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Hanoi Splendid Premium Hotel

Hanoi and North · Vietnam

36 Lo Su , Ly Thai To, Hoan Kiem Ha NoiView location

9.8/10Excellent960 Reviews
Cleanliness9.8/109.8
Service10.0/1010.0
Comfort9.6/109.6
Condition9.4/109.4
Amenities9.6/109.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hanoi Splendid Premium Hotel

With a stay at Hanoi Splendid Premium Hotel , you'll be centrally located in Hanoi, steps from Hoan Kiem Lake and 7 minutes by foot from Hanoi Old Town Night Market. This luxury hotel is 0. 6 mi (0. 9 km) from St. Joseph's Cathedral of Hanoi and 0.

6 mi (1 km) from Hanoi Opera House. Relax and unwind with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a nightclub, a 24-hour health club, and an indoor pool. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.

Featured amenities include complimentary wired internet access, a 24-hour business center, and complimentary newspapers in the lobby. Planning an event in Hanoi? This hotel has 431 square feet (40 square meters) of space consisting of conference space and 2 meeting rooms.

A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite. Enjoy a meal at Solis Restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Mingle with other guests at the complimentary reception, held daily.

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Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 6:30 AM to 10:00 AM. Treat yourself to a stay in one of the 120 guestrooms, featuring private pools and flat-screen televisions.

Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Conveniences include safes and desks, as well as phones with free local calls.

With a stay at Hanoi Splendid Premium Hotel , you'll be centrally located in Hanoi, steps from Hoan Kiem Lake and 7 minutes by foot from Hanoi Old Town Night Market.

This luxury hotel is 0.6 mi (0.9 km) from St. Joseph's Cathedral of Hanoi and 0.6 mi (1 km) from Hanoi Opera House. Treat yourself to a stay in one of the 120 individually decorated guestrooms, featuring private pools and flat-screen televisions.

Your memory foam bed comes with down comforters and premium bedding. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Conveniences include safes and desks, as well as phones with free local calls.

Featured amenities include complimentary wired internet access, a 24-hour business center, and complimentary newspapers in the lobby. Planning an event in Hanoi? This hotel has 431 square feet (40 square meters) of space consisting of conference space and 2 meeting rooms.

A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Bar/Lounge
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Childcare
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 16

Hotel policies

Noise-free rooms not guaranteed LGBTQIA+ friendly Private host property Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed Service animals not allowed

Important information

  • You need to know
    • Pool access available from 6:30 AM to 7:30 AM.
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • No pets and no service animals are allowed at this property.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Long-term renters welcome
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    16
  • Optional fees
    • Airport shuttle fee: VND 500000 per vehicle (one-way, maximum occupancy 3)
    • Airport shuttle fee per child: VND 100000 (one-way), (up to 6 years old)
    • Covered self parking fee: VND 350000 per day
    • Covered valet parking fee: VND 349999 per day
    • Rollaway bed fee: VND 1200000 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Russian

    Thai

    Korean

    Dutch

Nearby attractions

Hoan Kiem Lake Weekend Walking Street 0.2 km / 0.1 mi
Thang Long Water Puppet Theatre 0.2 km / 0.1 mi
Hoan Kiem Lake 0.2 km / 0.1 mi
Ngoc Son Temple 0.2 km / 0.1 mi
The Old Quarter Gallery 0.3 km / 0.2 mi
Ha Noi Gallery 0.3 km / 0.2 mi
Dong Kinh Nghia Thuc Square 0.4 km / 0.2 mi
Hanoi Municipal Party Committee 0.4 km / 0.3 mi
Ancient House 0.5 km / 0.3 mi
Ta Hien Street 0.5 km / 0.3 mi
Ly Thai To Park 0.6 km / 0.4 mi
Lý Thái Tổ Monument 0.6 km / 0.4 mi
Hanoi Old Town Night Market 0.6 km / 0.4 mi
Hang Gai Street 0.6 km / 0.4 mi
Trang Tien Plaza 0.8 km / 0.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 120
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • Garage
  • Wired Internet
  • Wi-fi
  • Secure parking
  • Laundry service
  • Multilingual staff
  • Bellboy service
  • Lift access
Show 15 more facilities & services
  • Newspaper stand
  • Shop
  • Terrace
  • Newspapers
  • Conference room
  • Meeting room
  • Business centre
  • TV lounge
  • Nightclub
  • Steam bath
  • Turkish bath (hamam)
  • Spa treatments
  • Breakfast
  • Breakfast buffet
  • Snacks
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • FAMILY ROOM CONNECTING ROOMFAMILY ROOM • CONNECTING ROOMFAM.CM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    CONNECTING ROOM

