Royalton Blue Waters Autograph All-Inclusive Resor

Jamaica , Montego Bay (and vicinity)
MONTEGO BAY, Highway A1 Mountain Spring Trelawny
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100 reviews shown

6/10

Pleasant

27 Oct 2025

MEDINA

The check in process was way too long. Over an hour. Once I got my room I couldn't get in the room because the key didn't work. I didn't have an iron in my room. I requested one 4 times. I didn't get one until 2 days later. Also, they are not accommodating anyone due to the hurricane. They are charging almost $300 a night to stay additional nights. That's unaffordable. Nobody is extending their stay for pleasure. They can't leave.

8/10

Excellent

26 Oct 2025

FELICIA

The resort was beautiful overall, the staff was pleasant especially the hostess Nadira. She was so helpful and kind from the moment we were waiting to check in until I came down for check out. The only thing that would have made my stay better was the food. The buffet was good but I wish there was more Jamaican food like oxtails and goat. Also, the restaurants required reservations that it seemed only the people in our party that had butler service could reserve. I still don’t understand that part. The food we could order poolside wasn’t the same as what is offered with room service. Overall I would recommend this resort and I would even stay here again. I would just recommend getting the upgraded rooms.

Leisure Friends

6/10

Pleasant

19 Oct 2025

Denise

Convenient, not crowded but very loud at night and entertainment happens right by the rooms

Leisure Family_with_children

6/10

Pleasant

19 Oct 2025

Brenda

Property definitely needs updating. Poor ac, visible water damage, weak balconies, food was just ok, a shower ceiling fell down one one of ny guest. This was my second time at this Property, the quality has declined tremendously

Leisure Family

8/10

Excellent

18 Oct 2025

Monique

Royalton Blue Waters was nice, i went in 2021 for my 50th Bday and advised my cousin to go and we were able to bring 26 other friends and family. Our Butler Leo was amazing and very accommodating with such a large party. The rest of the staff was friendly and that Steakhouse was delicious along with the Hibachi which was very entertaining.

Leisure Family

8/10

Excellent

16 Oct 2025

Melissa

The beach was serene with soft sands and gentle waves, while the pool was clean and inviting, perfect for relaxing under the sun. The room was adequately furnished with a comfortable bed, though it lacked some modern amenities, but it offered a stunning panoramic view of the ocean that made up for it. Towards the end of the trip, we noticed the AC vent in our room was leaking water, creating a small puddle on the floor. Luckily, we were leaving the next day, which saved us any inconvenience. Additionally, our new neighbors were exceptionally loud during the evening, playing music loudly and talking animatedly well into the night, which made restful sleep difficult.

Leisure Partner

10/10

Exceptional

07 Oct 2025

DANIELLE

Leo is the most amazing butler! Always goes above and beyond for his guests!

Friends_and_family Family

10/10

Exceptional

07 Oct 2025

Keri-Ann

My friends and I visited the Royalton for my 40th birthday. The overall experience was amazing. We purchased the diamond club for our stay, which included butler service, access to private beach, access to top shelf drinks, and VIP access to all restaurants. We had three separate butlers, but overall the service was okay. The butler did the best they could to support us, but the service was average. The resort itself was absolute amazing. The grounds were kept beautiful, the pool and the beach was clean. The food at the buffet was the best, I wasn’t to fond of some of the resutursnts food, but on average I would say

10/10

Exceptional

04 Oct 2025

SHIMESE

Clean rooms , great staff & service, beautiful scenary with updated property & amenities

Leisure Family

10/10

Exceptional

30 Sep 2025

litora

A time was had beautiful property

Leisure

10/10

Exceptional

21 Sep 2025

Sandra

Great

Beautiful grounds and hotel. Great holiday.

10/10

Exceptional

12 Sep 2025

vikki

Diamond service is great the Butlers were very nice , room was clean , met all requests

Leisure Friends

8/10

Excellent

09 Sep 2025

Neil

The overall stay was good. We had a lot of fun. The only downside was it took forever to just get an umbrella since our rooms didnt have one. And one night it took 2 hours just to get some extra pillows. Also we went to the steakhouse at 9pm and we were being rushed to order since the restaurant was closing soon. We didnt understand why since they gave us that time for the reservation. Other than that the stay was good. Staff in the dining areas were nice and friendly.

