Name: Magnuson Grand Hotel and Conference Center Tyler
Address: 3310 Troup Highway, Tyler, 75701, US

10/10

Exceptional

02 Apr 2026

Micheal

The hotel has done a lot of renovations since I last stayed there las year. Room was cleaner furniture had been updated, and lamps had been updated.

The clerk was the same man that was there last time I was there and just as friendly and accommodating as he was last trip.

Had fresh fruit, oatmeal, and waffles for breakfast. When I got to the breakfast bar they were beginning to tear it down though.

If you are needing a place to stay that is near UTMC That is easy go back and forth I highly recommend.

Self

8/10

Excellent

29 Mar 2026

Alicia

Everything was good

Partner

6/10

Pleasant

18 Mar 2026

Camron

Room was alright. Spiders in the bathroom. Room service doesn’t come everyday.

Self

6/10

Pleasant

28 Feb 2026

Brenna

The breakfast was a joke

2/10

Poor

28 Feb 2026

Jason

Had to request a different room due to the lack of cleanliness (including bed sheets, towels, floors, bath tub), as well as the overwhelming stench of Marijuana emitting from the next room.

New room had ALL of the same issues, minus the stench... until the second night. Also, the safety latch was removed on the 2nd room.

Self

4/10

Poor

26 Feb 2026

Yasenia

Not the best type of hotel.

10/10

Exceptional

16 Feb 2026

Shondarius

Clean rooms friendly staff

Friends_and_family Friends

4/10

Poor

12 Feb 2026

Nancy

The floor tiles were coming up. The room had a stale smell. There was no phone to call the front desk. The shower was of poor quality and there was not a hair dryer. the majority of the bldg was under construction with dumpsters sitting all over the place. Debris was strown all about as well. I would not recommend this Hotel to anyone.

4/10

Poor

08 Feb 2026

Trevaince

Couldn't adjust the shower head.room 222

Friends_and_family Family

6/10

Pleasant

30 Jan 2026

Ryan

They'll definitely let you alone if that's what you want for a hotel service.

2/10

Poor

29 Jan 2026

James

The grounds were covered is trash. Eveything is dingy and dirty. The owners should be embarassed.

Business Self

10/10

Exceptional

29 Jan 2026

Shannon

Great customer service, comfortable amenities

Partner

10/10

Exceptional

28 Jan 2026

Rosamaria

Major shoutout to the double Chris team members at Front Desk. Above and beyond!!!!
A raise, lunch or both for them.
The room had very minor things missing. But overall, the room was very clean and the linen smelled good. The Magnuson has been progressing in their remodeling. Awesome stay!!!

Business Self

4/10

Poor

19 Jan 2026

marc

No hot water all three mornings

2/10

Poor

18 Jan 2026

Prestin

No hot water. Didnt even tell me at check in.

4/10

Poor

18 Jan 2026

marc

Three days in a row waking up to no hot water. No heat in the breakfast dining room (it's currently 25° outside)

Business

2/10

Poor

17 Jan 2026

Dr. Samir

The rooms are dirty and the beds are terrible. No warm water and the heat doesn’t work. The service is bad and non stop noise

Business Self

10/10

Exceptional

09 Jan 2026

Humberto

The staff are wonderful

Business Self

2/10

Poor

09 Jan 2026

Sean

Staff rude, hole in hotel room door where peep hole was supposed to be, no tv, another room and no tv remote and no hot water, a homeless man was staying in the room next to us for free. Entire property is not cared for and has attracted people that you don’t want your kids around. Went down the block and got another hotel and they said we aren’t the first ones to show up at 3am wanting to get away from Magnuson.

Leisure Family

4/10

Poor

07 Jan 2026

Chris

was dirty, run down and I actually left a day early. The whole property needs updating, a lot of renovations, and just to be cleaned. There was trash around, trash in front of my room door when I checked in.

Business Self

8/10

Excellent

03 Jan 2026

marc

.

Business

2/10

Poor

03 Jan 2026

Michael

haven't received my deposit back yet

10/10

Exceptional

02 Jan 2026

Humberto

Very efficient and gracious

Business Self

10/10

Exceptional

31 Dec 2025

Humberto

The staff are always wonderful

Self

2/10

Poor

30 Dec 2025

Ezequiel

Staff was very unsupportive and room was infested with roaches.

