Name: Authentic Hanoi Boutique Hotel
Address: Ly Thai To Str, Hoan Kiem Dist, Hanoi, 13, Hanoi, 0084, VN

10/10

Exceptional

13 Feb 2026

Jean

The room was exceptionally clean. However, I found the practice of combining two beds to form a queen-sized bed to be inconvenient due to the noticeable gap in the middle.

Leisure Family

10/10

Exceptional

09 Jan 2026

Hue

Love love the hotel, the staff and the location of the hotel. The breakfast menu should vary a little bit. But everything is great

10/10

Exceptional

27 Aug 2025

Graeme

Top location and value in Hanoi.

Great location. Comfortable room. Bar and restaurant on top floor with view. Staff are friendly and helpful beyond any expectation. Highly recommended.

Partner

10/10

Exceptional

14 Jul 2025

Chris and Tracey

great location. very friendly staff.

10/10

Exceptional

04 Jul 2025

Vicki

Great location and staff

Great view, great location, a lot of walking , they organised us the transportation to airport. great recommendation, view from the top and we’re gonna get a upgraded to a nicer room next time to Sandy. Thank you

Partner

10/10

Exceptional

03 Jul 2025

Chris and Tracey

Great place! Staff are so friendly and helpful. Great location and beautiful rooms. I highly recommend this place.

Leisure Partner

10/10

Exceptional

27 Apr 2025

Sarah

Would stay again

8/10

Excellent

26 Apr 2025

Pascal

Small authentic hanoi hotel. Has aged and need aome refreshing. Nice hotel near old town. Good 3 star hotel great views from rooftop restaurants where breakfast is.

Leisure Self

10/10

Exceptional

30 Dec 2024

Priscilla

Very happy with the free room upgrade and how convenient the location of this hotel was to everything. Staff were friendly and the manager, Sandy was very helpful throughout my stay. Will come back next time and definitely recommend!

Leisure Self

10/10

Exceptional

23 Aug 2024

jeffrey

The location of the hotel is great. A lot of food, shopping and sightseeing options close by. My room was very clean and quiet. The best part of the stay was the staff. They went out of their way multiple times to help me plan my trip to Sapa. I really can’t say enough about them. I would highly recommend staying here.

Leisure Friends

10/10

Exceptional

25 Jun 2024

Hoang

Sandy and staff were attentive and helpful with our requests. We felt safe and welcome during our stay here. I would go back to this hotel.

Leisure Friends

10/10

Exceptional

23 Jun 2024

Wee Lian

This is probably my 5th time at Authentic Hotel and it's always a pleasure to stay here. The facilities do have to have another facelift though. Room 804's Cotto basin is cracked and would be good to have it replaced.

Other than that, Authentic is situated at the most convenient location at the Old Quarters, it is my default hotel of choice every time I visit Hanoi with my family.

Leisure Family_with_children

2/10

Poor

24 Sep 2023

ADNAN

They did not honor my room reservation. They instead put me up in adjacent hotel that had lower rates on Expedia. They rejected a refund request for the difference in Rate that I initiated with Expedia. Just not fair.

Leisure Self

10/10

Exceptional

28 Dec 2022

Wee Lian

Spent a wonderful Christmas weekend at the Authentic Hanoi from Saturday 24th to Monday 26th December 2022. This is actually my 3rd time at the hotel. I was here the first time 9 years ago and subsequently I housed my parents at the hotel when they came over to visit my in-laws. For this trip I splashed on the lake view suite, and I was not disappointed. My wife loves the double wash basins and the bathtub. The hot water is sufficient and comfortable. First impressions were good. The room is large clean and well equipped. The hotel service personnel deliver excellent service throughout! The Breakfast service serves adequate western and local fare at their rooftop restaurant. My wife is very pleased with the Pho Ga. The restaurant offers a great view around the Old Quarter and Ho Hoan Kiem area. My son also loves the lake view suite and hopes to return again to the same room. I highly recommend booking the lakeside suite for a spectacular view of the city. I will definitely book Authentic Hanoi hotel again when I return to Hanoi! The shower compartment's tap head should be changed to one with a better grip as when our hands are soapy, its very hard to grab the tap head. Also it appears the soap dish no longer installed and we had to place the shower gel bottles on the floor.

Business_and_leisure Family_with_children

8/10

Excellent

23 Dec 2022

Jeremy

Great location for the old quarter.

Leisure Partner

8/10

Excellent

31 Jan 2020

sanjaya

Alex the manager was very helpful!!

