Clarion Hotel Suites Bwi Airport North

United States , Baltimore - MD
bwi, 6921 Baltimore Annapolis Blvd Md 21225
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100 reviews shown

4/10

Poor

28 Jun 2026

Lyndsey

First off the drive into the city was the trashiest I’ve ever seen and that was a glimpse of the parking lot and hotel. Photos online are not what the rooms looked like and it was essentially a landlords special. Rooms were decent smelled of smoke even through we booked non smoking but was relatively clean in the room. Breakfast was a JOKE (hair was in the spoons, nothing had been refilled, we asked for waffle refill at 8:30 and she never refilled). Would stay here if I had to but would probably look elsewhere first

Pet

10/10

Exceptional

25 Jun 2026

David

It was okay

4/10

Poor

24 Jun 2026

Jason

It is what it is.

Self

2/10

Poor

23 Jun 2026

DeNora

I am writing to formally express my disappointment regarding my recent stay at your property and to request a full refund for my reservation.
This wasthe worst hotel experience I have ever had. From the moment I arrived, it was clear that the property was not being properly maintained. The floors in the lobby, elevators, and hallways were extremely dirty and appeared as though they had not been mopped in days.
Upon exiting the elevator on the fourth floor, where my room was located, I was immediately met with a strong odor of marijuana throughout the hallway. This created an unpleasant and inappropriate environment, especially as I was traveling with my small child.
Once in the room, I discovered that the television did not work. When I contacted the front desk, the employee appeared to already be aware of the issue and simply informed me that maintenance would return in the morning. No effort was made to resolve the issue during my stay.
More concerning was the condition of the room door. The door did not close flush and appeared as though it may have been previously damaged or kicked in. Additionally, the security latch was loose. I immediately reported this safety concern to the front desk, but all I received was an apology. I was not offered a room change or any other accommodation, leaving me feeling extremely uncomfortable and unsafe while staying with my child.
I am seeking a full refund for my stay!

Friends_and_family Family

4/10

Poor

22 Jun 2026

Gonzalo Antonio

The pictures have obviously not been updated. Elevator was not working. Being in the room felt dirty

10/10

Exceptional

21 Jun 2026

Muhammad Nadeem

Very good

Self

2/10

Poor

21 Jun 2026

Kaitlin

We walked in and then we walked right back out. We booked through Expedia and submitted a refund request with the front desk (Ayaan) while standing there before we canceled the reservation through Expedia. Expedia now claims that they have tried to contact the property multiple times and no one has gotten back to them.

We will be disputing the charge on our credit card. The condition of this hotel room was unacceptable.

Partner

6/10

Pleasant

19 Jun 2026

jason

It wasn't the cleanest, the breakfast situation was confusing, and only one elevator worked, making everyone wait while cleaners monopolized it.

Self

2/10

Poor

17 Jun 2026

Elbert

DO NOT PICK THIS BED BUG INFECTED PLACE TO STAY... WARNING... DID NOT OFFER COMPENSATION, EVEN AFTER SHOWING PICTURES OF ARE BEDS AND ROOM,DID BOT GI UP TO THE ROOM... THE WORST.!!!!!!!!

Friends_and_family Friends

2/10

Poor

17 Jun 2026

Nicholas

Despite the room being okay,the king bed was comfortable. The TV. was okay not excellent.One of the worst experiences here that I had as far as my stay at hotels in general. If I could give zero stars I would! Both elevators(no other elevators) were out of order and I needed to use a cart to bring my things into the hotel upon arrival. The only way I could get a cart from the 3rd floor to the ground floor was via the stairs!!! Despicable!!! This was just one of the numerous cons! The staff members there tend to be indifferent and negligent. They just find one excuse after another without actually making things happen by turning things around for better! Good thing I made sure that I got a ground floor room before my arrival there ! I didn't even think of the elevators when I called to request that! It's just my preference to have a first floor room. In general , if a lot of people are not happy with their stays at hotels it's because of the huge wave of indifference that exists in the whole world today! As far as me staying again at this hotel , even if somebody paid me a lot of money to stay there again , I wouldn't !!!

2/10

Poor

16 Jun 2026

Demeta

I would not recommend staying at this hotel. The moment you walk in, there is a strong unpleasant odor. The elevator was out of service because the door track was dirty, so we had to take the stairs. The stairwell smelled like urine, was humid, and had trash, food bags, and what appeared to be drug paraphernalia.

