Name: ZYA Regina Resort and Aqua Park Hurghada
Address: Sheraton Road, 139, Hurghada, 11511, EG

ZYA Regina Resort and Aqua Park Hurghada

Hurghada · Egypt

50 reviews shown

10/10

Exceptional

30 Nov 2025

Mohibah

Best place ever!

Leisure Family

6/10

Pleasant

04 Apr 2025

min

The resort is clean, has beautiful yards and private beach. But I was a little disappointed with my room. We arrived at the resort after midnight, took about 15 minutes to check in, when we finally got to our room and use the bathroom, no toilet paper, wanted to take a shower, no towels. Walk back to the reception and ask for, they said someone will bring them over. But didn’t happen.

Leisure Partner

6/10

Pleasant

11 Feb 2025

Mohammad

Booked because the price was reasonable. Room was big and clean. Cleaning was done without reminder. But bathroom was stinky and molded with broken flush. The food was ok altough repetitive. The location is a big positive at small pier for diving and excursions. The view from the premium room and the beach nice.

Friends_and_family Family

8/10

Excellent

09 Feb 2025

Jayne

We stayed at this hotel for the New Year , accommodation was a chalet , basic but clean . The beach area is well equipped with sun beds and canopies, possibly may be a bit overcrowded in peak times.
daily food options were good with a moderate selection,
The New Years gala was absolutely amazing, the staff were working so hard preparing for the event in the run up setting up the pool area , the array of food was out of this world ,like a banquet for a king. Staff were very friendly and wanted to engage in general chit chat , they also appeared to take pride in their jobs , whether they were gardening, cleaning or waitering, visited the on site spa twice , facilities were ok , however the massages were brilliant both times . Hotel is situated on a busy street with plenty of tourists shops, harbour is a short walk and has plenty of restaurants and a nice view. Overall for what we paid we had a nice relaxing break and would revisit but not at peak time.

Leisure Partner

8/10

Excellent

20 Oct 2024

Kirilo

You get what you pay for

Overall we had a good time. There are things to improve of course but can’t complain for the price we’ve paid. Special thanks to receptionist Kareem for arranging an early check in after a super tiring flight.

Friends_and_family Friends

8/10

Excellent

17 Sep 2024

Clinton

Greta staff and good central location, staff friendly.

Partner

6/10

Pleasant

24 Jul 2024

Hela

A combination of brilliant and terrible in one.

Fantastic location and with a private beach with a great diving club.

Just DON’T GET ALL INCLUSIVE

Leisure Family

6/10

Pleasant

16 Mar 2024

JEAN

Leisure Self

2/10

Poor

14 Feb 2024

Atlanta

Staff need customer service training!

Leisure Family

10/10

Exceptional

27 Dec 2023

Tatiana

Cheating with payment no Respond to problem

After booking, I get a confirmation from hotels.com, where was written about a payment rules, \"Your booking is guaranteed. You will pay the property directly in their local currency\"
Then I came to resection, they said, they will not take any currency except dollars.
I have egiptian bank card, they say, \"we don't need national currency\".
I said, I have no dollars, the answer was : you can go.
I've showed them the reservation, and they said : we don't care about it.
I was trying to get support from hotels.com, but they didn't answer me

Friends_and_family Friends

10/10

Exceptional

21 Dec 2023

Verified traveler

Recommend

Was a relaxing and rejuvenating stay!

Business

10/10

Exceptional

19 Dec 2023

Paul

Highly recommend

Was an amazing stay, the reception staff, the bar staff and beach staff were all amazing and so hospitable. Got an excellent chef too, the food was s o delicious.

