Renaissance Baltimore Harborplace Hotel

United States , Baltimore - MD
BALTIMORE, 202 East Pratt Street
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100 reviews shown

8/10

Excellent

30 Mar 2026

Arianne

We ended up paying for breakfast even though it had said included when booking. When asked we were only told to go to the restaurant on the 5th floor so we did and that was not where the included breakfast was located apparently.

Family_with_children

10/10

Exceptional

29 Mar 2026

Lauren

Clean room and good location

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Ann

Breakfast was wonderful

6/10

Pleasant

28 Mar 2026

Matthew

No body wash in shower.

Partner

4/10

Poor

28 Mar 2026

Barbara

Staff was NOT welcoming everything from checkin to checking out. I asked for a later checkout as my friend and I were going to hangout and explore Bmore after the Fantasia concert last night. The tub was stopped up had to call maintenance and the sink was stopped up this morning and also had to call maintenance. Noone asked us how we were hoped everything was handle if we needed anything. They couldnt gave us a breakfast voucher for the inconvenience. That was to much like right.

Friends_and_family Friends

8/10

Excellent

28 Mar 2026

Ricky

Good

10/10

Exceptional

28 Mar 2026

Ricky

Good

8/10

Excellent

28 Mar 2026

Kelli

Hotel definitely needs some upgrading for the price.

Partner

10/10

Exceptional

27 Mar 2026

JOAO Paulo

Clean room

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Nautkia

Had a relaxing staycation here, beautiful rooms. good food/bar will be back soon

Friends

10/10

Exceptional

23 Mar 2026

Chris

The room was very clean and the view was amazing. The staff was very friendly and made our stay very memorable.

Friends_and_family Family

8/10

Excellent

23 Mar 2026

Lloyd

Tv needs replacement. Visible white dots on the middle on the screen.

Partner

6/10

Pleasant

23 Mar 2026

Elizabeth

I was there during a large conference (I was not part of the conference) and the hotel was totally understaffed. They had one or two people at the front desk. The bar/restaurant ran out of food and tap beer, and they only had one bartender on duty. He was very good but had too many customers. Also, they put me in a room that looked out on the conference floor so it was loud and there was food tables set outside on the 6th floor. Stay away from the 6th floor. They did move me because I needed to be able to rest and open the curtains without everyone at the conference seeing me. It was an odd setup on that floor. Once moved the room was nice and comfortable. The area wasn't the best. As I entered the hotel a woman was getting arrested at the hotel. In the evening there was police activity outside the hotel. It looked like youth fighting. Overall it is a nice hotel but it is huge and if you have problems walking a long distance with bags you may want to stay somewhere else. There is one elevator shaft, and you end up doing a lot of walking to get to your room if on the other side of the hotel.

Self

10/10

Exceptional

22 Mar 2026

Jeremy

Clean room, great staff

Family_with_children

6/10

Pleasant

22 Mar 2026

Jessica

Our ceiling has a whole in it. And one of the staff broke one of our luggage handles and didn’t say anything when he took it out of luggage storage.

Family_with_children

4/10

Poor

16 Mar 2026

Jasmine

My room was never cleaned. Asked for clean towels and new sheets and housekeeping told me to go down to the front desk. Front desk and management were no help to the matter either as they told me that I would receive what I needed, but nothing was delivered to my room.

Self

10/10

Exceptional

16 Mar 2026

Jisung

Great! Breakfast was amazing too.

2/10

Poor

15 Mar 2026

Danniela

it wasn't what I expected; i spent 3 nights without WIFI, communication wasn't the best.

Friends

10/10

Exceptional

15 Mar 2026

Barbara

Everything was great from the check in to check out. Loved the breakfast buffet. Staff was very friendly and the bell hop gave us some great restaurants to try!

10/10

Exceptional

07 Mar 2026

Heather

Great stay!

2/10

Poor

03 Mar 2026

Sarah

Booked these dates in error. Neither Expedia or the hotel resolved the issue and I had to eat the cost.

8/10

Excellent

02 Mar 2026

Rufus

Room was spotless

4/10

Poor

02 Mar 2026

Ali

This place was not very clean .. smells like weed when walking in the room.. bathroom had

8/10

Excellent

01 Mar 2026

Steve

Clean room, staff

Family_with_children

10/10

Exceptional

01 Mar 2026

Shelton

The view was great, convenient to food, you don't have to leave the building for the parking lot. There was a glitch with checking in, they initially could not find my reservation, but they found it and it was all good.

