Pier 5 Hotel Baltimore

United States , Baltimore - MD
BALTIMORE, 711 Eastern Avenue
Show on Google | Website | Map

100 reviews shown

10/10

Exceptional

06 May 2026

Valerie

I really enjoyed this hotel, the location is great, it’s connected to two great restaurants the breakfast menu choices were great. It’s in walking distance to everything this will always be my first choice when staying at the harbor.

Self

6/10

Pleasant

06 May 2026

Valerie

The hotel is in a prime location at the Inner Harbor in Baltimore, MD. The price is also very reasonable given the location. Was pleasantly surprised with my standard King room - tall ceilings and faux balcony that permitted opening of the balcony doors for fresh air. I would rate this stay higher if it wasn't for the lobby music that was playing late into the night, past midnight, that could be heard from the 3rd floor. The hotel layout has an inner, covered lobby space in the middle and all the rooms are at the perimeter. So, the lobby music can be heard throughout the hotel. Ironically, there was no music playing that loudly when I checked out at 9am the next day. Please, consider lowering the volume past 10pm so guests can sleep more comfortably. Thanks.

Self

8/10

Excellent

05 May 2026

Barry

Staff very helpful

10/10

Exceptional

05 May 2026

Michael

Parking was the easiest. Some past reviews complained about lack of updates over several decades, but I'm here to visit Baltimore, not camp out inside all day.. Pier 5 is ideally located, I walked to a Concert Monday night, 3.5 blocks away. If I return to the Inner Harbor to stay again, Pier 5 is perfect.

Self

10/10

Exceptional

04 May 2026

Annette

I didn't get the Breakfast and parking was next to the hotel

Family

10/10

Exceptional

04 May 2026

Dorothy

Great view

Friends_and_family Friends

8/10

Excellent

04 May 2026

Mindy

The hotel was lovely and its location ideal. The room was spacious and clean. The staff was helpful. Parking is a bit tricky if you don’t valet. The only negative was the breakfast. There wasn’t much of a selection for $19.95. There were no pancakes, French toast, fruit or Danish. The utensils were plastic and condiments in small packages. For a better selection and less money, walk across the street to iHop. 🙂

Partner

6/10

Pleasant

04 May 2026

Todd

All in all good place to stay! Very clean. Food options for breakfast could use improvement.

Self

10/10

Exceptional

03 May 2026

Gregory

This hotel offers an unbeatable location right on the pier, with two on-site restaurants and plenty of great dining options just steps away. The rates were also among the best in the area, which made the stay an even better value.
There were a couple of minor inconveniences—namely, the hot water in the bathroom wasn’t always consistent, so earlier showers worked best. The elevator was also out of service for a few days, but the staff was present and helpful throughout, assisting guests as needed.
Overall, the positives far outweighed the drawbacks, and I would gladly stay here again on a future visit.

Family

6/10

Pleasant

03 May 2026

Kedanna

Hotel was very clean! Staff was excellent and friendly! Hotel elevator didn’t work well and water was not hot enough.

10/10

Exceptional

02 May 2026

Cathy

The hotel is convenient to the Wharf. The rooms are very nice, large, and very quiet. We walked ro Little Italy for dinner. The IHOP is right across the street. We walked the wharf; toured the tall ships; went up to the 27th floor of their world to see the area. On pier 5, there was a vendor selling Steamed crabs and the Balrimore Aquarium is right there. It was a busy evening. The next morning we boarded the American Cruiseline Independence ship for a cruise just steps away from this hotel.

2/10

Poor

02 May 2026

Terri

The staff was terrible I paid 30$ extra for early check in when we arrived at 3:00 they said our room wasn’t ready told them I paid 30$ for early check in the man at the desk said oh that’s not a thing.. ???? So my husband and I sat for 40 MINUTES in the lobby and waited it was 4:30 my husband did not want to wait any longer asked for a refund we can just go home and that’s when they said oh your room is ready.?What I believe happened is the man gave our room away to another guest cause I booked a king and got 2 queen beds .Don’t offer something and not honor it. Nice location but get staff that actually care about the guests. Only gave stars cause I had too.

