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The Sagamore Pendry Baltimore
Baltimore - MD · United States
1715 Thames St.View location
9.4/10Excellent1,000 Reviews
Cleanliness9.8/10 9.8
Service9.4/10 9.4
Comfort9.6/10 9.6
Condition9.6/10 9.6
Neighborhood9.8/10 9.8
Amenities9.4/10 9.4
See all ratings- Business hotels
- Hotels with spa
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About The Sagamore Pendry Baltimore
Defining what’s old is new again. Poised in the storied 1914 property on Baltimore’s historic Recreation Pier – “Rec Pier” as it’s known to locals – Sagamore Pendry Baltimore embodies the city’s rich history, vibrant personality and idyllic harbor setting with character, inspiration and style.
Rooted in tradition but reimagined, the pier’s extensive renovation has honored the historic essence of the property and restored it to its former glory, reflecting a bygone era, impeccable service, unparalleled quality and travel that inspires, but with a modern-day sensibility and aesthetic that speaks to today’s guest.
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With a stay at Pendry Baltimore in Baltimore (Fells Point), you'll be within a 5-minute drive of Johns Hopkins Hospital and National Aquarium in Baltimore. This luxury hotel is 2.4 mi (3.8 km) from Baltimore Inner Harbor Marina and 2.7 mi (4.3 km) from M&T Bank Stadium.
Make yourself at home in one of the 128 air-conditioned rooms featuring minibars and flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have designer toiletries and hair dryers.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Popular amenities
Swimming Pool
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
4:00 PM
Check-in until
Anytime
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No cribs (infant beds) available
Professional property host/manager
Pets allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-out is available
Cashless transactions are available
Essential Travel
Essential workers only - NO
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Destination fee: USD 41.13 per accommodation, per night
We have included all charges provided to us by the property.
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You need to know
- The seasonal pool will be open from May 19 to September 15.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
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Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
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Minimal age
18
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Optional fees
- Fee for full breakfast: approximately USD 16 to 30 for adults, and USD 10 to 16 for children
- Airport shuttle fee: USD 108.39 per vehicle (one-way, maximum occupancy 4)
- Valet parking fee: USD 65 per night
- Pet fee: USD 150 per accommodation, per stay
- Service animals are exempt from fees
- Rollaway bed fee: USD 40.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
Arabic
English
French
Nearby attractions
Fell's Point Visitor Center
0.1 km / 0.1 mi
Harbor East Marina
1 km / 0.6 mi
Patterson Park
1.1 km / 0.7 mi
Pier Six Concert Pavilion
1.3 km / 0.8 mi
Reginald F. Lewis Museum
1.6 km / 1 mi
Baltimore Soundstage
1.8 km / 1.1 mi
Baltimore Inner Harbor Marina
1.9 km / 1.2 mi
National Aquarium in Baltimore
1.9 km / 1.2 mi
Johns Hopkins Hospital
1.9 km / 1.2 mi
Port Discovery Childrens Museum
2 km / 1.2 mi
Power Plant Live
2 km / 1.2 mi
Federal Hill Park
2 km / 1.3 mi
Nevermore Hall
2.1 km / 1.3 mi
American Visionary Art Museum
2.1 km / 1.3 mi
Canton Waterfront Park
2.1 km / 1.3 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 128
- hotel
- Wheelchair-accessible
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Airport Shuttle
- Laundry service
- Bellboy service
- Hotel safe
- Lift access
Show 17 more facilities & services
- Garden
- Terrace
- Concierge
- Gym
- Newspapers
- Luggage room
- Clothes dryer
- BBQ facilities
- Bar
- Restaurant
- Poolside snack bar
- Meeting room
- Business centre
- Massage
- Spa treatments
- Spa centre
- Non-smoking establishment
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Sagamore Pendry Baltimore
QUADRUPLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: QUA.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Sagamore Pendry Baltimore
STUDIO KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SINGLE DELUXESINGLE • DELUXESGL.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Sagamore Pendry Baltimore
SINGLE DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: SGL.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOMSUI.B1-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING BED ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Sagamore Pendry Baltimore
SUITE KING BED ONE BEDROOM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING BED ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B1-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Sagamore Pendry Baltimore
DOUBLE SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: DBL.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE DELUXE WITH BALCONYDOUBLE • DELUXE WITH BALCONYDBL.BL-DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Sagamore Pendry Baltimore
DOUBLE DELUXE WITH BALCONY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Room code: DBL.BL-DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Sagamore Pendry Baltimore
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Double or Twin DELUXE TWO BEDSDouble or Twin • DELUXE TWO BEDSDBT.2B-DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- DELUXE TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Sagamore Pendry Baltimore
Double or Twin DELUXE TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- DELUXE TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBT.2B-DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Sagamore Pendry Baltimore
DOUBLE Accessible KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXEDOUBLE • DELUXEDBL.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Sagamore Pendry Baltimore
DOUBLE DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Sagamore Pendry Baltimore
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE Accessible KING SIZE BEDSUITE • Accessible KING SIZE BEDSUI.H6-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Sagamore Pendry Baltimore
SUITE Accessible KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.H6-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about The Sagamore Pendry Baltimore
100
reviews shown
ROBERT
Great hotel. Great location. Very clean. Exceptionally helpful staff. An all around great experience.