Partner

4/10

Poor

01 Mar 2026

Moses

Thiis location does not qualify for 4 stars. 3 stars may be. poor communications and poor service. cars need to be well clean. paid for breakfast but did not get to eat breakfast because I got there at 8:50pm.

I would have been more comfortable if I stayed home. and I was ticketed $110 ticket meanwhile one employee gave us wrong information that it is free on weekend but we ended up being charged. Not again at least not this location

Partner

8/10

Excellent

01 Mar 2026

Thomas

As expected.

Family

8/10

Excellent

01 Mar 2026

Omeka

Nice and clean

6/10

Pleasant

28 Feb 2026

Thomas

Room and Staff was good. However the parking area below the Hotel and promoted by the Hotel is questionable.
Our car was broken into while we stayed there.

Partner

10/10

Exceptional

19 Feb 2026

Kerri

Clean room. Welcoming staff!

Partner

10/10

Exceptional

17 Feb 2026

Earl

Room was clean and the beds were really comfortable

Partner

10/10

Exceptional

17 Feb 2026

Calvert

Room was spotless except there was no Kleenex in the room. Other than that everything was excellent

Partner

8/10

Excellent

17 Feb 2026

Cori

Very clean room and really wonderful restaurant and bell hop teams. Especially the gentleman who gets luggage from cars. He was so incredibly kind and took care of us throughtout the stay!

10/10

Exceptional

17 Feb 2026

Dejunique Quanshay

Big rooms, exceptional staff,

Friends

4/10

Poor

17 Feb 2026

Brendan

This hotel was hugely chaotic but more than anything, the staff didn't do much to try and improve things. The elevators were running slow or out of service (not the property's fault probably) but when 20 guests are stuck on the 12th floor with luggage waiting to come down and the front desk says they can't do anything to try and get an elevator to the top floor to help the guests, it feels like we are neglected. It may be out of the control of the hotel that the ice machines aren't working but when the front desk says they can't/won't deliver ice from the bar it feels like we were being neglected. I'm sure it's a good property but the staff could focus on guest needs

10/10

Exceptional

17 Feb 2026

Kesha

Lovely hotel, convenient and accessible for what we needed. The walking distance to the stadium was very short. We stayed an extra day after the game, and it was pretty dull around the hotel. Not much is happening in November, but catching the Thanksgiving game was energetic.

Family

4/10

Poor

16 Feb 2026

Cathy

Had no idea that this place had gone so downhill= especially the area of Balto which has been let go. All of the shops that used to be there are gone. Needless to say we did not spend much time there.

Leisure Partner

10/10

Exceptional

16 Feb 2026

ROCHELLE

Great central location to everything we needed

Leisure Partner

6/10

Pleasant

16 Feb 2026

Elizabeth

The wait in long was horrible and customer service was not good

Leisure

6/10

Pleasant

16 Feb 2026

Donte

I paid for a king size with breakfast and when I got there to check in, they didn’t have any available. For compensation, they gave me a voucher for breakfast. It did not benefit me due to I had already paid for breakfast.

10/10

Exceptional

15 Feb 2026

Jamelle

everything was perfect

4/10

Poor

15 Feb 2026

Chelsey

Just the hotel wasn't worth the price. Old furniture in the room, rust and mold looking stuff in the shower, floors didn't look shampooed and hair in the sink upon arrival. Just was giving dirty

Leisure Partner

10/10

Exceptional

15 Feb 2026

Ethan

Clean room and great service!

Leisure Partner

6/10

Pleasant

15 Feb 2026

Marcus

I had the king room and they ended up changing it to a queen room because the king room I paid for would not be available for 3 hours. The room was in good condition however TV did not work. Maintenence changed out TV 3 times and it still did not work. After an hour he realized the cable box was broken. When we called down to the staff they acted very nonchalant about the inconvenience.

Leisure Partner

6/10

Pleasant

15 Feb 2026

Ebubechi

An airlines got late check outs so they ran out of King sized rooms. They gave us 2 queen beds on Valentine’s Day.. Got a complimentary breakfast but had to wait 20-30 mins in line for a limited buffet. Phones in the room don’t work. During check in, the elevator was not coming all the way to 12 floor. People was up there waiting for 30 mins. They told people with strollers that they had to walk down the 12 flight of stairs instead of getting a worker to send an elevator to the 12 floor. Overall very mid stay. It wasn’t as bad as it sounds just is not the best.

