Name: Hyatt Regency Baltimore Inner Harbor
Address: 300 Light St, Baltimore, 21202, US

4/10

Poor

22 Jul 2026

Erica

Our stay started off extremely disappointing. When we arrived, we were informed that the hotel had overbooked and the waterfront room we had reserved months in advance was no longer available. Instead of honoring our reservation or offering a comparable solution, we were told we could stay in a non-waterfront room for the same price. Paying full price for a room that lacked the main feature we specifically booked is completely unacceptable.

Overbooking should not become the guest’s problem, especially when reservations are made well in advance. We expected the hotel to take responsibility by providing a meaningful upgrade, compensation, or another suitable solution. Instead, we were left feeling like our reservation and loyalty as guests didn’t matter. This experience left a very poor first impression and made us question whether we would choose this hotel again.

6/10

Pleasant

21 Jul 2026

Mark

Nothing special about this hotel, especially for the price

Partner

10/10

Exceptional

21 Jul 2026

Brett

Great place to stay great staff great amenities. Walking distance to everything.

Family_with_children

8/10

Excellent

20 Jul 2026

Michael

Room was clean and comfortable. Pool could have been better stocked/maintained, but appreciated the option.

Family_with_children

6/10

Pleasant

20 Jul 2026

Jeffrey

Major event in Baltimore over two nights. Different crowd each night. The Hyatt team tried really hard, but they were completely overwhelmed. Check-in lines were up to 100 people deep from 4-5 PM. Room was still not ready when we got to the front desk after a hour - though it was ready shortly thereafter. Elevators were swamped and required lengthy waits each time we used them. Parking was scarce. The team did pass out snacks and waters to those waiting for rooms. The team opened a ‘back’ staff/freight elevator to get more guests to their rooms quickly given the lines at the main elevators. Did not receive a check-out receipt - normally e-mailed. I am guessing they couldn’t produce those fast enough when turning nearly the entire hotel. As I said though, the team tried. Room was clean, but a little aged. Not everything was in tip top condition. But it was comfy. For the money, this should have been a better experience. I’ve stayed here previously and not had these concerns. Seemed to all be event-driven.

2/10

Poor

20 Jul 2026

Ashley

Paid a lot to stay here for 1 night since it was the weekend of a concert. AC never cooled our room below 72. Water in the shower was barely a trickle and cool/warm at best. Reported both issues and sadly they could have cared less. Neither were fixed and hotel did not offer any sort of compensation. Definitely expected better.

Family

10/10

Exceptional

20 Jul 2026

Suzy

Was nice

10/10

Exceptional

19 Jul 2026

Wade

The smash burger was awesome

10/10

Exceptional

19 Jul 2026

Marie

We stayed there for a concert we were attending. The staff were very helpful and friendly! The hotel was very nice and they had a nice bistro restuarant, pool and market that even had a mini Starbucks! Overall great place to stay!

Friends_and_family Friends

6/10

Pleasant

18 Jul 2026

Carly

Hi,
My room was definitely not clean and I personally did some cleaning upon our arrival. Our curtains had holes in them, our toilet did not fully flush or shower drain. The decor and fixtures were definitely outdated. I am confused how this equates to 4 Stars and $475 a night.

10/10

Exceptional

18 Jul 2026

Michele

Staff was very friendly and helpful. Rooms were clean and well stocked. Hotel overall was very nice and a short walk to M&T Stadium and Camden Yards.

Family

4/10

Poor

16 Jul 2026

Janusz

Room thermostat wasn’t working properly. AC wasn’t cooling room for hours. Bathroom wasn’t cleaned properly.

8/10

Excellent

16 Jul 2026

Timothy

We were surprised that we could check in at 8AM. That made a world of difference, gave us a complete extra day. The front desk were knowledgeable and courteous.

Partner

8/10

Excellent

13 Jul 2026

Robert

Good

8/10

Excellent

13 Jul 2026

Jessica

Expedia had some error with the room I booked however, Daniel who worked the front desk quicky helped me out and resolved the issue. All of the staff members were super friendly. The food and drinks were good at Bistro...and Willie who was our server was amazing, we actually looked forward too seeing him and speaking to him daily.

