Royal Halong Hotel

Vietnam , Hanoi and North
Ha Long, Halong Street, Bai Chay Ward, Quang Ninh Province
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42 reviews shown

10/10

Exceptional

22 Nov 2025

James

Room was spotless Servises was great no complaints at all keep up good work

Leisure Partner

10/10

Exceptional

14 Nov 2024

gabor

royal halong

Amazing place really good place.did not expected that spotless stay.

Self

8/10

Excellent

25 Aug 2024

vincent

Excellent breakfast

Lovely staff and excellent breakfast buffet

6/10

Pleasant

19 Mar 2024

Samantha

AC Woes

The hotel itself was lovely. The staff was friendly. However, the air conditioner in my room and my friend's room didnt work properly. We called the front desk who sent someone to mess with the buttons, and they claimed it was working. But, we had the AC set at 15°C (just to cool it down), and it never got below 23°C. It was an uncomfortable night of sleep.

Friends_and_family Friends

10/10

Exceptional

21 Feb 2024

Van

Nice hotel and very clean

Leisure Family

2/10

Poor

17 Jul 2022

Michelle

The room smells like mould

Leisure Family

6/10

Pleasant

28 Oct 2019

Verified traveler

Great bay view

Hotel room was nice and the view of the bay view was great. Nothing was open at the pool and the services seemed limited. Avoid the Chinese restaurant as the prices are substantially higher than anywhere else.

Friends_and_family Friends

10/10

Exceptional

24 Aug 2019

EFRAIM

Very Impressive hotel

I enjoyed the beautiful Lobby, big room and good breakfast.

10/10

Exceptional

16 Aug 2019

Devon

Perfect Stay

Really enjoyed our stay here for my partner birthday! They put on a little cake and it was a lovely touch. The hotel itself is massive. Ha Long itself as a city, is very odd. Loads of empty buildings, just waiting to be filled. However, the hotel itself was perfect, (very, very) comfy bed, amazing bathrooms, good little gym and pools. The breakfast spread was excellent, no faults!!
Just be aware that reception was a cash deposit for 100,000,000 Vietnamese money- or equivalent USD. As card deposits take forever to get back apparently.

Partner

2/10

Poor

10 Jun 2019

This hotel was a gambling place serving only to Chinese guests. Most of the people staying here are Chinese men going here to gamble and looking for prostitution. I would not recommend this place to family with young children.

Leisure Family_with_children

8/10

Excellent

09 Jun 2019

HSU

Not too much shops nearby. Night market is a bit far and about 10 mins by cab.

Leisure Family

8/10

Excellent

25 Dec 2018

Chris

Royal Halong Hotel

This is a good hotel. On arrival the staff were friendly and check in was fairly smooth although there was a language barrier. If you are an English speaking guest it will be a little more difficult than in some of the other hotels in Vietnam we stayed. Our room was as we had expected, it overlooked Halong Bay and was in good condition and very clean. The indoor hotel swimming pool and spa facilities were excellent. My wife and daughter especially enjoyed their massage. We didn’t use the casino but for those inclined the option is there. Breakfast in the restaurant was very good but should you wish to eat outside then there are restaurants within 10 minutes walk or an inexpensive taxi ride away. There will be more options to dine out in the near future as there is a development close by that will offer further dining options and retail in the near future. We would stay here again in the future when visiting Halong

Family

8/10

Excellent

15 Dec 2018

Michael

Large modern hotel with casino

Overnight stay from Hanoi to go on a boat trip the next day. Enormous modern hotel but few guests. It seems to be a casino resort for Chinese visitors (sign saying Vietnamese not admitted to casino). Staff helpful but not all speak English. Very good breakfast included. Good value and nice view of the bay. 10min walk to village and 15min drive to Ferry Terminal but taxis very cheap. Staff can organise car trips back to Hanoi or elsewhere. Large construction site across the road but no noise at night. I would certainly recommend staying on the land and going for a day cruise if you want to save money.

Partner

6/10

Pleasant

08 Nov 2018

Vienna

For a five star hotel, the staff don’t know a word of English which is very disappointing and so difficult to communicate. The location is not suitable at all as it’s far away from everything. Room service menu is limited and over priced. The room is good but then again the fridge wasn’t working. Overall, not a good place and I will definitely not recommend it to anyone nor will I ever return to this hotel again. You shouldn’t call yourselves a 5 star hotel either.

