Name: Ocean Coral Spring - All Inclusive
Address: Mountain Spring Bay, Trelawny, WI, JM

8/10

Excellent

07 Aug 2026

Charlene

Overall a decent stay. Well .maintained property. Possibly need more staff for cleaning and catering to guests etc, requesting of more towels takes some time, requesting help with baggage from room. Food was good. Pool was nice and entertainment was good when they had it. The music should be on consistently but it kept stopping. Security is tight which is good. Spa staff is great and attentive and strong, requesting light to medium pressure.

Family_with_children

6/10

Pleasant

07 Aug 2026

Malekia L

Unfortunately our room smelled of mold and was really muggy. The pull out bed still had old linen on it and the arm of the couch was actually broken and kept falling off. Food options could have been better as well.

Partner

10/10

Exceptional

07 Aug 2026

Aunjet

My stay at Ocean Coral Spring Resort was fantastic, but what truly made the experience exceptional was Marcine at the front desk.

From the moment we arrived, Marcine welcomed us with genuine warmth, a beautiful smile, and an incredibly professional attitude. She made us feel like valued guests from the very first interaction. Her patience, kindness, and attention to detail were outstanding, and she handled every request with confidence and efficiency.

What impressed me most was how effortlessly she went above and beyond to ensure our stay was perfect. No question was too small, no request was too much trouble, and she always took the time to make sure we were comfortable and happy. Her positive energy, exceptional communication, and willingness to help turned an already great vacation into an unforgettable one.

It is rare to come across someone who is so passionate about delivering world-class customer service. Marcine is the perfect example of what hospitality should be. She is a tremendous asset to Ocean Coral Spring Resort, and her dedication deserves to be recognized. Employees like Marcine are the reason guests return and recommend the resort to others.

Thank you, Marcine, for your outstanding hospitality and for making our vacation so memorable. You exceeded every expectation, and your kindness left a lasting impression on us. We cannot wait to return, and we sincerely hope to see you again on our next visit. Ocean Coral Spring Resort is fortunate to have someone of

Partner

8/10

Excellent

06 Aug 2026

Kristine Lee

Loved lazy river

8/10

Excellent

06 Aug 2026

Brianna

Amazing and clean resort! Helpful staff! The only reason I gave 4 stars was bc the food was alright. Wasn’t amazing and wasn’t terrible. Enjoy my time there, will def return and recommend.

8/10

Excellent

05 Aug 2026

Shawn

Great place to stay, rooms are very nice. Staff mostly very accommodating

Some staff responses were slow. Got held at the omelette station by the cook chatting up a young lady and leaving to get a pen and paper to get her number. Wish him the best of luck but I had to catch a flight and didn’t have the time for his personal love life.

10/10

Exceptional

05 Aug 2026

Marcia

Everything was amazing, staff was amazing

6/10

Pleasant

04 Aug 2026

GRACE

This is a beautiful resort, The staff is very friendly and accommodating. There are plenty of activities for all ages. Getting the management to change our room to a two bed seemed to be a challenge. Securing excursions was also a challenge.

6/10

Pleasant

04 Aug 2026

Nickeisha

I liked that the property was spacious and had a big pool area, a lazy river and slides for the kids to enjoy. The jerk hut was delicious. However, the property needs updating. The bathrooms seemed older than they should be. Elevators are very small. While the staff were friendly, they were slow. They seem to need more staff to provide better service. Getting basic items like more towels and wash cloths brought to your room was a challenge. The food was not great except for the jerk hut and habachi.

10/10

Exceptional

04 Aug 2026

Ziggy

Great stay

8/10

Excellent

04 Aug 2026

NIKKI

This is an excellent resort with plenty of food and plenty of things to do. The only reason I gave it a four is the air conditioner dosent really get the room cold, it’s cool with a gentle breeze from the fan. A few small repairs are needed but nothing major. The staff was very nice and welcoming. Lots of entertainment and the spa is a 10/10! Book the swim suite if you like to swim at night.