6/10

Pleasant

09 Sep 2025

Darrin

Some of the rooms need a little bit of work done to them. AC was not blowing that well throughout the property.

Leisure Partner

2/10

Poor

06 Sep 2025

SELINA M

I stayed at Royalton Blue Waters Montego Bay, an Autograph Collection All-Inclusive Resort, from August 28 to September 3 in room 3219, and was deeply disappointed. The first room was poorly maintained with broken shelves, only one closet door, and a mouse behind the TV and fridge. After complaining, I was moved to 3301, which was only a slight improvement. Food and beverage shortages were a constant issue during my stay, unacceptable for a resort at this price point.
The management offered a complimentary cabana and spa service for the inconvenience, but the spa was not fully operational—the hot tub was cold due to maintenance. The cabana area was dangerously slippery, causing my guest to fall and injure their ankle and knee. Shockingly, we were asked to pay $65 for simple Tylenol at the resort’s nursing office.
Part of a group of 75 for a birthday celebration, I and many others were appalled by the lack of care, poor upkeep, unreliable amenities, and unsafe conditions. What should have been a special occasion was overshadowed by frustration and disappointment. I would not recommend Royalton Blue Waters Montego Bay, as the experience left us extremely unsatisfied and let down

Leisure Family_with_children

6/10

Pleasant

05 Sep 2025

Michea Lonnell

The property was beautiful. They should have more inclusion for solo travelers.

Leisure Self

4/10

Poor

03 Sep 2025

Monique

I enjoy my staff my butlers I don’t think they get enough credit for they work. But bugs in the room not clean enough my friend had a rodent in her room running out of food like bacon

Leisure Self

10/10

Exceptional

02 Sep 2025

Tylandres

Very quiet staff very friendly

Leisure Partner

4/10

Poor

01 Sep 2025

Debbra

The room AC did not work at all. room was hot. there was roaches crawling around in the room, floor, table & even in the bed we found a roach in the morning we were leaving. floor was dirty wasn’t able to walk around without slippers. we wanted to use the tub and that was dirty. staff was unfriendly acted like they didn’t want to help. super disappointed. steakhouse barely had any steak available. never again.

Leisure Friends

10/10

Exceptional

01 Sep 2025

Vanita

A beautiful property and with an amazing staff. I can’t get over how wonderful the staff the was .

Leisure Family

6/10

Pleasant

31 Aug 2025

Eleanor

The same food was recycled everyday. If you were late for a meal and an item was finished, that would be it for that meal. Nothing is replenished and they force you from the dining room

Leisure Family_with_children

6/10

Pleasant

17 Aug 2025

Karelle

Food options were limited. Access to specialty restaurants is very restricted.

Leisure Family

8/10

Excellent

17 Aug 2025

Violet

Vibe team and performers work really hard

10/10

Exceptional

12 Aug 2025

Herman

Best vacation ever!!!!

Leisure Family

10/10

Exceptional

03 Aug 2025

Lorena Elizabeth

We couldn’t get reservations at zen

Leisure Family

10/10

Exceptional

03 Aug 2025

Sonya

Overall experience was fantastic! The rooms were nice and beds comfortable. All of the staff were SO nice! The food was delicious. We did have a hard time booking Zen and never got to eat there. We had friends that got in and said 2 of 6 tables was empty. (Tables sat 10 each). All and all it was a great place and we would go again.

Leisure Family

4/10

Poor

26 Jul 2025

shabana

Staff is very rude. Beware this property is infested with mosquitoes, you can’t sit outside comfortably. It’s nearly impossible to get dinner reservations.

8/10

Excellent

20 Jul 2025

Sophia

The hotel was very hot. The ac was not as cool as expected. Also, the dining area was not cool due to lack of ac. The elevators are extremely hot and too small for such a big property. The staff is AWESOME. Everyone we encountered was pleasant, helpful and very welcoming.

Leisure Family

10/10

Exceptional

17 Jul 2025

Michelle

We just love this hotel and it was totally worth getting the Butler service. Totally totally worth it. We absolutely loved our Butler. WILLARD and FITZGERALD!! I have never dealt with such an amazing and caring team. Lady at the checkout desk was amazing TISHANA and Wayne the server at the Cabana . This hotel is just the right size. I love it so so much. I would only ask for better air-conditioning in the main Diamond facilities and in the main checkout area but other than that, it’s an amazing hotel with incredible beaches.