Friends_and_family Family

6/10

Pleasant

13 Aug 2019

Verified traveler

No pajamas provided. hotel staffs are just so so. Room for breakfast is too small to serve all customers.

Leisure Self

2/10

Poor

14 Jul 2019

Verified traveler

Non Trust-able Hotel

The room i booked and the room given was totally different, i booked a room with window but the room given me was no window and AC was bad. I was literally sweating next day morning and asked them to cancel my booking, then they agree to change my room.
Beware of the Front Desk Guy who manages the hotel in the night time. I asked for room service food at around 11 PM and he didn't mention he has to order outside and given me a offer that only pizza is available and he charged me V.Dong 450,000 for medium size pizza. Next day when i informed this to the receptionist she surprise and call the manager to sort out it, i got back V.Dong 150,000 after few arguments. Not trust-able place , i will not book this hotel in the future

6/10

Pleasant

29 May 2019

Jatin

Good location.

We stayed in a few hotels in Hanoi and honestly thought there was better value to be found elsewhere. We were only at the Authentic one night - location excellent, rooms and breakfast very so so. There was also a very expensive cigar bar upstairs. A bit out of character wit( the rest of the hotel.

Partner

8/10

Excellent

01 May 2019

Verified traveler

Cung duoc nhung phong hoi be

Friends_and_family Family

8/10

Excellent

26 Apr 2019

Verified traveler

I liked the location of this hotel. The rooftop restaurant and bar are very appealing; however, I believe that the menu needs to change in order to attract more guests. The menu options are heavy, too westernized and pricy. Prior to booking our stay I read many reviews about the beds being uncomfortably hard. I cannot confirm that. Our bed and bedding was very comfortable. However, I found the room to have a slightly moist/stale smell which was probably caused by the air quality in Hanoi. I found that the curtains were dusty and the corners of the rooms not well swept but other than that, the room was clean and tidy.

Leisure Family_with_children

10/10

Exceptional

15 Apr 2019

RAFAEL

Service prompt and helpful , restaurant served very delicious breakfast.

Friends_and_family Family

8/10

Excellent

02 Jan 2019

Verified traveler

Alex, one of the front desk receptionist was extremely helpful during our stay in Vietnam. He coordinated our travel to Sapa and was in touch

8/10

Excellent

30 Dec 2018

Brad

Great location, comfortable room, nice staff. Other than a mix up with the airport pickup, things were as expected.

6/10

Pleasant

14 Aug 2018

NANHEE

SO SO

SMALL ROOM, SMALL BED

Partner

10/10

Exceptional

03 Jul 2018

Janak

Nice!

Excellent staff! Excellent view from the bar and a good restaurant. A perfect hotel for a no hassle traveler! Only thing I recommend is to change the restaurant timing just in case travelers check in late at night and they might want to order food/beverages .

8/10

Excellent

02 Jul 2018

Stephen

This Hotel is across the road from the Sapa Express bus terminus which was useful for us at the time. It is about two or three blocks back from the Hoan Kiem Lake. Reasonable rates and the staff were helpful (even suggested the cheapest way of extending our stay). Would stay there again if needed to be in that part of Hanoi.

4/10

Poor

04 Jun 2018

Michael

Check the Room in Advance

Great staff and service. The hotel is centrally located in the Old District near a pretty lake. There's a passable restaurant on the top floor with a very small outdoor balcony and the view from there is really pretty. These are the positives. On the downside, there was a terrible double bed that was really just two uneven single beds pushed together. The real deal breaker, though, was the fact that my room REEKED of ammonia. I think they tried to bleach out some mold from the closet or something. Anyway, it was overwhelming. Every time I re-entered the room, it was like walking into a gas chamber. Since the front desk said they had no other rooms and I was exhausted, I just opened every window, turned on all the fans, and tried to keep myself distracted. Needless to say, I spent as little time in the room as possible.

10/10

Exceptional

08 Apr 2018

Gonzalo

Good place

I had the suite and it did not disappoint. Everything was exceptionally detailed

10/10

Exceptional

22 Mar 2018

Verified traveler

Very nice hotel close to the lake

Hitel was great. Staff was very attentive and experienced. I booked an over night boat tour with the front deak and they made it a delightful experience. Room was clean and well equipt. My room was vwry qyiet, but itgers in my party complaned if noise from the street. The breakfast was delicous and varied. Will stay agin on my next trip.

