Name: Renaissance Baltimore Harborplace Hotel
Address: 202 East Pratt Street, Baltimore, 21202, US

2/10

Poor

20 Jul 2026

Mariana

The room was stained and dirty. The bathroom didn’t have body wash. The shower hose was leaking everywhere when we got there to check in at 3:30 when check-in was at four. They didn’t have a room ready for us then they all of a sudden had a room ready for us and it was supposed to be a king size bed. They gave us a supposed suite with a full-size and or queen bed that was a Murphy bed with a dining room and living room seemed like the space was meant to be connected to other rooms when we asked, the manager said that he would comp some credits which never happened.

Partner

2/10

Poor

20 Jul 2026

Randy

I book two rooms for my family and when we got to the hotel they said since we booked with expedia and the rooms are all filled up in the hotel that they can only give me one room instead of the two I booked for me and my family.

8/10

Excellent

20 Jul 2026

Dawn

It was immaculately clean, the bed was wonderful and very comfortable, the linens were excellent. The location was within walking distance to Camden Yards and right across the street from the inner harbor.

Family_with_children

2/10

Poor

19 Jul 2026

Cadence

Booked back in March to ensure we had somewhere to stay, but they overbooked and gave away my room. Put us in a rough position since we were really far from home. Gave us a new room that had only 1 bed and a roll out so one of us had to stay 30 min away with a friend. Staff either had no idea what they were talking about or sort of like “oh well, we can’t do anything”. One lady thankfully helped us get the room so we weren’t completely stranded. Have to go through a complicated process to get compensation since we got less than we paid for. Never had this experience before, don’t think I will stay with these hotels again. Too risky.

Family

6/10

Pleasant

19 Jul 2026

Stephine

The hotel was completely unprepared for the large crowd for the concert. They double booked many people, check in lines were 2-4 hrs long, didn’t get our room until 530pm after standing in line for hours- event started at 630.

Disappointing that they could not handle the large quantities of people.

Friends

6/10

Pleasant

19 Jul 2026

Ashley

We stayed for two nights. Our room wasn’t ready for 2 hours after check in time. We were able to get comped breakfast for our first morning. Once in the room lights didn’t work and the streaming services for the tv did not work. The hotel is very clean and cafe and restaurant were very good. I would make sure to plan ahead on your check in day to make sure you get into your room.

Family

2/10

Poor

19 Jul 2026

Melissa

After waiting in line for 2 hours to check in (no joke), the manager informed us that they had overbooked and we didn’t have a room. I made these reservations 8 months ago!! Their solution was to put us in a hotel 30 minutes away. We were going to a concert and picked this hotel because of the walking distance to the venue, so their solution didn’t help. They wouldn’t reimburse the parking I already paid for either. The manager had an “oh well” attitude and said that no one after us was getting a room either. I stayed at the front desk and the next 3 people in line got a room, so I asked to speak to the manager again. I waited for 20 minutes and she never came out - obviously avoiding me. Terrible experience - and I’m being nice about it.

Partner

10/10

Exceptional

17 Jul 2026

David

Great value and location.

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Ryan

Great location! In walking distance for many activities. Comfy clean rooms. This was our second stay at this location and I would stay again.

Family_with_children

10/10

Exceptional

14 Jul 2026

Deja

No

Friends

8/10

Excellent

14 Jul 2026

Stephen

clean room and great breakfast

Partner

2/10

Poor

13 Jul 2026

Zeke

Recently stayed here over the weekend. Our original room wasnt ready so they decided to get us a different room. Cool... until we walked in and there was over 25 poop foot prints from the bed to the bathroom. Staff gave very little care and then downgraded our room. New room smelled like the Harbour, cold shower, dirty towels and a non-working fridge. Will never stay here again!

Family_with_children

8/10

Excellent

12 Jul 2026

Shellane

Clean room, friendly staff and convenient location. We did not used our car until departure. We were charged for spilling coffee on the comforter. And oh! the breakfast was very good and they have varieties.

Family_with_children

8/10

Excellent

11 Jul 2026

Joyce

The hotel was clean, quiet, and in a fantastic location directly across the street from the Inner Harbor. The staff was friendly and welcoming, making check-in a pleasant experience.