Family_with_children

6/10

Pleasant

17 Jul 2025

Talcia

The property needs to be elevated. Staff is amazing
But no ac in lobby or restaurants… rooms ok

10/10

Exceptional

14 Jul 2025

Michelle

Do not even hesitate. This was my absolute favorite hotel! The best of the best of the best. Best beat best staff excellent excellent food. An extra special shout out to Willard The Butler. What an amazing human I wouldn’t be surprised if he runs the whole whole hotel one day into Wayne the server at the cabana what an absolute angel One hard-working human. Sonja, who also worked in the Diamond club area. Those were some amazing sand out and there was our amazing helper in our room. I believe her name is Sonia. Royalton, you have done it right your jerk chicken is by far the best.

6/10

Pleasant

14 Jul 2025

Andrea

The room was clean and everything was working the way it was supposed to. The water drained perfectly in the shower and the sink and the toilet was tucked away in its own enclosed room. I liked the hotel amenities and the entertainment. I did not like the quality of the local food at the restaurant. I also did not like how expensive transportation from the hotel was. The hotel is not located in a busy center, so to get to the nearest town that has shopping, restaurants and a booming nightlife, you have to travel at least 30 minutes by car. In future I would stay in Montego Bay or Ocho Rios

Leisure Family_with_children

4/10

Poor

09 Jul 2025

Lakeisha

We stayed in RM3508 last week and everyday we had to reprogram our room keys as it dropped EVERYDAY. Could you imagine after a long day and waiting on the elevator to only have to return to the lobby.

On night 1, I needed sheets for the pullout bed. Unfortunately, the room phone didn’t have the telephone guide to notify what each button meant (see photo). I pressed 0 and that phone just rang. I then proceeded to press the different buttons and I finally got an answer and made my request.

The room was not 100% clean, we found two pieces of pink candy on the floor and in chair near the working desk upon arrival.

Night 2 in the process of reprogramming our room keys, the front desk agent did something and it cause the room to be check out. So when we powered the tv, we got the message saying checked out room (see attached) Therefore I had to return to the desk again.

Additionally, it was extremely hard to get dinner reservations to the different speciality restaurants! The last evening my family member who traveled with us, were able to get us into the steak house. What I observed was 70% of the inside was empty. The restaurant wasn’t full until after 7:30pm. On the survey I received at dinner, I suggested maybe having two dining to accommodate more guests. (6-8pm and 8-10pm)

Night 4 we waited until 12:30pm to eat at the bar opposite the jerk. No food was offered until 1:15pm. No explanation.

I MUST OFFER KUDDOS TO “SEAN” IN THE BUFFET RESTAURANT! Very hospitable!!

Leisure Family

2/10

Poor

29 Jun 2025

Shamia

The property needs to be updated.

6/10

Pleasant

24 Jun 2025

Teiona Monique

This is my 2nd time there , I had a bad experience at the steak house my server being me out pork when I order chicken , I got upset and walked out . But Lamon saved the day he got me chicken and made me night I love love the staff

10/10

Exceptional

21 Jun 2025

Madelaine

Second time back, love the gym and beach is so clean! Everything was great!

Leisure Partner

10/10

Exceptional

20 Jun 2025

Megan Alayne

Staff

Leisure Family

10/10

Exceptional

16 Jun 2025

Denise

Very nice place

Leisure Partner

6/10

Pleasant

13 Jun 2025

Melika

The food was average wasn’t a lot of great food choices

2/10

Poor

13 Jun 2025

Devon

I had a terrible experience with the reservation department. I booked a stay here June 8-11 for my brothers wedding. During flight check in, I realized my passport had expired a month ago and unable to fly out. I and Expedia called and sent numerous emails before check in, pleading for a refund or a waiver on this expensive stay that I was unable to enjoy. Phones just rang, and emails without reply’s. The lady in reservations was extremely rude, and refused to connect me with management or info to corporate and stating my emails were sent after check in time which was a lie! Very unacceptable and heart breaking. Not only did I miss the wedding, I am out $700. Very disappointing

6/10

Pleasant

13 Jun 2025

Nijeema

Overall nice hotel, despite the day of arrival I requested a double bed in bedroom had to be moved to a new room. Requested birthday decor in room they said they ran out of balloons. I’ve stayed in hotels before and they asked me did I want decorations for my birthday. I wasn’t able to make reservations I asked upon arrival how do we reserve I was told to scan the QR code for reservations and activities. I was not able to call out for room service but was given a different code to dial after complaint.