It only got worse from there. The floor we were assigned to smelled bad, the carpets were dirty, and the trash cans were overflowing. We even saw a large roach crawling in the hallway.

When we got to our room, the bed sheets were dirty and the bed skirt looked like it had vomit stains on it. Then we spotted a bed bug crawling on the bed. The bathroom was not clean, and the air conditioner was not working properly.

The front desk offered us another room, but that room also smelled bad and the lights were not working. At that point, we canceled our reservation and booked a room at another hotel.

If cleanliness is important to you, I would strongly suggest looking elsewhere. My experience was unacceptable, and I would not stay here again.

⭐ 1/5

Friends_and_family Family

2/10

Poor

15 Jun 2026

Dayana

Here’s a strongly worded review that still acknowledges the helpful staff:

This was by far one of the worst hotel experiences my family has ever had. From the moment we walked into the lobby, it was clear that this property was not being properly maintained. There was no air conditioning in the lobby, making it extremely uncomfortable, and the area was crowded with individuals who appeared to be homeless. The entire building smelled strongly of marijuana, including the elevators and hallways.

The elevators themselves were disgustingly dirty, and unfortunately things only got worse when we reached our room. The room was filthy. The walls were stained with multiple unknown substances, the sheets were visibly stained, and the overall condition of the room was completely unacceptable. To make matters worse, the door did not lock properly, creating a serious safety concern—especially since we were traveling with children.

We immediately realized that this was not a safe or sanitary environment for our family. The condition of the property was shocking and far below even the most basic expectations for a hotel.

The only positive aspect of our stay was the front desk staff. They were professional, understanding, and very helpful. Once they saw they heard our concerns, they promptly assisted us with a refund and understood why we could not stay there with our children.

I would strongly advise families to stay away from this place.

Family_with_children

2/10

Poor

15 Jun 2026

Bennie

Horrible dirty

4/10

Poor

14 Jun 2026

Rachel

Price was good. But hotel was not very clean and ammenties needed to be replaced. Also don’t stay here if you have young children. I traveled with mine and we got little to no sleep due to everyone screaming all night. Hotel also smelled of marijuana.

Family_with_children

2/10

Poor

14 Jun 2026

Samip

Checked out in 30 min. Place is terrible, toilet won't flush, sink didn't drain, room smelled and AC didn't work.

2/10

Poor

14 Jun 2026

Torey

This hotel is atrocious!

Family

2/10

Poor

06 Jun 2026

Charles

Smelled like pot, very regretful booking last minute. Lights out in the parking lot making it feel very unsafe. Only one elevator worked very slowly,

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Brianna

Breakfast was amazing. The staff was like family. I really enjoyed my stay. The room was beautiful as well.

Partner

2/10

Poor

03 Jun 2026

Debra

The whole place is a dump, needs to be blown up and renovated. Lobby smelled like cat urine, disgusting, From the doors to the rooms look like they were all broken into, not secure, either staff or guests smoking, torn carpet, emergency window exits secured shut- serious code violation, mattresses horrible, horrible coffee station, chipping bathtub, glue all over tiles, toilet falling apart, no full length mirror, lock not secure on door between rooms, desk chair damaged….

Self

2/10

Poor

02 Jun 2026

Curtis

The entire place had a bad odor. The floors off the elevator and the hallways were dirty. The shower curtain was basically falling off the wall and therefore would not keep from flooding the floor. The satellite TV went out. No Continental Breakfast that they said would be there in the morning, or at least I couldn't find anything except a poor operating coffee machine. I will never stay here again

Self

2/10

Poor

31 May 2026

Krista

The shuttle only ran from 4am to 10am and 5pm to 11pm. The included breakfast did not look appetizing at all, the \"eggs\" were cut square and the sausage did not look good. The hotel reeked of marijuana when we arrived and was incredibly strong when we got off the floor was on. The morning desk staff was very friendly and helpful. The hotel floors in the lobby and elevator were very dirty but were cleaned around ten in the morning. The bedding appeared clean. The bathroom had a broken toilet paper holder and appeared to have an older shower and toilet. There was only one working elevator, I had my elderly father with me and we had to wait at five minutes or more at least two times. We got in at 1:30 in the morning and it was quiet, so that was nice. Overall I was very disappointed in the stay and will be very leery of booking at another Clarion Hotel.