8/10

Excellent

21 Mar 2018

DaeHoon

Money for Value

Location, Quietness and Smiling, Services of employees, etc. were great. It had money for value.
We had a room upgrade benefit. Massage was great, but Tip was expensive than I thought.
I appreciate all of employee.

Partner

10/10

Exceptional

13 Mar 2018

Verified traveler

Nice hotel close to shopping/foods

Classy looking room, near shopping, subway and foods..We will definitely stay here when in Hongkong.

8/10

Excellent

17 Sep 2017

Bharat

Is near our market

Good hotel staff is cooperative . Rooms good . Wifi is very slow in room .

10/10

Exceptional

25 Aug 2017

SAWANG

Excelllence

It was very good. All staff are very friendly

10/10

Exceptional

02 Jun 2017

Raymond

Awesome hotel, just outside the noisy old quarter.

Hotel wise, I cant find any faults. Staff were friendly, room condition was great.

What I really like was, it was close to the old quarter, but not too close, as it tends to be too noisy to sleep at night.

No shortage of great and cheap eating places, which was my kryptonite.

There is even a roof top restaurant with a good view of the lake and city. You need to get a beer at least once there and enjoy the night view.

My only complaint was that the gym could be a bit better, but thats just me.

Will be back!

8/10

Excellent

14 May 2017

Verified traveler

perfectly adequate hotel

Good location and friendly staff. The hotel was fine and the price was good. cant complain :-)

6/10

Pleasant

14 Apr 2016

Richard

Hardest bed in Hanoi

The hotel had fantastic service. It was also in a great location walking distance to many places. The room itself was ok my only problem was the bed. It felt as if I was sleeping on a box spring not a mattress. It was rock hard- the only padding was the comforter on top which did not add much comfort. The rest of my stay was nice but I only spend time in my room for sleeping and since the bed was not comfortable it ruined my stay.

8/10

Excellent

21 Mar 2015

Derrick

Reasonable hotel in a good location.

Used this hotel for an overnight stop before and after a boat trip to Halong Bay. The hotel was ideal as it was an easy walk (ignoring the death defying process of crossing the roads in Hanoi) to the shops and restaurants overlooking a scenic lake. Great atmosphere at night. Hotel staff were friendly and helpful.

10/10

Exceptional

27 Jan 2015

Verified traveler

Good price value

For the price, this is hotel was perfect. You can not compare it with say the Melia or Sofitel, but the room was clean, shower had plenty of hot water, breakfast (included) was quite good and had good variety of foods, and free Wifi worked. I stayed in a \"Deluxe City View\" which is a few bucks more and I think a bit more spacious. The hotel location is great.
I have seen/stayed at two other hotels in the same price range and the Authentic was the better one.

10/10

Exceptional

22 May 2025

siu keung

Everything is good . Service is very good. Breakfast overall is good. If provide the peanut butter that should be great.

Business

10/10

Exceptional

03 Mar 2025

??

観光地からのアクセスがとても良く、コスパも良かった。フライトまで荷物も預かってくれて助かった。フロントの男性やサンディの対応もすごく良く、また利用したい。

Leisure Self

10/10

Exceptional

22 Feb 2025

TETSUZO

大変親切に対応して頂きました。

Sandy さんにたいへんよくして頂きました。

Friends_and_family Family

10/10

Exceptional

10 Jan 2025

Aleksanteri

Sandy

Manager sandy was very nice

Partner

10/10

Exceptional

02 Nov 2023

Hisanao

コンパクトなホテルですが、清潔ですしスタッフも親切でした。sandyという女性スタッフは、面倒見が良かったです。彼女ではありませんが、レストランの予約をたのんだら、個人的な注文は受けられないと断られたました😓ドアボーイの青年も親切でした。ただ、12階のBARがクローズだったのが、残念でした。😅😊😘

Leisure Family

8/10

Excellent

12 Mar 2020

KARINE

Hôtel très bien placé. Personnel sympathique. Chambre un peu petite.

Friends_and_family Family

10/10

Exceptional

15 Feb 2020

JONG HYUK

주변에 랜드마크와 가깝고 일반시장, 야시장등 볼거리가 많아 위치가 아주 좋습니다. 호텔이 호수에 위치하여 스카이라운지에서 야경이 훌륭합니다.

