asma
We stayed at Ajira for three nights and were assured that we would be refunded for the remaining three nights. Unfortunately, the communication from the reception staff was poor throughout our stay.
On the day of checkout, we were asked to pay for charges relating to something we never used, which was both frustrating and disappointing. When we questioned it, no one took ownership of the issue or offered a proper explanation. Instead, it felt as though the priority was collecting more money rather than resolving our concerns.
Overall, our experience was very disappointing, and based on the poor customer service and lack of accountability, I would not recommend this hotel.
On the day of checkout, we were asked to pay for charges relating to something we never used, which was both frustrating and disappointing. When we questioned it, no one took ownership of the issue or offered a proper explanation. Instead, it felt as though the priority was collecting more money rather than resolving our concerns.
Overall, our experience was very disappointing, and based on the poor customer service and lack of accountability, I would not recommend this hotel.