Friends_and_family Family

2/10

Poor

31 May 2026

Jaya

Only one working elevator for 6 floors. Cleaning staff was rude a

8/10

Excellent

30 May 2026

angel

It was a nice room

2/10

Poor

30 May 2026

Lissette

This was the worst hotel experience I have ever had. The property was run-down and dirty. The hair dryer was broken, there was no iron available, and the overall condition of the room was unacceptable.

I only stayed for about an hour before finding another hotel. The room door was missing a screw in the lock mechanism, and the door did not lock properly, which was a serious safety concern.

I also contacted the hotel from the airport because they advertised a free shuttle service. However, I was later informed that the shuttle only operates during certain hours and is not available throughout the day.

I would not recommend staying at this property.

For your health safety don’t

Partner

2/10

Poor

30 May 2026

Jesus

Bad cervice.

6/10

Pleasant

29 May 2026

Quentin

The room was not cleaned properly just to the bare minimum but we only stayed a little while for an event but it wouldn’t be a return unless they remodel.

Partner

8/10

Excellent

28 May 2026

Ngyen Cat Tuong

The stay was nice and fine. However, the hotel needs updates

Family

6/10

Pleasant

26 May 2026

Lisa

The bathroom was disgusting. I’ve included pictures. Very outdated.

Partner

4/10

Poor

25 May 2026

Khaled

I noticed an open hole behind the shower head, the bathroom door was not closing properly, and the hinge at the bottom of the door was missing. I also noticed a weird smell in the bathroom. The building overall needs more maintenance. There is a restaurant/bar next door, and when I arrived in the evening, I had to circle the parking lot multiple times to find a parking spot

2/10

Poor

21 May 2026

Ahmad

The water didn’t get hot , only one elevator worked, there was a fire crew called out but know alarms went off because they don’t work properly. Contacted staff they was not helpful at all.

Partner

2/10

Poor

20 May 2026

Denneya

not a terrible stay but definitely won’t be back.

i walked into a boy’s locker room kind of stink in the room, tv was literally hanging on the wall at a 20% angle, one of the lamps didn’t work..

breakfast was a pan of eggs, pork sausage, toast, small wrapped muffins, yogurt, apples, a couple cereals, and everything for waffles except the waffle maker.

parking was good, staff was super nice, and some of the guest were actually pretty cool.

Self

2/10

Poor

20 May 2026

Kendra

This was absolutely the worst hotel I’ve ever had to stay. I flew into BWI and upon arriving I called the hotel to tell them I was going to be a late arrival (after 12a) and was informed that there was no hot water on the property, but was assured the issue would be fixed the next day. IT WAS NOT! I went my entire 3 day stay with no hot water. It did work the morning I left and was able to take a hot shower before heading to the airport. On top of that, the room itself was horrendous. Not well kept at all. The property is old and outdated, not worth the 3 star rating AT ALL. I was told by the front desk agent that my stay would be comped for the first 2 nights due to the inconvenience, I called Expedia to coordinate the refund since I booked thru them. The property will not answer the phone and I’ve yet to see a refund from either entity. I’ll be disputing the charge of this stay thru my bank since basic accommodations were not provided

2/10

Poor

18 May 2026

Liliya

The worst place I ever saw in my life. Room was very dirty, no hot water in the premises. Very loud crowds are staying there. Naked girls running in a hallway. Unbelievable!! Felt very insecured and scared to stay there.

Family_with_children

2/10

Poor

18 May 2026

Paul

Would not recommend.

Family_with_children

2/10

Poor

17 May 2026

Mark

No Hot water for my entire stay

2/10

Poor

17 May 2026

Jeff

From check in there’s was no water when it came in it wouldn’t come out of the faucets . A complaint to hotel staff resulted in just a note not a fix, there were finger and hand prints everywhere , doors appear to be eaten by a pet , stuff that shouldn’t be painted was and the evidence of previous water leaks was shocking .

