Name: Sonesta Hotel Baltimore Inner Harbor
Address: 1 East Redwood Street, Baltimore, 21202, US

10/10

Exceptional

24 Jul 2026

Calin

Central located. A very nice and comfortable room

10/10

Exceptional

23 Jul 2026

Erin

Staff was attentive. Room was great for 4 adults,

10/10

Exceptional

21 Jul 2026

Monica

The room was clean enough. The carpet could use a little steam cleaning? Lots of water marks. My booking said there would be a coffee maker in the room but there wasnt one. Just the cups and packets of coffee. The ac worked well. The bed was comfortable, very quiet. I wasnt sure if we are meant to request house keeping to stop by or it was just something expected? But house keeping didnt stop by to get my trash the days I was there. I took my trash out and handed it to house keeping who was in the hallway. Not a big deal but it might be for some? Breakfast isnt complimentary, I had a busy schedule so I didn't have time to check out the food. The staff was friendly and helpful. Checking in and out was easy. Nice location

Self

8/10

Excellent

21 Jul 2026

Joanie

valet parking and location were convenient

4/10

Poor

20 Jul 2026

Christopher

Nice staff.

Family_with_children

10/10

Exceptional

20 Jul 2026

Venetia

Beautiful hotel and perfect location!

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

cynthia

Parking is around the corner. Literally. It was safe and secure. Breakfast is not included, but there is a private restaurant attached to the lobby if you want to eat. Dunkin is about 600 feet out the door. Beds were VERY comfortable. Anything fabric was very dirty and stained. Don't sit on the chairs in the room and bring shoes to wear around the room. It could use a deep clean. Bathroom and sheets were clean. Basically, I came with low expectations and I was happy to have a clean bathroom and clean sheets.

Self

8/10

Excellent

20 Jul 2026

Cannon

Hotel isn’t bad but in a kind of sketchy area, the loitering people outside of the hotel made it feel a bit unsafe to explore on foot. Staff were kind but I called 3 times about towels and never got any. Call one 12pm - they were waiting on some to dry, call two 4 hours later - they didn’t forget you they’re still drying, call 3 12:30am - “hey.. I think they forgot me.. I still need towels. It’s been 12 hours hopefully they’re dry by now?”- hotel could use a bit of deep cleaning as well but overall it was okay. Parking prices are outrageous $45/night if I’d known that I probably wouldn’t have booked. I didn’t request my car at all but when it was time to leave and got charges $95. Felt very overpriced.

Self

8/10

Excellent

20 Jul 2026

Nicole

The room was very small and narrow and difficult for three people to navigate well. The bathtub was very slippery and definitely needed some kind of slip prevention. No pantry/store on site except for a very small area by the front desk. They had almost nothing available and it was mostly empty. The staff that we came into contact with were very friendly though and the room was clean so we were happy with it. Valet parking was a huge plus but cost $45 a night. Add that to the high cost of the room and it was a very expensive one night stay. Would possibly stay again if the cost decreased a little.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Rebecca

The staff at the property were wonderful. Every employee, from the valet to the front desk to the housekeeping supervisor, was friendly and helpful. They had a massive rush of people all checking in ahead of a big concert and they did it efficiently and with warm friendly professionalism. Our room was spotless clean and the bed/bedding was very nice. I would definitely recommend this location to friends and family. We will be back.

Partner

6/10

Pleasant

19 Jul 2026

Amy

Conveniently located, comfy beds, and paid a great price when I booked.
None of the 4pm check ins were on time, most weren't ready until 6pm. The restaurant didn't have much of a variety and it took vallet over 45 minutes to get my car. I even had to pay an extra 5.00 to try and get it quicker.

Family_with_children

8/10

Excellent

19 Jul 2026

Henry

Front desk was excellent, hotel was busy because of multiple concerts going on

Friends_and_family Family

6/10

Pleasant

19 Jul 2026

Bobbi

An okay stay! Staff at the front desk was not very friendly upon arrival. The shower took awhile to get warm.. and then was lukewarm. Not a lot of lighting in the room.

Partner

2/10

Poor

19 Jul 2026

Amanda

Check in was at 3. We arrived at the hotel around 4 with a full lobby of people waiting for their rooms to get cleaned. We waited over an hour before we were called to get our room key. We were on a time crunch to get to a concert as well. Not acceptable!