Leisure Friends

2/10

Poor

12 Jun 2025

Meeta

I have filed a case with expedia. My case # is 13452986. This hotel is garbage. Pls take it off Expedia. I want my money reimbursed for hotel, transfer and my local trips. My hotel room had a huge leak in the ceiling. Water everywhere. We had to change rooms. Barely any hot water to shower with. My transfer from hotel to airport didn't show up on time. I had to take a local taxi. $70. I have proof and receipts to prove my case. It was birthday trip. Completely ruined. No A/C anywhere. My bday was June 10th. We did 4 tours. I want the money reimbursed. I've been to many Caribbean islands. This was the WORST. Absolutely ruined my birthday. I'm so mad. This hotel should NOT be on your website. Waiting for your escalation team to contact me. Thank U.
My cell is 718-938-8468
Email is [email protected]

Leisure Family

10/10

Exceptional

08 Jun 2025

Sylvia

My family and I really enjoyed Royalton blue Waters . We had a Buttler service and Ryan. was the best Butler I’ve ever had. He made our stay so complete he checked in he did above and beyond making sure that my family and I were comfortable and not in need of anything. we receive a daily schedule of what’s going on at the resort every day was something different.

Friends_and_family Family

10/10

Exceptional

07 Jun 2025

Patrick

I loved the Jerk Pit every afternoon and the amount of lounge chairs made it easy for relaxing. I also had wonderful experiences with the staff at the buffet. It was an excellent experience! Ya Mon!

Leisure Self

8/10

Excellent

31 May 2025

LaToya

Ocean Views from Every Room and Steps from the Sand

Leisure Family

10/10

Exceptional

30 May 2025

Jourdan

For

10/10

Exceptional

27 May 2025

chevaughn

Stay was very excellent

Friends_and_family Family

6/10

Pleasant

25 May 2025

Shalane

There are two properties with no clear distinction of the border Adults from blue waters cannot go over Hideaway side but Hideaway guests can come and dine and party on blue waters side. Do not make the mistake on relaxing as an adult on the Hideaway side. This is not communicated at check in. You will find yourself in confrontation with staff.
Beautiful property. Great tasting food. Room is average, 3 star rating.

4/10

Poor

14 May 2025

Tiffany

Breakfast buffet had a roach and my room was not clean at all

Leisure Self

8/10

Excellent

07 May 2025

Torques

Great experience

Leisure Self

10/10

Exceptional

01 May 2025

LIZA

AMAZING

Leisure Friends

6/10

Pleasant

29 Apr 2025

Kateri

We were not impressed with the food and how reservations were made for the restaurants. Staff kept redirecting us back to an app that didn't work and seemed inconvenienced when we asked for help. This was the first of many all inclusive that left me feeling negative about the food in general. There were some really great bartenders and servers and also some really terrible bartenders and servers.
Overall, we really enjoyed the property and our 8 year old really enjoyed all there was to offer. The kid friendly games and nightlife made up for the poor experience(s) above.

Leisure Family

8/10

Excellent

28 Apr 2025

Raymond

A very enjoyable experience, butler service was great and the use of the hospitality room at the end of the stay was perfect. A good selection of food. Staff on the beach were cheerful and helpful especially Shaymar who met our every need whilst on the beach.

Leisure Partner

10/10

Exceptional

25 Apr 2025

Andrew

Very clean, authentic jamaican food, and great property

Leisure Family

10/10

Exceptional

21 Apr 2025

Jignesh

It’s really nice resort. We were three for four nights- service and facilities are excellentz

Leisure Family

10/10

Exceptional

21 Apr 2025

Margo

The buffet was wonderful with welcoming servers, Chef and staff. From the sushi, fresh fruit, ham, Jamaican food, cupcakes, everything was wonderful.

