Name: Hanoi E Central Hotel
Address: 18 Lo Su St, Hoan Kiem Dist, Hanoi, 1000, VN

10/10

Exceptional

16 Jun 2026

Gregory

Very central and the staff are the most kind and attentive people.

I booked my tours on get your guide but Rosie at the hotel showed me better quality crusies at the same price but with added convenience of hotel pickup and drop off.
And better tours than what I had booked.

I ended up getting the biggest suite on the cruise and upgraded free to a luxury line at no added cost. The hotel has a good relationship with the best tours.

Rosie at the hotel is the best booking tours. Best ones at best price. and I feel they make sure they put you on the best adventures and tours.

One tour we stoped at a store on way to the 2 day cruise. They sell art made my handicapped people I bought something and forgot an expensive high speed fan at the store.

I realized 10 minutes after leaving. I simply messaged the hotel on WhatsApp and told them. The staff knew the driver and called him and had him pickup this fan on his way back. While I was on the cruise I see a text with a photo of the fan securely in Staffs possession at reception.

They didn’t need to do all the effort and calling and asking the driver to detour and drop it off at hotel. I never imagined a hotel and their tour group would do all of that.

In this hotel you’ll find a tastefully done boutique hotel with good style. Kind and helpful and attentive staff. That go out of there way to be more helpful than any hotel I have ever stayed.

I’ll back to Vietnam and I know exactly where I’m staying. This hotel.

Self

6/10

Pleasant

01 Jan 2025

Sapan

Huge differnce in price that the hotel charges if you go there in person vs if i book through Expedia..almost 2x more expensive through expedia !!!

Leisure Family

8/10

Excellent

21 May 2024

PAUL

Great location. Many dining options nearby. Helpful, professional and courteous hotel staff. Hotel breakfast buffet needs improvements.

Leisure Friends

10/10

Exceptional

15 May 2024

Lien

Great

Very convenient to most of the places.

Friends_and_family Friends

4/10

Poor

23 Apr 2024

Joe

breakfast not too many choices
wifi really sucks
the hotel was ok
I stayed at other hotel much better close to every things. Won’t come back again.

Leisure

8/10

Excellent

23 Mar 2024

Kathleen

Good location…fairly quiet street; can get to central part of old town with 5-6 minute walk. Staff is friendly and helpful. Older hotel but overall clean.
You can exchange dollars to VND no charge. Just let front desk know ahead of time to ensure they have VND available.

Leisure

8/10

Excellent

24 Jan 2024

Mark

Great staff, neighborhood a bit loud but that is Asia. A good value hotel ...not a hostel, not the Metropol.

10/10

Exceptional

24 Jan 2024

Puilan

Good location, walkable to any tour spots, a lot of restaurants around, hotel provided a list of Vietnamese food in English and Vietnamese name, so I could understand what to order when I went out; free storage suitcase, free breakfast

Leisure Self

10/10

Exceptional

16 Nov 2023

Yeo-Re

very friendly and accomodating

10/10

Exceptional

30 Jun 2023

K.D

Excellent location with a 5 star is deserving of this remarkable and beautiful hotel, A Big Thank You to the ambassador to their hotel by the name of \"Lily\". You can be assured of her warm and genuine smile and will put, any weary Traveller at ease. Her remarkable peoples, touch is infectious and the happiness from everyone staying there shows. We would definitely recommend, anyone coming to Hanoi to experience this centrally located hotel. You would be spoilt for choice. Food to clothings to souvenirs are lined along every street you walk. The staffs are very well mannered, smartly dressed and caters to your every need if you need any advise or help. A BIG THANK YOU TO EVERYONE AT Hanoi E Central Hotel. A Memory of a Lifetime.

