Sonesta Hotel Baltimore Inner Harbor

United States , Baltimore - MD
Baltimore, 1 East Redwood Street
Show on Google | Website | Map

100 reviews shown

6/10

Pleasant

11 Jun 2026

Keshia

Ice machine room was empty and dirty. The bed blocked access to the ac unit. Had to keep jumping over the bed to adjust temp. Room not very comfortable. Glad we only stayed one night.

Friends

10/10

Exceptional

11 Jun 2026

Michael

The only complaint is there were no fridges or coolers in the room, and it would be great if there was an electric tea kettle.

Also, there should be some way to get filtered water from a machine on site. To recap

-water
-kettle
-fridge

Self

6/10

Pleasant

11 Jun 2026

Christian

AC was a lit

10/10

Exceptional

11 Jun 2026

Martín

Clean room

Friends

10/10

Exceptional

11 Jun 2026

Joshua

Close to the cruise port and a lot of places to walk to for food or drinks.

Family_with_children

10/10

Exceptional

11 Jun 2026

Brittany

The room was nice. The photos online are definitely edited as every picture is online. The room was dingy and dark. Noticed a couple stains on the bed skirt and dust/pet hair in the chairs. Bathroom was nice. Overall it was nice. Only stayed one night and it was manageable.

Family

8/10

Excellent

10 Jun 2026

Sydney

Our stay was very good overall. Clean room, smooth check-in/check out, valet service was quick and efficient. The only thing was a few of the electrical sockets in our room did not work, but other than that we would definitely stay here again!

Friends

6/10

Pleasant

10 Jun 2026

Aliya

AC works fine. staff there when needed. rooms not the cleanest; hair in shower and on towels from previous guests. as well as hair on pillows and bed sheets. it was a barely surface level clean that didn’t make me the most comfortable

Friends

10/10

Exceptional

10 Jun 2026

Rev

Cathrine and the staff were all amazing!

Friends

10/10

Exceptional

10 Jun 2026

Jezzell

The stay was exceptional, as I was able to check in earlier than anticipated. Furthermore, the staff was exceptionally friendly and welcoming, making it a truly enjoyable experience.

Friends

10/10

Exceptional

10 Jun 2026

nikisha

Nice place to stay

Partner

10/10

Exceptional

09 Jun 2026

aaliyah

amazing clean room!!!!!!!!!

Partner

10/10

Exceptional

09 Jun 2026

Justin

Great property close to inner harbor with big spacious rooms & great lobby & restaurant.

Friends_and_family Family

2/10

Poor

09 Jun 2026

Ashlee

No one came to clean my room once in the entire 5-night stay after I asked for cleaning multiple days in a row. Also, the fake fire alarm being pulled at 1 am was very annoying. Overall I will never stay in a Sonesta again, this one put me off completely.

Business

6/10

Pleasant

08 Jun 2026

samantha

Staff was rude. Was not notified of the 150 deposit

Friends

8/10

Excellent

08 Jun 2026

lalit tulsio

They were helpful for an early check-in. It was greatly appreciated because we had flown in on a red-eye flight. The late checkout was a bit of a slip. The evening before the lady agreed to 1pm. The morning when confirming that the lady stated it was only till 1130am but also was not very civil about it.

Family

6/10

Pleasant

08 Jun 2026

KENYATTA

There were stains on the carpet in the rooms. The first room smelled damp like there was water damage. The second room was much better. There was a mouse slowly roaming in the lobby and there were some interesting looking patrons to say the least. On the brighter side, the staff was very friendly and accommodating.

Partner

8/10

Excellent

07 Jun 2026

Keisha

Staff was awesome, only issue was we paid for parking for 4 days after day 2 there was an system issue so we had to keep showing our room keys to get the car parked for us.

Family_with_children

2/10

Poor

07 Jun 2026

Ndeye

Property was dirty. Room had a bad smell, bathroom sink was clog and had water, there was food crumbs on the floor, and we found someone’s draws in the room. Also the bed sheets were smelling like urnine and mattress was full of stains

Partner

2/10

Poor

07 Jun 2026

abu

Location was good but poor condition. No restaurant eventhough I booked with free breakfast. End up with buying my own breakfast. Rooms are old - dirty carpet

Family_with_children

2/10

Poor

07 Jun 2026

Russell

The hotel rooms itself were outdated and very dirty. If you ignore the drug addicts living in front of the hotel may be its a good stay for 1 night

10/10

Exceptional

07 Jun 2026

Justin

Conveniently located. Friendly, helpful staff. Clean room.

