Days Inn by Wyndham Baltimore Inner Harbor

United States , Baltimore - MD
BALTIMORE, 100 Hopkins Place
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100 reviews shown

4/10

Poor

20 Jun 2026

Thai

Journee the front desk clerk was amazing and helpful. The bathroom is tiny the head boards have rips and tears, the pool or the restaurant wasn't open. I was doubled charge and the parking garage was close- so there was no unlimited use

8/10

Excellent

20 Jun 2026

Donatello

Everything was going well until I got to the parking lot. If I had anything negative to say, it would be about the parking situation.

Business

4/10

Poor

19 Jun 2026

Javier

My air conditioner wasn’t working it was super hot in the room . There was no parking and i was told I can pay for the parking out front for $78 but it not guarantee a spot if I leave and come back. Also I spent about 30 min in the line to check into my room.

Partner

4/10

Poor

17 Jun 2026

Abdallah

I was not given my room for check in until 8:30 PM my room is not ready by housekeeping and there is nothing we can do with that
Showed up at 5 PM I was not giving clear expectation staff did not seem concerned
That only myself there were 8+ people with similar situation
TV does not have any connection to cables or anything
Breakfast is poor
The only good thing is the location very close to the convention center and the price is relatively better compared to other local hotels

Self

2/10

Poor

16 Jun 2026

Dennis

Our anniversary stay at Days Inn turned into one of the most frustrating hotel experiences we’ve ever had. We arrived around noon and asked about early check-in. The assistant general manager was very pleasant and advised us to wait until 12:30 p.m. before entering the parking garage so we wouldn’t be charged for two days, which I appreciated.

When we returned at 3 p.m. to check in, we encountered a line that took over two and a half hours. After finally reaching the front desk, I was rudely informed that our prepaid Expedia reservation had been canceled and was told we should “never book through a third party.” After another hour and a half of discussions, the assistant general manager remembered us from earlier and was able to get us a room. Many other Expedia guests were turned away.

Because of this nearly five-hour ordeal, we missed our anniversary dinner reservations. To make matters worse, the room itself was filthy and clearly had not been cleaned to an acceptable standard.

Poor communication, rude treatment, mishandled reservations, and unacceptable cleanliness ruined what should have been a special trip. I cannot recommend this hotel.

Family

10/10

Exceptional

16 Jun 2026

Robert

yes

2/10

Poor

15 Jun 2026

Tracey

Location was great

Mouse in the breakfast area.

Panhandler in the lobby that led to garage.

Hard to get someone to answer the phone.

Sad, has the potential to be so much better.

Family

2/10

Poor

15 Jun 2026

Eve

When I arrived at the Baltimore Days Inn to check in on 6/13 around 3:30 PM, there was a line of more than 25 people waiting with only 3 frazzled receptionists at the desk. Tensions were rising as most incoming guests (including me) were told that there were no rooms available. The indoor temperature in the lobby was above 90F. There were not enough seats to accommodate all the people waiting. The Days Inn staff told me that I had no reservation with them and turned me away after advising to contact Expedia. I went to the Baltimore Convention Center (where I was supposed to give a talk the following morning at 8am) to ask for help. They referred me to the reception of the Hilton hotel inside the Convention Center. The Hilton had also run out of rooms. The manager of the Hilton reception called 6 hotels in the neighborhood but none had rooms available. The last property that she called as The Study on the Johns Hopkins campus more than 2.5 miles away. This is where I stayed and it costs me $35 each way to commute to the Convention Center.