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hanoi Splendid Premium Hotel

    FAMILY ROOM CONNECTING ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    CONNECTING ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.CM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM TWO KING BEDSFAMILY ROOM • TWO KING BEDSFAM.2K

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    TWO KING BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hanoi Splendid Premium Hotel

    FAMILY ROOM TWO KING BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    TWO KING BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.2K

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXE TWO BEDSDouble or Twin • DELUXE TWO BEDSDBT.2B-DX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hanoi Splendid Premium Hotel

    Double or Twin DELUXE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.2B-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM KING SIZE BEDFAMILY ROOM • KING SIZE BEDFAM.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hanoi Splendid Premium Hotel

    FAMILY ROOM KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED WITH JACUZZISUITE • KING BED WITH JACUZZISUI.JA-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED WITH JACUZZI

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hanoi Splendid Premium Hotel

    SUITE KING BED WITH JACUZZI

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED WITH JACUZZI

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.JA-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE CITY VIEW KING BEDSUITE • CITY VIEW KING BEDSUI.CV-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hanoi Splendid Premium Hotel

    SUITE CITY VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.CV-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXE KING BEDDouble or Twin • DELUXE KING BEDDBT.DX-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hanoi Splendid Premium Hotel

    Double or Twin DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin EXECUTIVEDouble or Twin • EXECUTIVEDBT.EJ

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hanoi Splendid Premium Hotel

    Double or Twin EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin EXECUTIVE KING BEDDouble or Twin • EXECUTIVE KING BEDDBT.EJ-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hanoi Splendid Premium Hotel

    Double or Twin EXECUTIVE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.EJ-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin PREMIUM KING BEDDouble or Twin • PREMIUM KING BEDDBT.KG-PI

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    PREMIUM KING BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hanoi Splendid Premium Hotel

    Double or Twin PREMIUM KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    PREMIUM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG-PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin PREMIUMDouble or Twin • PREMIUMDBT.PI

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hanoi Splendid Premium Hotel

    Double or Twin PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM THREE BEDSFAMILY ROOM • THREE BEDSFAM.3B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hanoi Splendid Premium Hotel

    FAMILY ROOM THREE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.3B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hanoi Splendid Premium Hotel