Leisure Family_with_children

10/10

Exceptional

14 Apr 2025

Aprii

Staff very friendly

10/10

Exceptional

07 Apr 2025

oksana

Great hotel.

Family_with_children

6/10

Pleasant

31 Mar 2025

Rajeev

Elevator out of service and room service very slow.

10/10

Exceptional

22 Mar 2025

Glenn Joseph

Rooms were clean and spacious. Food was excellent. Staff was friendly and helpful. Beach was walkable and safe, with security checking on people walking.

Leisure Family

8/10

Excellent

19 Mar 2025

Ryadh Damian

Great food, very understaffed and overworked staff. Not enough food, always ran out of selections very early in the day and night. Nightly entertainment was the worst I’ve seen on a resort, very low budget, terrible sound equipment. Royalton needs to do much better to compete with other resorts, it’s apparent that Management is restricting the food quantity and cheating out on the entertainment.

Leisure Family_with_children

8/10

Excellent

19 Mar 2025

Kayla

Overall I enjoyed my stay at the Royalton. Pros were definitely the food, beach and convenience of the smaller resort. I was very disappointed in the lack of friendliness in the staff. They were moody and quite unhelpful most times. We would call to have towels or water replaced in our room and they would never show up. There were certain areas of the resort that were not well maintained and looked dirty and unkept. Also the walls are very thin and conversations can easily be heard from one room to the next. I would recommend this resort, however you should keep in mind that there are some flaws if you are someone who has higher standards.

Leisure Family

10/10

Exceptional

16 Mar 2025

SHARLENE

we did diamond club and our butlers were fantastic

Leisure Family

2/10

Poor

07 Mar 2025

We would NOT recommend coming to this resort. The first day the water didn’t work and they didn’t have an estimate of when it would be back, so we were left without water for showering, toileting, washing our hands or anything all day! It was awful! The room had a bad “rotten egg” smell and it was clear that the room was dirty. The elevators were extremely slow and there were only two. The resort is advertised as an “all inclusive” resort, but we had difficulty getting reservations for dining and when we did (2/4 nights after asking multiple times), we were forced to get certain dishes and it took over two hours to get our food. The food at the buffet was ok, but the taste was just off and not good. Overall terrible experience with dining and food. The only good thing about this resort is the pool area and staff members. I will never be coming back to Royalton.

Leisure Family

4/10

Poor

07 Mar 2025

Jasmyn

I liked the service provided at the pool and lobby bars. The pool was nice but there were many things that I did not like. There was Difficulty getting into the restaurants within the resort, said we can reserve tables between 8am - 3pm but would not work. Although it’s rated as all inclusive restaurants limit food. First night stay there were plumbing issues, the water was shut off, could not use the sink, flush the toilet, or shower the whole day. The rooms are not updated. Took almost 3 hours to get an excursion where we had only 1 hour participating in the activity rather than getting the full 3 hours, we had to rush, they did not offer compensation or even partial refund. Lack of communication between the resort and customer. Overall, would not go back or recommend.

Leisure Family

10/10

Exceptional

02 Mar 2025

Elijah

Room service is not 24 hours although they promote 24 hours

2/10

Poor

24 Feb 2025

Harleen

Our room had a water leakage from the roof and they did not change our room because the property was overbooked. My daughter slipped because there was water on the floor, and got hurt. The staff did not do anything about it.

Leisure Family_with_children

10/10

Exceptional

22 Feb 2025

Sammara

I love that it was family oriented and it gives the whole family a fun full experience of what an all inclusive resort should be. The rooms were clean and comfortable. It felt like home. Most staff were friendly and helpful. Overall the stay was great.

Leisure Family_with_children

8/10

Excellent

20 Feb 2025

Lisa

Room service menu was limited and you have to wake up early to make a reservation for dinner. The app doesn’t allow you to make more than 1 reservation in a day. The buffet had a great variety of food and the servers were excellent. It was hard to get a towel after 3pm.

Leisure Family_with_children

10/10

Exceptional

11 Feb 2025

Akailah

Staff was very friendly and very nice rooms

Leisure Self

10/10

Exceptional

06 Feb 2025

Vanessa

Awesome stay

Leisure Friends

10/10

Exceptional

05 Feb 2025

Ramala

Safe and beautiful place to enjoy you vacation.

