Golden Roof Hotel Ipoh

4/10

Poor

25 Jan 2020

Fong

Overpriced and not clean at all.

Overpriced even it is still consider budget hotel range. Dusty and spiderweb visible everywhere. Front desk check-in slow thou it just us checking in, with unfriendly facial expression. Have been staying a lot of budget hotel much cheaper than this, but never felt as eerie as this.

Partner

2/10

Poor

09 Aug 2019

Ahmad

Highly Disappointed and Disgusted

Our stay at the Golden Roof was terrible. From the start, the check in took a lengthy amount of time even though no one else was waiting to be checked in. When arriving to our first room, there was a huge yellow stain on the bed. Upon complaining for over an hour, the manager finally offered us an upgrade. Unfortunately, the upgrade was actually a downgrade. Wallpaper falling off, dead bugs on the floor, broken window, drainage problems in the bathroom, other people’s hair all over floor and on the bed. I would highly suggest not to book this hotel and waste your money here. The rooms again were terrible, the couches in the lobby even had stains, the hallways smelt like smoke even though it was nonsmoking, and the staff were rude and not willing help correct the issues. Extremely disgusted and disappointed with this establishment!

Partner

8/10

Excellent

23 Jun 2019

Leon

the price is cheap, so the quality is acceptable at this price

Friends_and_family Family

6/10

Pleasant

29 Apr 2019

Mandy

THE ROOM 221- ROOM AND PILLOW IS ABIT DUSTY, ROOM IS TOTALLY DIFFERENT WITH THE PHOTO OF PREMIER QUEEN,HONESTLY HAVE A BIT DISAPPOINTED. THE WALLPAPER WAS TORN . ONLY THE LOBBY LOOK'S GRAND.

Partner

8/10

Excellent

22 Apr 2019

Verified traveler

The customer service was good but the hotel conditions was very poor, there’s a leaking in the washroom and the room wallpaper peeled off.

Friends_and_family Family_with_children

8/10

Excellent

08 Feb 2019

Mui Hoon

Clean room , good water heater and good water pressure. Enjoy the shower after a long hot day outside.

Partner

2/10

Poor

10 Jun 2018

kannmani

Bad experience hotel stay

Because of air con spoil......need to shift room for more than x3. Finally gt a room which was like a hut.....veryx3 small. Receptionist very rude. Toilet very dirty.

6/10

Pleasant

09 Apr 2018

Verified traveler

Needs a lot improvement

toilet and room not cleaned properly ! in fact it is so discomfiting to see remnants of hair, dust and even a bottle of used shampoo in the toilet !

Family

4/10

Poor

24 Dec 2017

e

smelly toilet

pungent smell from toilet not sure from the sewage or toilet bowl seems abit choke.. call for help, customer services only came to flush and say nothing is wrong even though he could smell it also.. ask to change rm yet was full house. he went to take up some air freshener and spray the toilet.. ask him if he could leave the air freshener in the rm so that we can use it if the smell is still there.. he say cant. can only ask from rm service the next morning.. we dare use the toilet or open the toilet door as the smell was too strong and check out early in the am at 6am.. would never go bavk again

6/10

Pleasant

26 Nov 2017

mira

Average

Average. Need to improve better on cleanliness in room.

6/10

Pleasant

30 Oct 2017

Amiirzam

i book for 2 adult and 1 children, they gave me a room that only got 1 bad queen size. ;(

6/10

Pleasant

19 Dec 2016

Philip

Business trip

Low water pressure in the morning, others are just fine.

2/10

Poor

14 Dec 2016

Verified traveler

RIDICULOUS SERVICE! WONT BACK TO THAT HOTEL EVER!!

booked for 2 rooms and check in at 12am.
1st room - air conditioner cant function at all and phone not able to use. called for maintenance to repair and took more than one hour to fix it. even fixed, the air was hot air. cant sleep for whole night!!!
2nd room - air conditioner cant function as well some more leaking water. flush in the toilet cant use!
asked for exchange room, said fully booked and just ignore us!
asked for an explanation from management but all supervisor and manager just ignore us!!!
the service of staff were really rude and bad!
never stay a hotel experience like this.
BAD FACILITIES, DIRTY ENVIRONMENT AND RUDE STAFF SERVICE!!!

