Smith Residence by ZUZU

10/10

Exceptional

07 Mar 2026

Megan

Staff was very friendly. The place was very CLEAN. Buffett breakfast was delicious!

Partner

10/10

Exceptional

07 Mar 2026

Michelle

Perfect stay, slept great and felt safe.

Self

8/10

Excellent

24 Feb 2026

Daniel

Room was clean and comfortable.

Partner

10/10

Exceptional

22 Feb 2026

Haillie

The hotel smelled great and was very clean ! Staff was friendly

10/10

Exceptional

15 Feb 2026

Karolyn

The staff was excellant and the room was perfect for our stay. Very quiet on our floor and the breakfast was the best ever!

Friends_and_family Family

8/10

Excellent

06 Feb 2026

Des

Clean room, friendly staff. Heat was out in the workout room and it was literally 47° in the room but yolo

Business

6/10

Pleasant

02 Feb 2026

Abigail

Did not reserve a handicapped room but received one. Too tired to haggle over it. Could not pull out the pull out sofa without moving the sofa significantly. Bedding was not in the room and we clearly indicated 3 people staying.

Friends_and_family Family

4/10

Poor

27 Jan 2026

robert

Unwashed silver ware , tv had to be fixed by staff in order to turn on, dishes with dried food on them. Will not stay there again.

Business Self

8/10

Excellent

21 Jan 2026

Carlie

Everything was great except that I could hear quite a bit of noise. It was annoying but it didnt impact my sleep since i travel with a sound machine.

6/10

Pleasant

04 Jan 2026

Randall

The staff was very friendly, the decor was nice and inviting, the bed was super comfortable but it was not clean. There were dirty dishes in the sink, the counter had crumbs and sticky stuff all over as did the table. I had to get my own clorox wipes and it was almost black after wiping off the counter and table. The toilet was not clean at all. My 10 and 8 year old son's caught all of this and were disgusted. It makes you question the cleanliness of the rest of the room. Very disappointing.

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Damon

Clean room. Breakfast was absolutely amazing with lots to choose from.

Partner

10/10

Exceptional

30 Dec 2025

Suzann

Getting desk associates were awesome

Leisure

10/10

Exceptional

29 Dec 2025

James

Very good

10/10

Exceptional

26 Dec 2025

Scott

Everything great

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Jeremiah

It was perfect and breakfast was great!

Leisure Family

10/10

Exceptional

21 Dec 2025

Robyn

Everything was great.

8/10

Excellent

13 Dec 2025

Carrie

I’ve stayed here several times over the years and it’s consistently good.

6/10

Pleasant

03 Dec 2025

Dawn

If the toilet didn’t sound/feel like it was going to come out of the wall every time one of us sat on it, the room would have been nice. Oh, and the shower leaked on to the floor, no matter how tight we shut the shower door and turned the shower head against the opposite wall.
It really was a nice enough room, just needs some repairs.

Business

10/10

Exceptional

02 Dec 2025

Yolanda

Best place we stayed in for a holiday week. Will definitely stay here again.

Friends_and_family Family

6/10

Pleasant

17 Nov 2025

Warren

Too much noise from other customers until the wee hours. Also the breakfast was poorly maintained with hot food, except the turkey sausages which appealed to very few if any. However, the room was excellent, very clean and well stocked with necessities. Reasonable rates.

Partner

10/10

Exceptional

29 Oct 2025

Samir

Very good experience overall

Business Self

10/10

Exceptional

19 Oct 2025

William

Residence Inn Fort Smith was very comfortable
Luxurious bedding
Spacious one bedroom suite
Fully stocked kitchen
Beautiful
Very clean
A/C worked amazing
Breakfast buffet was great
Very quiet
Walkable to many restaurants
We will definitely stay here again

Friends_and_family Family

10/10

Exceptional

29 Sep 2025

Jennifer

Clean and quiet, a hotel that actually had a working ice machine. Those are a rarity.