10/10

Exceptional

30 Aug 2018

Paula

lovely hotel

lovely hotel, staff very pleasant and helpful. breakfast was great. really enjoyed our stay.

10/10

Exceptional

20 Aug 2018

William

Quality hotel option when visiting Ha Long Bay

We stayed here after our overnight junk boat trip was cancelled due to bad weather at the last minute and enjoyed a comfortable and entertaining stay. The room was very spacious with high quality furnishings and a quality bathroom. The hotel's facilities are good with gym, pool, restaurant and casino to enjoy if, like us, you are stranded by a typhoon! The staff were very helpful and assisted us in booking alternative sightseeing activities after our tour was cancelled. The only draw back was the location which was a little isolated half way between Tuan Chau Harbour and Ha Long City which meant we required taxis to do anything. Aside from that I would recommend this hotel as a place to stay with the comfort and good service that you'd expect from a 5 star property.

Partner

6/10

Pleasant

22 Jul 2018

Verified traveler

Pictures were nothing like what we got. Smelled like smoke even though the staff stated that our floor was smoke free. Hotel was ok overall. Nothing special

10/10

Exceptional

14 May 2018

Chris

Very nice

They were extremely nice and helpful and even booked me a very nice tour of Ha Long Bay. I would definitely recommend this hotel if you’re in Ha Long City

6/10

Pleasant

23 Apr 2018

Karl

Hotel was in very good condition, centrally located, however the staff don't speak English, which makes it difficult for someone who doesn't speak the language.
I can understand why they don't have the need to speak English, 99% of their customers are from China, Taiwan and Korea.

10/10

Exceptional

12 Apr 2018

Verified traveler

Expedia needs to be more diligent

I need a booking number which Expedia didn't supply, the itinerary number or book number provided by Expedia were not the right criteria for what was needed to check in. 30 min hassle at the front desk cause the correct information wasnt provided by Expedia. Checked app, email, online Expedia website, none had it.

8/10

Excellent

28 Mar 2018

Sarah

An all-round lovely experience!

This hotel was incredible - the views were great, the rooms were big and lovely to stay in, but I would warn to pay more and get a bay-view room as the other rooms don't exactly have much to look at.

In terms of staff, everyone was wonderful and extremely attentive - I didn't open a single door on the trip. Reception also helped us organise a boat trip and gave us advice on the local area.

The outdoor pool is fantastic and the indoor pool is just as nice, but isn't heated, so you're aware.

In terms of hotel facilities, everything was great - the restaurant was lovely (and I'd definitely recommend adding breakfast to your booking) but the spa was disappointing as it is for men only :/

Overall, I thoroughly enjoyed mty stay at the Royal Halong Hotel and would absolutely stay again.

9/10

Partner

6/10

Pleasant

03 Oct 2017

Cindy

It's not a 5 star hotel standard

Location isn't great as it quite far from the centre and notthing to do surround. Staffs are not really friendly. The hotel allows guests to smoke right inside so it's not a friendly kids staying. Buffet breakfast isn't great and not many choices to choose from.
Overall this hotel isn't a 5 star rate standard and I would not recommend this hotel to anyone. If you are a family travel with young kids, don't stay here.

6/10

Pleasant

23 May 2017

chong

I would not recommend this hotel it is overpriced My room AC was not working and it took them hours to reponse to my complaint The buffet ran out of food and that is not acceptable overall it is not worth the money

10/10

Exceptional

20 May 2017

Sunny

Excellent service and facility

The room is spacious, clean with good amenities. The staff spoke English and were friendly and helpful.

Family

8/10

Excellent

30 Jan 2016

russell

Amazing indoor pool and fun casino

Grear sports facolities. Pool is fabulous. We enjoyed casino too. Not much going in in area. restaurant was superb

8/10

Excellent

27 Jan 2016

Verified traveler

Nice Hotel and close to city centre

We had a great time in Halong, the Hotel is ROYAL in every way, all facilities are well maintained and staff are friendly, not to mention the hotel is really luxury in every way

6/10

Pleasant

04 Jul 2015

Verified traveler

Unfriendly staff

Beautiful looking hotel but staff were unfriendly

Family

8/10

Excellent

21 Feb 2015

Verified traveler

Accommodation,Customer Service

Bedrooms are excellent in terms of decor, comfort, space.
Breakfast is geared towards the Asian palate without adequate choices for the western taste.A patron was observed smoking whilst taking food from the food trays,although the waitress dealt with the problem once she was informed.
Hotel's method of checking that no item was removed from the room is unsatisfactory and can be embarrassing if a genuine mistake is made by the patron.

