Willow Bay Resort

10/10

Exceptional

21 Jul 2026

Daniel

Beach view 🏖️

Family_with_children

2/10

Poor

19 Jul 2026

Katie

If you do anything before booking your stay at Willow Bay, let it be reading this review. The pictures are DECEIVING. When we arrived, the front desk was not welcoming. What appeared to be the maintenance man, was over welcoming in a weird way. When we entered the unit, we were in disbelief. There was sand throughout the floors, the windows were cloudy, the view from the balcony on the 2nd floor was railing and a dirty hot tub. The fixtures in the bathroom were either missing or rusted. The kitchen sink disposal didn’t work and was backed up. The smell was HORRENDOUS. We didn’t receive any new towels during the stay and ZERO house keeping. The unit kept cool except in the bedroom. Despite keeping the door open 24/7 for the air to circulate, we slept with the blankets off. The door to the balcony was rusted and required force to shut it, lock it, and open it. You had to turn the knob just to lock it. We left earlier than our check out date because of how dirty we felt. We couldn’t wait to come home to shower with actual water pressure and cleanliness. The refrigerator had visibly not been cleaned out in who knows how long. You could hear the doors slamming shut throughout all of the units. This place is ran down and needs to be shut down. I’m disappointed in myself for paying to help keep this “resort” in business.

Partner

10/10

Exceptional

19 Jul 2026

Jalessa

The view and access to the beach is perfect!

Friends_and_family Family

4/10

Poor

15 Jul 2026

Bryan

The pictures and the reality of this property don't coincide with each other. The room didn't have tv in the rooms I had to get a tv brought up. The rooms are old and there was even a roach in the cabinet where the dishes were.

Family_with_children

2/10

Poor

09 Jul 2026

Taishauna

The hotel looks nothing like it does online, it’s run down. The window was cracked in the living room area. One of the rooms in our suite was missing the television and our kitchen didn’t come with any cooking utensils. When we brought up the missing television and cooking utensils we were told it’s nothing they could do because they didn’t have any other televisions and wouldn’t offer any other accommodations. The pots and pans they tried to give us were rusted very badly. Customer service was not the worst but not good either. One of the staff members dropped my grandmother’s things down the stairs. Don’t be fooled into booking, it’s nothing like the site and the price is ridiculous for how bad it is. The manager wouldn’t even come out the office to speak with us about this concerns, instead relayed messages through the receptionist. Save your money.

Family

6/10

Pleasant

06 Jul 2026

Raquel

Les pedí si podían limpiar mi cuarto en la estadía y me dijeron que no podían

Partner

4/10

Poor

06 Jul 2026

Latasha

We have rated our experience with three stars. While the location is oceanfront, we found that the view of the ocean was obstructed by tall trees for guests on the fourth floor and higher. We also experienced issues with low water pressure and found the floors to be unclean. The furniture had noticeable stains, and the beds were uncomfortably firm.

Regarding electrical outlets, we had difficulty finding functional ones to charge our phones; only two outlets in the entire hotel seemed to be working, requiring us to charge our devices in the bathrooms and kitchen area. Additionally, there was no readily available ice, necessitating a purchase from a store.

The air circulation in the rooms was poor, to the extent that we had to sleep with the bedroom door open to draw air from the living room. We had a one-bedroom unit with bunk beds and a pull-out sofa. The bunk beds were situated in a very confined space, akin to a closet, with barely enough room to move. Consequently, our children chose not to sleep in the bunk beds and instead all slept on the pull-out sofa.

8/10

Excellent

05 Jul 2026

Lucinda

The view was beautiful, the room was clean, but there is a small thing in the kitchen, There is no microwave, knives, or seasoning.

Family_with_children

4/10

Poor

26 Jun 2026

Jaimie

It was mold in the restroom, and the couch bed was messed up. The pool was small and it was only 4ft deep. There was no ice machines.

Family_with_children

2/10

Poor

22 Jun 2026

Cecilia

I was very disappointed with this property. The unit had a strong moldy smell and the floor felt damp. The balcony chairs were heavily rusted, and the balcony door handle was also very rusty. I even had to ask for air freshener because of the unpleasant odor. The price was extremely high for a 3-night stay, and the condition of the property did not match what I expected. Overall, it was not worth the cost, and I would not stay here again.