Friends_and_family Family

2/10

Poor

19 Jul 2026

Richard

Arrived at 4:30pm.. was told no rooms were available due to shortage of housekeepers. Front desk asked for my phone number and said they would call when one was ready & we could migrate around. Full lobby, full restaurant (with only 1 server working), so we waited near the ballrooms. Then, found out they were yelling out names from front desk for rooms that became available…mind you this info came from another guest as we could not hear the “yelling” from where we were at…no phone call. When I went back to the front desk (it is now 6pm), no one could tell me if my name could be called. The lady at the front desk looked at me, asked my name, looked at the computer, then without saying a word, went outside to vape. Then, came back in and all of a sudden my room was ready.

Room had no air flowing to the bathroom, and the lowest temp the room could get was 80* (with the thermostat set to 70). No use to try to get another room with all the troubles I had, so just was able to open the window at night…thank god it cooled the room a couple degrees.

Plan better…I was in town for a concert that had 60,000 fans for 2 straight nights.

Will never stay here again nor will I recommend this to anyone else

Partner

6/10

Pleasant

19 Jul 2026

Kristi

No hair dryer in room. Requested at 3pm Saturday, checked out Sun at 11…still no dryer. One tiny bar of soap. There were products in the shower, however. Valet took 40 minutes, even after paying expedited charge. Bed was comfortable. Outside street noise is loud, I didn’t mind it, but some travelers may.

Partner

8/10

Excellent

19 Jul 2026

Stephen

Expensive, but nice

Friends

10/10

Exceptional

18 Jul 2026

Thomas

Staff are very helpful and understanding.

Friends_and_family Family

8/10

Excellent

16 Jul 2026

Nicole

Only one of the back elevators were working and the certificate was expired.

Family

10/10

Exceptional

16 Jul 2026

Julia

Such a beautiful, modern, clean and accommodating hotel. We transferred here from The Lord Baltimore (which was absolutely terrible) and made a right choice! The room was spacious and clean and the location was perfect, close to the Inner Harbor and nice restaurants. Also, they have an amazing restaurant downstairs with the best crab cakes in town.

Partner

6/10

Pleasant

16 Jul 2026

Alana

It was a lovely hotel, however I noticed several stains on the linens. We also had a false fire alarm early one morning which put a delay in us getting to where we needed to be. However the staff was very nice

Friends

6/10

Pleasant

16 Jul 2026

Lynette

The breakfast wait was sooo long

10/10

Exceptional

16 Jul 2026

Janet

Hotel staff was very accommodating and pleasant. We were able to check in early and check out later. They also held our bags after checking out since our train was much later. Blocks from Convention Center, Baltimore Harbor,shopping and restaurants. Lots to do in area. I would definitely recommend the hotel and stay again. Room was a double queen but somewhat smaller and didn’t have a fridge, microwave or coffee maker. I would have liked to keep water in fridge but other than that the other stuff wasn’t as important to me. Room was clean and the lobby was nice with lots of seating. Air conditioning was working and the hotel decor was nicely done. We didn’t eat in hotel. Actually found a cafe close by we ate breakfast at both mornings.

Family

8/10

Excellent

14 Jul 2026

Melody

The room was nice, the air conditioner was working well and the bathroom was clean, however there was a slight urine smell there. The beds were comfortable. The room could use an additional chair as it were two occupants staying. I did not use any of the amenities that were available except the valet parking.Otherwise, I enjoyed the stay.

Friends_and_family Friends

6/10

Pleasant

13 Jul 2026

Kimberly

Not all outlets in room worked. Just stayed again last week and same issue in a different room, so clearly a problem in the entire hotel, not just one room. There was a little melody that would play when you turned the bathroom light on. Different, but not a big deal. Until a country song started blaring in the bathroom at one point. The only way I could get it off was to turn the light off. Happened again but this time played a classical tune. There is absolutely nothing in the bathroom or outside of it to control any type of music. No clue where this was coming from, why, or how to turn it off other than turning off the light.

