Name: SpringHill Suites Baltimore Downtown/Inner Harbor
Address: 120 East Redwood Street, Baltimore, 21202, US

8/10

Excellent

01 Aug 2026

Felicia

Staff was attentive and price was reasonable.

10/10

Exceptional

30 Jul 2026

iesha

Great

4/10

Poor

29 Jul 2026

KARINA

Disappointed

10/10

Exceptional

28 Jul 2026

Kyle

Great location and hotel

2/10

Poor

26 Jul 2026

Laurie

Beautiful older building.

10/10

Exceptional

24 Jul 2026

Marshall

Walkable to the harbor and aquarium, very friendly, comfortable rooms. Great for the price!

4/10

Poor

24 Jul 2026

Emmanuel

👎

8/10

Excellent

20 Jul 2026

Sherry

The staff was fantastic. The air conditioning went out due to a thunderstorm
Which isn’t the hotels fault but it was hot in my room

Self

8/10

Excellent

19 Jul 2026

Aronda

This is my “go to” hotel now that my daughter will be attending school there. The desk staff is GREAT! Very welcoming & friendly. The rooms are clean. I had an issue with the tv & phone not working properly, but someone came to fix it right away. Breakfast is simple & good. There were hot & cold items. I have no complaints. The valet parking with PNC although inside the hotel is not part of the hotel. If it wasn’t so much cheaper than the parking lot I’d say pass on that, but most of the staff was nice & professional. I had an issue using the app to retrieve my car, but I was assisted & it all worked out. Overall experience 8 out of 10!

Family

6/10

Pleasant

13 Jul 2026

JP

Staff wasn’t prepared for 3pm check-in. Had to wait around until room was ready. Staff didn’t seem to care.

2/10

Poor

12 Jul 2026

Nihit

1. Didn't give rooms till 4:45pm despite being there at 3pm and waiting.
2. Gave only 2 towels despite Suite for 4 people. Called x 2, still no towels.
3. Sink - water didnt drain.
4. Bath tub - hair and unclean
5. Toilet - dirty stains
6. Likely uncleaned room
7. AC didnt work
8. Front desk staff - not helpful
9. Breakfast- no words, you're better off fasting
10. Carpet, hotel hallways, elevators smelled bad

Family_with_children

4/10

Poor

12 Jul 2026

Iris

There really needs to be more information about parking.

Family

6/10

Pleasant

09 Jul 2026

Michael

Spacious room. That’s about the only nice thing I can say! Breakfast was just alright. Parking was hard, there’s a valet and we were charged for like $60.

Family_with_children

6/10

Pleasant

07 Jul 2026

Sarina

1st night 2 stars: 4th floor
- The noise coming from below was terrible and kept us awake. We called to be moved but they didn’t have a room until next day. The room also had a strange smell that came from the big hole on the bathroom floor.

2nd night 4 stars: 8th floor
- Much better room and less street noise. No smell from the bathroom.

Other thoughts:
- Breakfast was basic but convenient
- Location is amazing and a short walk to Inner Harbor
- Parking is $45 per night which is high
- Staff was lovely and helpful
- Treadmill in the health center was convenient due to heat and rain, but also basic

Family_with_children

10/10

Exceptional

06 Jul 2026

Marcia

The staff is excellent. Valet staff was fast and efficient. The breakfast wasn't tasty could use a lot of help. Actually breakfast was the biggest let down. Overall the stay was nice.

Family

8/10

Excellent

06 Jul 2026

Leigh

The staff was very friendly. The rooms were very clean. My only issue was the shower. I was in a handicap room and yes I am here. You can have it the shower was part of a bathtub. The water wasn’t real strong, and it dripped from both the hose and the showerhead. The eggs on the breakfast buffet, where some of the best I’ve ever had they were not from a carton. I would say it was a pretty good deal.

8/10

Excellent

04 Jul 2026

Marc

Overall, we felt perfectly safe in the neighborhood. They had a great breakfast buffet that included various protein options. The room was spatious and comfortable. We also liked the basement vault. The staff was nice.

The parking situation was confusing. The valet spots outside the hotel were full / had a couple cars parked there already. When trying to park, there is a parking lot immediately next to it that had signs for a hotel parking. It is not affiliated with the hotel and I had to pay parking even though I was there for less than ten minutes.