Bfast was subpar even for a clarion
Eggs were squared muffins were only other option fruit was not washed and bread was placed on opposite side of room from toaster , juice lines tasted like they hadn’t been cleaned -
Each morning , there were new uncleaned spills in the lobby or on each floor, dirt mud etc exists inesch room and grout was missing in some places , light fixtures had paint scratched off them… that’s just to start . I complained to the desk and they just took the note didn’t offer a new room despite there being 30 cars in the parking lot and 100 s of rooms there were no solutions, this place should be condemned

Self

2/10

Poor

12 May 2026

Moulton

There were roaches everywhere, the bed, night stands, sink, just about everywhere. I had to eat earlier than planned. The place smelled very old and there were alot of drug addicts walking in and out.

Self

10/10

Exceptional

09 May 2026

Tim

Front desk lady was very kind

Partner

6/10

Pleasant

07 May 2026

Kandace

Breakfast is good. Has coffee. May need some updates for room but okay..... staff was very nice.

Friends_and_family Family

8/10

Excellent

04 May 2026

markie

Somewhat ok could be better

Partner

2/10

Poor

01 May 2026

Asma

The room smelled like weed. Pillows looked dirty. The hallway smells. I checked out after one hour and ended setting at the airport terminal. Front desk offered to change the room but I was done. Shuttle bus is very clean and the driver Christensen is very nice.

Business Self

6/10

Pleasant

29 Apr 2026

Joshua

Ooooooooooooooooooooooooook!

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

David

Cleaned room

8/10

Excellent

22 Apr 2026

Michelle

Breakfast was quality. Waffles eggs sausage yogurt juice pastries. Well worth the price of the stay.

Family_with_children

2/10

Poor

21 Apr 2026

Erica

The hotel was not the hotel in the pictures. We stayed one night before cruising out of Baltimore and the hotel is extremely run down, dirty and LOUD. People were fighting and screaming in the hall all night. We woke up to vomit from a drunk man outside of our room and in two other places in the hallway. It took hours for them to clean it up - they just threw towels over it. Breakfast was awful. A guy followed me to my car asking if I had his room key. I would never recommend

Family_with_children

2/10

Poor

20 Apr 2026

Dana

This place is a roach motel from hell it is disgusting the rooms are unkept thie whole hotel needs to be torn down and rebult

Family

4/10

Poor

15 Apr 2026

JOLEANE

Yes yes,had to call to get help to cut on tv, he had to hook it up,,,,fuse blew out microwave and tv,,,,bathroom sink clogged up

Partner

4/10

Poor

13 Apr 2026

Verified traveler

So I came back after my last review I did on this place at the request of the manager. When I did, the check-in was alot smoother, staff was great, however there are some major things that need to be fixed here. I checked into my room and my allergies immediately went on 10 after laying in the bed, a lot of dust and found some mold near the AC and bathroom. Breakfast was not good. Waffle maker had no spray, so everyone's waffles were getting stuck. The food was questionably prepared by a woman who didn't speak English. She was also the person who stood at the door and took the breakfast vouchers. The eggs were cubed and had a slimy consistency. When she came out to refill the egg station, she brought it out in a bowl with no gloves on....I immediately tossed my food and ordered Uber Eats. Cleaners of the room were non-verbal when i asked for them to change my sheets. Not coming back to this place even if its last minute.

Self

2/10

Poor

09 Apr 2026

Maria

Needs house keepers, air re fresheners, and a whole new remodel

Family

6/10

Pleasant

02 Apr 2026

Alona

You get what you pay for! I wasn’t expecting a 5 star hotel and it wasn’t needed for the trip being as though I wasn’t going to be spending a lot of time in the room. But there wasn’t any bugs! Lol

Partner

6/10

Pleasant

31 Mar 2026

Rowena

It’s a 2 star hotel. My room had two lamps, but one bulb between them. The bedding is thin so you’ll need to crank up the heat during the winter. The front desk staff and shuttle driver were friendly.

Self

6/10

Pleasant

30 Mar 2026

Mark

Did not eat breakfast. Parking was fine. Room was clean but not very nice. Did not interact with the staff other than check-in.

Family

4/10

Poor

30 Mar 2026

Melvin

The breakfast was ok. They had a lo of workers walking around doing nothing and being loud. Parking was good.

Self

6/10

Pleasant

27 Mar 2026

Alison

I explained that i was checking in 2 adults and 2 children for 2 nights but was only given 2 breakfast vouchers and only for the first morning. Bed coverings were basically 2 sheets on top of each other with no other spare blankets in the room. Took a shower at about 5:30am and the water was cold.