Leisure Partner

10/10

Exceptional

18 May 2023

John

Friendly, clean, reasonably-priced digs in Hanoi

This small hotel was our Hanoi home away from home, off and on, for 2 weeks. Excellent location in the Old Quarter of Hanoi, just outside the main tourist section. Close to the lake, shops, and restaurants. Clean and quiet, with a nice breakfast. The staff was excellent - whether for booking tours, tickets, limousines and Grab rides, or re-arranging our scheduled stay - and after various excursions out of town we were welcomed back as old friends. Hanoi E Central is one of the reasons we'll carry fond memories of our visit to Viet Nam back home. Thanks to Lily and all the rest of the hotel staff!

Partner

10/10

Exceptional

24 Apr 2023

lisa

Nicest and central hotel in Old Quarter. Hotel arranged all kind of trip for My family, good service and good prices…

Leisure Family_with_children

2/10

Poor

25 Mar 2023

Verified traveler

Smelly!

Hotel is definitely 2 stars. not 4 stars. Room and lobby smells of sewage.

Friends_and_family Family

10/10

Exceptional

05 Feb 2023

Matt

Great service!

This review is all about the service and not the hotel as much. We were originally scheduled to stay here but because of eVisa delays due to Tet we were unable to make our original trip work. However Mai was able to walk us through the changing schedule and helped us rebook our transfers and food tour. She was amazing and even transfered us to a sister hotel at a discounted price since with our new date, our rooms weren't available. So we can't comment on this hotel since we didn't stay there but the sister hotel was good and the staff amazing so with the same management I'd assume this hotel would have been good as well.

Friends_and_family Family

10/10

Exceptional

02 Jan 2023

Brendan

I had the most pleasant stay here! The concierge made every effort to make my stay enjoyable and even looked after me when I fell sick in Hanoi. I strongly recommend E Central to anyone visiting Hanoi and wanting to experience the Old Quarter.

Leisure Self

10/10

Exceptional

01 Jan 2023

Patricia

The staff at this property are amazing. They are so helpful and try very hard to speak English. Lucy was amazing. She helped us organise activities and had suggestions of things to do. She made a point of remembering our names. The property is small and there are only 3 rooms to a floor. I would suggest you request a larger room. Our room was pretty small with nowhere to really put your suitcases. The location is perfect for the Fri, Sat and Sunday market.

Leisure Friends

10/10

Exceptional

01 Jan 2023

Michael

Super friendly staff. Special thanks to Lucy for helping us with restos, bars, and sightseeing. Very well located and perfect to discover the town for a couple of days

10/10

Exceptional

31 Dec 2022

Cristiano

The location of this stay was really good. Not full on centre of the Old quarter, but just a jump away from the lake.
The staff is very helpful with any questions you have and very kind.

Leisure Partner

10/10

Exceptional

28 Dec 2022

Ashish

The night we arrived it was 10.30 and Jeremy made sure our check in was smooth. He even carried all our luggage to the room. Lucy and Neo were there every step of the way supporting and helping with everything we asked. Two of ths sweetest people I have met. Both of them are bursting with energy and we heard nothing but “yes”.

Duc is a sweet boy always greeted us on our way through the door. On our last day we were getting dropped off and it was raining. Duc saw us and ran with 2 umbrellas in hand. I would not think twice to stay here on our next trip to Hanoi.
And, we had the suite on the top floor with a large balcony and amazing view. Breakfast every morning was a ritual and food was amazing. Location of the hotel is perfect to walk everywhere.

Leisure Family

10/10

Exceptional

27 Dec 2022

Huyen

We enjoyed our 1 night, the staff are excellent whatever we asked for help.

Leisure Family

10/10

Exceptional

13 Dec 2022

Robert

Staying at this hotel truly captured Hanoi for me....the hospitality here is at the highest level....the kindest staff....great breakfast....I was sad to leave this place....and I will definitely stay there again as it was everything I could hope for and more...

Leisure Self

8/10

Excellent

12 Dec 2022

Aung Myin

The staff and location were excellent but the wifi was terrible at least in my room. Cannot even connect to it.

