Name: Residence Inn Baltimore White Marsh
Address: 4980 Mercantile Rd, Baltimore, 21236, US

10/10

Exceptional

27 Jul 2026

Lauren

Breakfast was good wish they had more options. Stayed two nights and both breakfasts had sausage links eggs and waffles granted one day it was pork the other was turkey. Maybe do pancakes or some bacon.

10/10

Exceptional

13 Jul 2026

Richard

Clean rooms, great breakfast

Family_with_children

6/10

Pleasant

07 Jul 2026

Tyisha

My tv in the bedroom didn’t work at all

Partner

10/10

Exceptional

17 Jun 2026

Kevin

Property was well-maintained.

8/10

Excellent

28 Apr 2026

Beth

This facility is in need of a remodel. It is showing its age and really needs a face lift. The staff is was exceptional. There was a problem with our first room and we were moved to a room for the night. The next morning we were moved to a room comparable to what was book. The staff is doing the best in a facility that needs help. This is my third stay on the past 6 months. It is convenient and the staff is great.

Family

8/10

Excellent

09 Apr 2026

Kristine

Breakfast was perfect. We did not use the gym but if we had stayed longer we would have.

Partner

8/10

Excellent

29 Mar 2026

Beth

Room was clean and well equipped. Breakfast was a bit lacking. If you did not get down there very early it was quite picked over. Maybe a refresh?

Self

10/10

Exceptional

22 Mar 2026

Geraldine

I was very impressed with the spacious room and the many seating areas where you could just hang out. The fireplace and outside pit were beautiful

Partner

2/10

Poor

21 Mar 2026

Larry

Found 2 roaches

6/10

Pleasant

23 Feb 2026

Jeneene

Our stay was okay. The rooms and hotel could definitely use some updates as there was visible areas( worn chairs,sofas in rooms, dented appliances, non-working fireplaces,and worn chairs in common areas). The staff was helpful and friendly

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Kelly

Clean and spacious rooms, friendly front desk team as well. We won’t stay anywhere else when we visit White Marsh.

4/10

Poor

20 Feb 2026

Darius

Took too long for security deposit to be returned don’t understand why you take it anyway

10/10

Exceptional

20 Feb 2026

Brandy

It was comfortable, clean nice place to go to, and I would love to go back

Partner

10/10

Exceptional

31 Jan 2026

Ryan

I love how spacious the room is. Needs a little updating, but overall great hotel. Very friendly and accommodating staff. 10/10

Friends_and_family Family

8/10

Excellent

07 Jan 2026

Desiree

The Staff was friendly and very accommodating. However the rooms can use some updates

8/10

Excellent

04 Jan 2026

Beth

The room was comfortable and the staff was very accommodating.

4/10

Poor

02 Jan 2026

Christopher

It was supposed to be a non-smoking facility. The first room we were given smelled like an ashtray. They did change our room, but didn’t enforce the no smoking policy when we told them of the smoke coming from the neighboring unit. The stench of smoke throughout the whole floor was very unpleasant. The ice maker didn’t work in our fridge, but they did give us ice from the kitchen. When we went to open the pull-out couch it was obvious that it hadn’t been cleaned in a while because of the stuff we found under the cushions >< the staff members were pleasant

Leisure Family

10/10

Exceptional

30 Dec 2025

Harry

everything was great, room was spotless and your staff was very polite and very friendly and helpful. Thanks

Partner

10/10

Exceptional

20 Dec 2025

Brandon

Clean room n friendly staff

8/10

Excellent

09 Dec 2025

Jennifer

Clean rooms and friendly staff. Would stay here again.

10/10

Exceptional

07 Dec 2025

Desiree

The staff, the cleanliness

Partner

4/10

Poor

30 Nov 2025

Anna

The room had an odd smell that was difficult to mask with spray. We called and asked for towels and wash clothes, they said that they would be right up… but they never came. The tub drained extremely slow and had sand like debris in it when the water went down. We have stayed here several times, but this was the worst. We actually left two days earlier than we planned.