10/10

Exceptional

04 Aug 2026

Sharon

The resort is a beautiful place to stay, everything was great with the exception of staff hounding you to join a welcome breakfast which turned out to be a bait to get you to listen and purchase a timeshare/vacation club package. These people would not take no for an answer. We finally went and was held for 6.5 hours of listening to a presentation to get us to purchase a package. What we discovered after receiving a digital contract in an email, and what we were actually told in the actual presentation was not the same on the digital contract we were prompted to sign. I would have enjoyed my stay more if it was hassle-free of sales pitches.

10/10

Exceptional

04 Aug 2026

Nicole

The place was beautiful. Just stay clear of the people trying to sell you their time share. They were annoying.

8/10

Excellent

04 Aug 2026

norma

The room was clean. However, the wash rags and hand towels were not replaced after they were removed. I loved the pools and the lazy river. There were a lot of restaurants to choose from. The food was extremely tasty and lots of options were available.

Overall, great experience and would definitely visit again.

10/10

Exceptional

04 Aug 2026

Pete

Clare, it was the most amazing hotel I have ever been to. The food was so good. The beach was excellent. The room was so good. I would say this was a five star hotel.

10/10

Exceptional

03 Aug 2026

Aaron

I vacationed at the resort with my Wife and 2 young kids for a week (late July 2026 to early August 2026), overall it was an awesome place for a family vacation in Jamaica.

The restaurants were very good, the room was spacious and clean, and the resort was beautiful. The staff were very gracious overall, and we were welcomed from start to end of trip. Jamaica is a beautiful place.

I will likely go back again.

Only thing is the swimming area at the beach is a bit shallow but otherwise a great resort. I'd recommend Ocean Coral Spring hotel highly for a family vacation in Trelawny, Jamaica.

10/10

Exceptional

03 Aug 2026

Eric

Pier 12 is an excellent option for all three meals, breakfast, lunch and dinner. The food is amazing is just as good as the view.

Partner

10/10

Exceptional

03 Aug 2026

katrina Janell

The room was clean but the shower stall and bathroom needed more attention. Overall the resort is beautiful and me and my family had a wonderful time

10/10

Exceptional

03 Aug 2026

Tania

We had a fantastic family vacation and would highly recommend Ocean Coral Springs! There was something for everyone. From the nightly entertainment and shows, to the bowling alley and sports bar, to the shops and ice cream pop up on the boulevard - the nights were full of fun! And during the day, the entertainment staff were top notch! Thunder, Sabrina, Cyril, Britnie and Mike were so welcoming and friendly. Their genuine enthusiasm made us feel like we were right at home. Never a dull moment, the entertainment staff and overall service staff like the bartenders and food servers were friendly and attentive. Would stay here again!

10/10

Exceptional

03 Aug 2026

Hudson

Great people and great views and even better food!!!

2/10

Poor

03 Aug 2026

Kishram

Unfortunately, our stay at Ocean Coral Spring was one of the most disappointing resort experiences our group has ever had. We traveled with a party of 40 to celebrate a 50th birthday and expected a relaxing, enjoyable vacation. Instead, we encountered poor customer service, inconsistent communication, long wait times, food constantly running out, and an overall lack of concern for guests.

This trip had the potential to be an unforgettable 50th birthday celebration, but unfortunately it became memorable for all the wrong reasons. The recurring issues across nearly every department—including poor communication, inconsistent policies, slow service, inadequate food replenishment, and employees who often appeared inconvenienced by guests—made what should have been a relaxing vacation exhausting and frustrating.

The few employees who genuinely cared about guest satisfaction—especially Kimone, the staff at Mike's Coffee, and the lobby pianist—deserve recognition because they consistently demonstrated the level of hospitality we expected throughout the resort.

Sadly, their outstanding service was overshadowed by the numerous negative experiences we encountered across the property. We hope management takes these concerns seriously and uses them as an opportunity to improve the guest experience for future visitors.

2/10

Poor

03 Aug 2026

Shanadia

Our experience at this resort was very disappointing from the moment we arrived.

