Sunny Days El Palacio Resort & Spa

Egypt , Hurghada
HURGHADA, Cournish Road-Hurghada-Red Sea-Egypt
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100 reviews shown

2/10

Poor

14 Jul 2025

JANINE

Don’t stay here . It takes you ages to get to reception if you are in room 6035. They are under construction so it’s very noisy !!!!
It’s dirty with cola bottles and plastic in the ocean. The all inclusive has so many restrictions . The food is disgusting , the FISH HOUSE fish is is inedible . ONG I could go on forever .Dont waste your money . The staff try and bribe you all the time .

Leisure Friends

4/10

Poor

23 Feb 2025

Naja

Staff are rude and unhelpful! Rooms are run down, WiFi does not work for iPhones - as I was told by reception. You can only use the standard buffet restaurant all others you are unable to book. Terrible experience. Walked to the marina most days to get out of the hotel

Leisure Partner

10/10

Exceptional

30 Mar 2024

Luis

Very beautiful hotel

Leisure Family

10/10

Exceptional

16 Mar 2024

ligou

For this price, this hotel is best choice. Staffs are nice. Food is not great. But for the price is good. I will be back again.

Leisure

4/10

Poor

19 Feb 2024

Matthew

Very nice view rooms could be cleaned abit batter but overall it’s fair to say they were liveable
The food was a no go spent most days without food on a all inclusive holiday

6/10

Pleasant

29 Oct 2023

Alfons

The room not clean the bed never have clean sheets I reported to the front desk that never mop the floor even once during 8 night stay
The food excellent
Every thing excellent but the room dirty

Leisure Family

10/10

Exceptional

25 Jul 2023

Francis

I really liked my stay here! The staff was wonderful, outside property beautiful, great location, and easy to get around. The only discrepancy was my room when I checked in, every was clean except for the floor, it was a little wet and grimey, so I grabbed one of the extra towels from the bathroom and did a quick mop up of the bedroom floor to dry and clean it up so I could walk around with dry feet. That, and, I fiund out on premise, for non Eastern European visitors, like myself, the main cuisine in the main restaurant was Eastern European, not Egyptian, but the other restaurants with various other cuisines open only for dinner. So I had Eastern European style breakfast and lunch, which was OK, but I was hoping for a more international menu from their main restaurant open for all meals, now I know. Still, 4.5 stay for me, thanks again!

Leisure Self

8/10

Excellent

18 Jun 2023

Alexander

Great hotel

Lovely hotel and staff, nice variety of food and entertainment. Could be a little cleaner

Friends_and_family Family

6/10

Pleasant

12 Jun 2023

Lucas

not very clean; noisy; restaurant and food low to med quality

Business_and_leisure

8/10

Excellent

18 May 2023

laiq

Location very good only a few miles from the main market. Beautiful scenery and clean pool. Rooms were not the best n could’ve done with some refurbishment, shower water pressure was low as well.

Leisure Friends

8/10

Excellent

09 May 2023

Geetanjali

Lovely resort with all facilities. Pleasant staff. Right on the beach. Slight trouble now and then with language, but overall a very good experience.

Leisure Partner

10/10

Exceptional

04 May 2023

Hady

Good stay and diving holiday

Everything was good , thanks Mr/Devid, Mr/Islam , Mr/ Mahmoud

Business

2/10

Poor

29 Mar 2023

isak

Dear Expedia Responsible,
I am İsak Kohen. The details of my Booking are at the end of this letter.
Foremost, I would like to thank you for the following system that Expedia is achieving regarding the happiness of the clients that chose their Hotel through your company.
We are using the Expedia offers due to the highly reliable reputation and their professional recommendation. We are trusting to any hotel that is in the portfolio of Expedia and are sure that we shall not have any unpleasant surprise.
I am very sad to say that Sunny Days El Palacio Resort & Spa , was the most unpleasant , awful and disaster stay that we had in our life.
I would like to rank out few unacceptable service and experience that we had in this Hotel.
INFECTION:
1.One day after the arrival first myself and one day later my wife had a very heavy Intestine poisoning. We had a total watery diarrhea with heavy body ache and weakness. We noticed that during the same days some other families faced the same situation. It was not a subject that we could prove with laboratorial research results.
2.When we have shared this horrible situation with the Food and Beverage management, they were apologizing in a manner like it’s a very normal situation. Just showing a fake interest and protecting themselves just with one word “we are sorry “
3.During this period they were showing a deep regret but when we asked them from the morning to boil us potatoes for the dinner, they forgot and apologies by

