Novotel Ha Long Bay

10/10

Exceptional

07 Mar 2026

Lars

A wonderful resort with all the necessary amenities and very lovely staff

Friends

10/10

Exceptional

04 Mar 2026

Jonas

Ich bin mit diesem Hotel rundum zufrieden, da es für Besichtigungen günstig gelegen ist und saubere, gut ausgestattete Zimmer bietet

Self

8/10

Excellent

01 Mar 2026

Yuliana

Rooms should be better cleaned.

Partner

10/10

Exceptional

28 Feb 2026

Oliver

The hotel's common areas are designed simply yet warmly, making a good impression from the moment you step inside

Family

10/10

Exceptional

22 Feb 2026

Choi

방은 아주 고급스럽지는 않았지만, 잘 정돈되어 있었고, 필요한 모든 것이 갖춰져 있었으며, 모든 편의시설이 제대로 작동해서 편안하게 머물 수 있었습니다

Family

10/10

Exceptional

21 Feb 2026

Laura

Der Aufenthalt in diesem Hotel vermittelte mir ein großes Gefühl der Sicherheit, angefangen beim aufmerksamen Service des Personals bis hin zur Tatsache, dass die Ausstattung der Zimmer stets vollständig und in einwandfreiem Zustand war

Family_with_children

6/10

Pleasant

09 Feb 2026

Luan

Nothing open around like 1 restaurant n 1 coffee shop in 2-3 miles

10/10

Exceptional

05 Jan 2026

Michael

Great hotel to stay at

Leisure Partner

10/10

Exceptional

13 Nov 2025

Elizabeth

The staff and wonderful and kind. They ensured we had a room with both balcony and bathtub, a lovely large comfy room. The location is good to the clubs, market and many shops and restaurants. The showers were exceptional with super hot water and great pressure. The breakfast was a great value with many options. The bed was a proper king and the blackout curtains did just thay. The only the only thing i would recommend is to add chairs to the balcony and teach the bartenders how to pour a drink with more than 20 ml of liquor. Recommend. blackput curtains did exactly that. The only

Partner

10/10

Exceptional

06 Oct 2025

Chuong

We had a wonderful stay at Novotel hotel. The staff, facilities, and amenities were excellent.

Leisure Partner

8/10

Excellent

04 Oct 2025

Laura

We stopped for a very brief one night stay before boarding the Mon Cherie Cruise HaLong Bay..it was comfortable, quiet and provided hot breakfast. The swimming pool is lovely..we ate at a great local Italian restaurant in very close walking proximity Vinace. A perfect 20 hour stop over.

Partner

8/10

Excellent

27 Apr 2025

Ben

Clean and well situated property with lots to do in walking distance. Staff was friendly and helpful, but the bed was not up to par. It was hard and springy like sleeping directly on a box spring. It was pretty bad.

Leisure Partner

8/10

Excellent

05 Dec 2024

Emily

We enjoyed our room and the facilities, including the pool. However, we found the food was lacking in quality. Our room wasn't properly cleaned when we arrived (there was someone else's underwear on the floor and the mugs were not clean) and we had to ask the staff to clean it again. That being said, the staff were extremely helpful and kind. They definitely made the stay better. We apparently came during \"off season\" which made the whole area seem like a ghost town. We did find some good places to eat tho, and the bay cruise we did was as beautiful as we imagined.

Leisure Partner

10/10

Exceptional

21 Nov 2024

poonam

Good

Leisure Family

4/10

Poor

13 Jun 2024

Tan

My room 916 has several issues. It is not soundproof, and I can hear the kids next door screaming and playing. The drainage in the shower stall is clogged with hair. The toilet does not have a bidet sprayer. The mini-fridge is old.

The hotel is located near the city square, where they play loud DJ music until midnight, which is a nightmare for anyone who wants to rest. My wife has to wear her AirPods to block out the loud music.

The outdoor pool on the first floor does not have a dressing room. As a result, guests after swimming need to return to their rooms to change their clothes, which inevitably wets all the elevators.

The food is average or below average.

Overall, I would not recommend this hotel.