Leisure Family

10/10

Exceptional

25 Sep 2025

Bridget

Very pet friendly

10/10

Exceptional

19 Sep 2025

Hyunju

Wonderful

Business Family

10/10

Exceptional

07 Sep 2025

Audrey

The lobby is organized, comfortable, well lit and open/inviting. Outdoor seating is avaliable for smokers. No trash on the outside premises. Just a very nice and comfortable location.

Leisure Family

10/10

Exceptional

06 Sep 2025

Kevin

I like the location staff was excellent rooms were really nice and had thing is where

Leisure Family

10/10

Exceptional

29 Aug 2025

Denise

Rooms are very spacious. More than we expected for sure!! Be a great place for extended stay, unfortunately we were just passing through. Great breakfast

10/10

Exceptional

19 Aug 2025

Douglas

The staff is extremely helpful and friendly. They went to extra links to take care of me!

10/10

Exceptional

07 Aug 2025

Richard Paul

It was a great experience.

Business_and_leisure Pet

10/10

Exceptional

19 Jul 2025

Barbara

Good place to stay.

10/10

Exceptional

17 Jul 2025

Heather

Nice place

Business_and_leisure Family_with_children

6/10

Pleasant

07 Jul 2025

Elizabeth

Recently this property remodeled and I was looking forward to it. The staff was fine and very nice but there were a few issues we noticed. The shower door was not installed right so it would open while you were in the shower, we had to use a small towel to keep it from rolling open. The soap dish spot in the shower was dirty and grainy, clearly it had not been cleaned because we were able to wipe the grit away. We did find a water bug looking thing in the bathroom as well. We also had a one bedroom, pull out couch room BUT whoever did the measuring for the remodel did not take into account the pull out couch (see photo below). I did show this to the front desk and they offered to move us but we had 1 night left and our dog with us so we asked for extra blanket the kids could make a bed on the floor with. We ended up actually moving the desk and pushing the couch over just enough to get the bed out because the hard floor was not at all comfortable. Over all it was a little dirty and annoying to have to deal with the bed issue but not a complete waste. We do like this location and we would give it another chance to see if this was just a fluke.

Leisure Pet

10/10

Exceptional

06 Jul 2025

Amanda

This was our second time staying at this hotel. We love the two bed room 2 bathroom set up. It’s perfect for a family. The breakfast was good and we enjoyed the cold brew. The room is spacious and clean. We would definitely stay again.

Leisure Family

10/10

Exceptional

20 Jun 2025

Tammy

Traveling have stayed here before and knew the area a little easy to find from the interstate

Friends_and_family Family

6/10

Pleasant

16 Jun 2025

Debra R

The shampooing of hallway before a decent hour to accommodate someone on vacation. Followed by vacuuming the following day, again too early.
There also appeared to be plenty of room to put small children, that screamed and the dogs that barked in another section of rooms.

Leisure Partner

10/10

Exceptional

12 Jun 2025

Roselie

Property was clean and the staff was ver friendly and helpful.

Leisure Family

10/10

Exceptional

06 Jun 2025

Lisa

Very family friendly and great breakfast!

Leisure Family_with_children

8/10

Excellent

05 Jun 2025

MEGHAN

Check in was easy but i waited 20 minutes for clerk to check us in. The room was great and the hotel is located in a good area with plenty of shopping and restaurants. I highly recommend this hotel and would give 5 stars except fir the issue with checkin.

Leisure Partner

10/10

Exceptional

28 May 2025

Lindsey Elizabeth

Newly remodeled right across from the hospital. Very clean & very convenient. My family rented two 2-bedroom suites - everyone had their own bed, bathroom, and TV. Some minor glitches in the TV and outside card access scanners (seemingly from recent upgrades) but front desk and maintenance were very friendly and quick to respond. Nice gym room onsite with cardio machines and nice dumbbells, yoga balls, weight bench. Lots of places nearby to eat and get coffee. Would definitely recommend this property and would absolutely stay here again myself!

