Hanoi Emerald Waters Hotel Spa

10/10

Exceptional

06 Mar 2026

Neil Andrew

Ok

10/10

Exceptional

17 Feb 2026

Janine

Nice hotel, very nice and helpful staff who go out of their way to help. Room was clean, shower a bit temperamental. Great breakfast.

10/10

Exceptional

06 Feb 2026

David

Amazing staff - so helpful!

Partner

10/10

Exceptional

21 Jan 2026

Phuong

The room that we stayed was very spacious and neat. The staffs were very helpful. They were always available when we needed assistance. The breakfast had a lot of healthy choices. The location of the hotel is also great. I noticed in Hanoi, some streets are one-way streets that would make it hard for taxi drivers for pickup and drop off. This hotel locates on a two way street. I would definitely recommend this hotel and will come back when I go to Hanoi on my next trip.

8/10

Excellent

04 Jan 2026

Chee Peng

Staff very informative and helpful

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Hong

Amazing hotel with unbeatable location. The rooms were clean and comfortable. Breakfast was good. You can order eggs in any style and pho a la carte. However, the staff was by far the best part of the hotel. They were very accommodating and helpful with their recommendations. The spa was also excellent and especially cheap for hotel guests (35% off).

Family

10/10

Exceptional

07 Nov 2025

Victoria

The staff is absolutely helpful and pleasant. They helped us arrange a tour and exchanged money. The breakfast options are plentiful and very tasty so you can have western options or vietnamese option. Well located.

Leisure Friends

10/10

Exceptional

07 Sep 2025

David

Very convenient location in Old Quarter and Kim, the hotel manager, was super kind and arranged tours that were special. Pretty good breakfast too.

Leisure Family

10/10

Exceptional

03 Jun 2025

Danielle

This is a great, inexpensive option. Great location. Staff was great and very helpful and attentive. Their buffet breakfast was top notch and on par with more expensive properties we stayed at in Hanoi.

Leisure Partner

6/10

Pleasant

26 Apr 2025

Verified traveler

Decent but there are better options

Okay overall but is a little run down. We stayed in two different rooms, one smelled like cigarette smoke and neither had a shower that drained properly. Employees were very friendly. Breakfast was decent but not exceptional.

Partner

10/10

Exceptional

25 Apr 2025

Verified traveler

Very good

Partner

10/10

Exceptional

18 Mar 2025

Verified traveler

Great service and location

We had the top floor front facing room with king bed and balcony
Comfy bed, very clean hotel and friendly staff!
Breakfast was good
Loca was excellent, in old quarter walking distance to the lake and other activities.
But a bit off from the center so not super loud

Partner

10/10

Exceptional

17 Mar 2025

Philip

Stated 5 nights. The staff were professional, kind, engaging, respectful, spoke excellent English, knowledgeable, helpful and made every effort to ensure a pleasurable experience. Room was clean and safe. Buffet Breakfast was adequate. I would stay here again

Leisure Partner

6/10

Pleasant

10 Mar 2025

Stephen

The hotel was in a good location, 2 blocks from Hoan Kiem Lake (lake in the heart of old town). The rooms were ok, a little dated, and breakfast buffet was average.
Staff was great, and very helpful.

Leisure Family

10/10

Exceptional

27 Feb 2025

Celina

Hotel was lovely and clean, staff were super friendly and helpful.
Nice breakfast, wasnt a massive spread but still a good selection of tasty food.
Beds were on the firm side for our preferences but definitely not the worst we had in Vietnam.
Would return if visiting Hanoi again.

Leisure Partner

10/10

Exceptional

04 Feb 2025

Inhe

Excellent Staff!!!

All the staff members were very helpful! Thank you!

Self

10/10

Exceptional

20 Jan 2025

Denise

Great customer service

Lucas and Kim checked us in. Kim arranged a trip to Ha Long Bay for us as soon as we arrived. The staff is extremely helpful. The buffet breakfast was fresh and plentiful.

Partner

10/10

Exceptional

20 Jan 2025

Tessa

One night

Beautiful hotel clean rooms and great included breakfast wish I could have stayed longer great reception who arranged my airport pickup and waited an hour for my delayed flight to land!

