Name: Shining Central Hotel & Spa
Address: 20 Lo Su Street Ly Thai To Ward Hoan Kiem District, Hanoi, 10000, VN

10/10

Exceptional

22 May 2026

Karen

The shining hotel was a lovely place to stay in Hanoi. The rooms and staff were lovely and really enjoyed the pool/bar area, especially at night. The staff were fantastic as it was very hot and they did a great job up there

10/10

Exceptional

19 Jan 2026

mackenzie

The staff at the Shining Central Hotel & Spa are all extremely kind. They are very helpful and attentive. The hotel itself was extremely clean and well looked after. We used the spa service as well which was great. They make it feel like a home away from home!

Leisure Partner

10/10

Exceptional

25 Dec 2025

Anna Liza

Yes

10/10

Exceptional

04 Apr 2025

David

Very attractive hotel with attentive, English-speaking staff, and clean rooms. Great location and good value overall.

Leisure Partner

8/10

Excellent

28 Mar 2025

Tamar

Good location. Great stuff

Very nice kind and welcoming stuff

Partner

10/10

Exceptional

27 Mar 2025

Yuki

Thank you for your breakfast preparation, really appreciated

10/10

Exceptional

23 Mar 2025

Winnie

Very central location. The most friendly and helpful staff. Our room was clean and comfortable. I had a hot stone massage at the spa; it was excellent and offered good value for the service.

Leisure Family

10/10

Exceptional

11 Mar 2025

Stacey

Stayed just for 1 night but was very comfortable and the staff were fabulous. Located near the lake and the water puppet theatre so many sights were easily walkable.

Leisure Partner

6/10

Pleasant

10 Mar 2025

Hayley

Location of the hotel is good. Very central, and just a short walk to the lake.
The hotel itself would benefit from a deep clean.
Some staff were friendly and helpful, others looked disinterested (bar staff and guys on the door)
Reception area was smart, however was greeted on our floor by ripped carpet outside the lift.
The hotel room itself was okay, the bathroom appeared to have been separated from the sleeping area as an afterthought.
A bit of tender loving care could make this hotel a decent 3 star hotel.

Leisure Friends

10/10

Exceptional

25 Dec 2024

Rebecca

Staff wonderful, helpful and kind. Breakfast good. Room very large by Hanoi standards, and extremely comfortable. Enjoyed our stay!

Leisure Partner

10/10

Exceptional

01 Dec 2024

Bernadette

Would recommend

Had a good nights sleep , bed was comfortable but small compared to other hotel rooms in Hanoi. Shower had good warm water pressure. Staff were excellent especially Leo. Very polite and a helpful young man. Convenient location, close to all tourist hotspots. Pictures on site are not same as bedroom

Partner

10/10

Exceptional

11 Apr 2024

Deborah

Shining Central was the perfect choice for our 3 days in Hanoi. It's location in the Old Quarter was perfect and very convenient. The rooms were comfortable and clean. The staff was just above and beyond - so friendly and helpful. I had items which I purchased in Hoi An earlier in my trip delivered and there was no problem receiving this package. They also booked taxis, shows and tours for us. And the massage I booked in the spa was fantastic. Great place all around.

Leisure Family

10/10

Exceptional

07 Jan 2024

Wee Teck

I would definitely recommend the Shining Central. The hotel is well located in the Old Quarter, with nearby provision stores and restaurants. The room I stayed in was comfortable and clean. Breakfast was a good spread of local Vienamese and international buffet dishes. But the biggest recommendation has to go to the staff, who were very helpful and friendly. They helped us to buy last minute tickets to the water puppet show, and arranged a driver to the Perfume Pagoda complex. They also called me to tell me that I'd accidentally left behind a jacket in the room, and arranged to send it to me back home. Superb service!

Leisure Partner

10/10

Exceptional

05 May 2023

Mary

The staff were so accommodating and helpful when my partner and I needed to stay an extra night and went out of their way above and beyond to ensure we had everything we required. Thank you so much for a wonderful stay, highly recommended.

Leisure Partner

10/10

Exceptional

21 Mar 2023

Megumi

Very nice hotel

10/10

Exceptional

06 Jan 2023

Sheldon

The staff at Shining Boutique are so wonderful. They called us upon arrival to make sure we were on our way. They were happy to help with anything we needed. Would stay here again!