Leisure Partner

10/10

Exceptional

24 Dec 2023

Van Duc

The receptionists were helpful to claim my two lost checked bags from San Francisco to Hanoi

Friends_and_family Family

10/10

Exceptional

28 Nov 2023

husna

The staff were friendly and the food in their restaurant was lovely.

Leisure Family

2/10

Poor

14 Nov 2023

David

We booked a family Deluxe Room at the hotel at it stated it slept 4 people and came with a Sofa Bed and a day Bed. The Sofa bed ended up being a bench that the hotel wanted to charge us for. After confirming that the 'Sofa Bed' was included in the booking they wanted to charge us for the sheets and pillow for it?? The room was really nice, but the information on the booking was incorrect and our older son was not able to sleep on a bench for a few nights. We ended up checking out after an hour and took a loss on the booking as I was not able to get a refund. I booked a hotel down the block that was more comfortable and accommodating.
I was very disappointed with Novotel as the hotel was completely empty and they could have provided us with a room that would have worked for my family. Especially when the booking stated it slept 4 people and came with a Sofa Bed...which it did not. Very disappointed in the service provided.

8/10

Excellent

09 Oct 2023

Nigel

Bar food ok not restaurant food some unavailable told us 20 minutes after we ordered chicken was so tough couldn’t eat it

Leisure Partner

4/10

Poor

19 Sep 2023

Estee

This was meant to be a four star hotel but I didnt think it was. First of all, the greeting was awful. It was that bad, I wouldnt consider I had a greet and meet. Staff looks disengaged. There was a smell to the hotel. Rooms were old and wooden floors were creaking. The lift doors could really do with a clean. There isn't much lighting in the rooms or the halls. It was very dim all round. The hotel location as it was near the beach clubs, not only you heard some of the music but you would feel the vibration at night.

Check in and check out was easy and quick though.

Food was expensive than anything at the hotel as expected so I just went outside for food. Even then it is a lot less options than in the centre.

Its meant to be opposite the Ha long night market and I thought there would be food stalls and others but there isnt much so we ended up going to the convienence store.

Overall I would never come back to this hotel. It's like a ghost town.

Leisure Family

10/10

Exceptional

31 Jul 2023

Jamie

I enjoyed the food from the restaurant. Hotel staff were helpful.

Leisure Self

10/10

Exceptional

23 Jul 2023

XUAN TRU

Excellent Room Design

Leisure Family_with_children

6/10

Pleasant

19 Jun 2023

John

Hotel outside and surrounding looking good but in the room need maintenance. Water leaking in the taps of the bathroom. Hotel have a distance 1/2 km walking down to the beach inconveniences for whoever not good walking🙂

Leisure Family

2/10

Poor

03 Apr 2023

Chi

We were given our rooms on the 10th floor. Upon walking out of the elevator, the entire floor was pitch black like a horror movie. We stood there with our phone flashlights for about 5 minutes and still nothing. Started freaking out as a group so went back to the elevator and found a hotel wall phone. Yikes… what an experience! An empty hotel with no greeters or anyone working the front entrance, then a pitch black level to our hotel room. Never again

Leisure Family_with_children

10/10

Exceptional

06 Mar 2023

Karen Jean

Excellent staff! I asked for dessert, the first two nights, of my stay, and there wasn’t any. One of the staff gifted me a slice of brownie cake, the following day. She also came to the pool area with hot tea and cookies. My final night there, the kitchen staff sent out dessert for me!

Leisure Self

6/10

Pleasant

25 Nov 2022

Thomas

The staff was great but the hotel could use a makeover.

Leisure Self

10/10

Exceptional

15 Nov 2022

ASHOK

Hospitality with Smile at Novotel Halong Bay

We stayed 4 nights at NOVOTEL Halong bay our stay was comfortable relaxing . Most of staff was friendly & halpful .
Special mention of Ms Trang at reception always go to extra mile to see smile on guest face & staff at time of BF

Partner

6/10

Pleasant

24 Jun 2022

David

The hotel room was nice. However the hallways smelled bad. There was a night market across the street that played music till 2 am. It was very loud!! The hotel front desk was kinda uptight and not friendly. Their mixed drinks were like juice, no alcohol. I wouldn’t return

Leisure Partner

10/10

Exceptional

28 Apr 2022

??