Self

10/10

Exceptional

03 Sep 2024

David

Zoey, the Manager, was so so nice which made a world of difference when checking in. Convenient location and great French restaurant, Colette Wine Bar, across the street.

Leisure Friends

10/10

Exceptional

15 May 2024

Estel Eve

all staff are very hospitable

Leisure Family

10/10

Exceptional

27 Apr 2024

Ming

The staff were great, professional, and friendly. The room was spacious and clean. Breakfast was a mixed of Asian and western food. This hotel is in the Old Quarter and there are so many restaurants close by. We walked to the lake, train street, and restaurants. One of the staff named Zoey helped us booked tours too. We highly recommend this hotel. We enjoyed our stay.

Leisure Partner

10/10

Exceptional

25 Apr 2024

Helen

Friendly staffs

Leisure Family

10/10

Exceptional

27 Feb 2024

Jeris Ling Yi

staff so professional and welcoming. everything was clear. breakfast spread is good. area very convenient to walk. room is clean as well

Leisure Partner

10/10

Exceptional

31 Jan 2024

Verified traveler

Comfortable, clean and perfect location

The staff was wonderful- friendly and helpful. My room was spacious and had a wonderful chaise lounge that I enjoyed using instead of the bed in the morning/evening. The location was perfect- just minutes from Hoan Kiem Lake and easily walkable to other attractions. The only negative was that there was no window to outside, so the room was extremely dark when no lights were on. Overall, though, it was a wonderful stay and I wish I had more time in Hanoi.

Self

8/10

Excellent

02 Dec 2023

Verified traveler

would recommend

the junior twin room is spacious and comfy and quiet at the back of the hotel.
the family room has a balcony and comfy king bed but bathroom much much smaller than junior twin room, feel cramped. plus quite noisy by the elevator luckily has a sound proofed door which helps a little.
rooms need new wallpapers and paint. drains in shower drain extremely slow. hot water supply is sufficient.
enough choices for breakfast.
walking distance to the famous lake and surrounding attractions.
all staffs work very hard and efficient, very helpful, pleasant and caring. Zoe and Kim offered better price for our extended stay and airport transfer. Zoe assisted us to reserve dinning table. thank you for your hospitality and we enjoyed so much of our stay. would like to come back.

Partner

10/10

Exceptional

11 Nov 2023

SURINDER

The staff went above and beyond to help you. The hotel was walking distance to all the major attractions. The breakfast was great as well as the in house tour operator which I booked all my tours with.

Leisure Self

10/10

Exceptional

08 Aug 2023

John

Lovely hotel and amazing staff.

Leisure

10/10

Exceptional

04 Jul 2023

Chai HOoi

The hotel staff were very friendly and made us feel warm and welcome. They are very happy to provide travel shopping and food advice.

The breakfast is rich in variety and great value for money.

Partner

10/10

Exceptional

14 May 2023

Grant

Had the best stay, room was excellent, balcony was massive, breakfast was excellent, staff were so helpful especially the 2 ladies at the reception, they were so happy & friendly, will definitely be back, thank you so much for making Hanoi perfect

Leisure Partner

6/10

Pleasant

23 Apr 2023

Yin Yin

Room need a refresher. Looks dated. Wifi connection in room 401 was bad. Breakfast was not worth the time and calories.

Leisure Partner

10/10

Exceptional

12 Apr 2023

Tan

Great service, spacious room, near attractions

Impeccable service by all staff, special thanks to front desk Bonie and Zoey for making this a memorable stay.

Good breakfast spread with Real fruit juice (not packaged) and again their wait staff was efficient in all services.

Room was spacious and beds were comfy, many international channels on TV, bathroom was clean and provided clean towels.

Every attraction / night market / eateries were within walking distance.

We spent 4 nights here.

Highly recommended to stay!

Partner

8/10

Excellent

30 Mar 2023

Verified traveler

Overall good stay

Very friendly and helpful staff, especially Ms Zoey who gave us many good suggestions.