9.8
Excellent
960 Reviews
Cleanliness
9.8 /10
Service
10.0 /10
Comfort
9.6 /10
Condition
9.4 /10
Amenities
9.6 /10
100 reviews shown
10/10
Exceptional
21 Jul 2026
Sheetal
Great location. Warm and welcoming staff catering to all your needs. Great hospitality. Rooms are very spacious. Breakfast was a good spread too. Nice rooftop as well.
Family_with_children
10/10
Exceptional
20 Jul 2026
Sheetal
Great hotel and staff. Conveniently located.
Family_with_children
10/10
Exceptional
20 Jul 2026
Parag
Rooms were great, spacious with all amenities. Staff was extremely courteous and took care of all our needs. Definitely recommend the hotel.
Family_with_children
10/10
Exceptional
20 Jul 2026
CATHERINE
Location, room, staffs, breakfast…everything was awesome. William was great and very helpful! One of our favorite hotels Vietnam.
Family
10/10
Exceptional
20 Jul 2026
Francesca
Best team. Thank you Cindy May Lily
Family
10/10
Exceptional
20 Jul 2026
Francesca
Splendid
10/10
Exceptional
19 Jul 2026
samantha
It was great
Friends
10/10
Exceptional
18 Jul 2026
David
Bob and Rosie were both amazing really took care of us yet again!
10/10
Exceptional
18 Jul 2026
Nilang
Everything is good. Dong is super helpful. All fronts desk staff and restaurant staffs are nice and very polite and humble. Love their hospitality. The only things that I don’t like is that rooms are small but I guess that’s part of living in Old Quarter. After walking around I realized that everything is small here. But, overall hotel is well maintained.
Family
10/10
Exceptional
17 Jul 2026
David
Fantastic hotel, the staff couldn’t have made our stay feel more special. Bob and Rosie on the front desk were both so welcoming we had a fantastic honeymoon staying here whenever we came through Hanoi
Partner
10/10
Exceptional
17 Jul 2026
hebo
Great location, friendly staff.
Friends
10/10
Exceptional
16 Jul 2026
Liang
Wonderful stay
10/10
Exceptional
16 Jul 2026
Liang
Splendid experience
10/10
Exceptional
16 Jul 2026
Thanh
Friendly and helpful.
Friends
10/10
Exceptional
13 Jul 2026
Christina
Staff very nice and friendly
Breakfast: ok
Clean room: ok
Friends
10/10
Exceptional
12 Jul 2026
Christina
Staff very friendly.
Good breakfast
Room clean
Friends
10/10
Exceptional
11 Jul 2026
Zinnia
Great stay, clean rooms, convenient location, and very helpful staff. Thank you to Bob and Cindy for their excellent service.
Friends_and_family Family
10/10
Exceptional
10 Jul 2026
Fiona
Great hotel in a very convenient location close to Lake Kiem and very walkable.
Staff were extremely kind and friendly making our stay even better.
Would recommend for anyone visiting Hanoi and will book again when we return
Partner
10/10
Exceptional
09 Jul 2026
Carlos Andres
All was great!!
Family
10/10
Exceptional
09 Jul 2026
Jennifer
Great rooms, location, dinner suggestions and spa services.
Rooms were clean and luxurious and especially grateful for the wonderful breakfast buffet daily and spa services for much needed relaxation.
Staff is delightful! Very helpful and kind.
Family
10/10
Exceptional
08 Jul 2026
Angelique
Location was great! Spa was good.
Friends
10/10
Exceptional
08 Jul 2026
Maxine
Lovely hotel central location staff so friendly and helpful
Family
10/10
Exceptional
07 Jul 2026
Chong
very nice location
Friends
10/10
Exceptional
07 Jul 2026
Kathy
Our family of five with two small children had a wonderful experience at Hanoi Splendid Premium Hotel. The staff is amazingly helpful and accommodating. They helped us find car rides to our destinations and gave good recommendations for food and tours. They went out of their way to make us feel like family. When I asked about a dessert they ordered and had it delivered for me! And the included breakfast was delicious. We will come back to Hanoi just to stay at this hotel. Thank you to the staff!