Good

10/10

Exceptional

23 Apr 2022

Rebecca

Lovely restaurant on site! Front desk staff was SO helpful! She personally arranged transport to and from Cat Ba island for fair price and make sure it went smoothly. Music can be loud until 12am from party place across the street but would still highly recommend. Clean and beautiful views!

Leisure Friends

6/10

Pleasant

22 Jun 2020

Olivia

What concerned us was the social distance and observed hygiene with the breakfast buffet. Too many people in small space, kids running and guests talking above the food and touching plates, food etc. We were not comfortable.

Leisure Family

10/10

Exceptional

17 Mar 2020

Thanh Yen

Warm welcome

Staffs are friendly, food is delicious. Amazing experience!

Partner

10/10

Exceptional

15 Mar 2020

Verified traveler

Staff were exceptionally helpful - sorting transport when the local bus company didnt turn up for my airport run.
Always courteous and friendly

Leisure Self

4/10

Poor

03 Mar 2020

Atchyut

Overall experience is terrible but I would just say neutral. I guess besides us, only two other couples were staying in the hotel so they completely shut down the air conditioner, the staff was friendly and tried to fix it for our second night but the first we could not sleep as it was freaking hot in our room. I picked this hotel over couple of other for their pool but they shut that down too under maintenance and there was no email notification so I could change my reservation. The breakfast buffet is overpriced for the variety of food we got. Overall we had bad experience and would not stay at this place when we go back again

Partner

8/10

Excellent

22 Feb 2020

Verified traveler

Bed too hard

Hotel and their service were good except for the bed which I felt is too hard. Stayed in quite a few Novotel properties before but this time the bed is too hard for me.

Friends_and_family Friends

10/10

Exceptional

12 Feb 2020

Debra

Great location, great service

Excellent hotel

Partner

8/10

Excellent

25 Dec 2019

Kim

Novotel December 2019

Overall the stay was nice and comfortable.

The hotel prices quoted for bay tours and transport prices were astronomical though.

Almost quadruple the price the other local operators were quoting which seems a bit unfair to the unsuspecting public.

Friends_and_family Family

2/10

Poor

15 Dec 2019

Verified traveler

They tried to charge us $19 per person for the breakfast.

Our room smelled like sewage was leaking from the toilet the entire time causing noxious gases to encapsulate the entire area.

The entire pool area was off-limits due to an event happening that we were not made aware of before we booked the room

Leisure Family_with_children

10/10

Exceptional

12 Dec 2019

Verene

The hotel is beautiful and very clean. The breakfast is excellent, with a large and interesting variety. The hotel staff are excellent. They are warm, friendly, caring, and helpful in responding to our queries and recommending places to go to. My son of 10 years old came down with fever while we were there. After we had checked out and had to wait for more than an hour for our transport to arrive, one of the staff found out that my son was ill and offered to let us rest in one of the hotel rooms so that he could be more comfortable. Even though we declined her very kind gesture, she arranged a more quiet place with nice sofa seats for my son to sleep on, and offered us drinks. We are grateful for her care and concern. We will be back to the hotel when we come back to Halong city again in future.

Leisure Family_with_children

8/10

Excellent

03 Dec 2019

Vivian

Clean and spacious

Spacious and clean. Staff were very friendly and buffet was excellent. Plenty of variety and lots of refills. We got mountain views from both rooms which was an added bonus. Only let down is location, there are restaurants in walkable distance but very quiet at night. There was a light show visible from our room but a bit odd as not many tourists around to enjoy the view.

Friends_and_family Friends

10/10

Exceptional

28 Nov 2019

Verified traveler

Very nice hotel, excellent staff and location. Walking distance to the shopping and eating experience.

Leisure Partner

8/10

Excellent

15 Nov 2019

Dom

Place is decent. My only real complaint is that the bar serves water down drinks.