Leisure Family

6/10

Pleasant

17 May 2025

Mary

Hotel was well kept but VERY loud.

Leisure Family

10/10

Exceptional

17 May 2025

Jeremy

I have stayed here multiple times, the staff are always friendly and accommodating. The studio with kitchenette is so convenient. The have nice laundry accommodations that take coins and card.

Leisure Family

8/10

Excellent

28 Apr 2025

DOYLE

Stay was satisfactory, no problems encountered.

6/10

Pleasant

01 Apr 2025

Francis

The bathroom was dirty, they gave me the room with dirty toilet and the bed no well made. Beside, the closet was broken, and whean I opened the doors some piece of it hited my head and whean I tryed to talk with the reception because that incident..the phone doesn't works.

Pet

2/10

Poor

01 Mar 2025

Twila

was not pleased with the service

10/10

Exceptional

02 Feb 2025

Mike

Great place, rooms were comfortable and well layed out. There was a possible booking issue and they called me the day before and made it even better than we booked.

Staff was super friendly.

10/10

Exceptional

27 Dec 2024

Suzann

Everything was wonderful!

Leisure Pet

10/10

Exceptional

11 Dec 2024

Jim

We love this property and stay here every time we are in Branson. It is perfectly located and clean and quiet. We love the kitchenette and the staff are wonderful and courteous and kind. We have recommended this property to our family and friends. Thank you, The McKinney’s, Deer Patk, TX

Leisure Pet

10/10

Exceptional

01 Dec 2024

Tina

Awesome!

We come to this area 2-3 times a year, this is by far the best place we have stayed! We have a favorite go to hotel now when we return. Everything was top notch!

Partner

8/10

Excellent

07 Oct 2024

Judy

Clean

10/10

Exceptional

15 Sep 2024

Brad

Staff was amazing!! Room was clean and perfect.

10/10

Exceptional

08 Sep 2024

Amanda

Over all the room was excellent. There was a few issues with one of the bedroom tv’s but we were only staying one night. It wasn’t a big deal. The room was very clean. We loved it has 2 bedrooms and 2 bathrooms. The beds were comfortable. We had a great experience. The staff was really nice.

Friends_and_family Family

6/10

Pleasant

11 Aug 2024

LaChrisha

When we checked in, only one of the people at the front desk welcomed and acknowledged us. The lady just kept doing whatever she was doing. She could have at least spoke. Our room was spacious and bed was comfortable. Seemed clean over all. The floor of the tub didnt seem as clean as what it could have been. The tv was situated towards the bed only so everyone would have to sit on the bed to watch. It was also hard to figure out how to even use the tv. 2 remotes with 2 different functions. Took like 10 minutes to finally start watching. It would have been nice to have some instructions as it was frustrating The breakfast options were decent but the attendants kept allowing the sausage to run out before making more. Normally it would make sense to keep a backup in the warmer to keep items replenished adequately so people didn't have to sit and wait 15-20 minutes. Overall it was a good stay.

Leisure Family

4/10

Poor

04 Aug 2024

Shannon

Body hair in shower and toilet. Foul odor in hallways and elevator. Hotel over all was not in good condition and was not as clean as other Marriott affiliated hotels. Trash in grilling area. Extremely loud AC unit

Leisure Family

2/10

Poor

31 Jul 2024

Patricia

Patty

Disastrous checkin for grandparents with 5 kids. I reserved and paid for two, 2- bedroom suites to be told upon arrival that they had 1 available but would get me 2 other single rooms. No charge on the 3rd room. I explained that the children were 6-13 years-old with only 2 of us adults. I will skip the drama to say that we ended up in 2 rooms, 1 double suite and a single. If only they had alerted me that “construction “ had changed my reservation, I would have found other lodging. The Marriott made us pay for the single room and told me to check with Hotels, com about a refund on the other double room. (They charged us nearly the same price for the single.) And, yes, this was from the property manager.