Partner

4/10

Poor

13 Jul 2026

Briana

The staff were friendly. However, that does not outweigh the negative. Our bathroom shower head and shower had real bad mildew. I had to clean the bathroom myself. Our soap was already open and used on top of the counter. Our carpet had a large stain and our chair in the room also had a stain. To add to that we had no hot water at all. Only cold water for 3 days. When I mentioned it to the front staff, the response received was, \"There is a lot of people at the hotel and I need to run it for 10 minutes.\" I did that as well and SLIGHTLY warmer. The GM was very kind and heard my grievance. She refunded me a night. However, these things need to be mentioned.

Partner

6/10

Pleasant

13 Jul 2026

Dana

We first arrived at the hotel and went into our room. The pictures were very deceiving because while the room did look like the pictures, it was much much smaller than the photos made it look. We went to take a shower and the drain was clogged in the shower. I then noticed that there was dog food on the floor. So I requested a room change which they were able to accommodate. The next room was a little bit better however, the stains on the carpet, made the room, not feel very clean. We were woken up in the morning to the fire alarm going off. As we evacuated the building the exit signs were not very clear so a lot of people were getting turned around in already tight hallways. Management was just standing there not really helping anybody and we overheard someone who worked there talking negatively about other staff members. Upon our return the next day to our hotel, there was a gas leak outside and it was very difficult getting back into the hotel. It just seemed like absolutely nothing went right with our stay. It also doesn’t help that while we were downstairs we overheard another customer asking to switch rooms because their room was dirty. The restaurant attached to the hotel has great staff and great food though.

Family_with_children

4/10

Poor

12 Jul 2026

PJ

Usually do not leave reviews. But you get what you pay for. Was there for an orioles game with wife and kid. First room had dried blood on the wall, random hairs in the “clean” beds. Staff was polite and changed our room when we voiced our concern. Air condition drips on the carpet therefore rooms smell musty. More to say, but I’ll save it. Just be aware of what you’re paying for here. If you’re here for a game, pay the extra $100 or so and stay at the hiltons by the stadium. Lesson learned.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Thomas

It was odd that at 830am on Saturday the restaurant didn’t seem open. There was a sign saying wait to be seated and we waited five minutes and nobody came out to seat us. We then went to another restaurant for breakfast.

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

Kayleigh

Parking was annoying to try to get. Staff was not helpful when asked late at night.

Partner

4/10

Poor

12 Jul 2026

Rebecka

Be aware when booking on Expedia like I did- lots of things were misleading. First, they do not provide breakfast of any kind so don’t pay the $14 extra like I did for that. The property itself doesn’t have any onsite parking, so nearest parking is a parking garage around the corner (not included in the price). Our room was NASTY. The chair in the room had white stains all over it, the and carpets were terribly stained too. The staff were friendly, but I would never stay here again.

Family_with_children

8/10

Excellent

12 Jul 2026

Roslyn

We were there for 3 days. No one checked the waste basket, so there were several days of trash that we had to put in a plastic bag that we obtained from a retailer. Also, no one gave us fresh towels. I asked for towels at the front desk. They were left on the bed while we were out, but no one took the old dirty ones that were on the bathroom floor.
The front desk staff was very nice. They answered all our questions and helped with direction.

Friends_and_family Friends

10/10

Exceptional

11 Jul 2026

Daniel

Super service et propreté parfaite.

Friends_and_family Family

6/10

Pleasant

11 Jul 2026

Sherry

Very close to everything. The cleaning staff need proper training on how to clean and the hotel need to provide better products to the cleaners to get the job done.

10/10

Exceptional

11 Jul 2026

Jevon

Amazon stay !!

10/10

Exceptional

10 Jul 2026

Gavin

Room was comfortable and very clean. Staff great

Self

2/10

Poor

10 Jul 2026

mary

My room door was open,the water was close to being cold couldn't take a shower and when you look out the window it was a closed building,it was nothing it said it was ALL FALSE ADVERTISING 😭

Friends_and_family Family

6/10

Pleasant

10 Jul 2026

Eliza

Room was clean but there was little light and AC was a bit damp— with no air movement /ventilation inthe bathroom.

Partner

2/10

Poor

10 Jul 2026

Jenee

Room was unlocked and open when I got there. Awful smell could barely sleep. Evacuated the hotel in the morning due to the firm alarm. Will not return

Self

8/10

Excellent

10 Jul 2026

Brad

.