Partner

2/10

Poor

29 Nov 2025

Kimberly

There was a random man sleeping in the hallway outside my room; the toilet in my room was leaking and when they checked me into a new room, hotel staff entered my room without knocking with their own key. This hotel has really gone downhill.

6/10

Pleasant

03 Nov 2025

Dr Richard

Overall, a very decent place. Here's my issue: I very specifically booked property because room photos for room I selected showed fireplace (older style RIs had these) and I was willing to pay a premium for that. Except when I arrived, that's not what I received. They said they had only a few and all were booked. No offer for any adjustment or such. That said, however, it's clean, convenient, and staff were great. If they had been able to deliver what was advertised, it would have been four star or better.

Business Partner

8/10

Excellent

02 Nov 2025

Shawnetta

Room was good and clean

Self

6/10

Pleasant

10 Oct 2025

Evelyn

Was not able to check in. Husband was sick

10/10

Exceptional

23 Sep 2025

Andrea

All of the staff was friendly. We’ve stayed here before and keep coming back. The hotel is always seasonally decorated. The breakfast is filling and has lots of options. Room was clean and comfortable. The game room is always fun to play in.

Friends_and_family Family

8/10

Excellent

20 Sep 2025

Nikita

The check in was fine, a bit of a wait but staff was polite. The microwave in our room was broken we called maintenance but nobody showed.

Business Family

10/10

Exceptional

18 Sep 2025

Sandra

I was very pleased with the stay.

10/10

Exceptional

16 Sep 2025

Edwin

It was great

Business_and_leisure Self

10/10

Exceptional

14 Sep 2025

Natalie

Fantastic stay!!!! They were accommodating to our needs for quiet. The room was spacious, clean and staff friendly. Will stay here again.

Friends_and_family Family

10/10

Exceptional

10 Sep 2025

michelle

Love it

2/10

Poor

07 Sep 2025

Danny

I didn't like the fact that despite me already paying for the room I'm advance they wanted an extra 149 and wouldn't take my business credit card. I had to use my personal account to cover damages.

Partner

8/10

Excellent

07 Sep 2025

Sonja

Clean but outdated

The hotel is dated but clean. We had trouble with our lock that never got fixed during our stay.

Friends_and_family Family

10/10

Exceptional

03 Sep 2025

Edwin

The front desk staff was amazing

Business_and_leisure Self

6/10

Pleasant

31 Aug 2025

Ann M

This property needs a refresh - badly! The room was dark with inadequate lighting, dark decor, and really poor layout. If a third person stays, they have to go thru the bedroom to use the bathroom. There were only two (yes, two) tissues. The paper towels were cheap and ended up using quite a bit of the roll just to get them to tear off right. The desk had previous unwired spills. The water was excoriatingly hot. The bed was comfortable but they offer no king size. The thermostat setting on 70felt like 55, but increasing to 73 then felt like 80. The TVs kept giving us connection errors. Sorry to have stayed here - as Marriott shareholders this is very sad see a property in this state.

Leisure Partner

8/10

Excellent

27 Aug 2025

Gregory

Staff was fantastic, easily accessible, tons of dining options nearby, area was peaceful

Leisure Partner

4/10

Poor

22 Aug 2025

KRISTEN

Was switched to three different rooms in my three week stay. Last room bathroom shower has broken cracked tiles that someone did a poor fix. The whole shower needs to be redone. The cabinets are worn out. The hotel needs to spend some time and unfortunately some money to remodel the rooms. Plus, they should have a dedicated floor where only animals that are with the residents stay as that is part of the issue with the rooms. The smell is musty mildewy and animal. People with allergies like myself had a hard time staying there. Very disappointed in my three week stay with them.

Business Self

10/10

Exceptional

17 Aug 2025

Erica

We were in and out efficiently.