The location was perfect, the high floor inner harbor view as beautiful, rooftop pool was clean and had a nice ambiance if you wanted to go up there at night and just relax, they also had a bar, music, a fire pit and lounge area. We got to see a drone show over the stadium from the rooftop which was a nice surprise!

Parts of the hotel could use some renovations but overall, I would stay here again.

2/10

Poor

12 Jul 2026

Nicole

Horrible customer service! Our room was given away, and the front desk staff was the worst! Marina, the manager at the front desk was rude, dismissive and unaccommodating. We had to wait 6 hours for a new room (was still charged $241 for our first night that we were never able to utilize) I had purchased a room with two double beds, and was given a room with a king and pull out king bed. I thought this was an upgrade, however it was a queen bed and crappy/uncomfortable pull out (broken) twin couch. My 3 children (8, 8, and 13) did not fit on it.
Due to the hotel giving away our room, our entire stay was ruined. We were unable to rest/shower before going to the aquarium like we had planned. Instead, we wasted the day sitting in the lobby and spent about an hour at the pool. Then showered and went to bed when we finally were given a room. Not once did the front desk offer us any assistance. I had asked about the pool to at least give my kids something to do, and was told that was for hotel guests only! I reminded the staff member that we were hotel guests and he replied rudely with a smirk, hotel guests with room cards. He finally gave us wrist bands for the pool and card access after I had gotten an attitude over it telling him it's the least they could do for our troubles.
Everything was closing up by the time we got up so there was no time to explore or enjoy our stay.
Nice hotel, but terrible service! Definitely sad that I wasted over $500 at this place!

Friends_and_family Family

4/10

Poor

12 Jul 2026

David

Our room was not ready at the check in time we did not get out key until after 5 pm

10/10

Exceptional

12 Jul 2026

Dawn

love the rooftop pool/bar

Partner

10/10

Exceptional

11 Jul 2026

Nathaniel

Great location and first class establishment. Very safe, secure and picturesque views of the harbor and super high quality hotel. One of the best I have stayed in Baltimore as well as DC. Exceptional in one word

Friends

8/10

Excellent

10 Jul 2026

Derrick

The property is well maintained, staff is great my only complaint was the AC in my room didn’t wrk an had to switch to a smaller room

Friends

10/10

Exceptional

10 Jul 2026

Pramita

Location and parking are very convenient. Alternative arrangements for July 4 celebration for rain were not well planned.

Friends_and_family Family

4/10

Poor

09 Jul 2026

Sylvia

No skywalk to convention center. It was very inconvenient

Friends

10/10

Exceptional

09 Jul 2026

Sade

Place had everything I need and more

Family_with_children

10/10

Exceptional

08 Jul 2026

Saima

Comfortable stay and the rooms have a nice view of 4rth of July fireworks near harbor. I would definitely suggest

8/10

Excellent

08 Jul 2026

Debra

The room and breakfast were clean

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Morgan

A wonderful hotel with helpful staff, clean rooms and property. Rooms have amazing views of the harbor and you are right across the street from everything!

Enjoy a day or night out and about all around the harbor area with everything it has to offer. This is your go-to destination hotel if you're going to stay a night or a week in Baltimore!

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Shamahd

The staff are very polite and helpful. The amenities were awesome and they work hard daily to keep the hotel and the rooms clean!

Family_with_children

10/10

Exceptional

06 Jul 2026

Tyren

The stay was wonderful everything was nice and everyone was nice

Family_with_children

6/10

Pleasant

06 Jul 2026

Michelle

Overall our experience was what we expected. The downside was we had to leave early because our room would not cooling off and was extremely uncomfortable. Pool was over crowded and not enjoyable but maybe because it was the 4th of July. I would recommend on holidays include other water activities for guest to also enjoy without rubbing elbows with everyone in the pool.

