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Mercer Hotel Downtown, BW Premier Collection

Cambridge - Kitchener-ON · Canada

104 Ontario StreetView location

9.0/10Excellent775 Reviews
Cleanliness9.2/109.2
Service9.2/109.2
Comfort8.8/108.8
Condition8.8/108.8
Location6.0/106.0
Neighborhood9.6/109.6
Amenities8.6/108.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Mercer Hotel Downtown, BW Premier Collection

The Mercer Hotel Downtown, BW Premier Collection is a 14-room boutique inn located in downtown Stratford, Ontario. Second and third floor guest rooms offer modern amenities and classic décor. No elevator however luggage assistance can be provided upon request. The hotel was newly renovated 2020.

On the main floor of the historic building is Mercer Kitchen & Beer Hall, one of Stratford's trendiest restaurants and hotspots. Steps away from shopping, restaurants, attractions, parkland, and event spaces. Onsite parking and complimentary Wi-Fi.

72 hour cancellation policy in effect, cancellation without notice will result in charge for first night stay.

Read more about this hotelShow less

With a stay at Mercer Hotel Downtown, BW Premier Collection, you'll be centrally located in Stratford, within a 5-minute drive of Festival Theatre and Festival Square. This hotel is 0.1 mi (0.1 km) from Stratford Armoury and 0.1 mi (0.2 km) from Stratford Cenotaph.

Stay in one of 14 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have designer toiletries and hair dryers. Conveniences include phones and coffee/tea makers, and housekeeping is provided daily.

Featured amenities include express check-out and luggage storage. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Non-smoking

Check-in and check-out

Check-in from 3:00 PM
Check-in until 10:00 PM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No cribs (infant beds) available No elevators Professional property host/manager Pets allowed Only dogs and cats are allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
    • For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
  • Special Instructions
    The front desk is open daily from noon - 10:00 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
  • Minimal age
    18
  • Optional fees
    • Fee for cooked-to-order breakfast: approximately CAD 9 to 15 per person
    • Uncovered self parking fee: CAD 17.00 per night
    • Pet fee: CAD 50.00 per accommodation, per stay
    • Service animals are exempt from fees
    • Late check-out fee: CAD 29.99 (subject to availability)
    • Rollaway bed fee: CAD 49.99 per stay

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Festival Square 0.1 km / 0.1 mi
Stratford Armoury 0.1 km / 0.1 mi
Stratford Cenotaph 0.2 km / 0.1 mi
Destination Stratford Visitor Welcome Centre 0.2 km / 0.1 mi
The Boathouse Stratford 0.2 km / 0.1 mi
Stratford City Hall 0.2 km / 0.1 mi
Queen Of The Square Cinema 0.2 km / 0.2 mi
R. Thomas Orr Dam 0.3 km / 0.2 mi
Allen's Alley 0.3 km / 0.2 mi
The Little Prince Micro-Cinema 0.3 km / 0.2 mi
Shakespearean Gardens 0.3 km / 0.2 mi
Avon Theatre 0.3 km / 0.2 mi
Market Square 0.4 km / 0.2 mi
Perth County Courthouse 0.4 km / 0.2 mi
Studio Theatre 0.4 km / 0.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 14
  • Number of floors (main building): 3
  • Suites: 14
  • hotel
  • Small pets allowed (under 5 kg)Extra charge
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Wi-fi
Show 5 more facilities & services
  • Air conditioning in public areas
  • Café
  • BarExtra charge
  • Restaurant
  • Non-smoking establishmentExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

RO

Room Only

Accommodation only. Meals are usually not included.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room STANDARDRoom • STANDARD • 1 Bedroom • 28 m²ROO.ST-14
    Room STANDARDPhoto unavailable7 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Mercer Hotel Downtown, BW Premier Collection

    Room STANDARD

    Room photos

    7 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-14

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CITY VIEW TWO QUEEN BEDSDOUBLE • CITY VIEW TWO QUEEN BEDSDBL.2Q-CV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CITY VIEW TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Mercer Hotel Downtown, BW Premier Collection

    DOUBLE CITY VIEW TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CITY VIEW TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKINGDBL.KG-NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Mercer Hotel Downtown, BW Premier Collection