Partner

10/10

Exceptional

07 Jun 2026

Ashleigh

Clean Rooms , Excellent Customer Service . Enjoyed my stay .

Family

6/10

Pleasant

06 Jun 2026

Rebecca

Some staff very nice , others not so much

Self

6/10

Pleasant

06 Jun 2026

Rebecca

Parking expensive. Room was ok

8/10

Excellent

06 Jun 2026

Margaret

Very clean! Good location. Almost no amenities in the room (no hairdryer, shower cap, only one packet of regular coffee-no creamer/sugars, etc). Very friendly staff. Would probably stay here again but also would be mindful of spartan amenities.

Self

6/10

Pleasant

06 Jun 2026

Zariyah

The room was okay… definitely could be worse but could’ve been WAY better. 1. When walking into the room there was a very musty smell in the air. Thankfully I either got used to it, or it evened itself out. 2. I paid for a city view room and while there was a large window, it was SO dirty, so you couldn’t really enjoy the view beyond it. Also, the outlets on both sides of the bed just didn’t work. I thought maybe there was a switch for them or something but I could not get them to work for the life of me so we used an outlet across the room. Last problem is that for how much the hotel room cost + the $150 deposit the walls are PAPER thin. So I could literally hear the people next door filming TikTok’s and across the hall I could hear some very loud kids.

I will say that the bathroom was gorgeous and I loved that there’s a speaker built into the bathroom ceiling. The bed was comfy and the decor was normal. No microwave but the mini fridge was nice!

Partner

4/10

Poor

06 Jun 2026

Christiane

The hall smelled of dog poorly covered with air freshener. The ice bucket in the room had a half inch of water with mold floating in it. Shower had hairs on floor. No soap in bathroom. Complimentary lotion bottle was half emptied.

Self

4/10

Poor

05 Jun 2026

Khyla

Dirty rooms and bathrooms. Toilets that can only be flushed once per hour or they break. Staff that is rude and unhelpful. A valet “service” where the Valet takes multiple 1 hour breaks per shift, leaving the street before the hotel flooded with cars and other angry guests.

Don’t come here.

Partner

6/10

Pleasant

05 Jun 2026

Ahmed

I stayed for four nights and not one maid came to clean the room! I had to take out trash form the room myself smh.

Partner

10/10

Exceptional

05 Jun 2026

Jermaine

Great service

8/10

Excellent

05 Jun 2026

Taiwan

The room was clean except the carpet was in need of cleaning. My white socks were dirty from minimal walking. The bathroom was clean however there was mold on the ceiling and the shower curtain was in need of changing. The beds were comfortable, the lobby was spotless and the staff were all friendly. Valet was $45 a day. Staff gave parking options that included street parking, close self parking or valet. They didn't pressure me for any option, they just provided information and options.

Self

10/10

Exceptional

05 Jun 2026

corey

The room way clean and athe air conditioning worked great. The manager on duty and all of the staff were very friendly and helpful. We are definitely going to stay here again on the upcoming 4th of July weekend.

Family_with_children

10/10

Exceptional

04 Jun 2026

Erin

Room was very nice and spacious. The valet parking was great. The staff at the desk were kind and helpful. This hotel is great for how affordable it is.

Friends_and_family Friends

2/10

Poor

04 Jun 2026

Dan

Bed bugs, Manager asked for photos (on sheets and my bites), i provided, never heard back.

4/10

Poor

04 Jun 2026

Brent

Loud and someone pulled the fire alarm in the middle of the night.

Self

6/10

Pleasant

03 Jun 2026

Tarra

King size suite is what I had. Nice size room. No breakfast. In terms of staff and being quick with requests 10/10

Partner

8/10

Excellent

03 Jun 2026

Jason

The hotel is convenient but needs a refresh which I’m told is coming. Several of the electric outlets in my room didn’t work which is annoying. The fire alarm went off in the middle of the night just long enough to wake me up. There was no fire. Overall it was a fine hotel..bed was comfortable and the room was clean …the staff was nice enough. The hotel met my needs for my 2 day stay.

Self

10/10

Exceptional

02 Jun 2026

Lori

Staff was amazing!

Family_with_children

10/10

Exceptional

01 Jun 2026

Robert

Very clean room and helpful/friendly staff.

Self

8/10

Excellent

01 Jun 2026

Valerie

I love the location. It's only 2 blocks from the inner harbor. The hotel is very well kept. It has a beautiful lobby. The room was very spacious and clean. And what was very convenient is the fact that there's a Royal Farms and 7 Eleven right around the corner. The only reason I gave it 4 stars is because I saw a live roach in the room on the bench where you'd normally sit your bags. Thanks goodness it was the morning of checkout because I don't think I could sleep there if I saw it the night before. I'm terrified of bugs. I suppose this could happen anywhere though but thought I'd mention it.