Partner

10/10

Exceptional

01 May 2026

Robert

Staff was courteous and room was very nice.

Friends

8/10

Excellent

30 Apr 2026

Gregory

I enjoyed my stay at Pier 5 Hotel Baltimore. One of the highlights was the beautiful view of the harbor, which really added to the overall experience.

I was also impressed by how quiet the room was. There was a loud student group staying on our floor, but once we were inside the room, you could barely hear any of the noise. The sound insulation made a big difference and allowed for a peaceful stay.

The location was another major plus. There were attractions nearby, two nice restaurants right on site, and the free water taxi pulled up directly to the hotel, which made getting around both convenient and fun.

Overall, it was a comfortable and enjoyable visit with great views, a peaceful room, and an excellent location.

Partner

10/10

Exceptional

30 Apr 2026

Ernest

I traveled alone without any real plans just to get away. The location was perfect for what I came for. The room met all expectations and the self parking was great. Right next door to the hotel with a good view of the harbor. (Depending on where you park) Definitely would stay there again.

Self

6/10

Pleasant

30 Apr 2026

John

A great location but rooms need a facelift and some repairs.

Partner

6/10

Pleasant

29 Apr 2026

Peter J.

The staff was very helpful and friendly. Unfortunately, the room was not up to my expectations. The toilet had pubic hair before I used it. There was complimentary water bottles provided, but one of them was partially consumed and already open. The linens and towels smelled like kettle corn. It was nice to have two restaurants accessible by the lobby: Ruth’s Chris and McCormick and Schmidt’s. I ended up staying in a different.

8/10

Excellent

28 Apr 2026

Kim

The staff were absolutely friendly, engaging, helpful and so kind. The bonus complimentary Happy Hour was fantastic. The outside noise on Saturday was insane until after midnight but a huge event was going on outside of the control of the hotel. The room next to us was either smoking weed 24/7 or they had opened their own dispensary because the smell was so strong in our room all night.

Parking was a BREEZE! The staff was exceptional. We did not eat the breakfast - but the complimentary coffee was great. We will stay there again on our next visit.

Friends_and_family Family

8/10

Excellent

28 Apr 2026

Tessa Jean

We didn't eat breakfast there as it was a bit spending for what they were offering.
Parking was outside and it was fine.

Family

6/10

Pleasant

26 Apr 2026

Howard W.

Do not stay here on the weekend unless you like to turn in after 1:00 AM. There is a new music venue nearby that gets cranked up around 10:30 PM. Sounds like WW III kicking off. Elevator was dodgy and the room smelled like the boys locker room from high school. Staff was very kind and tried to be accommodating, but they have a lot of obstacles to overcome.

Friends_and_family Family

4/10

Poor

26 Apr 2026

david

I have been staying here once or twice a year for the past 10 years. Since Hilton is no longer its owner the The hotel has taken a significant drop in quality. I have only stayed here three times since it was dropped by Hilton. Of those three times this has been the worst. Our card key for our stay stopped working for our room and the elevator, other guests had similar issues. We had to had to go to the front desk multiple times. Additionally, when we started the shower the water was dirty as if no one has been in the room for over a week. Needless to say, this will probably be the last time I stay there. It is no longer worth the high price tag you have to pay to stay near the harbor

4/10

Poor

25 Apr 2026

Aaron

No microwave in the room. No creamer for coffee at the breakfast they provide. I got stuck in the elevator for about 40 minutes. None of the emergency phones or equipment in the elevator were working.

Self

6/10

Pleasant

24 Apr 2026

Sunny

My only complaint is the bed. The mattress was old and my back hurt each morning when I woke up. The staff was excellent, location perfect, parking great. If they replaced the mattresses I’d definitely stay again.

Friends

6/10

Pleasant

22 Apr 2026

Jeremy

Nice place for a short stay. Our room had no garbage can or microwave. The elevator was broken. It is the only way to access the 3rd floor. Subsequently the staff had to buzz us up the service elevator with their employee card every time we entered. The room is very dated and could use some remodeling.