Leisure Partner

4/10

Poor

10 Mar 2023

Joshua

Not the best, but not bad

Will not recommend it, room had separate beds, bedding old and not properly cleaned, same with the bathtub.
Wi-Fi is horrible and even when I paid for extra, it was not good. The food not high quality but can be eaten.
However, the facilities are great, pool and beach are fantastic!! So it’s not bad at all but the rooms need a simple upgrade.

Partner

10/10

Exceptional

09 Mar 2023

Dawn

Pleasantly surprised

Much better than some reviews would have you believe. Staff friendly and helpful. Rooms clean and comfortable. Food edible. The only downside are the very small plastic cups used for the drinks- not eco friendly. There are a few sales people trying to get you on trips but you can bargain them down or book yourself online. The Wi-Fi is rubbish almost non existent. Russians are the most prominent group

Friends_and_family Family

8/10

Excellent

18 Jan 2023

Mahmoud

Hotel grounds is beautiful swimming pool is very nice. The only thing is the rooms is very very outdated and needs big remodelling and the food was not to my taste

Friends_and_family Family

8/10

Excellent

19 Oct 2022

AHMED

The place is good and services are good too. There is a sense of generosity from the resort to the guests, and staff very friendly and kind including law enforcement who patrolled the resort they were very helpful and professional. You will definitely feel safer there than in the west. The only problem was the plumbing issue in our room, the water tap wasn’t functioning perfectly and the cold/hot water in the shower was messed up.

Leisure Family_with_children

2/10

Poor

22 Aug 2022

John

This is probably one of the worst places to stay at. The receptionists seem overworked and understaffed- they try to work fast and not do the job properly. Had to come down 3 times for my room key to work. The hotel is outdated and the room has everything broken. Pipes were leaking, doors wouldn’t close, AC not functioning. Do yourself a favor and pay a few dollars more and stay somewhere else. Just read the other reviews —- this hotel was one of the worst hotels I have stayed in! 1/10!!!!!

Leisure Self

4/10

Poor

10 Jul 2022

Fuad

will not go back and don’t recommend this to anybo

The first day they gave me aroom key with someone inside then they gave me a wrong type of room after 3 rooms finally given my room, the wash basin water knob was bad but after asking room service it was fixed,
at night when my driver came to pick us from hotel he was not allowed to enter the parking lot so we walked out to the gate which was about 300 meters away where the security personnel had bad manners and raised his voice on me too then police men calmed me down and promised to take care of it, next day had a meeting with the manager who apologized and promised that this will not be repeated again but at the next day they gave my driver hard time again.
The food was not as good as it was supposed to be according to the hotel rating and was not allowed to take breakfast to my kids in room.
Rooms and toilets are not as clean as they have to do

Friends_and_family Family

10/10

Exceptional

27 Mar 2022

Verified traveler

Fine

Good value for money. We enjoyed our stay

Friends_and_family Family

10/10

Exceptional

27 Mar 2022

Verified traveler

Good location

It was fine

Friends_and_family Friends

10/10

Exceptional

27 Mar 2022

Ayman

Nice place , great staff and management

Leisure Self

2/10

Poor

02 Nov 2021

violet

Property disgusting they have Cucaracha they have ants Steph is just hungry for money they only serve you if you tips them if you call for anything from housekeeping you have to call 67 time before you get it the bathroom is disgusting the shower they had Mold the water pressure is terrible the fridge and that the furniture is broking dirty I would not recommend this hotel to anybody