Family

6/10

Pleasant

21 Jun 2026

James

Arrived at 6:20pm, got room, wasn’t clean, waited 30+ minutes fir them to clean.. Deposit and subsequent payment was not taken from account, had to pay full amount at the property. Pictures of property are grossly misleading.

2/10

Poor

21 Jun 2026

Jessica

Check in was very smooth-As we entered the room there was dirt on the floors, a dirty washcloth still hanging up, with poop in the toilet I had to Clorox and sweep the whole place-there was also a hanger still hanging up in the extra room, the view was great but the windows were dirty
Popsicle wrapper floating in the pool

Friends_and_family Family

6/10

Pleasant

19 Jun 2026

Latonya

I booked this hotel for a quick getaway. The property is oceanfront and the views were great. However it’s an older hotel with limited amenities. I wouldn’t call it a resort as advertised but it’s reasonable for a few days.

Self

4/10

Poor

15 Jun 2026

Ashley

I don’t understand how this place is getting good ratings.

PRO’S: no bed bugs, only a couple roaches, right on the beach, not extravagantly priced, and they let me check in a hour early.

CON’S: DIRTY, misleading photo’s, not maintained, stuffy, and safety concerns.

The room was dirty. Like hair and hairband in the shower drain, used soap in the soap holder, mold on the door, brown sticky stuff on the tables, stains on the couch, sticky/sandy floors dirty. I had to clean everything myself.

The storage closet in our particular unit had an open panel leading into the wall of the resort that humans could fit through. I did my best to block that door our whole stay. You’re given a code to get in the building but the door is left propped open so anyone can come in.

The microwave was missing in our unit.
Some of the outlets didn’t work. You can hear the people in the next room breathing. The bedroom has no air circulation at all and it’s hot - it doesn’t help that you aren’t allowed to set the air below 72 degrees.

On the balcony, people flick their cigarettes and trash down onto the awning.

The pool is tiny and shaded almost all day long. There are wasp nests in some of the outdoor furniture. The jacuzzi was green and closed down.

The front desk was unsure and somewhat dismissive when I asked them anything.

Friends_and_family Family

4/10

Poor

09 Jun 2026

Wilma

El personal de el lobby buena atención pero terrible la limpieza el baño estaba sucio en los gabinetes habían cucarachas y estuvimos tres días ni siquiera sacaron basura

Friends_and_family Family

6/10

Pleasant

03 Jun 2026

Kelvin

The property definitely looks better online. It is a small property in the middle of 2 bigger hotels. The hot tub was empty & the pool needed to be clean. Shower pressure was terrible. There was also an odor in the room & hallways. Mildew or an aged odor. It was just ok. Had to make the best of it. Definitely not what I expected.

Partner

10/10

Exceptional

07 Mar 2026

Daniel

My wife and I had a wonderful stay at Willow Bay.

Check in was a breeze and the room exceeded my expectations. It was very clean and the furniture appeared to be brand new. The view of the Ocean was perfect for hanging out and enjoying a drink.

Willow Bay has a great location right on the beach with lots of restaurant options near by.

The pool and grounds were beautiful and peaceful. We love coming to Myrtle Beach and we will definitely be coming back to Willow Bay.

Family

2/10

Poor

28 Feb 2026

Donald

Staff, room, overall cleaniness. Not at all as depicted in the pictures.

Partner

8/10

Excellent

09 Feb 2026

Jihyuk

Great view, clean and nice room. The soundproofing is a little weak, but everything else was perfect. Thank you!

Business

10/10

Exceptional

28 Jan 2026

james

The view from the balcony faced the ocean . I spent a good deal of time on the terrace. The room was fantastically furnished and clean . Quiet and clean . Great value and will definitely be back

Business_and_leisure Partner

10/10

Exceptional

22 Dec 2025

Danny

Clean room nice remodeled room furniture makes you feel like your in Caribbean island ocean front view spectacular

Business_and_leisure Self

4/10

Poor

06 Sep 2025

ashutosh

The property is old and needs maintenance, the pools and hot tub along with rooms were not well maintained. Beds were old and creepy. Ocean view was good but the price for the property did not meet its standards. The kitchen in the unit had hardly anything to cook and eat in. Reception staff was good and polite.