Business Self

6/10

Pleasant

16 Dec 2023

Christine

I like to be honest here, there could have been more stars achieved if things would have been put right. I we t with a friend, we booked two chalets each (I am snoring). My friend got an upgrade next to the beach, even I paid for the rooms. If an upgrade, why only one person, we were also long ways apart. After long discussion, I got a room in the same complex. Room looked clean apart from a pubic hair in the shower unit which didn't disappear from that place the whole stay. My bed was only made by stretching the planet over the bed, underneath there was the still messed up bed linen with the sand on it as I felt when going to bed. So there could be some improvement. But these are minor things as I am holiday. The beach was live let, but was messed up by loud music almost none-stop, loud as in a club! If you come to relax, that's no place to stay, if you come for clubbing, you will be happy! I understand that most beaches have music, but it could be at a volume where people still can have conversations with each other. But what really annoyed me was that I was charged for two water bottles from the minibar, where I didn't touch the minibar at all! I also should have received daily two bottles of water of which one day I didn't receive it at all! When I told reception, they were strict I have to pay for these two bottles even I repeat I got told them that I have not used them! Seems like that reception believes staff more than guests! Otherwise I can't fault that place!

Friends_and_family Friends

2/10

Poor

27 Jun 2023

Mohamed

Bad

Leisure Family_with_children

10/10

Exceptional

28 Dec 2022

Sherif

Friendly staff, great service, and an exceptional animation team

Leisure Self

8/10

Excellent

11 Dec 2022

Mustafa

I would say a 3* hotel, unless they upgrade it

The hotel atmosphere and location was vary good. Staffs are friendly
Room weren't as expected and were very down grated. No toiletries, apart from one liquid soap for for body and one for hand wash.
The food was same and vary little choices every day.
All the rooms need to be upgraded. The garden and surroundings was beautiful and the beaches was on the door steps and clean
Overall the location and surroundings was beautiful, but internals needs to be upgraded for customers to returns back.
No Wi-Fi and little connection in reception areas only.

Friends_and_family Friends

8/10

Excellent

12 Aug 2022

Carlos

I think the property is beautiful and clean. My only concern is: no internet in the rooms, only lobby, sharing areas, no a lot of variety of foods. No night club as announced in amenities.

Leisure Friends

4/10

Poor

27 Mar 2022

Ahmed

Reception staff are very rude and totally unhelpfully

Business Friends

10/10

Exceptional

23 Dec 2021

Hisham

Very nice resort great atmosphere helpful friendly staff certainly will come again

Leisure Self

8/10

Excellent

18 Dec 2021

Safaa savvas

Nothing

Business_and_leisure Self

2/10

Poor

13 Aug 2021

Verified traveler

The property was ok yet i have had the worst customer service experience from you guys, please see my ticket #S91491538 and mail me with a resolution

Leisure Friends

4/10

Poor

10 Jun 2021

Verified traveler

The property w

2/10

Poor

22 May 2021

Verified traveler

Nothing

Leisure Family

2/10

Poor

07 Mar 2020

Verified traveler

The rooms not maintained properly pice of metal fall down in the bathroom while we my wife was taking a shower

Leisure Family_with_children

10/10

Exceptional

16 Sep 2019

Ahmed

This property is not just for staying but for having full of joyness and fun

Leisure Friends

2/10

Poor

24 Jul 2018

Verified traveler

Nothing to mention to make this place even acceptable. The frontdesk staff are rude and unprofessional; the housekeeping staff are super rude and irresponsible; the pool and beach watch staff are extremely irresponsible (a kid almost drowned in the kids pool and they wanted to blame the parents); the restaurant and food are not clean nor well prepared; the roooms are smelly and the toilets are not clean (The toilet seat had pee drops on it. When I complained about it, the housekeeping claimed its stained but not dirty. What an excuse!). I had to walk more than 330 ft (100 m) from the reception to the room becuase the hotel doesn't even have a golf cart for the elderly. There are only two billboys who handle all the guests' bags. This place doesn't come any close to a two-star hotel.

10/10

Exceptional

14 Jul 2018

Enas

Nice hotel, close to the beach. Swimming pools and the Aquapark are very enjoyable. Mostly friendly staff. Great food options. Air Conditioned rooms.

8/10

Excellent

26 Nov 2017

Guenter

Just right to relax on the beach

Compaired with hotels nearby the beach is also well maintained, but you will find few stones entering the red sea. That makes it easy to get in and out for swimming in the warm and absolutely clear water.