Leisure Family_with_children

8/10

Excellent

30 Dec 2022

C

Worthwhile to be back here again

Hotel just reopened after 4 months after Covid situation in Vietnam, hence a very neat and nice hotel overall. Location is also walkable (10mins) to nearby Bia Hoi Junction. Hotel also offer a discounted for their massage/spa packages, which is a good deal too.

A very welcoming sight upon entering the room as informed we are celebrating an occasion and they duly got the room prepared for it, thank you for the effort and dedication. It was a good view from the highest floor of your hotel, despite it is only 9 floors.

However, would like to highlight that whenever we enter the room each time we came back, there is still foul smell after opening the door. Maybe it could be due to the air circulation when the aircon is off when we head out, but it is alright after 5mins. Other than that, the stay is wonderful ! Will be happy to be back here again.

Friends_and_family Friends

10/10

Exceptional

25 Feb 2020

Neil

Won’t disappoint

Great service, and wonderful massage!

Self

10/10

Exceptional

24 Feb 2020

Verified traveler

Right in the heart of the old quarter, Hanoi. Absolutely perfect for our needs.

Leisure Partner

10/10

Exceptional

20 Feb 2020

Verified traveler

Smack in the middle of Hanoi old quarter. Quirky hotel. Breakfast was good. Excellent value. Very friendly staff. Enjoyed our stay immensely.

Leisure Partner

10/10

Exceptional

19 Feb 2020

Andy

Big room, comfy bed!

Upgraded to a bigger room & free foot massage. Bed was huge with lovely mattress and pillows- we live white sheets and towels. Nice hot shower, good location for train street and good choice for breakfast. Lovely welcoming staff. Would stay here again.Good WiFi

Partner

10/10

Exceptional

19 Feb 2020

Simon

The staff were efficient as and courteous at at all times. They organised a number of activities for me including trips to Sapa and Halong Bay, and exceeded expectations in both cases. Lily was particularly in my case and made sure everything wasn't planned and executed perfectly. A great experience.

Leisure Self

10/10

Exceptional

18 Feb 2020

Barry

Fantastic Stay in Hanoi

This hotel has been exceptional and really impressive. As a hotels.com gold member, I was treated like a VIP from start to finish. I got a free massage and late 2pm check-out. The staff are really friendly and are seeking to help you in any way they can. The rooms are nicely decorated and comfortable. The price is extremely good value. Only small negative was the breakfast was mostly finished when we arrived but that was mainly my own fault for getting up later - would advise to get down a bit earlier and not right before it closes! Overall a great stay and would stay here again if ever in Hanoi again.

Friends_and_family Friends

10/10

Exceptional

11 Feb 2020

laura

Hanoi Gem!

Wonderful staff, clean and comfy hotel. Nice breakfast buffet. Walking distance to everything. Can’t beat the price!

Partner

10/10

Exceptional

09 Feb 2020

laura

Great boutique hotel, within walking distance

Wonderful hotel, we extended our stay for a total of 4 nights and even booked a room for our family. Great staff, clean rooms, and nice breakfast buffet. A steal for the price! within walking distance to everything.

Friends_and_family Family

10/10

Exceptional

31 Jan 2020

Jenna

Great hotel with wonderful staff!

We've stayed here for a few different nights on our trip around Vietnam so far. The staff are very helpful, and could also offer tips for trips and tour services they were efficient and the service is excellent. The hotel is clean and the rooms are modern and well equipped. I enjoyed staying here and definitely would again. The breakfast spread is pretty good and offers an omlette bar which I appreciated.

Partner

10/10

Exceptional

26 Jan 2020

Shana

one of the best hotels (probably ever)

Absolutely. Amazing. The rooms were clean and comfortable, with free water and fresh fruit every day. Amenities were great, including a variety of foods for breakfast. Location is right downtown in Hanoi, with great nightlife and lots to do for a few days. Most of all, the staff was so accommodating - they make sure to answer all your questions and have plenty of recommendations for things to do. They were very enthusiastic in making us feel like home, helped us with our luggage, and called taxis for us as well. Overall, highly recommend, and definitely stay here if you are coming to Hanoi!