As for the single room, the shower had a lovely glass system installed 8 degrees off level. If I had realized that before getting in, I would have stuffed a rag in the track. It took Olympic dexterity to keep the door closed and shower at the same time. Speaking of the Olympics, we didn’t get to watch them that evening as even the children couldn’t figure out the remote controls.

I travelled professionally many years. This experience takes the gold medal in disappointing hotel experiences.

Friends_and_family Family

6/10

Pleasant

28 Jun 2024

Linda

This location was under construction right as you walk into the hotel for check in. Had to take your luggage via alernative routing. Would not have stayed knowing this. No mention on website. No discount was offered for the inconvenience.

Leisure Partner

8/10

Excellent

10 Jun 2024

Linda

Remodel challenges

Stayed 5 days and housekeeping never came. Called to ask if someone could at least empty trash... they said yes, but no one came to empty. Under construction, so many amenities were not available. Breakfast scaled way down. Tripped over raised carpet in a doorway, called to let front desk know that they might want to tape it down so no one else falls. They never did. Room was nice, some staff were cool, just made assurances that weren't followed thru. Not having housekeeping for 5 days was not really acceptable for the price you pay.

4/10

Poor

09 Jun 2024

Kyle

Property was under repair which is understandable but the elevator only worked from the 1st floor and the continental breakfast was cereal and cold biscuits. The room did not have bedding for the pullout sofa and the keycard worked only after multiple tries of each card. The staff did what they could.

Leisure Family

10/10

Exceptional

03 Jun 2024

Aleisha

Great area friendly staff

2/10

Poor

16 Apr 2024

Rebecca

The property was under construction, and no one shared that. There was no spa as the listing indicated there would be. There was no gym available due to the construction. The contractors were parked in the handicapped area, blocking the ability to move the cart into the building. Televisions did not work. This was over priced and unpleasant.

Leisure Family

8/10

Excellent

17 Sep 2023

William

Pretty good

Stainds in bathroom, no sheets for fold-out and clerk said no ice maker (he was wrong)

Friends_and_family Family

4/10

Poor

13 Aug 2023

Ann E

This property is in need of a major upgrade the furniture is dirty, flooring is falling apart and the common green space area is filled with trash!

Leisure Family_with_children

10/10

Exceptional

08 Aug 2023

Giancarlo

Very clean well kept and organized rooms, friendly staff, good breakfast, love it!

10/10

Exceptional

12 Jul 2023

David

Nice , clean, friendly staff. Value was very good. Paid more at other hotels that were terrible. Will stay there again. Only downside pool was closed

Business

10/10

Exceptional

23 Jun 2023

Steve

Friendly staff

4/10

Poor

07 Jun 2023

Verified traveler

Booked a two room suite because I was traveling with three adults and two children. We arrived to find the pull out couch broken with a note saying to contact the front desk forva roll away. We did so only to find out there were no roll aways. We were offered an additional room, but by that time we were unpacked and the kids asleep. What else? The room phones did not work. The room was not clean (plenty of hair in each bathroom). The bathtub did not drain fast so we stood in dirty water. This is obviously not an upscale hotel, but the room was in need of repair. Skip forward to free breakfast... upon walking down at 7:00 on a Wednesday, they were already out of eggs and sausage. Also, not sure when swin season is in Arkansas, but it was early June and the pool was drained. The only redeeming quality of this hotel was that the front desk clerk was very sweet and tried so hard to help at midnight when we checked in and found out we were basically short one bed. However, she was very new and had to call someone else for help, but they couldn't help over the phone. Best advice, proceed with caution.

Leisure Family_with_children

4/10

Poor

23 May 2023

Martin

needs updating

Leisure Family_with_children

6/10

Pleasant

01 Apr 2023

Sonja

Property run down and room needs a lot of attention. The price that was paid for what u received was way over very disappointed

Business_and_leisure Family

10/10

Exceptional

08 Mar 2023

paul

great location for us but would have liked a paper

Leisure Family

8/10

Excellent

30 Jan 2023

Victoria

Front desk personnel are awesome!