Note that you will not have view of the harbor even if you are on the top floor like we were. All we could see were buildings and rooftops.

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Susan

Beautiful historic building!

Friends

10/10

Exceptional

02 Jul 2026

FRANK

Everyone was very friendly and the mourning breakfast is very good. Only thing I missed was the girl Anna that was doing room service but moved away. She never did my room but every time I saw her in the hall, she was always smiling and had something nice to say although it was in Spanish.

Self

2/10

Poor

20 Jun 2026

Yumeika

My experience with this hotel was terrible. I booked my reservation through Expedia, where I was instructed to pay at the hotel upon arrival. However, the hotel attempted to charge my account at 3:00 a.m. the night before my stay while I was traveling. Because my card was locked, the payment did not go through.

Without notifying me, the hotel canceled my reservation. On the day of my arrival, I called around 11:00 a.m. to confirm everything was fine. I was traveling to Baltimore, Maryland, for my master's degree graduation. The representative congratulated me and assured me that everything was in order and that they would see me when I arrived.

When I got to the hotel, I was informed that my reservation had been canceled because of the failed payment attempt made at 3:00 a.m. This made no sense since I was supposed to pay at the property. To make matters worse, the front desk agent then tried to offer me another room at a 40% discount, but the room had no air conditioning. He also refused to clearly tell us the total cost of the room despite repeated requests.

As a result, we decided to leave and find accommodations elsewhere. Additionally, hotel parking is located two blocks away, which was another inconvenience. Overall, this was a very disappointing experience, especially during such an important occasion.

Family_with_children

10/10

Exceptional

15 Jun 2026

Carol

I was impressed by the accommodations and staff - but, the breakfast - not so much.

Self

4/10

Poor

15 Jun 2026

Karla

I usually don’t leave reviews, and I’m really not a picky traveler, but I feel there are a few things future guests should know.

To get from the parking garage to the hotel entrance, you have to walk down the street. We arrived late at night with several pieces of luggage and young children, which made the process quite difficult.

We were assigned a room on the second floor, but there was no elevator, so we had to carry our heavy luggage up the stairs ourselves.

Throughout the night, there was a lot of noise from nearby clubs and loud banging sounds. Unfortunately, my kids were unable to sleep because of it.

If you’re traveling alone or with other adults and don’t have much luggage, this hotel may be a reasonable option for the price. However, if you’re looking for a place to rest quietly or are traveling with children, this would not be my recommendation.

I should have paid closer attention to the reviews before booking, which is exactly why I’m leaving this one, to help other families know what to expect.

Beakfast was decent and the place was fairly clean.

Family_with_children

10/10

Exceptional

15 Jun 2026

Keisha

The staff were very nice. Darryl was very helpful the night before I arrived, I called and he assured me that everything was set to go. Wilomina made it feel like home with her personable conversations. Bryce assisted me with any late night requests.

2/10

Poor

11 Jun 2026

Beverly

Had two rooms and the beds in 405 the bedding had never been changed. I took photos went to desk clerk first night,went to desk-clerk yesterday went to the desk today. They said they would have a manager contact me. I have yet to hear from the manager.!!! very disappointed because I’ve stayed at this hotel once before.

8/10

Excellent

08 Jun 2026

Mikayla

Overall was a good stay. The elevators are old and loud, but the staff was very nice and helpful. Valet is $45 per night and they were also very helpful. It’s also in a very walkable location.

My only complaint was that our bedspread did not seem fully clean. There were marks of makeup or something on the cover that my child and I hadn’t even touched. I did check the rest of the room and it seemed to be in order, but that was off putting. Breakfast was also limited in options but not bad at all.

I would stay again, but I would definitely check linens before use.

Friends_and_family Family

8/10

Excellent

02 Jun 2026

Mia

The hotel seemed as if it needed a little bit of a wash and freshen up. We had two TVs in our room and neither one worked. The valet also lost our AirTag. The valet manager was amazing and replaced it right away which was super kind of her.

Partner

8/10

Excellent

02 Jun 2026

Benjamin

Did clean our room for four days.