One thing that really need improvement, room soundproofing.

Overall good stay 😊
Location is very strategic, away from the busy street.

Partner

10/10

Exceptional

26 Feb 2023

Angel

The staff here at this hotel are so welcoming and friendly! It was my husband’s birthday when we checked in and they surprised him with a special birthday cake. The room was spacious and comfortable. The hotel location was very convenient to the night market and other local delicious restaurants. Breakfast was included and consisted of fresh fruit, cereal, omelette station, local Vietnamese dishes, pastries, pho, and fresh juice, coffee, and tea. We highly recommend this hotel!

Leisure Partner

10/10

Exceptional

23 Dec 2022

Nichola

Wonderful location and staff 😊

Leisure Partner

10/10

Exceptional

12 Oct 2022

Tich

Wonderful staff attentive to details & dedicated to customer service; great location in middle of “Old downtown”.
Strongly recommend this hotel for location, staff professionalism & service!

Leisure Family

10/10

Exceptional

24 Sep 2022

Cindy

Hanoi emerald waters hotel is an lovely boutique hotel. Room is clean with a good air conditioner. Bed in room is comfortable. I had good night sleep. Good breakfast buffet and made to order Pho noodle soup is delicious. Staffs in hotel is very helpful and courteous. I would recommend this hotel if you want to stay in Hanoi.

Leisure Self

10/10

Exceptional

28 May 2022

Reid

You could travel the rest of your life and not find more friendly, and helpful staff - all who are ready to go the extra mile for you. The location is in the heart of all the activity of the Old Hanoi Quarter. An easy walk to cafes, restaurants and shopping. Comfortable beds, a very pleasant breakfast experience. On my next trip, I won't even consider staying anywhere else.

Business_and_leisure

10/10

Exceptional

10 May 2022

Anthony

Awesome Hotel!

The room was so comfortable, great A/C, minimal noise, that we had a great nights sleep. The location ia great and the hotel staff was very friendly. The breakfast is not spectacular but it good enough for a long stay.

Partner

8/10

Excellent

07 May 2022

Wen Xuan

Very accessible to nearby attractions. the hotel is clean, however the shower head can be improved.

Leisure Family

8/10

Excellent

08 Mar 2020

Scott

Great little hotel , Can't say enough about the staff at this hotel . They made are say enjoyable . We will stay there again the next time we are in Hanoi Breakfast was good , rooms were a little out and outdated but very clean and comfortable. I recommend the rooms with a balcony. They add a lot more room and nice place to sit and take in the city below .

Partner

10/10

Exceptional

05 Mar 2020

Nilgul

Friendliest place helpful in every way

We’re staying twice at this hotel it was such a welcoming place. The staff are sincere in their desire to help and welcoming their guests. Reception manager Jasmine is a doll. Anything for a smile from her.

Partner

10/10

Exceptional

03 Mar 2020

Verified traveler

Clean, good location, staff was super friendly and helpful, good breakfast. Great for a couple of nights.

Leisure Partner

8/10

Excellent

26 Feb 2020

Ellie Floyd

Okay but disappointing.

Our stay was okay however the water in our bathroom had a weird smell. Room 601. It was very difficult to use it to clean your face or even gargle with it. We were force to buy mineral water just to able to do our normal stuff.

Friends_and_family Family

10/10

Exceptional

21 Feb 2020

Diane

4 days in Hanoi

The staff was gracious and very accommodating. We enjoyed the variety of the daily morning breakfast. Our dinner at the Hotel Restaurant (Salmon Run) was excellent.
Lastly our rooms were very nice, comfortable and clean.
Thank you

Friends_and_family Friends

8/10

Excellent

16 Feb 2020

Verified traveler

good location, kind staff, not bad room condition, but quite expensive for the room.

Leisure Family

10/10

Exceptional

13 Feb 2020

Beatrice

Awesome find

Great location and breakfast. The people were so nice!

Friends_and_family Family

10/10

Exceptional

12 Feb 2020

Rutj

The staff were amazing helpful for new comers to their beautiful city!