6/10

Pleasant

12 Dec 2016

Verified traveler

More focus of cleanliness even though this is 3* hotel.. Hire more workers.. Manager Must always at the counter..

2/10

Poor

11 Dec 2016

Crys

Bad service

Request for a hair dryer since afternoon when check in. Called and asked for few times, no response was given by staffs. Until night went down to counter, they only start looking and told me housekeeper went back. No hair dryer and make us until midnight!!

8/10

Excellent

10 Dec 2016

Cheah

Overall is very good. Tq

Family

8/10

Excellent

06 Dec 2016

Verified traveler

Nice hotel

Good condition n very confortable to stay with family

8/10

Excellent

04 Dec 2016

Verified traveler

Average is good

Good service but worse when iam booking online.never call me back for my status booking

8/10

Excellent

12 Nov 2016

Mohd

WIRELESS PROBLEM

cheap price, nice decoration; worth it to stay. but, wifi problem. always reconnecting.

2/10

Poor

30 Oct 2016

Verified traveler

No star Hotel

Smelly room & bathroom. Cleanness problem on Bathroom & Air-con.

4/10

Poor

06 Oct 2016

Verified traveler

Will not recommend this hotel to others

Generally,the room was nice but the facilities were terrible.
1. stated b4 booking that there will be free Wifi provided but with great disappointment there wasn't any and when we enquired from the reception, they gave excuses with no solutions.
2. there wasn't any table inside the room to place our luggage bags. Need to place on the floor
3. the room that we stayed,the telephone wasn't functioning. When we complained the reception said will send someone over to check but wasn't done even till we checked out.
4. there wasn't a single pack of beverage provided in the room other than the presence of 2 large cups.
5. the TV series didn't have any international Astro,CNN,Sports,Movies etc.The only Channel that anticipated was CCTV which was in mandarin version with no sound and poor reception.
6. the Toilet bowl water system wasn't strong for flushing which need regular checking.

There was no special reservation car parking for occupants. All parkings are along the Hotel roadside but with a night security guard to look after. Had difficulty finding a car park near the hotel at night when we came back from dinner.

8/10

Excellent

03 Oct 2016

Ikhwan

Good price and quiet environment. Good hot shower.

6/10

Pleasant

19 Sep 2016

Verified traveler

Front desk inform that i need to pay deposit which i'm not aware. They have logo of accepting master card, which when k ask if i can pay using debit card, she said no. I ask other option as my daughter not feeling well and no atm nearby. She just said no with hard fullstop.

4/10

Poor

17 Aug 2016

Verified traveler

Room TV channels are limited and reception is bad. Toilet was dirty. Bedsheets were also dirty and can see hairs and sand inside the quilt covers. Wifi reeception was lousy and cannot get a connection the whole night..

6/10

Pleasant

04 Jul 2016

albert

Facilities

Air con not cold at all. Hotel is not near ipoh sentral.

4/10

Poor

19 Jun 2016

TEO

Worse room status

The room was dirty and still can see yellow stains inside the toilet, after complaint changed to other room but just better a bit than before, I stay at this hotel few times already from the hotel beginning until now, I feel that the room status was became worse and worse, I won't visit again if the status still remain.

Family

4/10

Poor

12 Jun 2016

Verified traveler

Below average room

The wifi was bad. Can only connect to it intermittently. The walls of the room were thin and you can hear people walking and talking in the next room. The toilet floor became flooded after every shower.

8/10

Excellent

06 Jun 2016

Verified traveler

Ok. The location is best. Around PUO, not to far from the city itself.

6/10

Pleasant

16 May 2016

Verified traveler

Yes and NO

Tv satellite channels? Not really. Free wifi... Yes... fast wifi... BIG NO

Worth for stay? Yes, if you want a reasonable price.

Any good dinning places nearby. ...NO

Partner

6/10

Pleasant

02 May 2016

CHOW

Bad

Booked 6 room ... Room number 216 the room complain bout the aircond , no one come up n repair . They come up to clean the room but we haven check out left everything Inside the room ... I told them , I complain bout aircond no one come , I haven check out u all come in without permission ... They answer , this room aircond ady cannot be used should change ur room ...means they ady know what's the problem about the room ... 213 toilet door cannot be closed ...