Family_with_children

4/10

Poor

27 Mar 2026

Lee

No hot water on checkout day

6/10

Pleasant

24 Mar 2026

MANNO

Breakfast ok, room fair but smoking mariwana smells was unbearable throughout the 4th floors, elevators very dirty...

Family

10/10

Exceptional

23 Mar 2026

Keisha

I Had A Great Stay Would Book Again Here

Self

2/10

Poor

23 Mar 2026

Julieanne

There was a cat litter box in the hallway as soon as you step off the elevator.

The elevator barely works.

Room was dingy & cleaned very poorly.

Partner

4/10

Poor

22 Mar 2026

alyssia

Found two roaches, shower didnt work, bathroom door was broke amd at mold on it, internet is trashhhh and no blankets

Partner

8/10

Excellent

21 Mar 2026

wanda

My stay was okay,room was clean.

Self

10/10

Exceptional

17 Mar 2026

Olutoyin

4/10

Poor

17 Mar 2026

Nancey

This hotel is old, dingy and dirty. From the moment you step into the hotel there is a distinct smell of mustiness. We were tired, so I took a chance and we headed up to our room. The treading of the carpet was worn, but again I overlooked it. However, when we got to the room and the loud hum of the air conditioner met us at the door, the paint was chipped everywhere, and you simply didn't want to touch anything in the space. The shower stall was gross and moldy, the sofas were soiled, old and coming apart. The images that they show in the photos are of another hotel residence or when they first built the hotel many moons ago. However, don't be fooled by these photos. This hotel needs a complete gut renovation. Not a great experience and I'm usually one to find something good. I made a joke with the desk attendant when I first arrived and said \"I hope you gave me the best room in the house\", and she responded, \"Well, you've already signed the paperwork, so...\" and she drifted off as if to say, well you're locked in now.
We wasted no time contacting my credit card, snapping photos of the space and immediately checked out. You know it's bad when you don't even know where you're going to go in the middle of the night, but you know you can't stay there, but we checked out anyway.

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

Carmine

Did not use shuttle.

Friends_and_family Family

4/10

Poor

11 Mar 2026

Christopher

The room had smudge on bathroom walls, smells like weed, and there was no cleaning during my stay. Additionally, the lighting outside at night does not feel safe considering the locals that are hanging around. The water temp was fine and air conditioning was good but it did not feel safe to leave the room.

Self

4/10

Poor

06 Mar 2026

Kristin

Room had a broken window and dirty shower curtains, lightbulbs that were burned out in the rooms and just an overall dinginess. Staff that did the shuttle was rude about tipping and hustled money from every member of our party even when spouses were paying together. He ended up hustling us out of like $50 for a trip for 4+ what we paid for the shuttle Front desk staff was nice and polite. They were apologetic.

2/10

Poor

01 Mar 2026

Tatyani

I did not feel safe here someone was screaming in the room by mine the room had a smell and was dirty. I literally checked in a left less than 3 minutes later. The parking lot was dark and I felt like I was going to leave with bed bugs do not recommend staying here it felt very ghetto and out of order

Self

4/10

Poor

01 Mar 2026

Angel

Holes in towel, brown shower water, dirty hallways. Expedia booked the wrong room.

Self

2/10

Poor

26 Feb 2026

Stephanie

My state was horrible. First room was 304 the door door Was open. The second room I went to was Room 429. The heater and the room showed 84° but it was blowing cold air so I took that key back. I told him I need about a run so they gave me room 402 which was a suite the room was dirty, bodily fluids all over the walls. The carpet was horrible. I couldn’t get the TV in the bedroom to work said no signal when I was leaving out for a doctors appointment I asked about breakfast. He said all breakfast doesn’t start until 7 AM on the website. It’s from 6 to 9. I have pictures. I had to get some laundry detergent and some extra washcloths to wash the walls because it looks so nasty. I wouldn’t recommend this hotel to my worst enemy. The entire hotel was nasty and dirty. The floor is trash. The Mexicans were in their dorm renovations. They never mentioned that on the website, the pictures of the rooms don’t look like nothing on the website. I’m gonna file a claim to get my money back. The guys doing the work look like they were patrons of the hotel. He was cutting drywall without safety glasses his female helper didn’t have on the proper safety gear on.
I have photos of the room that I can share

Self

6/10

Pleasant

24 Feb 2026

Charles

It is great that they have a shuttle going to the airport and the Amtrak MARC Rail Station.