Leisure Family

10/10

Exceptional

01 Sep 2025

Darrell

The customer service was excellent. The oceanview was spectacular and the bump beds was so comfortable.

Leisure Family

10/10

Exceptional

29 Aug 2025

Christen

This was a very quiet and cozy not crowded spot for our family on a last minute vacation. We were pleased overall does seem to be some upgrading going on. The house keeper was wonderful very nice accommodating lady. We very much enjoyed our visit.

Leisure Family

8/10

Excellent

28 Jul 2025

Sara

Staff was very friendly but the hotel was not clean

Leisure Family_with_children

10/10

Exceptional

28 Jul 2025

Racshell

The management are wonderful,..clean environment, pleasant stay,we will most definitely be back... Mrs Carr

Leisure Family_with_children

10/10

Exceptional

28 Jul 2025

Shauntrisa

The staff was great! Angie and Ray were incredibly helpful! As a matter of fact every staff member we came into contact with was pleasant and accommodating.

6/10

Pleasant

26 Jul 2025

Jocelyn

The property is conveniently located with beach access, but it’s just dated. Luggage carts sit “conveniently” in front of piles of garbage. Low water pressure in the unit. We enjoyed our stay, but I wouldn’t rebook in the future.

4/10

Poor

24 Jul 2025

Khadesia

The pictures do not match the condition of the property. I also met many people in the hallway who felt the same. It is in very poor condition. Our room was not cleaned well and we swept a large amount of trash up 5 minutes walking in. We also purchased cleaning supplies to clean because it was so dirty. The lamp shades had holes, the utility closet dripped from upstairs and was moldy, the chairs were faded, the furniture was scratched. Our utility closet began to leak on the second day and we had to put out pots and pans to catch the water. For the quoted price, what we were given did not match the price. At all. The hallways were dirty and needed vacuuming and smelled like mildew. If this hotel plans to charge a large fee per night, the rooms need to match the price covered. Absolutely not. The only upside was Mary was very nice and we were right on the beach. Disappointed in my stay and I regret that I cannot recommend to others. Please be careful of this hotels high rating. I was fooled sadly. I truly wish I could upload the pictures I took from this stay to show the condition of this hotel.

Leisure Family

6/10

Pleasant

22 Jul 2025

Stephanie

Everyone at the front desk was really nice. Room was clean.. however I was a little disappointed that nothing looked like what the photos advertised.
Shower pressure was terrible..but the beds were comfy. I did feel a little uneasy as a mom traveling with her two kids.. but everything ended up being ok & it got the job done.

Leisure Family

8/10

Excellent

20 Jul 2025

Shetikka

Nice hotel, room a little small bunk beds are basically inside a closet and only 1 tv for the whole room

Leisure Family_with_children

10/10

Exceptional

14 Jul 2025

shermel

The stay was great

The overall stay was great no problems

Friends_and_family Family

10/10

Exceptional

06 Jul 2025

William

Great service from staff

Leisure

8/10

Excellent

06 Jul 2025

jamilla

The property was clean needs some update but the view was amazing the front desk was soooo sweet and I would recommend this place

Leisure Partner

6/10

Pleasant

30 Jun 2025

Keely

Very dirty overall. Communal trash in hallway was not emptied from Thursday to Sunday, smelled. Showers had minimal water pressure and everything was in need on a good scrubbing.

Leisure Family

4/10

Poor

25 Jun 2025

Adrita

This property view was awesome. But the property itself was worst. It was having roaches spiders. We booked their best priced room still it was like that. No hair dryer in the room. No one in reception ever. Landry machines took money didn't work.

8/10

Excellent

14 Jun 2025

MARIA

4-Star Review for Willow Bay

Check-in was super easy—they sent all the information straight to my phone, which made the process quick and stress-free.