Friends_and_family Family
10/10
Exceptional
05 Jul 2026
Mary
Staff are very helpful and friendly. Had no complaints about the room. Situation of hotel is in the old quarters and is handy for sightseeing. Plenty of choices for breakfast which is included in price. Also good selection of food if required for lunch or dinner. We loved going up to the open terrace at night where there is a lovely view over Hanoi. If I was coming back to Hanoi for a few days I would definitely stay there.
Family
10/10
Exceptional
05 Jul 2026
Fabiola
Excellent and courteous staff. Cindy received us in an excellent manner and was totally attentive during our stay. The breakfast was varied and delicious. The location in the old quarters was very convenient.
Family
10/10
Exceptional
04 Jul 2026
Laura
Cannot recommend Splendid Premium Hotel enough.
Their 5 star service started the moment we booked, with excellent communication via messages.
They arranged a lovely AC transfer from the airport.
On our arrival all of the staff were welcoming and friendly and offered fantastic customer service.
Cindy greeted us with local refreshments and a cold towel (this was very welcome in the hot weather).
Check in was swift and informative, with lots of helpful information and local recommendations. The hotel offers discounts on their spa treatments and meals.
Cindy showed us to our room (which was gorgeous, clean, and air conditioned). All the room amenities were great.
Our bags were collected from the car and brought up to our room by John.
Later, a bottle of wine and fruit platter was sent to our room as a gift from the management team (very unexpected and much appreciated).
Breakfast was a buffet of various foods, including local cuisine. European options were also available.
We enjoyed drinks at the sky bar, which offers a lovely view over the city and lake.

Throughout our stay we received 5 star treatment from all staff members, and cannot thank them enough. They were also helpful with storing our luggage for the day after checkout, and offered us use of the facilities throughout the day too.

Particular thanks to Cindy, May, Mr Ding Dong, John, and Cole, who were all extremely helpful during our stay.
We will definitely be staying at this hotel when we return to Hanoi!
Partner
10/10
Exceptional
04 Jul 2026
Yathan
Good stay
Partner
10/10
Exceptional
02 Jul 2026
Gwyneth
We were greeted by Lily when we arrived and she was just as helpful when we left. The entire staff goes out of their way to make you feel welcomed and to accommodate any requests you have. Loved the location of the hotel and breakfast had a huge selection of deliciously prepared food options. Our room was spacious and I loved standing out on the balcony in the morning and at night soaking in sights. The rooftop bar staff is equally kind and thoughtful and the views are great from the roof. Wouldn't hesitate to stay here again.
Partner
10/10
Exceptional
30 Jun 2026
Domenico
Hotel and staff were amazing. Room so clean and comfortable. The only downside was the pool, as, although advertised as a pool bar, the bar itself was one floor up, with no buzzer to say you needed a drink. But let me reiterate, the staff were amazing!!!
Friends_and_family Family
10/10
Exceptional
30 Jun 2026
Trung
The staff were friendly and have excellent customer service. Very accommodating and helpful
Family_with_children
10/10
Exceptional
29 Jun 2026
Robert
We stayed at Hotel Splendid Premium for four nights in total (19-21 June and again on 25 June), and it was one of the highlights of our trip to Vietnam. While the hotel itself is excellent, it is the staff who make this place truly exceptional.