Self

8/10

Excellent

01 Jun 2026

Phyllis

The room was very nice and clean.
However, every noise from the street was VERY loud. Even people just talking could be heard like I was down on the street with them. This made it very difficult to sleep.

Partner

10/10

Exceptional

01 Jun 2026

John

The Sonesta is literally a hidden gem. Very clean and sleek on the outside. If you don't know to look for it you won't see it. Inside the lobby is clean and the people working there were so friendly and made me feel welcome and comfortable. It was a quick check in. The lobby, hallways, and elevator all looked so clean and brand new. The room was clean, quiet, and I felt so safe. The room was great and the bed was so comfy! I definitely will stay at the sonesta again!

Partner

10/10

Exceptional

01 Jun 2026

Javoris

👍

Partner

8/10

Excellent

01 Jun 2026

Danielle

The hotel was very clean and the staff was very kind. The whole process was probably the quickest I've ever checked into a hotel. I did find the air conditioning to be a little Annoying to get on. I don't also comes down from the ceiling, almost on top of the bed, it was a little intense. Also although the bathroom was very clean and it was a very nice shower setup, the shower pressure was non-existent.

Partner

10/10

Exceptional

31 May 2026

Dan

Valet is offered, but there's parking garages around the corner. We had an issue with the Netflix connecting on the TV, but the regular cable worked fonet

Partner

10/10

Exceptional

31 May 2026

Peter

Room was very clean, air conditioning was perfect for both heat and cooling. Bathroom and shower very nice and spacious. Staff was excellent, very helpful, friendly and welcoming. Also, location of hotel is close to convenience stores and it is less than a 10 minute walk to the inner harbor, which is a plus.

Self

10/10

Exceptional

31 May 2026

Paul

Location is good for walking to attractions and food. Definitely for Camden!
Room was spacious, clean and quiet.
Did have to call the front desk twice for 2 items that should have already been in the room, coffee maker and hair dryer.
All in all enjoyed the 2 night stay.

Partner

10/10

Exceptional

31 May 2026

Karen

Excellent experience from check in to room, cleanliness, restaurant food, staff. Best hotel stay for the price in Bmore!

10/10

Exceptional

31 May 2026

Naomi

Customer service was amazing and the hotel was clean !

Partner

10/10

Exceptional

31 May 2026

Nesta George

Very helpful and ladies at front desk was vey nice and welcoming.

10/10

Exceptional

31 May 2026

Amanda

Great place to stay close to so much and the price was right!

Family_with_children

10/10

Exceptional

31 May 2026

Lisa

Everyone was very helpful. Check-in and check-out processes were easy and quick. The room was clean, and I liked the location. They have a restaurant, but I didn’t eat there. I’ll stay here again when I come back!

Self

10/10

Exceptional

31 May 2026

Rosemary

The room was beautiful. Nice and clean. The front desk staff were professional and friendly. It was simple to check in and check out.
Highly recommend the hotel.

Family

8/10

Excellent

30 May 2026

Robin

The first room we got smelled heavily of cigarettes, so we got moved. This was good, but the room was smaller which was not. But overall, I'd stay there again. It was clean and convenient and the staff were very friendly and helpful.

8/10

Excellent

30 May 2026

Anna

Room was very clean and all the staff were extremely kind and helpful. The AC is not great everywhere in the building. The lobby was hot, the room was hot, everywhere was hot in late May.

Self

10/10

Exceptional

30 May 2026

Terra

10/10♥️loved it!!!!can’t wait to return…$150 a night for the security deposit was a stretch but I still enjoyed the hotel lol!

Self

8/10

Excellent

30 May 2026

James

The only complaint was noise from the outside (from 2nd floor room). Other than that, everything else was great.

10/10

Exceptional

30 May 2026

Cindy

Good

Family_with_children

10/10

Exceptional

29 May 2026

Erica

The rooms were clean, the staff was helpful and the neighborhood was lovely. It looked like the rooms and decor had been recently updated. Beds were comfortable as well, and the hotel was very quiet.

Friends

8/10

Excellent

28 May 2026

Michael

Nice large room, clean downtown 👌

Self

4/10

Poor

28 May 2026

Nakyoung

The staffs were very nice but the room was awful because of the poor connection of Wifi and the dirty floor/bathroom.

Partner

10/10

Exceptional

27 May 2026

Mark

Clean. Convient. No breakfast

10/10

Exceptional

26 May 2026

Lori

Great location and very helpful staff!