Leisure Partner

10/10

Exceptional

10 Jul 2021

Verified traveler

أعجبنب العاملين واحترمهم وذووقهم العالي بداية من قسم الاستقبال الى قسم النظافة ممتازين في التعامل والأدب والاحترام والذوق وسرعة التعامل
لم يعجبني عدم تنوع الطعام وعدم وفرت المشويات

Leisure Friends

4/10

Poor

02 Jul 2021

Brucks

The eating was not so good.. The food was like just for kids. Too much people in the restaurant. If u don't come at first u don't get nth
The bathroom was dirty and old
I spend everyday my money outside for eating even I have all in booking
Any way I don't choose this hotel für next time

Friends_and_family Friends

2/10

Poor

15 Jun 2021

Verified traveler

Very poor customer service, rooms where not clean at all nor food I find it very hard to believe that this is a 4 star hotel. I found the food tasteless and found stone in my food several times I was very disappointed in the overall experience.

Leisure Partner

4/10

Poor

15 Jun 2021

Basem

1st the rooms was dirty and the bed omg old and uncomfortable and pillows was looking so dam yellow and the AC is not working

Partner

8/10

Excellent

11 Jun 2021

Amr

Nice hotel

My favourite hotel, had a good time

Friends_and_family Family

10/10

Exceptional

05 Jun 2021

Amr

amazing vacation

it was so amazing stay & this is not the first time to be in sunny days , i think 10 times because of lovely lagoon & amazing staff & specialy animation team so friendly & helpful, spending the vaction

Friends_and_family Family

2/10

Poor

20 May 2021

Verified traveler

THE WORST NASTY CUSTOMER SERVICE EVER
ABSOLUTELY DEFINITELY POSITIVELY FILTHY NASTY HOTEL SUNNY DAYS FILTHY DIRTY AND ESPECIALLY THE ROOM AND BED SHEETS AND BATHROOM ESPECIALLY NASTY SPOILED FOOD
LOUZY RECEPTION CUSTOMER SERVICE EVER
ROOM 3309 VY PHAN LAI & LOLA HARGRAVE

Leisure Friends

10/10

Exceptional

03 May 2021

Omar

Not my first time in sunnydays great hotel very rasty food nice room with sea view very friendly animation team special thanks to mr amir the entertainment manager

Friends_and_family Family

2/10

Poor

02 Apr 2021

Verified traveler

Nothing very bad the sheets smells the staff have favoritism i feel like they dont like Americans , only the European was welcome only .. i met 2 americans who felt the same is doesn't worth the all inclusive the food is garbage.. something else they to educate their European tourists rude nasty people.. i was depressed the whole time! am sorry i ever went there never again .. Am in love with the Cairo Grand Royal hotel waooo very sweet people ❤who gain my heart the treat me like family and the receptionist and my driver ahmed make me feel like family .. the people in Cairo are very sweet people ❤ Cairo grand Royal hotel and staff are the best 100 points for them ..

Self

10/10

Exceptional

21 Mar 2021

Verified traveler

They were very welcoming during the check in. There were a lot of activities and they have the best animation team that will guide you through all the activities. You never get bored and will enjoy every moment. The location and the view are great.

Leisure Friends

10/10

Exceptional

08 Feb 2021

akmal

Amazing hotel and the best stuff I'm hurghada

I said it before and I will say it again ..this is one of the best hotels in hurghada in terms of everything..location and staff and would like to thank everyone who works there and contributed to make my vacation better every time ..starting from the mangers of the front office Mohamed Osama and mahrous as well and Mr Ashraf also kenawey and abo ashara and hagag if there is more space I would have written all the names ..Thanks every one

Friends_and_family Friends

2/10

Poor

23 Jan 2021

Nathalie

Beyond awful in every way

Drinks absolutely awful undrinkable and food was worse than you would give a dog it’s the worst hotel I have ever ever stayed in horrific experience

Self

8/10

Excellent

15 Dec 2020

Yehia,salem

Good hotel , I like it, big , have a lot of activities,

Leisure Self

4/10

Poor

13 Nov 2020

Verified traveler

Nice food and nice views but the room is from 1950s. Is dirty and old

Friends_and_family Family

8/10

Excellent

12 Nov 2020

Peter

اكل سيئ

كله حلو وكتبت ريفيو كامل عن التعقيم وكله تمام عداالاكل انواع واحده مش بتتغير وكله بهار وكله نوع واحده بقالب اسبوع سمك بلطي وكباب حله بكرنب ازاب مش عارف طعم الاكل سيئ جدااجدااا وحاله ال بيقدمو الاكل مزريه تحس من وشوشهم عدم الرضا مع ان الاشغال عالي مش ضعيف ارجو العمل علي ذالك .