Family_with_children

4/10

Poor

10 Jul 2026

Amanda

There was no free breakfast because they closed at 10 AM and it states very clearly. Breakfast is from 8:30 to 10:30. I asked for two queens. They gave me one they were able to accommodate me for an early check-in.

8/10

Excellent

09 Jul 2026

Marissa

Our room was large and clean. Close to the CFG bank arena for a concert. Staff was excellent.

Friends_and_family Family

8/10

Excellent

09 Jul 2026

Erin

The hotel was clean and comfortable. The front desk and valet staff were friendly. It was nice to have the hotel within walking distance of the concert venue. The only negative things about the hotel were the AC making a loud noise intermittently and the water in the shower would not get warm.

Partner

2/10

Poor

09 Jul 2026

Karilys

Unfortunately, our stay was disappointing. The bed sheets had multiple visible stains, and the room had an unpleasant odor upon arrival. We asked for a room change and the second room also had an unpleasant odor but the bed sheets looked okay. We also found it frustrating that the hotel bar was closed during our stay since we were looking for a quick bite and drink on a Monday and other restaurants nearby were also closed (at 6pm).
Another issue occurred at checkout when the valet mistakenly brought us another guest’s car instead of ours. While the error was eventually corrected, the mistake left us with a poor impression.
Overall, based on our experience, I would not recommend staying at this hotel.

Partner

6/10

Pleasant

08 Jul 2026

Daniel

It’s a hotel. 4 walls and a door. The rooms are humid, there is a smell that sort of permeates the hotel, and I would avoid the breakfast. Staff is incredibly helpful. Check in was supremely easy. But the restaurant — despite the incredibly helpful waitstaff — is really bad.

Family_with_children

2/10

Poor

07 Jul 2026

Jalyke

They don’t come clean the rooms the rooms don’t smell the best

Partner

10/10

Exceptional

07 Jul 2026

Amanda

Our stay was wonderful. The room was so clean. The air conditioning was a blessing in the 100 degree weather outside. The staff and valet parking was so friendly and helpful. I loved the built in Bluetooth speaker in the bathroom. I was a fun amenity. I will definitely come back!

Family_with_children

8/10

Excellent

06 Jul 2026

Moshe Yedidya

The hotel is ventrally located, comfortable, and is extremely well maintained.

8/10

Excellent

05 Jul 2026

Rory

It was very hot in the hotel room and elevator

Friends

10/10

Exceptional

05 Jul 2026

Hunter

Good

Partner

10/10

Exceptional

05 Jul 2026

Carlesha

Great and convenient stay!

Friends

8/10

Excellent

05 Jul 2026

Joeachin

Not bad but my room had a view of an alley and I was all the way in the back of the 6th floor so it was a walk whenever I wanted to leave, and the tv was annoying to operate and would turn oof when watching and I couldn’t stop it. But the staff was very friendly and the hotel was in a great location to walk to different areas

Self

8/10

Excellent

02 Jul 2026

Melanie

Central location for the trip

Self

10/10

Exceptional

02 Jul 2026

Brian

Great stay, clean room, friendly staff, amazing location, convenient valet parking.

Self

10/10

Exceptional

01 Jul 2026

William

Very conveniently located, and a very spacious room. The bed was comfortable and in this summer heat the temperature of the room was perfect. The staff were very friendly. Would certainly start here again.

Friends

8/10

Excellent

01 Jul 2026

Howard

Second room was fine. Staff was very helpful.

Family

10/10

Exceptional

01 Jul 2026

Clarissa

The hotel is in a convenient location to the Inner Harbor. I stayed three nights for the Sail 250 celebration. A King-sized bed was available at the time. My only regret was that I did not have a microwave. Comfortable bed and quiet floor all three nights. I would stay there again.

Self

8/10

Excellent

01 Jul 2026

Hesam

Overall good

Self

4/10

Poor

01 Jul 2026

Pierre

The breakfast restaurant had only one person working. There was no breakfast menu given. The ice machine on the floor that I stayed was not functioning. Went to the next floor down, and that ice machine was also broken. Rooms need to be updated considering how much the room cost.

The staff was wonderful. Front counter people deserved to be appreciated.