The check-in process took over an hour because everything was done manually on paper rather than through a computerized system. After such a long wait, we finally got to our room on the second floor, and the first thing we noticed was the strong smell of mold and stagnant water. The room also had an unpleasant sewer-like odor.

The room included a pullout bed, and when we opened it, rust literally fell from underneath it. We called housekeeping and the manager immediately. The housekeeper came to look at it and made a comment that if we had checked in before 3:00 p.m., housekeeping would have already made up the pullout bed so we wouldn’t have seen the rust underneath. That response was very concerning because it suggested they were aware of the condition of the bed and simply covered it up rather than fixing the problem.

The room looked nice on the surface, but once you looked closer, it was dirty, musty, and clearly not well maintained. We were eventually moved to another room on the third floor, but unfortunately, the experience did not improve much. We even saw a couple of roaches, which I assume may have been related to the recent hurricane and the moisture issues, but proper cleaning and pest control should still have been a priority.

Throughout our stay, the hotel appeared to be severely understaffed. We constantly had to request bottled water and fresh towels.

10/10

Exceptional

03 Aug 2026

Luisa

We had a fantastic stay and would absolutely recommend this resort. The rooms were spacious, very clean and serviced daily, with water replenished in our room every day. Everything was comfortable and well maintained throughout our stay.

The food was good with lots of options, but our favourite by far was the jerk chicken hut on the beach — definitely a must! Some of the best lunches we had all week.

What really made this vacation stand out was the entertainment team. Sabrina, Thunder, Britnie, Cyril and the entire crew were incredible from the moment we arrived. Water aerobics became part of our daily routine, the dance lessons were so much fun, and there was always something happening around the resort.

More than the activities, it was the people themselves who made the difference. They were genuinely kind, funny and welcoming and always took the time to stop and have a conversation with us. Their positive energy was contagious, and you could tell they truly cared about making sure everyone was enjoying their vacation. By the end of the week, seeing them every day felt more like seeing friends than resort staff.

We laughed a lot, danced a lot and made some great memories. A beautiful resort is important, but it’s the people who can really make a vacation special — and this team absolutely did that for us.

Thank you Sabrina, Thunder, Britnie, Cyril and everyone on the entertainment team for making our trip one we’ll remember! We would definitely come back

10/10

Exceptional

02 Aug 2026

Brandy

Stayed at this property for the first time with my sons and it was amazing. I have no complaints. The food wad good, the property was clean, the staff was nice and welcoming. I can not wait to book our next vacation there again!! There was something for all of them to do, ages ranging from 8 to 19.

10/10

Exceptional

02 Aug 2026

Payrick

GREAT STAY

2/10

Poor

01 Aug 2026

ZHEENO

Our stay was extremely disappointing and did not meet the expectations of the resort or the price paid.

The property itself appeared dated and in need of significant updates. Throughout our stay, we found the staff to be largely unwelcoming, with very few positive customer service interactions.

The dining experience was also disappointing. The hibachi restaurant was the only dinner venue that offered acceptable food; however, we could only reserve one night. The buffet was consistently overcrowded, frequently ran out of food without timely replenishment, and offered very limited fresh vegetable options & it was soooo hot inside.

The most concerning aspect of our experience was the level of customer service. Management was unresponsive and failed to address concerns appropriately. Reaching the front desk or guest services by phone was extremely difficult, and when we were able to make contact, our issues were not handled in a satisfactory manner.

Based on our experience, we cannot recommend this resort. We left feeling disappointed by both the quality of the accommodations and the lack of customer care. We would not choose to stay here again.

8/10

Excellent

01 Aug 2026

Crystal

Overall, the property and staff were good. We had an issue with a very strong odor in our room on day one and the front desk was quick to accommodate another room with a better view. All the staff were very attentive and friendly. The amenities are very nice, our 15yr son loved the lazy river and bowling. Food was good and a nice selection. We all loved Mike’s, the coffee shop! Beach is peaceful, but does have some rocks definitely can navigate past to get to smooth sand though. For those that want to step off resort there are huts behind the water sports shack that has a hotel security guard posted.
Our only dislike was how hard the beds are.
Two staff that made us feel very welcomed and deserving of recognition are Akeem, our server @ La Locanda and the manager Mike.