Partner

10/10

Exceptional

20 Apr 2026

Christine

The staff were pleasant and helpful, the elevator had a problem that required assistance from a staff member each time going up to the room

Self

10/10

Exceptional

20 Apr 2026

Adrian

The Hotel was calm & quiet! They even had a complimentary happy hour (2 drink minimum w/ small bites to eat) on our 2nd day). The rooms are VERY spacious & clean. It was my birthday weekend so the extras were a plus! There are two restaurants (Ruth Chris & McCormick n Schmick’s) connected to it. The hotel is literally in the middle of everything Inner Harbor & walking distance (about 12 mins walking) to Fells Point where there is more to do and enjoy. We did not partake in any amenities. We enjoyed our stay and will be returning.

Family

4/10

Poor

20 Apr 2026

Oisin

Won’t be returning, too much money for a hotel like that respectfully.

8/10

Excellent

19 Apr 2026

Debra

Excellent location. Clean room.

Friends_and_family Friends

10/10

Exceptional

18 Apr 2026

Joseph

The parking lot was gated and it felt safe. The breakfast was excellent with many choices and and the cook was really good and got all our entrees correct, including a big smile, good morning and delivering the entree to the table. Excellent service with a smile. Thanks and keep up the good work.

Friends

8/10

Excellent

16 Apr 2026

Jeremy

Great price for the location. Clean rooms, decent amenities. Incredibly friendly and helpful staff.

10/10

Exceptional

15 Apr 2026

Shatina

We had such a wonderful time, definitely will go back

Family

8/10

Excellent

13 Apr 2026

Cheryl

Breakfast was made to order but very tasty!! Needed more staff to help during breakfast.

10/10

Exceptional

12 Apr 2026

Eric

Hotel was in a great location for a family getaway. Staff was great. The hotel had some minor issues but was very happy to be there. No continental breakfast or on site parking, but plenty of options for those nearby.

Friends_and_family Family

6/10

Pleasant

12 Apr 2026

Ryan

Location was amazing. Balcony was really cool. Everything is an extra charge(parking, breakfast, checking in before 4pm) Soundproofing was not good. Rooms are worn. Would still consider staying again due to location. Aquarium is right there and can even walk to Fells Point without crossing a single road.

Friends_and_family Family

4/10

Poor

12 Apr 2026

Mark

Breakfast was crap.

10/10

Exceptional

10 Apr 2026

Alan

Great location

4/10

Poor

09 Apr 2026

Emeicka

The staff Ms. Lanita and the evening lady were really nice but I did not like the fact that everytime you needed to use the elevator you had to wait in staff to let you up. I didn’t like the fact that I was charged for a night when I checked in the next day due to flight delays because of bad weather. It’s a very outdated hotel the good thing is it’s right on the harbor and a Ruth Chris and McCormick’s is in the hotel. Would I book again??? Probably not

10/10

Exceptional

06 Apr 2026

CALYN

Everything was great, except for our neighbors' headboard bouncing off the wall hard enough to bounce our headboard :)

2/10

Poor

06 Apr 2026

Cathy

Awful out dated dirty and not safe do not stay here

10/10

Exceptional

05 Apr 2026

Robert

Strong smoke odor had to request another room

Family

6/10

Pleasant

04 Apr 2026

Jason

Beds were comfortable and rooms clean but some people were outside the property shouting all night until 3:30 in the morning. Also be wary in the late evening in the area as there groups of kids on bikes who will grab and steal anything dangling off a person: son’s beats were stolen. Never saw any police presence.

Family_with_children

6/10

Pleasant

04 Apr 2026

Jesenia

The hotel needs upkeep. Outlets were broken and the place just looks old and not maintained well.

8/10

Excellent

04 Apr 2026

Robert

Clean

8/10

Excellent

03 Apr 2026

Ashley

Room was clean, location to the harbor GREAT

10/10

Exceptional

02 Apr 2026

IMTIAZ

Clean and warm staff

10/10

Exceptional

01 Apr 2026

Amber

The staff was friendly and helpful. The hotel is very close to the National aquarium and other attractions like Phillips and Hard Rock Cafe. As well as other bars and restaurants. There is a small playground across the street. The view of the harbor is fantastic.