My family and I were initially happy with our room, but as the evening went on, we ran into a couple of issues that unfortunately couldn’t be resolved right away. Thankfully, the host/receptionist Angie was incredibly helpful. She immediately contacted the manager and got us a complimentary upgrade to a better room!

Thanks to Angie and the rest of the Willow Bay staff, we were able to relax and truly enjoy the rest of our vacation. Their quick response and commitment to guest satisfaction really made a difference. We appreciate the excellent service and would definitely stay here again.

Leisure Family_with_children

10/10

Exceptional

09 Jun 2025

Tatjana

Perfect for romantic getaway

Partner

10/10

Exceptional

03 Jun 2025

Angelina

My family and I thoroughly enjoyed our stay at this beautiful oceanfront property. The view from our 7th-floor balcony was amazing. Although the property is a bit older, it is safe, quiet, and peaceful. We will definitely be making another trip.

Leisure Family_with_children

10/10

Exceptional

01 Jun 2025

Daniel

My family of 5 really enjoyed our stay.

Willow Bay is was the perfect size.
We are happier at a place without tons of people, loud music, and overcrowding.
It was Relaxing and great for a family looking to not have to book 2 hotel rooms.
We never had to fight for a chair at the pool.

Overall it’s just a great place to relax and unwind.

I would come back anytime. The front desk and cleaning crew were friendly and did their job well. Our room was clean, spacious, and the A/C worked great.

Leisure Family_with_children

10/10

Exceptional

31 May 2025

Chris

Definitely coming back. My stay was amazing. Took a lil bit to check in other than that everything was great

10/10

Exceptional

30 May 2025

james

We enjoyed our stay . We wanted a quiet place that could accommodate a family of 5 . Our group had 2 suites . They were both clean and updated . I saw some reviews complaining about the rooms but we were more than happy with the resort and our rooms Right on the beach and the ocean is practically on your doorstep . Angie at the front desk was very helpful . Will definitely stay again .

Leisure Family_with_children

2/10

Poor

27 May 2025

mary

Don’t stay here

Yall please do not stay here! I read the reviews on hotels.com and they were good and the photos look good but it’s very deceiving. Go to other websites for reviews and TRUST THEM. The entire place smelt like natural gas & weed. Our suite smelled like paint when we got there and it looked as if someone came in and painted over dirt and who knows what else. The kitchen was super small (small oven, dishwasher and fridge) and not stocked at all. We had like 3 forks, no baking sheets, hardly anything! The cabinets are dirty and sticky so we had to wash everything. My feet were black after being there barefoot for 20 minutes. The bunk beds were broken. The back door to the patio doesn’t even close all the way. We wanted to go in the hot tub but the bottom was brown and disgusting. The white curtains dirty. I could
Go on and on but there’s just too much. I would never recommend this, or stay here again.

Friends_and_family Family

2/10

Poor

26 May 2025

Ashley

I will never stay at this establishment again! Arrived almost 4 hours late and my room still wasn’t ready! They had to paint the room we stayed in at 8pm! So the room smelled of paint and mold! Dirty stove bathroom and bed sheets! We actually went out to buy new blankets to sleep on because we didn’t feel comfortable sleeping on the beds! No house keeping at all!! My friend was having breathing issues because she has asthma so it was a struggle for her. The place smells like mildew and mold! Close this place down !!!

Leisure Friends

10/10

Exceptional

26 May 2025

Autumn

Our family had a great stay at Willow Bay! Staff were very friendly and our room was perfect for my husband and I and our two young kids. Our boys loved the bunk beds and easy walk to the beach. Check-in process was smooth and the woman at the front was very personable and welcoming. The location was great and parking was easy. We would definitely stay again!