Friends

10/10

Exceptional

04 Feb 2025

TeLeisha

The staff made our day wonderful. We will be back.

10/10

Exceptional

04 Feb 2025

Babyta

Everything is perfect, No complain

8/10

Excellent

02 Feb 2025

Matthew

Was a very nice stay. Food options and drinks could be better though.

Leisure Partner

10/10

Exceptional

31 Jan 2025

Toya

Excellent

Leisure Partner

10/10

Exceptional

28 Jan 2025

Akheim

The hotel is beautiful and the people working there are is the best very friendly and helpful...definitely will return numerous times

Leisure Partner

6/10

Pleasant

28 Jan 2025

William P

We did not want to join the club as no dining for us

10/10

Exceptional

24 Jan 2025

Zaid

A great place to stay

Leisure Family

10/10

Exceptional

23 Jan 2025

Jhenielle

Food

Leisure Family

10/10

Exceptional

22 Jan 2025

Angela

Beautiful and clean property. Pleasant staff. Very good restaurants on site. I had a good stay and would definitely return.

Leisure Friends

10/10

Exceptional

20 Jan 2025

Adel

The resort was great, not huge and exhaust you from walking around to places. I loved the outdoors Chicken Hut grill by the pool area, they served Jerk chicken so delicious. The beach was in front of the property , there was chairs & umbrellas already there. It was clear, clean water, and nice soft sand. The dinning options was ok, but i likd eating at the buffet the most, more options and variety of food than the restaurants, which you have to reserve in advance. The room was nice and clean, however there was a tear& wear that needed updates, like the shower door, shower head, the sink, bathroom door, and the balcony.

Leisure Family

10/10

Exceptional

19 Jan 2025

Geeta

Royalton blue water is my best vacation so far , the staff are welcoming and supportive, I enjoyed my stay at this resort, I would recommend,, thank you Royalton blue water

Leisure Family

10/10

Exceptional

17 Jan 2025

Natasha

Staying at the resort was a pleasant stay. The staff was extremely caring nice over-the-top outstanding customer service. The food was good. The buffet style was delicious. Unfortunately the hibachi restaurant was not available. Everything about our stay was beautiful. The beach was amazing. We only had one con which was the power outage during one of the days. Eventually, the power came back on, but it was completely dark throughout the whole resort otherwise I highly suggest and recommend this resort.

10/10

Exceptional

16 Jan 2025

Shawee

Like Royalty

Awesome time.

Business Family

2/10

Poor

13 Jan 2025

Jason

Property was generally in disrepair and staff not friendly.

Several items missing with respect to food on menu's and food quality was poor.

Leisure Family

4/10

Poor

30 Dec 2024

William

The positive the resort was close to airport maybe 35-40 min. The negative, I picked the place because of the water slides for my son. Staff didn’t not open on time as signs posted of 9a. They finally got around to it a 945-10a and only opened two of the four slides due to no life guard staff. I normally wouldn’t type a review but spend good money for subpar service. When questioned if they planned on opening the other slides they said it was broke. However, it was working perfectly fine the day before when they closed. Food was decent and weather was perfect. Still a good getaway just lesson learned!!

Family

10/10

Exceptional

27 Dec 2024

Tayeisha

The Royalton is outstanding. The customer service is excellent. They make you feel like friends. They go out of their way to please you and to ensure a wonderful stay. Yolanda at the front desk was wonderful. Mr Christie the Manager was excellent. So was the staff the the seafood restaurant. We highly recommend this property.

10/10

Exceptional

20 Dec 2024

Michael Charles

My friend's and I had a great time! The staff and service were excellent! Very friendly and accommodating. I definitely will return.

Leisure Friends

10/10

Exceptional

03 Dec 2024

Gowkarran

EVERYTHING WAS GREAT EXCEPT FOR THE CHECKING IN PROCESS. I RECOMEND WHEN YOU SEE A LONG GUESS LINES BRING ADDITION STAFF TO EXPEDITE THE PROCESS.

8/10

Excellent

03 Dec 2024

Chandrajeet

I like the meat options at the buffet. I would have like more fruit options, fruits is the reason we came to the Caribbean. I think the desert options are good but the pieces were too big , smaller cuts would have been nice, so people can try more than one and avoid wastage .. the beach and pool was amazing. Overall apart from the food our stay was memorable.