Unfortunately, the restaurant inside the hotel was disappointing. The menu was extremely limited, and the food was served cold and lacked flavor. Another issue was that the television in the room turned on and off by itself several times throughout the night, which was a bit disruptive.

Overall, I enjoyed the hotel's cleanliness, welcoming staff, and convenient location, but the restaurant and TV issues could definitely use some attention.

Partner

6/10

Pleasant

11 Jul 2026

Natasha

The food was terrible

Partner

8/10

Excellent

09 Jul 2026

David

Many things

Family_with_children

10/10

Exceptional

07 Jul 2026

PEDRO

Every single person who I had contact with was so professional, helpful and supportive. They also didn’t rush me, which is one mistake that a lot of people in customer service make. They are all knowledgeable about helping customers, not frustrating them . It was my son Lucas birthday and he had a great time.

Family_with_children

2/10

Poor

07 Jul 2026

Kam

My stay at this hotel was extremely frustrating and disappointing. One of the biggest issues was that the room key cards would randomly stop working throughout my stay. I had to make multiple trips to the front desk to have them reactivated, which was inconvenient and time-consuming.

Even more concerning were the unexplained charges that appeared on my credit card. I was billed for charges that were never clearly explained or authorized, and hotel staff were unable or unwilling to provide a satisfactory explanation. As a guest, I should not have to worry about mysterious charges appearing after checking in.

The combination of unreliable room access and questionable billing practices made this stay stressful rather than enjoyable. I expected better service, transparency, and professionalism. Unfortunately, based on my experience, I would not recommend this hotel and would think twice before staying here again.

2/10

Poor

07 Jul 2026

laurel

Bar took forever to serve a hot martini. It took 40 minutesand four requeststo get ice for it.

Partner

6/10

Pleasant

07 Jul 2026

Jae-Min

The property is somewhat outdated and while generally in good shape, in small ways, was in a state of disrepair. We found several small things that had paint chipping, stains in carpet, etc.

Family

10/10

Exceptional

06 Jul 2026

Katherine

Although I had a super short stay, this hotel was totally worth it. Very friendly staff, easy to check in, clean rooms and cool decor.

Self

6/10

Pleasant

05 Jul 2026

Ann

No comment

Family_with_children

10/10

Exceptional

05 Jul 2026

Stephanie

I loved it there. All the staff members were knowledgeable and kind. The kids and I loved the restaurant which was attached to the old mall. There was an area you could look down at it and see the emptiness. Plus the view of the harbor while eating. Rooms were clean, beds looked nice. Hated paying for parking because i didnt follow dirwctions of the signs and I got a large fine. My own fault.

Family_with_children

8/10

Excellent

04 Jul 2026

Terry

Good room nice view

10/10

Exceptional

02 Jul 2026

Kathryn

Staff was welcoming and helpful. Room was clean. There are cosmetic things that need attention, but overall, a very pleasant stay.

Partner

10/10

Exceptional

01 Jul 2026

Sonia

Beautiful place to stay. Everything is close by. Great customer service

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Linda

The breakfast was very good. The parking was confusing but we managed. There were 2 hairs in the sink. We signed up for the Marriott rewards, but still got charged for the internet.

Family_with_children

8/10

Excellent

30 Jun 2026

brian robert

It was very centralized

Partner

10/10

Exceptional

29 Jun 2026

Christy

The hotel and staff were excellent, but the water table restaurant was just OK and the servers were not the best. Forgot to bring me items I requested both at dinner and breakfast. Had to ask 2 times

10/10

Exceptional

29 Jun 2026

Lisa

Great place to stay. Conviently located.

Self

8/10

Excellent

28 Jun 2026

Angela

Room appeared clean. But I am someone who checks everywhere. I looked under the bed and there was trash. Desk clerk said they would take care of it.

Friends

4/10

Poor

28 Jun 2026

Erica

From the beginning. No valet service. We had to self park. Parking was $98 for the night FYI. Check-in took over an hour. There were at least 30 people in line to check-in and 3 staff members working. Two of the six elevators weren’t working. Got to our room and the fridge was broken. We had four guests on our reservation and they only gave us three bath towels. Our bed linens were dirty with blood stains from a previous guest. I was excited for the Kevin Murphy bath products in the shower, however they were definitely filled with cheap shampoo and conditioners. Breakfast was a joke. The continental breakfast was not $14.95 per person as advertised on Expedia. It was $28.99 per person. The hotel bar could not accommodate the amount of guests. We were sat at a high top with in the bar area that was closed. No one came to give us drinks…ever. It’s pretty bad when the hotel is charging you $30 a plate for breakfast and can’t offer you a water. For the almost $500 a night we paid, I expected more.