    DOUBLE KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARD • 1 Bedroom • 28 m²ROO.ST-13
    Room STANDARDPhoto unavailable10 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Mercer Hotel Downtown, BW Premier Collection

    Room STANDARD

    Room photos

    10 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-13

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE CITY VIEW TWO QUEEN BEDSQUADRUPLE • CITY VIEW TWO QUEEN BEDSQUA.2Q-CV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    CITY VIEW TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Mercer Hotel Downtown, BW Premier Collection

    QUADRUPLE CITY VIEW TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    CITY VIEW TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2Q-CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 2 BedroomsDBL.KG-1
    DOUBLE KING SIZE BEDPhoto unavailable5 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    2
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Mercer Hotel Downtown, BW Premier Collection

    DOUBLE KING SIZE BED

    Room photos

    5 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    2
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Mercer Hotel Downtown, BW Premier Collection

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE CITY VIEW QUEEN BEDQUADRUPLE • CITY VIEW QUEEN BEDQUA.CV-QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    CITY VIEW QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Mercer Hotel Downtown, BW Premier Collection

    QUADRUPLE CITY VIEW QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    CITY VIEW QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.CV-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE CITY VIEWQUADRUPLE • CITY VIEWQUA.CV-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Mercer Hotel Downtown, BW Premier Collection

    QUADRUPLE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.CV-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKING • 1 BedroomDBL.NM-3
    DOUBLE NON SMOKINGPhoto unavailable4 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Mercer Hotel Downtown, BW Premier Collection

    DOUBLE NON SMOKING

    Room photos

    4 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-3

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Mercer Hotel Downtown, BW Premier Collection