Friends

6/10

Pleasant

05 Jul 2026

Joshua

Not the best experience, a little outdated. Room service isn’t a thing.

Partner

6/10

Pleasant

05 Jul 2026

Misha

Front desk was quick and professional. Room was 80 degrees and there was nothing they could do. There was a 4th of July event and it was very poorly planned. A lot of people with no wristbands were in the pool area and no one was checking. I won't be back to this hotel.

Family_with_children

2/10

Poor

05 Jul 2026

David

The bathrooms aren’t great, but so what. I liked the place alot

Partner

4/10

Poor

05 Jul 2026

Nirali

Our room was not ready and the wait time at check in was “unknown”. Every line was super long and very few staff on what was a busy holiday weekend. The preparation from the hotel staff was not very good. They tried but they were just understaff. The room was clean and the view was great.

Friends_and_family Family

4/10

Poor

05 Jul 2026

Karla

There was an event for the Fourth of July, but staff did not inform guests. Guests were asked to leave the pool area at 2:30 for the event and allowed to return after 5. The air conditioning was not working properly on an extremely hot day. The room never cooled lower than 80 degrees.

Family_with_children

4/10

Poor

05 Jul 2026

Erin

We enjoyed our stay at the hotel very much. The only part that needs help is definitely the cleanliness part of the hotel. Our bed had make up or blood stains on the foot of the bed, and we asked them to change it, and they only change the sheets. Everything else was great very friendly staff but please do better with the cleaning.

10/10

Exceptional

04 Jul 2026

Andrew

Excellent gym and good price points in the hotel service hospitality offerings.

8/10

Excellent

02 Jul 2026

Joseph

Great location and wonderful staff

8/10

Excellent

29 Jun 2026

Tamara

Kinda dated

Partner

10/10

Exceptional

29 Jun 2026

Cathy L

Comfortable beds. Clean hotel. Great location. Food in restaurant and service could be improved.

Friends_and_family Friends

6/10

Pleasant

29 Jun 2026

masood

Property needs PIP badly.
the Bathrooms are in poor shape leaking facets
shower doors etc.
windows show cracks

10/10

Exceptional

29 Jun 2026

Vaneera

Loved this hotel great area! Staff was amazing very clean.. restaurant food was very good best stay ever definitely will be back!

Family

10/10

Exceptional

28 Jun 2026

Arlisa

Great location and great breakfast options. Facility is getting a little old, but still nice.

Partner

4/10

Poor

28 Jun 2026

Leonora

Save your money and get a regular room. Or stay elsewhere.

Partner

4/10

Poor

28 Jun 2026

Davita

Not a great experience.

Family_with_children

8/10

Excellent

27 Jun 2026

Gerson

No aplican el tax excepción que da el gobierno al personal diplomático

Business Partner

10/10

Exceptional

27 Jun 2026

Mariela

The hotel is amazing! Just need to focus on the breakfast.

Partner

6/10

Pleasant

23 Jun 2026

Cathy

The sky walk to the convention center was closed for construction so that was inconvenient. It seems the dining room understaffed so options are limited. There are not good eating places close by so you have to figure out other neighborhoods to get the Baltimore experience. The harbor was closed for winter.

Friends_and_family Friends

6/10

Pleasant

22 Jun 2026

Lauren

This hotel has the potential to be really nice - it’s in a great spot at the inner harbor, has a really airy sitting area on the third floor, and has a nice roof terrace with a little pool and plenty of seating - but you can tell Hyatt is not investing in staffing it with enough people or keeping it up. Check in was a disaster, with only one person working the entire lobby (check in, check out, guest services). We had multiple problems with our room, the first being that even though our reservation was for 2 adults and 2 kids, they put us in a room with one king bed and room for only one roll away. When we were then moved to a room with two doubles, we found the AC in that room was not able to get the temperature cooler than 74 (once the sun went down, that is), and multiple calls and visits to the front desk resulted in only promises that an engineer would be up to look at it - no one ever came. The random staff we interacted with at the pool and valet were all very friendly and nice, but the rooms were definitely on the run down side and not super clean.