Self

2/10

Poor

14 Jun 2026

Skylar

Check in was a nightmare we waited an hour in an unconditioned lobby for the staff to figure out an error on their end resulting in us being overcharged. It was so hot that my two children and I stepped outside to let my husband handle it. Baby roaches were all over the front steps, so we went back in and sat in the heat. The 7th floor smelled of animal urine. The tub in the room backed up resulting in cool stagnant water while showering . The room phone was broken. The wall AC WAS SOOOO LOUD! It woke us up each time it cut back on. One of the bed linens had brown stains all over the white comforter. Check out was equally as miserable. The day of check out we were charged two separate totals for the one room we were in. All likely due to the same error that occurred at check in. (The lady deleted the information attached to hotel.com that is apparently a big NO NO, resulting in cards being charged over and over. We have now frozen the card and called our bank. As I sit here at 630pm after check out at 0700am I recieved ANOTHER notification from the bank that the hotel that was PAID IN FULL at check in it attempting to charge me AGIAN!! The pool and restaurant were closed and have been for sometime with no real ETA on opening. Breakfast minimal and stale at best. Stale muffins left open to air, cereal, and plain bread or a bagel with a toaster. BUYER BEWARE!!

Friends_and_family Family

6/10

Pleasant

14 Jun 2026

Carolyn

There was only one person working in the morning...she said it's often like that. Guests attending a conference in the city were coming in. We stood in line for 30 minutes before being helped. There were only two people in front of us. Really bad service. Don't blame the receptionist...but the idiot who had her working by herself. When we left after an hour of being checked in, there were around 30 waiting in line to be helped.

4/10

Poor

14 Jun 2026

Grover

The hotel needs a makeover, it has smoke smell everywhere, in the hallways & in the rooms, the carpet has stains everywhere in the hallways in the rooms. They need to upgrade their amenities. My biggest concern was the cleanliness of the place.

Self

2/10

Poor

14 Jun 2026

Shaun

The water was brown, there was bugs, wait was long to get a room and is not worth over 80$

Self

4/10

Poor

14 Jun 2026

Marc

The location is excellent — a few blocks from Camden Yards. The cost was reasonable. The room was ok. But …
-The staff failed to notify guests that the water would be shut off for several hours one day during our stay. Imagine my surprise when I turned on the faucet and got nothing.
-We stayed for four days and never got housekeeping service — despite making multiple requests. The sign on the mirror said linens would be changed every three days. Nope.
-The fitness center had no a-c. The thermostat said it was 89 degrees.

Because of all this, I called and emailed the hotel and asked for a partial refund. So far, no response.

Also, be aware that bringing a pet adds $50 a night to your bill.

Bottom line: They could do a lot better — especially when it comes to customer service.

Partner

10/10

Exceptional

14 Jun 2026

Thomas

Clean room and close to everything

Partner

4/10

Poor

14 Jun 2026

Elizabeth

Very outdated decor. Musty smell in hallway. Excessive wait to check in.

Partner

4/10

Poor

13 Jun 2026

Edwin

The air conditioning unit in the room was not working. Very uncomfortable night. This also caused the carpet in the room to feel moist.

Front Lobby Staff was very helpful and polite.

Family_with_children

2/10

Poor

12 Jun 2026

Richard

Terrible hotel. No water, no ac, no staff around to help and worst of all, NO REFUND!!! $900 down the drain, which will probably clog it since they don’t even have running water.

Business

6/10

Pleasant

11 Jun 2026

Patricia

I wasn't expecting much from a downtown hotel - and that's exactly what we got. It was clean enough. The staff was friendly and tried to be helpful. The keys to my room didn't work - I went down and they assured me they did. One of them came up with me - tried several times, succeeded on one attempt, then it failed. She went downstairs and got me a new room. Parking garage is attached - but a bit confusing and lonely. No nearby restaurant. We would probably not stay there again.

2/10

Poor

11 Jun 2026

Brittany

Room wasn’t clean and the water was brown.

6/10

Pleasant

11 Jun 2026

Nora

Overall ok for a quick stay but amenities are limited. Requested for new pillows but they didn't have any.

Self

2/10

Poor

10 Jun 2026

Shadamia

Bring your own fan bring your own pillow cases and covers there were white stains all on the chair water was brown spiders on pillows air didn’t work out of date. Actually don’t stay here!