9.0
Excellent
775 Reviews
Cleanliness
9.2 /10
Service
9.2 /10
Comfort
8.8 /10
Condition
8.8 /10
Location
6.0 /10
Neighborhood
9.6 /10
Amenities
8.6 /10
100 reviews shown
10/10
Exceptional
14 Jul 2026
Bryan
Awesome place and great restaurant. Will be back
Partner
10/10
Exceptional
10 Jul 2026
janet
We enjoyed our 1 night stay on the 2nd floor at the Mercer Hotel. The staff was very courteous and helpful, the room was very clean and the king bed was very comfortable. We heard the occasional noise from the room above us and the muted hum of the air conditioning units on the roof but it wasn't a problem for us. The location was very convenient for walking to all the theatres and for shopping. And the Mercer restaurant food is great!
Partner
8/10
Excellent
09 Jul 2026
Terry
Needs a elevator
Partner
10/10
Exceptional
02 Jul 2026
Sarah
The Mercer hotel is located right downtown. The room was surprisingly spacious and very clean. The bed was very comfortable too! The restaurant attached to the hotel has a lovely patio with great food and drinks. I would definitely stay here again!
Friends
10/10
Exceptional
01 Jun 2026
Michael
Great food.
Partner
10/10
Exceptional
31 May 2026
JULIAN
The bed was the most comfortable I ever slept on. A elevator would have been usefull.
Partner
10/10
Exceptional
23 May 2026
Mark
Having the large restaurant right below the rooms would benefit a lot of customers
Partner
10/10
Exceptional
22 May 2026
Katharine
Great location in town, clean modern room, comfy bed, nice bathroom.
Partner
8/10
Excellent
21 May 2026
Gordon
All was good other than the parking. Once we figured out where it was.
Partner
8/10
Excellent
21 May 2026
Sohee
The property is conveniently situated with lots of interesting shops and good restaurants close by. If you're looking for a quiet room, ask for one that faces the river. If not available, ear plugs are suggested.
Partner
10/10
Exceptional
20 May 2026
Phianna
Great location, clean rooms , excellent restaurant downstairs. They have over night parking behind the hotel but you have to pay. There is no elevator to get to your room — only stairs.
Friends
10/10
Exceptional
11 May 2026
Giuseppe
excellent location clean modern and great staff
Self
10/10
Exceptional
09 May 2026
Monique
Modern clean room. Delicious food
10/10
Exceptional
06 May 2026
Adam
The staff at the restaurant and hotel are so kind. Everything we needed was here. We would definitely stay again.
Partner
8/10
Excellent
04 May 2026
Nina
Convenience to downtown and quiet despite being above their restaurant. Would have liked to be able to open the windows more as the room was quite hot but being on the Main Street a bit noisy.
Family
10/10
Exceptional
02 May 2026
Mariko
The room was clean, modern, and exactly what it looks like on the hotel website. Great location near restaurants, lake, and Tom Patterson theatre. Would stay here again.
4/10
Poor
27 Apr 2026
Mariusz
Excessive noise outside and inside property. Only basic channels on TV. Do not book if you’re looking for peaceful and relaxing weekend.
Partner
6/10
Pleasant
19 Apr 2026
Kathleen
Location was lovely, the staff was helpful. Our room 204 was at the high traffic area of the hotel, and was right next to the restaurant exhaust fans which were loud from 7am-midnight. This was the only issue we had with the hotel but would recommend asking for a room on the 3rd floor.
Friends
10/10
Exceptional
11 Apr 2026
Sydney
It was good, no complaints
Friends_and_family Friends
10/10
Exceptional
11 Apr 2026
Nico
.
10/10
Exceptional
10 Apr 2026
Virginia
The location is super and proce us reasonable.
10/10
Exceptional
10 Apr 2026
Jessica
Clean room
10/10
Exceptional
27 Mar 2026
Buster
We had the best stay here 100/100 staff, cleanliness, bed, tub loved it all! Our waitress for our breakfast the morning of march 21st was amazing very knowledgeable of stuff going on in the town, i feel terrible i dont remember her name! But we talked about video games lol! She was very kind. And our check in gal as well very kind 🤗 thank you for our stay!!
Partner
10/10
Exceptional
23 Mar 2026
Helen
Very amiable staff, lovely room with comfortable beds, easy to park in their lot.
Partner
10/10
Exceptional
22 Mar 2026
Shannon
Staff are amazing! Friendly and ready to help. Food at the restaurant was also amazing! Rooms were clean and updated. Be aware no elevator so stairs could be an issue but it wasn’t for us
Partner
10/10
Exceptional
03 Mar 2026
Jennifer
Would definitely recommend! Charming and comfortable room. Nice touches like coffee and honour bar and locally sourced snacks. Bathroom was fully equipped down to qtips and a mini toothpaste. All the extra touches like a welcome note made it a place to return to. Restaurant and happy hour downstairs a plus. Apple Pie Sangria was a stand out.
Self
10/10
Exceptional
19 Feb 2026
Jesse
The room was very clean, had tons of room, and the food at the restaurant downstairs was outstanding!
Partner
10/10
Exceptional
18 Feb 2026
Steven
The room was clean, the staff friendly, and the food in the restaurant was great!
10/10
Exceptional
15 Feb 2026
Julie
Very clean, stylish room. Great service and a wonderful restaurant. The noise from a nearby compressor woke us up too early but other than that it was quiet.
Leisure Friends
10/10
Exceptional
12 Feb 2026
Pat
Room was spotless, cozy bed, quiet room
10/10
Exceptional
03 Feb 2026
Darcy
Great spot! Excellent location, the bar & restaurant on the ground floor is great, room was comfortable, and staff were friendly!
Leisure Partner
10/10
Exceptional
15 Jan 2026
Deborah E.
I enjoyed the room. I had stayed preciously and since then they have renovated and it’s lovely. Nice bathtub clean. But they should put in better toilet paper!!! 1 ply doens’t cut it
Leisure Partner
10/10
Exceptional
06 Jan 2026
Stephen
Great all around.
10/10
Exceptional
06 Jan 2026
Prerana
Big spacious clean rooms.close to train station.
Leisure Partner
10/10
Exceptional
26 Dec 2025
Shizhuo
Good
10/10
Exceptional
26 Dec 2025
Marc
Great place, great experience. Would go back here again.
10/10
Exceptional
13 Dec 2025
Leanne
Staff were friendly, room was really nice and a great location right on the Main Street in pretty Stratford!
Friends_and_family Friends
10/10
Exceptional
10 Dec 2025
Hilary
N/A
Leisure Partner
10/10
Exceptional
10 Dec 2025
Matt
Excellent customer service !!!
Business Self
10/10
Exceptional
29 Nov 2025
Lyn
The room was beautiful, the food was fantastic and the staff were very friendly and helpful. Can’t wait to go back!
Leisure Friends
10/10
Exceptional
13 Nov 2025
Catherine
Friendly staff. Great room and location.
Leisure Family
8/10
Excellent
04 Nov 2025
Douglas
Dinner was very good.
8/10
Excellent
04 Nov 2025
Cheryl
Very clean. Staff extremely helpful. Restaurant was so so good.
Leisure Friends
10/10
Exceptional
28 Oct 2025
Laurie
The room was great - we had a nice view of the river. Location was excellent - close to restaurants, Avon theatre, shops. Staff provided a great dinner recommendation our first night, and the wings we had in their restaurant as a late night snack the second night were amazing. Will definitely go back. Note: if you have mobility issues this isn’t the place for you: lots of stairs, no elevator.
Leisure Partner
10/10
Exceptional
20 Oct 2025
David
Very comfortable option on the main drag. Great resto/bar main floor. 5 min walk to Avon or Patterson, 20 mins to Festival.
10/10
Exceptional
14 Oct 2025
sheldon
Clean room.
Great shower but very slippery...no grip or mat so be VERY CAREFUL!!!!!
Friends_and_family Family
4/10
Poor
13 Oct 2025
Tyler
So the staff are really good at this hotel but a number of issues came up. No door on the Bathroom other than the toilet and shower. Light controls on the outside of the area with the bathroom and shower. First room we were put in had the exhaust fans from the Resturant downs stairs going and sounded like a jet going when we got back to go to bed. They turned them down but had to wait until 11:30pm for them to be turned off. They allowed us to change rooms for the next night but that should be taken care of. All in all I wouldn’t stay there again.
Leisure Family
8/10
Excellent
12 Oct 2025
Cherie
Hotel and dining was amazing. Staff was very helpful and friendly. Enjoyed our stay very much
Leisure Partner
10/10
Exceptional
29 Sep 2025
Tonghua
Good
10/10
Exceptional
29 Sep 2025
Aaron
Good location
Business Partner
10/10
Exceptional
14 Sep 2025
Christopher
Our stay at Mercer was excellent - great and friendly staff, lovely room, superb affiliated restaurant, and perfect location for a weekend away in Stratford. We will definitely be back!
Leisure Partner
8/10
Excellent
13 Sep 2025
Alastair