Leisure Partner

10/10

Exceptional

09 Dec 2022

Catherine

Great Service & Nice Location

Neo and everyone who works here is so kind and helpful. It really made my stay more enjoyable.

Self

10/10

Exceptional

05 Dec 2022

Verified traveler

Brilliant location, helpful and friendly staff. Will stay here again if we return to Hanoi.

Friends_and_family Family

10/10

Exceptional

27 Nov 2022

Chiahn

Highly recommended.

Leisure Partner

10/10

Exceptional

14 Nov 2022

Anand

OUTSTANDING STAFF

Special thanks to Mai Le for arranging airport pickup at 1:00 AM. I called from the airport in the middle because I didn’t see the precooked taxi. Though at home and not at work, you still responded and within a few minutes I saw the driver with my name at the designated pillar.
Also, many thanks to Neo for his persistent help in getting my lost airline luggage delivered to the hotel. Besides, Neo is the best among all your nice staff. Finally, thanks to the girl (don’t remember her name) wo checked me out and help me use the Grab app.

Self

10/10

Exceptional

03 Nov 2022

Susan

The Daytime manager, Mr. Son, is 1 of the best manager we’d ever met. He went above & beyond his duty to help us to book our tour to Ninh Binh & store some of our foods that need refrigeration. Thank you for all your help & we’ll see you again on our next trip to vn

Business_and_leisure Partner

10/10

Exceptional

29 Oct 2022

Daniel

Clean, amazing location, stop notch staff! Great place

Leisure Family_with_children

8/10

Excellent

22 Oct 2022

chris

Clean but a bit old...all street foods around

Leisure Family

10/10

Exceptional

17 Oct 2022

Yumi

Great location

Leisure Self

10/10

Exceptional

08 Oct 2022

William

The front desk staff, especially Lucy and Neo, went above and beyond for us. They assisted with calling taxis for us, restaurant recommendations, directions and many more. The room was kept clean by the maids, the AC always worked, and the shower was hot after running it for a few minutes. I would definitely staff here again if I’m ever back in Hanoi. The hotel is close to everything in the Old Quarter. Amazing property and the staff take their jobs very seriously and will work hard to take care of you. Highly recommended.

Leisure Partner

10/10

Exceptional

08 Oct 2022

Long

The hotel staff is second to none

Leisure Family

10/10

Exceptional

03 Oct 2022

Phieu

Nice room, comfortable bed. Very good service to the airport.

Leisure Partner

10/10

Exceptional

02 Oct 2022

Robert

comfortable and convenient

Small Hotel located within a stone throw of everything you want to see in Hanoi. The staff were so helpful and friendly. Nothing seemed too much trouble, from providing umbrellas, to packing breakfast if you were day-tripping early, to booking Grabs, and information and tours. I really enjoyed my stay here, and would certainly make a return booking. Rob and Vanya

Friends_and_family Family

10/10

Exceptional

07 Aug 2022

Benedict Tian Hee

Great location, very friendly and hospitable staff. We were also given a complimentary basket of fruits which was not expected at all.

Leisure Family

10/10

Exceptional

02 Aug 2022

DANIEL

Right in centre on Hanoi. Great staff. Good food.

Leisure Self

8/10

Excellent

05 Jul 2022

karen

The location is excellent to the lake and Old Quarter. The staff is very friendly and accommodating: helped us with last minute tours, changed currency, and arranged for airport drop off. Room was clean and modern. Loved our stay there ❤️.

Leisure Family

8/10

Excellent

12 Feb 2020

Bridget

Would stay again!!

Very helpful front desk staff, able to assist with tours as well reloading your cell phone. Great location, Excellent breakfast buffet. One of best massages ever from the house spa.

Friends_and_family Friends

8/10

Excellent

08 Feb 2020

Elizabeth

Winter 2020

Service was excellent! Rooms and bathrooms were a little small, but good location to see the sights of old town and the French Quarter. Restaurant was good, but breakfast menu is limited. Noticed some mildew and floor very slippery in shower, otherwise would have given it 5 stars.