6/10

Pleasant

24 Mar 2026

Willy

Hormis le parc qui est très bien, tout le reste laisse à désirer. Chambre sombre au confort sommaire et le service est inexistant. Buffet copieux mais peu varié et paps très bon.

Friends

6/10

Pleasant

24 Jan 2026

Norman

Der Pool war viel zu kalt, roomservice t.w. schlampig

Leisure

6/10

Pleasant

19 Jan 2026

jan jan

Very old rooms, because of tiles you hear a needle fall 3 rooms down the hallway. slow wifi which is not everywhere available and logs off directly when you do not use it.
Buffet is standard, desert is excellent!
Very friendly employees

10/10

Exceptional

14 Nov 2025

Leila

Très bon hôtel proche de tout, l’état du nettoyage des chambres laisse à désirer

8/10

Excellent

21 Dec 2024

Paivi

Room in the centre, by the beach

Pleasant stay. I got spacious room with seaview. It is not new any more but the location by the beach is good. Nice and quiet at night.

Self

6/10

Pleasant

15 Nov 2024

Ramune

The pressure in the shower was wxtremely liw and 5 days out of 7 there was cold only water from the shower. Also poor selection of food (same choises every day). But beda comfy, sheets clean, location and staff fantastic.

6/10

Pleasant

06 Nov 2024

Huberdina

Het hotel kan een renovatie gebruiken, het personeel in het restaurant mag wat meer glimlachen al valt dat niet mee met zoveel Russen die zich echt lomp gedragen. De kamer jongen was heel beleefd en maakte goed schoon en ook aan het strand waren ze. Heel vriendelijk vooral Ramy Abdo hij heeft me goed geholpen , het eten was middelmatig.

Leisure Self

6/10

Pleasant

30 Aug 2024

Mohammad

Réceptionniste négligeant. 3 heures pour attendre
Hôtel bien placé c’est tout.
Le restaurant pas terrible.
Le service est bof…

2/10

Poor

22 Jul 2024

Angela Djekic

everything was simply awful. I would never recommend this place or come back.

10/10

Exceptional

29 Jun 2024

Patrik

I was charged stuff from the refrigerator and I didn't even open that one so.....not great!
The location of the hotel is excellent.
Will be back but I will take a photo of the minibar just in case!!

Leisure Self

2/10

Poor

20 Jun 2024

ibrahim

Very very bad

Partner

6/10

Pleasant

18 Jun 2024

Verified traveler

Yemekler içecekler çok çok kötü, kokudan restorana girmek bile zor. Konumu oldukça güzel, daha çok yerel vatandaşlar tarafından tercih ediliyor. Bu da açık kadınlar için biraz zorlayıcı bence.

8/10

Excellent

15 May 2024

Sven

Es ist genau das, was ich erwartet habe. Für zwei Nächte war es für mich vollkommen in Ordnung. Ich hatte das Hotel wegen der Lage in der Stadt ausgewählt. Normaler lokaler Standard.

Leisure Self

10/10

Exceptional

13 Mar 2024

Mustafa tolga

Otelde yemekler odalar hersey çok güzeldi tek kötü yanı geç çıkış için çok fazla para aldılar oda bizim hatımızdı genel olarak memnun kaldık

Friends_and_family Friends

4/10

Poor

30 Sep 2023

Cindy

Horrible

Hôtel plus que pitoyable je ne comprends même pas que l'on puisse encore proposer des hôtels aussi insalubre sur ce genre de site . Personnel désagréable propreté horrible dégueulasse et encore je suis polie . Une honte de proposer des chambres dans un tel état