10/10

Exceptional

01 Aug 2026

Snehal Dahyalal

It’s a beautiful well maintained property with great staff. Food for breakfast, lunch and dinner was excellent. The restaurants were also nice.

8/10

Excellent

31 Jul 2026

Jeremey

The property overall was very clean and taken care of

10/10

Exceptional

31 Jul 2026

Kayon

Large beautiful design and maintained hotel, offer a lot of services to fit the need of the guests. The food was amazing with a wide variety of items for even the pickiest of eats can find some to eat. Property is clean, feels like in truly in paradise.

6/10

Pleasant

31 Jul 2026

Olumide Morohunfolu

Better WiFi networks needed

10/10

Exceptional

31 Jul 2026

Karen Ann Marie

The room was very clean and comfortable. The staff was top notched( front desk-Omar, Brittanie; bar-Kimone, Marisa, Shadale; housekeeping: Orlean), I may not have the correct spelling. I have traveled in Europe, South and Central America and the Caribbean and this staff has been the most amazing group of people that I have encountered.

6/10

Pleasant

31 Jul 2026

Irada

Food was great! Room is quite big, easy access to the pools, aqua park and to the beach. Coffee shop is amazing and spacious. MJ Show was awesome! Bowling is nice addition to the resort.
Our room was never cleaned before 3pm and no fresh towels up to that time either.
But cleaning lady did a great job afterwords. We saw many street cats and dogs on the premises. Unpleasant smell from people smoking even in designated area.
Check in was so slow and many people were complain about long lines.
Staff in general polite and very friendly. Beach is clean but a lot of rocks, shallow water.

8/10

Excellent

31 Jul 2026

Abijah

It was okay. Definitely not worth the price

10/10

Exceptional

31 Jul 2026

Robert

Staff were very helpful

2/10

Poor

30 Jul 2026

Sushma

Very poor service
Rude staff
Incompetence and common sense missing
Not organized for groups
Not able to accommodate family dinners
2-3 hour wait for diner
Disorganized no leadership
Room tenants hit or missing of they give you towel or replenish
Staff only give attention if you give money

10/10

Exceptional

30 Jul 2026

TEONEE L

The staff were very friendly.

2/10

Poor

29 Jul 2026

Alexa

Our stay at Ocean Coral Springs was a nightmare. We arrived at 2:00 PM and waited 1.5 hours in line just to check in. Our room wasn't ready, and we didn't get inside until 5:00 PM. The first room was tiny, loud, and right next to the pool music. Shockingly, the pull-out couch was covered in stains, mold, dirt, and rust. We showed photos to the duty manager, who apologized and promised a new room in one hour. It actually took nearly two hours of us chasing down staff to get it. They moved us to the \"Privilege Area,\" but the next morning we woke up to cockroaches crawling in the room and bathroom. My kids were terrified. A manager called, apologized, and sent fumigators, forcing us out for the day. However, although they fumigated, the room was not cleaned by housekeeping for two days. By 9:00 PM that night, the room still wasn't cleaned, despite assurances from multiple staff members throughout the day. My wife was furious trying to put our toddler to sleep. They had to put us in a temporary room while cleaners finally went in at 9:15 PM.
To make it up to us, a manager texted a confirmation for a 7:00 PM dinner reservation at the Privilege Lounge the next night. When we got dressed up and arrived, they had no record of it. They made us wait in the lobby while they tried and failed to reach a manager. Frustrated, we left. 50 minutes later, they tracked us down at another restaurant, offered a bottle of wine sent to the room, which we refused. We just wanted a nice family vacay.