Leisure

8/10

Excellent

04 Feb 2020

Verified traveler

Rooms are large with plenty of lighting. Bathrooms have are roomy with good running hot water

Leisure Family

10/10

Exceptional

24 Jan 2020

Verified traveler

The staff was very helpful in helping us navigate the city streets. The beds were decorated with beautiful flowers and \"towel art\". On the down side, the street noise is noticed in the rooms. Ear plugs are provided.

Friends_and_family Friends

10/10

Exceptional

15 Jan 2020

christina

Best hotel in Hanoi for non fussy travelers

We love the hotel. Staff were super friendly and helpful, location is excellent, breakfast was great!

Friends_and_family Family

10/10

Exceptional

14 Jan 2020

Jackie

The staff was very friendly and accommodating. The location is conveniently located in the old quarters so it was very to walk around to explore.

Leisure Family

10/10

Exceptional

13 Jan 2020

Jean

Good service and good location to explore Hanoi

Partner

10/10

Exceptional

10 Jan 2020

Verified traveler

Good reception. Clean room. Quiet room. Very good breakfast.

Leisure Family

10/10

Exceptional

28 Dec 2019

Verified traveler

We didn't get a chance to actually stay but the hotel had great communication and were able to resell our room and gave us a full refund. We would certainly book them again in future. Thank you for all your help.

Leisure Partner

8/10

Excellent

15 Dec 2019

Verified traveler

Nice hotel in the Old Quarter. Great service. Very friendly staff. Lined up good tours for us. Enjoyed our stay. Would stay again.

Leisure Family

10/10

Exceptional

15 Dec 2019

Mark

Very friendly and helpful staff, excellent locatioo, close to old quarter.

Leisure Family

10/10

Exceptional

15 Dec 2019

Mark

staff services were excellent, they are very friendly and helpful. Location is very close to Old Quarter, very strategic.

Leisure Family

10/10

Exceptional

30 Nov 2019

ANDREW

Staff, room, cleanliness and breakfast were all equal highlights.

Leisure Friends

10/10

Exceptional

29 Nov 2019

Daniel

Fantastic stay with great location

The stay was pleasant and the staff were absolutely gorgeous - very friendly and helpful. The only downside was the fact that renovations were happening next door which the noise filtered through. Nothing they could do about it.

Partner

10/10

Exceptional

11 Nov 2019

Verified traveler

The staff is very friendly, welcoming and extremely helpful. They helped arrange transportation, purchase SIM card, recommend places to eat. Overall, we love the service provided by the staff. Will definitely stay here again and will recommend to friends and colleagues.

Leisure Partner

10/10

Exceptional

09 Nov 2019

Verified traveler

Clean, helpful staff very good service, good location.
Twin to single bed facility should have been managed
Phone calling facility from room should be there.

Business Self

10/10

Exceptional

28 Oct 2019

Audrey

Delightful hotel in the heart of the old quarter

A very comfortable, clean hotel with excellent, helpful service right bang in the old quarter with lots of places to eat and drink within walking distance. Just two minutes from the lake and the Water Puppet Theatre, it is ideally situated for exploring Hanoi. Staff helpfully booked me a table in a local restaurant and a taxi to take me there and were very responsive to my needs. Highly recommended.

10/10

Exceptional

17 Oct 2019

Russell

Excellent hotel, great location, brilliant helpful staff.

Partner

10/10

Exceptional

13 Sep 2019

byron

nice place in the middle of it all.

Great stay, had a room with no real window, which eliminated the incessant street noise, but the downside is that if you are unlucky and get a noisy guest windowing into the same airwell, that can be noisy. Staff were wonderful, and you are in the midst of the old quarter.

Partner

10/10

Exceptional

11 Sep 2019

C.

The rooms exceeded my expectations. It was very spacious and clean. Beds and bedsheets were comfy. Service was excellent, staff were always smiling and accommodating. And the breakfast spread! It was amazing with a myraid choices of fruits and juices, western and local food. For the price and value, its without a doubt one of the best hotels we ever stayed.