Friends

2/10

Poor

09 Jun 2026

Daisha

My bathroom was dirty the air conditioning was broken the person at the front desk told me it was nothing she could do

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Debbie

Good stay

10/10

Exceptional

07 Jun 2026

Richard

The location was great

6/10

Pleasant

06 Jun 2026

Dana

Our room was run down - disappointing. The entire floor smelled of smoke.
Parking was convenient and staff was helpful.

Family

4/10

Poor

05 Jun 2026

David

My frist room I had was. Terrible had to have been a miss up. But I checked in like 10:30. Pm. They told me they were waiting for me. WOW I THOUGHT. THEN MY ROOM WAS. HORRENDOUS.!!!!

Partner

8/10

Excellent

05 Jun 2026

Dazmia

Both staff that helped me were great .

Self

8/10

Excellent

04 Jun 2026

Frantz

Nice hotel, one block away from the convention center.

Partner

8/10

Excellent

03 Jun 2026

Madonna

We stayed here while traveling for a concert at the Arena next door. The staff was great and very attentive. You get what you pay for, the hotel is definitely dated once you get past the lobby. You could hear every noise from the bathroom, which was small and limited. There also were no trash cans in the room. When we went to leave the parking garage at 4:00 am, we had a small issue, but someone promptly fixed it after using the call feature.

Friends_and_family Family

4/10

Poor

01 Jun 2026

Tamara

The room could have been cleaned better but the main problem is the plumbing the tub nor sink drained properly. It’s you just need a place to sleep it gets the job done.

Partner

6/10

Pleasant

01 Jun 2026

DENNIS

Parking was fine. Ac was fine.
Staff was not very good. Room wasnt ready for us even though we checked in over an hour after 3pm check in time.
Check in and check out was frustrating and lengthy due to staff inadequacies.

6/10

Pleasant

31 May 2026

Stephanie

The staff were so helpful and sweet! The two ladies at the front desk were so considerate and kind.

Only feedback is our rooms headboard was falling apart and room was a little dirty but you can tell it’s just from age of the building and not the cleaning staff. The bathroom was spotless!

Family_with_children

10/10

Exceptional

30 May 2026

Mohammad

Good

8/10

Excellent

28 May 2026

Clermond

Nice place

Self

10/10

Exceptional

28 May 2026

Laura L

The staff was incredibly friendly and helpful

Self

4/10

Poor

26 May 2026

Adnan

Check in time was 4:00 PM but room wasn’t ready until 7:30 PM. Very short on staff. Apparently one person was cleaning all of the rooms. The room had a strong moldy smell. Furniture was worn out (vinyl on the headboards was peeling off). It is the closest hotel to the convention center and parking was convenient but not going to stay here again.

Partner

6/10

Pleasant

25 May 2026

Shelah

It was an ok hotel. Definitely needs an upgrade esp, the carpets and. the AC, it’s loud and rattles.

Friends_and_family Family

6/10

Pleasant

24 May 2026

Diane

Check in was terrible. Had to stand in line for 45 minutes to check in. Room was quiet and we'll maintained. Carpet had a few stains.

Family

6/10

Pleasant

23 May 2026

Federico

When I arrived apparently a sweet women was helping out because someone had walked off the job. She didn’t know everything and she apologized. She did the best she could. The next day there was a Caucasian women with glasses behind the desk and she was by far the rudest woman I probably ever come across in a hotel. I will never return. The rooms were ok. The pillows are horrible the carpet and furniture were very dirty.

Friends

4/10

Poor

23 May 2026

Everette

i love the location of the property. it was a smell in the room entire stay. i sprayed continiuosly but everytime i left the smell would reappear. the checkin was front desk was extremely slow, i stood on the lobby for 30 mins before finally being seen. On my amenities i checked parking. i didnt find out until i check at the front desk for checkin that parking was and additional $40 a day. i was disappointed with the cleanliness of the hotel. the tv was barely working and only had a few channels. its time to renovate for upgrades.

8/10

Excellent

20 May 2026

Michael

Parking next door was convenient.