6/10

Pleasant

29 Jul 2026

Shalian

Staff are very friendly very nice clean place, ambiance marvelous, restaurant staff and the food are excellent especially red snapper and sugar cane. But I also encountered some challenges that threw me off considering the price I pay to stay at that hotel. I had a spa appointment which I had to cancel because there were no towels available for me to take a shower I waited from 340 pm to 617pm before I got some towels I had to walk up to the front desk to get towels and my room was not cleaned until after 340 pm I had to call front desk to have a housekeeper to clean my room her name is Cassandra she did a great job she was running all over the place trying to find me some towels to take a shower but none was available, one of the receptionist was very rude.

10/10

Exceptional

29 Jul 2026

Aaron

Clean room and excellent service 10/10. No complaints

10/10

Exceptional

29 Jul 2026

Yosha

My family and I travel a lot and we all liked this property. It was a walkable size, the activities were fun and family centered, the food options were good (the jerk hut being our favorite) and the I loved the access to the beach right off the resort grounds. I didn’t like that the beach area was heavy with sea weed and rocks in some spots and the transportation takes a long time to get booked. The key as a wristband is great so everyone had their own key and couldn’t lose it. The rooms were a decent size and clean and the showers were great! The staff at the restaurants and bars were engaging and fun! Check in and check out was smooth. We would go back! Nothing in our experience deterred me from returning or recommending this resort for families! See for yourself!

2/10

Poor

28 Jul 2026

Jakia

I wish I was able to choose 0 star, this was by far the worst resort that I have booked from Expedia. Let alone, it took 4 hours to even obtain a room when check in is scheduled for 3pm. Then when we arrived to the room, dirty linens, damaged furniture & rude customer service. The room was eventually replaced after another 2-3 hours. It’s was sad enough that as a guest kindness & patience got me nowhere. I stood at the counter for an HOUR before I was even acknowledged. Guest services, I really don’t even know why they were there… complete inconsiderate & non-compassionate about all of the inconveniences their guests endure as a whole. You can easily tell that this resort is understaffed & their employees are overwhelmed. Refused numerous times to provided management’s email/ contact info. I can count on one hand, about how many employees actually attempted to make my stay worth while. Many of the restaurants were not opened as scheduled & the food was not that pleasant. I love Jamaica but I definitely will not be returning to this resort.

4/10

Poor

28 Jul 2026

gaylia

Room not clean well at all,

6/10

Pleasant

28 Jul 2026

Marche

This property is no longer the status it claims and needs to adjust. It is not that clean, my room had two roaches spotted. The fridges dont have rails so every time you open it everything fall. The doors dont lock and dont have do not disturb signs so house keeping and everybody else knock and enter starting at 9am sharp every morning. The lazy river has maybe 15 floaties and its a line to wait for them. The property needs rennovations.

8/10

Excellent

28 Jul 2026

Aseel

the resort is beautiful with a wide variety of entertainment, pools and restaurants. the staff and service was hit or miss. depending on who you got. some are really nice and other just there.
overall food was good, just felt restrained with the hours of operation. the restaurants had funky schedule.
the resort need some maintenance, you can see the wear and tier in bathrooms, and rooms.
overall the room was clean and appreciated the daily touch up. pool was clean as well.

10/10

Exceptional

27 Jul 2026

Jenny

I love it i can’t wait to come back

8/10

Excellent

27 Jul 2026

Veleika

Clean, bright, spacious and well laid out property. Beautiful design, and family friendly. The check in starting at 3pm is the \"kicker\" for lack of a better word. It certainly wasn't at 3pm. It was 5pm. However, what's unacceptable is the intended lack of communication to those who were left waiting on status of room availability. For someone who stems from working in a five star hotel with several years in hospitality; In addition, to being part of a flight crew and experienced various stays at hotels; Coral Springs may want to review their protocol or lack there of. Especially, when there is whispers of preferential treatment to persons (of certain ethnicity) who checked in later without delay. This treatment was also observed at Martha's Market which quite frankly was the least favorite of all the restaurants. The persons offering time shares upon arrival is pleasant. It's the \" complimentary\" breakfast that is included in your package thats quite interesting. Not to mention,the front desk asking for your home address for an invalid reason? Otherwise, the lazy river, the pleasant staff in the gym and room and beverage attendance made it a enjoyable stay.