Paul
It was a truly wonderful experience. The hotel was exceptional and the area has plenty of bars, restaurants, and shops to walk around and experience. Thank you!
Nicholas
Amazing experience
Eugene
I purchased my stay with Expedia and ThebPendry charged my credit card again for a room I already paid for. I called twice and situation was never resolved. I have no problem paying for my stay but, I do not like anyone stealing from me. Horrendous!
Luciana
It was a wonderful place to stay while visiting our daughter and son in law in Baltimore ! Fantastic staff , impeccable rooms , delicious food, beautiful pool looking onto the harbor , conveniently located to everything . Best place ever !
Camille
Beautiful space and wonderful staff
Margaret
Loved the hotel ex
Williard
Everything was excellent, we loved the pool.
FRANCINA
I encountered one problem with the pool restaurant, Enis was not as helpful with the crab social but the manager Maxwell from pier chop house restaurant made it right. Thank you Maxwell.
Joseph
Took my wife here for her birthday. An absolutely amazing stay!
Ryan
My favorite hotel.
Margaret
Impeccable! Friendly, fun staff. Stunning location. We were so happy and grateful to be so well cared for.
Paula
Staff, especially Terrance, Brittany, and Issa, were exceptional! Their kindness and professionalism were extremely helpful!! Also, a big shout out to the housekeepers-the rooms and other spaces were spectacular!!
Sadly it rained most of our trip and we could not enjoy the outdoor pool. The ducks did tho!
Sadly it rained most of our trip and we could not enjoy the outdoor pool. The ducks did tho!
kathleen
Great
Paula
Issa was exceptional with his recommendations and professionalism!! Staff worked diligently in keeping the space welcoming and clean!!
kathleen
Great room
Cleopetra
Yes
Stacey
Wonderful staff great food beautiful hotel. Highly recommend staying here!!
Amanda
My friend and I stayed here as a weekend getaway. It was absolutely perfect. The service was phenomenal from start to finish. We did have an issue with valet but they corrected it immediately and gave us a discount on the cost. The hotel is stunning, lives up to all the hype.
Jennifer
property is very beautiful. Everything perfect from the robes, to the marble in the showers to the thread count of sheets. only thing that could be better is size of rooms ,are a bit small. However, interior of room is very high-end amazing millwork location is great. It’s in charm city. If you’re looking for Luxury in Baltimore, you have this or The Four Seasons that is your only two options. This property is about 1/2 the price of The Four Seasons if you can find good price Expedia. On website, the prices are the same as four seasons 700-800 night. With Expedia, you can get an amazing price 375 a night w/ VIP benefits. However, be careful property does not want to acknowledge benefits unless you point out. They also charged me a few extra fees that are not disclosed on Expedia.Also by accident, I was charged for a few extra valet parking nights, which by the way is highly overpriced @ $65 a night. But pointed out, they were happy to correct. By mistake I used debit card instead of credit card to check in, they billed me around 4k because they include $150 nightly incidentals + the room fee for 6 nights. I ended up checking out two days earlier. My total bill was around $2700 because ordered 2 movies & room service once, &Valet park each night. They promised to refund balance, but instead the following morning charged me another 4k . Now total been billed over 8K. I called to rectify They did fix. They are helpful when you ask, place beautiful but be careful on charges.
giancarlo
Stayed at Pendry Baltimore recently and was disappointed. The cleanliness was poor; bathroom ceiling had cracked paint and the ventilation system appeared moldy. Service at the bar was also lacking, with staff coming off as rude and inattentive. Food quality didn’t help either; the meatballs were extremely salty.
For the price point, this property should feel premium and well maintained. Having visited a few years ago, I can clearly notice a decline in overall standards.
For the price point, this property should feel premium and well maintained. Having visited a few years ago, I can clearly notice a decline in overall standards.
Andrea
NA
Olivia
The staff and room was amazing!! We will be back again.