Friends_and_family Family

10/10

Exceptional

24 Jan 2020

Eric

Lilly shines at Shining Boutique Hotel!

The staff here is so attentive! Especially Lilly who helped me organize two sightseeing trips to Ha Long Bat and Ninh Binh. I always felt that she was handling my concerns and was always available to communicate through WhatsAp. My trip to Hanoi was a success because of Lilly.

Self

10/10

Exceptional

23 Jan 2020

Leslie

Stay here! Centrally located, awesome service.

Just truly remarkable service - from the welcome drink, to recommendations from the front desk, including a private escort to help us find our way to a local restaurant, to the first class breakfast. Top shelf!

Friends_and_family Friends

8/10

Excellent

20 Jan 2020

Lauren

great for the price

Service was friendly and very helpful. Stay was great for the money however I wouldn’t give the hotel 4 stars only because it’s not a 4 star hotel. Price is right though!!

Friends_and_family Friends

6/10

Pleasant

11 Jan 2020

Henry

Sub par and not sure what the high rating is for

The air conditioning never worked in our room and i believe ibecause it was off in the whole hotel. It was in the 80’s during the day, but apparently that is winter there... The shower was old, dirty, and temperamental. The check in process took too long. Breakfast was not great...

Friends_and_family Friends

10/10

Exceptional

27 Dec 2019

Yanish

Great location and amazing staff will highly recommend

Partner

10/10

Exceptional

25 Dec 2019

phil

Awesome place!

Right in the middle of old quarter! The staff were awesome! Especially Lily, she was great, very intuitive and informative. Lily made the stay enjoyable. Thank you Lily!

Self

10/10

Exceptional

17 Dec 2019

Hung Yee

Excellent hotel

Excellent stay. Everyone was friendly and helpful and made our stay very comfortable. Breakfast spread was also good.

Friends_and_family Family

10/10

Exceptional

13 Dec 2019

Verified traveler

2 nights stay in Hanoi

All staff are very friendly. Bed is very comfortable. Location is excellent. However, it shouldn't allow to park any motorbikes at the main entrance and it blocks the way for all customers in/out the hotel as it will downgrade the status of this hotel.

Partner

10/10

Exceptional

10 Dec 2019

Brian

Comfortable, clean, nice hotel near the heart of S

Had the mountain view room, it was very nice. Bed was super comfortable and the shower was great. The service was terrific as they offered us showers before and after our checkkin/check out. Also, after learning we will take the train back to Sapa, they packed us some snacks. Will stay again.

Partner

10/10

Exceptional

10 Dec 2019

Verified traveler

Very nice hotel with excellent staff.
Rooms are comfy and very quiet.
Great location. Would recommend staying here

Leisure

8/10

Excellent

06 Dec 2019

Verified traveler

very friendly staff and helpful in everything.. arrange tour gor us also

Leisure Family

10/10

Exceptional

22 Nov 2019

Robert

Clean and classy in Hanoi

We had to check-in at 12:30AM after a bad experience with a nearby apartment rental. The staff was very accommodating, and the clean, spacious room was exactly what we needed for some R&R after a long travel day.

Partner

10/10

Exceptional

11 Nov 2019

Verified traveler

This is a very new hotel so it is exceptionally clean and comfortable.
The rooms are a great size, with nice ensuites.
The breakfast are quite good but maybe need a few more pastry options.
All the staff were very friendly and helpful especially Lily.
The location is also ideal for visiting Hoan Kiem lake area.

Leisure Partner

10/10

Exceptional

09 Nov 2019

NT

This hotel was excellent. We all loved the interior design. Our room also had a garden which was full of grass. We took a bath near the garden and we had a wonderful view watching outside through the windows beside the bath tub.

Leisure Friends

8/10

Excellent

03 Nov 2019

Verified traveler

Good location and the staffs are very friendly and helpful. Love the balcony but it can be improved since it will not be favourable during raining days.

Leisure Family

8/10

Excellent

27 Oct 2019

Dash

Very nice 3 star hotel. Great location, you can walk every where with in 5-7 min.