Friends

8/10

Excellent

01 Jun 2026

Shannon

The hotel was located in a \"rough\" section of downtown BUT once you're inside the hotel and the room, it was very clean and well-maintained. The single bed room was very spacious, bathroom was clean and well stocked and the complimentary breakfast buffet was fresh and tasty. Good job by everyone!

Friends_and_family Friends

10/10

Exceptional

28 May 2026

Shandra

The property is an old bank which I love history and anything antique. The staff was friendly and made suggestions for local outings. There is an old money vault downstairs. Breakfast was good and the location was close to restaurants and shopping. However I did not like the view of the 11th floor. It gave me jailhouse vibes as the windows are small and the outside is not viewable. Overall the stay was great.

Family

6/10

Pleasant

25 May 2026

Lakisha

It was okay, not the greatest area and the hotel was very outdated. We were told they had a continental breakfast each morning and the food was blah. Runny eggs, hard bread and bagels and English muffins. I definitely wouldn’t stay again. I’m giving 3 stars for the quietness.

Partner

10/10

Exceptional

25 May 2026

Melanie

Welcoming staff. No headache stay.

Self

4/10

Poor

24 May 2026

GuoJi

Hotel has no parking, there is only valet parking which they charge $45. Air quality is not good. The sofa bed was dirty, had stain on it.

10/10

Exceptional

14 May 2026

Matthew

Clean and quiet place to get some rest.

Self

6/10

Pleasant

10 May 2026

Ashley

The lady at check in was great the man at
night very lazy and unhelpful i was having issues getting the text to get my car when needed and he was zero help he was busy watching a show on his phone. The bed was comfortable but the hotel itself was very loud

Family_with_children

10/10

Exceptional

09 May 2026

Crystal

Nice place.. great location

Friends

6/10

Pleasant

08 May 2026

Rajesh Murlidhar

Breakfast was very ordinary, carpets were not cleaned, overall very old property

Business

10/10

Exceptional

07 May 2026

vincent

We stayed in Room 210 and it was a huge and comfortable room. The staff was very helpful and friendly. The breakfast buffet was great and well stocked.

Partner

10/10

Exceptional

06 May 2026

José

It was good

10/10

Exceptional

01 May 2026

PRINCESS DIANNE

Clean room

10/10

Exceptional

29 Apr 2026

vincent

Clean room, very comfortable suite. Staff was helpful. Breakfast was great.

Partner

4/10

Poor

26 Apr 2026

Amanda

Meh. We returned bc of a previous positive experience, but this place has gone downhill. Rooms are worn and not maintained, and the staff are disinterested. There are other comparable options in this area. Will look at those next time.

Family_with_children

10/10

Exceptional

19 Apr 2026

Saunsiree

Everyone was amazing, clean property. Great customer service from every staff member. Wonderful team. Thank you

Friends_and_family Friends

10/10

Exceptional

11 Apr 2026

Fayetta

Room was clean and spacious

Family

8/10

Excellent

10 Apr 2026

Tytina

I didn’t do breakfast but the valet’s parking was good.

Friends_and_family Friends

2/10

Poor

09 Apr 2026

John

The breakfast was subpar. They did not have enough food to feed everyone. The gentleman in charge of the food bar was very rude and staring at everybody as they went through the line. Seemed very much like he was just there to do a job and not interested in being very hospitable. The room itself smelled very stale and was very dated. It was also not as advertised. We had no trundle in the room and so one of my children had to sleep on the floor. Another child slept on the sofa couch and he said it was the worst sleep he ever had in his life. the pullout couch was absolutely uncomfortable and as a 14 year old he woke up with a sore back and neck. The parking situation was horrible. Each night to park at the hotel you had to pay $45. We didn't get there until a few minutes before midnight and they told us we would have to pay $45 for overnight and then $45 for the next day. The only redeeming quality of this hotel was the location of the hotel to the destination we had- inner harbor. You had to have your key card to just step into the lobby of the hotel. I definitely would not recommend this hotel to anyone and I highly doubt we would ever go back.

Friends_and_family Family

8/10

Excellent

07 Apr 2026

Jessica

Water pressure was weak, but I think that's a city and old building issue and not the property itself.