Family_with_children

8/10

Excellent

27 Jun 2026

mary

Property is conveniently located at the inner harbor and restaurants. Find parking elsewhere /next door. The connected garage is much more expensive. Roughly twice as much.
There was a ridiculously long line of about 15-20 people for a 4 pm check in.
Room is very nice . Long hallways to walk from the elevator.

Partner

10/10

Exceptional

25 Jun 2026

Charan

Great weekend

Friends

10/10

Exceptional

24 Jun 2026

Karen

The staff were absolutely amazing, so helpful, and made me feel like I was family. My room was spotless, super comfortable, and the club lounge was very convenient. We have an upcoming conference, everyone involved in the planning was so thorough… I have the utmost confidence it will be a fabulous event!

There were several options for parking that were less expensive than the garage that’s attached to the hotel, however, did you not offer in and out access; you can reserve through SpotHero.

Self

10/10

Exceptional

22 Jun 2026

chasity

The room and hotel was really nice! Our Bells man Derrick was awesome!!! He was very helpful and very clear on helping us with directions and places we could go!! It is in a great location, the hotel also has small but very convenient (literally) store in the back of the lobby. The parking is $36 a night I believe but it's a 24 hour parking right across from the hotel that's cheaper, but I will say the hotel does not have any thing to do with the parking garage that's connected to the hotel! Overall Great stay, will be staying again.

Partner

10/10

Exceptional

22 Jun 2026

Nancy K

Through Hotels.com I reserved a king size bed at the Renaisance Hotel in Baltimore, but upon arrival, none were available so I was offered a room with 2 queen beds and an upgrade of a harbor view room. The room did indeed have a beautiful view of the harbor. The bed change was not a problem. Because of that room change, we were given vouchers for two free breakfasts. The breakfast offerings were generous with an omelette station. The room was immaculate and the air conditioning was adjustable and worked well on a very hot day.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Kim

Th rooms were very roomy and clean, the bed was very comfy. The staff were very polite, helpful and always willing to assist you.

Friends

10/10

Exceptional

21 Jun 2026

Sisan Parham

The front lobby staff were great. Checking in and accommodating me and my family needs. Very friendly as well! Clean room and easy/convenient parking

Family_with_children

8/10

Excellent

21 Jun 2026

Miaka

okay so my only downside to my hotel stay was that i booked an ACCESSIBLE room and my room ended up being on the 9th floor and a long walk. i had no microwave, i needed a new tv remote, my skin drain ended up bringing up some gunk BUT i washed it out and the problem didn't happen again. lastly, i had to use towels to make sure the water didn't get all over the floor when i took a shower. other than that everything was nice. my room was amazingly spacious!

Family

10/10

Exceptional

20 Jun 2026

Ceyanna

everything was great

Friends

10/10

Exceptional

18 Jun 2026

Frederick

It was nice to know that I had an underground parking garage that you could book separately and save money instead of paying the fee at the hotel. And they also have elevators directly from the underground parking into the lobby at the hotel, which is most convenient. Staff was nice. Our room was clean. Pool was well maintained. There is no free breakfast, but that’s no problem. We got some kick butt food ordered from DoorDash from a great place called Crazy John’s a couple blocks away. We did this several times during our stay! And last, but at least the location could not have been more perfect. To be able to look out our window over the harbor. And walking distance to anything and everything that you would wanna see when you’re in Baltimore.

Partner

10/10

Exceptional

18 Jun 2026

Sharon

Front desk Sonnie was incredible, friendly, warm greetings! Restaurant host Monica Thomas was on her game!!! Pool was a bonus, it was clean and warm!!

Friends_and_family Family

4/10

Poor

18 Jun 2026

Dan

The thermostat said 65, but the temperature in the room was 75 and we couldn’t change it.
The shower water ran into the bathroom.