Location location location

Fantastic location. Paid for on-site parking but never turned the car on in 5 days.
Partner
8/10
Excellent
06 Sep 2025
Kim
The staff were amazing - very friendly and accommodating.
The restaurant was tasty and had a varied menu.
The room we had was clean room, comfortable King bed, recently renovated bathroom was new and shiny and clean. The room lacked charm and warmth but had all the required amenities. Weird fireplece design in our room.
I would go back but try another room. There was a huge AC or similar machine for the bldg beside that rumbled most of the night.
Leisure Partner
10/10
Exceptional
09 Aug 2025
Janice
Fab stay with our kiddos and pup! Thank you :)
10/10
Exceptional
06 Aug 2025
Elizabeth
Excellent location, friendly staff, clean, updated room! The only thing I didn’t love was having to walk downstairs for ice.
10/10
Exceptional
04 Aug 2025
Cameron

Nice boutique stay

Really nice spot on top of the Mercer restaurant close to all Stratford has to offer. Room was well appointed and very comfortable. Great value, would definitely come back
8/10
Excellent
19 Jul 2025
Gillian
Obviously, not having an elevator is a drawback. The rooms we had were lovely, but the street noises and lights can get distracting. The location is perfect for walking everywhere so I guess it’s the trade off.
Awkward and small staircases for walking with suitcases. Not good for elderly but awesome for able-bodied people. The convenience of having the bar downstairs is nice for a drink, and the room sizes were really good. I would stay again just for the location.
Friends_and_family Family
10/10
Exceptional
14 Jul 2025
margaret
Wonderful staff and cozy, comfy bed.
Leisure Partner
8/10
Excellent
27 Jun 2025
Timothy
Many steps no elevator. Small hotel. Staff was great from hotel staff to breakfast server.
Leisure Partner
10/10
Exceptional
22 Jun 2025
Ma Cecilia Marjorie
I find the hotel clean and the staff are okay.
10/10
Exceptional
14 Jun 2025
Wesley