Leisure Partner

10/10

Exceptional

19 Oct 2019

Ernie

Had a great experience staying here. The staff was friendly, professional, and very helpful. Would highly recommend staying here

Leisure Partner

10/10

Exceptional

25 Sep 2019

Maikor

Amazing Gem in the Old Quarter!

We are travelers from the US and was lucky enough to stayed at Shining Boutique Hotel and Spa for 6 nights during September 2019. Hospitality is amazing and the best we've ever experienced (even compared to America's five stars hotels). All the staffs are welcoming, supportive, and informative. The staffs even surprised me with a birthday cake and room decor, which was unexpected and very much appreciated since I was far from my families and friends. I cannot wait to visit Hanoi again, just to stay at Shining Boutique :)

Friends

8/10

Excellent

21 Sep 2019

Verified traveler

Friendly hotel

Friendly staffs with excellent Service

Partner

10/10

Exceptional

17 Sep 2019

Susan L

Awesome hotel in Hanoi

Amazing hotel right in the heart of Hanoi! Exceptional hospitality by all who work there. The rooms are very clean and new and cozy. Wifi is excellent too. The breakfast is big and with a great selection of food. Laundry service is inexpensive and quick through the hotel. They will book your daily excursions and call taxis for you to get you the best rates. I have absolutely no complaints about this hotel a 10/10 for us!
Thanks for a great stay :)
Suzie & Ronnie -Canada

Partner

8/10

Excellent

15 Sep 2019

Ben

Great stay

Nice stay. Rooms were nice, breakfast was amazing. Lots of food choices.

Friends

10/10

Exceptional

12 Sep 2019

Verified traveler

Definitely a superb experience in this hotel. Enjoyed a free upgrade from superior double room to triple family room.

Room is exactly like the photo, spacious, clean & a modern design. The staffs are very friendly & helpful, especially the receptionist, Ms Lily, who helped us to checked in for the room. Borrowed us an adapter for usage and offered us to packed breakfast for us the next day morning as we need to leave early to Sapa.

Too bad as I only stay a night at this wonderful hotel. Will definitely stay again if I come back to Hanoi!!!

Leisure Partner

10/10

Exceptional

12 Aug 2019

Nadine

Nice stay is Shining Boutique Hotel

The hotel is nice and is on walking distance to Hoan Kiem Lake. The staff is very friendly and will help you with everything. The breakfast is fine.

Partner

10/10

Exceptional

08 May 2019

Verified traveler

Good location and great service!

Amazing hotel! Reasonable price and great service with friendly staff who made our stay as convenient and easy to get around as much as they could!

Family

10/10

Exceptional

04 May 2019

Yuenyi

This is the third time I stayed at this hotel. I regard it as cozy, convenient for food or going around the Old Quarter and the staff are nice and helpful. I really enjoyed my stays here.

10/10

Exceptional

01 May 2019

Chin

Nice staff and good location to stay with

Is a new build hotel with clean and comfortable bed.
Price per night is reasonable.
Locate near old quarter surrounded with good foods. Beside has BBQ which can give a try.
Friendly and helpful staff. With their help able to get a cab to airport during peak period.
Hotel breakfast is good, nothing much to complaint with.
Plus point - early check in 10am after come back from sapa town.
Definitely will stay again in this hotel for next Hanoi trip.

10/10

Exceptional

21 Apr 2019

Aoife

Great new hotel

Comfortable bed and great breakfast! The staff were so lovely- I accidentally booked in the night before I was supposed to check in and the hotel emailed checking I was ok since I didn’t arrive when I said I would early morning after an overnight train from
Sapa! Very sweet. Location is central and walkable to everywhere

Partner

10/10

Exceptional

17 Apr 2019

Judy

Great little hotel.

They had great service staff who were always very helpful and spoke good English. Complimentary mango juice at check in. Complementary water and fresh fruit in the room everyday. The breakfast was really good and had good variety. The location was very good too. The stair case was a little narrow and had to goto 2nd floor for the elevator to room. I would highly recommend this hotel if staying in Hanoi.

