SOLEIL Ha Long Trademark collection by Wyndham

Vietnam , Hanoi and North
Halong, 82-84 Hạ Long, Bai Chay
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20 reviews shown

2/10

Poor

15 Mar 2026

Jame

Staffs are horrible ( No helping at all just point about money when having problem like reservation and add on fees ). Staff skill need to be trained in 5 stars hotel. Wont ever be back… Thank you !!!
Tran

Friends_and_family Family

8/10

Excellent

23 Feb 2026

Trinidad

Staff was very pleasant

Partner

10/10

Exceptional

08 Jan 2026

Gregory

From the moment we arrived, the reception staff made us feel genuinely welcome. Their service was consistently polite, professional, and attentive, setting the tone for an exceptional stay. They went out of their way to provide excellent food recommendations, all of which turned out to be fantastic and added so much to our experience. What truly stood out was how comfortable and cared for they made us feel—so much so that we decided to extend our stay. A big thank you to the reception team for their outstanding hospitality and for making this hotel feel like a home away from home. We can’t wait to return.

Leisure Partner

8/10

Excellent

05 Jan 2026

Hyowon

Hotel was great, room with a very good view on 21st floor. However, the good view had a problem - it was facing the beach side where every evening there was a very loud music from around 8pm until 30 minutes past midnight. This noise is not very loud on the ground floor and on the street, but high up on 21st floor, the loud beats of the music fills the air and we had difficulty sleeping and be in peace.
On the second evening, we informed this to hotel and they were kind enough to promptly move us to the lower level room that did not face the beach but to a side (looking at another building). There was noise there too but much lower than before, so it was good.
We are thankful for the hotel's quick action to move us.

Other than this, the hotel has a nice big lobby, everything is kept clean and tidy, staff were all very supportive and kind.

We did not have the information on the noise level in that room before - some people might be OK with such a noise considering great view.

Friends_and_family Family

10/10

Exceptional

15 May 2025

Juan

Liked breakfast and bedding

Leisure Family

10/10

Exceptional

13 May 2025

Juan

Nice bedding,magnificent view, nice breakfast

Leisure Family

4/10

Poor

23 Dec 2024

Ben

The property is a bit tired compared to their pictures. Additionally the cleaner left my door wide open all day (twice) and the swimming pool is closed.

Leisure Self

10/10

Exceptional

12 Nov 2024

Mario

Great location and service

10/10

Exceptional

29 Oct 2024

Aileen

Great hotel in Ha Long

Nice and friendly staff. Efficient check in & check out process. Our room is spacious, clean and modern.

Friends_and_family Friends

6/10

Pleasant

12 Oct 2024

Eva

We stayed here the night before our Halong Bay cruise. Beautiful hotel but no amenities. Pool was closed, restaurants were closed. Ha Long, the city, was “dead”. Cheap restaurants with poor quality food.

Leisure Family

10/10

Exceptional

08 Oct 2024

Prudencio

I loved every minute of my stay, service was superb, my only complain was. that the pool was closed (early october), which I was looking forward to use it. Very nice place to stay for a few days

Partner

6/10

Pleasant

06 Jun 2024

Beniamino

Fine for a night before a cruise or moving on elsewhere but for a new property some areas already a bit tired - such as the bathroom. Staff at reception were helpful but spa/massage staff were not as attentive, started the wrong treatment and asked for tips and then asked for more when we did tip.

Leisure Partner

6/10

Pleasant

15 Apr 2024

Mandeep

Too much mould

The shower was hideous. It had black mould and my daughter refused to shower in it. I did, wesring my flip flops

10/10

Exceptional

16 Mar 2024

Chiu Hoeng

good location, next to scenics spot

10/10

Exceptional

05 Mar 2024

Megan

Amazing!

Wow! Amazing, beautiful room. I am so shocked at the price $100 AU dollars a night for beautiful big spacious suite including breakfast in lovely comfortable hotel.

Friends_and_family Family

6/10

Pleasant

21 Feb 2024

Ronald

Had a rough start at the hotel. Reception coudnt find my booking through expedia that i made since november 2023. Not sure if it was expedia or the hotels fault but after 20min they finally found my booking. The staff were polite and helpful throughout my stay. They were the best thing about Soleil after the buffet breakfast which was excellent. Tasty and plenty of choices, from asian to western cuisine and plenty of fruit. I suggest you eat as much as you can at breakfast because the area have almost no good restaurant nearby. The restaurants across the streets are basically tourist traps. They serve the worse and smallest pho i have ever tasted anywhere. The fried rice have hair in it and the most tasteless spring roll in all of Vietnam. Thats why you dont see locals eating there. It feels like a ghost town in the area sorrounding Soleil. Better to stay on the other side of the city if you want good food. The gym area is huge but only have dumbells that go up to 25kg and cable machines that are barely functional. The seat at the bench press machine isnt even bolted on and they move stiffly due to no one maintaining them at all. My panoramic room was clean and functional. Great view of the street facing the roudabout and the ocean but no soundproofing at all. Im on the 21st floor and i could hear a nightclub 2 km away until the middle of the night then its chicken crowing in the early morning from the neighboring area.

Leisure Self

10/10

Exceptional

16 Jan 2024

Tee Loong

Front desk staff are friendly. Room is big and bed is very comfortable. Bay view is fantastic.

Partner

10/10

Exceptional

11 Jan 2024

Amanda

Beautiful property and one of the best rooms that we have stayed in during our visit to Vietnam. Great views of Ha Long Bay and close to the port and hop on hop off bus stop. Staff were very helpful.

Leisure Family

10/10

Exceptional

20 Nov 2023

George

Find a different hotel

This hotel at first appearance is excellent . Peel of the layers and Oh Dear. Good location , room on arrival was clean and tidy . THEN
The restraint is beyond slow 3 people and us 40 mins for food , I got mine then my husband got his after I had eaten mine. Mango smoothly is very good only took 20 mins to arrive ! . The next time 30 mins for 2 bowels of soup ! . Let’s talk cleaning , the mad would nock at 830am even if we had the do not disturb on, she was not impressed when we said we are not up every day this happened. We went out for a day came back room not cleaned at all . No manager was ever on site so we where told ! We where going on a night cruise and wanted a shower and had no towels. Eventually 25 m8ns later and 2 calls to reception they came with towels . hot water is hit and miss want a shower around 8 am no hot water or after 7 pm.
THIS IS A 5* HOTEL I think not .
Next yesterday we returned after a day cruise the room had been cleaned LOL a pile of black hair on the bathroom floor ? We are both blond ? Showed these to the receptionist as we checked out : Manger not available.
very , very poor and for no manager in 5 days ?????

Partner

10/10

Exceptional

14 Nov 2023

David

Came to the Sol Ha Long after a bad experience at the Novotel. The staff and hotel were amazing and exceptional. The room and service were outstanding, the pool was a blast for the kids and the breakfast was great. Would highly recommend this property to others and would definitely stay there again!

Leisure Family