Leisure Family_with_children

8/10

Excellent

25 May 2025

Susan

The view was amazing from our room,beach was great,plenty of sleeping space

Leisure Family

4/10

Poor

27 Apr 2025

Tierra

Bathroom was gross

4/10

Poor

25 Apr 2025

roylicia

I sat on this review. I will start with the good. The location was great. Other than that that’s about the only good thing this hotel had to offer. It advertised a playground. There was none. We ended up going to the surrounding hotels for food and drinks. The room was lack luster. The twin beds were in a literal closet. The ladder didn’t work and ended up falling on my 2 year olds foot. Maintenance never showed up to fix the ladder. Check in was supposed to be at 4 p.m. we didn’t get to check in until 7 p.m. Oh and to top it off I was only offered a refund of $75-$100 if I lied and gave them a 5 star review. My conscious wouldn’t allow me to lie for some money. Therefore this is my real review. If you can deal with All of this then this would be perfect for you. As far as for me & my family, we won’t be staying here again. It’s clear the reviews are being paid for

Leisure

10/10

Exceptional

24 Apr 2025

james

We enjoyed our stay at Willow bay . The property was situated right on the beach . Fantastic view from the 7 th floor of the ocean . Great location. And easy parking . The suite itself was spacious and clean . Will definitely stay here again . Definitely a great place to bring the family for a Myrtle beach getaway .

Leisure Family_with_children

2/10

Poor

22 Apr 2025

Haley

This was honestly the worst hotel I’ve stayed at. There is never anyone at the front desk. You have to call to get in touch with someone, and even then they don’t answer. Every pool and hot tub was closed, and nobody made us aware of that prior. All of the surrounding hotels had their pools open. I never saw anyone cleaning. There was trash piled in the hallway. There was no extra trash bags. The air conditioning DID NOT cool the room. We had to go to Walmart to buy a fan to even be semi comfortable. This is the furthest from a “resort”.

4/10

Poor

20 Apr 2025

Tiffany

Our toilet didn’t work, they came to fix it but it flooded our bathroom and the property wouldn’t compensate us. I have contacted the property and they never responded. I contacted Expedia and the gave me key cash… not enough considering I booked a 2 bedroom 2 bathroom because we needed it. This 2 days was a lot of money to not have the basic room description available.

Leisure Family_with_children

2/10

Poor

20 Apr 2025

Venkat

Extremely disappointing stay. The property is poorly maintained, with unacceptable cleanliness standards. The pool and hot tub were both out of service, and the bathroom had major issues — the bathtub drained slowly, the toilets were dirty, and the flush barely worked. The hotel appeared short-staffed, leading to long wait times at check-in. I wasn’t given my room until two hours after the stated check-in time. Overall, this was a terrible experience and absolutely not worth the money. I would not recommend this place to anyone.

Leisure Family

10/10

Exceptional

20 Apr 2025

Stephanie

Overall amazing! I recommend tgis place. Cleanliness, friendly, spacious and luxurious.

Partner

10/10

Exceptional

20 Apr 2025

craig

The people were so nice. So helpful. Older property but quaint and charming. Not as busy as surrounding hotels. Lots of ongoing improvements to the rooms. Internet pretty strong. Little pizza grocery right outside the front entrance. Parking so easy.

Leisure Family

10/10

Exceptional

13 Apr 2025

Khaled

It’s front of the beach and it’s very nice and clean!

Leisure Family

10/10

Exceptional

09 Apr 2025

Mike

Our first stay at Willow Bay Resort.We travels from Florida.0ur first contact was a welcome call from the front desk. They gave us our room number and easy access code for the room. This made our checkin seamless and easy! We arrived in the room to find an incredibly clean and well appointed room. The bed was comfortable and clean and the bathroom was spotless. This room had an amazing view of the ocean. The view was beautiful, my wife stared out the window with amazement. The access to the beach was easy and close. We came for the beach and the access was close and easy. The staff and front desk were friendly and accommodating to all our needs. This property was amazing and not easy to forget! We plan to revisit soon. Overall this was an A resort!

Leisure Family

10/10

Exceptional

08 Apr 2025

Tasha

The closeness of the beach can't be beat. The staff were very accommodating.

Leisure Self

6/10

Pleasant

23 Mar 2025

Verified traveler

You’re mainly Paying to be by the Beach

This place seems to have been review-bombed with positive reviews that might have been paid for or something, because you’d have to be missing part of your frontal lobe to give this a 10/10.

I’ll start with the good:

- Mary (the on-site attendant) is very responsive and friendly.

- The property is right on the beach.

- The text before check-in is detailed enough to get you there.