ALISHA
Fantastic hotel all the way around!
Akunna
Perfect for a staycation!!
Jatin
Great location, views and service
LaToria
Our stay was Magnificent…
Laurel
This may be in the top three hotels I’ve stayed at. Well located, excellent service – the couple things we needed, they very fairly accommodated - and the view of the harbor really is stunning and unusual. Well done.
James
Great hotel!
Jasmine
One of best hotels I’ve stayed in. Staff, the rooms, and hotel bars are top notch!
Matthew
Noon checkout was fantastic and unexpected!
Charles
Nice room, clean view of the water.
Caitlin
The hotel itself was stunning but the staff wasn’t the friendliest
Taylor
Great hotel.
Steven Ali
Room is super clean modern very nice hotel.
Catrinia
Wonderful hotel views and breakfast
Alazar
Staff and room were amazing
Heather
I love visiting while in town. The stay itseld, last month was peaceful and seemless, howevee the price didnt reflect the amenities that aren't rent available innthebdead ofbwinterbas early soring
Dontay
My favorite baltimore hotel hands down!
Dontay
The pendry is the only hotel I stay at in baltimore! Love the service
Amy
The hotel was beautiful, and the staff was courteous and friendly.
Elizabeth
They had great customer service. From the valet service when you get there , to the help getting your bags out of your car and into your room, the staff at the Pendry Baltimore were top notch. Make sure to tip them well. Had a problem with my hotel bill and the front desk went the extra mile to resolve the problem.
Alayna
The room and service is excellent. It’s a beautiful hotel.
Hsin-Yi
I didn't use these amenities.
Michael
I didn't use these amenities.
Takema
Really nice cozy room we had the terrace balcony would definitely stay again!
Ricardo
Beautiful hotel. 5 out of 5
Melissa
Super nice hotel in the best part of downtown Baltimore. Will definitely stay again
Sarah
Exceptionally thoughtful staff, amazing shower + tub, super clean room and peaceful. :)
Demetrice
Waitress in the bar area she was very rude & it was bought up to the shift manager! UNACCEPTABLE FOR HER TO COME OVER TO OUR TABLE AND TELL US WE WAS BEING TO LOUD IN A RESTAURANT/BAR WITH LOUD MUSIC AND OTHER LOUD TABLES AROUND US! MY WAITRESS TOLD US TO JUST IGNORE HER NOBODY SAID ANYTHING TO HER ABOUT US BEING LOUD $1800 DOLLARS LATER!
Detra
Clean room, valet services, front desk, restaurant bar service
Symone
This review is more so about the management staff Nichola. There was a mix up in dates and I had booked this hotel at a non refundable rate via Expedia. I called Expedia to see if they could consult with the manager at the Pendry for a cancellation. When Expedia contacted the Pendry they spoke with Nichola and she declined the request for cancellation. I kept my reservation based on this decision and arrived at the property the day that was booked.
My stay with my family was remarkable, thanks to Brittany at the front desk. She is truly a gem with a positive attitude and demonstrates wonderful customer service.
When I received my final bill at check out there were additional charges on the bill that I did not apply to my bill because the room was paid for prior to arrival. Brittany got the manager involved, Nichola, and instead of seeing the error and correcting it, Nichola went back and forth with me and blamed Expedia. There was clearly an error within the billing due to Expedia and the Pendry, but as a customer that has nothing to do with me. As a manager, she should’ve saw the error, corrected the issue with me (the customer) and handled the problem with Expedia on the back end. I didn’t appreciate the lack of accountability and lack of customer service approach Nichola took. The Pendry is a lovely hotel, the overall customer service did not match to me.
My stay with my family was remarkable, thanks to Brittany at the front desk. She is truly a gem with a positive attitude and demonstrates wonderful customer service.
When I received my final bill at check out there were additional charges on the bill that I did not apply to my bill because the room was paid for prior to arrival. Brittany got the manager involved, Nichola, and instead of seeing the error and correcting it, Nichola went back and forth with me and blamed Expedia. There was clearly an error within the billing due to Expedia and the Pendry, but as a customer that has nothing to do with me. As a manager, she should’ve saw the error, corrected the issue with me (the customer) and handled the problem with Expedia on the back end. I didn’t appreciate the lack of accountability and lack of customer service approach Nichola took. The Pendry is a lovely hotel, the overall customer service did not match to me.
Alayna
Love it always
Steve
Such a beautiful hotel in a great location. No lack of bars or restaurants in Fells Point.
France
We paid an upgrade with balcony but you cannot use it because the waterfront is so smelly. You do not want to sit outside.
