Name: Hotel Indigo Baltimore Downtown
Address: 24 West Franklin Street, Baltimore, 21201, US

10/10

Exceptional

24 Jul 2026

David

This was a fabulous hotel. Very updated and the employees were outstanding. Our room was huge and the bed was so good I slept in 2 hours past my normal wake up.
And Jameson was a great bartender.
We ate most of our meals there because they were better than the other places we tried. I don’t know why it’s rated as a 3 star when it’s close to or is a 5 star.

10/10

Exceptional

20 Jul 2026

Shaban

The

10/10

Exceptional

16 Jul 2026

Dawn

Well maintained property. Staff was extremely helpful, kind and friendly. The rooms were clean and decent. The downside was the refrigerator wasn’t working properly, our room was not vacuumed during our 5 day stay and weren’t made aware the option to have a microwave for the stay for an additional $10.

Family_with_children

6/10

Pleasant

15 Jul 2026

Maria

The first room they put us in had visible hair on linens and pillows. It was disgusting. I complained to the front desk and they put us in different room that had a non working overhead bathroom light. They had to call the maintenance to fix it.

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Xinyuan

Good

Family

10/10

Exceptional

15 Jul 2026

Rayshonda

The staff all over the hotel were very friendly and helpful. Front desk, maintenance, housekeeping and all of the staff in the restaurant were extremely nice and welcoming. I'll definitely stay again on my visit next month.

Self

8/10

Excellent

13 Jul 2026

Trisha

Great spot with great staff! Came into town for a baseball game and loved the location of the hotel. The room was clean, comfortable and had a good view of the city. The front desk staff was very friendly and helpful. Dakoda was amazing and not only checked us in a little early but enthusiastically told me about the neighborhood and gave recommendations on sightseeing. She also knew a lot about the history of the hotel, it’s a former YMCA. Everyone there gave stellar customer service from the bartender to the valet staff. Would definitely stay again!

Partner

6/10

Pleasant

13 Jul 2026

sarah

Valet was subpar and overpriced

Family

10/10

Exceptional

11 Jul 2026

Lisa

Great place to stay

Self

10/10

Exceptional

07 Jul 2026

Harrison

I really appreciate the fact that it was a 24 hour hotel, because the train I took to Baltimore was extremely late. Staff was very helpful and I was able to head to bed right away.

Self

8/10

Excellent

07 Jul 2026

Mary Ann

Enjoyed stay at hotel Indigo Baltimore. Staff was accommodating and restaurant on premises was a plus. Carpets however in hallway should be replaced and onsite pool would have been great.

Partner

10/10

Exceptional

06 Jul 2026

Richard

Rooms we had were huge.
One had a microwave the other didn't. Both had two tvs.
Very convenient location.
Restaurant staff is the best.

Partner

10/10

Exceptional

05 Jul 2026

Hsun-Han

The staff are very welcoming and helpful.

Family_with_children

6/10

Pleasant

05 Jul 2026

Christina

not the cleanest, especially if youre ine of the details (particles on remote, residue in walls, residue on desk). overall fine but wouldn't stay again. staff is friendly!

Partner

8/10

Excellent

03 Jul 2026

Alexandra

Staff was very helpful. Hotel was in good location for gong to the Walters Museum. Room was dark, but otherwise ok. Nicely renovated bathroom.

Self

10/10

Exceptional

01 Jul 2026

Jennifer

My stay was great. My room was very clean and beautifully decorated. I had a renovated room according to the hotel staff. The staff at the Poets restaurant on the first floor were excellent - friendly, attentive, and the food was delicious. The parking garage across the street was very convenient.

Family_with_children

10/10

Exceptional

01 Jul 2026

Ryler

Very nice hotel! The area is not the best, but overall it’s a beautiful view from the window, the staff was kind, the parking situation if iffy but not bad. Clean hotel but i will say there was no microwave, That was the only bad thing about it.

