Muong Thanh Luxury Quang Ninh Hotel

Vietnam , Hanoi and North
Halong, Block 1, Area 2, Bai Chay Ward, Ha Long City, 34
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49 reviews shown

2/10

Poor

16 Jun 2025

Anh ngoc

Evalator does not have a/ c .Some have only fan . We are occupied at 26th floor .Come up and down have to hold our breath for the heat

Leisure Family

4/10

Poor

24 Jul 2024

philomena

A very bland boring hotel, hard to explain it but it was pretty basic. Would not rate this very highly at all. Overall experience just not good.

Leisure Family

8/10

Excellent

11 Mar 2024

mario

Friendly at first at the desk after that no good mornings or even a hello and the rooms are clean but leaking water from the shower door wouldn’t close to the jacuzzi leaking water all over the floor plus it didn’t work and the refrigerator didn’t work and we had our clothes washed and had a very friendly person help us with questions on our clothes getting washed and got them done in a timely manner I appreciated her very much but I would say fix your things in the rooms before giving them to customers

Leisure Family

6/10

Pleasant

30 Nov 2023

kathy

The hallway is very dark! Fridge is not cold enough

Leisure Family

6/10

Pleasant

10 Jan 2023

Larry

The staffs of Muong Thanh was super rude. When our taxi drove us to the wrong location which is only a few meter away, the staff scream at the driver and chase us off the property...

Leisure Family

10/10

Exceptional

12 Mar 2022

The staged were very professional and accommodating.

Leisure Family

10/10

Exceptional

09 Dec 2019

Chan

Room is big and bed comfortable. Had a room on high floor facing Halong Bay and Sun Whell Complex. Had a fantastic view of the cable car station as well. Buffet breakfast was good with a wide variety of food.

Friends_and_family Family

6/10

Pleasant

01 Nov 2019

KHENH

Definitely not a 5 star hotel

From the outside I was pretty impressed and excited, but as soon as I got to the entrance, there was no one to help with luggage, not a single bellboy in site (and they call it a 5 star hotel?
Check in however was speedy and one of our rooms were upgraded to the 33rd floor.
Views were stunning however the condition of the hotel was poor. The beige interior was very outdated and I saw an employee (marketing sales) smoking right by the no smoking sign on the Spa level.
The hotel seemed to be full of chinese and Korean guests so was really busy.
The rooms were large, clean and provided plenty of space and a nice view of the bay area.
Breakfast was also really good with plenty of options and tables.
We did enquire about the karaoke rooms at reception but the staff seemed reluctant to help and told us that it was a separate company so they couldn't book us in.
The hotel is conveniently located at the entrance of sunworld, a minutes walk from the cable car. which is definitely an attraction not to miss when visiting.
Taxis were easy to hail down outside the hotel also.
I don't think the service or feel of the hotel was 5 star, maybe more of a 3.5 star.
On the fence if I would return here again.

Friends_and_family Family

4/10

Poor

26 Jun 2019

Verified traveler

Room is good but need to improve service

The corner room where I stayed was clean and wide.
However, outside is very noisy even in night time. Elevator works very slow and always full of people. I could not get in it more than 20 minutes although they have 6 elevators.
The breakfast was also full of noisy people and no space to take a seat.
Eventually I gave up to have a breakfast.

I could see so many people stayed there, but hotel must have capability to manage a lot of people.
I could not stay there comfortably.

8/10

Excellent

25 Mar 2019

Customer service to be improved

Checked into the hotel at night, the reception lady was impatient and threw us an attitude. Not all staff had an attitude problem like she did, what happened has left us a negative first impression on the hotel and diluted the efforts made by other frontline staff unfortunately. In spite of that particular staff member's issue, I have had a pleasant and comfortable stay. Room was cozy and spacious. Housekeeper reacted quickly and attentively to my request.

6/10

Pleasant

10 Feb 2019

Daniel

The Good, The Bad and the Ugly

I don't usually write reviews as the hotels I stay in generally meet my standards, However I felt the need to share my experience with this hotel. There is no way on earth that this hotel meets the standard of an international 5 star hotel in my opinion

The Good
Excellent location opposite the theme park which would be great for families. I was on the 32nd Floor and the views were amazing. Room was very large and spacious and reasonable value for the price.
Room was very clean.