Family_with_children

4/10

Poor

31 Mar 2026

JeanMarie

King room with balcony. Room 201 had a beautiful water view.... the rest of the room was terrible. Mattress was turned up at the corners. Visible lumpy mattress ... like it looked like kids were hiding in the bed. Asked about switching rooms but there were no other rooms available. I had an event to attend so i had to make it work. Drain in tub kept closing thus water pooling while showering. Fast forward to the next morning, we were tired & sore from sleeping on lumps. The balcony door didn't have a screen for fresh air without bugs coming in the balcony didnt feel safe in several spots, especially right out side the threshold.... the floor buckled & felt soft like you could fall threw. I spoke to several staff who kept saying there was nothing they could. I called again to speak to a manager yet they are never available. Very upset about the quality of the room.

Partner

4/10

Poor

31 Mar 2026

Lilah

There was no information given to us at check-in or a Binder in the hotel explaining about the hotel or places nearby. The Wi-Fi didn’t work, parking was over $30 a day, the hotel was completely outdated. Sometimes the water didn’t work or it was yellow water coming from the tub. The elevator had to be manually turned on every single time we went to the second floor, which was a great inconvenience, considering we had two young kids and often brought the stroller to our room with us.

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Sheila

Hotel was very clean, staff was very polite, help. I will stay there again.

Partner

10/10

Exceptional

30 Mar 2026

David

Great

2/10

Poor

30 Mar 2026

Kaia

The property was very outdated. Rust around the bathroom. Old carpet outdated appliances

Self

8/10

Excellent

29 Mar 2026

Laura

Elevator call buttons did not work whole time we were there. We had to ask an employee to send us up, no problem going down, but needed assistance going up every time. Very nice staff, available at desk 24/7.

2/10

Poor

29 Mar 2026

Stanley

Great location in Baltimore but very outdated appearance in public areas and room. Elevator also not working. Expensive and not great quality overall.

Partner

2/10

Poor

29 Mar 2026

Gary

Outdated, dirty, no security.

Family

10/10

Exceptional

27 Mar 2026

Brian

I loved it

8/10

Excellent

25 Mar 2026

Eva

Incredible location and harbor views. Big room. Would have liked a regular duvet but it was a thinner one. Very friendly staff. I parked in a big parking garage called Harbor 5. I thought it was going to be payed for by the hotel but it wasn’t. $35 per 24 hours. Felt like a safe neighborhood. Check out was 12 noon which I liked. I would come back.

6/10

Pleasant

25 Mar 2026

Diana

The room was not very clean especially the bathroom

Friends_and_family Family

8/10

Excellent

22 Mar 2026

teron

8/10

Excellent

22 Mar 2026

Martha

Brian at the front desk was very helpful upon check in to get us rooms together and upgrade to a suite due to extra last minute guest. The room was clean but dated. One night stand came away from the wall causing a full drink to spill

Friends_and_family Family

2/10

Poor

22 Mar 2026

Marlene

The elevator did not work for our entire stay of 3 nights
Outlets in room were loose & faulty
Cabinet doors were falling off the hinges
No hot water
Towels were like sandpaper
Good location
Not a good value at all

Friends

10/10

Exceptional

21 Mar 2026

Pamela

Had no pets. My friend enjoyed the complimentary Happy Hour.

Friends

10/10

Exceptional

21 Mar 2026

Janette M

Breakfast was good and Ruth Chris dining was decent

6/10

Pleasant

20 Mar 2026

Debra

Only the service elevator was working so no means to get up to third floor rooms without a staff member engaging the service elevator. Very odd set up that we could walk up to second floor but not to the third floor.

Partner

8/10

Excellent

20 Mar 2026

Jessica

Room was large, definitely dated, but great location

Family_with_children

6/10

Pleasant

20 Mar 2026

Lisa

The property was clean and staff always helpful and polite. The location is excellent, very centralized to Inner Harbor, Little Italy & Fells Point, all within walking distance. I rated this 3 stars for comfort. The bed was too firm so neither one of us slept well, the shower had very low pressure, the soap dispensers barely worked you had to pump several times for enough liquid to dispense. I would consider staying again due to the location, hopefully they can improve on the amenities for the next time we stay.

