Name: Big Tree Old Town Hotel
Address: 27/12-14 Arak Road, Muang District, Chiang Mai, 50200, TH

2/10

Poor

04 Jan 2026

Cristhian

We have never experienced such poor service. No solution was provided regarding the room: we were given a room for 3 people despite having paid for 4 adults. The service was terrible and the overall experience was very disappointing. We do not recommend this property.

8/10

Excellent

11 Dec 2025

seppo

Room 👍
Staff 👍
Noice from traffic👎

Self

10/10

Exceptional

17 Apr 2025

Caitlyn

Such a nice family run hotel, amazing service!!

Leisure

8/10

Excellent

07 Apr 2025

Richard

Big Tree Hotel - Good!

It was a nice quiet stay with I believe moderate to low occupancy during our stay. It was quiet to sleep which is most important and was a short BOLT ride into the old city attractions. Could be walked in under 10 minutes. A good value for the price and I would book a room again...

Partner

10/10

Exceptional

19 Mar 2025

claudio

Will stay here again

Big size rooms,great showers, amazing cleaning services everyday, makes feel better coming at night after exploring the city...

Partner

10/10

Exceptional

28 Feb 2025

David Mitchell

No kitchen, but there is a fridge. Very reasonable price in old town. Don’t let the amazingly tacky lobby fool you. You might be embarrassed at the start when you bring guests, but the rooms are excellent.

Self

10/10

Exceptional

27 Feb 2025

Gregory

Good location, professional staff, very helpful booking tours, getting taxi’s. Room very large, nice balcony. Would recommend and if return to Chiang Mai, will stay here again.

Leisure Family

8/10

Excellent

17 Feb 2025

Agnes

I had a pleasant stay

Leisure Self

10/10

Exceptional

17 Feb 2025

Susan

The room and bathroom were large, clean and very nice. Nice shower with plenty hot water. The exterior and lobby looked run down. Exterior locks nothing like the picture.

Leisure Partner

10/10

Exceptional

31 Jan 2025

Marina

It has good location, it’s a quiet place surrounded by many restaurants and the river!

Leisure Friends

10/10

Exceptional

28 Jan 2025

Shaina

Spacious

Very spacious and within walking distance of many temples and other points of interest. My only complain was that the water never quite got up to temperature so showers were a bit uncomfortable. Otherwise a very pleasant stay.

10/10

Exceptional

09 Jan 2025

Weatherly

They were very accommodating with late check in. Nice big room on the 4th floor. Not much of a view on our side of hotel. Great shower big TV(if you use it). Cool Bar/Coffee shop(M.A.R.S. Cafe) not open on wed. No food in AM prior to 8:30 am that is close. Far enough away from markets to make it quiet. $8 cab ride to get were you want to be.

Leisure Family_with_children

10/10

Exceptional

04 Dec 2024

James

Grat value and location!

Large comfortable rooms. Good location. Held pur baggage while we went on a side trip to Pai!. Printed out our international visa for free for our next countries. I will return here!

Friends_and_family Family

10/10

Exceptional

24 Nov 2024

Martyn

Comfortable Hotel

Really clean and comfortable room and very friendly staff at the desk! The hotel is also close to various dining options and cafes. A good value for money hotel in Chiang Mai which I recommend!

Partner

10/10

Exceptional

22 Nov 2024

Letitzia

They need to have lights on of the hotel from outside as is very dark so is hard to find the place. And the shower walls and floor need to be clean

Leisure Friends

10/10

Exceptional

18 Sep 2024

Freddy

Nice room and the staff is very friendly

Leisure Self

8/10

Excellent

05 Aug 2024

Janie

Enjoyable time

The room is spacious and super clean. The bathroom was great, clean, hot water was not a problem.
I stayed there for almost 2 weeks. So I did enjoyed it.

Self

10/10

Exceptional

16 Jan 2024

Sarah

Great value for money

Big, comfortable rooms.! It’s about a 15mins walk from the center of the “action” in old town. The hotel staff were absolutely amazing! Helped us with taxis, laundry, etc.

Partner

10/10

Exceptional

05 Mar 2020

Verified traveler

This hotel was very spacious with a large bed. The bathroom door was Thai wood. The staff was very friendly and the owner came and spoke to us. She asked if we had any suggestions about breakfast. We said we would like a vegetable so next day we were given a salad. She also said Americans like bananas and next day they offered us bananas. It was a very pleasant stay.