6/10

Pleasant

20 Jan 2015

Arnaud

Disappointing.

The food in the restaurant was really bad. They tried to keep our passport during registration. There was some construction until 9pm.

Overall we were a bit disappointed.

Partner

8/10

Excellent

26 Dec 2014

Verified traveler

Nice hotel, but NOTHING to do in the city

The hotel is nice especially the service is great, the food is excellent!

8/10

Excellent

12 Mar 2025

SANGSOO

호텔 규모는 훌륭하다. 그러나 식당 메뉴는 빈약하다.

호텔의 규모와 크기는 만족한다. 그러나 식사는 호텔의 위상에 비해 초라하다. 메뉴가 추가되면 좋겟다.

Friends_and_family Friends

2/10

Poor

07 Oct 2024

dong hun

태풍 피해때문에 아직 정리가 안된듯 합니다.
곰팡이 냄새가 많이 났음

Friends_and_family Family

2/10

Poor

28 Aug 2023

Enrico

Camere fatiscenti per un 5 stelle non corrispondenti alle foto sul sito, molti cinesi al casino in cerca di fortuna e prostitute

Leisure Partner

8/10

Excellent

23 Apr 2019

Kristine

Good stay

Great hotell with Nice rooms and exceptional service. Breakfast was okay, typical chinese dishes. Didn’t appreciate that smoking was allowed in the lobby etc, since I find the smell nausiating

Friends

6/10

Pleasant

08 Jan 2019

Verified traveler

No volvería, no es mi estilo de hotel. La decoración demasiado estrambótica para mi gusto.

6/10

Pleasant

24 Dec 2018

Olivier

The room is very good but just avoid the restaurant. The menu is big and interesting on the paper but sea foods were out of stock... the service in the restaurant is low level. We ordered one soup but got 2, we had to ask severyl times to get a glass of water. So I recommend to book this hotel for the room and the casino if you like, but not more.

Friends

6/10

Pleasant

14 Aug 2018

Magali

Supoortable pour une nuit

J’avais choisi cet hotel pour ce reposer du vol de 15:00 et trajet depuis Hanoi avant une croisiere. Chambre Deluxe confortable. Hotel en partie en travaux avec quelques nuisances. Hôtel situé dans un quartier en construction donc la vue sur la baie comprend la vue sur les travaux. Clientèle essentiellement chinoise et tres bruyant dans le hall. Les 2 restaurants ne semblaient pas extraordinaires et nous avons opté pour un diner et petit dejeuner au Novotel proche pour ne pas avoir un petit dejeuner uniquement asiatique.Je ´aurais pas pu rester plus d’une nuit.

Family

8/10

Excellent

23 Jul 2018

Anne Britt

Anbefales

Supert hotell, du følte deg ivaretatt, grei avstand til butikker og restauranter. Det var dårlig med internasjonale retter i resturantene på hotellet

Family

6/10

Pleasant

01 Apr 2018

stive

카지노가 있음 , 스스로 제어못하는분 추천못함, 아침식사 메뉴가 저급입

수영장 공사중 이고 피트니스시설도 저급이고 익스피디어 추천호탤이라 예약하고 갔지만 가격대비 추천할 호탤 못됨

8/10

Excellent

09 Oct 2017

Verified traveler

中餐廳菜肴美味

旅行團很多大大的下降了酒店的品質。酒店離市中心較遠，出入、用餐及購物較不方便。

Family

8/10

Excellent

25 Jan 2016

Markku

Hotelli ranta-alueen läheisyydessä

Viiteen tähteen rankattu hotelli, joka ei kuitenkaan kaikilta osin täyttänyt viiden tähden odotuksia. Hotellin ja huoneitten kunto hyvä, myös hyvät saunatilat ja kuntosali, joka kuitenkin melko vaatimaton varustukseltaan. Monipuolinen buffet- aamiainen. Hotellin henkilökunta aika teennäisen ystävällistä suuremmilta osin ja jotenkin kylmä vaikutelma jäi varsinkin respan henkilöstöstä.
Hotellin lähellä oleva ranta remontissa ja suurta rakennustyömaata, varmaan valmistuessaan hyvä kokonaisuus kuitenkin. Matkaa Halongin keskustaan muutama kilometri.

Family

8/10

Excellent

24 Jun 2015

Verified traveler

Good seaview, good service and reasonable price.

Family