Friends_and_family Family

10/10

Exceptional

05 Feb 2020

Karina

Every staff member was extraordinary. They were extremely attentive and kind. We felt we were well taken care of during our stay.

Leisure Partner

10/10

Exceptional

04 Feb 2020

Jerome

Great choice in central Hanoi

Great location and super nice staff. Room was nice and cosy!

Self

10/10

Exceptional

01 Feb 2020

jinseok

The staff is really nice and helpful. The rooms are clean and comfortable. We had an excellent time there and would gladly come back again

Friends_and_family Family

10/10

Exceptional

21 Jan 2020

Irma

Phenomenal stay!

This hotel was way beyond my expectations as far as everything you could want. The customer service, the food, the amenities, the proximity to tourist attractions; everything exceeded what a guest could want. I would not hesitate to stay again!

Partner

10/10

Exceptional

18 Jan 2020

Stephanie

worth it

Great location, very clean, friendly staff. I would stay here again.

Partner

10/10

Exceptional

09 Jan 2020

Verified traveler

Everything about this cute boutique hotel is great! We got personalized

Friends_and_family Family

10/10

Exceptional

05 Jan 2020

Verified traveler

Value for money

Very friendly staff. Very accessible location. Room is cozy.

Friends_and_family Friends

8/10

Excellent

02 Jan 2020

Verified traveler

Excellent service, good location to food/landmarks

The hotel management and service was excellent, but there were some minor issues which the hotel have been informed and hopefully make the adjustments. Shower pressure/head was weak and the aircon needed a filter clean as it seem to dampen the room. Perhaps new AC units would make the room much more newer as our AC unit looked fairly old, however we did enjoy our stay, good location for shops, food and close by to hanoi landmarks.

Partner

8/10

Excellent

30 Dec 2019

Verified traveler

Excellent location

Small hotel with helpful and friendly staff. Location was very good with many nearby shopping and dining options. Near to the lake as well. The hotel looks new but the main door and toilet door need some maintenance as both needed to be slammed closed for them to be shut properly.

Friends_and_family Family

8/10

Excellent

22 Dec 2019

Verified traveler

Lovely hotel and nice breakfast. Good location near the lake!

Business Self

8/10

Excellent

10 Dec 2019

Verified traveler

Great little hotel with convenient location. In particular, the staff was wonderful and truly helpful (especially Sy and Mai). We would absolutely stay there again.

Leisure Partner

10/10

Exceptional

08 Dec 2019

Joanne

Overall, our stay in Hanoi E Central was truly pleasant. The staff—from Mr Vu to the wait staff in the restaurant—was more than happy to help us with the simplest things, and made sure that we were taken care of. Huge compliments to the breakfast buffet as everything was delicious. Service was exceptional, rooms are spacious and comfortable, and the location is just heavenly—we mostly walked around Old/French Quarter and only needed a taxi service once to reach a museum outside the city. Thank you Mr Vu and the rest of the staff for your hospitality, and we would love to visit again soon when we get the chance! Cam on! - Joanne and Audrey

Leisure Partner

10/10

Exceptional

08 Dec 2019

Sean

Amazing staff and customer service.

Great customer service and guest experience, comfortable and well appointed room. Without a doubt I would stay here again if I went back to Hanoi. Nice breakfast. I would recommend using the hotel service for airport transfer, the airport transport situation here is a mess.

Partner

10/10

Exceptional

11 Nov 2019

Judy

Good location for exploring Hanoi; very accommodating staff who helped with tours, tickets and guides. No hassle transferring to and from the airport. Substantial breakfast.

Friends_and_family Family

10/10

Exceptional

06 Nov 2019

Verified traveler

Very helpful staff. clean and close to all attractions

Self

10/10

Exceptional

04 Nov 2019

Grace

Choose this hotel for your Hanoi trip!

