Sylvia Hotel and Resort

Indonesia , Labuan Bajo
Labuan Bajo, Waicicu Beach Area
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50 reviews shown

10/10

Exceptional

28 Apr 2026

LEYDA

Beautiful small hotel with perfect beach clean. access to the beach and pool restaurant has delicious food

4/10

Poor

16 Apr 2026

Silvia

All where with salt water, no regular water available to wash your hands, to wash your teeth, to take a shower, staff didn’t help, room was ok, beach views is nice, but the property don’t have the own lifesaver, you don’t feel protected

Family

8/10

Excellent

18 Mar 2026

Juan

Property was under construction. No fresh towels for every day.

Family_with_children

10/10

Exceptional

13 Mar 2026

Jacqueline

Very nice space perfect two pools beach walking distance. Staff is amazing.

Family_with_children

4/10

Poor

05 Mar 2026

Manuel

I was told no use the pull after 8 o’clock because they had to clean the pull but they didn’t do anything they just told me in a good way no to use the pull.

Friends

10/10

Exceptional

19 Jan 2025

Ana

My family was happy and confidant

6/10

Pleasant

16 Jul 2024

Carolina

first of the price for what they offer and announce themselves not work it!! so i picked this place because i was looking for a spa like place, the lady that did the spa was off, so didn’t get my spa, staff dinning and all beverages done by 9pm what kind of resort is this. the rooms not as clean and the bathroom has a plumbing issue, my waiter was amazing!!!

4/10

Poor

05 Apr 2024

Marina

There’s no drinking water. All the water that comes out of sinks to brush your teeth is salty! The shower is also salty … you need bottle water even to wash your hands.
The pool has green moist (dirt) stuck in it, very slippery and disgusting.

Leisure

8/10

Excellent

26 Mar 2024

Verified traveler

Family trip

We had a great stay!

Friends_and_family Family

2/10

Poor

29 Jan 2024

Eric

The pictures are completely way different than what the property looks like. I would not recommend this place to nobody. I am not satisfied. The only reason I stayed is because I don’t know El Salvador. I want my money back.

Leisure Family

2/10

Poor

28 Jan 2024

Nestor

No water to take a shower, very expensive for what the hotel is, limited menu, somewhat dirty the pool

Leisure

10/10

Exceptional

27 Jan 2024

Jose

It’s a lovely place to stay and relax with multiple pools, a beach front, many food options, free breakfast, and delicious dinner options at cost but worth it nonetheless. I’d highly recommend it for couples, families, friends and families. My stay at Izalco hotel & beach resort was the vacation I needed for sure. Clean rooms, amenities and an overall friendly and welcoming staff makes this place worth it and I recommend anyone looking for a great place to stay in El Salvador, this is it. Oh and it’s under 40 mins. From the airport which made things even more convenient for when we had to fly back home.

Leisure Family_with_children

4/10

Poor

19 Dec 2023

Sarita

The property is big however it is unkept. The entrance seems abandoned. The receptionist was unfriendly and despite we asked for consideration to access our room half hour before since we got off a long night flight she refused and delivered the keys to us 15 minutes after check in. Let me say that we left the property at 5am. I must say that the waiters had excellent customer service and saved the experience here.

Leisure Partner

6/10

Pleasant

19 Nov 2018

Clau

staffing nice specially waiters. all fine however toilet wasnt working for 1 day IMAGINE THAT. and they removed towels so we had no towels for 2nd night since were not replaced so we reached manager since our battery charger was not on the room and we are sure we left that inside room but even though it means NOTHING the fact that the manager didnt even try to empathize would make this experience from being almost good to be really dissapointed.. not so cool izalco hotel

6/10

Pleasant

15 Nov 2018

Vincenzo

The structure needs face lifting. Beach was very dirty

8/10

Excellent

01 Nov 2018

Verified traveler

The staff are great the water in the facility is salty the food is expensive

6/10

Pleasant

19 Aug 2018

Verified traveler

Despite being almost empty during our stay, we were hosted in the worst rooms (#12 and #13) which are very small, with a messy floor plan and urgently need an update. Would not spend another 80 USD on this kind of motel-like rooms.