Business Partner

2/10

Poor

29 Dec 2025

Shelley

This is one of the worst places I’ve ever stayed with filthy dirty, bodily fluids on the wall down the bed hair all over the bathroom. If I hadn’t been exhausted, tired I would not even have stayed stunk. Electrical receptacles are pulled out out of the wall not even a place to plug-in stunk just

Partner

4/10

Poor

27 Dec 2025

Steven

I don't know how this hotel qualifies as 4-star, but it must be based on some kind of technicality. There was trash all around the property, and then the hot water heater went out completely and the water was ice cold. We had to find another hotel for 3 out of 6 days we had planned to stay.

Leisure Partner

10/10

Exceptional

27 Dec 2025

Humberto

Always the staff

Business Self

4/10

Poor

23 Dec 2025

Jimmy

The room was good just to many damn dogs and to many people up all night

Business

10/10

Exceptional

22 Dec 2025

Humberto

The staff are wonderful

Business Self

10/10

Exceptional

20 Dec 2025

Humberto

Room was awesome

Business Self

4/10

Poor

19 Dec 2025

Callixta

They charged a $50 security room fee, which was not advertised at the time of my reservation. Breakfast was not ready at 7 am; the staff member seemed annoyed by my arrival. It wasn't quiet, and I will not stay here again

Leisure Self

10/10

Exceptional

14 Dec 2025

John

Room was clean as always!

10/10

Exceptional

13 Dec 2025

Humberto

The staff are wonderful!

6/10

Pleasant

07 Dec 2025

Pablo

It wasn’t a bad hotel but it was the overall look of the room. Paint chipping, water dripping, door with a bit of a gap to where you could hear everything outside. If you don’t like a weed smell I would not recommend this hotel. Had multiple people outside smoking in their cars (hey I’m not judging, I just hate the smell). I could hear clear conversations through the walls. You do get what you pay for. Overall an okay stay for the amount of money that was spent.

Business Self

10/10

Exceptional

05 Dec 2025

Humberto

Every time I stay, the room and areas are well maintained and the staff are courteous and respectful

Business

10/10

Exceptional

03 Dec 2025

Ryan

Affordability and convenience

Business_and_leisure Self

8/10

Excellent

28 Nov 2025

Saul

Magnus grand hotel is a great option to stay if you need to be in Tyler for a couple of days. Affordable and acceptable. The shower works fine but don’t expect a big shower. Breakfast isn’t very good but there is breakfast every day. The AC works fine and the room is spacious and has everything you need. If you are looking for a high end experience go somewhere else. But if you just need to have the basics covered this is the place for you.

Business Self

10/10

Exceptional

27 Nov 2025

Humberto

Everything was great as usual.

Business Self

8/10

Excellent

27 Nov 2025

Leonato

Room is ok for that building. 90% good.

Business Family

8/10

Excellent

19 Nov 2025

Ryan

Great Prices and Staff

Business_and_leisure Self

10/10

Exceptional

19 Nov 2025

Humberto

Staff is wonderful

Business

6/10

Pleasant

18 Nov 2025

Ryan

My room was good, that's about it.

Business Self

10/10

Exceptional

15 Nov 2025

Humberto

I love staying at here

Business

8/10

Excellent

11 Nov 2025

John

They seem to be improving

Business

2/10

Poor

11 Nov 2025

Zvjezdana

The room was neglected. It lacked toilet paper and tissues, a light bulb on a nightstand, and clothes hangers. There was no hot (or warm) water. The floors and walls were dirty. We requested these items at the front desk with a kind lady, but no one showed up.
We requested the desk chair, and it was provided, although it was inadequate.
We stayed only one night, instead of the two we had paid for. The entrance door broke down in the morning, and we couldn't close it at all. We left and never fulfilled the second night.
It is not a good reputation for Expedia to advertise the Magnuson Grand Hotel and Conference Center as a four-star facility at the price of a reputable hotel.
Stella

Business_and_leisure Family

2/10

Poor

09 Nov 2025

Anthony

When we got there after being told over the phone 3 times we could check in early we was denied. Once check in hit we had no hot water until the next day. They refused to give a refund or place us somewhere else. There was dead roaches in our room and as well as a receipt between the head board and mattress of the bed that was dated 9/13/2025. They was asked to come back and clean our room but only half way cleaned it