Leisure Partner

10/10

Exceptional

27 Feb 2020

Verified traveler

Luxury hotel at great price (from a North American perspective). Will stay here again. Great breakfast and responsive staff too. Took care of our needs, including getting our laundry done.

Leisure Family

10/10

Exceptional

01 Feb 2020

Marianne

The staffs are really friendly and making sure of my comfort.

I got very impressed when they would go all the way out just to make sure i got my public transport to my destination, even if mean their lunch hour will be interrupted they still try to their very best ... for that im being grateful .. thank you!

Overall, it was a pleasant stay ... I will not think twice but stay in here if i revisit Chiang Mai again.

Leisure Self

10/10

Exceptional

16 Jan 2020

Verified traveler

Great location and excellent staff.
The bathroom was not well lit.

Leisure Self

10/10

Exceptional

05 Jan 2020

William

Great cost, location and stay

Amazing stay with great cost-benefit. Arrived with my family for New Year and the price was just right, the room was spacious and clean, and the breakfast, although not immense as in hotel chains, has everything we needed: eggs, ham, bread, coffee. Very cozy and adequate, in a great location in Old Town. Recommendablee.

Friends_and_family Family

10/10

Exceptional

04 Jan 2020

Cheryl

Liked it all. Convenient to markets. Easy taxi service. Located in old city, a plus in my opinion. Staff was super friendly and helpful. Room size was very nice. Updated, comfortable and clean.

Leisure Family

10/10

Exceptional

09 Dec 2019

Mini

Excellent service by the staff. Good breakfast. The property is modern and clean.

Leisure Self

8/10

Excellent

07 Dec 2019

Verified traveler

Great room with friendly staff

Wifi & room is fabulous. Location is good too. Staff are friendly.

Partner

8/10

Excellent

26 Sep 2019

Megan

FRIENDLY STAFF, COMFORTABLE STAY

The staff were wonderful, very accommodating, friendly and helpful. The breakfast was also very hearty and tasty. The location is on the west side of the old city, a but far from the daily night market and saturday night market but transportation is cheap. It was ideal for us as we rented a car one day and a scooter another day, and the hotel has free parking available. The only negative was due to the fact that there were small renovations being done, which did not affect our stay. The room was a good size, clean, bottled water every day, however it could use some upgrades and fine tuning. Overall, I would stay here again.

Partner

8/10

Excellent

15 Apr 2019

Remi

Good hotel in Chiang Mai

Facilities were in satisfactory condition. Staff was helpful and we enjoyed our stay there. Breakfast variety could be improved.

Partner

8/10

Excellent

15 Apr 2019

Verified traveler

Loved the staff and property. The air conditioning in the room was fantastic. Breakfast was very nice in the morning and glad for all the bottles of water in the room/refrigerator. Only small wish- better mirror and light in the bathroom. Very clean and was grateful the staff could accommodate us for an extra night at the last minute.

Leisure Family

8/10

Excellent

05 Jan 2019

Verified traveler

The hotel was nice, clean and had friendly staff. Conversely, it was a big noisy during the night which made it a bit uncomfortable to sleep in.

10/10

Exceptional

24 Dec 2018

Verified traveler

The staff are so friendly and go out of their way to help you. We were impressed with the delicious breakfast served each morning. This hotel is in the prime location- not too far from the airport and a short walk away from Old City. A truly wonderful stay.

8/10

Excellent

06 Dec 2018

Raphaela

My experience in Big Tree Boutique

The room make up were not so good, the wifi did not worked. The hotel could not ask a taxi for airport for us. But the location was very good and the breakfast was good too.

Partner

10/10

Exceptional

14 Aug 2018

thomas

An excellent hotel for staying I the old city.

The hotel is within a pleasant walk to all parts of the old city. There are very good restaurants and food places close by. The noodle shop next door is actually part of the hotel and although only open until mid afternoon is excellent. The hotel faces the peripheral road around the old city but the traffic noise does not intrude.
The hotel staff were friendly and engaging, tours could be booked through the hotel

10/10

Exceptional

30 Jul 2018

Verified traveler

Nice hotel in the old city

The room was maintained clean.and I was not worried about security.　Breakfast was also good. Bicycle was borrowed for free and I went to Wat Phra That Doi Suthep on the mountain with mountain bike.

8/10

Excellent

24 May 2018

Verified traveler

Good location on the west side of old city, farther away from the night markets and nightlife. Room was ok clean and spacious.