4/10

Poor

12 Aug 2018

Verified traveler

I paid for four people. They did not give me four towels I have to argue with the person in Charge call Alexandria. They charge foe children . They don even treat them like peolpe.

2/10

Poor

06 Aug 2018

Nereo

I liked the service personnel. They are kind and nice.

I did not like management or the bad conditions of the facilities. The room had 2 broken windows. The white chairs were dirty, one seemed to have blood stain. They run salty water in this facility. They don't answer the phone nor they reply the emails. Extremely expensive for the poor service, $177.00 for one night. Expedia said all inclusive, they said not, this was only for the stay. DO NOT STAY AT THIS HOTEL.

6/10

Pleasant

02 Aug 2018

Verified traveler

The water to shower was salty didn't like it.

10/10

Exceptional

12 Jul 2018

Rosario

great service, excellent food, and hotel is nice.

8/10

Excellent

15 May 2018

Jose

Very friendly staff
Rooms bathroom need a at date
Overall okay

Partner

8/10

Excellent

24 Apr 2018

Evelyn

Customer service

Outstanding customer service, if you are looking for a luxurious place to stay. This hotel is not for you, but if you are looking for a comfty, family friendly, quiet chill spot. Izalco Hotel is for you. It was a clean hotel with every basic thing that you need. The beach is right there pool is great nothing fancy but essential. Also, great food and great prices and staff treat you really well.

8/10

Excellent

03 Nov 2017

Verified traveler

Right on the beach

Great staff and very attentive. Adrian is the best tour guide. Great prices,rooms are fine and clean. Will go back

6/10

Pleasant

23 Aug 2017

Maritza

Nice to the beach

Very close to the beach but the shower didn't have ANY RUNNING WATER!!! and the toilet wasn't working too well.
The television only had 1 channel working I guess that's the one the owner watches .
Overall i will not go again and would not recommend it for the price they charge NO!

2/10

Poor

22 Aug 2017

Verified traveler

Terrible experience, not recomended

Upon arrival the room was dirty and full of cockroaches. The hotel in general is old and really lacks maintenance. The food is awful. I do not recommend this hotel at all. Really disappointed.

8/10

Excellent

07 Jul 2017

Fernando

Is a good hotel to stay, but they should add a restaurant with a music performance.

2/10

Poor

16 May 2017

marco

Horrific

No room wifi, existing wifi only accessible close to reception, dirty, construction going on, old and run down

10/10

Exceptional

29 Mar 2017

Mari

Great Place too bad we didn't sleep here

We found this place online and the price was right so I booked it! We got in very late into El Salvador 10:30pm. So we called Orbitz the night before to let the hotel know, but Orbitz said they couldn't reach anyone at the hotel and left a message for them. I didn't feel very confident about that so I called Orbitz again the day of earlier but the same thing happened - no response. When arrived in El Salvador it almost 11pm my car rental guy tried calling the hotel several times and nothing. He suggested I stay in a hotel close to the airport because it was late and the road to the original hotel was very dark. So we did do that. The next day we went to the original hotel and it was great! They said that they didn't answer their phones after a certain time but that I should've of just shown up and they would've let me in. While we were there it was amazing we were very sorry we had to leave and sorry we hadn't stayed the night.

6/10

Pleasant

01 Mar 2017

dia binae

Nice hotel right on beach!

Not any English speakers but they were very friendly and helpful! Food was GREAT!

6/10

Pleasant

17 Feb 2017

Verified traveler

Nice place, WIFI not so nice

i got my room later than the check in hour, like half hour later due to A/C not working (that i fixed by unplug in and re plugin it).

Wifi signal was there but router had "malfunction" and you couldn't connect to it. An the router that was working didn't have enough signal to my room

Partner

6/10

Pleasant

14 Jan 2017

Isabel

Not that good

The hotel was good, the beach was beatiful, however, I would not recommend. When we got there it was ok, but next day in the morning there was a bad odor, later I found out it was coming from the closet, it was rat odor. Somebody got there and cleaned our room (it seemed they were aware about the bad odor) - But still when you opened the closet door it smelled really bad. - It was horrible !