10/10

Exceptional

27 Jul 2026

Jacob

Staff was very helpful and clean.

10/10

Exceptional

27 Jul 2026

Melanie

Food was really good! Rooms were cleaned on a daily basis and staff were really friendly! Really enjoyed the experience.

10/10

Exceptional

27 Jul 2026

Nicole

5/5 Stars: An Unforgettable Paradise with World-Class Hospitality!
Our stay at Ocean Coral Springs Resort was extraordinary! The grounds were spotlessly clean, the pools were a blast, and the beach was immaculate. The water was so crystal-clear that watching tropical fish glide through the coral and rocks was pure magic.
What truly made our trip unforgettable was the sensational team:
Courtney (Bellhop): Welcomed us with radiant Jamaican love! When he noticed us still waiting for check-in hours later, he immediately took initiative, secured our room numbers, and brought our luggage up. The absolute best!
Shandapaul (Coffee Shop): Memorized my order after just one visit! Stopping by after the sunrise made every morning brighter thanks to his kind, friendly spirit.
Akiem (Italian Restaurant): So sweet and charismatic we ate there twice just for him! He even surprised us with a custom \"Safe Travels Home\" dessert written in chocolate. Top-notch service!
Jahdel (Route 66): A beautiful soul who went above and beyond. When we couldn't get a Teppanyaki reservation, she secured one for us on the spot and even dropped by during our meal to check on us!
Karol (Pool Bar): Our absolute favorite! He crafted the best drinks with the biggest, most infectious smile. His passion for making people happy is electric.
We cannot wait to return to this paradise!

10/10

Exceptional

27 Jul 2026

Destini

Everything was amazing !!

10/10

Exceptional

27 Jul 2026

Simone

The food options were good. Liked the entertainment and pool was nice size also. Staff were friendly too.

6/10

Pleasant

27 Jul 2026

Yolanda

Check in lines are extremely long and slow. Room type booked online was not honored. Rooms smell of strong mold!

2/10

Poor

26 Jul 2026

Laura Carolina

My 2 year old got food poisoning at this hotel and ended up in the hospital. Horrible staff and food. The amenities are good but I will never be back to this hotel. Overall, I had a horrible experience

6/10

Pleasant

26 Jul 2026

More of Jasmine

My room had hair all over the tub. Outside porch swing broke, the couch has dirt on it. The room didn’t smell clean. Only thing were the bed and sheets were clean. The refrigerator was not cold. My drinks felt room temperature. I called and no one did anything about it.

8/10

Excellent

26 Jul 2026

Stacy -Ann Octavia Taneisha

I like the waterpark.

8/10

Excellent

26 Jul 2026

Raymon

Great resort especially for families.

8/10

Excellent

26 Jul 2026

Janice

Staff was well trained.

4/10

Poor

26 Jul 2026

Joseph

Property beautiful
Some staff attitude sucks

2/10

Poor

26 Jul 2026

Parasottam

Worst all inclusive I have ever been too. Service is not a thing here. Lines are long for everything and we were miserable. Could not waited to leave.

10/10

Exceptional

25 Jul 2026

Beverley

I had an amazing experience. The property was beautiful and the food was amazing.

10/10

Exceptional

25 Jul 2026

Keith

Beautiful stay loved love the food drinks and scenary

10/10

Exceptional

25 Jul 2026

Carline

Great food great service

10/10

Exceptional

25 Jul 2026

Kushan

Very friendly staff nice big pool and kids friendly with good food options.

10/10

Exceptional

25 Jul 2026

Shawna

Beautiful atmosphere. Everything you and your family will need. Definitely returning and highly recommended! Shout out to Britanase, food was excellent probably one of the best all inclusive I have been to, didn’t taste like they were just trying to cater to one set of people, so that was a plus.