From the moment we arrived until the moment we left, every single staff member went above and beyond to make us feel welcome. On our final departure, several staff members even came outside to wave us goodbye-a small gesture that perfectly summed up the genuine warmth and care we experienced throughout our stay.

A special mention goes to May at the front desk, who was an absolute delight along with the gentleman in the blue shirt who welcomed us on the first night. Although we don't know everyone's names, every member of the team-from the evening manager to the staff who helped with our luggage-provided outstanding service.

When one of our suitcase wheels broke, the manager on duty immediately arranged for it to be repaired, and it was returned within just a few hours. While we travelled to Sapa for a few days, they happily stored our luggage, and when we returned to Hanoi, they surprised us with a complimentary room upgrade. These thoughtful touches made us feel genuinely valued as guests.

We cannot recommend Hotel Splendid Premium highly enough. Thank you to everyone at Splendid Premium for making our stay so memorable. We certainly hope to return one day!
Partner
10/10
Exceptional
28 Jun 2026
Thi Duyen Trang
All employees from driver pick up me at airport, receptionists, bellboys,waiters & waitresses serving breakfasts.. so nice and helpful to me and my family. They really made me feel “home away from home”.
The only thing is as the hotel located in the old quarter of Hanoi, so is room size a tight to be 5 stars hotel (fairly should be 3,5 or 4 stars max).
Family_with_children
10/10
Exceptional
27 Jun 2026
Sherman Wei Woon
The staff are excellent in offering welcome drinks and cooling towels. The breakfast is included in the room rate and is very good. The hotel location is excellent and the staff here made it a worthwhile stay.
Partner
8/10
Excellent
27 Jun 2026
H'Trim
This hotel has amazing variety of breakfast and happy hours.
Family_with_children
8/10
Excellent
27 Jun 2026
H'Trim
Staffs and hotel was great. This hotel has amazing breakfasts.
Family_with_children
10/10
Exceptional
27 Jun 2026
Jaice
Phoebe was very kind
Self
10/10
Exceptional
25 Jun 2026
Norman Phillip
The staff was the friendliest staff that we have encountered during our three week stay in Vietnam. They were so kind and thoughtful and willing to help in any way they could. The bed was soft and comfortable and the room nice and cold like we like it. They even gave me a gift bag with Vietnamese coffee as a departing gift. Highly recommend.
Family_with_children
10/10
Exceptional
24 Jun 2026
Sunny
This was our second stay at Splendid Premium during our recent trip to Vietnam. Both times, we stayed in a family connecting room which accommodated our family of five. During both our stays, the staff was extremely friendly and helpful, always offering suggestions and asking if we needed help planning our outings. Our second stay was judt as great as our first. I would definitely recommend this hotel to family and friends looking for a comfortable place to stay in Hanoi!
Friends_and_family Family
8/10
Excellent
24 Jun 2026
Tuephuong
Very good
Family_with_children
10/10
Exceptional
23 Jun 2026
Alexander
Great location/hotel. Everything was great and the view from the restaurant is fantastic
Partner
10/10
Exceptional
22 Jun 2026
Max
Everything is so good the hotel is in prime and very safe location, breakfast service is excellent and all I can say about the staff that they are so polite, kind and friendly that they literally treat you like family.
Self
10/10
Exceptional
21 Jun 2026
Darren
I have reviewed the Splendid Premium Hotel before as I have stayed there multiple times and loved each visit. The friendly smile of Cindy and the rest of staff is such a delight.
The Splendid Premium Hotel is in the hustle and bustle of the Old Quarter and exactly what I wanted and this hotel was the perfect base for it.
Partner
10/10
Exceptional
21 Jun 2026
Christopher
Nice clean hotel in an excellent location. It was very convenient to many attractions, including the Thang Long Puppett Theatre, shopping street, and Ngoc Son Temple. The staff were very helpful, especially Phoebe. The breakfast was also very nice. The only drawback was the pool was not kept clean, with clothes and food left on the tables and in the pool. Otherwise, great visit. Would likely stay here again.
4.4
Partner
10/10
Exceptional
20 Jun 2026
Leslie
Staff attended to every detail, very warm , welcoming crew, we had a marvelous time here, we will come back soon
Partner
10/10
Exceptional
20 Jun 2026
Udaya
Everything was good, friendly and welcoming staff. Quick service. Would 100% recommend.
Partner
10/10
Exceptional
20 Jun 2026
Henry
The staff was very helpful and attentive. The room was just right for our family of 4. Bathroom was fine but can be bigger and have a shower curtain. Although the hotel had some floors and rooms doing renovations, it was not much of a nuisance. We were quite happy with the hotel, especially the staff.
Family_with_children
10/10
Exceptional
20 Jun 2026
Maria Dolores
Ann, the hotel manager, runs a tight ship. She was on top of things: listened to feedback, made accommodations, helped with recommendations, and solved any issues we encountered. It’s a small hotel like most hotels in Hanoi but you can tell they made an effort in their furnishings and cleanliness, and they have a well-trained and cheerful staff who anticipate your needs. Breakfast was delicious. The room and bed was comfortable. And the amenities were more than sufficient. The location was fantastic. Overall an enjoyable stay.
Family
10/10
Exceptional
18 Jun 2026
Julien
Le staff étaient très gentils et serviable . Nous avons été très bien accueuilli dès notre arrivé à l'hôtel . Je recommande !
Partner
10/10
Exceptional
18 Jun 2026
Sunny
My family booked this hotel on the recommendation of our friend who stayed here last year and it did not disappount The staff was very welcoming and helpful throughout our stay. The accommodations suited our needs (family of 5 in the family connecting room), rooms were clean.and the location was very easy for us to navigate the city during our visit. We enjoyed the free breakfast buffet and were very impressed by the selection and quality. We will definitely be back!
Friends_and_family Family
10/10
Exceptional
18 Jun 2026
Ava
Amazing hotel. Staff were amazing and very helpful with any questions we had. Hotel was clean and very nice. Good location close to city centre. Would definitely stay again.
Friends
10/10
Exceptional
16 Jun 2026
steven
The staff spoke English well and were very friendly. Cindy and the staff greated us every time and made us feel like VIPs. Rooms were spotless, good quality bedding, and could sleep well. Beautiful view of the lake area from the rooftop bar. The included breakfast was high quality and had a good variety. Very happy with our experience and would recommend it to any tourist looking for an excellent value in the heart of the tourist area.
Friends_and_family Family
10/10
Exceptional
16 Jun 2026
Jennifer
Room was clean and staff is very nice and helpful
Friends_and_family Family
10/10
Exceptional
15 Jun 2026
Kirk
We had an amazing stay at this hotel during our family trip to Vietnam. The hotel was comfortable, clean, and perfectly located for exploring Hanoi.

A very special thank you to Cindy, who took exceptional care of us throughout our stay. She helped arrange our tours to Sapa, Ha Long Bay, and Ninh Binh, making everything incredibly easy and stress-free. Her recommendations were excellent, and every detail was well organized. Thanks to her, we were able to enjoy some of the highlights of Vietnam without having to worry about logistics.

We would also like to thank Dong and Ann, as well as May, Lily, Bob, Anna, Phoebe, and Hugo, for their friendliness and outstanding service. Every member of the team made us feel welcome and genuinely cared for.