2/10

Poor

08 Aug 2025

Kasandra

I’m upset that I was charged twice. The website said check-in at anytime. I traveled all the way from Utah to Maryland. When I got in they said they cancelled the reservation and the only way to stay was by paying for the stay again. So a $900 stay, as I was waiting for my apartment to be ready turned into an $1800 stay. An air bnb would have easily cost less than that. I’m pretty bummed, honestly. Especially that being my first interaction with someone in Maryland. PLEASE change the check in time maximum, so folks know their reservation will be cancelled otherwise.

Partner

2/10

Poor

02 Aug 2025

Derek

The room didnt have air conditioning. Never got below 78 degrees

8/10

Excellent

17 Jul 2025

Patti

I liked my stay at this property and most things were pretty decent.
Loved the pool.
The room was perfect for us.
The only thing that stands out as needing improvement is the breakfast. The turkey sausage looked and tasted like
very low quality.

Leisure Family

2/10

Poor

10 Jul 2025

Ashley

I am highly dissatisfied.
After finding a roach and I was happy. The staff was refunding me but then I found out I was double charged on two different cards on june twenty third, and it is now july tenth, and I still have money pending on my cash app card

Business Pet

10/10

Exceptional

07 Jul 2025

samuel

Good location , professional and friendly staff .
Property was clean and my family found it comfortable

Leisure Family

10/10

Exceptional

05 Jul 2025

Adedotun Olusegun

It was a wonderful stay experience at the Residence Inn, White Marsh located in a serene environment. The staff were polite, kind and helpful
Rooms are clean and breakfast is good too.

Leisure Family

10/10

Exceptional

29 Jun 2025

Jennifer

This property is one of the nicest we’ve stayed at in the area. Clean, pool was beautiful and breakfast has many options!

2/10

Poor

29 Jun 2025

Jamie

Would not recommend

8/10

Excellent

29 Jun 2025

tracia

nice property

Nice clean property. Pet friendly. The one time I wanted a shower cap I see they don't do that anymore.

Friends_and_family Family

10/10

Exceptional

13 Jun 2025

Davita

The friendliness at these property is above par. Hot coffee, infused water out all day.

Business_and_leisure Partner

10/10

Exceptional

09 Jun 2025

Daniel

Great stay

Self

10/10

Exceptional

29 May 2025

Cathy

Stayed for the night breakfast buffet was great

2/10

Poor

14 May 2025

Nancy

Don’t stay here

I would not recommend staying at this hotel. Staff was very nice but the place was dirty, ripped up carpets, moldy vents, dirty carpets, floors and cabinets.

Partner

10/10

Exceptional

10 May 2025

William

Very nice place to stay

10/10

Exceptional

12 Apr 2025

Betsy

Room was great, pretty much a studio apartment for less than $200. Room was very comfortable had a full fridge and kitchen area. It was quiet, the free breakfast was good, I will be staying here again next time we visit baltimore

Leisure Partner

10/10

Exceptional

24 Mar 2025

Gorma

10 out of 10 experience

Business_and_leisure Family

6/10

Pleasant

21 Mar 2025

Trevis

Tv’s didn’t have Netflix… Inconvenient

Once checked in, there were issues with tv’s. 2 tv’s didn’t have Netflix due to needing new adapters.

10/10

Exceptional

05 Mar 2025

shanika

The room was like out apartment it have refrigerator stove microwave. Every was perfect

Leisure

8/10

Excellent

27 Feb 2025

Elizabeth

Hotel is nice and comfortable but could use some upgrades and face lift. Affordable.
Thr young female that checked us in did not go over any pf the charges so I had to go back down later once I relized they put a sizeable hold on my card. The male then explained things properly.

Partner

2/10

Poor

20 Feb 2025

Kenyatta

The room we received wasn’t clean

10/10

Exceptional

17 Feb 2025

Ashley

Very accommodating and nice. Had a wonderful time thank you!

Leisure Partner

8/10

Excellent

04 Feb 2025

Marcus

Loved it!!!