The bistro restaurant was nice for breakfast and my family enjoyed the yard games on the terrace next to the pool.

Overall, I think employees are probably doing the best they can with what they have and what they’re paid for. Hyatt corporate should invest more so the hotel can live up to its full potential.

Family_with_children

8/10

Excellent

22 Jun 2026

Clarence

The hotel had a nice view on the harbor side. I did not like that the rooftop bar was not servings food or frozen beverages.

Partner

10/10

Exceptional

21 Jun 2026

Calvin Jr

Great staff.

8/10

Excellent

21 Jun 2026

Relja

The hotel has some nice spaces. The parking is next to the hotel building, which is convenient, but guests can self-park on levels 3 and up, and the only access to the hotel is from level 1. If your room is on a higher floor and you need to go to the car and back, that is a lot of going up and down. Our room could have been maintained better - the bathroom door was squeaking loudly, and one pipe was dripping.

Family

8/10

Excellent

21 Jun 2026

Sonja

The staff in the restaurant was awful! The staff on the rest of hotel was wonderful!
Took forever to just get a cup of coffee with cream. Got our bill mixed up with someone elses. The food was cold.

Check in and check out were a wonderful painless experience.

8/10

Excellent

20 Jun 2026

Peter

The was clean and well maintained. Staffs were according and polite.

Friends_and_family Family

8/10

Excellent

18 Jun 2026

Anthony

Clean rooms, awesome pool area

Business

2/10

Poor

18 Jun 2026

Ghada

Disappointing stay at the Hyatt Regency Baltimore. The room was not clean, the light and shower were broken until they come and fixed them. The sink was very difficult to operate, making it unsuitable for kids and even teens. There were no complimentary water bottles in the room, so after arriving, I had to go find water myself. The market inside the hotel was also overpriced.

The parking lot is poorly designed, and one of the elevators was out of service for a day, causing additional inconvenience. Overall, the hotel did not meet the standards I expected.

On the other hand, I should mention that the staff and the housekeepers are friendly and polite.

Friends_and_family Family

4/10

Poor

15 Jun 2026

Mary

Shower was dirty in outside . Shower door did not close all the way . Shower head was in need of replacement . Furniture in bistro was old with paint missing . As far as food Delicious . All employees especially maids friendly and helpful . But not worth what we paid for

Partner

8/10

Excellent

15 Jun 2026

Aliyah

The staff were nice.

Friends

6/10

Pleasant

15 Jun 2026

Elizabeth

Most of our stay was good and the staff were very friendly and helpful. However the carpet was soaked between the window and the bed, but we didn't realize it until after our children had fallen asleep. Everything else was great though.

Family_with_children

4/10

Poor

14 Jun 2026

Eliane

Air conditioning did not work in our room in Baltimore Harbour. The hotel was full and we could not switch rooms. The manager agreed to apply $250 credit per night for the issue, I just received the bill and the allowance credit was never applied. Now I have to call and get my bill corrected.

The front desk staff were not friendly at all.

Friends_and_family Family

6/10

Pleasant

14 Jun 2026

Amber

Staff was super helpful and courteous. Had internet issues and was not able to provide room keys. Inconvenient to have to have a staff member walk you to your room every time. TV in room unable to load apps or cast from phone. Rooms are outdated. Old looking furniture and fixtures. Room was also hot due to the building being glass mostly. AC worked well but unable to keep up with Baltimore heat. Room temp was at 78 most of the day.

Partner

2/10

Poor

13 Jun 2026

frank

I ORDERED HOUSE SLIPPER 3 TIMES, THEY SAID WE GET YOU ONE, BUT EACH TIME THEY DID NOT DO IT

Business

10/10

Exceptional

11 Jun 2026

Jeremy

Everything was excellent I had a fantastic time in the vent as well.