Partner

6/10

Pleasant

20 May 2026

Erica

I check in the hotel at mid-night after attending dinner at Angie Seafood restaurant. So the hotel meet my needs, a safe place to stay overnight in Baltimore.

Partner

10/10

Exceptional

19 May 2026

Erica

No complaints here, very impressed by the quality of room and service for the price. All of the staff were very welcoming and helpful. Our room was very clean and well stocked. The location was very convenient.

Family

4/10

Poor

18 May 2026

Roman

Front desk staff was very nice. Room was not clean. Found a dead roach after coming out of the shower. Light was too close to the shower and covered in mold.

Front door of hotel is only key card accessible after a certain hour.

Continental breakfast was sparse.

Self

4/10

Poor

18 May 2026

Scott

So, the room was clean…..

The room was dated. The headboard was ripped and worn. Lack of soap, and body wash. 1 bar of soap by the sink outside the bathroom, with one tiny shampoo, lotion, and conditioner. Nothing in the shower… but that doesn’t even matter compared to…

The smell. It smelt like sewage outside our room, in the hall ways, by the elevator, and some sort of nasty stank in the main lobby. Thankfully it didn’t get into our room. The best thing about the hotel was the convenience.

The bed felt like it was from 1970, and the springs were so hard on the back all night. The pillows were useless and the size of a small 14 inch laptop. My neck and back were rocked the next few days after sleeping in it for 2 nights, as was my 15 year old sons.

I never reviews, but I just thought that this time I should. For the price I’d expect it to be a little different. At least not smelling like Staten Island on a bad day.

Family

8/10

Excellent

18 May 2026

Susan

Basic hotel but a good value for the price

Partner

2/10

Poor

18 May 2026

Melvin

The property is very out dated, poorly maintained, and very unclean.

Family_with_children

2/10

Poor

17 May 2026

Mehmet Soner

The room, bed, and bathtub were full of hair. The room smelled humid, and there was mold on the wall. Overall, the experience was beyond terrible, and the breakfast was a complete disaster as well.

Self

2/10

Poor

17 May 2026

Gizelle

Disgusting room outdated smoke filled and looks unsafe.

6/10

Pleasant

16 May 2026

John

Pretty good for what you pay for. I liked that the hotel was walking distance from both stadiums and inner harbor. Wish I would have known about the extra cost to park in the garage. Knowing the cost ahead of time, I would have taken into consideration other hotels. Staff upfront was excellent. Breakfast wasn’t anything to write home about but Dunkin was nearby. Overall I thought it was great for what I paid for.

Family_with_children

2/10

Poor

16 May 2026

Derek

Not enough towels and wash clothes, broken drawer, fridge needs to be thawed, the phone had no dial tone, i had to keep pushing the hang up button to get a dial tone. Once i did, the 2 person front desk wouldn't answer the phone, so i had to leave my room to communicate with them. Tha WAS NOT a King sized bed, which I reserved, it wasn't ever a queen sized bed. The air was inconsistent and the staff did nothing about it. On our way we contemplated staying an extra night, but the second i walked into that hotel, i wanted to leave, but i had already paid. I would like a total refund and Expidia should NOT use that particular hotel, IT SUCKS!!!!

Partner

10/10

Exceptional

16 May 2026

Marc

Lady at front desk. Was very nice. And helpful.

Self

6/10

Pleasant

14 May 2026

lisa

The lobby looked new and smelled clean but once I got to the floor it smelled of old cigarettes and marijuana. The smell was in the carpet.

Friends

10/10

Exceptional

14 May 2026

Dushawn

Professional

Self

6/10

Pleasant

04 May 2026

Emmanuel

Front Desk lost internet connection & made registration difficult.

Self

8/10

Excellent

01 May 2026

Harry

Good basic accommodations. Areas of Hotel were under construction and breakfast was fairly limited. Good location. Would stay there again.