It was amazing been there before will def be back. Only issue I had was the bathroom door handle fell off out of nowhere but the people at the desk were great and understanding.

Friends_and_family Friends

10/10

Exceptional

20 Jan 2025

Joyce

Very friendly staff. Front desk staff got us everything we needed and the hotel was clean.

Leisure Partner

10/10

Exceptional

02 Jan 2025

Paul

Best Experience

It was clean and staffs were professional and always wanting to help

Friends_and_family Family

8/10

Excellent

01 Jan 2025

Ashok

Confusion over parking my car

Stayed only overnight on New Year's Eve. This morning while leaving found a ticket under the wipers. It was for not registering the car for parking
The clerk at the time of registration never asked car info for registration so it was strange to find the ticket

While checking out a different clerk on the morning shift said it is just a notice and just throw the ticket away although the ticket had a QR code to make payment. She told me not to worry since I was checking out
She agreed the the clerk at the check in should have recorded our car info and registered it

I do not want to get a surprise parking bill.

Please respond

Partner

10/10

Exceptional

22 Dec 2024

Albert F

Guests do not pick up after their pets as we do

Leisure

10/10

Exceptional

22 Dec 2024

Jessica

Nice stay

Amazing breakfast
Nice game room for children
Room was very comfortable and clean

Partner

8/10

Excellent

19 Dec 2024

LaToya

Great Stay, a little billing error

Clean, comfortable and perfect for a short term or long term stay. Very reasonable and friendly staff. My only issue was being charged twice one by hotels.com and again my Marriott. The issue is still not resolved. I think it was user era because I was asked to swipe my card several times.
I have reached out to corporate at Marriott and trust it will be resolved. The stay was great and I would stay again for business or baltimore needs.

Business

10/10

Exceptional

01 Dec 2024

tonai

Quiet and clean

Leisure Self

6/10

Pleasant

16 Nov 2024

David

Air conditioning in the room made for an unpleasant sleeping environment as you couldn't properly turn it off

Business_and_leisure Partner

10/10

Exceptional

10 Nov 2024

Mickell

Good location, massive rooms, central to where we needed to be.

Leisure Family

8/10

Excellent

03 Nov 2024

Gary m

good property, friendly staff

6/10

Pleasant

27 Oct 2024

Zariyah

The property is okay. I got the two bedroom suite for two nights and upon entering one of the bedrooms there was just an overwhelming smell of pee. So I went to the front desk and they sent someone to clean it right away. They also changed out the shower curtain. But then when testing the tv’s the living room tv just did not work at all. So I had to call the front desk again and they sent maintenance (who were super nice!) and they fixed it along with providing a new remote since the first one was not working.

I hadn’t realized until night time but in one of the bedrooms, the internet was not working on the television. Which sucks because they do offer streaming services, so I could only watch cable. But that was not terrible.

Lastly, the two beds were NOT anywhere near the same. One of them was pretty standard but the other one was a rock and honestly felt like a box spring.

While I did have those problems, the overall stay was good. The common areas and halls are clean and quiet. The staff are extremely nice (shout out to Eric at the front desk that dealt with all the problems swiftly) and the room itself is nice if it did not have those few problems.

I probably would stay here again

Leisure Friends

10/10

Exceptional

26 Oct 2024

Dorian

It was clean

Leisure Family_with_children

6/10

Pleasant

19 Oct 2024

Mathew

Couch had a stain tables had dog bite marks

10/10

Exceptional

13 Oct 2024

Julianna

I like a lot, breakfast, the little fireplace, the cleaning staff, the desk staff, all of it.

Business_and_leisure Pet

10/10

Exceptional

08 Oct 2024

Jeanette C.

We loved being on first level.

8/10

Excellent

03 Oct 2024

Martina

Quiet area near shopping. Nice size rooms. Could have better couches.