Family

8/10

Excellent

05 Jan 2016

Sey Leong

Suggestion to improve on air ventilation

Apart from the smell suspected to be caused by poor ventilation, everything meets expectation.

Family

6/10

Pleasant

31 Dec 2015

Alvin

Overall is good

Overall is good only problem with smelly bathroom

Family

8/10

Excellent

31 Dec 2015

Zoe

New & Modern Hotel

The Hotel was new&modern style. Actually is quiet clean but i found the cockroach inside the toilet.
I was very dissapointed to the staff service of the reception.The staff is not friendly and wasn't have any basic hotel knowledge.During Check in,the receptionist told me that she don't have any booking number in their system.But i have called up to them before 1 day to comfirmed the room,end up is delay my time only get my room.
Once get the room card, written there is 3 floor but i try to open is can't open,then i ask back to the receptionist and she told me wrong room number she gave to me.OMG, i feel that really not professional,if the room got others guest, i might be scold by the guest.
But i like the security staff, is friendly and polite.He open the door for us everytime and told us where have restaurant to eat.
The room ammenities is less even no shampoo and hair dryer inside the room.but overall is ok.

Family

8/10

Excellent

27 Dec 2015

Mohammad

Excellant

1-Cleanliness room and hotel
2-Quqlity of service.
3-Easy parking

Family

6/10

Pleasant

17 Dec 2015

siti norasyikin

Nice Place

The others was good enough but a bit spoil during registration at reception because only one counter that service for the guestess that que up. And during my turn to registered, the receptionist changing shift and counting the fload money. It was taking more than 15 minutes. Kindly solved this matter. Others are worth it with the price of room.

Partner

10/10

Exceptional

12 Dec 2015

Ahmad Taufiq

Will stay again here!

Great hotel. Staff was friendly. A lot of restaurants nearby. I'll definitely stay again here.

Family

10/10

Exceptional

03 Dec 2015

NORFARHANA

It was really cozy stay and I love it so much...all my tires for long driving gone when I put my head on that nice pillows!!!ha-ha...surely I'll come again...

6/10

Pleasant

11 Nov 2015

Jackson

average

saw a cockroach in the washroom.

8/10

Excellent

03 Nov 2015

Verified traveler

Comfortable

8/10

Excellent

26 Jul 2015

foo

Breakfast improce

The breakfast package need to be improve

Partner

6/10

Pleasant

26 Jul 2015

Verified traveler

fair for a boutique hotel

pleasant stay, just that if the hotel can provide inroom complimentary tea and coffee maker..bsc we need to ask for cups from thr room service downstairs.

Family

6/10

Pleasant

23 Jul 2015

JALAINI

Good

Family

6/10

Pleasant

23 Jul 2015

khalid

comfy and near to all amenities

Partner

8/10

Excellent

25 Jun 2015

Verified traveler

new hotel

Nice and peaceful

8/10

Excellent

24 Jun 2015

Amber

The room is clean and neat, worth for the price. But the location is too far away from town area, not convenient if you're not driving.

Partner

6/10

Pleasant

18 Jun 2015

Cheah

Location

Location good

8/10

Excellent

10 Jun 2015

MAT GHANI ABDULLAH

Reasonanable price for 4 star ficilities

very pleasant and the price very reasonable. slightly away from city center but if you have own transport it be convenient as parking provided though rather limited.

Family

6/10

Pleasant

01 Jun 2015

ikasukmayati

Comfort

Booked for two room.. but there is no connection room.. it's ok.. not big deal for me. Cheap but comfort..easy to find..

Family

8/10

Excellent

24 May 2015

Verified traveler

It is clean and staff is friendly and also security is polite...Wi-Fi is good ..

6/10

Pleasant

05 Apr 2015

Zahrin Ahmad

Great stay

Everything else was perfect except for the entertainment, the tv was out or service and there's no cable tv .. gotta have that..

juz 1 thing, was told there is no longer 10% service charge but was imposed during the initial booking and payment using hotels.com.. would appreciate some response from the management of hotels.com