Self

2/10

Poor

28 Apr 2026

Leonardo

Suck on parking street was close

Business

4/10

Poor

26 Apr 2026

Morgan

Homelessness people sneak into the building and the rooms have stains all over it

10/10

Exceptional

26 Apr 2026

Tanille

Always a pleasure and fantastic when I stay here will continue to come back

Family

2/10

Poor

25 Apr 2026

Taronda

The hotel rooms were nasty. I had to request for another room. The hot water was not working properly. There was false advertisement about the hotel fees and hot breakfast which was all lies!!!! There was no cable service for a full day. I asked for refund and Expedia customer service was horrible!!! They had a nonchalant attitude. I felt as if I was in hell, when I was on vacation. Never booked with this hotel!

Pet

8/10

Excellent

24 Apr 2026

Garrett

For the price, the hotel was exactly what I needed. And I was pleasantly surprised by the friendliness and helpfulness of the staff. The building and the rooms were clean, but definitely showing their age. However, this is expected at this price point and met my needs. If traveling on a budget, highly recommend.

Self

10/10

Exceptional

23 Apr 2026

Harry

Awesome customer service, plus a great location in Baltimore. Clean and well taken care off. Will return

Partner

6/10

Pleasant

21 Apr 2026

GREGG

Makes one wonder how often they totally clean the room and shampoo the carpet. Our room (accessibility) had:

1) Dirty carpet. My wife walked barefoot on the carpet and came up with blackened feet.

2) There was leftover confetti from previous guest on the carpet and desk chair.

3) The wallmount accessibility seat in the shower had the anchor bolts pulling out of the wall (just waiting to trigger a lawsuit).

Just a heads-up that the breakfast is a \"cold\" breakfast. No hot food, just things like bagels, toast, cereal, yogurt, juice, etc. (Oh, there was hot coffee.) The carton milk I had with my cereal had soured.

Partner

2/10

Poor

20 Apr 2026

Ralph

Would not go back again.

Self

4/10

Poor

16 Apr 2026

Darlene

We booked this hotel last minute due to the area our previously booked hotel was in. When we got there, the lady at the desk was very sweet and very helpful. Parking was easy. The continental breakfast was decent. A staff member overheard my disappointment that there was no shampoo in our room, and immediately went and got some and brought it right up to us. I can't tell you how many times our keys stopped working in less than 24 hours. This was incredibly frustrating as the hotel was very busy and the line to get it fixed was long. There was only one staff member at the front desk at any given time. When looking for an ice machine, we discovered an area that had obviously had old water damage and there was a TON of black mold on the ceiling. When my son went to go to bed that night he realized there was a stain on the sheet when he pulled the blanket down. Because we didn't want to deal with the busy desk again, he just slept on top of the blanket. All of this, and then to see we were charged $40 after we checked out, for what I don't know because the hotel has yet to get back to me. For $250 a night, I would have expected better.

Family_with_children

6/10

Pleasant

15 Apr 2026

Michael

Staff was friendly but the hotel is out dated

2/10

Poor

14 Apr 2026

Anthony

We parked our vehicle in the garage at 5:55pm and went right to front desk to check in to our room before we headed over to Orioles game. Stood in line to check in for almost an hour. It was the worst hotel experience I ever had. No sense of urgency whatsoever. Ended up being late for game. Terrible service.

4/10

Poor

13 Apr 2026

Jessica

Parking was easy. Need more people to work the front desk. It took us 30 min to get checked in eventhough we prechecked in online.

2/10

Poor

12 Apr 2026

Ashley

First room was disgusting and not cleaned. Second room was ok, somewhat clean but for $230 absolutely not. Not worth it, the building condition is terrible. Rooms are \"clean\" bathrooms are the size of a closet. Never staying here again

Family

2/10

Poor

12 Apr 2026

Elenora

I didnt park , dont know bout no ac couldnt stay the room was a disgrace period

4/10

Poor

10 Apr 2026

Sarah

Toast/cold cereal/yogurt/fruit/coffee/juice for breakfast, not worth it for an adult but ok for our small children.
Room felt dark, beds aren’t uncomfortable, shower was stuck in the on position so I had to fill up the bath with the shower for the small children.
Glad it had a microwave and fridge in room.