Partner

4/10

Poor

11 Nov 2020

Nicola

Bearable - just

Take all the photos with a pinch of salt as theres three combined hotels spread across a 10min walk (including mirettes with the animal kids pool which is across a main road so under a tunnel to access)

Food was shocking. and all inclusive doesnt mean that here. its basically full board, almost. no icecream included, snack bars closed, pizza bars closed. food is often mislabeled and when is label is very vague. we had to buy food in the supermarkets.

rooms were tiny and bad condition so we moved to palma resort side (both rooms were only given a single and one double to sleep myself husband and 2 kids) so needed an put up bed. bed are extremely uncomfortable.

spa staff hound you and at one point whilst swimming had two at the pool side trying to pressure me into sign up. others had an without consent had treatments they didnt request and got billed for. they dont take no for an answer,

Kids club was nice.

No one is covid-safe - they try to shake hands and stand close, people kept touching my kids faces or high 5 them.

The beach is clean and nice, they take a lot of time caring for it.

shop keepers are quite relentless at getting you to come see their stores.

trips are cheaper booked across the road outside, and the supermarkets on the side roads dont overcharge like the others try to.

wouldnt go back, get what you pay for of course but this is just false advertising. spend the extra couple hundred and go elsewhere.

Friends_and_family Family

10/10

Exceptional

29 Oct 2020

Omar

Amazing vacation

Amazing vacation, very nice activities with a very friendly animation team with their very friendly manager Amir. Clean rooms with a nice view and helpful receptionists. I enjoyed my stay and can't wait to repeat that vacation again.

Friends_and_family Family

8/10

Excellent

26 Oct 2020

Tarek

Good for price

Friends_and_family Family

8/10

Excellent

14 Oct 2020

Kerolos

Everything is very good , just one comment about food that you should take your meal at the first 30 minutes of restaurant's opening in every meal to get the best quality because when you be late it's will not be the same

Friends_and_family Family

10/10

Exceptional

12 Oct 2020

Verified traveler

Reasonable place and people.. Special thanks to Ms. Hedaya, Ms. Wafaa & Mr. Sameh.

Leisure Family_with_children

6/10

Pleasant

10 Oct 2020

Mahmoud

Average hotel and wont visit again

Reception : quick check in but different room than i booked
Room : bathroom is good and clean and beds are comfortable
But the room service is so bad that they didnt clean the room during all my stay
The worst thing in the hotel is the food
No human on earth can eat what they serve . Got sick from eating food
And people in restaurant are so weird in dealing with guests
Beach : was a rocky beach and a sandy lagoon the lagoon was amazing
Animation team was good

Partner

6/10

Pleasant

08 Oct 2020

Hisham

Perfect accommodation, Bad food

The room was fairly comfortable and the view was extremely nice mixing between both lagoon and sea view, the staff were friendly and helpful, the worst thing was the food quality, it was either tasteless or completely covered with spices.

Partner

8/10

Excellent

24 Sep 2020

Ahmed

us for aqua park

Food was very bad

Friends_and_family Family

6/10

Pleasant

20 Sep 2020

Verified traveler

The food was not good enough
The lagon was good
The cleanless was fair

Leisure Family

8/10

Excellent

20 Sep 2020

Verified traveler

Nice holiday

I like the location of this hotel - lagoon, coral beach and now the water park - all this gives a lot of opportunities for an enjoyable holiday. It was not too crowded, service was ok. We took sea trips with Crazy Dolphin center and dived with them at the house reef - amazing experience. By the way, house reef is a very good spot for snorkeling and diving.