Family

8/10

Excellent

17 Jun 2026

Alberto

Well appointed rooms which are starting to look and feel dated. The property is huge so be prepared to walk very long hallways.

Self

4/10

Poor

14 Jun 2026

Taylor

Booked a king bed, was upgraded to a suite with a king Murphy bed. Bed collapsed on us, engineering came up to check on it, and they found screws missing. We switched rooms out of concern for our safety and were moved to a room with a double bed. Tried booking a good place near the aquarium for a loved one’s birthday but we’ll be staying somewhere else next time we visit for sure.

Partner

10/10

Exceptional

12 Jun 2026

Clint

Close to convention center

Self

10/10

Exceptional

12 Jun 2026

Shonda

I loved how clean our room was and the breakfast buffet was good.What I loved the most was the omelet station.

Family

2/10

Poor

12 Jun 2026

Marvin J

The room certainly didn’t have the status of a 4 star rating, carpet was filthy, no daily cleaning of the bathroom and no glasses in the bathroom on our arrival. Finally got clean sheets after being told sheet change it once a week. We were there for 7days. Internet would not work in the room, only outside of the room. Tried to get it fixed , no success. Very unpleasant stay

Family

10/10

Exceptional

11 Jun 2026

Brittany

great experience

Friends

8/10

Excellent

11 Jun 2026

Camille

The staff here is great. Was here for business. The business lounge area made the stay worthwhile and comfortable. Would stay again!

Business

10/10

Exceptional

10 Jun 2026

Adrian

I’ve stayed here many times and each time the staff is always pleasant, property maintains a high level of cleanliness, bar tenders are knowledgeable of drink orders, and rooms are always spacious and with well designed wall art. It is also a family friendly hotel. Directly across the street from the harbor fun! And a small distance from treatments for breakfast, lunch, dinner or simply fast food.

Family

10/10

Exceptional

08 Jun 2026

Jesseca

The hotel staff and bar staff were excellent

Family_with_children

10/10

Exceptional

06 Jun 2026

Patricia

The staff was very friendly, thoughtful and professional.

Friends

10/10

Exceptional

05 Jun 2026

Guangfa

Room is clean n very spacious. .

Self

4/10

Poor

05 Jun 2026

Afolabi

This property isn’t a four star hotel it’s less than a 3 star hotel. We had Tonya for WiFi and the building is leaking water onto the corridor. I won’t be staying or recommending it to anyone

Family_with_children

8/10

Excellent

04 Jun 2026

Imelda

Staff in general were pretty friendly

Family

8/10

Excellent

04 Jun 2026

Jasmin

Nice property. I would stay here again. Beaware of the of the parking rules for the garage attached to hotel. Hotel does not include any parking passes. Be sure to pay as soon as you park. They wait and watch and issue $100 parking tickets if you don’t pay via your phone upon parking

Friends

6/10

Pleasant

04 Jun 2026

gerard

Did not feel safe in the city.

10/10

Exceptional

03 Jun 2026

bert

Rooms need a microwave in each one...

6/10

Pleasant

03 Jun 2026

Fernando

The ladies in the reception are amazing, very very helpful, specially Jaqueline. Also de the maids were very friendly and helpful, specially Juana.

We went to the bar, there is not lunch, and the staff at bar were not as friendly as the others, actually they were kind of rude. My wife cocktail had no garnish and it was very simple looking. We were expecting the old school chatty bartender experience, it was not at all like that.

Family

10/10

Exceptional

31 May 2026

Kathy

Great view of the harbor. Clean room. Comfortable beds. Easy access to everything the harbor offers.

Friends_and_family Family

4/10

Poor

31 May 2026

Vicky

The cleaners finish early so if you like a sleep in, they won’t clean your room. We usually went out in the late afternoon and so the best they could offer was to give us fresh towels and empty the trash. Our sheets and bed were not made the whole 5 nights we were there no matter how many times I asked.

Partner

10/10

Exceptional

31 May 2026

Richard Alan

After reading about the financial difficulties the hotel was having, I was apprehensive about staying there after making reservations months earlier. I was more than delightfully surprised. Everything was wonderful. My room had a spectacular view of Inner Harbor, the room was cleaned daily (I stayed a week) and the staff was extremely hospitable. I live in Arkansas but am a Baltimore Orioles fan and visit Baltimore once or twice a year. I have stayed in several hotels in the Inner Harbor area but none better than the Renaissance. The location is excellent since it is at the heart of Inner Harbor and is a 10-minute walk to Oriole Park at Camden Yards.