Leisure Partner

10/10

Exceptional

13 Feb 2026

Karena

Friendly staff, clean and convenient to get around great location

Business Partner

10/10

Exceptional

10 Feb 2026

Donna

Everything was great

Leisure Family_with_children

8/10

Excellent

10 Feb 2026

Mofolasade

Really helpful front desk lady.

10/10

Exceptional

08 Feb 2026

Dale

Room was clean and comfortable

Partner

10/10

Exceptional

07 Feb 2026

Sheila

Beautiful stay

10/10

Exceptional

04 Feb 2026

Jewel

I’ll first time at the Renaissance Baltimore Hoborplace we loved it. It was my Husband Birthday we got the Club room very nice and clean. Everyone at Renaissance was helpful and very pleasant and friendly and nice. We will be back

10/10

Exceptional

03 Feb 2026

Nathan

The accommodations and the location was perfect. Staff was very patience, polite and attentive.

Friends_and_family Family

2/10

Poor

02 Feb 2026

Tracy

The bethroom was not clean, sheets were dirty and fire alarm went off on other floors and floors were evacuated and never did more than clicked on the 9th floor.

Business_and_leisure Family

2/10

Poor

02 Feb 2026

Leonie

Have to walk too far to get to the rooms

Leisure Partner

10/10

Exceptional

23 Jan 2026

Sharon

Clean room and friendly front desk representatives.

4/10

Poor

23 Jan 2026

Justin

I was not thrilled about my stay, everything was ok at first when I was checking in. They needed a card on file for the room and I had no issue. What they neglected to tell me was that there would be a temporary hold on my card for damages and room usage that I was unaware of. I was charged nearly 400 on top of what I booked for the room, even though it is a temporary hold they said, I was still unsatisfied because I was unaware at the time of purchase. Wound up crippling my funds for my trip, had I known it would’ve been a different story and with our stay the only thing that was included was the room, room Wi-Fi was an extra charge and our toilet was faulty. The ice machine on our floor was out service as well. Seems that without membership status the stay was very basic. I would not use this hotel again based off of my stay.

Leisure Friends

10/10

Exceptional

20 Jan 2026

Ellen

All breakfast was eaten offsite.

Leisure Friends

10/10

Exceptional

14 Jan 2026

Great place

10/10

Exceptional

12 Jan 2026

Joy

Nice hotel

Friends_and_family Family

4/10

Poor

12 Jan 2026

Diahann

Front desk Staff needs better customer service training.

Leisure Family

8/10

Excellent

10 Jan 2026

Adam

Elevator was completely out on New Year’s Eve, we were on 11th floor.

Leisure Partner

10/10

Exceptional

10 Jan 2026

Idasha

Great stay , room was clean and spacious and cozy loved it definitely coming back . Also the staff was friendly and had excellent customer service

Leisure Partner

10/10

Exceptional

09 Jan 2026

Michael

Great place, good staff

8/10

Excellent

05 Jan 2026

Jennifer

The staff super friendly and helpful. Room and hotel very nice in general. It was okay clean except for quarter-sized bright blue stain on top bed pillow (likely stain), REALLY needs good vacuuming behind bedside tables and in corners of room with built up dust and debris....some small hairs in shower and around bathroom sink but I just wiped them up. Of course I do not expect perfect so I will let hairs go but the dust and debris needs vacuum badly.

10/10

Exceptional

05 Jan 2026

Evie

Roo

6/10

Pleasant

04 Jan 2026

Jaira

Expedia Misrepresents Booking this Hotel - breakfast is NOT Included! It is $17 per person. Despite documentation from Expedia stating it is at booking - Expedia needs to fix and will not take responsibility for inaccurate booking description.

We enjoyed this hotel! Walking to bridge to inner harbor closed, but not a big deal.

Leisure Family_with_children

6/10

Pleasant

02 Jan 2026

Jenn

The room was clean although we only found out the next morning that there was a curse word written on the mirror in the bathroom when we took showers. The front office staff and the Bell man that helped us when we got to the hotel were all amazing. Although we didn't find out till I started asking about the amenities that the Club house room we booked came with. We found out that the Club lounge was closed. So we paid the extra money for nothing. The front office staff did give us a complimentary breakfast for the inconvenience, but If I would have known that the Club Lounge wouldn't have been available I would have booked the cheaper room and saved money.

