Benin Royal Hotel

Benin , Cotonou
COTONOU, Lot 398, Quartier Maro Militaire
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20 reviews shown

6/10

Pleasant

12 Dec 2025

Léonie

In the room no cold water. That was big deal.

Leisure

4/10

Poor

27 Jul 2025

Ansal

It is not worth we pay.. its like a local hotel

Business

10/10

Exceptional

30 Jan 2025

Olanrewaju

Nice hotel with excellent service

Your Personal attention was their priority. Got upgraded to bigger room with balcony and was well chilled. Was in the city center and accessible to all locations visited. Their pool was nice

Friends_and_family Friends

6/10

Pleasant

06 Jul 2024

Eugenia

Breakfast options not so great.

Leisure Partner

8/10

Excellent

08 Mar 2022

cressida

The Spa was closed. That was one of the reasons i picked this property. Pool was nice. The surroundings left much to be desired.

Family

4/10

Poor

12 Dec 2021

Ousseynou

Rooms are clean but staff service is terrible. It took them several hours to deliver my food any time I order

Business Self

4/10

Poor

20 Aug 2020

Verified traveler

It was clean and the staff were courteous and friendly

Friends_and_family Family

4/10

Poor

01 Mar 2020

Gregory

Hotel tried to charge me for dinners that i never ordered. They're room billing system is fraught with error.

Business_and_leisure Self

8/10

Excellent

13 Jan 2020

Samantha

Comfortable hotel, great waitstaff, front desk ok

The hotel was well located in the city center within walking distance to the market + Foundation Zinsou museum. The food + restaurant service was great. Accommodations were lovely with a great rooftop pool.

However, unlike all my other hoteIs during my trip I did not have good service at the front desk.

The ATM did not work + the front desk would not exchange USD for me even though they had a currency exchange sign. That would have been fine but the woman at the front desk kept giving me attitude about it and brushing me off to come back in the morning. The excuse was they did not have any cash. However, I knew they had plenty of cash (I saw the large envelope of money they used to give other guests change). But they kept saying they had no CFA. Why they didn't just say they didn't want to exchange USD I have no idea. So that was frustrating.

Also, the front desk guy got a little nasty and accused me of overstaying when I came down for the airport shuttle. He did not realize I had paid an additional fee that morning to check out late since I had a midnight flight. Only after I showed him my receipt did he realize I had paid extra for a late checkout. He didn't apologize for his accusation or attitude and I thought that was a bit unnecessary.

Overall the stay was fine and the rest of the staff was really great. But for a nice hotel I would have liked a bit nicer front desk service.

Friends_and_family Friends

4/10

Poor

10 Jan 2020

Verified traveler

This hotel needs to hire someone to deal with an obvious cockroach infestation. I found and disposed of approx. 15 or 20 roaches in my room during my one night stay. There were also roaches in the gym. Needless to say I checked out early, as soon as a room in another hotel became available.
The one positive about this hotel is the people who check you in. They were all friendly and professional. This could be a nice, reasonably priced hotel after they deal with the cockroach problem.

Business_and_leisure Self

6/10

Pleasant

09 Apr 2019

Verified traveler

The staff needs a lot of training, the restaurant staff was terrible, except for the manager lady, can’t remember her name she’s always there when we ate breakfast. She was amazing, the rest were incompetent and unhelpful.

Business Family

8/10

Excellent

17 Feb 2019

Sivalingam

One of the good hotels for business

Good hotel recommended. In a quiet area.

8/10

Excellent

29 Dec 2018

Verified traveler

Good value for money

Generally good visit. We liked the room with comfy king-sized bed. Friendly staff at breakfast and front desk. Check-in was sluggish but we were happy once we got to our room. Note that the building layout is odd with quite a bit of stairs due to levels on the floors.

Family

6/10

Pleasant

02 Dec 2018

Ryan

I can't recommend this hotel. I just got back from a West Africa tour and I stayed in 8 hotels while there. This was the worst. The hotel check-in was much slower than it needed to be. Room was tiny, but I didn't mind the size so much as the look and feel of it. Seemed pretty gross, from the hallways, the elevator and then finally the room. We got dinner at the rooftop restaurant by the pool and service there was very slow (we heard a dish drop and I'm pretty sure it was ours). I had to ask for my drink three times. An hour later it finally came (and it was the wrong drink). Wi-Fi was average for the area. Check out in the morning was smooth. In the US, this would be a one or two star hotel.

Friends

8/10

Excellent

21 Aug 2018

Gbose

Beautiful Time Out

We had a great time at Benin Royal. The room was nice n cozy and super neat though I feel the TV was a little too small for such a nice room. The staffs were very friendly and the breakfast was awesome. We were unable to try out other meals cause their menu book is all written in French and we couldn't understand anything written on it. I feel they could have made an English version too. Aside that we enjoyed our time out and almost didn't wanna leave.

Partner

10/10

Exceptional

05 Aug 2018

KEnny

Hotel is very nice...Staff is very helpful and friendly..we had quite a few children in our group and they worked with us.. Resturant has very good food. Highly recommend hotel...

8/10

Excellent

28 May 2018

Elungile

Good

8/10

Excellent

17 May 2018

Verified traveler

Fantastic

Amazing

8/10

Excellent

12 May 2018

Verified traveler

Very good

Fantastic

10/10

Exceptional

04 Jan 2018

Neil

Best Hotel in Benin

The staff were really nice, going out of their way to help. Having toured the whole country I did not encounter anywhere near the same standard. Breakfast was nice although dinner is a little overpriced for its quality. The fact the national football team stays here is telling as well.