Family_with_children

4/10

Poor

09 Apr 2026

Patricia

We found the property old and in need of upgrades. The carpet is old with multiple stains. The drapes in the room do not close and lights from a nearby parking garage shone directly into our room. Furnishings are old with scratches and dings.

Friends_and_family Family

2/10

Poor

07 Apr 2026

Carl

One of the worst hotels I’ve ever stayed at. Avoid at all costs! No hot water in the entire hotel all weekend for the 3 days I was there. Key card system wasn’t working my entire 3 days there so everyone had to reset their key at the front desk every time they returned. Front desk personnel was completely disinterested and couldn’t assist with anything. Free “breakfast” was bread or apples - that’s it. Mold in the rooms.

6/10

Pleasant

05 Apr 2026

Denise

This is a cool building with a neat history. They’re just working with a very tight budget for updates. There was plenty of hot water, the staff were very friendly, and there were lots of choices for breakfast. Front desk said it was “grab and go,” but we sat down for boiled eggs, cereal, yogurt, bagels with cream cheese, other various breads, juices, and coffee. Nothing hot except coffee, but plenty of options. Rooms smelled very musty—definitely needs new carpet. Linens clean, pillows of various firmness so we all got one we liked. Sofa bed had a nice memory foam mattress.

Family_with_children

8/10

Excellent

03 Apr 2026

ALEXANDER

Easy parking and check in. Nice walk to pratts ale house and cfg bank arena. Hotel could use some updates of tech and overall look. Could also reopen the restaurant and upgrade the breakfast. Overall it was an ok stay it worked out for our concert really well. Was a little pricey for what you get, but you pay for convenience.

Friends

6/10

Pleasant

31 Mar 2026

Roy

front desk was incredibly helpful and friendly. Only down side was a slight odor in the room and hallways

Partner

6/10

Pleasant

31 Mar 2026

Elizabeth

Clean room, long wait at 3pm check-in with only on staff person at the desk. She was lovely and doing her best. Parking was convenient.

Friends_and_family Family

8/10

Excellent

30 Mar 2026

Nakeia

No ice on the second I had to go floor to floor to find ice and TV certain channels worked

Self

8/10

Excellent

28 Mar 2026

Lisa

Hotel is right across from the arena

2/10

Poor

23 Mar 2026

Prince

Fairly smooth registration.

Hotel is large but is very dated.

The phone in my room did not work. I informed staff and they told me it would be fixed. That never happened. I also mentioned the bathroom door was broken and would not lock. I was told maintenance would repair. Again, no results.

The following morning, hotel lost hot water due to issues with their hot water heater. I couldn't call them to ask of the issue, as my phone was broken therefore, had to physically travel down to the lobby to inquire of the issue. Several other patrons complained however, staff could not provide a timetable for when repairs would be made. Several staff members tried to empathize however, others could not be bothered.

Instead of reimbursement, I was offered \"quick bucks\" for a future stay, but I do not plan to stay there ever again.

I am disappointed with Expedia and plan to broadcast this further.

Business

6/10

Pleasant

23 Mar 2026

Kyna

Positive: room included a bigger refrigerator and a microwave, staff was very helpful, front desk staff in particular were friendly and courteous
Other comments: There is not much to the fitness area, and I would not say that it is even a gym. I used the planet fitness down the street instead. There was no hot water and I couldn’t shower. There was a lot of talking in the hallways late at night which impacted sleep.

6/10

Pleasant

23 Mar 2026

Courtnae

We didn’t have hot water for two of the stay.