Leisure Partner

10/10

Exceptional

05 Nov 2019

Verified traveler

It’s very close to the market where I could eat and buy easily

Leisure Friends

10/10

Exceptional

26 Oct 2019

Lauren

We had a wonderful stay. The staff went above and beyond. Highly recommend.

Leisure Partner

10/10

Exceptional

25 Oct 2019

EASON

Clean and comfortable bed. Friendly staff. The view from the room is great.

Friends_and_family Partner

10/10

Exceptional

24 Oct 2019

Verified traveler

Fantastic staff who couldn't do more to help. Beautiful hotel from the rooms to the pool to the bar. Breakfast was a feast, the bar meals just what was needed and the seafood buffet incredible. Spa was wonderful. All in all an incredible stay in a beautiful location.

Leisure Family

6/10

Pleasant

19 Oct 2019

Verified traveler

Good rooms, restaurant open all day, pool very nice.

Leisure Partner

10/10

Exceptional

15 Oct 2019

Wai chuen

Excellent and unforgettable experience

This is my 2nd trip to Halong Bay. I’m amaze by the warm hospitality provided by your employees. Check in staff was very courteous despite after long hour of work.
My special thanks to your staff Ms Dep (not sure whether I spell correctly)
Very helpful and service level and being attentive.
Thank you Novotel Halong Bay and keep up the good work.

Family

10/10

Exceptional

02 Oct 2019

Verified traveler

It was an oasis for us after 5 weeks of travel. Great place to relax by the pool and eat incredible food. The chef was amazing with his presentation and variety of food. I recommend this hotel as a place to have a total break and to relax.

Leisure Family

10/10

Exceptional

23 Sep 2019

Verified traveler

Loved our room and overall whole experience at the Novotel Ha Long Bay, so nice to stay somewhere so clean, stylish and with a pool,gym & bar e.t.c

Staff were just lovely too, would 110% recommend

Leisure Partner

8/10

Excellent

04 Sep 2019

Verified traveler

Bed could be better and spa service could be more satisfying.

Leisure Partner

8/10

Excellent

24 Aug 2019

Verified traveler

Food service around the pool could be improved a little just be ensuring meals are served at the same time. On two occasions my meal arrived after my partner had finished his.

Leisure Partner

10/10

Exceptional

31 Jul 2019

Verified traveler

This rooms and lounges in the hotel are sleek and trendy. The pool is large and clean. The staff was very accommodating. My only complaint would be that the hotel has these beautiful balconies that look out onto Ha Long Bay but they aren’t furnished at all. I talked to the staff about this and they did give me a chair for our balcony. It would be nice if all of the balconies were furnished with a couple chairs and a small table though.

Leisure Partner

8/10

Excellent

21 Jul 2019

Mark

The staff were very pleasant. My family and I had a wonderful time.

Leisure Family_with_children

8/10

Excellent

13 Jul 2019

RajMailvaganam

Overall hotel is good but below par with many of the Novetel hotels. Dinning area need more staff to clear the used plates and help with service. Only 1 or 2 waiters busy coping with large number. Food was average too compared with five other hotels we stayed in this current trip. No boiling water for tea making. Hot water kept in the flask was rapid. After we talk to the guest relations guy who asked for our feed back on the first day, the service was better for us next day. I am not sure whether our feedback had any influence seen in the improvement. 😋 Few of the reception staff were efficient but one or two were not able to guide us through excursions & travel arrangements.

Leisure Partner

4/10

Poor

11 Jul 2019

Verified traveler

When you arrive they want your credit card to verify $3,000,000 Vietnamese dong. They actually take it out of your account. Then when you check out, you have to pay for all charged for your room. They should take of the $3,000,000 and credit the remaining. Been told the $3,000,000 will be in my bank in two weeks or so.
Not good enough. Greedy Novatel.
Plus construction over the road and Halong Bay is just a dirty concrete jungle. Avoid the area.

Leisure Self

2/10

Poor

22 Jun 2019

Verified traveler

The showers had black mold, the mattress was so thin you could feel the springs, you could hear people in the room next to you, there were kids running through the entire building including the restaurant and nobody said a thing.