Business

10/10

Exceptional

05 Jan 2023

Karen S

Great!

This room was so nice and big! The kitchenette was well furnished, the sofa was nice (the desk chair could use being replaced) and the bed was very comfortable. The employees were friendly and helpful. Breakfast was delicious with lots of good choices to choose from. Couldn’t have asked for anything better!

Partner

10/10

Exceptional

14 Oct 2022

Tiffany

Nice stay

All was good except for the air vent that blows right on the bed 24/7. Breakfast was the best we’ve had at a hotel!

Friends_and_family Family

10/10

Exceptional

13 Oct 2022

Elizabeth

We had a great stay! The 2 bedroom was awesome. Definitely look at doing another trip utilizing the 2 bedroom option!

Leisure Family_with_children

10/10

Exceptional

03 Oct 2022

Donald

It was very clean, quiet and peaceful. Loved it.

Leisure Self

2/10

Poor

30 Sep 2022

Rosemary

Awful Experience

Waited 15 minutes in the lobby to check in - no desk clerk. First room, smelled horribly, two tvs did not work, mold on ceiling and vent. Very dated and worn out. Second room had working tvs but was worn out and dirty. Would NEVER stay here again. I don’t understand how this could be a Marriott. I paid $239 for a room that was worth maybe $75 at best

Friends_and_family Family

2/10

Poor

12 May 2022

Billy

Not worth the money. Mattress needs replacement. Minimal water pressure in shower. Coffee maker lid broken. The breakfast buffet was awful all cheap low grade products

Leisure Partner

6/10

Pleasant

20 Sep 2021

Verified traveler

Pool is Broken

I liked the hotel and would stay there again if they get the pool fixed. Not having the pool available was a real downer for my family. We were looking forward to the pool all week.

Friends_and_family Family

10/10

Exceptional

28 Jul 2021

Verified traveler

Fort Smith

Very nice stay in Fort Smith.

Partner

10/10

Exceptional

12 Jul 2021

Angel

Road trip

Great location clean place.. just a little outdated but comfortable

Friends_and_family Family

10/10

Exceptional

10 May 2021

Verified traveler

Great location for eating

Leisure Self

4/10

Poor

06 Apr 2021

Shelly

Shouldn’t be charging the rates for this junk

This was a dirty hotel! Not only that parking is terrible and the hotel staff is nit very helpful. If you need something, you are in your own! The baggage cart didn’t work and they couldn’t even make the effort to find one that did. My room had mildew in tub and parts of tub missing, the room was so loud because of a/c unit, it about knocked me out of bed every time it came on. the chair to desk was ripped and pieces falling off!
Very disappointed and frustrated that I lid this kind of money fur such a crappy hotel! Cannot believe this is a Marriott

Self

2/10

Poor

31 Mar 2021

Verified traveler

The property looked nice, however, my reservation was for the wrong day. I was to arrive on 3/25/2021 but the hotel said it was for earlier in the week.
Was not happy after driving 5 hours to find out I did not have a reservation.
What's odd is that one confirmation shows 3/23, another showed 3/24, but my actual trip was for 3/25.

Friends_and_family Family

10/10

Exceptional

20 Mar 2021

Verified traveler

Very clean and friendly service. Also pet friendly

Friends_and_family Family

4/10

Poor

01 Feb 2021

Verified traveler

We usually stay here on short get-a-way family trips but this time it was not a very pleasant experience. We were on the bottom floor and it sounded like there was a hallway above our room that kept us awake most of the night. The bed was not comfortable at all, and our bathroom was outdated and had black mold on the walls. Also, I understand COVID is to blame for this but all we had to chose from for breakfast was a Banana Nut Bread Muffin. I hope things improve there soon.

Leisure Family_with_children

2/10

Poor

21 Dec 2020

Patricia

SUCH A DISAPPOINTMENT

Called at noon on day of stay - 3 hours before check-in time to verify our room was available and would be ready. Was told by MANAGER that all was well and it would be ready. He either LIED or is incompetent.