More than likely, this stay will be my final stay.

10/10

Exceptional

30 Jun 2026

Serena

Clean room and really nice sleep

Business

10/10

Exceptional

30 Jun 2026

Sarah

Very comfortable and tastefully decorated rooms. The shower was amazing. Within easy walking distance of parking, the Inner Harbor, and many other Baltimore attractions.

Partner

4/10

Poor

30 Jun 2026

Kevin

I could best describe this property as \"putting lipstick on a pig\"

6/10

Pleasant

29 Jun 2026

Jill

It took 2 phone calls and 5 hours to get clean towels; our room was not cleaned during our two night stay (garbage filled up and wet towels remained piled); shower curtain rod was broken and kept flipping upside down (because it was curved, the curtain would not close when it was upside down).

The front desk staff were very friendly and courteous!

Family_with_children

10/10

Exceptional

29 Jun 2026

Thomas

The front desk was super nice and helpful. The room was super nice and right in the center of Baltimore and walking distance to everything. TV is nice and beds were awesome. Would love to go back.

Partner

6/10

Pleasant

29 Jun 2026

Carol

The price for the room was the best part, and the staff was nice. The rooms have some issues, like the carpets were horribly dirty as proven by socks I wore briefly crossing it - just ewe icky dirty. We paid for a city view but got no view because the desk said rooms were, \"on a first come first serve basis.\" Also the black out shades are all askew and don't really cover the window. And when we returned from our full day and night outing our room was not cleaned (no wonder the carpets are dirty!) There was only 1 coffee pod that morning (so we went to breakfast - which was the worst experience of all). Everything at breakfast was just awful and greasy and cold - and we went from getting a half cup of burnt coffee (they are making some more) no non-dairy creamer (we don't carry that) to having it arrive before any silverware or napkins could be located. The eggs looked like they sere fried on the asphalt. We ordered english muffins and got whole wheat toast. DON'T even think about having breakfast here!
So on the second day I went to the desk in the morning (we were not going to subject ourselves to another breakfast fiasco) to ask for some coffee pods and cups - since our room wasn't serviced the day before and mentioned our room not being cleaned and the desk person (who we checked in with) said, \"Did you ask for service when you checked in?) Well we weren't told this. Admonishment first thing in morning - way to treat a guest!

Partner

6/10

Pleasant

28 Jun 2026

Diane

No breakfast included. Just coffee in room. They have an attached restaurant, not included with hotel. No pamphlets on local stuff or transportation. Do not drive around. Its crazy drivers and one-way streets.Walk around only near harbor. Saw drugged people on street at night and day and homeless people. The staff was excellent but Noone cleaned our room when being gone all day. Never saw a cleaning person on floors,except main floor. No microwave in rooms on 3rd floor. Must use one near ice machine. They do however except dogs. And have a dog park kiddie corner from building.

Partner

8/10

Excellent

28 Jun 2026

Robert

Front staff very nice n accommodating

Friends

10/10

Exceptional

28 Jun 2026

Richard

I just wrapped up a 3 night stay at the Sonesta. It looks like they had a very recent renovation, so everything was in great shape and clean. It’s a solid, older building, so I never heard my neighbors.

Bonus Feature: When you turn on the bathroom light, the ceiling fan plays a little celebratory tune. I asked at the front desk if my room was special, but apparently everyone gets the same treatment.

Self

10/10

Exceptional

28 Jun 2026

Angelina

Staff was Amazing and They Were polite and greeting, felt welcomed. Room was great

Self

10/10

Exceptional

28 Jun 2026

Taylor

Staff was awesome, space was beautiful & location was great!

Partner

10/10

Exceptional

28 Jun 2026

Andrew

Kind people, clean rooms - hard to ask for more!

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Álvaro

Excellent place to stay, very clean , well maintained and close to the inner harbor. At night you can park for free

Family

8/10

Excellent

27 Jun 2026

Adela

The room was nice and clean .

Family_with_children

8/10

Excellent

27 Jun 2026

thomas

they dont automatically clean your room for multi days, you must ask!

Partner

10/10

Exceptional

27 Jun 2026

Joy

Very nice room, clean, very quiet. Highly recommend. Staff was very friendly. We used valet parking, great service.