Partner

2/10

Poor

07 Apr 2026

Isaac

Not clean

Family

10/10

Exceptional

06 Apr 2026

Derrick

Great job

Partner

6/10

Pleasant

06 Apr 2026

Jamina

Gym was inadequate. Hotel staff was great. Some concern with valet team. Initially my car was taken name was never entered into the system and my key was placed into the standard location. Had to find the initial valet attendant who took my key which was still in his pocket an hour later. I’m sure was an oversight but very anxiety inducing being out of town. Another valet attendant was helpful in finding my key and vehicle; I was very grateful to him.

Self

10/10

Exceptional

06 Apr 2026

Colin

Great price, great value.

10/10

Exceptional

03 Apr 2026

Melvina

The breakfast was fresh and the parking was safe. The staff were friendly and helpful.

Friends_and_family Friends

6/10

Pleasant

31 Mar 2026

John

Nice size rooms. Bathroom light inconsistently worked.

10/10

Exceptional

29 Mar 2026

Stephanie

Everything was great, the Director of Front Office Wilhemenia King, truly stood out. She went above and beyond to make my getaway trip memorable.

Friends

10/10

Exceptional

26 Mar 2026

larry

Awesome room!

6/10

Pleasant

22 Mar 2026

Dean

Hotel showed its age. Room was ok but basics was missing.

Family_with_children

6/10

Pleasant

18 Mar 2026

Ram

Dark and dreary. Definitely an old building with no upgrades.

Family_with_children

6/10

Pleasant

18 Mar 2026

David

Terrible service - staff was unaware of the company policies, unable to explain why additional charges were incurred without permission and were generally inept.

Friends

10/10

Exceptional

16 Mar 2026

Eric

Did not go I was on business

8/10

Excellent

11 Mar 2026

LaToya

PROS: Downtown, walking distance to lots of restaurants and attractions. Hotel was clean, some staff was more helpful than others.
CONS: the elevator is OLD and SCARY!! really needs to be updated.
sidenote you are downtown lots of traffic and noise.

Self

4/10

Poor

01 Mar 2026

Lawrence

In Room 403 only drawers would open. Also the property only 1 luggage carrier that was not broken causing delays in checking in and checking out.
This was not a good experience.

Self

6/10

Pleasant

22 Feb 2026

Lingchen

Breakfast ran out and the worker didn’t want to bring more.

8/10

Excellent

22 Feb 2026

Yee Von

The smell as you enter the hotel tells it’s quite dated. The rooms are okay.

Self

10/10

Exceptional

22 Feb 2026

Jonathan

Everything was great here!!!!

8/10

Excellent

16 Feb 2026

Josiah

nice clean room, bar staff was very helpful

Business_and_leisure Partner

10/10

Exceptional

04 Feb 2026

Shelley

Room very comfortable & clean. Staff very friendly & helpful. Was a very pleasant stay. Highly recommend!

Partner

10/10

Exceptional

02 Feb 2026

Elizabeth

This place is great!

10/10

Exceptional

29 Jan 2026

Latoya

Staff was nice.

Leisure Friends

8/10

Excellent

19 Jan 2026

Joseph

The property was very clean and quiet. The staff was very friendly and helpful.

Leisure Family

6/10

Pleasant

19 Jan 2026

Monica

Accommodation was good breakfast very limited. Nothing really to eat for people with allergies.
Parking way to expenses when you are already paying for a room

Leisure Family

10/10

Exceptional

18 Jan 2026

Darrin

Great stay

10/10

Exceptional

15 Jan 2026

Dawn

Clean, and the lady and velvet when we checked out was the friendliest!!

10/10

Exceptional

14 Jan 2026

Satoko

Spacious room, clean, nice staff, great location, good breakfast. Can’t complain.

10/10

Exceptional

11 Jan 2026

Jodi

We enjoyed the suite and overall atmosphere at the hotel. Close walk to the harbor (about 10 minutes).

Leisure Family

10/10

Exceptional

10 Jan 2026

Virginia

Wilhemenia at the front desk was the best, she took great care of us and her advice was spot on. Rooms were very large and clean. We were able to walk everywhere we wanted to go. We will stay here again while in Baltimore.