Partner

10/10

Exceptional

30 Jun 2026

Ana

Great stay at Hotel Indigo Baltimore Downtown. The rooms were clean, stylish, and comfortable, and the staff were genuinely friendly and helpful. The Mt. Vernon location made it easy to explore the city, and the on‑site restaurant was a nice bonus. I’d definitely stay here again.

10/10

Exceptional

30 Jun 2026

Leonda

If your looking for a dog friendly hotel this a very nice one. My dog loved the treats in the lobby.

Family_with_children

10/10

Exceptional

28 Jun 2026

Amparo

Love this hotel. They make you feel at home

10/10

Exceptional

26 Jun 2026

Andre

Overall good hotel

10/10

Exceptional

26 Jun 2026

William

This Indigo is very reasonable and not far from downtown, Hopkins Hospital and more. The outstanding part of my stay was the evening staff helping me when I arrived. I left my phone by accident in my Lyft ride, and they quickly figured out how to go through the Lyft website and report its mission, with my information that Lyft has. The driver was back at the hotel with the phone in less than 15 minutes, saving me hours of frustration. Thank you, Indigo staff!

Self

10/10

Exceptional

23 Jun 2026

Kevin

Nice hotel in downtown Baltimore. The staff was very friendly. Check in and out was a breeze

Self

6/10

Pleasant

23 Jun 2026

Jennifer

The room was clean and staff was very nice but the room still smelled like it used to be a smoking room. The neighborhood was not awesome.

Self

10/10

Exceptional

22 Jun 2026

Kenton

Carlton was awesome. The staff was very nice.

10/10

Exceptional

22 Jun 2026

Enrique Lopez

They were helpful and courteous!

Family_with_children

10/10

Exceptional

22 Jun 2026

Yvonne

I was pleasantly surprised at the size of my room. I have stayed at Indigo properties before, but this one was on another level. The room was spacious and clean. The staff was helpful and the restaurant on the property was delicious and the band was excellent.

Family

10/10

Exceptional

21 Jun 2026

Stephanie

Stunning property!! Fantastic, convenient, and super clean. A very classy hotel with parking across the street.

10/10

Exceptional

21 Jun 2026

Shavon

I had a wonderful stay at Hotel Indigo Baltimore Downtown.

I arrived in Baltimore very early after traveling overnight and honestly wasn’t expecting to be able to check in. The front desk staff were incredibly kind and offered an early check-in option, which completely changed the course of my trip. After a long night of travel, being able to get into my room and rest was priceless.

The hotel itself was beautiful, clean, comfortable, and easily one of the nicest hotels I’ve stayed in. The room was spacious, quiet, and well-maintained, and the location in Mount Vernon was perfect for exploring the city.

What stood out most, however, was the hospitality. Every interaction felt warm and welcoming. As a solo traveler, that makes a huge difference.

This trip exceeded my expectations, and Hotel Indigo played a big part in that. I would absolutely stay here again on my next visit to Baltimore.

Self

4/10

Poor

20 Jun 2026

Onur Ozan

Windows were dirty. A/C was blowing dirty air!

10/10

Exceptional

19 Jun 2026

Amy

Service was awesome! From the check-in to check-out. Very attentive staff I really appreciated the text messages asking if we needed anything and suggestions on places to go. I really enjoyed my stay and would definitely return and I highly recommend them.

Family

10/10

Exceptional

16 Jun 2026

James

I had a special event and my parents 92 years old stayed the weekend. This was a excellent location because I live 2 blocks down so I was able to eat breakfast each day. I was able to walk and so we're they. Breakfast was included for a small fee room and was really good breakfast. This was a great weekend also because my brother stayed here from Indiana this weekend.

10/10

Exceptional

15 Jun 2026

Reed

A nicely designed hotel which made use of an historic building. It’s very convenient to parking and walkable to many places in the Washington Heights area. The staff was great and the restaurant was a big step above most hotel restaurants.