Self

4/10

Poor

22 Feb 2026

Melissa

Room faucet was rocking, no blankets, few amenities, driver to airport was 15 minutes late. No pickup available to get our car when we return

Partner

2/10

Poor

22 Feb 2026

Sheyla

Room was very filthy and uncomfortable. Floors feel like they weren’t cleaned for months. You can hear people flight in the hallway at 2am I couldn’t get any sleep.

8/10

Excellent

21 Feb 2026

wanda

Clean rooms , staff, amenities,

Self

2/10

Poor

21 Feb 2026

SHAWN

Hotel is difficult to find/access from main road due to other buildings obstructing it from view.
Parking lot is creepy kidnapper dark due to poor lighting. Elevators and hallways smell like Marijuana. Bedding looked wrinkled, not fresh and probably already used. Not really free breakfast. Only two breakfast vouchers were given for a four day stay for two adults and two teens. Breakfast vouchers only valid from 7:30 am to 9:30 am.

Business_and_leisure Family

2/10

Poor

17 Feb 2026

Faith Marie

There was bed bugs I want a refund

8/10

Excellent

17 Feb 2026

Ralph

Quick check-in service

2/10

Poor

16 Feb 2026

Deja

Really bad Water damage. The shower will flood the whole bathroom no Matter how you use it. The phone doesn’t work like it’s not even on . The bathtub spits out brown water before Turing cloudy .OH and the night shift receptionist guy will ask you for a light ( for his cigarette )follow you to your room and try to force his way into your room. And the hotel will do nothing abt it . they were spray painting and painting the halls ,room, elevators all while children were staying there. All while leaving dangerous equipment in the open. All the smoke alarms were taped . And only 1 elevator works out of 2 so yea enjoy.

Leisure Partner

6/10

Pleasant

13 Feb 2026

Amy

Doing a major snow storm there was a lack of parking lot maintenance. In other word they did not clear the parking lot. Hotel guest had to borrow a shovel and clear the snow to leave the parking lot after checkout. We stayed prior to our cruise and boarding time was delayed. The hotel did not make accommodations for us due to our delay. .

Friends_and_family Friends

10/10

Exceptional

07 Feb 2026

Dijuan

Great

6/10

Pleasant

06 Feb 2026

Charles

The room was decent and functional. The breakfast was lackluster at best. For what I paid I was satisfied for the value I received.

Business

10/10

Exceptional

06 Feb 2026

Dijuan

Great service

4/10

Poor

06 Feb 2026

Nafisah

Fire alarms going off early in the morning, the delay on the elevator

Friends_and_family Family

4/10

Poor

04 Feb 2026

Rosalyn

Disappointing Experience – Not Accommodating at All

We stayed here before our cruise, but when our ship was delayed by a day, the hotel was completely unaccommodating. Despite the circumstances being beyond our control, the staff made no effort to help with alternative plans or offer any flexibility.

To make matters worse, the parking lot was never plowed after a snowstorm. Guests were out there shoveling and pushing cars just to get out — it felt very unorganized and poorly managed. For the price and the reputation, we expected much better service and support.

I wouldn’t recommend this hotel, especially if you’re traveling in winter or need any assistance with changing plans.

Friends_and_family Friends

4/10

Poor

30 Jan 2026

Ava

Even a bad hotel i give a 3 star but this was deplorable. I dont even know where to begin. From trash cans in the hallway to dirty towels to hair in the shower. I'll let the pictures speak for themselves.

2/10

Poor

18 Jan 2026

Alan

We were stranded at the BWI airport because I couldn’t get anyone to answer the phone to ask for a shuttle or to verify the room. I had to get a room in a different hotel.

4/10

Poor

15 Jan 2026

jennifer

Place is in need of significant upgrades , very dingy. The halls and elevator were very dirty ,The room was no better, The light fixtures were falling apart. Overall I suggest avoiding this place

Leisure Friends

6/10

Pleasant

11 Jan 2026

John

Clean room, friendly and helpful staff, building is worn and in need of refurbishing.