Friends_and_family Family

6/10

Pleasant

09 Nov 2025

marc

There was no hot water the last night

Business

8/10

Excellent

07 Nov 2025

marc

After several less than plesant experiences at this hotel, i am pleseantly surprised with this stay. The room is immaculate and smelled freshly cleaned. Friendly staff at check in. Looks like the new manager has them rounding the corner

Business

10/10

Exceptional

07 Nov 2025

Humberto

I wouldn't stay anywhere else when in Tyler

Business

2/10

Poor

02 Nov 2025

Frederino

I was charged for a broken bed that was broke when I checked in. Not to mention the fridge was frozen solid. I told the front desk, we said he would have it handled the person who handled thought it a good idea to just open the door to let it thaw out.

Business Self

10/10

Exceptional

01 Nov 2025

Humberto

It was a nice place to stay and very nice people.

2/10

Poor

29 Oct 2025

Crystal

Rude staff, disgusting hotel and unsafe feeling surroundings. This a 40 dollar hotel not 100

Friends_and_family Family

8/10

Excellent

28 Oct 2025

Misty

Staff very friendly and rooms and interior updated, for the most part. Outside could use some work but is pleasantly deceiving

Business_and_leisure Self

8/10

Excellent

28 Oct 2025

Misty

Much cleaner and more modern inside than it appears on the outside. Worth the $, very reasonable rate

Business_and_leisure Self

10/10

Exceptional

24 Oct 2025

Humberto

Everything was fine

Business Self

10/10

Exceptional

19 Oct 2025

Humberto

very happy with this property

Business Self

2/10

Poor

18 Oct 2025

Dr. Samir

Smells very bad and noisy and very dirty

Business Family

2/10

Poor

18 Oct 2025

Liza

Room was dirty. Non English speaking workers. Couch dirty. People looked like they were in poverty! Broke down vehicles. Roaches behind refrigerator. Trash in sofa coach. Big pitbull running around that lives with the people staying there. No ice. No breakfast. Next room kids running in our room. Shopping buggy with rags on it. Awful GHETTO PLACE! DO NOT GO THERE!!!! I’m not from Texas was just an out of town stay. NEVER EVERRRRRRRR AGAIN!

Business Family

10/10

Exceptional

16 Oct 2025

Frederino

Room not the cleanest pictures are not updated.
Customer service was good by the

6/10

Pleasant

14 Oct 2025

marc

AC was very loud, but effective. Rooms always smell freshly cleaned

Business Self

4/10

Poor

14 Oct 2025

Pratiksha

Unsafe for a single female who is travelling on her own. Property is very old you can hear the next room very loudly.

Leisure Self

10/10

Exceptional

13 Oct 2025

Brian

2@14

Greaat

Business Self

2/10

Poor

12 Oct 2025

Pat

Magnuson Grand Hotel

Rooms were dirty. With junk stuck on the walls, paintings and the ceiling. One room the shower had no hot water and the second room the tub didn’t drain at all.Coffee pot had water still in it don’t know how long it was in there. Checked out the next morning. Would have left the first night but was too tired from driving.

Friends_and_family Family

2/10

Poor

11 Oct 2025

marc

Either the heater isnt working or there is no hot water to shower (twice now) or there is no soap in the rooms (or at the front desk) or there's no milk for the breakfast cereal or the trash on the grounds is never picked up or the room isn't ready for almost 2 hours after check in time and then it is immediately below a room under loud construction and the staff argues with you about changing to a room away from the noise or the weeds have grown literally 5 feet beyond the fence onto the patio or the laundry room is filthy and the machines dont work....or the mini fridge door wont stay closed/ cold or the ironing board has no cover/pad on it or there's only one dim lamp to light the entire room......take your pick. I will give them this much: the rooms always smell clean.
This place is not run by professionals (i know as i've managed two hotels)

Business

4/10

Poor

11 Oct 2025

Marc

For the second time in as many weeks there is no hot water to shower. When i called in in, i was told once again that \"i will tell them\"

Business Self

6/10

Pleasant

10 Oct 2025

marc

Yes

Self

10/10

Exceptional

10 Oct 2025

Humberto

Everything was fine as usual. Thank you!