The hospitality at this hotel was truly exceptional and was one of the highlights of our trip. We highly recommend this hotel to anyone visiting Hanoi and would gladly stay here again.
Family_with_children
10/10
Exceptional
15 Jun 2026
Ijeoma
We stayed 7 nights here across 3 bookings. This hotel became our hub as we explored Ha Noi and short trips to Sa Pa and Halong Bay. Exceptional staff including Cindy, Bob, Hannah, Jessica, Fish, Dong, Hugo, Anna and so many more staff that went above and beyond to make our stay special. Great location walking distance from Hoan Kiem lake and lots of cafes and restaurants. Incredibly delicious breakfast and the best room service we have had in our travels, both in terms of food quality and customer service quality. Spacious room with quality mattress, strong hot water, good water pressure and air conditioner. Jacuzzi pool on the roof top was set to a good temperature and the roof top bar had nice views of the city. Beautiful reception area and a relaxing spa where my husband I had a healing hot stone massage by Sah. We highly recommend this hotel for international travelers, especially families with young children. The staff were professional and caring problem solvers — 1) getting the wheel of our son’s scooter suitcase fixed that broke during our flight, 2) completing our laundry within 5 hours so we could have clean clothes before our trip in the morning, 3) arranging 3 bags of breakfast and coffee so we could have food for our long bus rides to Sa Pa and Halong Bay, 4) and making recommendations for restaurants and activities to help us enjoy our time in Ha Noi. I truly cannot say enough good things about the staff at this hotel. We hope to visit again soon.
Family_with_children
10/10
Exceptional
14 Jun 2026
Shayla
I had such a wonderful experience with the Splendid Premium Hotel! I was in Hanoi for 12 days for a friend’s wedding and wanted to do some exploring around Northern Vietnam while I was here. So I wanted a place to feel at home and that’s exactly what this hotel made me feel. The staff is so friendly, professional, and knowledgeable about the areas around Hanoi. When I checked in I was greeted with a cold towel, juice, and lovely snack. Hugo and Cindy sat with me to help me feel more welcome and they helped plan out the parts of my trip which was still up in the air. They helped me book day trips to Ha Long Bay and Ninh Binh, which helped round off my trip perfectly! I chose the suite with city view which was super spacious, and exactly what I needed for my long term stay. The breakfast buffet was always delicious and well stocked - I liked how they rotated some of the dishes and the juices daily. The pool was refreshing after a long day of walking around the city in the scalding summer heat. The Sylvia Spa was perfect after my Ha Giang Loop tour. The staff always greeted and wished me a good day, which made me feel extra special. Overall, I highly recommend staying at this hotel if you plan on visiting Hanoi!
Self
10/10
Exceptional
13 Jun 2026
Darren
Our nights spent are the Splendid Premium Hotel in the Old Quarter of Hanoi have been amazing and well exceeded expectations. From the moment we walked in the door and was greeted and checked in by Cindy we have felt welcome and valued guests.
This is a very friendly place in the heart of the Old Quarter of Hanoi and I would recommend it to anyone looking to stay in Hanoi.
Breakfast was really good with a good range of options including an egg service.

The rooms are beautiful and clean. Over the three times we stayed we sampled three different rooms and all three were brilliant. The bed was huge.
We used the pool and the rooftop bar. Both had the desired effect of relaxing us.
Around the hotel is a vast array of restaurants and shopping.

So this is a must try hotel.
Thank you again Cindy and all the staff
Cheers
Darren
Partner
10/10
Exceptional
12 Jun 2026
Gurek
The staff was fantastic! Cindy, Gong, Anna at the front desk were great. Everything was really clean and the rooftop is one of the best in the city. Got some great massages at the spa as well!
Friends
10/10
Exceptional
11 Jun 2026
Osama
The best service
Partner
10/10
Exceptional
08 Jun 2026
Amal
Very helpful accommodating staff, Very Clean rooms, Amazing lounge area. A+++

Let me start off by saying this place has one of the most pleasant, warm and helpful staff I have recently experienced. Cindy the manager is a star and communicated so well and so clearly with us that even though we arrived on two different flights and my wife arrived five hours earlier than me the check in went absolutely smoothly and she felt welcome and safe.

The rooms were well maintained and very very clean which is very important for us. Beds were very comfortable and the staff even decorated the room for us without being asked. The lounge area is amazing and a great place to relax.

In short we had a wonderful stay. Very helpful accommodating staff. Very clean rooms. Amazing lounge area. Will definitely stay again and recommend this hotel to anyone visiting Hanoi.
Partner
8/10
Excellent
07 Jun 2026
Son
We had a wonderful time at this conveniently located hotel due to staff. The staff was very nice accommodating. Hotel needs upgrading but they have superior staff!
Friends
10/10
Exceptional
06 Jun 2026
Sandra
I thoroughly enjoyed staying at this hotel, and it made my 11-day stay in Hanoi very enjoyable. The staff were extremely helpful, friendly, and always willing to assist with any questions or requests. They also provided many excellent tour suggestions that helped me make the most of my visit.

The hotel's welcoming atmosphere and outstanding service made my stay comfortable and memorable. I will definitely recommend this hotel to my friends and family, and I will let them know that they should stay here if they ever visit Hanoi.