Self

4/10

Poor

08 Jan 2026

Mamoun

The hotel wasn’t very clean neither was the room that I was booked in

Business

10/10

Exceptional

08 Jan 2026

markie

It was ok wasn’t clean at that room I had

2/10

Poor

03 Jan 2026

Jenna

The bed was NOT a king size bed, the refrigerator was broken and we had milk/food with us that we were unable to keep cold, the sink was filthy and had dirt inside of it, and there was NO breakfast. I have stayed here before and the last time was a much better experience than this time. It definitely has me considering future stays here.

Leisure Partner

2/10

Poor

26 Dec 2025

Jamie

The TVs didnt work. They tried to switch three times and the tvs didnt work in any of the rooms

Leisure Family_with_children

10/10

Exceptional

25 Dec 2025

markie

Yes clean big and comfortable

Partner

10/10

Exceptional

20 Dec 2025

Mark

I stay here at least once a month so that should tell you how much I love this hotel.

Leisure Self

2/10

Poor

17 Dec 2025

LATOYA

There were so many things wrong that I don't know where to start. The hotel needs to be rehabbed: cracks in the walls, paint peeling from the walls, bathroom shower faucet broken (and broken item sitting on tub), rust on fixtures, wall fixtures was broken (e.g., soap dispenser), fridge didn't get cold. There was no hot water, TV didn't connect to wi-fi, TV repeatedly powered off within 20 seconds of cutting it on but powered on during the night while I was asleep, towels/cloths were old and thin. That was inside the room. The outside matched: old rugs, doors are difficult to open/close due to wear/tear, key card reader didn't work, elevator rickety, walls/doors scratched up and peeling, trash piled up atop lobby trash bins, visible dust, dirt, and trash particles on carpet, soda machine didn't give cold soda. The hotel also doubles as an SRO so there are people who live a vagabond lifestyle staying there. That was actually the most redeeming quality- they provide supportive housing to lower SES persons, but I'd like to have been prepared for that before I booked. They were nice however. I conversed with several. But, you can imagine the conflict that arose from other guests who did not expect the aesthetics to be what they were. This just intensified frustrations and made the stay uncomfortable.

2/10

Poor

15 Dec 2025

Janya

The hotel was filthy upon arrival. There were stains on the floors, items on the curtains, and the room reeked of smoke. Ash was present in the window, with lingering ash marks on the curtains. The bathtub contained debris. There was sticky residue on the table, and the HDMI port was non-functional. I attempted to seek assistance from the front desk, but was informed that no housekeeper was available at that time, so I had to request cleaning supplies to tidy up the mess myself. The room did not resemble the photos; the AC unit was broken and propped up by a wooden plank. The chair provided was completely worn out. When I pulled back the sheets, I discovered that the mattress was brown. This hotel is extremely shabby and the staff wasn’t really any help. Do not book with them.

Leisure Partner

2/10

Poor

11 Dec 2025

Kenneth

Propertydo not have hot water. Do not stay there. They will not tell you before you book the property that hot water not working and give you a problem for refund.

Business_and_leisure Family_with_children

10/10

Exceptional

04 Dec 2025

Jeffrey

The staff is amazing made us feel like home. We love the free breakfast and we love our room. We have been here for 2 months and don't ever want to leave

Leisure Partner

6/10

Pleasant

02 Dec 2025

Rehanna

They didn't have any internet like they advertised the TV you couldn't really watch anything the stuff was falling off the walls the bathroom tub was really slippery they didn't have any hot water when we first got

Friends_and_family Family

10/10

Exceptional

27 Nov 2025

Kurt

2/10

Poor

23 Nov 2025

Kimberly

No hot water in the shower. Room and bathroom reeked of marijuana

Friends_and_family Family

6/10

Pleasant

17 Nov 2025

Eunice

The room obviously was thoroughly cleaned. The floor, however felt uneven, as if the carpet was not layed flat; which caused me to feel off-balanced walking through the room. Oh, I presume that's what they endeavored to fix: since the next day, unrelenting drilling, banging and construction noise made it unbearable to live there... Fortunately, the front desk resolved the issue by relocating me to another floor as far away from the nuisance as possible. An impeccable suite was available as soon as I expressed my dissatisfaction with the situation. Although I wished I didn't have to go through that, I've got to give credit to their quick problem-solving ability, which caused that rough start to turn out okay. In other words, all is well that ends well.

Business Self