Very helpful staff. Clean accomodation.

Self

10/10

Exceptional

31 Oct 2019

Gabor

Highly recommending to anyone! Fantastic location

Great location, friendly staff, nice experience!

Self

10/10

Exceptional

21 Oct 2019

hai

Good centrally located hotel - a few minor fix

Hotel is centrally located; easily walk to everything in OLD city and area. Hotel staff are all very helpful with all aspects. The breakfast is good.

The cappuccino was extra - suggest top staff/manager to label this is directly on the food menu so your hotel guests know this and doesn't get confused. had dinner there - was too tired to head out - it was OK, nothing special.

Just a couple of things I left to staff & manager to improve: bed - could use a new, bathroom: a refresh cleaning/minor caulk renew of the shower walls, to clean the molds and broken seals.

Business

10/10

Exceptional

20 Oct 2019

Skye

Wonderful stay in Hanoi

Amazing hospitality and perfect location, couldn’t ask for more!
The fact that the room was clean, lovely and comfortable is all we could have asked for, but every touch, from the welcome drink to the fruit in the room in the room for us, was above and beyond.
We even had to leave early one morning for an excursion, and the staff personally made us a to go breakfast box. We were very happy to have stayed here.

Partner

10/10

Exceptional

17 Oct 2019

Joey

The staff have been amazing! They had our rooms ready within a short period of arrival even though we were early. Their driver was at the airport as instructed and within five minutes we were on our way. Excellent service!

They had damp cloths for our faces and fresh juice and fruits for us while we waited. Our rooms were spacious enough and they provied bottled water, and it was so nice to have a kettle for coffee and tea. The included breakfast was probably one of the best we have had any where in our travels around the globe. Bravo!!! E Central!!

Leisure Family

10/10

Exceptional

15 Oct 2019

Verified traveler

I spent 8 wonderful nights at this hotel with my wife and it was amazing. From the moment we arrived and until our departure we were treated like royals by the hotel staff.The staff were polite and helpful and went out of their way to make our stay enjoyable and comfortable. Delicious free breakfast offered and we were informed that as we were staying there for 8 nights if we wanted any other food for breakfast we should inform them night before and they will get it prepared for us at no extra charge. The hotel room was a decent size and the hotel itself is within walking distance to many tourist attractions. I will definately recommend this hotel and anyone thing of staying at E central should just go ahead and book it. By far the best customer service experience recieved from hotel staff and management on my travels

Leisure Partner

10/10

Exceptional

13 Oct 2019

Sonja

Hanoi stay with superb service

The hotel is very well kept, hipster-style lounge, clean and modern rooms, location is great at the close distance to Hoan Kiem lake. Breakfast is superb and service impeccable. We stayed in for 2 nights before leaving to a motorcycle trip, and booked already 1 nightmore when coming back. Book it, you will love it!

Partner

10/10

Exceptional

28 Sep 2019

Richard

Great hotel. And great value.

Can't really say enough about this hotel. A quiet Oasis in the chaotic old quarter. Breakfast was fantastic! Service was Fantastic. By far the best hotel I've stayed in in Asia. Great value too!

Family

10/10

Exceptional

12 Sep 2019

Robert

Welcome to Hanoi

Hotel E Central was my first stop on my Vietnam tour and after a long flight the welcome from the team was amazing. Room was immaculate and the staff were attentive to any of my needs. Most impressive was their invitation to come back to the hotel and grab a shower after my Bai Tu Long Bay cruise. Much needed and appreciated. Highly recommended!