8/10

Excellent

21 May 2018

Verified traveler

Nice hotel, great location for touring old city

The staff was awesome, very helpful and kind. Enjoyed the breakfast too, eggs made to order, you even had the option of getting a piece of bacon. The hotel is getting older, but overall we found it clean and enjoyed our stay.

Partner

8/10

Excellent

21 Apr 2018

Miklos

Nice stuff, good origin to discover the city. The brakefast form doesn't limit what you want, so you can check more meals.

Partner

10/10

Exceptional

05 Mar 2018

Brian

Nice and comfortable

Staff is nice and helpful. The room is clean and comfortable. Our package included breakfast which have different chooses everyday. Bike is available for rent. Feel relax and comfortable when we stayed in here. Price is acceptable. Highly recommended.

8/10

Excellent

28 Feb 2018

Nikki

Good budget hotel.

Good budget hotel. Room overlooking main street with balcony. Breakfast average. Shower pressure not so good. 20min walk to Thai Pai Gate. Staff friendly and helpful.

Partner

8/10

Excellent

21 Feb 2018

Don

Excellent hotel, location and staff

Spent 4 days here, as our base in Chiang Mai. Easy walks to the old town centre, good breakfasts, easy location for pickups for tours, and overall an excellent location and hotel to base a stay.

6/10

Pleasant

06 Feb 2018

Verified traveler

Good location, but bring earplugs!

Nice location in Old City. But a lot of street noise, a lot of street noise. Nice amenities such as slippers and robe. Big room and comfortable firm bed.

Partner

10/10

Exceptional

20 Jan 2018

Verified traveler

Love this place, would recommend to all my friends.

10/10

Exceptional

08 Dec 2017

dania

I only stayed for two nights, but I have to say the staff was amazing and welcoming. Everything was clean and it was nice and quiet. Not toooo close to everything, but walkable. I had a tour early in the morning and didn't have to time to have breakfast, but the staff was so thoughtful and wrapped up the breakfast for me to take with me. They didn't even ask they ran out to give it to me. In my books this was enough to give them 5 stars. Not to mention the bed was super comfy.

10/10

Exceptional

17 Nov 2017

peter

Convenient

Nice small hotel with very helpfull staff.Will stay again when in C/Mia

10/10

Exceptional

05 Nov 2017

JR

Felt like home....

Big Tree Boutique Hotel exceeded my expectations. Kong, Fon, Meenie, Ice and the entire staff and owners made my trip even more special (didnt think that could happen) they welcomed me with open arms and made it feel like home. When tears came to my eyes as I had to leave...should tell you about my stay. I truly thank them and can't wait to see them again...VERY SOON!!!

10/10

Exceptional

20 Feb 2017

Roland

A Real Winner!

Great place.....great people.

Partner

10/10

Exceptional

13 Jan 2017

Reyna

Everything was amazing.

Staff is super friendly and helpful. Loved it! Even stayed an extra night !

8/10

Excellent

12 Jan 2017

Alice

Amazing staff and lovely rooms- very comfortable!

This is a really good hotel with lovely clean, large rooms and amazing staff who go above and beyond to help you out.
Good free buffet breakfast, choice of eggs prepared for you and fresh fruit, cereal etc.
Our room was spacious and nicely decorated with big four poster bed. Only negative is that it's on a main road so it's noisy, but after a long day it wasn't enough to stop us sleeping.

It is in a quiet part of town in terms of night life, but you can find some restaurants and bars within 10 mins walk. There are closer ones but we preferred to walk further for more atmosphere.

Perfect place if you want to avoid the seedier side of town aka the night market...but don't expect to be up late drinking around here.

Family

8/10

Excellent

06 Jan 2017

Verified traveler

Lovely boutique hotel

I stayed there for 6 nights and I highly recommend this hotel! The rooms are as great as they look on the pictures. They are also very secure with electronic cards to get access to the floor in addition to your room. The room was very clean and fresh looking. The staff was great - always happy to help; they can also organize tours for you. The buffet breakfast was delicious and there was a lot to eat (fresh fruits, fresh pastries, dim sums, cereals etc.) plus they can also cook eggs and sausages/bacon for you. There's a lot of traffic on the main street so try to get a room with a view on the back street

10/10

Exceptional

03 Jan 2017

Jeff

Great location and very helpful staff.

Family

8/10

Excellent

26 Dec 2016

Nancy

Super clean rooms, with great wifi .
Very spacious with great bedding and mattresses.
Breakfast was terrific and the front desk and wait staff were awesome on every front.
Would definitely stay here again.

