Sonesta Hotel Baltimore Inner Harbor

United States , Baltimore - MD
Baltimore, 1 East Redwood Street
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100 reviews shown

2/10

Poor

16 May 2026

mariam

Very disappointing stay. The room was not clean, and the neighboring room was extremely noisy with constant door slamming. Staff did nothing after we complained, so we could barely sleep. There was also no safe for valuables. Overall, I would not recommend staying here.

Family

10/10

Exceptional

15 May 2026

Denzil

Good place to stay. Only downside you have to pay for parking.

6/10

Pleasant

14 May 2026

Yahaira

Room was great but the shower disappointed. There was no hot water and the shower head was broken.

Family

10/10

Exceptional

14 May 2026

David W

Rooms were very clean , our beds were very comfortable,did not have breakfast! We are not much of eating breakfast foods! The staff was really nice and friendly ! We would definitely return to this hotel!

Partner

10/10

Exceptional

14 May 2026

Carlin

Perfect hotel to stay but I believe the parking was on the expensive side if you didn't use valet which is $45 a night. I used a parking garage around the corner that charged me $35 every time I left to go somewhere. But the room was very clean. Bed was comfortable. The staff was very responsive and hospitable. Cheerful demeanor at the front desk and throughout the hotel. Would definitely stay again.

Family_with_children

10/10

Exceptional

14 May 2026

Kristie

Room was clean, check-in was a breeze, hotel is conveniently located within waking distance to so many attractions.

Friends_and_family Family

10/10

Exceptional

13 May 2026

George

Clean room, good stay

4/10

Poor

12 May 2026

JoLeen

The hotel restaurant food was very tasty and the rooms were clean and well maintained.
However we asked to have the room cleaned twice while we were there and to have our linen changed and it did not happen during our stay.
Also had to beg for clean towels/washcloths and was told one night that they were out of towels and we would have to wait until the morning time, second night towels were being washed and we had to wait for someone to bring them up to room. By time someone came it was after midnight and we were sleep.

Partner

2/10

Poor

12 May 2026

Aya

I was not informed about room cleaning only by request at the time of check-in. The second day I found this out and asked for room cleaning, which was not done. I requested again for the room cleaning to be done the following day, which again was not taken care of. Getting clean towels delivered took more than 45 minutes, and I even had to ask twice. I noticed all the staffs I interacted were taking notes on post-its. Poor communication. It was not a pleasant stay and I do not plan to come back.

Self

2/10

Poor

12 May 2026

Brandesha

Arrived the day before my birthday and was told I would be given a complimentary upgraded room.I went to the room,and it was the same double bed room I had reserved.i called downstairs to ask,and was told to come back downstairs to get another key.I came downstairs,retrieved the new key to the upgraded room,to get to the room and again,it was not an upgraded room,but the same double bed room.At this point,I’m annoyed and I also notice a strong odor coming from this room,and the air conditioner wasn’t working.I again called downstairs to complain,and I was finally given another room,which was the exact room that I had reserved,so no free upgrade,and nothing was offered for my inconvenience of having to carry two heavy bags back and forth two times.The maintenance man who came to check the non working air conditioner stated that they knew the air conditioner wasn’t working in this room,and therefore should not have gave this room to anyone.I will never stay at this hotel again.The only good part was that it was very close to the arena that we were in town to see a show at.

Friends

10/10

Exceptional

11 May 2026

Angelina

The hotel was very clean staff very friendly check in and out was quick and easy my only problem is there was no amenties like pool, free breakfast or parking otherwise i would come back and stay again because it was in walking distance to alot of other things so next month when i return i probably wont stay there but i'll keep them in mind for quick trips or emergencies ..thank you the friendly staff for making my stay a great stay even without no amenities

Family_with_children

10/10

Exceptional

11 May 2026

Adson

Good

10/10

Exceptional

11 May 2026

veessa

Bed was very comfortable, shower was nice

Partner

10/10

Exceptional

11 May 2026

Rasheedah

We absolutely loved our stay at the Sonesta Hotel. The rooms were very clean. The Lobby had a modern feel with cozy vibe. Walking distance to the Baltimore convention Center. We would definitely come back and recommend this place to anyone. The price was right.