Self

10/10

Exceptional

03 Sep 2019

Randi

A gem in the heart of Hanoi

This hotel is a gem. The location is great and the room was quiet, clean and comfortable. But the staff is what really makes this hotel wonderful. The outstanding service started the day before we checked in. I sent an email asking if the staff could help us get tickets to the Water Puppet Show. Shortly thereafter, Nam wrote back confirming that he purchased tickets for us. When we arrived at the hotel the next day, we were treated to a lovely welcome drink. Nam moved our bags up to the room and then offered to take us on a tour of the neighborhood. Later that night the staff recommended that we enjoy dinner at its sister hotel down the block. The food was great and the view even better! Breakfast the following morning was well stocked. My omelet plate was custom designed with a good morning sign. When Mr. Thang discovered that our airplane flight was delayed four hours he did everything he could to make us comfortable. This included inviting us to have a second breakfast and making me a special ginger tea for my upset stomach. I loved the tea so much that Mr. Thang gave me two boxes to take home. Thank you to all the staff at E-Central Hanoi!

Partner

10/10

Exceptional

24 Aug 2019

Verified traveler

An amazing haven in the bustle of the old city. We loved it!

Leisure Partner

10/10

Exceptional

21 Aug 2019

STACYAN

Family trip

Amazing hotel!! The staff was wonderful, breakfast was great, the location of the hotel is near everything. I’d definitely stay here again 🤗🤗🤗

Family

10/10

Exceptional

20 Aug 2019

Verified traveler

Perfect stay

Excellent value for money. Good location. Staff outstandingly friendly and helpful. Strong recommendation.

Partner

10/10

Exceptional

15 Aug 2019

Verified traveler

Great service.

Thăng is an awesome host, he greeted us when we first arrived and set up our last minute tour for the next day. We felt safe and comfortable at the hotel. Breakfast was great also, great selection and made to order food. When we checked out Thăng and the other workers walked us to the cab and said good bye. We felt loved. My group all agreed, hanoi e central delivered the best services we have ever experienced.

Partner

10/10

Exceptional

14 Aug 2019

alison

Haven in busy Hanoi

An incredibly hospitable hotel with all the charm of Hanoi! The staff here are highly trained and welcoming. Food is fabulous. One of the best breakfast presentations I have seen in a boutique hotel!
Any problem was quickly sorted with graciousness and efficiency!
Well positioned for local eateries, the old quarter, wandering and - of course- a little bit of shopping!
I would highly recommend it!

10/10

Exceptional

20 Jul 2019

Verified traveler

The staff go above and beyond. The rooms are great

Leisure Friends

10/10

Exceptional

18 Jul 2019

Ming Chee

Excellent

Booked this hotel for my parents after reading all the reviews. They said the it's a very nice hotel to stay in, staff very helpful and attentive. Clean, breakfast is good. Would stay here again - highly recommended :)

Partner

10/10

Exceptional

13 Jul 2019

Verified traveler

EXCELLENT service and great hotel. I feel as if we became friends with the staff and I hope to see them again. The hotel and the location were also fantastic!

Leisure Family

10/10

Exceptional

10 Jul 2019

Verified traveler

The location was perfect for the hustle and bustle of the Old Quarter, just a short stroll to the lake. The hotel was beautiful and the staff so accommodating - I have never been treated so well at a hotel before. The breakfast was delicious and included in the very reasonable price.

Leisure Family

10/10

Exceptional

05 Jul 2019

Verified traveler

The best customer service I have ever had

We thoroughly enjoyed our stay at Hanoi E Central. The thing that stood out the about our stay here was the level of customer service. It was easily the best we have ever experienced.

Before we arrived we were contacted through WhatsApp(since we do not get travel cell phone plans), they greeted us and inquired about our arrival time and offered to provide us with transportation. When we arrived we were warmly greeted by the staff and provided with some fresh fruit and welcome beverages.

During our stay in Hanoi we has several questions for the front desk staff. They had strong English proficiency, were very knowledgeable, and eager to help. If there was anything they did not know they wrote it down, researched it, and then provided you with the information next time they saw you, or sent the information to you throught WhatsApp.