The Bad
I selected a premium deluxe room which was advertised with a Balcony. I can confirm there is not one Balcony in any room at this hotel. Hotels.com should remove this misleading statement.
There was no room service whatsoever which I would assume should be a minimum requirement for a 5 star hotel?
Wifi was hit and miss, working normally some times and then non existant at others which was annoying since I was on business.

The Ugly
Had intermittant problems flushing the toilet which is propbably just a room specific complaint, but as anyone who has travelled Vietnam knows, this is critical!

Conclusion
All up my stay was comfortable but average at best. When I return to Halong Bay I think I would prefer to stay at the Novotel or Whyndam as the western hotel chains have a more consistent and modern offering and you know what to expect.

10/10

Exceptional

20 Jan 2019

Mohammed

The Best Location in town

The hotel has a best location and fantastic, nice buffet breakfast, service was good, people are nice, lots of attractions near by. WOW

8/10

Excellent

25 Nov 2018

Dean

Perfect Location to visit to SunWorld Theme Park

The hotel's location perfectly suited the purpose of our trip which was to bring the kids to SunWorld Ha Long Theme Park. Our front facing rooms on the 29th floor had amazing views of Ha Long Bay and the surrounding area. My only suggestion for improvement would be to extend the breakfast to 10.00am. Closing the breakfast buffet at 9.00am on a Saturday seems too early.

Family

2/10

Poor

22 Sep 2018

Anthony

For a newer hotel very worn carpets and walls deplorable.
Checkied at 3 am and was very surprised when daylight exposed the dirt. Staff very rude to Foreigners. I was advised they needed to hold my passport in case I tried to skip out without paying. Mind you my room was prepaid before I got there. Then they told me I could not get clean towels since I had been in the room only 4 hours. Never again....

8/10

Excellent

15 Aug 2018

Verified traveler

Had a great honeymoon. We were only at the hotel for a short while but it met our expectations. The location was perfect and the room was more the adequate.

10/10

Exceptional

19 Apr 2018

Gonzalo

Very happy with this one

Very happy with this hotel, it’s worth the price, great area, I had the grand suite so was great view

4/10

Poor

09 Jan 2017

christopher

Doesn't work well with credit cards.Major downside

Not so good. Great room but their basic business practices don't rate a 4 or 5 star hotel. I could not put our deposit and pay for tours or taxis booked at the hotel via credit card. The insisted on cash in advance. Not what you would expect from a quality hotel. Max withdraws from ATMs were about $100 so I had to visit a variety of local ATMs 9 times in our 2 day family stay.

Family

10/10

Exceptional

03 Jan 2017

Christian

Beautiful room, and wonderful food!

Partner

10/10

Exceptional

12 Nov 2016

Verified traveler

Best hotel and value

This is not the first time I'm staying here. Everything is great and for the price is totally worth it! I'll definitely coming back here.

6/10

Pleasant

23 Jul 2016

Michael

this is a big, and very busy hotel.

We checked in after 2 pm, but the hotel was still very busy with check-outs. The staff seemed overwhelmed, so the check-in was a bit chaotic. I ended up talking to 3 different people during check-in, and they were constantly distracted by phone calls, and other guests.

Partner

8/10

Excellent

18 Apr 2016

Joseph

Great seafood

The hotel room was good, was given a comp upgrade to a very large room. Excellent seafood near by. Furniture very simple for the class of room.

Family

8/10

Excellent

23 Sep 2015

High quality hotel but food doesnt match.

We stayed here for 1 night vefore heading to a junk boat on Hai Long Bay. The Hotel itself was brilliant as it really felt luxurious, clean and inviting. Staff were very pleasent although their English was far from the best. One lady spoke good English who we could understand well. The room itself was excellent. The food was not so excellent as the meat was tough and fatty and my wifes food also was of a poor quality with gritty sand like substance in her seafood. The view was great as we were on the 10th floor although a lot of building work taking place outside with a new development going up. Having said all this I would stay here again as overall it was a lovely hotel.

6/10

Pleasant

25 Jul 2015

Hoang Kim

Good position but not good service

Poor and cheap facility, equipments. I do not return this hotel.