Business Self

10/10

Exceptional

07 Oct 2025

Jose Luis

Ok gracias

Business Self

10/10

Exceptional

03 Oct 2025

Humberto

Very nice place to stay

Business Self

4/10

Poor

28 Sep 2025

Patricia

The \"breakfast\" was waffles and white toast. Even the cold cereal bins were empty. It was actually quite funny when we asked the attendant if there were other options and she did a Vanna White impersonation pointing to the waffles and bread.
The room was dirty in the corners, but at least there were no bedbugs or other critters that we saw. Everything felt damp - the floor, the sheets, all of it. There is no exhaust fan in the bathroom, so shower steam just adds to the dampness. Oh - and they only service the rooms every 4 days, although they will restock towels and toilet paper if you ask for them in between. That's on a card at the front desk, although it wasn't pointed out when I checked in. There is deferred maintenance everywhere on the property - hopefully the new owners will make it nice again. For now, the only good thing was the price.

Friends_and_family Family

4/10

Poor

26 Sep 2025

marc

The room was not ready until almost two hours after check in and once in the room, the construction upstairs was very loud. I went back to the desk and asked for another room and had to argue with staff before a manager finally moved me to another room. Breakfast consisted of white bread or waffles...not even cereal anymore. I asked for a glass of milk and was told i was too late (at 0800). The coffee was horrible and the juice dispenser was only water for all 4 juice options. I get that this is a budget motel, but the breakfast is a joke.

Self

2/10

Poor

23 Sep 2025

Robert

Everything is bad, its run like a boarding house. You have to ask for clean towels and hope they have them. You only are aloud to have one toilet paper roll a day[ a very cheap roll] . I think there's something dead in the washing machines . Two weeks and still no refund. Room 274 throws her snotty tissues over the rail. breakfast is a dirty cup for waffle's sliced bread with flys old cereal. Either the owners are very cheap or very poor management.

Business Partner

10/10

Exceptional

14 Sep 2025

Humberto

couldn't get ice early in the morning

Business Self

2/10

Poor

08 Sep 2025

artie

Room was dirty, bugs coming out of sink. Went for breakfast no utensils to eat waffles, cereal completly empty. Staff was very unfriendly.

Leisure Partner

2/10

Poor

07 Sep 2025

Robin

This is an extended stay and cars were being worked on, people sitting outside smoking, pool parties. No my kink of scene. We didn’t stay and went to another hotel. Not recommended.

Leisure Partner

2/10

Poor

31 Aug 2025

Regina

This place is absolutely disgusting. Avoid this place. It smells so bad. Nothing looks clean. It looks like there's hobos outside of the hotel.
Hot breakfast is make your own waffle.

Business Self

4/10

Poor

30 Aug 2025

Dee

Dirty and coffee supplies not provided, only one towel, no decent cable tv channels

Leisure

10/10

Exceptional

21 Aug 2025

Nicholette

.

2/10

Poor

17 Aug 2025

Noe

Look like they live people on the rooms, the room they didn't have soap or shampoo, the room smell like they were smoking very bad experience we walk and immediate my wife said I don't stay at this place

Family

2/10

Poor

17 Aug 2025

DUSTIN

Worst hotel ever

I got there the grounds are unkept. I checked in the staff was rude. I got to the room the floor and sheets were wet. Looked like bed bugs under the bed cover. And there was chewed gum on the head board. I went to the office requested my money back they told me that I had to get with hotels .com

Partner

10/10

Exceptional

16 Aug 2025

Ingrid

Nice place

4/10

Poor

11 Aug 2025

Barry

Exterior of property was littered and it was clear no regular landscaping was occurring.

\"Breakfast\" was not close to website photos: no fruit, no protein, no baked goods. Only waffles and cereal.

Interior was dated and in need of renovation. On the plus side, renovation was ongoing but there was no mention in the reservation or checkin process.

Poor management was obvious in many areas: rooms released by housekeeping without regard for obvious cigarette odors; breakfast had to wait due to \"grocery run\"; trash throughout was left overnight allowing for insects (for sure) and possible \"critters\"; no manager or owner was at the property during the 24-hour timeframe I was there.

More examples will be communicated if owner cares to contact me.