10/10

Exceptional

10 May 2026

Breanna

10/10

Exceptional

10 May 2026

Mozart

Clean room | Staff | Hot tub | Breakfast

2/10

Poor

10 May 2026

Juwan

Rooms were clean, bed was hard as heck.

Staff?! The lady that checked us in was nice but the restaurant staff was horrendous!! Asked for a menu and the guy walked us to the bar. He forgot that fast that he was supposed to get us a QA code. A lady asked us if we needed help and she did. Called the front desk to ask about the restaurant and no one answered. My husband walked downstairs and walked to the restaurant Victorious and no one came to help. We were about to drop money because we’re foodies and they missed out. And we definitely would NOT recommend the hotel and/or restaurant. The front of the building was extremely dirty. I know you can’t control the people outside but you should have someone maintaining at least the front of the building. I did like that they had dog treats for the doggies. As for breakfast.. we didn’t even try after the night before.

Partner

8/10

Excellent

10 May 2026

Michael

It’s a great hotel. Close to the harbor. The only glaring issue is the valet. Baltimore isn’t exactly a great place to park. The valet charges 100$. My vehicle was parked in the same place for two days. After a nap, it was gone. Zero communication and my phone number was on a tag on the key. There was zero reasons to move the vehicle, and many of the guests expressed their strong agreement that they were not good. The hotel room was great, everything about the hotel was great. Don’t use valet.

Partner

6/10

Pleasant

09 May 2026

Joan

Loud room- both street noise and also you can hear everything that happens in the rooms above, walking and anything on the floor. Nice staff but also tough to unload gear without room to pull up out front. Valet is the thing to do I guess but we parked it ourselves for $10 instead.

Business

10/10

Exceptional

09 May 2026

Denise

Friendly staff, clean facility you can smell the cleanliness

Family

10/10

Exceptional

08 May 2026

Alisa

The staff, room was cleaned

Family

4/10

Poor

08 May 2026

Sasha

The pictures were a bit deceiving, the place was not in the best shape, had a bad smell throughout and the room cleaning was done poorly.

Self

10/10

Exceptional

08 May 2026

Quintel

Hotel was a 8.5/10 and close walking distance to the harbor and to many restaurants. I had an issue with the tv in the room I was staying in, it wouldn’t turn off or the volume up and down. No free breakfast with your stay but have a restaurant on the site towards the lobby that serves breakfast but wasn’t open at all so I had to get food elsewhere.

Partner

2/10

Poor

07 May 2026

Brittany

I booked this location to attend a Concert; instead of rushing downtown in traffic I figured I could get a room get dressed and walk over to the venue when it was time to check in at 5:30 PM I was told that no rooms were available. Of course they apologize for the inconvenience, but the inconvenience was already done. Had to go all the way back home. Get dressed drive back downtown pay for parking. You only find out that my room was not ready until 2 AM. The funny thing I was still charged for a whole night spoke with a representative at the desk and let them know when they called me at 2 AM that I will not be checking in. Oh well you live and learn.

Partner

4/10

Poor

07 May 2026

Angela

No crib when requested, staff was not apologetic, only one person in housekeeping, only person at check in when there was a wedding party

2/10

Poor

07 May 2026

Rachid

My experience was terrible

Self

10/10

Exceptional

07 May 2026

Tia

No problems with this hotel at all! Clean and modern in style. Staff were friendly and provided some great places nearby. The restaurant attached to hotel was delicious. Hotel is conveniently located within walking distance to the Inner Harbor which makes it an ideal location. Would definitely stay again.

Partner

2/10

Poor

06 May 2026

Jonathan Paul

Bad stay this time. Lots of street noise. This hotel could have done better

Self

6/10

Pleasant

06 May 2026

Brittany

Hotel was easily located and in the center of Inner Harbor- walking distance to restaurants, CFG Arena, and local entertainment.
The common areas of the hotel were clean. The room was mediocre. It had no fridge or couch in a king room, a huge disappointment. The window was very small and there was barely any lighting- it felt like a college dorm room. Did not feel it was appropriately advertised online.