Thank you to the entire team for making my trip such a pleasant experience!
Self
10/10
Exceptional
06 Jun 2026
Zofi
Excellent!
Self
10/10
Exceptional
06 Jun 2026
Zofi
Wonderful experience! Staff were very attentive. Hotel was very clean, breakfast and pool were great! Perfect location but quiet room!
Self
10/10
Exceptional
05 Jun 2026
Leroy
We enjoyed the hotel’s central location, comfortable rooms, gracious and helpful staff, and delicious breakfasts. We spent four nights at the hotel.
10/10
Exceptional
04 Jun 2026
Lily
Perfect place to stay for a couple of nights in Hanoi. The staff were SO lovely. The breakfast was amazing. Close to everything. Air con exquisite. Would stay here again & highly recommend!
10/10
Exceptional
04 Jun 2026
Corina
We had a wonderful stay! The staff welcomed us with snacks and gave us a great introduction to Old Hanoi with helpful recommendations. They arranged our Ha Long Bay and food tours, and everything was excellent.

We appreciated the early check-in, complimentary airport transportation, and the discounted late check-out, which made our trip stress-free. As a thoughtful goodbye gift, they even gave us Vietnamese coffee to take home.

The hotel was clean, comfortable, and the staff went above and beyond. Highly recommended!
Family
10/10
Exceptional
04 Jun 2026
Walter
The staff was great, they addressed our concerns promptly.
Location was very central. The spa at the property was also very good.
Staff will help you arranging any day trips you might like.
We definitely recommend this hotel.
Partner
10/10
Exceptional
03 Jun 2026
Jack
Our group had a wonderful stay at Splendid! The central location allowed us to easily explore the Old and French Quarters, and the rooms were spacious and clean! The friendly staff booked multiple terrific excursions for our group and went above and beyond to excuse we had a wonderful experience. Cindy’s kindness was unmatched, and she was terrific!
Friends_and_family Friends
10/10
Exceptional
03 Jun 2026
Jack
This hotel was great. The best part, by far, was the concierge. Cindy accommodated every one of our requests with a smile, no matter how trivial. She provided us incredible recommendations and helped us book unforgettable trips. She single-handedly meaningfully boosted our experience. We enjoyed our stay at this hotel.
Friends_and_family Friends
10/10
Exceptional
02 Jun 2026
Shawn
Excellent value for the money. Great location. Quiet given you are booking in the Old Quarter. Staff is EXCELLENT. They are very accomodating and speak excellent English. The pool area is mainly covered so if you want sun they can't provide. Breakfast buffet was perfectly fine. I have stayed here twice in Hanoi. I spurlged before for nicer. Was in the Old Quarter but louder and the staff were horrible....
Self
10/10
Exceptional
01 Jun 2026
Chris
The Staff are terrific. Excellent English and wonderfully helpful and cheerful.
Partner
10/10
Exceptional
01 Jun 2026
SHAILEN
So good, May and Hugo were so so good. Very helpful with their service and hospitality. Really made our stay and were perfect!!
10/10
Exceptional
31 May 2026
Trina
Staffs are very helpful and friendly!!
10/10
Exceptional
31 May 2026
William James
The hotel is ideally located in the heart of the Old Quarter, a few minutes' walk from the lake. Staff are super friendly and attentive, always ready to assist. The rooms are spacious and very comfortable, the restaurant an the rooftop bar have amazing views.