Friends_and_family Friends

6/10

Pleasant

29 Sep 2023

Monica

Not what I expected, wouldnt recommend

First of all - This is a kid friendly hotel so I was not surprised by the kids and all the noise. But.. Here is everything else that is not ok..
The hotel is not at shown as the pictures, which I know is typical. But it was in SO bad condition. The water in the shower barely lets water run thru. Often the water is cold (i did complain about this several times). The aircondition makes such a loud noise that it will interrupt your sleep. The card key to the room door doesnt work - every day i needed to go to the reception so they could reset. And also, I requested a double bed which i did not get even tho the hotel was not fully booked.
The buffet (all inclusive) was absoloutely HORROR. Such bad food, bad quality. Same food every day! And leftovers from dinner gets thru for many days, guess they dont waste which is good. But same leftovers for 4 - 5 days is no good (and yes i did get sick). Bonus info: somehow, this hotel attracts same kind of people. Meaning: jumps infront of you in line, grabs food with hands/fingers, takes food to sniff and puts back in the buffet. Very rude and uncivilazed kind of behaviour.
The staff: they will never leave you alone regarding to selling services. If you are taking a nap at the beach, they will wake you up. If you tell them: no please i dont want anything - they will sit for you long time and try to sell.
This was not for me, and i wouldnt come back here.

Self

6/10

Pleasant

14 Jun 2023

MOHAMED

- Property is good and well maintained
- Rooms are not very clean especially the bad rooms
- Service during the meal times is very bad. Personnel is overburdened. Food quality is average.

Business_and_leisure Self

2/10

Poor

01 Jan 2023

Roman

Geht auf keinen Fall in dieses Hotel.

Zuerst dachte ich, die schlechten Bewertungen sind übertrieben, da doch sehr viele das Hotel loben und die Fotos ganz o. k. aussehen. Allerdings musste ich feststellen, dass die guten übertrieben sind und die schlechten richtig.

Schon das Check-in dauerte ewig, ca. 20 Minuten. Zuerst ignorierten sie einem einfach, dann fanden sie die Reservierung nicht und dann gab es ein Problem mit der Schlüsselkarte. Einfach alles völlig unorganisiert und durcheinander.

Eigentlich hatte ich ein Deluxe Zimmer mit Meersicht gebucht. Bekommen habe ich eines mit Poolsicht. Beim Bau hatten Sie allgemein das Deluxe komplett vergessen - Verschiedene Sachen waren nicht in Ordnung.

Nach der Reklamation habe ich ein neues Zimmer bekommen. Auf den ersten Blick sah es ganz o. k. aus. Allerdings habe ich das ganze Ausmass erst am nächsten Tag realisiert, da es am Vorabend schon dunkel war, ich müde und nur noch schlafen gehen wollte.

Es hatte nur partielle Meersicht und das Zimmer war unter aller Sau. Es roch merkwürdig, war dreckig und mit Deluxe hatte das Zimmer keine Gemeinsamkeiten. Warmwasser gab es auch keines. Zum Glück war das Bett sauber. Auch der Essensbereich könnte eine gründliche Reinigung gebrauchen. Da ich nur noch eine Nacht vor mir hatte, dachte ich Augen zu und durch.

Das positive war aber, dass das Personal sehr freundlich ist, das Essen o. k., und der Strand ist auch in Ordnung.

Self

6/10

Pleasant

15 Nov 2022

Markus

Es war eine sehr schöner Strand und neue Liegen. Das essen war sehr gut.
Das grosse minus war das wir um 12 uhr unsere Essensbändchen abgeben mussten und erst um 23.55 den Rückflug hatten.
Das heisst man konnte nichts mehr essen und trinken.Ich war schon 97 mal in hurghada. DAS HATTE ICH NOCH IN KEINEM HOTEL GEHABT.

Leisure Family

8/10

Excellent

10 Mar 2022

Norbert

Gutes Preis-Leistungsverhältnis

Sehr freundliches Personal, auch wenn es manchmal etwas länger dauert. Essen ist ok, das Animationsprogramm nervt manchmal.

Self

10/10

Exceptional

28 Jan 2022

Billy

Excelente

Leisure Partner

2/10

Poor

18 Oct 2021

Willem Alberti

Worst Lobby Staff in Egypt

At arrival they didn't found our booking from Hotel. Com. They also told us they were fully booked. The desk staff was extremely unhelpful and rude. Had to book other Hotel, but their so called Free Lobby Wifi hopeless
Sure they cancelled my 2 nights booking to replace with longer all inclusive guest.Luckily found another place. While sitting at Lobby , never seen so chaotic check in, with unbelievable rude staff.

Partner