Partner

10/10

Exceptional

05 May 2026

Phillip

Great location.. very clean room. Friendly staff

2/10

Poor

05 May 2026

Jacqueline

There was no hot water for my entire stay- the staff was nice however no accommodations were made for us. The bathrooms/ room was dusty and also the bathroom had a lot of run and just old. The tiles were not very clean. Over all not a great stay

Partner

10/10

Exceptional

05 May 2026

Tanaya

The restaurant was AMAZING!!!! I would stay there just for that. Hotel overall was great.

Partner

10/10

Exceptional

04 May 2026

ANTHONY

I did not have breakfast during my stay

2/10

Poor

04 May 2026

Shawnquelle

I had a 4 day stay my room was NEVER cleaned even after I asked several times for a cleaning and finally someone came and gave us a roll of tissue and a towel that is it we had a baby in there dirty diapers full of feces we begged to be taken care of none of the staff speak English I should call ICE they totally ignored me and I am extremely DISSATISFIED with the services as well as the rude staff who can’t understand you THEY HAVE WORKERS THAT ARE NOT DOCUMENTED and the staff isn’t any better they are very rude as well paying us no mind when we asked for services I wouldn’t recommend this hotel to a bum I hope it shuts down

Family_with_children

10/10

Exceptional

04 May 2026

Robin

Great place to stay. Room was clean. I loved the smart TV feature. I only stayed one day but it was worth it.

Partner

6/10

Pleasant

03 May 2026

Adam

The hotel was nice enough. The restaurant was the star. The crabcake we got for dinner was the best crabcake we’ve ever had. During our three night stay, not once did they clean our room or make our beds or give us fresh towels without us having to go and ask. When we did ask, it took hours for them to finally get to us. It was within walking distance to the convention center, which was the reason why we booked it. Overall, it was fine.

Family_with_children

4/10

Poor

03 May 2026

Shanique

This was 2nd time staying here and both times my room was not up to par. I was by the property manager that some of my stay would be reimbursed and it never was. They definitely lost a customer.

Self

10/10

Exceptional

02 May 2026

Brian

Clean and modern room. Great staff.
Excellent value. I would stay there again.

Friends_and_family Friends

6/10

Pleasant

01 May 2026

Aminatu

Room smelled a bit. Close to many things in the area

8/10

Excellent

30 Apr 2026

Ashley

So I didn’t realize I needed to request a room with a view. We literally were looking at a brick wall while the shade was open lol the shower had hair on the walls (prior to even being used) and no microwave within the rooms…it’s located on the 3rd floor. Other than those minor nuisances…perfect location for the event I was attending. Thank you

Family

8/10

Excellent

30 Apr 2026

Jessica

Close to the convention center and inner harbor. Would stay again.

Family_with_children

10/10

Exceptional

29 Apr 2026

Oleg

Wonderful hotel. Just 2 blocks from Inner Harbor, A very specious room with two queen beds.

Self

2/10

Poor

29 Apr 2026

Fuchieh

Have to pay attention on your credit card, the staff charge without informing

Self

10/10

Exceptional

28 Apr 2026

Erica

Comfy clean

Family_with_children

10/10

Exceptional

28 Apr 2026

Colin

Perfect location , room was clean

Business

10/10

Exceptional

26 Apr 2026

Eric

No breakfast was available when we were there.

Partner

8/10

Excellent

26 Apr 2026

Alphaeus

Enjoyed my stay at the hotel

Friends_and_family Family

8/10

Excellent

26 Apr 2026

Ellen

The location was great and the room was comfy and nicely decorated. My only complaint is that housekeeping never came. If they have a policy about that, we weren't aware and I never saw it posted. The staff was very friendly. Overall, a nice place to stay.

Partner

8/10

Excellent

26 Apr 2026

Letitia

The room and bathroom was clean. The view - there was no view - what we saw was the side of the building. The curtains could be black out and close completely across the entire window.

Partner

2/10

Poor

25 Apr 2026

Sonia

8/10

Excellent

25 Apr 2026

Barry

Parking is not included and very expensive.