8/10

Excellent

06 Dec 2016

Jose

Good

Partner

4/10

Poor

28 Nov 2016

Robert

May have been nice 20 years ago?

The hotel is old! Very old! The rooms are very dated and run down, first room we were in the shower drain was clogged, we changed rooms and we had very loud neighbors, the tv and voices could be heard through the door that was apparently paper thin, and looked like it had been kicked, you can hear a mouse fart in the next room!
It is on the beach, the food was good, the staff was excellent!
If you are on a budget and don't mind cold showers, and not expecting a 4 star hotel it's worth the money.

10/10

Exceptional

05 Apr 2026

Marvin

el personal es exelente y servicial la comida perfecta lo recomiendo al 100%

Partner

10/10

Exceptional

28 May 2025

iveth

Gracias

Business Self

10/10

Exceptional

18 Mar 2025

RUDY

Muy buen servició

Leisure Family

6/10

Pleasant

20 Feb 2025

Tony

Très bon service , plage et piscine ok, chambres dans la moyenne, nourriture ok, vieux bâtiment mais assez bien entretenu. Propreté ok

4/10

Poor

24 May 2024

Karla

La zona es tranquila , pero el hotel en la entrada no tiene buenas condiciones y los baños sociales realmente no están en buenas condiciones

Leisure Family_with_children

6/10

Pleasant

21 May 2019

Verified traveler

me gusto l;a atencion del personal el lugar la comida la ubicacion

Leisure Partner

6/10

Pleasant

26 Dec 2018

ANA

Salle de bain mal entretenue, mauvais odeur, les pattes des lits à chaque fois.

Friends_and_family Family_with_children

8/10

Excellent

19 Oct 2018

Guillermo

Recomendado!!

Lugar cómodo, familiar y único, el servicio a la mesa deben mejorar pero en todo lo demás muy excelente todo!

Friends

10/10

Exceptional

02 Aug 2018

Guillermo

Es un buen lugar accesible ...muy agradable ambiente

10/10

Exceptional

04 Jun 2018

Beatriz

super bien buenas instalaciones excelente servicio .

Friends

10/10

Exceptional

16 Apr 2018

Hugo

Servicio de Primera Clase

Un servicio de primera clase, Walter, Ingrid, Rene, y el seńor Santos nos atendieron super bien. Los representantes de la oficina son muy amigables y atentos con los clientes y demuestran su servicio al cliente incondicional. Gracias a todos por hacernos sentir como huespedes de primera clase!

Partner

10/10

Exceptional

11 Apr 2018

Fernando

Estadía increíble y relajación en el Izalco hotel

Simplemente excepcional. Desde la llegada al hotel fue un trato muy amable que te hace sentir como en casa. Sus instalaciones son increibles y las habitaciones son muy acojedoras y cómodas. Las piscinas son increibles, muy espaciosas y el agua deliciosa para nadar o simplemente darse un chapuzón. El personal es muy amable y servicial que te entienden de maravilla. La comida simplemente exquisita y a precios increiblemente bajos y al alcance de todos. Puedes comer muchisimo y gastar poco. Increible. La plaza simplemente hermosa, con su arena color dorado y un mar increible es ideal para pasar un momento sentado a la orilla o adentrarse en el mar para darse un chapuzón y dsfrutar de las olas.
El ambiente es súper relajante y tranquilo que te hace olvidarte del ajetreo diario y los problemas de la vida. En la noche es increible y tranquilo, ideal para platicar o pasar un momento romántico con tu pareja o ameno con tu familia y amigos. Simplemente recomendable, yo volveré a ir en mis próximas vacaciones. Aseguro la completa satisfacción y que no te querrás ir del hotel porque es hermoso, accesible, seguro, tranquilo y muy relajante. Simplemente una excelente estadía

Partner

10/10

Exceptional

07 Jan 2018

Ruben

Calidad

Amabilidad
Excelente comida
Precio conveniente

Family

6/10

Pleasant

03 Sep 2017

Verified traveler