Partner

4/10

Poor

10 Jun 2026

Damon

No good

Partner

10/10

Exceptional

08 Jun 2026

Dashawna

The staff was very nice and helpful. The location is very convenient, there is a lot to do around there. Room was really clean. They have TVs that can you can connect your devices to. Breakfast was great they have an all you can eat selection or you can order and eat there or take to your room. The only thing is the elevators do take a little long mostly in the afternoon.

Partner

10/10

Exceptional

07 Jun 2026

EDDYE

Property nice and clean with parking and nice staff

Family_with_children

8/10

Excellent

07 Jun 2026

Edward

Great venue and hotel
I would book again

Self

4/10

Poor

07 Jun 2026

Fiona

The hotel closed the pool for a private event on Saturday, not letting in any regular hotel guests. The pool was the primary reason we had chosen this hotel and they hadn't given us any advanced notice that the pool would be closed.

Additionally, the water in the showers would not get warm enough for a comfortable shower. The elevators were extremely slow and always overly crowded, and the card reader did not work.

Family_with_children

6/10

Pleasant

05 Jun 2026

Kimberly

Event space and rooms are to close was woke up at 2:45am by partying young adults at an event directly under the whole 5th floor rooms

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

Morgan

Clean room, and friendly staff

Friends

10/10

Exceptional

04 Jun 2026

Catherine

we thoroughly enjoyed our stay at the Baltimore Hyatt. The room was great-view of the harbor was wonderful. The rooftop pool was a lot of fun. We especially enjoyed the location-across the street from the harbor and a block to the Oriole’s game. We highly recommend.

Partner

10/10

Exceptional

04 Jun 2026

Alili

Went for my son’s sport tournament at the Convention Center and it was very close by and easy to walk to. Hotel is easily walkable to the aquarium and other restaurants too.

Family_with_children

2/10

Poor

28 May 2026

Mustafa

Hgzj

Self

6/10

Pleasant

27 May 2026

Barbara

the hotel look sad and tired and the inner harbor has most food options closed...this gave the whole trip a sad vibe

Partner

10/10

Exceptional

26 May 2026

priscilla

Great place close to everything. Loved it!

Family

6/10

Pleasant

25 May 2026

David

Good location to inner harbor!!
Room was dated!!
Curtains have holes and missing slats in bathroom!!

Bathroom looked like a commercial public bathroom!!

Friends_and_family Family

6/10

Pleasant

24 May 2026

griffin

Granted it was memorial weekend but I was surprised Hyatt had trouble handling the volume of people waiting for breakfast. Breakfast is very nice. The matre D did the best he could. I was disappointed in the dress and polish of the employees working the front desk to greet people. I thought Hyatt had higher standards. Location is great and rooms are clean. I asked for a roller bed clerk said 10-15 mins delivery to my room. After an hour I called front desk.. she said yes I see your request. After another hour she says there are no more left. That was terrible service. You either have a bed for me or you don’t when I first put the request in!

Family_with_children

10/10

Exceptional

20 May 2026

Connie

Nicely centered in the Baltimore inner harbor that makes exploring Baltimore easy

Friends_and_family Family

4/10

Poor

19 May 2026

Carl

Breakfast was overpriced and it was a long wait with nobody acknowledging you.
Rooftop restaurant / bar was closed.
Valet parking price on the website is not accurate. It says it is $39 and it is actually $49 / day. still overpriced considering there is no other place to park your car....

Family

10/10

Exceptional

18 May 2026

LaShanda

The staff were excellent!! We were there for a basketball tournament and they were very patient with all the kids in and out the hotel. The bar options are great. Only downside I would have is that the rooms didn’t have microwaves inside and the restaurant didn’t have many kid friendly items.

Family_with_children

10/10

Exceptional

18 May 2026

John

Clean room.great staff. Enjoyed our stay.

10/10

Exceptional

18 May 2026

Kevin

I'll stay here again. Breakfast was good also.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Gary

The breakfast restaurant is miss managed. As customers are in line to get in … The Staff is looking at us like … what are you doing here? Terrible communications with customers.