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Chad

I enjoyed my stay there. There is valet parking at a cost or parking garages nearby. Overall, it was a great stay

Self

2/10

Poor

24 Apr 2026

Christianna

They asking kept asking multiple times did I pay online which I did tried double charge me before I left!

10/10

Exceptional

24 Apr 2026

Quaira

I LOVED the staff very welcoming and friendly good security as well your not alllowed to js walk in and not check in even if visiting someone at this hotel my room was very clean and beds were amazing will come again very soon thank you for the stay !

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Sarah

We loved our room and how close it was to lots of restaurants!

Family_with_children

10/10

Exceptional

24 Apr 2026

Jasmine

My experience was great. Fast and easy check-in with great staff! Clean room and convenient location.

Partner

10/10

Exceptional

24 Apr 2026

jasmine

The front desk staff were wonderful and had great customer service. The rooms were great and clean.

10/10

Exceptional

24 Apr 2026

Brintney

Overall nice hotel. Rooms are clean and really nice. I truly enjoyed my stay.

Partner

10/10

Exceptional

22 Apr 2026

Kadeejah

Rooms were so spacious and clean. Staff was so lovely and helpful! Restaurant inside was convenient with great food. Parking close not expensive at all if you’re not interesting in valet but it is offered! Will stay again!

Self

10/10

Exceptional

21 Apr 2026

George

Great place to stay

Self

10/10

Exceptional

20 Apr 2026

Deva

The restaurant is a vibe

Self

6/10

Pleasant

20 Apr 2026

Sean

The Sonesta Hotel Baltimore Inner Harbor is tucked in a decent area of downtown Baltimore, not too far from the Harbor and about a 10-minute walk from the convention center. Be mindful at night that there are people walking around there are sometime people around the hotel area.

Overall, the hotel entrance is nice, but the hold for accidental damage is an alarming $150, which you do get back after your stay.

The hotel itself has fairly dimly lit floors. The Bed was comfortable, but there was no room service throughout my stay. Additionally, the hotel has 3 elevators, one of which was out of service; my room was on the 6th floor. Furthermore, when I came back one day, both elevators were broken, and the only other elevator went only to the 5th floor, which was a bit annoying.

The rooms don't have a microwave but do have a fridge to place your cold items. There were some damages, such as the toilet paper rollers not being tightened, and some rust around the bathroom door. Also, in the tub, there is shampoo, conditioner, and shower gel, which is nice. My shower gel fell off the tub wall when I came back one day and broke. I took it to the reception desk and was told housekeeping would replace it, but it never was.

Overall, I would stay again, but I am mindful that service is a bit slow and some requests take a while.

Business

2/10

Poor

19 Apr 2026

Ozlem

How could expedia sell this property as 4 stars?!! The room didn’t have a safe box (in Baltimore!) room did not have water or anything else - an empty fridge. Expedia description misled us! Also, I filtered for hotels with parking- there was no parking either.

Friends

6/10

Pleasant

19 Apr 2026

Karen

Didn’t even know it was breakfast wasn’t told

Partner

10/10

Exceptional

19 Apr 2026

LaToya

The front desk staff are friendly, welcoming, kind, respectful and accommodating

Friends_and_family Family

6/10

Pleasant

18 Apr 2026

Phylicia

My initial impression of sonesta was not a great one. Parking was confusing and not clear on the website. When we entered the lobby there was a line of people waiting for a rep to reach the desk. They claim to be waiting up to 10 minutes. It was only one front desk associate in one valet person available. So there was a wait time in the lobby walking to our room was kind of like a maze as the hallway zigzag most of the time we were at the end of the hallway. The rugs in the hallway had rolls in them (popping up front rh floor board. I would not suggest someone who uses a walker or a cane to walk the hallway of sonesta.

I was aware that there was no breakfast. And was prepared to eat out. The restaurant attached to the hotel was just as bad as the front desk experience. I did have a interaction with another my desk was associate and it was plain no real customer service provided throughout this day from the two front desk associates I interacted with. There was a man maybe maintenance that did provide customer service and was polite.