Family

10/10

Exceptional

14 Jun 2026

Laron

A couple things I did not like….first thing is..they do say self parking is $15 but what they don’t tell you is that…it’s $15 if you stay in the garage all day and don’t go anywhere…other than that you have to pay multi times and the second thing was the room had a odd smell when we walked in but with a lil spray it was fine!

Now to the things I did like…the hotel itself is very nice…when u walk in it’s very welcoming. And it’s close to any of the things we did while we were there!

Partner

4/10

Poor

14 Jun 2026

Marchella

This is not in a family friendly area. Travelers beware at night there is prostition, drug selling and other activities just blocks and in front of the hotel. As a grandmother seeking a safe and family oriented environment. Raring is 0 I am glad I only stayed overnight because of the night activity that surrounded the hotel.made it impossible to go without being exposed to immoral activities. If you have children this is not the hotel for. When my family and I arrived in our room there was a Waterbury in the bathroom on its back. Told the front desk my husband I stepped and came back. The Waterbury was still in the room. My husband had to dispose of it.

Family_with_children

10/10

Exceptional

12 Jun 2026

Adolfo

Just need to include parking

Partner

10/10

Exceptional

09 Jun 2026

Ted

Love this very cool hotel
..

Partner

10/10

Exceptional

09 Jun 2026

Ailsa

Hotel Indigo was perfect for a stopover in Baltimore. The hotel was exceptionally well maintained, the room was great and it had a comfortable bed. We chose to park in the multi-storey carpark which was conveniently located directly opposite the hotel ($15 for 24 hours). Best of all was Kim on reception. She welcomed us warmly, was exceptionally helpful and she was full of the best tips for enjoying the city and its restaurants. Thanks to Kim for making our short stay so special. I’d choose to stay at the Hotel Indigo again without hesitation.

Friends_and_family Friends

8/10

Excellent

08 Jun 2026

Tamara

This hotel is clean, easy to get to and the front desk staff was great. Very nice ambiance.
I didn’t like the barn doors on the bathroom that do not provide privacy. Vent didn’t work great. Housekeeping left hand towels and big towels but no new washcloths/face towels.
The valet team was horrible, a lot of people working but only the older gentleman actually worked hard. The younger attendants were slow to respond or had to be approached. The employees were generally friendly and were greeting hotel guests which was nice.
Also the parking garage across the street was only $7 per day on weekends but valet was $45.

Partner

10/10

Exceptional

08 Jun 2026

Harold

If you have activities planned around the Mt Vernon section of Baltimore, this is the place to stay. Parking is simple and free unless you choose valet. It’s all very efficient. Poets cafe was great for breakfast. Right next door to an historic catholic basilica and a very cool Unitarian church. You can easily walk to the Walter’s museum and the Peabody Library and the Washington monument. Neat place to stay if you appreciate the Charm City.

Partner

10/10

Exceptional

06 Jun 2026

Deborah

Very clean and very comfortable. Loved the live jazz in the lobby.

Friends_and_family Family

8/10

Excellent

02 Jun 2026

Cynthia

The reason we picked this hotel was the bar on site. We knew we would return late and want a drink. The closing time was 11pm when we asked. When we tried to get a drink at 10, it was already closed. The room was clean, but had an unpleasant odor, so we put the ac on high. It’s a very cute hotel and the staff were friendly.

Partner

10/10

Exceptional

01 Jun 2026

Judith

I absolutely loved our stay! The hotel was amazing and so was the staff. All of them. Food was awesome too.

Friends_and_family Family

8/10

Excellent

01 Jun 2026

Steven

Great hotel with great staff. One thing to be aware of is the blaring sirens and extremely loud motorcade that parades the streets every night. The windows do almost nothing to block the noise. Nights are LOUD. Be weary if you're a light sleeper. Otherwise, amazing hotel!