10/10

Exceptional

25 Jul 2026

MIGUEL

The perfect hotel. Staff was warm and always with a smile. Special thanks to Andrew from breakfast, Akim at Locanda, Jesecia at the kids pool bar. Overall, the best experience of my life with my family. We'll definitely be back

10/10

Exceptional

25 Jul 2026

Bryshai

Excellent

6/10

Pleasant

25 Jul 2026

Carol

It was a nice resort, the food is an 8/10 and the activities on the resort itself was a 6.5/10. Definitely plan some excursions and eat at all the possible restaurants

8/10

Excellent

25 Jul 2026

clinton

Staff was friendly

8/10

Excellent

24 Jul 2026

KEISHA

The property is beautiful. There was a strange stinky smell in the bathroom the whole time we were there. We brought it to the attention of the front desk. The staff could be friendlier. The restaurants were ok. Sugarcane was the best.

10/10

Exceptional

24 Jul 2026

Wayne

Good food Great stuff everybody is welcoming . It was a wonderful stay. I’m going back soon.

10/10

Exceptional

24 Jul 2026

Sharon

Fabulous and will be here again, Angie at checkin Kadeen who took the luggage and Andre for the awesome show of appreciation. Will be back

8/10

Excellent

24 Jul 2026

Alexa Rose

This was my first time staying in Jamaica and I absolutely loved it! Courtney welcomes you into the hotel and makes you feel at home. He was amazing !
It was clean and everybody is willing to help. There’s a great selection of restaurants to choose from.
The only thing that my husband and I didn’t care for was as soon as you get into the lobby there is someone there scheduling a time to give you a “tour” of the hotel and amenities. During our vacation, we had to meet the following day at 9:30 AM where they called our room at 8 AM to confirm that day. Upon arriving at our scheduled time, we were told that the tour guide was running late and they would come get us at the beach by 10:30 which never happened. We rescheduled for the next day having to leave the beach and come to find out this was a “tour” to promote packages for future stays. I personally didn’t like how pushy the staff was. When your on vacation you don’t want to take time away from your stay to do an hour tour especially when the staff was rude when we declined the tour which is NOT mandatory. Other than that, the hotel is beautiful and I would stay again.

2/10

Poor

24 Jul 2026

Tasheia

3/10

4/10

Poor

23 Jul 2026

Jacqueline

I have bought my granchildren here before and i wasnt overally impressed thenand definetly in this occasion

2/10

Poor

22 Jul 2026

Ruth

Horrible service, no towels and room service left you hungry, no show.

8/10

Excellent

22 Jul 2026

Rosemary

This resort was very beautiful and very family friendly. But if you would prefer a resort for adults only, I don’t recommend it. The beach also had a lot of rocks and seaweed so it wasn’t as enjoyable. Other than that, food was great!

Partner

8/10

Excellent

21 Jul 2026

Samad

Staff are not so friendly. Service could be better. Staff need close supervision to provide better service.

Family

10/10

Exceptional

21 Jul 2026

Mitchell

This was the perfect vacation spot. We haven’t took a vacation for years and this resort didn’t hold back. It was excellent and pleasing for a change to advertise your greatness and actually back it up. I would go back in a heartbeat.

Friends

6/10

Pleasant

21 Jul 2026

Shaniqua

The resort was beautiful, well maintained, and had a great overall aesthetic. However, the food was mediocre, and the drinks often tasted watered down. The staff was very persistent about trying to sell me a membership that included “privilege” amenities, which felt much better than what was offered with a standard stay. While the beach was gorgeous, I highly recommend bringing water shoes because the rocks and seaweed made it difficult to comfortably enjoy the ocean. Most of the staff members were friendly and helpful, although I did encounter a few who were impolite. On a positive note, the entertainment was enjoyable and added to the overall experience.

Family

10/10

Exceptional

21 Jul 2026

Nandi

Staff was very nice and accommodating. Room was clean. The stay overall was great and relaxing.

Self

10/10

Exceptional

21 Jul 2026

Benson Clipton

Staff are so friendly and welcoming

Family

10/10

Exceptional

20 Jul 2026

LaCarla

My only issue was that we weren’t provided wash cloths or a towel to step on when getting out of the shower after our first cleaning service. I called and asked that they be provided but they were never brought to the room.