We visit Baltimore often and this sonesta location would not be my first choice.
Overall pricing was okay the room was clean housekeeping was polite. 3.5 stars

Partner

2/10

Poor

18 Apr 2026

Antione

Room was not what I expected pull out couch was to small for my kids spoke with GM the next day and she sent a blow up mattress up to my room Friday,ask for full service of my room on a Saturday when me and my two sons was leaving out come back at after 9 that night and my trash cans still running over dirty towels still in room sheets not changed,after being there since Thursday and room didn’t get service at all my whole stay the, when speaking with GM Ms. Melissa A.Martin about the first incident. She stated she will comp me one night stay then the next day after informing her about the other incident about my room, not getting service and the poor customer service that I received throughout my state. I was told I would get two days instead of one, and I have yet not to receive a complementary stay on neither one of my days!!!

Friends_and_family Family

8/10

Excellent

18 Apr 2026

Carlos Alberto

Partner

6/10

Pleasant

17 Apr 2026

Michael

When we checked in we were given a room that reeked of marijuana. I realize that is Baltimore, however, for those of us that do not care for the smell, it was quite appalling. However the staff was quick to give us another room without question. The hotel was very nice and comfortable. The valet on the other hand was the worst, there was only one attendant and the hotel got very busy and it would take an average of 20-30 minutes to get your car. So, I would recommend staying here, but, do not opt for the valet service, there is a parking garage right around the corner.

Family

4/10

Poor

16 Apr 2026

Sherif

Room smells so bad. Moldy. And bathroom smells like a public bathroom.

Self

10/10

Exceptional

15 Apr 2026

Andrew

Excellent location, easy to get to harbor, downtown sights and very comfortable beds and pillows, quiet rooms made for a good nights sleep

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

Chauncy

The stay was nice, clean, and close to where we wanted

Family

10/10

Exceptional

14 Apr 2026

Amaya

It was very clean

8/10

Excellent

13 Apr 2026

Dennis

Room was large and clean

10/10

Exceptional

12 Apr 2026

Angela

Staff were very accommodating. Our room was clean. Valet service was great.

Friends_and_family Family

2/10

Poor

11 Apr 2026

Donna

The bathroom had one tiny thing of lotion. No hand or face soap no shower cap or makeup re.over wipe. Holiday in. Does that fir a lir less. No complementary water. No coffe not even for purchase

Friends_and_family Family

8/10

Excellent

11 Apr 2026

Morgan

The room was quite large, well appointed and comfortable. The staff were courteous, but the person who helped me at the front desk was new and it took a while to get checked in. The bathroom was nicely renovated but the shower head needed to be replaced.

Self

10/10

Exceptional

11 Apr 2026

Germaine

The room was clean, check in was fast, and it’s located in walking distance to many restaurants.

Family_with_children

10/10

Exceptional

11 Apr 2026

Nancy

When we arrived there was karaoke at the bar and the front desk person recommended crab cakes and we were all IN. Great Pineapple Mojito and Watermelon Martini as well. Watching the karaoke made the evening fun. Friendly staff all around and they made everything pleasant. We stored bags and had a nice day walking the Inner Harbor. A great stay

8/10

Excellent

10 Apr 2026

Frederick

Helpful and friendly staff. Large and clean room. Great location.

10/10

Exceptional

10 Apr 2026

Kristin

I have never felt so welcome and at home in a hotel. The GM Melissa was so friendly (my dog was an ice breaker). She greeted myself and my girls while we were waiting for my husband to get the car valeted. She was so happy to give us suggestions on where to go for dinner that evening and if she happened to see us coming in and out over the next couple of days she was thoughtful enough to say hello and ask how our day was. We did have one SLIGHT snafu where our AC in the room decided to give out on our first night when we finally got comfy after a travel day and dinner and showers BUT the front desk was able to find us a room 2 doors down and were extremely helpful in making sure we were comfortable and had everything we needed. Every little thing helps... even when my husband ran out to the 711 around the corner for toothbrushes that my girls forgot...towels that he was going to pick up on the way back in were personally delivered. If you are looking for a hotel that is clean, beautifully decorated (and also smells really great), that is in a GREAT location and central to the Inner Harbor and Camden Yards or M&T Bank Stadium as well as the Circulator (something else Melissa was able to help us with when we wanted to go to Fells Point for dinner), that is also extremely pet friendly, this hotel is the one you want. Kudos and thanks to the whole team.