- Temperature control is decent.

- The rate was not over-priced and you can see why below.

The not-so-good:

- The pictures don’t match the property at all. Either they were staged and/or there were filters applied.

- Half the time, there was someone smoking weed in a nearby unit and it got old real fast. It was gross.

- Both jacuzzis are out of commission, which is also misleading and there’s signs for vending but no vending machines.

- The furniture in our unit was dirty, most notably the couch and the floor was covered in sand.

This place needs a lot of investment and a lot of work for people to not feel like they’ve been duped.

Friends_and_family Family

6/10

Pleasant

05 Mar 2025

Timothy Michael

This resort looked good when booking online. The pictures were definitely taken to make it look better than it was. The lobby and room were clean. The common areas were on the dirty side and the smell was not very pleasant. Outside they had replaced boards on the boardwalk to the beach. This is always appreciated except they left the old rotten boards right next to the boardwalk and it made it dangerous. The pools and hot tub were not functional and were disgusting to look at. The two neighboring resorts has nice clean pools. There was a gathering very late into the night and it made it unbearable to stay in the room or try to sleep. The staff was very polite and responsive and eventually got the noise to stop. I come to Myrtle multiple times a year. This was by far the worst place I have stayed at. Rather than being well rested on my trip, I was more tired that when I started. There are two wicked bright lights for the exterior rear. They are positioned right above two of the top floor bedrooms, and one was in my room. The curtains have gaps and let it more light than the sun. I had to go to the store and get make shift ties to keep the curtains together to not let in the light above the room. I can say without a doubt, I will not be staying here again and I will not recommend Willow Bay to anyone traveling to Myrtle.

Leisure Partner

10/10

Exceptional

27 Jan 2025

keri

People are nice as can be. Anytime you need they bring to your room. We enjoyed being able to cook and vacation on a budget. Less going out to eat left more money for activities in the area. The ocean view was beautiful. We will be back.

Leisure Family

10/10

Exceptional

31 Dec 2024

Ronnie

Great Place To Stay

The two ladies working there were very helpful and truly care about their customers, they went above and beyond to make sure my wife and I were happy with our stay. We’ve stayed in motels everywhere but have never stayed in a nicer more clean motel than Willow Bay. We highly recommend this place , we will definitely be staying there in the future.

Partner

10/10

Exceptional

12 Dec 2024

Deborah

Ray and Angie were great! We had a girls week and Willow Bay was perfect! Definitely recommend!

Leisure Friends

10/10

Exceptional

15 Oct 2024

Corinne S

Great stay

Leisure Family

10/10

Exceptional

07 Oct 2024

Jonathan

Really enjoyed our stay. Even though we didn’t have the best weather, we were very comfortable in our condo.

Partner

10/10

Exceptional

26 Sep 2024

Travis

Great staff

Leisure Family_with_children

4/10

Poor

25 Sep 2024

Tiffany

Property location is great and staff are nice but the hotel is really bad. Doesn’t match pictures. Booked on Expedia due to high rating and I have no idea where those ratings came from. Should have verified on google and read those reviews. Damp, musty feeling hallways, the room is in very poor condition and there was a roach crawling in the tub (literal roach motel). They should seriously consider pest control and renovations before continuing to operate.

8/10

Excellent

22 Sep 2024

Mark

Pretty good for the price point

Absolutely great location with great ocean views and super easy beach access. Staff is friendly, helpful and responsive. Location is walkable (1/2 mile or less) to restaurants and stores. The bedding could stand to be replaced/updated and adding a fan of some kind to the bedroom would be a nice improvement.

Partner

8/10

Excellent

16 Sep 2024

Lori

Everything was nice however there were a couple dogs that sounded like they were fighting. I would definitely stay again. Thank you for checking on us.

Partner

4/10

Poor

16 Sep 2024

India

It was too quiet for me.

10/10

Exceptional

15 Sep 2024

Myriah

I always love my stay at willow bay report. It is the only resort I stay at when I am in Myrtle beach. The staff is amazing the resort is clean and beautiful. I love it so much

8/10

Excellent

07 Sep 2024

Mary

Property was suitable and the room was nice. Some upgrades could be done as far as electrical issues and it would be beneficial to have a small table on the balcony of each room to place items on such as cell phones, drinks, food, etc. The HOT TUB which was small, needed cleaning out. It appeared to have sand or dirt in it.