Mercer Me

Other than 2 flights+ of stairs (use carry on luggage) this was a dream hotel. Nearby amenities and attractions, quiet and modern.
Partner
8/10
Excellent
11 Jun 2025
Maxine
The staff were incredible! From check-in to departure everyone had a smile and seemed to genuinely care. The room itself was lovely. The only suggestion would be that housekeeping need to spend a little more time snd attention when cleaning the room.
Leisure Partner
10/10
Exceptional
25 May 2025
Michele
Beautiful property, great staff. We knew there wasn’t an elevator so worked around that. Recommend!
10/10
Exceptional
19 May 2025
Remi
Really neat boutique hotel with beautiful rooms!
Kind of awkward with the desk in the bar, but otherwise great!
Leisure Partner
8/10
Excellent
23 Apr 2025
Kevin
Had a great stay, friendly staff. Great food. Great atmosphere. Convenient location. Will return.
Business_and_leisure
8/10
Excellent
16 Apr 2025
Tricity
.
Leisure Family
10/10
Exceptional
05 Apr 2025
Fiona
We couldn't get the fireplace in room 305 to work and really wanted that ambience...maybe instructions would be helpful
Leisure
10/10
Exceptional
23 Mar 2025
wenwen
I love the food here! Room is clean and new!
Leisure Family
8/10
Excellent
10 Mar 2025
James
Great downtown location. Very good restaurant and obviously popular. The staff we met were great. Our room was just \"meh\". The decor is sort of industrial. A bit stark. My own preference for hotel decor is a bit warmer and much more luxurious. I want to feel I'm treating myself and this one didn't live up to that.
Leisure Partner
10/10
Exceptional
09 Mar 2025
Miriam
Cute little hotel! Our room was very clean and had everything we needed. Only complaint was the size and location of the TV (small, in the corner of the room), but that’s a very minor issue.

The Mercer restaurant is fantastic! The food and beer were amazing, I would definitely recommend it.

The hotel and restaurant staff were all very friendly and knowledgeable. Overall, we had a nice and relaxing time and would definitely return!
Leisure Partner
6/10
Pleasant
15 Feb 2025
Steven
Was under construction during our stay. Very loud early in the morning.
Leisure Partner
10/10
Exceptional
01 Feb 2025
April
Location central, very accommodating and receptive staff, comfortable and quiet
Leisure Partner
10/10
Exceptional
18 Jan 2025
Wayne
This is second time staying at Mercer Hall. It’s convenient and central to amenities.
Leisure Partner
10/10
Exceptional
01 Jan 2025
Alan
Staff was terrific - friendly and helpful. Our dinner on Monday was excellent - menu was most interesting. The Miso brûlée desert was both unusual and very tasty. Will come back next year!
Leisure Family
10/10
Exceptional
21 Dec 2024
Desiree
Friendly staff and love the rooms, industrial look but cozy atmosphere!
Leisure Partner
10/10
Exceptional
15 Dec 2024
Trevor
We had a great stay at The Mercer. The location as excellent, the staff were very friendly and the food was amazing. Best of all it’s pet friendly so we were able to have our pup with us! Would stay here again!
10/10
Exceptional
14 Dec 2024
Julie
Friendly staff, great location, nice room.
Leisure Partner
6/10
Pleasant
04 Dec 2024
Nicole
Parking was not convenient especially with inclement weather.

When we arrived we were told the room we booked got mixed up and were offered 2 King rooms instead of the Queen room we booked for our weekend away (we did not want to stay apart). Although we were offered complimentary breakfast it was an inconvenient situation.

There are narrow stairs to climb to get to the rooms so the hotel should offer complimentary bell service. Although the rooms looked to be recently renovated the carpet on the stairs leading to the room floors had a funky smell and needs to be replaced.

The location to the Main Street in Stratford is lovely but won’t rebook for the reasons listed above.