Leisure Partner

10/10

Exceptional

31 Dec 2025

Brianna

Hotel was clean

10/10

Exceptional

31 Dec 2025

Shyamala

We had an excellent stay . Very friendly staff . Will book again

8/10

Excellent

28 Dec 2025

Barbara

The staff were courteous and helpful. The rooms were spotless. The only complaint I could make is that the heat was erratic, a problem I assume will be fixed in the upcoming renovation. The manager (Ms. King, I believe) went out of her way to assist us.

Leisure Family

8/10

Excellent

28 Dec 2025

Medha

Conveniently located from the Inner Harbor!

Leisure Family

10/10

Exceptional

26 Dec 2025

Joseph

Rooms were clean very friendly staff including the front desk and the valets. Front desk gave us a kink to discounted aquarium tickets and helped us plan out oit sightseeing.

Friends_and_family Family

8/10

Excellent

12 Dec 2025

Marry

Clean rooms and courteous staff. Love the morning breakfast option.

10/10

Exceptional

02 Dec 2025

Hardy

Everything was Great!

Leisure Partner

10/10

Exceptional

01 Dec 2025

Candido

Yes

Leisure Family

10/10

Exceptional

01 Dec 2025

Charles Nist

Everything was awesome, breakfast could use a little more work but everything else was amazing.

Leisure Partner

10/10

Exceptional

28 Nov 2025

Laura

Courteous staff. Great location for a Raven’s game and Inner Harbor. Great room with lots of space.

Leisure Partner

10/10

Exceptional

23 Nov 2025

Renee

Very clean and comfortable room. The staff was very pleasant and professional.

Friends_and_family Friends

8/10

Excellent

16 Nov 2025

Lorraine

Staff very nice, courteous but rooms need better lighting.

Leisure Friends

10/10

Exceptional

16 Nov 2025

Colleen

Breakfast was good.
Cant believe we had to pay $45 for parking.

Friends_and_family Family

6/10

Pleasant

11 Nov 2025

Denise

Beautiful hotel with a history. Staff was friendly. The downsides...the canned music in public areas is really loud, especially in lobby hall, the acoustics there just amplify the noise. The internet barely works, and adding a handheld shower head would be great for people over 4' tall. I'm not fond of doing the limbo to wash my hair

Business

8/10

Excellent

03 Nov 2025

Pam

Friendly and helpful staff, clean rooms

Leisure Friends

10/10

Exceptional

30 Oct 2025

Mohanad

Great location, clean rooms with good service. So friendly and supportive staff especially Mr. Waleed and Amr. They were so nice! Definitely I will always select this hotel anytime I travel to Baltimore MD.

Business

10/10

Exceptional

27 Oct 2025

David

Great

Business_and_leisure

10/10

Exceptional

23 Oct 2025

Andrew

Clean room, good location, solid breakfast

Leisure Friends

4/10

Poor

20 Oct 2025

Alexander

The hotel encourages you to use valet parking, saying it's cheaper than the garages nearby, so I went for it. It took 20 minutes for the valet to get my car when I arrived and over an hour to get it when I left. I also didn't get the type of room I reserved. The hotel itself was ok although it feels a bit on the older side. The breakfast is fine but you get more options at other places. The gym is small. It is in a great location if you're doing things near the convention center. But I won't be staying here again.

Leisure Self

10/10

Exceptional

13 Oct 2025

Jay

Excellent

Leisure Family

6/10

Pleasant

11 Oct 2025

Erika

We loved the location of the hotel. But our room never got cleaned and we are there four days even after we asked for it to be cleaned one time.

Friends_and_family Family

4/10

Poor

10 Oct 2025

michael

Valet was horrible. Terrible setup. Valet guys were trying but the system needs updated and better staffed. Gentleman that checked me in was rude and not friendly at all. Set off the entire experience. Would not recommend , as there are plenty of other options in the area.

10/10

Exceptional

07 Oct 2025

Jill

Everyone was very helpful & nice. I have an oversize truck & valet service took great care of it!

8/10

Excellent

03 Oct 2025

Ivette

There is no facility for self parking , also there is not possible. The valet parking is excelent but for additional fee. The bathroom tiles must be replace. The breakfast is excelent. I like this place.

10/10

Exceptional

02 Oct 2025

Louisa

Excellent

10/10

Exceptional

27 Sep 2025

Calvin

Fantastic service, wonderful stay!

Leisure Self