Zackary
We (myself, wife, and 2 children) booked a room at this place for 1 night. About 10pm, the AC stopped working. After calling twice, the desk finally sent someone to look at the AC. The maintenance man showed up with no tools, and simply said he couldn't fix it. I called the front desk and was told there were no more rooms available but he could move me to a suite at another building. So, at 11:30pm, we had pack up our room, move our car, and go into another room. After checking into the room, I found that 1 of the 2 AC units in the suite was not working. At that point, it was well past midnight, and we had to get up at 5:30 am. We all ended up sleeping in the same bed in the room with the functional AC, which was extremely uncomfortable.
The next morning I spoke with the front desk and asked for a refund. The worker at the front desk said he was unable to provide a refund, as the booking was with Expedia. I contacted Expedia, who said they were unable to contact the hotel and refused to give a refund. Basically, I am out of $232 for a room with no AC. Needless to say, I will not stay at this hotel again. Also, I have cancelled all future bookings with Expedia and will not use them in the future.
The next morning I spoke with the front desk and asked for a refund. The worker at the front desk said he was unable to provide a refund, as the booking was with Expedia. I contacted Expedia, who said they were unable to contact the hotel and refused to give a refund. Basically, I am out of $232 for a room with no AC. Needless to say, I will not stay at this hotel again. Also, I have cancelled all future bookings with Expedia and will not use them in the future.