The hotel is nice but so NOISY. It is a very young area with lost of partying and limited nicer restaurants around. We got woken up at midnight 3:00am and 5:30 am by partners screaming.
NO thank you
The hotel breakfast was the worse salmon Florentine, it tasted like vineger. I didn't,t even eat my salad. 77$ for 7 breakfast was a waste.
The hotel is nice but so NOISY. It is a very young area with lost of partying and limited nicer restaurants around. We got woken up at midnight 3:00am and 5:30 am by partners screaming.
NO thank you
The hotel breakfast was the worse salmon Florentine, it tasted like vineger. I didn't,t even eat my salad. 77$ for 7 breakfast was a waste.
Christine
Love this hotel! Absolutely beautiful - from the pool on the harbor, to the atrium, to the restaurant - it's truly outstanding. The staff is also incredibly accomodating. I forgot several articles of clothing and they mailed them to me immediately. I highly recommend the Sagamore Pendry!
kimberly
Great hotel
David
Absolutely great stay
Catherine
Really nice!
Allyson
Extremely disappointing, do not waste your money. I made reservations here for my husband’s birthday and spoke with the concierge ahead of time noted that it was his birthday, and they even asked what his favorite snacks and drinks were, leading me to believe there would be some sort of birthday note or gift in the room. Throughout our entire stay, no one ever asked how our accommodations were mentioned his birthday or did anything special. I could have saved myself $650 and stayed at 3 star hotel for the same experience. When we checked in they sent us to the wrong room and then when we did get to our room, the leather sofa was missing buttons leaving sharp metal exposed. Such a shame because it really is a beautiful property but the terrible service makes it one I will never recommend.
Cheryl
Great everything. Staff, location. Need to go back when the pool is open!
Stacey
Beautiful hotel
We loved our stay here for the most part but there were a few things that made us feel we couldn’t leave 5 stars. First the pros: the room accommodations are excellent. The bedding, the water pressure, the maintenance of the room overall were all excellent. We enjoyed our time at the pool, and though we didn’t get anything from the pool bar the food looked great. We enjoyed the hotel bar one night as well. There were a few things that we felt put a damper on our stay. We asked for a refrigerator to be brought to our room and after 3 hours it never arrived and then we needed to head out to a show. In the end we never got the fridge and our food went bad. The walls are thin, really thin, when it comes to noise for such a nice place. We heard people next to us and people above us at late hours. The last thing was regarding valet car safety. Our cars cameras captured someone trying to get into cars, including our own. While not “on them” since it seemed to be a public parking garage I wouldve hoped they would have the necessary security for their hotel guests.
Fatima
Thank you for such a great stay for my bday
Joel
Staying at the Sagamore Pendry had been on my bucket list for years, and I finally made it happen for a special anniversary. The hotel is undeniably elegant, with exceptional staff and a clean, well-maintained atmosphere that reflects its historic charm. However, I couldn’t help but feel underwhelmed given the premium price point. There are several other hotels in the area offering comparable quality at a significantly lower cost. While the Pendry delivers a solid experience, it felt more like paying for a name than indulging in true luxury. I’m glad I checked it off my list, but I wouldn’t return—especially when value and experience don’t quite align.
Emily
Everything was top notch. You don’t find this service and attention to detail anymore,
Patrick
Lovely place in Fells point
Charles
Piol area
Herbert
A fantastic hotel. Great location, pool, services, food, and rooms. One of our best hotel stays in years.
Crispin
Beautiful, professional establishment.
James
Friendliest people, beginning with front desk, Nichola to bartenders Rob and Essence. Rooms and property are amazing!
Chris
The property itself is the star of the show but the staff shine as the superstars. We decided to make this hotel the first of multiple hotels for my wife's big birthday and we will definitely be back to utilize my Amex Platinum Fine Hotels benefits for 2 cards. I want to mention names of staff who made our stay great Deja, Jayla, Zoey, Sean, Angie, Shayla, Nicollete;
Melanie
We liked that it was in the middle of the city yet felt secluded. It was walkable/convenient to things.
Craig
BEST QUICK GET AWAY EVER !!!!! GREAT SERVICE, AND VERY FRIENDLY
Dely
Loved it ! Will be my place anytime I’m in MD
Damon
The room and view were great, but the highlights were the friendly service and beautiful courtyard.
Brittney
Very beautiful property. The pool was my favorite!
They give you a complimentary drink at check in. Also, Tim in the Cannon room is the best!
They give you a complimentary drink at check in. Also, Tim in the Cannon room is the best!