Partner

2/10

Poor

17 Sep 2020

Verified traveler

This was absolutely the worst experience I have ever had in ANY hotel worldwide. Travelers beware; this is not a place for peace of mind and relaxation. Here are a few things that were terrible about this resort:

1. Don’t be fooled by all inclusive, options are very limited and they are stingy with the portion sizes which is surprising for a resort that totes an all inclusive package. If you are thirsty after midnight you will have to pay. Food is only available during limited times of the day.
2. The hotel is very outdated, the facilities are subpar which would be ok only if the customer service made up for it. Which brings me to my next point...
3. Very very poor customer service. You will have to make several requests to reception to get what you need and then they give you a poor attitude. When asking for simple things like ice the staff will ignore you. Finally as a woman I was treated poorly; some staff would not talk to me to resolve any concerns instead they insisted they talk to my male tour guide. Very frustrating/
4. Food. Yuck! Don’t do it!
5. Lacking in entertainment
6. Poorly working air conditioning

Overall I give the “resort” 0 out of 5 stars

6/10

Pleasant

11 Sep 2020

Mohamed

Hotel Not bad

Furniture very bad, meals very poor
Service overall good staff helpful all rooms view amazing the best thing in this hotel is just a lagoon

Friends_and_family Family

6/10

Pleasant

03 Sep 2020

Rana

Staff okay
Food was very very very bad, it was disgusting actually.
Room service was not that great
Location and the hotel was great we loved the lagoon
Overall okay but i’m not coming again until they change the food

Friends_and_family Friends

2/10

Poor

29 Aug 2020

Robert

If you want the worst possible experience than this is the place for you ! The food is one worst selections ever possible again ! You are not going to like it! They would not even allow me to check out because I could not find the card key.

Leisure Family

8/10

Excellent

29 Jul 2020

Ahmed

Nice and Great

Nice and very good services, location, friendly staff and good food

Partner

10/10

Exceptional

03 Jan 2020

Omar

A wonderful vacation

It was amazing stay and amazing new year party. Animation team were very friendly starting from their manager Amir and the team Hero and Maro. Room was very good and all staff were very nice and friendly. Hope I will have a new visit soon.

Friends_and_family Family

4/10

Poor

03 Jan 2020

Verified traveler

It was clean and booking can be done onlins as well as the hotel location

Leisure Family

4/10

Poor

27 Dec 2019

Muk

The room we received was terrible. Bathroom tub clogged, shower had poor force, tub drain broken and rusty. Sheets were old. The other parts of the hotel was good.

Leisure Family

4/10

Poor

04 Dec 2019

Verified traveler

Don't be fooled with the pictures, the property is very outdated and not maintained, we was given a room with a broken toilet seat and dirt on the bed, after complaining they moved to a different room which was slightly better, but the walls are paper-thin so expect to hear your neighbors conversations in HD quality, food is not great and selection is not good either, but the staff was very friendly and helpful, especially Mahmood the reception manager was very helpful and made our stay slightly more bearable.

Leisure Family_with_children

6/10

Pleasant

17 Nov 2019

Verified traveler

I am a keen snooker player. The hotel advertising showed a large snooker table. This was a deciding factor for me. Sadly the table was no longer used - apart from putting drinks onto. The hotel is in need of total refurbishment. Having lodged a complaint about the aircon unit and a dead light bulb nothing happened for over 24 hours. Then they offered another room. They wanted me to sign a disclaimer first to say that I was satisfied with the “upgrade” and that a basket of fruit would be sent to my new room. I suggested a bottle of wine instead - cost £9. The manager had me in his office twice over this whole affair. They would not give me a bottle of wine but happy to give me a “free” late checkout and two more al a carte dining options instead (as these do not show up on the balance sheet). The room next to mine was undergoing building works, there was plaster falling off the wall in my bedroom next to the bathroom, there was no sink plug or bath plug. I watched a member of staff water down orange juice for a dispenser. The inclusive alcohol was below standard for a typical AI resort. The Oriental restaurant serves only middle eastern food and in the Orca fish restaurant there was no choice of menu - strange for an al a carte venue. The waiters and room attendants were very friendly but chaotic in their approach. The one redeeming aspect of this property was the man made lagoon. Plenty of space for swimming and keeping away from the beach hawkers.