Couldn't be happier, will definitely be back
Partner
10/10
Exceptional
30 May 2026
Anne
Property was close to all tourist hot spots. Minutes walk to markets and lake.
Staff were super friendly, remembered guests names and their activities, and were always happy and willing to assist with any queries.
Special thanks to Ann and Cindy ❤️
Room was exceptionally clean. Roof top bar was awesome and a great place to sit at the end of the day and enjoy the views. Staff there were fabulous and friendly.
Would highly recommend this Hotel if you are in Hanoi.
Partner
10/10
Exceptional
30 May 2026
Anthony
The whole staff at the splendid premium hotel were absolutely amazing. The amenities were first class and we can’t wait to come back. To Cindy, May, Bob and team we can’t thank you enough.
Partner
10/10
Exceptional
30 May 2026
Mritunjay
Very nice hotel in a good location. We will definitely stay there again.. Special thanks to Cindy for booking our trip to Halong bay and to Ann for taking care of our room.
Friends_and_family Family
10/10
Exceptional
29 May 2026
Donald
Great staff, great location and very good value. Highly recommended
Friends
10/10
Exceptional
29 May 2026
Teressa
Great service and extremely helpful staff. Rooms were clean and well maintained
Partner
10/10
Exceptional
29 May 2026
Teressa
Great service and extremely helpful staff. Rooms were clean and well maintained
Partner
10/10
Exceptional
29 May 2026
Teressa
Great service and extremely helpful staff. Rooms were clean and well maintained
Partner
10/10
Exceptional
29 May 2026
Ronald
The hotel was clean and the staff exceptional … all trying to make your stay perfect
The room had a small issue but quickly fixed.
Great location walked everywhere
Definitiely stay again in the larger room
Self
10/10
Exceptional
28 May 2026
Samantha
Breakfast and staff were absolutely amazing. Great location and close to everything. We loved May, she was absolutely lovely and so welcoming!!!!!
Friends
10/10
Exceptional
27 May 2026
Habeeb Akbar
Ding and May are so nice
10/10
Exceptional
27 May 2026
Habeeb Akbar
Great location , friendly staff and great value for money . I overbooked by mistake and staff helped me sort that out.
Never seen a staff more friendly than this.
10/10
Exceptional
27 May 2026
Muhammad
Courteous staff, great breakfast,nice fruit.
Hospitality was really good.
Close to old quarter and comfortable bed
Friends_and_family Friends
10/10
Exceptional
27 May 2026
Desiree
Perfect stay
10/10
Exceptional
25 May 2026
Thi
Great location. Very friendly staffs. My favorite was the staff.
Family
10/10
Exceptional
24 May 2026
Kenneth
Great staff and great location 😊
Self
10/10
Exceptional
24 May 2026
Alain
I am returning here after exploring Sa Pa and Ha Long. Ann from the staff here was very helpful to organize everything. From bus and train to cruise tickets, everything was perfect and I feel returning here before catching the next plane tomorrow. Hotel location is great to walk everywhere. Nice roof bar. I recommand it with no hesitation!
Self
10/10
Exceptional
23 May 2026
Brian
Perfect stay
10/10
Exceptional
22 May 2026
THI HUONG YEN
Cindy was amazing, she was really friendly, kind helpful. We will definitely come back
Business Family_with_children
8/10
Excellent
20 May 2026
Chinita
Great location, close to shops and tourist attractions. Staff were informative and friendly.
10/10
Exceptional
20 May 2026
Alycia
The location is excellent, and the rooms have everything you need. They are clean and contain the appropriate amenities. The breakfast has variety and even hollandaise sauce for eggs :) The staff was very helpful, polite, and always went of their way to assist. I enjoyed my stay and will be back.
Self
10/10
Exceptional
19 May 2026
Donald Arthur
Staff was the best
We were always met with a smile and a greeting
Friends
10/10
Exceptional
18 May 2026
Nick
Our stay at the Splendid Hotel was incredible, thanks to the staff and the absolutely delicious breakfast each morning. Lily taught us some Vietnamese phrases that we have used. The local restaurant recommendations were phenomenal and led us to some of the best food of our trip. We highly recommend this hotel for anyone looking for amazing food and truly personalized hospitality!
Friends
10/10
Exceptional
18 May 2026
Nick
We had a wonderful stay at the Splendid Hotel! The staff here are truly world-class—so friendly, welcoming, and incredibly helpful. The food and breakfast were absolutely delicious and always fresh.
A special thanks to Lily, who was amazing! She taught us some Vietnamese and gave us the absolute best restaurant recommendations in the area. Her advice made our dining experiences so much better. Highly recommend this hotel to anyone visiting!
Friends
10/10
Exceptional
16 May 2026
Alain
Great breakfast, fantastic location to walk everywhere, the staff is super kind at the restaurant and Ann was super helpful to book my trip to Sa Pa and my cruise to Ha Long bay. I will be back : )
Self
10/10
Exceptional
15 May 2026
mary
Our stay here was fabulous. We enjoyed the terrace suite with the Jacuzzi on the deck. The breakfast buffet was delicious, the ladies at the spa were wonderful. The people at the front desk were so helpful and kind. Happy made sure that we had everything we needed and had good recommendations for what we were looking for in the neighborhood. The only thing I would mention is that if you are a light sleeper, staying in a room with an outside deck may not be quiet enough. But that is true for a lot of properties in the Old Quarter. It’s really really busy there so it’s also never really quiet. We were fine, slept amazing. However, something to consider if that’s an issue for yourself. Thank you for our wonderful day. We would definitely come back.

Location & surroundings

Hanoi Splendid Premium Hotel
36 Lo Su , Ly Thai To, Hoan Kiem Ha Noi, Hanoi, Vietnam

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Hanoi Splendid Premium Hotel

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