2/10

Poor

23 Mar 2026

Susan

It w took an hour for check in, 1 person at the desk with 15 people waiting. Room was adequate. Said breakfast but was told at check in there was a grab and go breakfast bag, there was not. To top it all off no hot water hotel wide and no resolution after 3 hours and no manager on duty. 😡

Family

4/10

Poor

22 Mar 2026

Desmond

Hot water was not working most of the times

Business

2/10

Poor

22 Mar 2026

Christine

Terrible hotel! There was only one person available for check in and a long line of people waiting. Even though they sent a pre check in that even required a drivers license upload they did nothing with it and we still had to wait to check in. Free breakfast was slices of white bread, a toaster, a squeeze bottle of jelly and honey and small milk cartons. Good luck carrying luggage up the steps or curb, there is no cut out to even bring the luggage carrier down. The lobby bathroom had no paper towels and was out of toilet paper. The only kudos goes to the people cleaning the rooms. They were clean and smelled good.

Friends_and_family Friends

4/10

Poor

22 Mar 2026

Lisa

Hotel very dated, room needed updated, smell in room and hallway, no water available for guests, 40 minute wait to check in and the worst part was no hot water for a shower or anything. And the front desk could careless about any of the issues with guests. We paid over 200 for the night. Parking is expensive too.

Friends_and_family Friends

2/10

Poor

22 Mar 2026

Rebecca

Awful trip/ there was one person checking people in about 40 people to get inside even those that had pre-checked and already still had to wait in line. I reserved two rooms both room rooms had cold water one didn’t have a remote control. The phone didn’t work in the rooms. The rooms were dirty and old, they’re “” continental breakfast was water, decaf, coffee, and bread. Very old old air conditioning will never stay there again.

Friends_and_family Friends

8/10

Excellent

21 Mar 2026

Tanille

Great experience

8/10

Excellent

20 Mar 2026

Holly

Everything was fine except we had no hot water the morning of check out. Besides that, everything was good and any time I had contact with staff they were friendly and helpful.

Friends_and_family Friends

4/10

Poor

20 Mar 2026

Selenna

Close to convention center

Friends_and_family Family

8/10

Excellent

19 Mar 2026

Elizabeth

The parking was $38 per day.

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

Karlene

Everything was clean, staff were nice and informative. Good location to everything

Friends

10/10

Exceptional

18 Mar 2026

Jeffrey

Rooms were in desperate need of an upgrade. The entertainment center was falling apart. The vessel vanity impractical, especially for a family. The location made up for any shortcomings being right across from CFG Arena and a few blocks from the inner harbor. Bad communication about the parking validation at check in.

Self

6/10

Pleasant

17 Mar 2026

Brittney

The room was fine. Kind of loud and the breakfast was really bad.

Self

6/10

Pleasant

16 Mar 2026

Kasey

Staff was friendly but very slow. Never had hot water during the two days I was there so I had to take a cold shower. Parking was not included in the price.

Self

8/10

Excellent

15 Mar 2026

Hillary

The hotel overall was decent. We did not have any hot water for showers. We only had hot water in the sink. The toilet seats were loose. I had to go to front desk 3 times to get my parking validation code. The gentleman working the desk in the evening/night was super nice.

Friends

6/10

Pleasant

15 Mar 2026

Cassie

The hotel staff were wonderful. Check in and check out was easy. The key card system seems a bit outdated and didn’t always want to work. Our room did not have hot water at all, and at first I thought it may be due to the hotel being booked for a concert. I tried to run it a couple more times (once more through the night and early in the morning) but it wouldn’t heat up. It seems the hotel may need some upgrades so that may have been the problem. It’s very close to the arena so that was a bonus but for $300 after having to pay for the parking garage I wasn’t really thrilled with it. The hotel discount for parking was a perk.

Partner

2/10

Poor

15 Mar 2026

Matthew

There was no hot water at all. Told the front desk and they said they were aware of it but there was nothing they could do. We checked out early so we could get home early to shower. After being at a concert all night we really wanted to get up and shower.

Family_with_children

10/10

Exceptional

13 Mar 2026

Adriel

4/10

Poor

10 Mar 2026

Sally

very shabby hotel, but closest to Convention Center

Self