Leisure Partner

6/10

Pleasant

11 Jun 2019

Jeff

Average for such an expensive place

Expensive upscale hotel, so based on expectations for such a place it is average.

Family

10/10

Exceptional

04 Jun 2019

Jonathan

Liked the look and feel and family-friendliness. Staff were helpful and went above and beyond the level of expected service, especially in booking tables at restaurants for us, advocating for our needs to those restaurants, communicating when we needed a Vietnamese interpreter, and on and on! Would have loved it more if the gym were better equipped.

Business_and_leisure Family_with_children

4/10

Poor

02 May 2019

Benjamin

do not stay here...

the hotel is in prime location, but also charges that way. yet, it is very dated, and the bed is about the worst ever. it is too springy to sleep comfortably in. and, there are too many kids running around after swimming, in the lobby, in the elevators...

Friends

10/10

Exceptional

23 Apr 2019

bit hwa

Very good hotel

Very good. Very friendly staff. Bich at check in counter was impeccable. Gave us a free upgrade to suite too because the hotel was overbooked.

Partner

10/10

Exceptional

17 Apr 2019

Jason

Great Hotel

Great room with amazing staff. Breakfast was outstanding with everything you could want. The service is what really stands out. Hana was our tour guide for a trip to the bay and she was amazing. She went above and beyond to help us.

Partner

8/10

Excellent

17 Apr 2019

Verified traveler

Pham Thanh Tung food and beverage the only person I would like to recommend!

Leisure Family

10/10

Exceptional

15 Mar 2019

Lucas

Howlong could you stay here

High level of service lovely pool, food was a little overpriced for Vietnam. Spa service was excellent. Bar service was friendly.

Family

6/10

Pleasant

09 Mar 2019

tipoa

Slight mix up on check-in, had to wait for something, not sure what. Staff do speak English, but hotel is remote. Poor TV signal...WIFI good. NO ATM at property. Don't be fooled by claims of \" Happy hour\" its in fact a discounted second drink of 30%. Good breakfast choice and lots of staff. Tipoa Car Hire located just across the street. Hotel rip you off on any transport request. For example I was quoted by hotel for a car to Hai Phong Airport (45min journey) 1,800,000M Dong, local taxi did it for 500,000 (crazy) Ask for their new Dutch resident Manager if you have any issues.

Business_and_leisure Self

10/10

Exceptional

04 Mar 2019

Marcus

The staff is amazing here. They are always helpful if you need anything at all. They speak English well and fluent. They were able to return my camera which I left in the room and upgraded our room as well as complimentary - thank you. Everyone knows Novotel as well so it is easy to give directions to taxi drivers if you need to get back home. There are some local places to eat with just a short 5-10 min walk.

Leisure Friends

6/10

Pleasant

04 Mar 2019

Laura

Average hotel

We would rate this hotel as average. Not bad, not great, just average. There is not much to do in the area so don't stay longer than you need to. I cannot say anything bad about the service as everybody at the hotel was very friendly and helpful. They also gave my fiancé a nice birthday cake when I told them it was his birthday, so that was nice.
The rooms themselves were average. We did not find that the beds were very comfortable. The televisions were very staticky. The other couple we stayed with noticed dust all over the room and on everything in the mini bar (looks like room had not been used in a long time or mini bar items had been there for a very long time). Mini bars did not stock the same items from room to room and items we used were not replaced. Showers were not dirty but also did not seem really clean.
All food, drink, and laundry was very expensive (similar to what we would pay in London England). We chose to eat and drink elsewhere most of the time. The couple we stayed with said their laundry came back smelling of fried food.
My fiancé said he has stayed in many Novotel hotels and said this was by far the worst.
I would stay here if you don't have any better options and just want somewhere safe and clean to stay, but I can't recommend it beyond that.

Partner

10/10

Exceptional

27 Feb 2019

Verified traveler

The staff and the location of this property was more than wonderful!

Very close to Tuan Chau Marina, a pub, Sunworld, local shopping, the local town, and had a great view of the bay islands in the distance. never had to Grab too far at all. Would definitely stay here again. :)

Leisure Partner

10/10

Exceptional

12 Feb 2019

Verified traveler

Room is nice and cozy. Good location for walking

Leisure Family

8/10

Excellent

04 Feb 2019

Dean

The staff @ hotel were fantastic and assisted us in so many ways.
They are to be commended for their high level customer service!
Thank you so much!