Leisure

6/10

Pleasant

08 Aug 2025

Rachel Maria-faye

There was no contental breakfast, and the hotel room was covered in hair, the staff was nice, but we still have not received our 50.00 deposit back and it's been a week, and I asked the guy at check out about it to make sure we where getting it back and he told me 2 to 3 business days.

Partner

8/10

Excellent

04 Aug 2025

Beverly

Good value for the money

My room was clean. The bed was very comfortable. The air-conditioning was wonderful. I liked that there was a refrigerator and a microwave. The water pressure left a lot to be desired and my trash wasn't emptied at all in the five nights I stayed.

Self

6/10

Pleasant

01 Aug 2025

Zenda

Recent visit

It was ok for the price. It said it would have breakfast but never seen it. I wouldn't stay there again.

Self

2/10

Poor

30 Jul 2025

Cynthia

Upon driving up I was a little hesitant but decided to at least try. Check in was fine but walking the property let me know that this was not the place for me. I went in the room which felt dingy and dirty. There was an odd smell and I just had to check out and take a loss of money.

Partner

10/10

Exceptional

29 Jul 2025

jose

Nice

8/10

Excellent

27 Jul 2025

Regina

There breakfast was limited but decent for the price of the say

2/10

Poor

25 Jul 2025

jessica

Roaches, mice droppings, bugs and ran down. There breakfast is very very limited and rationed. The most you will get is a guaranteed cup of coffee and a waffle. Pictures are not matching the discription of the place at all. This is a last minute option or if your in a bind.

Business

2/10

Poor

10 Jul 2025

Sam

This is obviously where the crackheads live. Not an exaggeration, there were literal crackheads on the property. DO NOT be fooled by the pictures and ratings, like I was. The room very obviously had not been cleaned in days, if not weeks! There was hair and dirt all over the bathroom floor, in the tub, and on the bathroom counter. There was a large, unidentifiable oily stain on the drapes and a bloody, squished fly on the wall. One person in our group sat on the bed, and it was wet. The whole room had a foul, dank smell to it. If the room is that gross, imagine what the kitchen looks like! Just, no.

2/10

Poor

06 Jul 2025

Melton

Don’t

Just no

Partner

6/10

Pleasant

01 Jul 2025

Christian

The room smelled like cigarettes

Business Self

4/10

Poor

29 Jun 2025

DEBBIE

The concrete was needing to be swept. Our room, the flooring was loose, sticky, and had an odor. Paper thin walls inside and outside….heard everything. The lady at the desk, very nice. I just felt like I was not safe staying there with my granddaughter. I got what I paid for.

Business Family

2/10

Poor

29 Jun 2025

Jackie

Just awful

had to change rooms due to all the mold. That room was a little better. Bedding was all damp. My daughter had to stay somewhere else . Rooms are dirty, mold on the curtains. Unhealthy & unsafe place to stay!

Business

2/10

Poor

09 Jun 2025

Janet

Friendly check in staff. But the rooms were unkempt. We had a harder time finding our room, as several were missing numbers. The couch was old, stained and covered in cigarette burns. The office chair was dusty and missing a wheel, the remote backing was missing and the desk was scratched with missing pieces. The lotion on the sink counter was half full, and the toilet did not flush well. Stuck-on “debris” on the walls next to the beds, and missing outlet cover plates on plugs. Our towels had red stains on them. Thankfully the ac worked and bed looked clean enough. It appears as if long term residents stay there, and some windows were boarded up. The breakfast was basically nonexistent, with only 2 pots of coffee, some apples, and a waffle station. The cereal was empty. Overall not a good place to stay, though looks like it once was nice.

Leisure Family

10/10

Exceptional

08 Jun 2025

stella

The room was very clean and spacious. Ac was really cold .Lots of parking !

Partner

10/10

Exceptional

06 Jun 2025

Shunn

Great place womderful showers

Self

4/10

Poor

04 Jun 2025

Jennifer

First day went down for breakfast barely anything out! Was able to make 1 and a half waffles for a family of 5. When i went to front desk was told they was just getting back to things after covid. Took them till now. Wow but then we asked for clean towels didnt get till i went and washed the ones we used. Had to go ask for toliet paper. Never cleaned out room the whole time we was there from thurs. To tuesday. Beds very uncomfortable. Wont stay again here.

Leisure Family_with_children

2/10

Poor

29 May 2025

Anita

False advertisement. This is a motel 6