Self

10/10

Exceptional

31 May 2026

Skyler

Beautiful and clean. Staff were very friendly. One of the best hotels I've stayed at in Baltimore.

Partner

2/10

Poor

30 May 2026

Ollie

High health and safety issues.

10/10

Exceptional

30 May 2026

MUHAMMAD

Clean room

Family

4/10

Poor

30 May 2026

Katherine

They never find my room. Every time I stay there. I booked 2 beds like I always do and after taking forever to find my reservation, they told me they only had a room with one bed. Whats the point in making a reservation for 2 beds if they dont hold a room with 2 beds. They told me I could get some money back which I said no. I wanted what I reserved. They finally gave me what I reserved.
Before this, we got there earlier in the day and needed to use the restroom bc we traveled a couple hours. They sent me to the café for a key to the bathroom. The café told us they didnt have a key and sent us to someone else. It was annoying. All of it. Ive stayed here at least 10 times and it used to be great. Not so much at all anymore. They dont care about you. At all. Nice location though to everything. Just disappointed in how they treat you now.

Friends

10/10

Exceptional

29 May 2026

Russ

My room was very clean and quite unusual, I slept good both nights which almost never happens. Hotel is right on the inner harbor which was convenient for doing tourist activities. I walked home from two Oriole games and felt safe.

Self

6/10

Pleasant

29 May 2026

Patricia

The room was nice, beds were very comfortable and the kids were happy. We were in room 7000. There was a loud noise every 15-20 mins which was jarring.

The one place we were excited to go was the pool. I’m sorry to say that the pool and
The room was so gross. The indoor pool was cold, there were flies floating in the water. The paint from the ceiling was coming off and a lot of it was on the bottom pool. We were beyond bummed. The hot tub was also closed. The room was great, staff were super kind except for one security person. I probably would stay there again if these things were fixed.

Friends_and_family Family

10/10

Exceptional

27 May 2026

Richerly

My experience was great everything was excellent

Family_with_children

8/10

Excellent

27 May 2026

Asa

This is a well maintained and staffed hotel near the hot spot of activity at Inner Harbor. I stayed 5 days for a festival and was able to walk to and from my destination easily. I used the gym and was able to get a solid workout in. The TV is a bit old and runs slowly, but I never used it anyway.

I would say that while the hotel was a clean and pleasurable stay, it feels slightly overpriced compared to equivalent hotels in the area.

Self

6/10

Pleasant

26 May 2026

Fumio

Okay

Self

8/10

Excellent

26 May 2026

Shelby

!

10/10

Exceptional

26 May 2026

Geizel

After driving all night, we arrived at the hotel very early. The room wasn't supposed to be ready until four o'clock. After waiting an hour in the lobby; which smelled wonderful, we asked about the room, five minutes to four, we were told we had to wait until four o'clock sharp. The room was clean and comfortable. The staff were very friendly. It isn't worth paying extra for the partial bay view, it is so distant that you can't see anything unless you lean right up against the window.

Partner

10/10

Exceptional

26 May 2026

Cedric

Great time, very well needed

Partner

10/10

Exceptional

25 May 2026

Carmen M

The hotel was amazing, super happy with everything. The only thing is the parking although we have to pay for it, make sure to pay right away as they check and you will get a violation right away.

Friends_and_family Friends

2/10

Poor

25 May 2026

Rosalina

We booked the hotel for a wedding weekend, the staff wouldn't accommodate us checking in a little yearly. The lobby couches were beyond filthy, stained and smelling. The rugs were even worse filthy. I was praying the room rug was clean and it was absolutely disgusting, poop stains and urine stains I wore flip flops I didn't dare put my bare feet in that dirty nasty rug! Our toilet seat was broken and there were no toiletries or enough towels. We had to chase a cleaning lady for towels. We spent so much money for a weekend it was truly upsetting! I will never go back there! The staff was not accommodating and with a nasty attitude about it too! I
Want my money back!
It was that horrible!!!