Partner

2/10

Poor

19 Mar 2026

Corinne Geraldine

Do not stay here. No elevator except for the service one which smelled of weed. Carpets were damp and sticky. There was shower curtain hung over the window - partially falling off, the sheets were like sawdust, and we left not having used the room. Would not refund after only being in the hotel 10 mins.
Expedia have been no help in assisting us, kept me on the phone after I explained the situation and then after waiting for 80 minutes, they inevitably cut me off. I may be done with Expedia.

Partner

10/10

Exceptional

18 Mar 2026

Caroline

We would definitely come back to this hotel. Staff very accommodating/friendly. Perfect location to see harbor and sites.

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

Kelly

Clean. Kind front desk staff. Nice lobby happy hour and very sweet lady pouring our drinks. The attached restaurant was delicious and beautiful. Our waiter was amazing. The bed was comfortable. Quiet. Didnt hear other guests. Great location! Walked to power plant and back friday night. Was short walk. Also in morning walked to miss shirleys cafe. Loved having a balcony sliding glass door that we could open. Glad we booked here.

Friends_and_family Friends

8/10

Excellent

14 Mar 2026

Kristin

Location was perfect for what we needed

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Cory

Staff was friendly

4/10

Poor

10 Mar 2026

Michael

Water was cold. Afternoon and evening. Other than that it’s ok.

Self

8/10

Excellent

10 Mar 2026

Bramwell

Room was pretty good, although we did get an upgrade. Hot water was NEVER hot. View was pretty, again because of the upgrade. I would probably stay here again if I could afford the upgrade, but the original room they showed us was nothing to write home about. Nice and close to both Harbor East and the National Aquarium and the Hard Rock Cafe

Partner

6/10

Pleasant

09 Mar 2026

Juliet

We chose this hotel due to its proximity to the stadium and aquarium. Unfortunately, after our stay here we felt we paid way too much for what we received. The cost when we booked was $275 for a night. There was a few issues I should note. The first, the elevator was out so a staff member had to ride it down first before you could go up. The second, our room was REALLY hot and we turned the thermostat down but it wouldn’t cool off. We had to open a window and at 2am, there was a very loud beeping that sounded like a truck backing up. This noise went on and off until 8am but because our room was so hot, he had to keep the window open. We were also in a weird corner room with a very ugly view of the HVAC systems where you can constantly hear the drone of it outside. If you end up staying here, make sure you’re not on this side of the hotel. We will not be staying here again.

Partner

10/10

Exceptional

08 Mar 2026

Tanya

Very clean room ,nice veiw ,close to where i was visiting ,will book again

Partner

8/10

Excellent

07 Mar 2026

Michael

The room was clean but just somewhat dated. The staff was tremendous. It was quiet and in a great location within walkingdiatamce to many restaurants and shops.

Partner

6/10

Pleasant

03 Mar 2026

Mia

Staff was great as was location. Wasn't a flawless experience because of having to evacuate and having trbl re-entering the room

10/10

Exceptional

02 Mar 2026

Jaclyn

We had a wonderful time at Pier 5. Staff was very accommodating, the room was a little out dated but we loved the balcony. Perfect location to park your car for the weekend and explore the Harbor.

Partner

10/10

Exceptional

01 Mar 2026

Zondrea

Staff was great. The room had a great view . Tv has lots of channels. Bed was comfortable and the noise level was very minimal. Perfect location !

Partner

4/10

Poor

01 Mar 2026

Amanda

The room itself was cleanamd the location was great. Unfortunately the entire hotel smells like weed and people are playing music and partying until 4 am, slamming doors, yelling in hallways. Just wish we had known this is definitely not a kid-friendly kind of hotel.

6/10

Pleasant

27 Feb 2026

Howard

The hotel itself was fine. The beds were not comfortable, the pillows were like a rock. There was no wifi to speak of for the hotel (we cribbed a bit from the aquarium next door). They had shampoo in the body wash bottle (seriously) and the tv was very basic (cable, but limited choices for stations and no way to input a signal from an ipad, iphone, etc.