The hotel is well located, clean, and classy. The on site restaurant was small, but had very good breakfasts. They had a small buffet spread, but they would make eggs Benedict, omlets, pho, and others to order.

Everything about our stay was enjoyable, the customer service most of all. We will definitely stay here again next time we visit Hanoi.

Family

10/10

Exceptional

29 Jun 2019

David

Incredible hotel

Great location, great hotel, great staff! What’s not to like?

10/10

Exceptional

23 Jun 2019

Alexis

Like royalty!

This hotel is special! We were treated with so much respect and care. The staff is wonderful and they go the extra mile to help you in everything in your trip and you can feel that they do it from the heart. The hotel is a beautiful building in the heart of the Old Quarter, so the location is great. The room that we got was very charming and it was a very big size, and the decor was spot on (a little traditional Vietnamese with the new). We stayed for 2 nights in a different hotel and then we moved (we were not feeling that great in the other one) and \"Wow\" from the moment you get in you will love it. Just pick this hotel (thank me later). 5 Stars in every way!

Partner

10/10

Exceptional

03 Jun 2019

Jay

Genuinely the best hotel staff!

Hands down the best service we’ve ever received compared to any other hotel we’ve stayed at so far! The staff are incredibly polite and genuinely went out of their way for us. We stayed here for a few nights as part of our honeymoon and they made such as effort and also gave us gifts before we left. Although the rooms felt slightly dated, we saw past this as the service really made up for it. Can’t thank you enough for making our trip special!

Partner

10/10

Exceptional

31 May 2019

Verified traveler

Hanoi E Central was a great place to stay at for my 3 day visit in Vietnam. The staff was so great and friendly. I loved them. They were very accommodating to all needs and were great in helping with directions as well as suggesting some great places to visit. Room was also very clean and the location is great if you want to experience authentic old quarter Vietnam.

Leisure Family

10/10

Exceptional

20 May 2019

Verified traveler

Great service!

Loved my stay here. Only issue was slight noise and soundproofing issues. The service was unbeatable though!

10/10

Exceptional

11 May 2019

Verified traveler

The staff at this property is exceptional. They went above and beyond to help with our trip. Highly recommend staying here. They helped me locate my phone I accidentally left in a cab on the way to the airport to fly out. They even called to ensure I had received it.

Leisure Partner

10/10

Exceptional

09 May 2019

Verified traveler

The pleasantness of all staff, esp.Ms.Chinh Vu.
At breakfast, the staff forgot totally my order of Sunnyside up.
I was impressed with the ginger tea I ordered n was served. Regretfully, when I reordered the same, day after, I was served with a ginger teabag instead of freshly slice ginger.

Business_and_leisure Friends

8/10

Excellent

06 May 2019

Jan

Not the most exciting breakfast, but everything else was superb.

Partner

10/10

Exceptional

05 May 2019

Verified traveler

This was the perfect choice during my wife’s and my first trip to Hanoi. Firstly, the staff were exceptional and very friendly. They provided a map with recommendations for nearby restaurants and sights. They helped to call reputable taxis and stored our additional luggage when we left to visit other areas of Vietnam. The hotel was very quiet, clean and felt safe, plus the rate gave us a great value. It is in a great location. I will be staying here again when I return to Hanoi.

Leisure Partner

10/10

Exceptional

30 Apr 2019

Samantha

The property is lovely. Very nice location if you want to walk around. The staff are very welcoming and ready to help with anything you need. Breakfast was delicious and the room had everything we needed

Leisure Partner

10/10

Exceptional

29 Apr 2019

Verified traveler

Staff were very friendly and helpful, not just with accommodation but in organising our next stay. The room was clean and spacious. The breakfast was good.