Leisure Family

10/10

Exceptional

23 Aug 2019

Tim_F

Great location on the border of French and Old Quarters. The staff are exceptional. Rooms large for Hanoi and very comfortable bed. Highly recommended.

Leisure Partner

10/10

Exceptional

15 Aug 2019

Verified traveler

Great location, friendly staff, clean room and quiet

Leisure Partner

10/10

Exceptional

27 Jul 2019

Verified traveler

every staff in this hotel is very very kind and hhis hotel is located near the lake

Leisure Family

10/10

Exceptional

27 Jul 2019

Verified traveler

Service was amazing, rooms were nice and location was great

Leisure Family

6/10

Pleasant

18 Jul 2019

Shawn

The location is great, as is the service. Our room was extremely small, with no windows, and very hot. We asked them to check on the AC, and they told us it was working properly. It was hot throughout our stay.

Partner

10/10

Exceptional

13 Jul 2019

Verified traveler

Clean and quiet escape from Busy Old Quarter

This is an exiting location right in the heart of loud Old quarter but our room was serene and quiet. I arrived at the hotel sick and my teenage daughters were able to keep themselves busy getting a massage and having dinner and breakfast in the hotel restaurant without and I felt totally at ease with that.

Family

10/10

Exceptional

11 Jul 2019

Les

Service was excellent, location was just as good. Room may not be the biggest but it was clean and had everything we need.
Again can’t speak high enough about the staffs at this hotel. So helpful & so thoughtful, also free breakfast was a highlight too. We had an early morning flight, they even packed breakfast for us to take away.

Leisure Family

10/10

Exceptional

10 Jul 2019

HKMom

The staff here is amazing. They treat each guest so well, and make sure to help when you need it. They ask for feedback and you can tell they strive to improve if something isn’t right.
The amenities are ok - a coffee maker in each room would be nice - but considering the plastic waste that is affecting Asia, it would be so nice if, instead of new water bottles each day, they had a water filling station. It’s so hot in summer that we needed more than just those two bottles!
The bed was super comfy and rooms were cleaned nicely each day. Breakfast was better than expected.
This is a very sweet hotel and it’s location is perfect. So easy to get around by foot, but if you prefer they will help you get a taxi or tuk tuk. The rooms do need an update but if you’re just looking for a nice, comfortable, quiet place to stay, this is the place.

Friends_and_family Family

10/10

Exceptional

25 Jun 2019

Verified traveler

Staff and rooms exceeded my expectations. Sometimes it can be hit or miss with hotels in Hanoi. But the rooms were high quality and the staff was extremely helpful with excellent English.

Business Self

10/10

Exceptional

21 Jun 2019

GEORGE

Great first taste of Hanoi

My wife and I spent 4 nights at Emerald Hotel and Spa room 901.
It was our first trip to Vietnam. The hotel is in a good spot for sight seeing with
many restaurants near by. The hotel staff were very friendly especially the staff at
the reception counter.
We would not hesitate to stay there again.
Date of stay June 15 to 19 2019

Partner

8/10

Excellent

30 May 2019

SYS

I was bited by bugs on the bed
After telling them about the bugs, they immediately changed the bed cover and so on. Hope this was a single incidence.

Leisure

10/10

Exceptional

29 May 2019

Kekey

The breakfast bar was amazing. The room and bed was comfortable and relaxing.

Leisure Self

10/10

Exceptional

15 May 2019

Verified traveler

The staff was very friendly and helpful . Many services provided at the hotel. Overall, an excellent place to stay in Hanoi.

Friends_and_family Family

10/10

Exceptional

15 May 2019

Jordan

Location: Excellent location, right near the friday night walking street around the lake. Close to food, transit and attractions.

Breakfast: Fantastic buffet breakfast including a hot menu with eggs to order, waffles to order, and vietnamese soups--all included and all you can eat. Having a good breakfast was #1 in my hotel search and Emerald Waters nailed it. Could not have done it better.

Staff: Very helpful in finding my way around the city and huge help to arrange a taxi that accepted CC at a cheap rate when my Grab app wasn't working properly. Also in general just very nice and always helping.