10/10

Exceptional

25 May 2026

Adam

Excellent staff. Shaina helped us a lot during check in and it made the stay so much more enjoyable. Thank you.

Family

10/10

Exceptional

25 May 2026

ALEX

Great bed to sleep

Family_with_children

8/10

Excellent

25 May 2026

duston

Stayed at the Sonesta for a graduation ceremony at the Baltimore Convention Center. An easy walk (5-7mins) from the hotel to the convention center. The facility was very clean and offered a great breakfast (extra fee). Definitely a great place to stay.

Self

10/10

Exceptional

25 May 2026

greg

Hotel was in a good location. Central to a number of places.

Friends_and_family Friends

4/10

Poor

25 May 2026

Radeyah

From the time we walked in, it was a language barrier with the house keeping staff. We waited hours for our extra bed. When was time to clean the room, house keeping only cleaned the bathroom. When we reached the front desk, the receptionist was rude and didn’t listen to us.
I got a nasty cut on leg, while coming down from the bed in room 314. I wouldn’t stay there again.

Family_with_children

10/10

Exceptional

25 May 2026

Joanna

Spacious bathroom, really comfortable bed. Nice room and staff.

Self

10/10

Exceptional

25 May 2026

Fabian

Amazing service, location and room. The staff was friendly. I definitely recommend this hotel and look forward to staying a next time.

Friends

10/10

Exceptional

25 May 2026

Francis

My first time staying at this Hotel. Enjoyed it very much. Staff was very friendly. Greeted me as I was walking into the Hotel with a smile and unfortunately you don’t get that two much anymore. So that put me in a better mood as traffic was BRUTAL. Room was very nice/clean. Missing a few towels but fixed right away. Overall a very pleasant experience. Quiet. Thank you

Self

8/10

Excellent

24 May 2026

Cheri

Staff was very good

Family

8/10

Excellent

24 May 2026

Krysheida

The hotel was clean, and well maintained.

Partner

4/10

Poor

24 May 2026

Shanowa

When we arrived the lady at the front desk was very nice. We arrived early and we was able to get in our room early so that was good when we got up there the room seem to be fine. When we started checking the sheets as we usually do making sure there’s no bedbugs and spray disinfectant spray. We did find a piece of hair underneath the covers on the fitted sheet, which kind of made us feel like they didn’t change the sheets then when we went to take a shower, there was a long piece of hair in the shower, which obviously could not have been cleaned correctly because how would that hair get on the wall of the shower if the shower was disinfected correctly. Once we tried to take a shower, the water pressure was absolutely terrible. It was almost like trickling down so you cannot even take a shower like you wanted to because the pressure was awful. I did talk to the manager the following day because he was gone that night by the time we went to the Front Desk. They did send Maintenance up there who did try to rectify the situation and changed the showerhead, but the pressure was no better there was nothing said about the long hair in the shower and the bed that was kind of disregarded. The area is nice but would I stay here again most likely not. I love a good shower at all times so that right there turned me off not to mention there was a lady at the desk in the evening time at night who act like she did not want to be there and knew nothing about anything that I asked her.

10/10

Exceptional

24 May 2026

rakesh

Clean room and friendly staff.

Partner

10/10

Exceptional

23 May 2026

Glen

Fantastic place to stay, very clean, very convenient, reasonable price.

8/10

Excellent

23 May 2026

Lisa

A great location in the heart of downtown Baltimore - super easy and convenient for all the sites. Would be good if they could negotiate an agreement with local parking garage for car parking as the costs are out of control in the area but that is not a fault of the hotel itself. Rooms were clean, contemporary and super quiet which was great for getting our toddler to sleep after a long car journey. Would stay again!

Family_with_children

4/10

Poor

21 May 2026

Eden

The front desk staff was very accommodating and understanding. But our first night we had spiders on our bed and the front desk got us moved to a new room within 20 min, that was the only good part of our stay in terms of service. Our bathroom was not cleaned once during our stay, the shower floor was brown in some spots. Our beds had stains on the comforter, constantly had to ask for cleaning service (our beds weren’t made unless we asked, same with getting new towels. The valet was great.

Partner

10/10

Exceptional

20 May 2026

Robin

Very convenient and a great price

Self

2/10

Poor

19 May 2026

Princess

They do not offer breakfast. The staff moves with no urgency. The room was clean but 0 replenishment of necessary hygenic items. false fire alarm that left us confused and no update from any staff either. Key card to enter the hotel after a certain time at night didn't even work. Staff worker had to walk up to the door to open it. 0/10. Our stay was one of the worst.