Business Family

10/10

Exceptional

31 May 2026

Raina

Great staff. Daily housekeeping

Partner

2/10

Poor

31 May 2026

John

Downtown Baltimore is extremely unsafe particularly during early evenings w homeless sleeping on sidewalks adjacent to hotel property along w drug addicts and panhandling.

Sunday PM witnessed 150+ motorcyclists taking over downtown, stopping traffic, disregarding all forms of signage, speeding, traveling on sidewalks, disregarding right of way. Told police have a non persuit field directive.

Take your tourist dollars elsewhere

Partner

8/10

Excellent

28 May 2026

Terrence

Great location and property. I will stay here again.

Partner

10/10

Exceptional

28 May 2026

Jakia

The staff was amazing! So friendly and helpful! The room was clean and had a nice view. The shower head was older and could be replaced. Also, I guess since it’s an older hotel, the bathroom only had 1 hook. It would have been nice to have somewhere else to hang a 2nd towel or toiletry bag.
The breakfast was really good! There was some sports team there so it was packed and took about 35mins to get but well worth it. We were also able to walk to the concert we were in town for so very convenient.
I would definitely stay there again.

Friends

10/10

Exceptional

26 May 2026

Claudia

Our stay was short, but knowing that we could come back to a quaint, clean, and welcoming atmosphere made returning “home” both nights something to look forward to. The bar is very unique and the food was delicious- all more than reasonably priced too. Would definitely stay here when in town again!

Partner

10/10

Exceptional

25 May 2026

Madeline

Charming hotel with very helpful staff.

Family

10/10

Exceptional

25 May 2026

Taylor

Everything!!

10/10

Exceptional

25 May 2026

Shekarialle

Everything was nice !

Friends

6/10

Pleasant

24 May 2026

Elijah

There is no decent quality staff working there. I think of the 4 days I was there, on each day it was every employees' first day.

Friends_and_family Friends

10/10

Exceptional

20 May 2026

Jan

Best place to stay in Baltimore! We have been coming for 4 years while our son was in school and finally found the best spot- fairly priced, clean, nice, great location and fantastic staff!

Partner

8/10

Excellent

14 May 2026

Lorraine

Staff were excellent. Accommodating. Pleasant and genuine their professional approach to customer care.
Room in need of a touch up.
Rug needs to be replaced. Beds comfortable and clean.
Good location for my visit.

Partner

10/10

Exceptional

11 May 2026

Andrew

Comfortable bed

Partner

10/10

Exceptional

08 May 2026

Kristina

Everything was amazing. The valet man was so amazing and helped bring our bags across the street (we self parked) and help us up the disability ramp and took our bags to our room. Everyone was so amazing. Breakfast was good, and we LOVED the free flower seeds in the lobby. We will definitely stay again.

Friends_and_family Friends

8/10

Excellent

05 May 2026

Theodore

The property was very clean, and the staff was very friendly. Can’t recommend mixed drinks at the bar as the bartender, although friendly, didn’t do very well with my cocktail. Food was on point though, and service was just as good. Highly recommend the honey and old bay chicken wings at the bar. Room was clean enough… Found an awkward burner stain on my top sheet but otherwise a very decent stay. I have enjoyed several different indigo hotels and this one was just fine. Although I nitpick a little bit… Nothing that happened would ever turn me off from this hotel chain.

10/10

Exceptional

05 May 2026

Carole

Very attentive staff and lovely hotel

Friends_and_family Family

6/10

Pleasant

03 May 2026

Carine

Some of the staff were great. The overall experience was just ok.

Self

10/10

Exceptional

02 May 2026

Charles Devan

Hotel was great

Self

10/10

Exceptional

30 Apr 2026

Carole

Great hotel downtown in Mt Vernon area. Close to restaurants, stadiums and museums. Nice sized rooms, comfortable, quiet.