Leisure Partner

10/10

Exceptional

27 Apr 2019

Verified traveler

Check in was excellent. Staff were so attentive and helpful, you even received some fresh fruit and a fruit drink on arrival. The Panoramic Room was brilliant with a little terrace so you could indulge in the sights and sounds of The Old Quarter. It is the top room in the hotel so you do have to walk up 2 flights of stairs. But the staff will move your bags for you. Staff are more than willing to help you book any activities you wish to do. They provide you with a laptop if you require it. It’s an easy walk to the Lake and loads of little cafes nearby.

Leisure Family

10/10

Exceptional

15 Apr 2019

Laura/Neil

We absolutely loved our stay here. The hotel was beautiful and elegant and the location was excellent for exploring the old town. Breakfast was great and the room was spacious. Most of all, we received the best hospitality we've ever experienced. The staff are all so friendly and welcoming and went above and beyond to accommodate us, including letting us keep our luggage here when on an overnight trip to Ha Long Bay. We stayed here at the beginning of our honeymoon and it was definitely the right choice. We felt sad when we had to leave! Thank you for such a wonderful stay in Hanoi and for making our honeymoon so special.

Leisure Partner

10/10

Exceptional

03 Apr 2019

David

Great Hotel!

Fantastic hotel! All of the staff are incredibilly nice, patient, and more than willing to help with you every need. This hotel is located in the perfect spot for walking around the old quarter. The room was very nice.

10/10

Exceptional

21 Mar 2019

Verified traveler

The staff at e central are absolutely lovely kind and extremely helpful. They are always willing to give directions and help . Nothing is too much !! We ate at the restaurant downstairs and had the local grilled fish as well as a Birthday dinner at their sister hotel down the street that was excellent. On my husbands birthday they decorated our room with balloons give him a cake and sang happy birthday to him. You really feel at home and an honoured guest. We loved our stay here and cannot recommend it enough.

Leisure Partner

10/10

Exceptional

13 Mar 2019

Verified traveler

Great location and great staff

Great location, easy walking distance to tons of attractions. Super attentive staff, we had an early departure (before breakfast), and they had prepared us breakfast boxes for the airport.

Partner

10/10

Exceptional

10 Mar 2019

Jacinta

Excellent value

Service is impecable

Partner

10/10

Exceptional

05 Mar 2019

Verified traveler

Great location. Staff very helpful and attentive. Breakfasts were great.

Business_and_leisure Self

10/10

Exceptional

02 Mar 2019

Verified traveler

Clean and modern facilities.
Staff was friendly and helpful at all times.

Leisure Self

10/10

Exceptional

01 Mar 2019

Verified traveler

Excellent hotel, very central and in the old quarter.
The staff could not have been more helpful! Extremely polite. Awesome!
Our bedroom was a deluxe room with one king bed, breakfast buffet and free high-speed internet. The location is brilliant, very central and in the old quarter. Perfect for a short or long stay. We stayed there 11 nights !!!
The food was also amazing, lots of choice for breakfast and very good quality. We ate the Cha Ca, a specialty of Hanoi, at the restaurant of the hotel. It was beautiful and was cooked at our table by the staff who explained how to eat it & what all the ingredients were, very interesting & delicious! We enjoyed it so much that we came back twice !
Would highly recommend Hanoi E Central Hotel without any hesitation.

Leisure Partner

10/10

Exceptional

25 Feb 2019

Sandra

Great stay at a great hotel

Partner

10/10

Exceptional

22 Feb 2019

David

Exceptional botique hotel

The staff treated us like family. The room was comfortable and the location excellent. I will definitely stay here the next time I visit Hanoi.

Family

10/10

Exceptional

22 Feb 2019

delight

Extremely satisfied

the staff is very accomodating. My husband and I requested to be picked up and they were already waiting. Our room was also upgraded, breakfast is abundant and delicious. Excellent service

Partner

10/10

Exceptional

10 Feb 2019

Paul

A haven of calm in Hanoi.

Very well run hotel right in the heart of Hanoi. Staff were excellent, a special thanks to Helen at breakfast for starting our days so well.

Partner

8/10

Excellent

05 Feb 2019

Dinesh