Business_and_leisure Friends
10/10
Exceptional
30 Nov 2024
Tara
Unfortunately the only complaint is the snow, and they can’t control that
Leisure Partner
10/10
Exceptional
18 Nov 2024
Julia
Great location right downtown. Easy to walk to everything you need. Just know that access is staircase only.
Leisure Self
10/10
Exceptional
16 Nov 2024
Florian
It was great! And the food is exquisite
8/10
Excellent
15 Nov 2024
jette
a bit unusual for a hotel to have the front door closed at 9pm and you are required to enter through some alley way backdoor after 9pm especially if you are visiting without your car, also limited service due to the fact it is a restaurant front
Leisure Family
8/10
Excellent
10 Nov 2024
Sandra
.
Leisure Partner
10/10
Exceptional
04 Nov 2024
Tyler
Absolutely loved Mercer hall, both the stay and the food/drink. If you are planning a weekend getaway to see a show at the theatre make Mercer Hall your home base.
Partner
10/10
Exceptional
03 Nov 2024
Christine
Location was perfect.
Leisure Friends
10/10
Exceptional
01 Nov 2024
Debra A
We were thrilled that they were able to change the room to a lower level, as my sister's knee is not 100% yet. Very considerate.
Friends_and_family Friends
10/10
Exceptional
10 Oct 2024
NANCY
Very convenient location & extremely welcoming and friendly staff. Loved our stay!!
Leisure Family
8/10
Excellent
06 Oct 2024
Jovina
Great staff. Be prepared for lots of stairs. Comfortable bed and adequate facilities
Leisure Partner
8/10
Excellent
05 Oct 2024
Lorraine
This is a perfect location for a Stratford trip. Walk to Avon and Tom Patterson theatres easily. We were a bit underwhelmed for the price. Shower gel was empty in the shower. No Kleenex in room. Stairs going up to the room were dirty. For $400 a night this bugged me. Food at Mercer is awesome though and reasonably priced.
Leisure
10/10
Exceptional
25 Aug 2024
Eric
The environment and the service was good. We appreciate that the hotel allowed us to bring our cat with us (extra cleaning fee required)
Leisure Pet
10/10
Exceptional
04 Aug 2024
Rahul
Perfect place to stay in Stratford. Spacious and quiet rooms, quick walk to the theatres, and tons of restaurants, bars, and coffee shops on the doorstep.
8/10
Excellent
27 Jul 2024
Susan
Very friendly and helpful staff; very nice restaurant on the ground floor. Room was ok but needed maintenance as some of the baseboard tiles were coming off in the bathroom. Spacious room. Air conditioning makes the room humid, unfortunately. Main flaw is that we were on the third floor and there is no elevator. Staff was kind enough to help get our bags up there, but walking up and down a rather dirty staircase to get to the hotel is not optimal.
Leisure Partner
10/10
Exceptional
21 Jul 2024
David
A hidden gem for those going to the theatre - very friendly staff
Leisure Partner
10/10
Exceptional
10 Jul 2024
Rita
The hotel is located on the main street of Stratford. Even though it's a busy street the hotel room was very quiet. We stayed on the 3rd floor.
The hotel has an excellent restaurant and is walking distance to theaters, shops,bars and restaurants. Parking is also located on the property.
Leisure Friends
4/10
Poor
23 Jun 2024
Aaron
Would look for other options in the future.
Convenient location. Apathetic service. Cheap decor/furnishings, but also expensive in the area.
The bar/restaurant was loud until late which would not make it a good choice for light sleepers.
Leisure Partner
10/10
Exceptional
19 Jun 2024
Elyse
…
10/10
Exceptional
11 Jun 2024
David
Very comfortable and convenient hotel in the heart of Stratford.
Leisure Partner
10/10
Exceptional
08 Jun 2024
Debra

This hotel will be our regular.

The beds were extremely comfortable and the room spotless. Everyone was friendly and we will be going back.
Friends_and_family Family
8/10
Excellent
22 May 2024
Bethany
We stay here every spring to attend a show at the Stratford Festival. Lovely rooms, good food. Friendly staff. Stratford itself is a charming place!
Leisure Partner
10/10
Exceptional
17 May 2024
A
Wonderful staff, quick and easy check in. Very clean and comfortable rooms. Unfortunately no elevator so climb to 3rd floor can be a challenge.
Leisure Partner

Location & surroundings

Mercer Hotel Downtown, BW Premier Collection
104 Ontario Street, Stratford, Canada

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Mercer Hotel Downtown, BW Premier Collection

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