Business

10/10

Exceptional

13 Feb 2020

Verified traveler

The most pleasant and comfortable hotel

The authentic Hanoi hotel is very nice and it is just in the scene viewing area which has been very convenient for taking a tour around this place.and the servants here has neen very kind of me.i used to ask sewing kit and something else to be delivered and they responded very quickly and kindly.and sure the hotel is clean and allappliances iused are functioning.it has massage and gym center also.the breakfastisalso good.i will come to here next time i visit the city with no doubt.it is worth to be here which is my best recommendation for you when you were here. And the best receptionist i should ask , they are taking their responsibility so seriously.so you could turn to them when you were this place.

Friends_and_family Family

10/10

Exceptional

25 Jan 2020

Verified traveler

Authentic Hotel

Well well well. I had a great stay in Authentic Hanoi Hotel. Customer Service is out standing, Alex is always assist all customers in anytime.
Location is perfect and price is reasonable.
Highly recommend

Partner

8/10

Excellent

21 Jan 2020

Rebecca

Very much appreciated the help and support from Mr. LEDUY THANH and other staffs

Business

8/10

Excellent

02 Jan 2020

Verified traveler

標準以上でした。

ちょっとBATHのカビが気になったが、これは仕方がないだろう。部屋は総じてきれいでした。従業員の対応もよかったです。

Partner

10/10

Exceptional

10 Dec 2019

Verified traveler

Modern hotel in the heart of the old quarter
A very comfortable, clean hotel with excellent, helpful service right bang in the old quarter with lots of places to eat and drink within walking distance. Just two minutes from the lake and the Water Puppet Theatre, it is ideally situated for exploring Hanoi. Staff helpfully booked me a table in a local restaurant and a taxi to take me there and were very responsive to my needs. Highly recommended.

Business

10/10

Exceptional

10 Dec 2019

Verified traveler

Hanoi trip

Authentic Hotel hava a good location, nearby Hoan Kiem Lake and Ngoc son Temple.
The staff is very friendly, welcoming and extremely helpful. They helped arrange transportation, purchase SIM card, recommend places to eat. Overall, we love the service provided by the staff. Will definitely stay here again and will recommend to friends and colleagues.

Business

10/10

Exceptional

04 Dec 2019

Verified traveler

Fantastic stay with great location view

The stay was pleasant and the staff were absolutely gorgeous - very friendly and helpful. The only beside was the fact that renovations were happening next door which the noise filtered through. Nothing they could do about it.

Self

10/10

Exceptional

03 Dec 2019

Verified traveler

Authentic stay

Wonderful stay with essence welcoming.
Location is perfect, right next to Hoan Kiem lake and Water puppet theatre. Staff is fabulous, assist you anytime ans anything you want.
Breakfast is goos and rooftop restaurant is outstanding viw

Self

10/10

Exceptional

02 Nov 2019

Alex

Hanoi trip

Wonderful stay

Partner

10/10

Exceptional

02 Nov 2019

Alex

AuthenticHanoi Hotel

This is 2nd times staying in this hotel, they provided me a excellent service which welcome me at airport and transported me to the Hotel, everything here keep tidy and clean. It is really comfort with their friendly service and assistance and location is very convenience for everyone.

10/10

Exceptional

15 Oct 2019

Alex

Authentic

Our stay is very excellent . Location is really convenient, right next to Hoan Kiem lake and convenient shop, bank and sightseeing.

Staff is so friendly and helpful, breakfast is good .
Highly recommend

Family

8/10

Excellent

13 Oct 2019

Masaji

The hotel location is near to Hoamkiem Lake in a few mini by foot and convenient for access to every tour spots and shopping areas. I stayed at a room in 6th Fl and got a good sleep without borthering from bustling and noisy streets. Front receptionists are very friendly and fluent in English and comply with my request always with smile. The breakfast in buffet are decent worthy for the price. If I list up some claims, the room had no bath tub and with only shower, no laundry room that was completely different from my reservation and picture in the web site. The manage recognize it and express apology. So I could totally accept it and enjoyed my stay.

Family

8/10

Excellent

06 Oct 2019

Régis

L’hôtel est très bien placé d’accès facile le personnel est charmant. Les chambres correctes, assez spacieuses mais la salle de bain demanderai à être rénovée. Le petit déjeuner pour les occidentaux n’est pas très varié.

Leisure Partner

10/10

Exceptional

03 Sep 2019

sung lyoung

좋아요 ㅋㅋ

위치나 서비스 모두 좋네요

10/10

Exceptional

30 Aug 2019

sung lyoung

좋아요 아주 ㅋ

서비스 시설 4성급 다웠습니다 좋네요

10/10

Exceptional

26 Aug 2019

Alexis

Excellent rapport qualité-prix

Super hôtel à Hanoi, dans un quartier animé ; personnel serviable et sympathique, chambre de qualité, excellent rapport qualité-prix. A faire !