Family

4/10

Poor

17 May 2026

Affeia

Rooms are outdated, did not smell great and there were bacteria on the grout

10/10

Exceptional

16 May 2026

Bryan

Excellent location-across the street from the harbor and convention center. Hotel room is very nice. Great gym. Good good choices in the hotel. Starbucks and sundry store on 2nd floor. Self park is literally 20 steps from the hotel. Valet option too.Tip: if you self park, use the direct LAZ QR code option at the front desk because it allows you to park for 26 hours for $32. The hotel self park option is $34 for you to park til only 3pm the next day. Why? Who knows. It is the same parking structure…and valet is $48.

10/10

Exceptional

16 May 2026

Glenn

Our room was kept tidy and clean. We didn't choose breakfast so we chose parking. I think their should be a package for both and I know you have to make financial decision, but I really wanted both! Maybe next time! Ideal location too!

Partner

8/10

Excellent

14 May 2026

John

Ok

Partner

10/10

Exceptional

11 May 2026

Carolyn

Needed a room for the night, didn't eat breakfast or go to the bar.

Partner

10/10

Exceptional

10 May 2026

Brenda

Great place to stay!!

Partner

8/10

Excellent

03 May 2026

THOMAS

I would like to make a suggestion that when you offer the breakfast buffet or off the menu there be a sign as you enter that makes it clear the cost and that is just for the buffet or the menu. There are many hotels that the buffet is included in the price of the hotel. Understandably there can be some confusion. Our breakfast off the menu was very good and LaTonya was very accommodating!

Friends_and_family Family

4/10

Poor

03 May 2026

Robert

Pool was down, skywalk was down, breakfast was a 45+ min wait, I was charged for daily parking and charged for enter and exit at the parking garage. Would have much rather stay elsewhere.

Family_with_children

10/10

Exceptional

01 May 2026

Shermelle

The staff were really nice and helped me with check-in and maneuvering the city. The doorman gave an extra level of comfort. They were also super helpful when my Uber didn’t show up and offered to help me out. It was a great place to stay and I will definitely go back

Friends_and_family Friends

8/10

Excellent

27 Apr 2026

Carla

It was very very conveniently located.

Self

10/10

Exceptional

26 Apr 2026

Sean

Great

Partner

8/10

Excellent

26 Apr 2026

Anthony

Rooms, staff were acceptable. The bistro left a lot to be desired. Their kitchen was very unorganized! Waited forever for a simple breakfast, and still came out wrong!!

Partner

2/10

Poor

26 Apr 2026

Paulette

The hotel is old and needs an upgrade badly. The staff is slow and the check-in was over 2 1/2 hours. The staff continued to remind guest that this is a ‘Union State”. I’m still font understand how the attitude of the staff or should I say ACCEPTANCE of poor slow attitude effects the standard of professionalism that is promoted on your website. I could never ever recommend this hotel.

Business

10/10

Exceptional

24 Apr 2026

Paul

It was great!!👍

Family

10/10

Exceptional

23 Apr 2026

Mindy

Efficient, welcoming staff, clean rooms, nice lobby

10/10

Exceptional

19 Apr 2026

Erik

Always stay there when in Baltimore

Friends_and_family Family

4/10

Poor

18 Apr 2026

Chloe

The guest services line remained unavailable throughout my stay. There were lipstick stains on my sheets, that I had to request housekeeping to come change. There weren’t amenities available such as mouthwash and complimentary water. The hotel also does not include complimentary breakfast. Additionally, beware if you have the “best view” side facing the harbor, because it will be extremely noisy at night, with ongoing traffic, people partying outside, etc. Nothing was offered to us to make it right. Won’t be back.

Friends_and_family Family

4/10

Poor

17 Apr 2026

Nicole

The rooms are outdated. The bathroom toilet was like being in a public bathroom. No space to store your toiletries. The bathtub was broken had to call. We asked for late checkout and everyone person you spoke to had a different answer. Some said $25 an extra hour when other people got check out till 2 for free. No consistency and some front desk people were just rude.

Friends