Leisure Self

8/10

Excellent

22 Oct 2019

Verified traveler

Resort location is good, i enjoyed snorkeling, show at night was amusing, variety of food.
Recipient Islam represents a bad image for the resort.he is not suitable for reception.

Leisure Friends

2/10

Poor

13 Oct 2019

Verified traveler

Horrible stay! Staff unfriendly! Ones restaurant that serves the whole hotel which is not enough to the extent that people literally run to reserve places for the three meals at the restaurant. The beach is just okay nothing special so why ever stay there and bare this.

Business Self

4/10

Poor

07 Oct 2019

Verified traveler

Positive: view, snorkeling, beach.
Negative: the staff were really rude and impolite, the parking is for extra charge, the room keys for extra charge, the food was really bad and i got two times diarihia and the food quality and variety were really disappointing.

Leisure Family

6/10

Pleasant

24 Sep 2019

Bobby

5 nights it's OK at best.

Spent 4 nights here.
My room had ants in the bedroom and bathroom the room was dated but had an amazing view.

The hotel breakfast is OK at best and the same goes for the dinners. We ate outside of the hotel almost every time because it wasn't very good.

The view and the price and activities like scuba diving are all that I would recommend everything else is decent at best.

Friends

8/10

Excellent

12 Aug 2019

Verified traveler

I used to be at this hotel, it’s good and the location is very beautiful, but the only problem for me is the barman, specially in making cocktails.

Leisure Self

2/10

Poor

13 Jul 2019

Verified traveler

The staff did try to accommodate to special diets, but the staff was poorly undertrained. The facilities were dirty, and the bed had bed bugs. The staff came and \"sprayed\" the room, but did not offer to switch rooms. The dining hall was grossly overcrowded. Generally disappointing.

6/10

Pleasant

04 May 2019

Islam

Become bad

Food service was very bad , crowded, overall become bad than before , unfortunately

Family

8/10

Excellent

07 Mar 2019

Guirguis

Great relaxing place

Great place.Very comfortable very good servic Quick check in and out. Staff very cheerful keen to help..Activities very interesting.Food with lots of varieties

Family

10/10

Exceptional

19 Feb 2019

Arash

Loved it

Definitely recommended.

10/10

Exceptional

19 Feb 2019

Arash

Fascinating!

Do pay a visit to the next door cafe by the name Al-Kheima.

10/10

Exceptional

15 Feb 2019

Verified traveler

I like to see improvement in the food as far as quality and few times I did notice that the food is cold . But once you speak to the chef they always there and they will fix the problem . I like to mention Chef Hasib he was great

Friends_and_family Family

2/10

Poor

25 Jan 2019

Absolutely worst experience I’ve EVER had in a hotel ! Had to leave the hotel early as I felt to uncomfortable to stay here !
If you go here, expect to be sexually harassed by all the young male men working at the hotel. Constantly called at, chatted up and touched I couldn’t even get my breakfast without a waiter hitting on me. It was disgusting and uncomfortable and no women should be made to feel like that in a resort. This was the worst thing above all the rude staff,room swapping ( after getting the wrong room) etc. When discussing my concerns in tears with the so called ‘general manager’, he said he didn’t believe me. He then said he wanted to line the men up that harassed me so I could point to them. How he thought it was acceptable to talk to a women who was a victim of sexual harrasment in that way is beyond me. After spending 2 hours with him, he finally understood ( or so I thought) and said he would issue a refund to me for the inconvenience( which I appreciated as I was moving hotels). THIS NEVER CAME!!! I have messaged the hotel 7 times in the past 3 months asking where the refund is and received NO response! I have contacted every email that has been provided and heard nothing.
I’m confused and don’t understand how these people think this is acceptable to treat people this way!
He clearly said he would refund it to get us out of the hotel and then waved it off like it’s not their issue anymore. If you are a women- this is NOT the place to go to be respected

Leisure Partner

10/10

Exceptional

18 Jan 2019

Nour

Amazing stay

It was simply great

Partner

10/10

Exceptional

31 Oct 2018

Ayman

Great staff and great MGR . MR . Mena was always there to make sure every guest is having a good time

8/10

Excellent

02 Oct 2018

Verified traveler

That time was good therex

Its not good that i paid for for extra bed and they didnt bring it

Friends

4/10

Poor

27 Aug 2018

Jared

Below average hotel.