The breakfast this morning was your basic eat-breakfast-at-the-motor lodge style, but it was $19 a head and we said no and went to the IHOP two blocks away. They did offer us free coffee and water though!

Please make sure to park in the outside, uncovered parking lot next to the hotel. If you park in the inside/covered lot that says Pier 5, you're going to pay a lot more and you will have to pay everytime you pull in or out. I figured this out but by the time I got back to my car, I owed them $5

All in all, not entirely bad, just barely functional. I won't stay there again. :)

Partner

10/10

Exceptional

27 Feb 2026

Randy D

Nice location, beautiful view from the room. Hotel is nice looking.

Self

8/10

Excellent

24 Feb 2026

Irene

The staff are lovely.

Self

10/10

Exceptional

23 Feb 2026

Myisha

The room was clean, check in was easy and straight forward, staff was courteous with the few interactions I had. The location was convenient and within walking distance from everything we did.

Friends_and_family Family

10/10

Exceptional

23 Feb 2026

Kenneth

The staff was great and the view for the balcony rooms are beautiful!

2/10

Poor

22 Feb 2026

Andrea

I reserved a balcony room with king bed harbor view-breakfast included. I was very disappointed at the appearance of the room. The furnitures were old and scratched as if they went through a storm. Carpets were old and smelly. I did not sleep well because the air condition unit was loud and made cackling sounds. Also we could hear all the strokes and noises coming from the room next door. Towels were rough and there was no hot water in the sink only in the bath tub. The restaurant staff tried to send us to ihop for breakfast stating they don’t have enough food. This was vey disappointing because I paid $100 extra to have breakfast included. This was not worth the money I paid. Will not recommend this place to anyone

Partner

10/10

Exceptional

22 Feb 2026

Arlene

Staff was nice and room was clean.

8/10

Excellent

22 Feb 2026

DONNA

Rooms and hotel were very clean quiet and cozy!

Rooms and TV’s are outdated

Partner

10/10

Exceptional

21 Feb 2026

David

Was nice and on the water

Family_with_children

10/10

Exceptional

21 Feb 2026

Towanda

Everything was great Loved the stay will be back

Partner

10/10

Exceptional

17 Feb 2026

Chandrasekhar

The hotel was good. The room given had a connector door. We asked if we could change, but were told the hotel was sold out. The front desk did allow late checkin . We had booked the room with 2 breakfast , however we had to pay for our kids . The hotel charged us for 4 breakfast instead of 2 , which I had to request to rectify. Parking charges are extra. The hotel staff were helpful ,respectful and responsive. We just had a one night stay

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Kim

Clean, great location, and friendly staff

Friends_and_family Friends

8/10

Excellent

09 Feb 2026

Kallie

The hotel is in prime location for anything you could need in Baltimore. Being right on the Inner Harbor is the best quality of this hotel. Staff were incredibly welcoming and friendly. Beds were comfy. The hotel interior is a bit dated- think the prime type of hotel in the early 1990's. Safe, clean, great value. Would stay again.

Friends_and_family Friends

10/10

Exceptional

09 Feb 2026

Terrence

Good deal

Partner

6/10

Pleasant

09 Feb 2026

Shayla

The room had no heat

10/10

Exceptional

09 Feb 2026

Akiah

Room was nice! Overall 1 night stay was very relaxing.

6/10

Pleasant

08 Feb 2026

Maria

Staff: great!
Parking: not so great, costs $35 and you have still have to walk to the hotel.
Cleanliness: great!
Location: excellent!
Room: just so-so. I got the cheapest room so I can’t complain. Where else will you find a hotel room in the inner harbor for $100?!?! The room was outdated but clean and offered exactly what I needed. A bed and bathroom right on the harbor for the night. No frills or thrills.
I would definitely stay here again if I need a place to stay after a concert.

10/10

Exceptional

06 Feb 2026

Gregory

The room was very clean and the staff went out of their way to make sure I was comfordable.

10/10

Exceptional

04 Feb 2026

Julius

Yes

Business_and_leisure

10/10