Family

6/10

Pleasant

28 Apr 2026

Carole

Do not prepay parking through Expedia. They won’t recognize it. You will not get credit for it. We used the valet service for two of the 4 nights. They charged us for all 4 nights of valet parking at $45 a night. I paid to self park across the street, they charged my the 45 dollars on TOP of that. All in I had $300 plus of parking fees for 4 nights. They charged me $200 for valet I didn’t use, I prepaid 85 on Expedia and I then paid another 30 plus for the self parking. They will not refund or credit you. It is a hot mess. And you need to order you lr car from Valet 30-45 minutes before you need it. Very slow getting your car to you. Just pay to self park across the street. Do not involve the staff of the hotel or the valets. The hotel itself is fabulous. I come to Baltimore 6 or 7 times a year and I’ll use the hotel again. But I learned a very painful and expensive lesson on the parking.

Partner

10/10

Exceptional

28 Apr 2026

Lola

The staff was wonderful! My only complaint was the kitchen. The first day, I asked for my poached eggs to be well done, but they were runny. The next day I asked for an egg white omelette, but it looked very yellow...other than that I enjoyed my stay.

10/10

Exceptional

28 Apr 2026

Jean

Great location if you are going to Camden Yards or Johns Hopkins. Many good restaurants nearby and a very nice restaurant located in the hotel. Staff very helpful. Breakfast and lunch and dinner all delicious. Menu hasn't changed in the past year. We have been staying here for 8 years

Family

10/10

Exceptional

28 Apr 2026

Joshua J

Amazing. As always. I stay here every week and wouldn’t go elsewhere.

Self

8/10

Excellent

28 Apr 2026

Nakeya Johnston

Restaurant was decent but did not accommodate bringing food to room which defeats the purpose of room service.

Partner

10/10

Exceptional

28 Apr 2026

Kim

Great staff! Check in easy and quick. Lovely hotel, easy to catch the bus to Hopkins. Recommend!

Family

10/10

Exceptional

26 Apr 2026

Maegen

We love it here!

Partner

10/10

Exceptional

26 Apr 2026

Khadeeja

The staff was very pleasant.

8/10

Excellent

25 Apr 2026

Omar

Excellent, Friendly Staff stood out - welcoming and accommodating from front desk to wait staff to porter. Spacious rooms, felt recently refreshed.

Family_with_children

10/10

Exceptional

19 Apr 2026

Cynthia

The Indigo exceeded expectations on all counts!

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Kaye

The front staff was wonderful- very welcoming, made us glad to be there.

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Nan

We have stayed at this hotel a few times and it is always a great experience.

10/10

Exceptional

17 Apr 2026

Margaret

Friendly staff, great location

10/10

Exceptional

16 Apr 2026

Katrina

Clean cute room

Business

10/10

Exceptional

14 Apr 2026

Akeem

Stay was perfect

Partner

6/10

Pleasant

09 Apr 2026

Tanisha

Breakfast was a bit on the expensive side, but it was good.

Family_with_children

10/10

Exceptional

06 Apr 2026

Tiara

The staff were absolutely amazing! They were kind, welcoming, and helpful. Based on their interactions, I would love to come back.

10/10

Exceptional

06 Apr 2026

Louann Y

Clean room and very helpful and informative staff. The shower took a little while to get warm but fine thereafter. There is an Art museum about a block away and several restaurants too. Parking is across the street in garage but there's a designated drop off area in front of hotel to unload. Did not try their restaurant/bar but it looked nice.

Partner

10/10

Exceptional

05 Apr 2026

Ausberto

A great hotel for exploring Baltimore. Clean rooms. Great staff. Nice restaurant

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Catherine

Loved the bar area

Partner

10/10

Exceptional

29 Mar 2026

Jennifer

Would stay here anytime and everytime!

10/10

Exceptional

29 Mar 2026

Philip

Very clean room, comfortable bed, great breakfast, very friendly staff.

