the only complaint would be communicating with staff at desk, would be nice to have someone speak better English.

8/10

Excellent

23 Jun 2019

Verified traveler

I like Decorations in reception and i don’t like the same ferneture from 5 years ago

Friends_and_family Family

8/10

Excellent

18 Apr 2019

Latif

So so hotel

Nice hotel but not much rooms occupied

Friends

4/10

Poor

05 Mar 2019

Verified traveler

Large rooms with great view. Outdated furniture and lightning (quite dark and cold lights). For example the light switches were 2 meters from the bed, had to get up in the dark to turn on the light.

Leisure Self

4/10

Poor

13 Jan 2019

Verified traveler

Room I had was very dated and you could smell that it had been smoked in.
In morning when I went for a shower the shower/tap faucet came off in my hand thus I had to take a bath.
Would not stay again.

10/10

Exceptional

27 Nov 2018

LIRON

good hotel

Excellent location and very comfortable hotel

10/10

Exceptional

05 Jun 2018

LAWRENCE

Pattaya 2018

I have stayed at this hotel several times and have had no troubles or concerns. I would recommend this hotel. Its location is only a few minutes from the beach and local bars etc. It has a very large pool.

8/10

Excellent

06 May 2018

Steve

Always love staying here. Staff are very friendly and helpful. Great spot. Rooms are good and comfortable for what you pay for.

6/10

Pleasant

17 Apr 2018

Verified traveler

Internet was not very consistent

Partner

6/10

Pleasant

25 Feb 2018

Amit

Not a 4 star

The morning reception staff was pretty rude and were making racist comments about Indian tourists that they are trouble makers. I was not happy to pay a 1000 thai baht deposit since most of my travel around Europe there was no such requirement, however, the reception staff member started suggesting Indian tourists behave in such a way. I am British national but of Indian origin. There is no gym in the hotel and safety box in the room. There is no tea or coffee maker in the room. Overall, I believe it is not really a 4 star hotel in its true sense.

8/10

Excellent

07 Jan 2018

Verified traveler

Good and friendly hotel near beach and nice all i was in this hotel 3 time and next trip i will book this again

2/10

Poor

07 Jan 2018

Verified traveler

Unfortunately this hote same as 1 star

I had to chenge room and i paid more money in hotel as i can take 5 star hotel with this money

8/10

Excellent

02 Mar 2017

Colm

Wifi was poor, rest of the hotel was very good

Family

8/10

Excellent

01 Mar 2017

Verified traveler

Good location

Good hotel for the price. Excellent location. Jus a 5 minute walk from walking Street. Convenient shopping places, restaurants and spas barely 2 mins away.

Family

8/10

Excellent

31 Jan 2017

Kenneth

Old hotel but still has a lot of charm

Good

10/10

Exceptional

12 Jan 2017

Paul

Old hotel but it's clean

My stay was good the staff are friendly and helpful.. good position I think

4/10

Poor

27 Dec 2016

Andreas

Rooms are horrible maintain

I stayed
4th till 22 of September,
31 of October till 19 of December 2016
My bookings was done part of my bookings was from the 7th till 19th of December 2016. So I spend a lot of time in this hotel and wrote always good reviews, but when I arrived on
31 October till 19th of December they gave my a room it was unacceptable, like most of the rooms, clean, but run down like the other 3 rooms more I had to change to. The 2nd room 818 was in a block what was empty and they was remodelling, from the morning to the night hammering, cutting tile s, so after 10 days they changed me to a room 114 where the whole closet was wet and dirty, so finally y got upgraded to a \"suite\". The only closet is in the bathroom, all my close became clam till wet when the A/C air absorber starts to drop and then the water was running. Housekeeping did not any attempt to fix the problem. In all rooms I was the balconies was permanent under water when it rained, because the floors are not levelled to the drainage.
So it made it impossible to stay longer and I checked out on the 6th of December. No refund was offered, just for my next booking 4 days free food & beverages. The restaurants are average to unhygienic, I got from the flying insects food poisoning and paid 380 US for the hospital Dr. and medication and 140 US to treat the mites I got in the wet beds.
The only nice things is the location, GYM and the beach bar & grill COAST.
The reception staff smiles, but false. I still can't believe that

8/10

Excellent

21 Nov 2016

chas

Quiet near transportation and all vacation action

Big room with great view over beautiful pool. Classic old style grand hotel with big lobby,etc. No bars near so very quite area only a half block from 2nd road so walking to everywhere is no problem. Your room guests just sign in at the desk no problem. Drawbacks are no in room safe and have to use lobby deposit box and carry a key for that. No wall hooks in the bath to hang towels. Lastly, the tv's volume control should be restricted as I could hear next room tv when they cranked it up in the middle of the night. Minor complaints so great stay at this hotel.

6/10

Pleasant

02 Jan 2026

Satoru

スタッフの対応はとても良かった。
建物は古いかな~安いから我慢すれば十分に良い部屋。
部屋にお菓子の袋を空けっぱなしにしてると翌日アリがむらがってくる。笑
日本基準で考えるとダメなんだなと思いましたわ。

Leisure Friends

10/10

Exceptional

08 Dec 2025

Chi Ho Tommy

Good

Friends_and_family Friends

4/10

Poor

21 Mar 2025

Seiji

宿としては良かったです。ただ他の人の口コミに書かれてる通り、用なく広いロビーがかなり暗い。いっそのことフロントの小さな明かりも消したら違う意味で面白いかな。

6/10

Pleasant

11 Mar 2025

Tormod

Ok hotell hvis du ikke trenger wifi

Veldig elendig wifi på
Rommet.
Jeg klaget uten at noe skjedde
Ute ved bassenget var det absolutt ingen wifi
Dette er dårlig i 2025. Jeg kommer neppe tilbake hit

Self

8/10

Excellent

17 Dec 2024

MINYOUNG

가격대에 괜찮은 숙소.

매우 오래된 호텔입니다.
객실 개방은 카드키가 아닌 열쇠 잠금이며,
전체적인 시설 느낌도 오래되었다는 것을 잘 들어납니다.

다행히도 오래된 호텔임에도 화장실 수압은 괜찮은 편이고,
방 크기 역시 큰 편이라 답답한 느낌은 없습니다.
인터넷은 좀 답답한 편입니다.

혼자서 지내기에는 괜찮은 숙소입니다.

Self

4/10

Poor

15 Nov 2024

peter

Ældre og slidt hotel. Okay pool. Men de fleste solsenge var istykker. Fitness rum havde vist været lukket i flere år. Kedelig morgenmad. Værelset lugtede af gammel tobaks røg. Ligger centralt.

8/10

Excellent

11 Oct 2024

Stefano

Convenient hotel in second road, Pattaya, is a bit aged, but ok, nice pool and comfy rooms

Leisure Self

8/10

Excellent

26 Feb 2024

Alfred

Ein etwas in die Jahre gekommenes Hotel aber immer noch liebenswert.

10/10