Partner

4/10

Poor

27 Jun 2026

Noa

So I'm just going to start this off strong. My boyfriend and I stayed here from June 20-23, and the night before we checked out, there was a ginormous roach in our room. And if we saw one I’m sure there are others.

During our stay, housekeeping never came by, not even once. The valet service was terrible. On our first day, it would have taken 45 minutes just for the valet to park our car, so we ended up parking in a nearby garage for the rest of our stay because the service was so slow.

The sheets were also disgusting.

Don't stay here. Just choose another hotel.

Partner

8/10

Excellent

26 Jun 2026

Lisa

I like how the people treat u.
I like how clean the rooms are.

Partner

6/10

Pleasant

26 Jun 2026

yvonne

Nice hotel for the price .

Partner

6/10

Pleasant

25 Jun 2026

Valerie

Coffee in the room is terrible. Could at least offer coffee in the lobby in the morning. Pillows and bed was extremely uncomfortable and lumpy. I'll probably stay somewhere else next time. Valet parking was efficient and friendly. Also our room smelled very strongly of weed.

Friends_and_family Friends

10/10

Exceptional

24 Jun 2026

Abhinav

Staff very kind
Clean room
Shower head a little slow
Conveniently located close to convention center

Self

2/10

Poor

22 Jun 2026

Malik

The entire experience was not good

Pet

10/10

Exceptional

22 Jun 2026

Mark

.

Friends

6/10

Pleasant

22 Jun 2026

Eboni

The check-in and check out were a breeze. The staff was very helpful. Although I had a non smoking room, it smelled like smoke when I got there. The bathroom was dirty. There was hair in the shower, on the floor, in the sink, and in one of the towels. The water pressure in the sink and shower were bad. I didn’t know hotels stopped doing automatic cleaning every day. I was there for four nights, and it was never done. I guess it has to be requested now. It was in a very convenient location. The hotel restaurant was AMAZING. I loved Victorius restaurant. I ate there twice during my stay. Overall the stay was decent.

Self

6/10

Pleasant

22 Jun 2026

Tiera

the air conditioning unit doesn’t really work it’s very hot in the rooms.

Friends

6/10

Pleasant

22 Jun 2026

Desirée

The not-so-great: Check in was easy but confusing and getting the parking/valet set up was a bit of an inefficient clusterf*ck. Our room looked clean at first but then I noticed things like how dirty the glass door was to the bathroom, looked like someone spit a mouthful of something all over it and the shower doors and mirrors were not clean. The shower was lukewarm, like we had it heating up for a good 10 min and it was just warm, not the kind of shower you feel great after. There were only 3 pillows on the bed for 2 of us and when I asked the desk for more she said “If there’s any available” while she was eating… and I guess there wasn’t any because we never got another pillow which is crazy for a hotel with 7 floors of rooms to not have extra pillows.
The good: Bed was pretty comfy, room was dark, there was a speaker inside the exhaust in the bathroom which we really loved. It was quiet, couldn’t hear much outside of our room despite being next to the elevator. The valet was great and fast getting the car when we needed it. I give it a solid 3 out of 5. It wasn’t the worst but it wasn’t the best but for the price and convenience I’d probably stay again.

Partner

10/10

Exceptional

21 Jun 2026

William

Clean room, great staff

Family

6/10

Pleasant

21 Jun 2026

Arthur

The rooms do not have ice bins, microwave or mini refrigerators. The latter two is ok but not having ice buckets? C'mon man.

Self

10/10

Exceptional

21 Jun 2026

Ebony

I ENJOYED MY STAY. THANK YOU FOR HAVING ME

Self

2/10

Poor

21 Jun 2026

Celeste

From check in to check out. Horrible!!! Don’t stay unless you wanna have rats run across your foot while standing in the fronts waiting for your car, have the shower curtain rod fall on you while showering, pay 45$ for parking a night, room smelled really bad cigarettes, curtains did not close, people ( not guest) hanging in the front and all around the hotel. If we didn’t have a 4 hour drive back home. I would have left the moment o got there. Disgusted!!!