Family

6/10

Pleasant

30 Dec 2014

Phat

A nice stay for those who likes the quiet

It was a good stay, though it was not the most memorable stay since there was not much to do on site. Maybe we went during an off season so it was quiet, a bit too quiet. Guess this would be good if you're one who likes complete silence. I find that the staff friendliness is a bit random, some will help you with a smile while other will give you the annoyance face as they are assisting you. If you like to be left alone, this is the place for you!

Family

4/10

Poor

06 Oct 2014

Cathy

Would not stay here again; poorly constructed and very low quality hotel

8/10

Excellent

25 Jan 2026

SHAN PIN

客房插座很難使用，浴缸檯面過高

Leisure Self

8/10

Excellent

09 Oct 2024

Verified traveler

넓직하고 깔끔함

10/10

Exceptional

20 Feb 2024

Akira

スマホを充電する為のコンセントが使い物にならない

Partner

2/10

Poor

12 Oct 2023

Verified traveler

SPA的服務太差

房間還行，但SPA的服務會看是外國人就坐地起價，然後服務人員的態度也很差

Friends_and_family Friends

8/10

Excellent

21 May 2023

masaki

ハロン湾を一望できて素晴らしい景観だった。

Leisure Friends

8/10

Excellent

26 Apr 2021

Jun

good

its clean and nice~
too bad the parking lot is small~

Partner

8/10

Excellent

21 Jan 2020

Verified traveler

家族で宿泊しました。豪華でゆったりとした部屋、見晴らしも素晴らしかったです。
日本語がわかるスタッフがいて助かりました。
1点謎なのは、17:30頃に清掃スタッフが来た事です。フロントに確認すると日本人は厳しいから2回清掃が入るとの説明でしたが、そこまで必要ないと感じました。
あわてて貴重品を持って出ました。
全体的には家族からとても好評でした。

Friends_and_family Family

10/10

Exceptional

11 Nov 2019

Kent

Toppen Hotel

Hade en toppen vistelse på detta hotellet. Bra rum och jätte trevlig personal. Personalen var väldigt hjälpsamma. Poolen är kyld så det är skönt och uppfriskande när det är varmt. God frukost med stort utbud. Ligger mycket bra.
Kan verkligen rekommendera detta hotell baserat på vår upplevelse.

Partner

8/10

Excellent

11 Aug 2019

Ji hye

위치는 정말 좋은데...객실이랑 복도에 카펫이 깔려있는데요~고급스러우라고 깔아놓은건가? 거기서 냄새가 나는건지 좋은냄새는 안났어요~
조식도 숙박첫날에만 먹고 안먹었어요..먹을만한것이 없었네요. 호텔직원들은 웃으면서 친철하진 않았고 그냥..업무가 많아보였어요

Partner

10/10

Exceptional

01 May 2019

Thuy

Rất tuyêt

Rất tuyêth

Family

10/10

Exceptional

07 Nov 2018

Trang

Great hotel with a fantastic view

We had an overall very pleasant stay. The pool wasnt the very best but it worked. Staff was very helpful and made us feel very welcome

Friends

10/10

Exceptional

30 Sep 2018

TINGRU

房間大，附近生活機能方便！

Family

6/10

Pleasant

20 May 2018

Verified traveler

한번이면 충분

썬월드 바로 앞이라 위치 좋습니다
서비스는 4성급 서비스 수준은아닙니다
방컨디션은 좋습니다
재방문의사없습니다

10/10

Exceptional

20 Feb 2018

YONG HWA

역시 므엉타잉 호텔

역시 므엉타잉 호텔임
프렌차이즈 호텔 답게 어디에서나 같은 서비스를 제공
므엉타잉호텔로 예약하면 기본이상을 기대
가족끼리 보다는 출장갈때 더 나은거 같음

10/10

Exceptional

01 Dec 2017

Jungmin

i'm very satisfacted your service and facilties.