Autumn Rae
Absolutely stunning hotel. Location was excellent, staff was attentive and extremely helpful. Room was spacious and comfortable. The pool is gorgeous and right on the harbour. Can't fault the place!
Sharon
We loved the area the waterfront and staff were excelent
Robert
Ritz Carlton prices for Holiday Inn service. Room not ready. No chairs at the pool. Waited 45 mins at pool bar then left. On and on and on. Cant charge luxury prices and deliver indifferent, lazy service. Never again.
Craig
This is a great run property. The staff is excellent and never fails to for fill our every need.
Dionne
Great Hotel! Awesome pool and amazing customer service!
jennie
The hotel is beautiful! The concierge was amazing!!! Such a fabulous week at the Pendry.
Verified traveler
Amazing space. Rude bartenders.
Beautiful hotel. Great location. The big thing that we noticed though was that bartending staff at the front bar were very rude and unfriendly. Not sure why, and it’s a hotel where guests are spending and tipping a lot of money on food/drink, but there was an overwhelming feeling we got where every drink order or request was an inconvenience. We did not reach this conclusion due to one interaction or one bartender. It was basically 3-4 bartenders over the course of 4 nights (two separate weekends in the same year). We did find staff at the pool were friendlier (and they were hustling in 95 degree heat!).
I want to give them the benefit of the doubt and the best explanation I could give is that maybe they are under a ton of pressure from management and maybe also deal with a certain clientele that doesn’t treat them well, so they adapt accordingly? It’s a shame because the whole place is super cool and designed extremely well.
But if your staff is going to make their guests afraid to sit at the bar and order a couple drinks, that kinda defeats the purpose of wanting to spend money at such a cool place. My fiancé and I have been all over and have drank at some of the best bars and some of the worst. Yet we always treat our bartender well and tip well. I can honestly say we’d never seen anything like it. Change the culture among the bartenders and we will gladly return. If not, we’ll take our business elsewhere.
I want to give them the benefit of the doubt and the best explanation I could give is that maybe they are under a ton of pressure from management and maybe also deal with a certain clientele that doesn’t treat them well, so they adapt accordingly? It’s a shame because the whole place is super cool and designed extremely well.
But if your staff is going to make their guests afraid to sit at the bar and order a couple drinks, that kinda defeats the purpose of wanting to spend money at such a cool place. My fiancé and I have been all over and have drank at some of the best bars and some of the worst. Yet we always treat our bartender well and tip well. I can honestly say we’d never seen anything like it. Change the culture among the bartenders and we will gladly return. If not, we’ll take our business elsewhere.
Patricia
The location was great, near shoppers and dining and with the breeze from the habor.
The pool had next to no shade and ran out of lounges and even towels. We sat at the bar to get some shade and a seat when we got out of the pool.
The concierge and desk staff knew very little about the area, attracts or ,unchanged of any thing but they were nice.
The pool had next to no shade and ran out of lounges and even towels. We sat at the bar to get some shade and a seat when we got out of the pool.
The concierge and desk staff knew very little about the area, attracts or ,unchanged of any thing but they were nice.
Mark
Gorgeous property; excellent staff
Kristen
Everything was good except the pool bar. It took over 2 hours to get 1 drink and one meal. I asked about it 4
Times
Times
Steven
Beautiful property in Fells Point, Baltimore.
Very expensive.
Very expensive.
DEBRA
Amazing as usual! Friendly helpful staff! Pool staff were great! Thoroughly enjoyed my birthday get away!
Courtney
Great property, beautiful amenities
Amanda
Such a beautiful place inside and out. Unique layout with the open air courtyard and pool deck that juts into the harbor. Staff is awesome.
CANDACE
Great place for staycation.
Cassondra
This property is amazing and the staff was amazing as well. The only reason I did not give a 5 star is because my credit card was triple charged and I am having issues getting the charges removed. However, Matt the manager assured me he would ensure the charges would be removed.
Olga
Great hotel absoultely stunning qnd the people there so nice
Allison
Excellent!
Erica
Best location for wedding reception.
Ronald
Everything was outstanding!!!
Leah
Absolutely stunning property. Rooms are beautiful and CLEAN. The hotel itself is gorgeous and so well designed. This is our third stay and we will continue to treat ourselves to this wonderful luxurious hotel. The staff is extremely friendly and helpful. Can’t wait for our next stay!
Donny
The best hotel hands down in Baltimore
Craig
Fantastic Hotel, and Great Staff.
Marcella
Loved the property!! Clean and the staff was very professional. Very cozy!
Location & surroundings
The Sagamore Pendry Baltimore
1715 Thames St., Baltimore, Md, United States
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The Sagamore Pendry Baltimore
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