Family

8/10

Excellent

16 Apr 2019

Verified traveler

the hotel is new it is nice small 3 star boutique hotel the rooms are large with sunlight two small windows sufficient. The staff is very polite courteous, a few problems they have to rectify the doors closures mounted on door which closes with a big bang sound disturbs when sound comes from other rooms more from the night. They have to give a little larger soap to put in hand. I will rate this a value for money will recommend to anyone

10/10

Exceptional

15 Apr 2019

Verified traveler

Shining Boutique Hotel and Spa is a delightful place to stay. From the check-in to the spa services to the arrangements for check-out and departure, all were handled courteously and efficiently. Everyone, from the bellhop to the housekeepers to the front desk staff was friendly and engaging.

Although we made the reservation just 24 hours before arrival, our well laid out room as exactly as requested, with city views and queen bed. All the fixtures and furnishings are fresh and up to date.

We were provided with a very helpful map of nearby things to do and restaurant suggestions, which were very good.

During our stay, my husband and I used several spa treatments and we were very pleased. I highly recommend the collagen facial (my husband says I look 5 years younger), the 75 minute foot treatment, and the massage with hot stones. These were all very reasonably priced as well as effective.

Breakfasts featured a wide assortment of Eastern and Western dishes on the buffet, as well as made to order eggs and omelettes. Fresh juices, coffees, teas and pastries are also available. Everything was fresh and delicious.

Shining Boutique and Spa is a tremendous value in the heart of vibrant Hanoi. I highly recommend it!

Leisure Partner

10/10

Exceptional

08 Apr 2019

Verified traveler

Excellent service! The team goes above and beyond to make sure you have a great experience in Vietnam.

Leisure Partner

10/10

Exceptional

01 Feb 2019

Pannagon

Great hospitality

The hotel location is very good and within walking distance to places. The room is clean and comfort. The hotel staffs, to be honest ALL of them are amazingly great,polite and helpful. Thanks to Rose for helping about the reservation and Anna at front desk is beyond being of service. What we've experience is called hospitality.

Partner

10/10

Exceptional

27 Dec 2025

MICHIKO

The hotel staff were excellent. Everyone was always smiling and made us feel very welcome.
Our return flight was late at night on the last day, and they kindly let us use the shower, which we really appreciated.

Leisure Family

8/10

Excellent

18 Aug 2025

ISSEI

普通

Leisure Family

8/10

Excellent

31 Dec 2024

YUICHI

ほとんど窓がない

窓がないので、息苦しい　屋上バーに行くのがよいです。

Business

10/10

Exceptional

18 Nov 2024

Yasmin

La pasamos exelente, el hotel está bien ubicado, la atención de primera, Todos los que allí trabajan muy atentos y cordiales:

Friends_and_family Family

10/10

Exceptional

14 Aug 2023

SEOYOON

적극 추천 할게요

하노이에 또 가게 된다면 여기에 다시 지낼 정도로 저는 만족도가 높았습니다. 모든 직원분들이 친절했지만 특히 안경 쓰신 여자 직원분 최고십니다. 한국말도 완벽하시고 모든 적극적으로 도와주셨습니다. 돈 찾으려고 ATM을 찾았는데 날도 덥고 길도 잘 몰라서 헤맸는데 직원분이 오토바이로 안내해 주셨어요. 고장 나거나 돈이 인출 안되는 곳도 많았는데 여기저기 계속 데려다주시고 너무 감사했습니다. 사파 가려고 아침 버스 타야 했는데 맛있는 샌드위치도 싸주시고 너무 감동받았어요

Friends_and_family Family

8/10

Excellent

06 May 2023

Toru

The room was upgraded.
Room was clean and staffs are kind.
Air conditioner should be upgraded. It takes a very long time to adjust room temperature.