Friends_and_family Family

8/10

Excellent

10 Apr 2026

Shekima

Overall good just have to pay a lot of money for valet parking. Close to a lot of places.

10/10

Exceptional

10 Apr 2026

MICHAEL

no breakfast was available at this place

Self

8/10

Excellent

09 Apr 2026

Diana

Did not eat breakfast

Partner

6/10

Pleasant

09 Apr 2026

shavon

1st room wasn’t clean. 2nd room was cleanish, smh!

Friends_and_family Friends

8/10

Excellent

09 Apr 2026

Jeanne

Comfortable. Felt safe new hotel for me very comfortable

Self

6/10

Pleasant

09 Apr 2026

Nicole

Staff was polite and welcoming, but there was a weird smell in the common hallway, there was no bottled water to buy and some of the fixtures in our room were damaged. It was fine for our one night stay, but probably would not stay again.

Family_with_children

2/10

Poor

08 Apr 2026

Brionna

I didn’t stay here because my room was over booked and I had to stay elsewhere

Partner

6/10

Pleasant

07 Apr 2026

Nezette

The location was to the arena was perfect. Customer service could have been better. We had to move rooms due to the TV being broken.

Partner

2/10

Poor

06 Apr 2026

Daveren

Wasn’t able to check in until after midnight

8/10

Excellent

06 Apr 2026

Nicole

The room was okay. I couldn’t close the drapes in my room. They were only for decoration on the sides of the window. There were sheer curtains, but my window was facing another building. Also my bathroom did not have a shower curtain.

Self

6/10

Pleasant

06 Apr 2026

LaDarria

Water was not hot. It was lukewarm. That’s automatically brings the rating down. Room was spacious and clean

Family

2/10

Poor

06 Apr 2026

Dominique

The property itself was nice but the fact the mat we checked in at 8pm and our room still wasn’t ready was a big problem. We weren’t the only ones still waiting and we were attending a concert nearby so we had to change in a conference room. The hotel clerk was very patient and calm with the chaos but it was definitely an experience we won’t forget. Not sure about booking there again.

Partner

4/10

Poor

05 Apr 2026

Joyce

Location was perfect and rooms were clean. Only problem I had was I booked two seperate rooms, we arrived about 5pm and had to wait for ONE room as two weren’t available right away. The second room wasn’t ready til about 8pm.. if check in is at 4 then rooms should be ready..

Friends

10/10

Exceptional

05 Apr 2026

Diana

Clean room, amazing food at the bar

10/10

Exceptional

05 Apr 2026

Kaitlin

The room was spacious but also super nice and cozy. Water pressure and temps were good, towels were clean, bed was very comfy. Location is 10/10 for concerts in particular.

Friends_and_family Friends

6/10

Pleasant

05 Apr 2026

Raisheema

My room layout was poor. There was not enough lighting room was very dark. The lobby area small. The lobby refrigerator empty and did not restock all weekend.

Family

2/10

Poor

05 Apr 2026

Yatrik

This hotel is advertised as a 4-star property, but in reality it feels closer to a 2-star experience. Not sure why Expedia allows this kind of misrepresentation.

They also claim to offer valet service, but there was no one available at any point during my stay—so don’t count on that.

If you’re expecting anything resembling luxury or convenience, you’ll be disappointed. The only reason to stay here is if you’re trying to save money and are okay with very basic accommodations.

Otherwise, I’d strongly recommend looking elsewhere.

Family_with_children

4/10

Poor

03 Apr 2026

Brittany

The rooms were nice, but there was a complete lack of amenities. I stayed at a cheaper hotel, and we received better amenities. The shoppette had a terrible selection, and the drinks were barely stocked. You pay double for parking compared to local parking garages among other things . I feel like for the location, name. And expectation the experience could have been way better. There were cheap blankets, sink was clogged, shower floor was stained and the elevator was very dirty.

10/10

Exceptional

02 Apr 2026

Nichole

Great hotel!

Friends_and_family Friends