Family

10/10

Exceptional

10 Dec 2016

Genie

Quaint Hotel in Old City Center

We stayed in the Family Room for two nights. The room was spacious & quiet since it was rear facing. The staff was very friendly & helpful. The hotel was within walking distance of several restaurants & sites. We would definitely stay here again!

8/10

Excellent

10 Dec 2016

david

Great atmosphere, good location

Very good staff , most helpful and informed. Take a room with a view of the fountains

Partner

10/10

Exceptional

07 Dec 2016

Vivienne

Nice hotel at edge of Old Town

Staff were very helpful, especially front desk personnel. Did excellent job with communicating with airport on delayed luggage. Also communicated well between us and our taxi driver when we were delayed in returning from a tour. Breakfast was awesome - great mix of western and local items on the buffet! Used hotel reference for a taxi driver who was superb! He took us to a tour site that was 1.5 hours out of town, waited during the 2 hour tour and brought us back! He suggested a Thai dinner and dance venue, took us there, secured tickets, and came back to pick us up afterwards.

8/10

Excellent

24 Nov 2016

AARON

Small, clean hotel in Old City of Chiang Mai

Really enjoyed my stay a this nice little hotel. Nice big rooms, clean and comfortable. Nice breakfast, walk in to Old Chiang Mai or use the bikes provided by the hotel. One nock is the rooms located on the street side can be a little noisy, I was visiting on a busy weekend to be fair.

8/10

Excellent

02 Sep 2016

Bee

Nice and clean!

Hotel was modern and clean. Nice and helpful staff.

Family

8/10

Excellent

22 Jul 2016

Verified traveler

Nice hotel Nice staff Everything you need for good price

10/10

Exceptional

09 Jul 2016

Richard

Great location close to temples+great local eats!

This is a delightful hotel of the 'boutique' category. Rooms are exactly as shown on the photos -large and practically decorated. Bathrooms are modern and well designed with multi-head shower and extra large shower area. Very comfortable double bed. Good security in this hotel. What especially stands out is the helfulness of the staff.

6/10

Pleasant

02 Jun 2016

mim

Boutique hotel inside city walls

The room was fine and good service. The lobby is outdated and they need more personnel. We arrived at 7pm and the only person on the reception tried to bring our luggage up.

10/10

Exceptional

26 May 2016

Alan

Great small hotel

Great small hotel not far from all that Chiang Mai has to offer. Wonderful breakfast, cooked to order eggs and meat of choice and plenty more to chose from. Room is clean, modern and large. Some road noise can be heard.

10/10

Exceptional

11 Mar 2016

Verified traveler

Central location for markets and sites

Amazing staff who couldn't do enough for us! Great breakfast. Super clean room!

10/10

Exceptional

24 Feb 2016

JH

great hotel in the old city.

Had a great experience at the Big Tree. The staff was friendly and helpful with any issues! Great location and able to easily walk around the old city from the hotel. We walked everywhere we went. Would stay here again.

10/10

Exceptional

10 Feb 2016

Verified traveler

Great stay

We really enjoyed our stay at the Big Tree! We had a room on the upper level with a private balcony. The high ceilings were very nice and the room was very clean and had been remodeled. The hotel staff was extremely friendly and helpful. It was located right on the outskirts of the old town- and is easy to walk anywhere you need to go. Breakfast was good as well.

Partner

8/10

Excellent

26 Jan 2016

Kenneth

Fine boutique hotel in Chiang Mai

4 night stay with girlfriend.....very nice, modern, boutique hotel....the staff couldn't be any nicer....breakfast was very good and there is a restaurant adjacent to the hotel (same owner) for lunch or dinner, if so desired.....Most of the time we took the 10 minute walk into the \"heart of the area\" for the numerous restaurants and bars....Been to Chiang Mai several times and this was my favorite place.....will certainly be there again.

Partner

10/10

Exceptional

21 Jan 2016

Verified traveler

A good stay and nice hotel staff

The hotel offered me a spacious room at top floor with very high ceiling. The room is facing the moat but not much noise due to traffic. I was possible to get good sleep at night.
The hotel staffs are very friendly with beautiful smile. They put effort to provide help or advice whenever I needed. A good stay at the Big Tree.

10/10

Exceptional

15 Jan 2016

Gemma

Wonderful stay - helpful staff, lovely rooms.