Leisure Family

2/10

Poor

07 Sep 2024

Vivian

The air conditioner was broken and room was extremely hot. The staff was rude and unprofessional. No clean towels was available not the housekeeper was available. This place needs to be condemn

Friends_and_family Family

6/10

Pleasant

02 Sep 2024

Irad

Frint desk was busy but helpful during Check-in time, the room we had was nice for just a lay over and chill. Me my other half and our little one enjoyed the easy access to the beach. The keyless entry worked Great. I gave it a 3 overall star because its old the knob on the bathroom tub was loose we we went to use it for the cold water and it came off. Just old i think a remodel would be good over just new flooring anyway its worth it if there is nothing else available or even just a lay over.

Leisure Family_with_children

10/10

Exceptional

01 Sep 2024

Kimberly

Very family friendly. The coutyard beside the is adorable with lots of cozy setting areas to relax and let the kids play. The walkout to the beach is right there with a private entrance. The rooms are cozy and the staff is unbelievable!! Would recommend to friends and family !! They take great care of you. You feel like family.

Leisure Family

4/10

Poor

23 Aug 2024

Candida

The property is very outdated, very clean but outdated. The pictures posted must be from when they first opened. They dont have bikes as they have listed in their amenities. The tint in the windows is peeling. The badeboards look as though they had water damage. The bunk bead was broken. And they have bugs. Unfortunately the only thing nice about this place is the staff. They were very nice and helpful. And the location and view.

Leisure Family

6/10

Pleasant

22 Aug 2024

Lacie

Average beachside property. Pros: Nice outdoor space with chairs and games, short walk to the beach- good location. Space good for couple with kids, sleeps 5/6 with kitchenette. Cons: dated property that has attempted to update, but patched holes, worn bathroom and holes in baseboard. A/c needs work, beds super squeaky and saggy middle. Overall, average at best.

Leisure Partner

10/10

Exceptional

20 Aug 2024

Solomon

The service was great and the people that work there are so nice and friendly.

Leisure Family

8/10

Excellent

19 Aug 2024

Patrick

Stay at Willow Bay

Location was great, simple access to the beach. Room was comfortable and met our needs. Room shows its age, but everything is functional. Could have been cleaner but we hold a high standard.

Friends_and_family Family

8/10

Excellent

19 Aug 2024

Tiffany

Family weekend trip

Overall the room was clean and comfortable. Enjoy oceanfront view and hotel on the beach. Customer service was awesome. Will stay again.

Friends_and_family Family

10/10

Exceptional

18 Aug 2024

Kenyetta

Angie was just an ANGEL! Felt right at home and extremely comfortable! Definitely will be back!

Leisure Partner

10/10

Exceptional

18 Aug 2024

Al’lesha

Resort was nice and clean

Leisure Family_with_children

6/10

Pleasant

11 Aug 2024

Aaron

First, the property was easy to get to and the check in was very easy. The front desk staff was helpful. (Be mindful, that staff is not on site 24 hours, as you will have to call or text a number to any assistance or follow ups you may have). About the room quality, it was just mediocre; compared to what was promoted/shown on the website. For context, I made reservations for the 1-bedroom suite, w/ the ocean front view. The overall room was clean and I did love the second bedroom w/ the bunk beds for extra space. However, the full hotel room was small, as the room in total was probably, 900 sq. The room did not look like the pictures on the website as the room appears spacious in the photos. Also, the room is dated, it had cracks in the walls, ceilings, closets and it needed some paint to cover the water marks on the ceilings.
Upon arrival, the elevator had a horrific odor. I was told by front desk staff the trash from each floor is transferred to the outside dump via the elevator. I will state, that once I informed the front desk staff, they did address the issue and had the cleaning staff to address the issue.
The overall grounds of the hotel appeared unkempt. (see photos). There was trash in the backyard area and both the pool and hot tub was full of sand along with debris (peoples’ dirty clothes) around the areas. Also, the hot tub/jacuzzi was not hot, as the water was cold. I was not expecting perfection, however for the price, I was expecting a level of quality that

Partner

10/10

Exceptional

10 Aug 2024

james

Weather wasn’t great but the room was . Willow bay has super clean rooms with fantastic views . Very relaxing hotel that isn’t overwhelming . It was actually perfect to sit on the terrace and have a direct waterfront view .