10/10

Exceptional

07 Sep 2024

RASHAD

It’s always good at Residence Inn

Residence Inn is always a very good stay I choose to stay with you guys whenever I can and whenever I travel so I’m not surprised that our experience was good. The room was great. The staff is great overall it was just a very good experience. I recommend you guys very highly.

Business

10/10

Exceptional

28 Aug 2024

Charlotte

Nice room well equipped with all needed. Convenient. Was a bit noisey with pets. Very busy hotel!

Leisure

10/10

Exceptional

17 Aug 2024

Jacob

Helpful

Leisure Partner

6/10

Pleasant

08 Aug 2024

Anthony

Ok place, budget kind of hotel. Breakfast wasn’t anything special

Business

8/10

Excellent

23 Jul 2024

Lekeisha

Weekend getaway

The stay was pretty good the only complaint would be no ironing board in the room. The staff was okay the young lady at check in was okay but the night auditor was great personality was amazing he should teach the other two people how to be more up going but again it was okay for our weekend alway

Partner

10/10

Exceptional

15 Jul 2024

JANET

People

Leisure Self

2/10

Poor

09 Jul 2024

Janeen K

I have never been to this property. I was given the wrong information ( I needed to book a different residence inn that was closer to where I needed to be) I was gonna stay since it was already booked and paid for until I read other reviews that was terrible. I called Expedia and I called the hotel to cancel I was told that they cancelled it by Terrance who was amazing and then when I called Expedia back they said they needed a waiver and was sending the request by email and that they would get back to me. They emailed me everyday saying they couldn’t get in touch with the hotel and no one responded only to find out they sent it to a bogus email that they weren’t supposed to and haven’t refunded me my money yet. After I emailed them back and spoke to manager Patrice who again was amazing! Bad service to a travel agent and I’m beyond hurt and disappointed! #Hardworking Mom Of 5!

10/10

Exceptional

07 Jul 2024

Sharlette

I took my 2 year old with me and we had an amazing stay. The staff was very pleasant and the hotel was clean and well maintained. We enjoyed the pool in the early morning(10am open) and right across the street is an indoor playground. The bed was very comfortable and I loved the fulled kitchen. I would definitely go again.

Business_and_leisure Family_with_children

8/10

Excellent

06 Jul 2024

Abraham

Quiet

6/10

Pleasant

26 Jun 2024

Ann Marie

Unfortunately, our room had a broken bathroom light and then the ceiling in the kitchen leaked. Maintence was able to fix the bathroom light and when I called the front desk the must have let the room above us know that their was a leak as that stopped after a while. The hotel was clean but it is an older hotel. The bed was not very hard and the bedding was very basic.

Leisure Family

10/10

Exceptional

17 Jun 2024

Miriam

Not happy to pay for parking. Should be included in the rate paid to stay.

Leisure Family

10/10

Exceptional

15 Jun 2024

Joanne

Staff was very nice and helpful.

Leisure Family

10/10

Exceptional

10 Jun 2024

MARIA

The staff was very friendly.

Business_and_leisure

10/10

Exceptional

06 Jun 2024

Kyree

Great

8/10

Excellent

04 Jun 2024

Dimitra

Nicki and Robert gave great service very professional kind and friendly!!!

Business

10/10

Exceptional

28 May 2024

Maleick

One of the best stays I’ve had in a while.

Leisure Family_with_children

10/10

Exceptional

21 May 2024

Dana

Great value

Leisure Family

8/10

Excellent

14 May 2024

Elizabeth

The accommodations is great value for money. Very comfortable, clean, well kept amenities.
Check in experience was disappointing. Rep. felt aggressive and abrupt - she said all the right things but in a excessively loud tone that lacked warmth. We were the only ones there for check in yet we felt rushed. Check out rep. Was total opposite sweet and warm despite it being the wee hours of the morning.

Leisure Friends

8/10

Excellent

12 May 2024

Richard

Staff was very friendly and the breakfast buffet was hot and dey

10/10

Exceptional

07 May 2024

Abril

The two bedroom suite is so huge and comfortable

Leisure Family