Partner

10/10

Exceptional

01 Feb 2019

P

Nice hotel and staffs are very good. The room is spacious and clean with stunning view over the bay.

2/10

Poor

17 Jan 2019

Gary

Adiamond

Old hotel that needs a major remodel. The employees were very friendly as well as the manager but would not recommend this hotel. The food at breakfast was terrible as well.

Partner

10/10

Exceptional

17 Jan 2019

Verified traveler

Staff was very friendly and helpful, property was very close to everything.

Leisure Family

8/10

Excellent

08 Jan 2019

Teikai

This is a beautiful hotel. However, the boat tours are overpriced as well as the buffet seafood dinner. We went and were the only ones there. The hotel was somewhat boring for the holiday season. The Christmas music did not seem to fit.

10/10

Exceptional

01 Jan 2019

Verified traveler

Nice clean modern hotel in Halong. My wife and I were very comfortable during our stay. The food was excellent as well.

4/10

Poor

26 Dec 2018

Verified traveler

One of the staff there was rude to us. She treated us like

8/10

Excellent

24 Dec 2018

Edgar Omar

Good place for families

Great place, a bit far from the busy areas

Friends

10/10

Exceptional

19 Dec 2018

Sheue Jiun

Would recommend to anyone

Big room and good location

Family

10/10

Exceptional

15 Dec 2018

Verified traveler

Very Clean and great staff. the rooms are big. the food was good

10/10

Exceptional

26 Nov 2018

Verified traveler

Great hotel. Although the view is not that great because they are building a lot in front of the hotel!

10/10

Exceptional

20 Nov 2018

JJ

Very nice hotel! Clean room and super staff. Great location to visit other sites!

Leisure Partner

10/10

Exceptional

21 Oct 2018

Stephen

I really appreciated the hospitality that the hotel staff exhibited during my stay at Halong Bay! I also very much enjoyed the spa facilities offered at the hotel!

6/10

Pleasant

14 Oct 2018

Carol

Not too bad a stay.

Check in was a bit fraught as they wanted 3 million deposit which would be retuned in 2 weeks, when I said no , they then wanted cash !! The hotel itself was fine, breakfast , there was a very good variety to choose from and the staff excellent. The only downside was I got electrocuted one afternoon by holding the handle of the kettle, got such a big shock from it. Rang down to reception and they came straightaway. They tested the kettle which was live. They apologised and brought us a plate of fruit! Good job I wasn't wet or had a pacemaker in or I perhaps wouldn't be here.management should be informed of this and everything checked.

Partner

8/10

Excellent

04 Oct 2018

ANTHONY

Nice and quiet place to stay

Good experience. Room was clean and quiet. Just the TV that was not working correctly. Staff is very helpful. Breakfast is excellent

8/10

Excellent

23 Sep 2018

Georgia

We spent two nights here while we did a day trip to Halong Bay. The room is comfy and clean with a distant but nice view of the bay. The pool area is good, shame there is the construction work across the road from them. My only issue would be the food available at the hotel. The breakfast buffet is okay, more eastern options than western but still nice. The dinner buffet is overpriced and not worth the money at all. The a la carte menu is good but you will be paying western prices. I would recommend going into town for meals. Also the dining area is understaffed, so you wait some time to be attended to. Cannot fault the staff that were serving run off their feet.

10/10

Exceptional

23 Sep 2018

Bal

Nice hotel and close to amusement park as well as nice view from the balcony on the 7th floor.

8/10

Excellent

29 Aug 2018

Angela

Great hotel - pity about the food poisoning

Beautiful hotel with modern and very clean rooms. Only real downside was the food poisoning 3 of our group got after eating at the hotel. We were very sick and the hotel refused to accept that it had anything to do with it. This was our only meal in Vietnam (outside of a pack of pringles and bottled water) so we’re confident it was the hotel food which made us sick (3 hours after our meal). A disappointing end to what would otherwise have been a lovely stay. One final thing - there really isn’t anything to do in halong bay if you’re not doing a cruise.