Leisure Self

10/10

Exceptional

06 Jan 2023

toshio

初日のタクシー手配でトラブルがあり少しハッスルしましたがその後のフォローやフレンドリー且つきめ細かい配慮、オプショナルツアーのアレンジメントなど細部に及びそつの無い対応を頂き非常に心強いホテルです。終わってみたら家族全員で星5評価です。大層な門構えのホテルとは対照的ですが、中身のレベルが非常に高いのでコスパが高く感じられ結果的にまた泊まりたくなる数少ないホテルとなりました。

Leisure Family_with_children

8/10

Excellent

14 Mar 2020

Annalena

Det var dåligt med språket personalen var dåliga
på engelska.Pärmen som finns på receptionen
var inte skriven på engelska

Partner

10/10

Exceptional

28 Feb 2020

YUMI

好立地でスタッフの対応も◎、高コスパ

旧市街にも、大聖堂周辺にもアクセスしやすい場所で、探したところ、このホテルに決めました。
結果、とてもよかったです。近いだけでなく、細い通りがたくさんある中で、とても見つけやすい場所でした。
部屋はきれいで、バスタブ付きの部屋にアップグレードしてもらえ、町歩きで疲れた体を癒せました。
旧市街にありがちな、排水設備の悪さや、うるささもありませんでした。
スタッフの女性たちはとても魅力的で、親切で、いろいろな質問や要望にも快くこたえてくれました。
またハノイへ行くことがあれば、リピートします。

Friends_and_family Family

10/10

Exceptional

21 Feb 2020

SEJIN

Clean, good location, kind staffs, super quiet room.

Business

10/10

Exceptional

17 Feb 2020

Federico

Hotel 100% recomendable

Hotel 100% recomendable. Instalaciones modernas, buena presión de agua caliente, buen desayuno.
La atención del personal es excelente y te asesoran muy bien acerca de todo lo que puedes hacer en la ciudad.

Self

10/10

Exceptional

11 Feb 2020

Sion

Great Staff with Nice Rooms&Atmosphere

It was a great experience all throughout the stay!
The room was clean and had everything we needed, it was quite at night(very important in Hanoi) with an easy access from the main road.
The employees were very attentive and always up to help, especially the receptionists - 'Ms.Lily' - were very warm-hearted and helped out in every way (arriving at and leaving the hotel, what to do, what to eat, local tips, explanations for culture backgrounds etc.).
The stay at this hotel made the whole trip very satisfying. I'd definitely stay here again next time!!
Thank you Ms. Lily ;)

Partner

10/10

Exceptional

07 Feb 2020

man Fai

很舒適

好乾淨

Partner

10/10

Exceptional

06 Feb 2020

Juyeon

여기 완전강추~

와이파이가 한번씩 느린거 말고는 다 좋았어요! 진짜 하노이 놀러가면 지인들에게 이 호텔 추천할꺼에요~
조식도 맛있고 유명 관광지도 주변에 다 몰려있어서 걸어다니기 편했어요!!!

Friends_and_family Friends

8/10

Excellent

05 Feb 2020

hyunmi

방에 비해 비싼 방이나 스텝의 친절함에 묵을만한 ..

첫 날 매니저의 응대가 별로. 비싼 방을 지불했는데 방이 ㄴ자로 꺽인방이라 좁아보였다. 마루바닥은 심하게 긁힌 상태라라 다른 방을 요구하니 다음날에 처리해준대서 포기했다 후기를 읽어보면 초콜릿과 날씨메모를 준다는데 하루만 줘서 뭐지 싶었다 첫닐 만난 매니저는 거만하게 응대했지만 다른 스텝들은 더할 나위 없이 친절했고 만족했다. 테라스 있는 꼭대기 방을 선택했지만 더 싼 아래층 방보다 테라스가 별로. 밖이 잘 보이지도 않고 옆 방과 연결된 부분을 조잡한 화분으로 가려놔서 더 갑갑하다 청소나 어매너티는 good. 조식도 조식장소도 good. 특히 스텝들이 너무나 친절해서 기분좋았던 곳 . 감사해요~^^

Friends_and_family Family

10/10

Exceptional

03 Feb 2020

Verified traveler

위치 좋고 깨끗함

위치 정말 좋고 친절합니다. 주변 소음을 듣지못했고 새 호텔이라 전반적으로 깔끔한 느낌입니다. 조식은 대체로 맛있다고 하기는 어렵지만 성의껏 준비되어있어 입에 맞는 것 위주로 먹으면 나쁘지 않다고 봅니다. 10만원 이하에서 고른다면 이 정도 가격에 이 정도 퀄리티 경쟁력이 있는 호텔입니다. 구조상 방의 독립성은 보장되나 답답함이 조금 있을 수는 있어요

Friends_and_family Family