Family_with_children

10/10

Exceptional

25 May 2026

Susan E

The room and property was beautiful. The only issue was the restaurant. Service was awful, the food was worse and the prices outrageous
I would advise everyone not to eat there. After seating we were never asked for our drink order. No bread or apps offered. Ordered steak tips rare and they were served Grey colored and well done. My order of seafood over pasta Primavera tasted like water, was served with scampi and when I asked for cheese the waiter had the Mgr come out to verify my request!!?
The steak was sent back and reserved in the same condition. There is no reason to have a high end restaurant if the food is not edible.

Partner

6/10

Pleasant

25 May 2026

Steven

The Good…great location, extremely comfortable beds.

The Bad..front desk staff showed no hospitality, wasn’t even informed of where the restaurant was, no in room guide that explains what amenities were available, too few elevators for amount of guests. Will never stay at this property again

10/10

Exceptional

25 May 2026

Bo

Very close to harbor, no free bottled water.

Self

6/10

Pleasant

23 May 2026

Ian

The hotel is nice and well located but it is expensive and there is no free breakfast or free parking, no microwave in the room, no free wifi and housekeeping happens whenever or not at all. You can’t use a cart without someone ( who was very nice) having to bring it to your room and take it downstairs for you…. Why?

Friends_and_family Family

6/10

Pleasant

22 May 2026

andrea

Parking was very expensive

Partner

8/10

Excellent

21 May 2026

Elizabeth

The property is a huge square. It was 380 steps from the elevator to my room. Very long walk. Elevators were slow. Only 4 for all those rooms and sometimes all 4 didn’t work. Only 2 for the garage which is not owned by the Hotel.

Now the Desk, concierge and parking attendants were most helpful. Maids did a great job all 5 days. TV had too many options but probably good for other guests.

Self

6/10

Pleasant

19 May 2026

Bryant

Extra charge for internet and 3 of 4 elevators were down

Friends_and_family Family

8/10

Excellent

19 May 2026

Kaiya

My partner and I stayed for 2 nights. It was our first time in Baltimore and we picked the hotel bc it was close to the Aquarium. We didn't use all the amenities since we wanted to explore but this was a good choice. The staff were polite and professional, the room was clean and on Friday night, the hotel even hosted a prom on their 7th floor. The bar, cafe and pool always had a steady flow of guests.

We included breakfast in our hotel package which saved money. We got complimentary vouchers when recieving our room keys. It includes coffee, orange juice and access to the breakfast buffet and omelette station. All worth it, esp the omelettes. The chefs are so nice and take your order to cook right in front of you. We recieved two vouchers in total, one per day for 2 people each.

I'd recommend downloading the Mariott Bonvoy app to create an account for your reservation too. You can check-in and check-out using it, earlier if needed, and also access the wifi for free.

If you need parking, there's a self-parking garage under the hotel. The Gallery Garage entrance is on Calvert St, it's about $35 per day and you pay via QR code as soon as you park. The QR codes are posted along the walls in the garage and near the elevators. It's seamless but pricey. To get to the hotel lobby from the garage, take the purple elevators. There's specific elevators that'll only take you to the garage and then others that take you to the rest of the hotel.

Partner

8/10

Excellent

18 May 2026

Asima

great

Family_with_children

10/10

Exceptional

18 May 2026

Erin

Quiet room, friendly staff!

Family_with_children

2/10

Poor

18 May 2026

Salvatore

Breakfast staff seemed unprepared

Friends_and_family Family

10/10

Exceptional

17 May 2026

antonio

Great room. Great view.

Partner

8/10

Excellent

17 May 2026

Jane

.

Family

8/10

Excellent

16 May 2026

JUDY

It feels like the hotel has fallen off. It used to be so clean with top notch services. I think overall the Inner Harbor is not what it used to be.

Family

8/10

Excellent

16 May 2026

Chasti

Nice room and accessible to food

Self

6/10

Pleasant

16 May 2026

Rajat

Hotel was ok - but several things were below expectation. Bathroom lock was broken; window could not be fully closed; room service was slow and had limited choices; elevators are far from the room; lines at breakfast on busy days.

Family_with_children

10/10

Exceptional

15 May 2026

Erin

Comfortable room. Great location.

Family_with_children

10/10

Exceptional

15 May 2026

melissa

Nice room, clean hotel.