Partner

10/10

Exceptional

19 May 2026

Stanley

Staff was nice and helpful, Bed was very plush and comfortable, A/C was ice cold.

Self

8/10

Excellent

18 May 2026

Brian

Very nice hotel, area surrounding it was not the best

Partner

4/10

Poor

17 May 2026

Elizabeth

Definitely an out of date hotel. I would not recommend.

Family_with_children

2/10

Poor

16 May 2026

mariam

Very disappointing stay. The room was not clean, and the neighboring room was extremely noisy with constant door slamming. Staff did nothing after we complained, so we could barely sleep. There was also no safe for valuables. Overall, I would not recommend staying here.

Family

10/10

Exceptional

15 May 2026

Denzil

Good place to stay. Only downside you have to pay for parking.

6/10

Pleasant

14 May 2026

Yahaira

Room was great but the shower disappointed. There was no hot water and the shower head was broken.

Family

10/10

Exceptional

14 May 2026

David W

Rooms were very clean , our beds were very comfortable,did not have breakfast! We are not much of eating breakfast foods! The staff was really nice and friendly ! We would definitely return to this hotel!

Partner

10/10

Exceptional

14 May 2026

Carlin

Perfect hotel to stay but I believe the parking was on the expensive side if you didn't use valet which is $45 a night. I used a parking garage around the corner that charged me $35 every time I left to go somewhere. But the room was very clean. Bed was comfortable. The staff was very responsive and hospitable. Cheerful demeanor at the front desk and throughout the hotel. Would definitely stay again.

Family_with_children

10/10

Exceptional

14 May 2026

Kristie

Room was clean, check-in was a breeze, hotel is conveniently located within waking distance to so many attractions.

Friends_and_family Family

10/10

Exceptional

13 May 2026

George

Clean room, good stay

4/10

Poor

12 May 2026

JoLeen

The hotel restaurant food was very tasty and the rooms were clean and well maintained.
However we asked to have the room cleaned twice while we were there and to have our linen changed and it did not happen during our stay.
Also had to beg for clean towels/washcloths and was told one night that they were out of towels and we would have to wait until the morning time, second night towels were being washed and we had to wait for someone to bring them up to room. By time someone came it was after midnight and we were sleep.

Partner

2/10

Poor

12 May 2026

Aya

I was not informed about room cleaning only by request at the time of check-in. The second day I found this out and asked for room cleaning, which was not done. I requested again for the room cleaning to be done the following day, which again was not taken care of. Getting clean towels delivered took more than 45 minutes, and I even had to ask twice. I noticed all the staffs I interacted were taking notes on post-its. Poor communication. It was not a pleasant stay and I do not plan to come back.

Self

2/10

Poor

12 May 2026

Brandesha

Arrived the day before my birthday and was told I would be given a complimentary upgraded room.I went to the room,and it was the same double bed room I had reserved.i called downstairs to ask,and was told to come back downstairs to get another key.I came downstairs,retrieved the new key to the upgraded room,to get to the room and again,it was not an upgraded room,but the same double bed room.At this point,I’m annoyed and I also notice a strong odor coming from this room,and the air conditioner wasn’t working.I again called downstairs to complain,and I was finally given another room,which was the exact room that I had reserved,so no free upgrade,and nothing was offered for my inconvenience of having to carry two heavy bags back and forth two times.The maintenance man who came to check the non working air conditioner stated that they knew the air conditioner wasn’t working in this room,and therefore should not have gave this room to anyone.I will never stay at this hotel again.The only good part was that it was very close to the arena that we were in town to see a show at.

Friends

10/10

Exceptional

11 May 2026

Angelina

The hotel was very clean staff very friendly check in and out was quick and easy my only problem is there was no amenties like pool, free breakfast or parking otherwise i would come back and stay again because it was in walking distance to alot of other things so next month when i return i probably wont stay there but i'll keep them in mind for quick trips or emergencies ..thank you the friendly staff for making my stay a great stay even without no amenities

Family_with_children

10/10

Exceptional

11 May 2026

Adson

Good

10/10

Exceptional

11 May 2026

veessa

Bed was very comfortable, shower was nice

Partner

10/10

Exceptional

11 May 2026

Rasheedah

We absolutely loved our stay at the Sonesta Hotel. The rooms were very clean. The Lobby had a modern feel with cozy vibe. Walking distance to the Baltimore convention Center. We would definitely come back and recommend this place to anyone. The price was right.

10/10

Exceptional

10 May 2026

Breanna

10/10

Exceptional

10 May 2026

Mozart

Clean room | Staff | Hot tub | Breakfast