Partner

8/10

Excellent

15 Aug 2019

Verified traveler

施設は清潔。フロントでも何か尋ねると親切に対応してくれたので助かった。

Leisure Self

10/10

Exceptional

09 May 2019

Verified traveler

便利で快適です。

清掃も行き届いており、朝食も毎日少しずつ変わるなど満足な滞在でした。徒歩圏内にマーケットやホアンキエム湖があり観光にも便利です。

Family

10/10

Exceptional

06 May 2019

RYOTA

コスパ◎です。家族も安心して泊まれます。

徒歩圏内にお店も多いし、大抵のバスツアーのピックアップ対象ホテルになっています。フロントの対応も、途中ナイフまで貸してくださるなどとても融通が利きます。また利用したいホテルです。

Family

10/10

Exceptional

23 Apr 2019

Verified traveler

ホアンキエム湖にも旧市街にも近いが、少し落ち着いているロケーションが素晴らしい。部屋も清潔でセンスがいいです。

Business_and_leisure Friends

8/10

Excellent

15 Apr 2019

Pairat

โรงแรมไกล้แหล่งชอปปิ้งและเที่ยว

สะดวกดีอาหารเช้าใช้ได้ แต่น้อยไปนิด สะดวกทั่งกินเที่ยวในเมือง เสียอย่างเด้ยวห้องพักไม่มีวิวระเบียงรุ้สึกอึดอัดและเตียงนอนเละมากปวดหลัง

Friends

10/10

Exceptional

10 Apr 2019

misun

이용 후기

아침 조식은 종류는 다양하지 않치만
다 맛있음
그중에도 쌀국수와 오물렛은 주문하면
바로바로 조리해서 주시고
쌀국수가 정말 맛있어요
주변 관광지가 다 걸어다녀도 좋을만큼 가까워요
다음번에 온다면 재방문 함 ㅎ

Friends

8/10

Excellent

09 Apr 2019

Verified traveler

Ein gutes Hotel.Mitten im Old Quarter.See in 3 minuten .Mitten im Leben.Mein Zimmer war klein mit kleinem Fenster.Bei der Bauweise aber Typisch.Aufzug in alle Etagen.Alles funktioniert wie es soll.Auf dem Dach ein toller Ausblick mit Restaurant.Dort habe ich aber nur mal geguckt.Frühstück ok.Sehr aufmerksames und freundliches Personal.100% Empfehlung!

Friends_and_family Self

6/10

Pleasant

30 Mar 2019

승호

하노이 구시가 호텔은 거의 유사함

하노이 구 시가에 있는 대부분 호텔이 그러하듯 주위가 어수선하고 복잡한것 제외하고는 지불한 숙박비만큼의 가치가 있는 호텔임 수건이 좀 오래된것이 거슬렸고 방음이 안됐으나 종업원들은 비교적 친절했고 아칙식사는 먹을만큼 정도임

Partner

6/10

Pleasant

18 Mar 2019

Verified traveler

まあまあ

夕方の海がゴミで汚れて、濁っていたのが残念。
朝食のピーク時間帯は、込み合っていて席が無くて残念。
歩いて10分ほどにあるシーフード料理店は美味しい。
プールと部屋はきれい。

Friends

6/10

Pleasant

01 Jan 2019

선영

좋은 서비스와 위치, 그 외엔 좋지 않았던 기억.

안 좋은 점이 있더라도 피드백이 상당히 빠른 편이라서 다행이었습니다. 개미가 군집을 이뤄서 여기저기 몰려다니길래 말씀드렸더니 바로 제거해주시고 살충제도 금방 뿌려주신 것 같습니다.
이외에도 직원 서비스는 정말 만족스러웠지만 기본적인 부분에서는 일반 호텔들에 비해 조금 부족한 면이 없지않아 있었습니다. 목욕 스파를 즐길 수 있도록 욕조도 있었지만 욕조에 물을 절반도 채우지 못했는데 온수가 바닥나는 점도 그러하고, 조식 퀄리티도 굉장히 좋지 않아 많이 실망했었습니다.

Friends

8/10

Excellent

29 Nov 2018

YuHua

Delicious breakfast

Family

6/10

Pleasant

10 Nov 2018

Shih Chiang

臭