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Brian

The room was clean and we enjoyed the partial view of the inner harbor. The staff was friendly and provided excellent service

4/10

Poor

02 Jan 2026

Freddie

Lots of hidden fees, the breakfast was expensive. Nothing was free. I will never stay at that place again.

Business_and_leisure Family

10/10

Exceptional

01 Jan 2026

Romelo

Friendly staff

2/10

Poor

01 Jan 2026

Evelen

rude people long time for room service

Family

2/10

Poor

01 Jan 2026

Carvella

Do not know if breakfast bar was freshly served, I checked out at 5:00 am.

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

Ivan

Clean room, clean bathroom, and staff.

Self

10/10

Exceptional

31 Dec 2025

John

Awesome team

Partner

10/10

Exceptional

29 Dec 2025

Cynthia

Yes

Friends_and_family Friends

8/10

Excellent

29 Dec 2025

Jessie Alcantara

Is a good place to stay

Leisure Family

6/10

Pleasant

28 Dec 2025

Darren

Service was very good, however, the rooms were tired and the mattress was not very comfortable, felt worn. View, service and location offset the shortcomings of the room.

Leisure Family

10/10

Exceptional

27 Dec 2025

Rachael

This was my 2nd time staying here. Staff were friendly. The room was clean and comfortable. I’d stay again.

Leisure Family

4/10

Poor

22 Dec 2025

The breakfast was really disappointing. There were no eggs or oatmeal available, the waffles were cold and hard, and the wait for coffee and water was too long

Leisure Family

8/10

Excellent

20 Dec 2025

Velva

Check in was smooth. Perfect location to explore the Harbor.

Leisure Family

8/10

Excellent

12 Dec 2025

Christi

Pool was closed, but otherwise great experience

6/10

Pleasant

10 Dec 2025

Michael

Which there was information prior to booking that the indoor pool was not open due to a roof issue . We couldn’t get out of the booking and that was a key feature we were looking for ,

Business Family

8/10

Excellent

09 Dec 2025

Leslie

Not a good stay. Management resolved the problems

Leisure Family

8/10

Excellent

09 Dec 2025

Dana

The location was fantastic, the room could use some updating on the furniture.
The breakfast was wonderful, but our waiter had a odor , not pleasant he he walked by me eating lol ugh.
The Parking is not part of the hotel, it's a city lot , it's undercover, but right across the street is another city lot not covered but way less $$$ . I would park there instead.
beautiful views and direct access to the waterfront !!!

Partner

10/10

Exceptional

07 Dec 2025

Anthony

My wife & I had a nice quick getaway to Baltimore. Staff at Hotel, especially Derrick & Keisha, were very friendly and helpful. Would recommend and also return

Leisure

10/10

Exceptional

06 Dec 2025

Lauren

This hotel and customer service here, is just beyond our expectations! We cannot say enough good things about the two people who helped us check-in, to the wonderful bar service to end our night. This hotel has excellent customer service. The rooms were nice, fresh, and clean!!! We only stayed one night, and we wanted to book another honestly!! Definitely will be back!

Leisure Family

8/10

Excellent

05 Dec 2025

Edwin

Didn't eat in

10/10

Exceptional

05 Dec 2025

Gary

10/10

Exceptional

01 Dec 2025

Anthony

Great stay as always

10/10

Exceptional

29 Nov 2025

Mayeli

Loved the rooms!

10/10

Exceptional

29 Nov 2025

Randy

Came in for 2 days Thanksgiving day for the Ravens game. The hotel had a DJ playing some tunes, and the bartender was mixing some quality drinks. All this added to the quality of our stay.

10/10

Exceptional

27 Nov 2025

Dana

We will absolutely stay again.

Leisure Family_with_children

10/10

Exceptional

25 Nov 2025

Marissa

Clean room, very accommodating staff, complementary 2 hr charging for EVs (with paid overnight parking), fantastic location - walkable to most places.

Friends_and_family Family

6/10

Pleasant

24 Nov 2025

collin

Overpriced for what you receive

Business Friends

6/10

Pleasant

24 Nov 2025

Lee

Would have been higher but the check-in experience was horrible👎