I wouldnt stay here again and would advise my friends to stay away if they asked. Its old and its not very clean. The photos are not accurate and we were quite dissappointed with the food and all the facilities.

4/10

Poor

26 Aug 2018

Sameh

Very bad staff, they r not professional and not an image at all.
Buffet is also very poor.
The lake is veey nice

10/10

Exceptional

27 Jul 2018

Ahmed

Wonderful holiday thx for Mr. Ahmed Atia and Mr.Badr the duty manager and all the employees
Ahmed Fathalla

10/10

Exceptional

23 Jul 2018

Ahmed

Actually I would like to thank all of the stuff for everything things was a wonderful holiday as always in sunny days also I would like to thank Mr. Badr , Ayman from front office and sayed the pool Bartender .
Best regards,
Ahmed Fathalla.

6/10

Pleasant

17 Jul 2018

Verified traveler

,not as nice as expected, unfortunately very crowded

8/10

Excellent

13 Jun 2018

Sarah

There was hair everywhere and a used bar of soap in the shower.

4/10

Poor

11 Jun 2018

Verified traveler

The location was great because it was right next to the Red Sea, however, this resort is FAMILY friendly so expect many kids. Open buffet means ppl act like savages

10/10

Exceptional

14 May 2018

Cherine

Amazing

It was really nice. Verry confortable. Verry good service. Good food . Room service verry good. Verry interesting activitities.

Family

6/10

Pleasant

01 May 2018

Verified traveler

Need much care

Not bad.. But need alot of care about rooms and food. Services

Family

6/10

Pleasant

30 Apr 2018

Verified traveler

Not bad not good

Need renovation good place good sea but need more work on it

10/10

Exceptional

27 Apr 2018

tudose

3rd times in Palacio. Great!

Family

10/10

Exceptional

24 Apr 2018

tudose

3rd times in Palacio, 10th times in Egypt

A good hotel, nice staff, good accomodation and the best beach from Hurghada. Is for 10th times when I coming in Egypt and for 3rd time in this hotel. I recomand this local for view, for beach and for activities. Maybe if they will be change something with meals, will be better. Some benefits and mixed, will be a big plus for this hotel.

Family

10/10

Exceptional

19 Apr 2018

nasr

Fantastic

Family

2/10

Poor

04 Apr 2018

David

It’s for the herds ....

I wrote lots of reviews and stayed in lots of places throughout the world, this the LEAST organized, LEAST professional and the LEAST cooperative place. Even when I asked to speak to the GM twice they moved around trying to get busy and get my requests done ... but NEVER spoke to anyone in charge.
It’s geard towards LARGE groups of Russians and former Eastern European countries .... they heard everyone to different activities. The food is like the Golden Trough (Only Americans will get this joke). They have other restaurants to eat included in the All Inclusive program but they DO NOT TELL you about. I found by a chance when my son refused to eat anymore of the same STUFF, we tried to enter and a VERY NICE waiter explained to me it’s by reservation ONLY. He was kid nd enough to take me to the person in charge which wasn’t going to allow us to eat, when I asked for the GM to complain about the SCAM - We were allowed to have a sit down meal ...
99 percent of the staff are NON professional up to western standards, but the other type of NEW tourists don’t mind, most were just as RUDE shoving and pushing as if you’re in a third world fish market.

8/10

Excellent

27 Mar 2018

Ayman

Nice facility and location is great

Great staff . Facility and location is great , great sea view , food was the only issue .