Room: very well attended and fancy towel designs with flowers each day haha. Not something I care for but the fact that they did it was just going the extra mile. My room was well insulated from city noise. AC worked perfectly, no issues. I was upgraded to a family room at no charge--not necessary but contrary to other reviews I read where guests were downgraded at various Hanoi hotels.

Leisure Self

8/10

Excellent

03 May 2019

Verified traveler

I would like to watch Korean TV. But I can not . Because
the Korean TV chanel did not work.

Business Self

10/10

Exceptional

03 May 2019

Verified traveler

Excellent hotel
Best service best bedroom mattress and pillows
Very helpful staff

Leisure

8/10

Excellent

25 Apr 2019

SENTHILKUMAR

Good clean hotel Friendly staffs Breakfast is okay

Leisure Family

10/10

Exceptional

20 Apr 2019

Richard

see Hanoi from here

We loved this hotel. The whole experience was great. The staff get top billing. They were amazing from the moment we walked in, throughout our stay, right thru to helping us call our final cab, with all of them carrying our bags out, checking on every detail to make sure we were going to be ok. We could walk everywhere from this location, feeling safe in the neighborhood and we were able to navigate the crazy traffic from this location pretty darn well. The room was spotless, the breakfast was amazing and elevators fast. They even left towels and roses on the bed spelling LOVE. We were pretty pleased with the special touches.

Family

10/10

Exceptional

18 Apr 2019

Verified traveler

We had a great time at the Hotel, the staff are excellent. From the moment we booked the hotel they brilliant. Everything they organised for us was spot on.

Leisure Friends

10/10

Exceptional

15 Apr 2019

Renee

The service was exceptional!

The service was exceptional! They were constantly asking me if I was enjoying myself or if there was anything they could do for me. They went out of their way to assist me in anything I needed! Would definitely recommend this hotel!

Family

10/10

Exceptional

11 Apr 2019

Andy

Very kind and friendly staff and located in convenient place.

Business Self

10/10

Exceptional

10 Apr 2019

walter

A real gem

Highly recommended. Location is very active and interesting. Easy walking distance to night market, but very quiet for sleeping. Staff was very courteous and helpful. No language problem, at all.

Partner

10/10

Exceptional

08 Apr 2019

AL

Perfect location, walking distance to everything to see as tourist. Very nice rooms, connected two rooms for family, great service. 호수비로 근처 위치도 너무 좋고 가족용 있는 연결된 호텔룸도 넓고 깨끗하고 직원들 무지 친절. 완전 만족.

Leisure Family_with_children

10/10

Exceptional

08 Apr 2019

Verified traveler

2nd stay in this property and cannot be more pleased. Service staff are attentive and breakfast selection is still as good.

Leisure Family

10/10

Exceptional

06 Apr 2019

Verified traveler

Convenient to everything to see and do in Hanoi. Staff was great - very helpful and friendly, provided recommendations to local food places to try

Leisure Partner

10/10

Exceptional

05 Apr 2019

Brooke

Great location and price!

The hotel was in a great location, close to the Old Quarter. The staff was incredibly helpful and helped us book an incredible tour to Halong Bay during our short stay. The room was clean and comfortable.

Partner

10/10

Exceptional

03 Apr 2019

Verified traveler

Emerald Waters Hotel and Spa is in an excellent location where you can walk to all the best restaurants, museums and shops. The staff provides 10 star service and the breakfast is wonderful. The spa service was the best I have ever experienced. We also used the booking service through the hotel to go to Halong Bay. Our boat was Stellar of the Seas and it was truly a 10 star experience--I wish I had done the 2 night, 3 day instead only 1 night. Fresh flowers are provided daily and such a wonderful touch. My only warning to tourists is to avoid the pedi-cab. We were far over charged and it is not worth the ride. Enjoy Emerald Waters--a once in a lifetime experience!

Leisure Family

10/10

Exceptional

31 Mar 2019

Verified traveler

my second stay there. All excellent and in a great location close to all the fun.

10/10

Exceptional

30 Mar 2019

Verified traveler

Very quiet and friendly. After a full day out it was always a great place to rest up.

Leisure Family