Friends

10/10

Exceptional

20 Jul 2026

Ena T

I had an amazing vacation in Jamaica! From the moment I arrived, I was welcomed with warm hospitality and beautiful scenery. The beach and pools were breathtaking, the food was delicious, and there were so many fun activities to enjoy. The staff were friendly, attentive, and made sure my stay was comfortable and relaxing. The resort was clean, well-maintained, and offered everything I needed for a memorable getaway. I especially loved the peaceful atmosphere, the entertainment, and the stunning ocean views. Overall, this was an unforgettable trip, and I can’t wait to return next year. I highly recommend this resort to anyone looking for a perfect mix of relaxation, adventure, and genuine island hospitality.

Family_with_children

10/10

Exceptional

20 Jul 2026

Ruth

Amazing would definitely come back

10/10

Exceptional

20 Jul 2026

Laurel

Dontay from the front desk was attentive and kind! All the staff was incredibly helpful and the property was well-maintained! 10/10 experience!! We had a lot of fun!

Family

2/10

Poor

20 Jul 2026

Diana

The resort is not what people make it seem, I had check- in at 3 pm & didn’t get my room until 7:30. The workers are very unprofessional & rude. The second night the water was not working. No sense of urgency. I asked for towels never received them, had to go down to the lobby to ask multiple times. 0/10 DO NOT RECOMMEND

Friends

10/10

Exceptional

20 Jul 2026

Sherona

Amazing enjoyed it and being home makes it even better. Beautiful property

Friends

10/10

Exceptional

20 Jul 2026

Donovan

The stay was wonderful there are a lot of amenities in property for both adults and children. Highly recommended.

8/10

Excellent

20 Jul 2026

Miguel

Muy buen lugar para la familia

Family_with_children

10/10

Exceptional

19 Jul 2026

Millicent

Front desk staff, Dontay, Chevelle, Latoya amazing welcome. They were warm and very thoughtful. Chad at the coconut stand awesome personally. Property was clean well kept and felt safe walking around. Would recommend to any wanting a great stay, good food and welcoming staff.

Family_with_children

8/10

Excellent

19 Jul 2026

Andrea

Overall the experience was good, some staff could be more pleasant. Love how they try to make it up to me after my checkin feedback which shows that they value their guess I strive to make us feel comfortable and seen. 10/10 for my swim up corner room and it was also located to so many things that I enjoyed like the jerk grill and the beach.

Family_with_children

8/10

Excellent

18 Jul 2026

Robert

Check in was a nightmare.. Checkin time is 3 arrived about 5 and room wasnt available till nearly 3 hrs later. Some staff were helpful or at least seemed to be nearer to the time I got a room, but before the front of house didn't seem to care.. Seems booking on Expedia, shifts you to the lowest priority. Shannon in the lobby when we were checking out was very nice an helpful.

Business

8/10

Excellent

18 Jul 2026

Aaron Terrance

I didn’t like i couldn’t get to every restaurant! Overall great experience for kids and grownups. Did great for July 4 amazing band!!!

Family_with_children

10/10

Exceptional

18 Jul 2026

Ludin I

Great place for families!

Family

6/10

Pleasant

18 Jul 2026

Teresa

It was an okay stay. I had a few issues with the room during my stay but they did end up fixing it.

Partner

2/10

Poor

18 Jul 2026

Michell

Don’t come here! I had a terrible time food is horrible

Self

10/10

Exceptional

17 Jul 2026

Jojhany

They was very clean and very helpful

Family_with_children

8/10

Excellent

17 Jul 2026

Thomas

The check in experience was bad. Check in time is 3pm, but the rooms were not available until 5pm. Staff didn’t seem care about the delay. Once you pass the check in, the rest of the experience was great.

Family_with_children

10/10

Exceptional

17 Jul 2026

Dhanraj

It was great,excellent staff and pool was enjoyable