10/10

Exceptional

24 Nov 2024

Shing Lok Bryan

Clean and good services

Leisure Partner

6/10

Pleasant

14 Nov 2024

LaShaun

Cheap Alcohol unless you pay for the Diamond Club. For the price I spent to stay at the property I would have never imagined that name brand alcohol would not be included. Also did not know if you book the Blue Waters side you can not go to the Hideaway side. Activities were very limited. Definitely would not return. Prefer the RIU Palace

Leisure Family

8/10

Excellent

08 Nov 2024

KASHIF

The property layout is great. Its not a huge resort so easy to get around. No shuttle required onsite. The staff is kind of friendly but that is expected of Jamaica being on “island time” all year round lol. The steak house is to be avoided. We waited for 1.5 hours for food to arrive and just ended up leaving to go to the buffet. The night entertainment was amazing with lots of dancer performers and acrobats for Sat and Sun night.

Leisure Family

10/10

Exceptional

08 Nov 2024

Jessica

The rooms do need a little maintenance especially the toilet paper holders in both of my rooms were loose. Also maintenance was response time lacked when I had a leak in room 3112 I believe when I stayed another night.

Leisure Self

10/10

Exceptional

03 Nov 2024

Tiffany

Everyone was so kind. Clarissa, Leo, Paul made our trip.

Leisure Family_with_children

2/10

Poor

25 Oct 2024

Belinda

The property is ok. I have never experienced, where a room choice is not a guarantee. I am traveling with children and requested a double bed room, and a king room. I was given 2 king rooms, I was not advised of this until after I paid for my rooms. Then was told, it would be a cancellation fee, of 1 night, if I cancelled, which is $600. The next day, I was told I would be moved to a double for the next 4 days I had booked. This time I was literally lied to, by the front desk clerk. I advised the clerk, that I would move to a nearby resort if I was still unable to get a double room. I was assured that I would be as soon as I paid for the other 4 night. I was told a bellman, would be coming up to move , he never showed. I went back to the front desk, and was told there was never any double rooms available at any time during the day. I spoke to Amy and everyone available to no avail. My daughter was forced to sleep, basically on the floor, because there is also no double sofa bed, it is a single chair, and the cushions flip over to give it more length. Who wouldn’t be upset about paying $200 a night for a child, and then she has to sleep on a cushion, on the floor. Mind you, this resort is not fully booked, but, it seems the diamond club members, and the Marriott convoy customers are the ones they cater to. I would advise everyone to book somewhere else, where simple king or double room, is not a special request, and a double sofa bed, is a loveseat.

Leisure Family

6/10

Pleasant

18 Oct 2024

Julie

The rooms were nice but maintenance is lacking when an issue arises. Our AC stopped working so we got a new room, that AC worked but was leaking. The safes stopped working our last couple days there and could not be repaired.
The pool and outdoor bar staff are great and do their best with what they have to work with but they are constantly understaffed and run out of staple drinks items - seems more like a management issue.
The lobby bar has some of the lovliest people working there who go above and beyond to make your stay great!
The vibe team are a blast and bring the energy everywhere they go, including the kids club; the kids had a good time there (shout out to Moriah!).
The dining options were fine, there was always something good to eat. But compared to other resorts we have been to in Jamaica, the options were fairly limited and the food was average. The dining areas were always understaffed and ran out of basic drink options regularly. There was more than one meal we were not asked for our drink order or received our drink order so we left to go to the lobby or cafe after pur meal.
The cafe was excellent with top notch coffe drinks available all day. The pastries and sandwiches were yummy too.
The pool and outdoor amenities were good, especially if you have kids. We could always get chairs and fresh towels at both the pool and beach areas.
We will come back to Jamaica, but not this resort.

Leisure Family

8/10

Excellent

18 Oct 2024

Sharmalee

It was good would recommend anyone to stay

Leisure Self

10/10

Exceptional

24 Sep 2024

Emily

Everything was very nice, room was beautiful we got the swim up suite. And the grounds were also very nice. The only thing I’d say wasn’t too good was the food, the buffet was great but the dining restaurants were mid. The drinks also could have been better/had better liquors to choose from considering we had the diamond package. Other than that everything was great and we enjoyed our stay

Leisure Partner