Partner

10/10

Exceptional

29 Mar 2026

Sianeh

My family and I stayed for one night. The service was excellent! The staff are very courteous, they extended our check out time to 12pm without any issues. The beds are so comfortable and the rooms are immaculate! I’ll recommend staying at Hotel Indigo if you’re ever in Baltimore.

Family

10/10

Exceptional

29 Mar 2026

Jan

Best place we have stayed in Baltimore! Very walkable area and the hotel itself is very nice. Staff was helpful and friendly. We’ll be back!

Partner

8/10

Excellent

28 Mar 2026

AnnMarie

The hallway was very hot, the room was nice, the bathroom shower was spacious but could have used a fan. It would have been amazing if there was onsite parking

Partner

10/10

Exceptional

28 Mar 2026

Cheyanne

Beautiful room and great atmosphere

10/10

Exceptional

20 Mar 2026

Ariel

For

10/10

Exceptional

18 Mar 2026

Joseph

I can’t overstate how great of a place Hotel Indigo Baltimore Downtown by IHG is to stay. It’s only a 20-minute walk to the Baltimore Penn Station, and it’s a great walk. The first free public library is right across the road, and it’s a short walk to the Maryland George Washington Monument.

The staff were amazing too!

I was surprised at how great Baltimore was to visit. If you’re looking to visit, I recommend this hotel.

10/10

Exceptional

16 Mar 2026

James

Yes

Partner

10/10

Exceptional

11 Mar 2026

Maxime

Very nice property in Baltimore. We attended a concert at CFG arena with easy walking distance. Nice bar and breakfast in the hotel, with nice rooms. Definitely recommend.

Family

6/10

Pleasant

11 Mar 2026

Jeanine

Beware: internet does not support zoom meetings. I was there for a conference and had to lead a work meeting. After two people were signed in, the internet crapped out, and I had to run across to the Pratt Library (thankful for this library!) which luckily had a room I could use. I had asked a staff member about it earlier, if it could increase or if I could plug in, he sent someone to my room who “made it better,” but both download speed and ping write even worse after that. Don’t come here expecting to be able to work. Otherwise, it was okay. Housekeeping was nice. The beds weren’t that great and felt more like doubles than queens. The location was good. I probably wouldn’t stay here again.

Partner

10/10

Exceptional

11 Mar 2026

Pearl

My go to place when I travel. I loved the crisp luxurious bed linen in the Asheville Indigo. Baltimore’s Indigo wasn’t all cotton and they were thin. And please have a hair dryer in rooms.

Self

8/10

Excellent

11 Mar 2026

Nancy

The staff at Hotel Indigo was amazing from the time we arrived until we got in our car to leave. The staff is the reason we would stay here again. Breakfast at Poets was also delicious.
I do wish they had a bench of some type to put our bags on in the room, rather than having to leave them on the floor. There was an open area in the room that a bench would fit perfectly. I also would have appreciated a sitting area with a mirror and light rather than having to use the bathroom, which had a small counter space.

Partner

10/10

Exceptional

10 Mar 2026

Elizabeth

Stayed here for the AWP conference. Super close to all major locations.

Self

10/10

Exceptional

08 Mar 2026

William

The hotel met all my hopes and expectations. It was a little expensive but was perhaps the best value within the price range.

Partner

10/10

Exceptional

08 Mar 2026

Erin

Solid place to stay with a nice room. They didn’t give us enough towels and weren’t able to help us with housekeeping later in the evening. The parking is easy and inexpensive, which we appreciated.

Partner

10/10

Exceptional

08 Mar 2026

Stacy D

An absolutely terrific and hospitable location! It quickly became one of my favorites.

Self

4/10

Poor

06 Mar 2026

Dae Hee

The younger staff member at the front desk on 3/6/2026 in the morning was not particularly courteous. However, the senior staff member in the afternoon when I checked in was professional and provided good service.

Self