Friends

6/10

Pleasant

23 Aug 2018

Verified traveler

Hotel too expensive for food and drink, almost London prices and not enough variety in the local area to escape it either. Feel like we are 2 years too early, half the area is a building site.
Hotel itself is clean and staff very friendly.

Partner

10/10

Exceptional

17 Aug 2018

James

Nice hotel

We stayed here for 3 nights with our 2 kids. The hotel was really nice. Great pool and excellent breakfast. We booked a twin room as it looked like the beds were quite big on the photos but they weren’t much bigger than single beds. Which was ok for 3 nights but would probably stay somewhere with 2 queen beds if we were staying longer. There is a lot of building work in front of the hotel but it didn’t bother us. They do happy hour on drinks between 4-7pm, the mojitos were the best in Vietnam. Would stay here again

Family

10/10

Exceptional

10 Aug 2018

Verified traveler

amazing hotel, close to the centre
staff very friendly and helpful

10/10

Exceptional

05 Aug 2018

Nguyen

Such a quality place to stay for the price. I would stay there again. The area, however, was still a heavily construction zone which made pollution a concern. Not a lot of quality places to eat around the area as well. Perhaps in 5 years when construction is done with the European malls, the area will be a better place to visit. When visiting Ha Long, please do your part to keep the place clean and minimalize the use of plastic.

Partner

10/10

Exceptional

29 Jul 2018

Verified traveler

Brilliant hotel, friendly staff looked after us

Perfectly located hotel with excellent facilities. Room was the nicest we have stayed in Vietnam. We were really taken care of, man who did our laundry was lovely and when we got ripped off by a taxi driver the hotel reimbursed us - can’t fault our stay. Also would highly recommend seafood buffet

8/10

Excellent

28 Jul 2018

Verified traveler

Room with a View ??

We booked a room with a view, assuming it was of the bay. Upon checkin we were advised it was a view of a construction site. To get the room with a Bay view we were told we would have to upgrade our package to include the breakfast option.

8/10

Excellent

03 Jul 2018

Verified traveler

major construction

Great hotel but construction to right in front for 14 hrs per day
Sat by pool listening to jack hammers

2/10

Poor

03 Jul 2018

Thomas

A Waste of Time and Money

We paid in advance for 3 nights through Hotels.com, which in hindsight was a massive mistake on our part. Arrived late and almost left first thing in the morning due to the noise. Finally decided to cut our losses after 2 nights. Basically, next to a building site with loud rave music being played at pool area in an unsuccessful attempt to drown out the noise of the building work. Check out staff didn’t even ask why we were leaving a day early and politely smiled when I enquired why they hadn’t asked. Said it all really.

Partner

10/10

Exceptional

30 Jun 2018

Verified traveler

Great hotel! We will book again when we go back to Halong Bay!

Family

10/10

Exceptional

18 Jun 2018

Verified traveler

Luxury city! Best bed, bath and pillows imaginable!!

10/10

Exceptional

16 May 2018

scott

Awsome place,great staff and fab food.some 24 hour construction across road but good luck escaping that anywhere here,few beers and ear plugs fix that.music poolside is great but repetitive after few days.all said n done would go back for sure as price very resonable and great location.

10/10

Exceptional

25 Apr 2018

Len & Julie

Weekly Adventure in Halong Bay

Stayed at the Novotel for 7 nights. The staff were excellent and very polite. They organised a day/ evening on Ha Long Bay for an evening sunset tour.
The Lobby Bar was very relaxing and inexpensive. Food was of a high quality in the bar area and their signature restaurant. The pool has a great atmosphere. Rooms were spacious and clean. We ventured out to local markets and street food within walking distance. Thoroughly recommend this hotel to any one wanting a relaxing holiday away from the crowds. Thumbs up Novotel. 👍

2/10

Poor

09 Apr 2018

RICHARD

Right now just in front of the hotel you have a big construction work with nose 24/24 , 7/7. Crazy!!

Family