The Big Tree Boutique Hotel was perfect. We stayed as a couple for 6 nights in the deluxe room. We requested a non-street facing room, having read reviews about there being some noise from the street. The room & bathroom were clean, comfortable & just as advertised. Air con & WiFi were great. Staff were very helpful, helped us book tours, hail taxis and offered helpful advice. Breakfast was simple but good - fruit, eggs, toast, tea, coffee, juice, & some more local food. We arrived early on our first day & they allowed us to eat breakfast for free even though we could not check in until 2pm. We came from the train station and the staff had emailed us a map to the hotel and directions in Thai to show the taxi driver before arrival. We paid 50baht each from the train station to the hotel in a red taxi.

The hotel is located on the west border of the old city - it is a good location. An ATM, 7/11, massage parlour, coffee shop, bar, are all a few metres away from the hotel. To get to the centre of the old city is about a 15min walk, or you can get a red taxi for 20 baht to anywhere within the old city. To go out of the old city is more expensive, the hotel staff can help hail a taxi for you - they may hint to you if you are being ripped off but you will have to do the bartering with the taxi driver yourself!

It's worth carrying a map of the hotel around with you to show taxis as it is not very well-known, though easy to point out on a map.

Partner

10/10

Exceptional

15 Jan 2016

Dennis

My partner and I stayed for 6 nights at Big Tree and it exceeded all of our expectations. You'd be hard pressed to find better accommodation at this price point. Comfortable bed, decent sized and clean bathroom, spacious room, balcony, friendly and helpful staff, great location. This is a 5 star budget hotel if you get my meaning. I highly recommend to anyone on a budget, it's perfect.

10/10

Exceptional

11 Jan 2016

Tony

A nice stay

Hotel staff were very pleasant and helpful. Location was pretty good as we enjoy walking and we could walk to everything, but some things were a reasonable distance away walking wise.

Partner

8/10

Excellent

27 Dec 2015

Verified traveler

Nice boutique hotel

Nice boutique hotel, staffs were nice , the hotel owner even droped us off to a night market for free. Room was spacious and clean. Breakfast was good, I like the wonton soup very much. There's a nice Thai massage next door only 300 bht per hour , 150bht for red taxi to the airport .

10/10

Exceptional

06 Dec 2015

wendy

Favorite place in Chiang Mai

This hotel has a great location in old town. It is just east of the west \"moat\". You could easily walk from the west side of old town to the east in an hour with plenty to see. Tuk-tuks and taxis (red trucks) were plentiful. It's a little quieter over there too.
Our first 3 nights we stayed at another hotel out by the river, but a little south. I preferred to be at the Big Tree for easy access to everything.

Family

10/10

Exceptional

30 Nov 2015

GUOLIANG

Great, unexpected find in a quiet part of town

We were pleased to find this little gem in Chiangmai, which had just opened 7 months ago according to the boss. Situated on the edge of the old city, it's convenient to get to the main parts and attractions in town either on foot or by public transport. If you choose not to hire a tuk tuk or a song taow, the owners will lend you bicycles for free.

The room was tastefully furnished and kept very clean everyday by the staff. The toilet was really spacious. As it's in a quieter part of town, our sleep was undisturbed by loud music or the din of a city.

Partner

8/10

Excellent

09 Sep 2015

KUENHUA

Cozy small hotel with friendly and helpful staff.

The elevator was out of order during the 3 nights we stayed at the hotel. However, the staff members were friendly and helpful. Breakfast was simple but good.

Partner

8/10

Excellent

20 Aug 2015

Cheryl

Warm & friendly environment!

Very warm & friendly owners & staff, clean, good location, not fancy but more than acceptable, comfortable, great value for the price!

10/10

Exceptional

18 Jul 2015

Frances

Big Tree Boutique Hotel Fanstastic

Great new hotel in good location. English speaking staff very friendly and helpful. Hotel very clean and linen good quality and changed daily. Breakfast cooked to order.
Was a very nice change from the usual breakfasts.Large room, fantastic bathroom.The staff were always there to interpret to the taxi driver and call a taxi for you.

Partner

10/10

Exceptional

18 Jul 2015

David

This hotel deserves to be famous.

The rooms are beautifully designed giving it a wonderfully relaxing feel. I stay in a lot of hotels and it was hard to believe the quality of the rooms at the price. The staff were super friendly making me feel like a good friend and ensuring I was comfortable and enjoying my stay. If you are in Chiangmai I highly recommend you stay at Big Tree and say say hi from David Hart. I miss them already. :)