6/10

Pleasant

13 Mar 2018

Bryan

Decent all inclusive resort

Overall the hotel is nice. The rooms are nice and clean and we had a small balcony with a view over the pool/sea. We were supposed to get a double or queen bed, but only got 2 small beds that they said we could push together. The alcohol selection is minimal and basic, but works. The internet is all but non-existent. You need to pay for internet outside of the lobby, and inside the lobby is free. However I never was able to get the lobby internet to work. The pool/bay had a nice configuration and was good for relaxing.

8/10

Excellent

11 Mar 2018

Anthony

End of winter break

Stayed at this hotel got the first time in 4 visits to Hurghada. Lovely place great staff and excellent value for money. Good location also £2 taxi to Sheraton. The place is not the Ritz but the prices you pay this is a very good hotel. The lagoon is really nice and snorkellimng at the side beach. Food was good foe Egypt and always something there to eat through each meal. Staff were excellent from the all the pooll guys, bar staff throughout the hotel and the cleaners who did not stop. A big thankyou for the hard work to the entertainment team Katya and Rihan. Ovberall a good place to stay and we will be looking at the pices for this hotel next year.

4/10

Poor

11 Mar 2018

Safa

Nice view but needs lots of improvements

1. Check-in experience was terrible. They took more than an hour to find my booking, despite me showing them the email confirmation. After that, the staff was trying to change the room that I booked by saying that the room I requested was not available. They tried to offer a room once without balcony, another with two separate beds, another without seaview...etc. I strongly believe that the staff was trying to manipulate the issue for their own interest. They finally let me have my requested room after an uphill battle and lots of persistence.

2. The room has a nice view but it needs lots of improvements as a few things were broken, malfunctioning ....etc. Here are some examples:

a. Safe did not function right from the first minute when the hotel boy was trying to set it up for us.

b. Bathroom exhaust fan was very noisy, rattling when switched on, blowing dirt into the bathroom when switched on in a reverse manner.

c. Hot water does not come on consistently. It seems that the system is manipulated such that it delivers one part hot water followed by 9 parts of cold water. It was not possible to have a steady stream of warm water.

d. Balcony door did not lock securely; one of the days was windy and the door kept opening and rattling in such a way we could not sleep on that night, despite pushing the heavy coffee table against it.

3. Variety of food is non-existence, lots of bread, poor main course and dessert corner.

4. Lots of lights in the corridor were burnt out.

10/10

Exceptional

03 Mar 2018

Verified traveler

Nice

It was so nice and comfortable with so friendly stuff.

Partner

10/10

Exceptional

19 Feb 2018

Verified traveler

IT IS GREAT facility and offering is as good as posted

8/10

Excellent

13 Feb 2018

Waleed

Sunny Days Holiday

It was a nice stay in sunny days but it need more rennovation in rooms . The beach is good and the reception is very helpful and supportive.Animation team are friendly .

Family

8/10

Excellent

08 Feb 2018

Mohamed

Nice

Value for.money
Awesome.beach
Very funny and awesome anmation team especially Rehan and katya
Alot of thanks to Abdo the house keeper
Qenawy.and saad barmen
Islam the front office

Family

8/10

Excellent

01 Feb 2018

Talaat

Thanks for all team of hotel to solve all problems face us and thanks for hotel manager, duty hotel manager....

10/10

Exceptional

31 Jan 2018

Sam Hazy

My Honeymoon

We spent one week of our honeymoon in Sunnydays El Palacio. I’m so grateful for the hotel excellent service starting from the reception with Mr. David who has been so helpful and knowledgeable. The hotel crew are great and helpful. Nice sea view. Good food. We will come back in July.

8/10

Excellent

22 Jan 2018

Mark

Excellent facilities and service. The only thing that lets it down is the quality of the food.

Family

10/10

Exceptional

19 Jan 2018

Verified traveler

Nice hotel. Excellent food.

Great experience except for some minor issues. Internet was often poor. Some staff were rude. Not enough attention to detail when preoaring the room. Problems wete rapidly addressed.

10/10

Exceptional

11 Jan 2018

Verified traveler

Large hotel but still retained personal attention

So much food that you could eat 24 hours a day. Entertainment was good especially as I was out of season. This was my fifth stay and I look forward to my sixth