Leisure Family_with_children

10/10

Exceptional

09 Aug 2024

Cristen

Great weekend for our family.

The property was clean and the staff welcoming. The lady at the front desk even anticipated our needs and without being asked brought us extra towels and bedding (after seeing all 5 kids!). The room was clean and well equipped with the essentials.

Friends_and_family Family

4/10

Poor

04 Aug 2024

Carmen

The property manager was very nice! However this property is dated and needs updating. The refrigerator was stinking. It served it’s purpose but the reviews and pictures were deceiving!

Leisure Family_with_children

2/10

Poor

04 Aug 2024

Tracy

It is absolutely disgusting, nothing worked in the room, the shower ceiling was falling in. Very very nasty hotel.

Leisure Family

8/10

Excellent

02 Aug 2024

Marci

This property is not perfect by any means, they had a good photographer, but we still had a comfortable time and enjoyed our stay. The updated areas of the units are nice, but much of the unit is still dated and a little shabby. However, the beds were comfortable and the linens were clean, the water pressure was good, the air conditioning and wifi worked well, and the views and access to the beach were super. The staff were all friendly and helpful. If you are looking for a place where you can walk out to the beach and enjoy your day and come back and clean up and do it again, it’s a comfortable place to do so. If you are looking for fancy, this isn’t it.

Leisure Family

8/10

Excellent

31 Jul 2024

Matthew

I liked how helpful and friendly the staff were. My only negative would be that it smelled like weed on multiple floors of the resort after sharing that smoking is not allowed at the resort.

Leisure Family

2/10

Poor

28 Jul 2024

Alaeddin

Didn’t like it it nothing to what the picture the furniture is old it’s not clean the windows to the ocean is dirty you don’t see the ocean it was very bad experience and I left fast didn’t stay

Leisure Family

10/10

Exceptional

28 Jul 2024

Liridon

Highly recommended for families

10/10

Exceptional

24 Jul 2024

Enkita

Great communication.

Leisure Family_with_children

10/10

Exceptional

22 Jul 2024

Adrian

very good accommodation and good service, very clean, I liked everything, I would stay again

Leisure Family_with_children

4/10

Poor

21 Jul 2024

David

Bad Experience

Property is nothing like pictures posted. Very outdated. Mold noted on ceiling. Door’s kept getting stuck. Door handles very rusty. Our refrigerator had to changed out due to first one didn’t keep groceries cold. Our milk spoiled. Elevator and hallways very dirty. Luggage carts falling apart. Will not be back.

Partner

10/10

Exceptional

19 Jul 2024

Merisa

Awesome!

This was one of the best hotels I have stayed with! From being clean to having direct Ocean view!! It was a great expierence.

Friends_and_family Family

8/10

Excellent

14 Jul 2024

Timothy

The staff was very friendly and helpful.

Leisure Family

2/10

Poor

14 Jul 2024

Jessica

This “hotel” does not advertise accurate pictures of their property. It was very run down, smells of mildew/mold, dirty and just a disappointment.

Leisure Family

4/10

Poor

08 Jul 2024

Cindy

Our room was not like the ones in the photo. It was very outdated. The twin beds were in a \"closet\" This is very concerning. We would not stay at this property again.

Business Family

8/10

Excellent

06 Jul 2024

Megan

Family friendly!

10/10

Exceptional

05 Jul 2024

Megan

We have had the best stay, located near everything, easy parking, friendly staff, Angie & Liek was absolutely amazing! We met several families that became friends! We loved it so much that were already going to book again for next year! Very family oriented & the best fireworks

Friends_and_family Family

8/10

Excellent

03 Jul 2024

Christopher

Nice little \"resort\". Would definitely stay here again!