Partner

10/10

Exceptional

21 Jun 2026

Richard

It was nice

10/10

Exceptional

20 Jun 2026

Trina

Staff forgot to tell guests they were having hot water issues and secondly, there was a loud vibrating rumbling for hours at night. Couldn't sleep. Nobody knows what it was. Over all it was ok and a good location. Nice restaurant on site

Self

10/10

Exceptional

20 Jun 2026

Tiffany

Hotel was a great location very good price point outside of the hotel was a little ghetto. Staff was extremely friendly and very nice. Room needed updating but was clean and nice

Partner

10/10

Exceptional

19 Jun 2026

Jawuan

.

Family

4/10

Poor

19 Jun 2026

Angel

The person at the front desk was rude to me and her coworkers.

Self

4/10

Poor

19 Jun 2026

Shene

I’ve never stayed at a hotel where it rook the water a while to heat up. I would let the water run for a while and even then, the water was lukewarm when turned fully on hot. The location was convenient for graduation, but I wouldn’t stay at this hotel again. No parking, valet only. It does take valet a while to bring tour vehicle after requested, so be prepared to wait 20+ minutes. Valet is $45 per night. I booked a King suite and the room was not throughly cleaned because we found trash under our sofa. The sofa also reeked of urine or smoke. I enjoy booking hotels with restaurants and/or bars, but this was my first time booking a hotel with this amenity and did not make use of it. We seen housekeeping on our floor during our two-day stay, but they did not come in our room to restock anything. We always had to go to the front desk and ask for towels and wash cloths.

Partner

10/10

Exceptional

18 Jun 2026

Phillip

Top notch services and room clean.

2/10

Poor

17 Jun 2026

Lucy

Con:
(1) They over-scented the rooms! I think it’s to cover up the cigarette smell. After waking up the first morning with an itchy throat because of the cigarette smell, I called the front desk person to be switched to a different room. She gave me attitude problems and kept questioning why I didn’t ask to be switched as soon as we went into the room the night before. We checked in late at night, and I thought I was just being too sensitive! She was very rude when I explained the situation by responding “uh huh” x5. Do you think I take joy in packing and unpacking again?!? The second room still smelled like strong cologne and cigarettes. My guess is that these hotel rooms used to be smoking rooms, and they’ve turned them into smoke-free rooms.
(2) As mentioned above, the service has been horrible. Not even a single apology for the inconvenience.
(3) The first hotel room they gave us had a window AC unit. What century do we live in that a hotel room still has a window AC unit?
(4) The room needs more lighting. It’s too dim.
(5) A lot of homeless people around the hotel.

Pro:
(1) Thick and good quality towels.
(2) the room is huge.

Partner

4/10

Poor

17 Jun 2026

barbara

At 3:50 pm the room had not been cleaned the restaurant floor was dirty the glass shelves in the restaurant one could write their name wit the amount of of dust on it. Plus the restaurant floor is not open on Monday. There is access to a computer security is questionable as numerous times no one is at the front desk. The elevator is easily accessed as u don’t need a card

Partner

10/10

Exceptional

16 Jun 2026

Steve

Great for a 2 night stay in the heart of Baltimore

Pet

4/10

Poor

16 Jun 2026

Chelsea

The only reason the staff gets two stars is because our servers at the on-site restaurant were fantastic. Breakfast was a less crowded when we arrived but got busier as our meal progressed, but the waitress we had (who was also the host) was attentive to us throughout. On our last night there, we had a lovely server who was not only also the host seating folks, but was also the bartender AND was bussing the tables, all on his own. The restaurant NEEDS more staff, especially on busy weekends with events like we were in town for.

The front desk staff was mostly unhelpful, and also quite rude. We asked for our room to be cleaned/serviced the first full day and it never was, so we asked for extra towels, one for each person in the room, to which we were told \"I can't get you that many towels\" in a rude tone. We asked for the room to be serviced again on the second day (because it hadn't been the first), and when we arrived back from a planned day in DC, our dirty towels and full (tiny) trash/recycling were still in the room.

Upon checkout, we were told that we had to request housekeeping, and when we alerted the manager that was helping us, he sort of apologized, but not really. The front desk staff upon our checkout was delightful, and helped us when we accidentally put the room charge on the wrong card, so nothing against her or our servers! Hotel room was fine, but be warned if you are on the front of the property you WILL hear sirens whenever they go by.

Friends_and_family Family