This was to be a 2BR ADA suite.

At 3:00 when we arrived, our room was unavailable and the best they could do was a 1BR and an efficiency ACROSS THE HALL from each other. My husband had to sleep on the VERY UNCOMFORTABLE sofa bed WITH NO SHEETS OR BLANKET OR PILLOWS. My disabled father needs assistance during each night, so one of us had to be in there with him.

Beds are comfy, but the sofa beds are old and CRAP. Do not count on a good night’s sleep on them. Sofa bed in 2nd room was also missing linens and pillows. Sloppy.

Kitchenette was dated, broken and dirty. See pics
Exhaust fan in bathroom was inoperable.
Breakfast was muffins and granola bars - not at all up to standard.

Will not return until rooms are updated and broken items repaired. Sad to see a MARRIOTT property in this condition.

Friends_and_family Family

6/10

Pleasant

10 Dec 2020

Pamela

Yuck.

Hair in tub and used bath linens.

Business

10/10

Exceptional

18 Sep 2020

Jeremy

Comfy as usual

Amazing as always

Friends_and_family Friends

8/10

Excellent

20 Jul 2020

melissa

ice hotel and convenient location

I was pretty happy with my stay here. I only had a few issues that weren't really the hotel employees fault. #1 I had reserved a 2 bedroom 2 bath suite. When i got to my suite it was 82 degrees and the thermostat was set on 60. Obviously there was a problem with the a/c. There were no more suites like that available so i was given 2 separate rooms. Not a huge problem, just disappointing. #2 the entire pool area was closed due to the covid issue. I am still confused why i couldn't lay on the lounge chairs by the pool since it was ok to sit by the firepit area... again not a huge deal just disappointing. The staff was very friendly and helpful and the rooms and hotel were clean

Friends_and_family Family

10/10

Exceptional

12 Jul 2020

Rachael

Had to stay for an extended period of time due to unexpected circumstances. The staff is amazing and accommodating! Everyone, from the manager, to the Front Desk, to the housekeeping staff, was incredibly kind and helpful during my stay. The rooms were clean, and they never hesitated on any of my requests during my nearly month long stay.

Friends_and_family Family

4/10

Poor

28 Jun 2020

Pamela

worst breakfast

Very disappointed in the quality of the breakfast. The price of the room and then getting the next day a very small muffin and a bottle of water. So bad. You should change the verbiage so everyone knows there isn’t a breakfast. I specifically picked this place for the hot buffet with there being 4 in our party.

Very disappointing. Other places we stayed just simply brought you a platter of what would have been other there for breakfast.

Business

8/10

Excellent

27 Jun 2020

Verified traveler

I would stay again

The front desk people were great. The place is a little bit outdated as far as the carpet goes and outside the building smelled like cat spray. It didn't inside but reeked outside. Of course that's out of there control. The beds were comfortable the room was overall wonderful except the shower in one of the rooms wouldn't get warm it was either all the way hot or all the way cold nothing in between

Friends_and_family Friends

10/10

Exceptional

25 Jun 2020

Perry

Very Clean, Wonderful Facility, & Welcoming Staff

Leisure Family

10/10

Exceptional

06 Apr 2020

PERRYWILLMON

The place was very clean and very nice.The clerk Molly was terrific helped with any questions i had.I will stay here again next time.

Business_and_leisure Self

8/10

Excellent

02 Feb 2020

Joy

Good stay....

Waited to long to decide on the trip and they only had queen mattress....comfortable but between the two of us we really needed a king....not their fault...clean room a big plus...next to the back door so lots of noise at times but great stay...good choice breakfast...

Partner

2/10

Poor

31 Jan 2020

Verified traveler

By far the most disgusting Marriott I’ve visited. Do not allow the appearance of the property to fool you, the inside is absolutely pitiful.

Leisure Friends

10/10

Exceptional

02 Jan 2020

LD

The room was nice, staff was very easy to work with, and breakfast was excellent. Great overall experience!