25/11/2017~26/11/2017

Family

10/10

Exceptional

10 Apr 2017

sueim

편안함과 멋진 풍광을 갖춘 호텔

객실이 깨끗하고 욕실 용품도 좋은 제품으로 종류별로 갖춰져 있었음.
바닷가 전망의 방을 이용했는데 최고의 풍광을 감상할 수 있었으며 바로 앞이 하롱파크라서 케이블카 이용도 매우 편리했음. 아침식사도 골고루 풍족하게 준비되었고, 다 먹은 식기도 바로 치워져도 좋았음

Family

8/10

Excellent

31 Dec 2016

Corinne

Tres bien

Top pour 1 nuit à l'hôtel
Manager extraordinaire Ms Hong tres à l'écoute

Family

6/10

Pleasant

25 Dec 2016

AHERAN

호텔은 매우 깨끗함

공항에서 택시타고 두시간.
톨게이트비까지 사만원.
거리는 엄청 깨끗했지만 하롱베이륾빼곤 볼거리가 없다.
커피와 새우가 없었다면 짜증났을정도로.

Family

8/10

Excellent

14 Dec 2016

Verified traveler

Don't do Ha Long Bay via the hotel

We had a lovely stay and got what we were looking for. Only thing is: Do not pay the hotel to fix a tour to Ha Long Bay. We payed 1000000 dong (which is very cheap for 2 persons), and an extra 120000d for taxi back from the marina. The tickets for our tour cost 480000d, so basically we payed 520000d for the hotel to get us to the marina, and then we had to fix transportation back on our own. So instead of paying 1-1,2m dong for two persons: take a taxi to the marina, get tickets on your own and take a taxi back!

Partner

8/10

Excellent

22 May 2016

Verified traveler

쎅스 맛사지샾이 있는 5성급 호텔?

객실의 청결함 직원들의 친절 등등은 좋았습니다만....
고급 호텔이라 생각없이 가족과 함께 들어간 맛사지(호텔내에 있음)샾은 정말 당황스러웠습니다. 여행의 피로를 풀기위해 많은 사람들이 여행 중에 맛사지를 하리라 생각하며 저희 가족 또한 여행의 즐거움 중 하나가 맛사지로 생각하고 여행중에는 거의 하루에 한번 꼴로 맛사지를 하곤 합니다.
처음간 곳은 일단 호텔에서 한번 받은 후 그 다음날 부터는 주로 로칼 맛사지샾을 알아보곤 하는데 여행첫날 저녁 5성급이라는 무옹탄호텔에 있는 맛사지샾에 들어갔다가 피로를 풀어주는 순수한 맛사지가 아니라 쎅스를 강요하는 바디 맛사지라는 것을 알곤 맛사지 받는 걸 중단하고 나왔습니다.
물론 돈은 이미 비싸게 지불하고 들어갔으니 되돌려받지는 못했고요.

호텔 메니저한테 항의겸 조언을 하곤왔지만 실망스러워서 다시는 이런 호텔에는 들어가고 싶지않다는 마음이었습니다.

Family

8/10

Excellent

20 Feb 2016

Youn

괜찮았음

일단 새건물이라서 좋았음.. 조식은 평범
타지역 므엉탄 호텔보다 비싸긴하나 하롱의 특성을 생각한다면 괜찮은 선택인듯

Family

8/10

Excellent

07 Jul 2015

line boleyn

Uten Så mange mennesker er dette et 5* hotel

Utrolig fint hotel. Veldig god service, men grunnen til litt dårlig score her og der var alt for mye mennesker.. Veldig kaos i lobbyen ved utsjekk og ved frokosten. Heisene var ikke helt funksjonelle så påregnet ventetid kunne være opp til 10 min pga stor pågang. Ellers er dette et nydelig hotel med fin utsikt over HaLong og veldig fint moderne rom! Vil fremdeles gi hotellet en god score da det har et utrolig potensiale!

Partner

6/10

Pleasant

04 Jul 2015

Verified traveler

좋음

전반적으로 괜찬았습니다.

Partner

8/10

Excellent

22 Sep 2014

Pasi

Brilliant location and excellent service

Service and customer care was excellent from A to Z! Spacious and clean rooms with all comfortables, friendly staff at reception, hotel lobby and restaurants. Couldn't be more central location. In surroundings local shops and restaurants, found even a good Italian restaurant. ATM opposite of the street.