Name: WoodSpring Suites Baltimore White Marsh - Nottingh
Address: 4985 Mercantile Road White Marsh, White Marsh, 21236, US

2/10

Poor

24 Jul 2026

Jeffrey

Everything was terrible, the bed sheets and covers were dirty that we didn’t lay on and they only gave me and my wife one set of towels and we were there more than a day.

When I ask the woman about could I have more towels she said to me that they didn’t have any more towels and when I ask when will they get some more she said she didn’t know.

As a matter of fact she said to me you should have gotten some when you first came in the room as if I’m going to use the same towels over and over again, something I don’t even do at home.

I can’t speak for anyone else but one thing for sure me and my wife promised ourselves that we will never come back to this dump ever again.

In my whole entire life this is the worse hotel we have ever been in. We really would like a refund.

8/10

Excellent

24 Jul 2026

Nora

A good place to stay. Suite came with a full size fridge, microwave and stove stop. Just note there are not cooking utensils or plates if you want to make your own meals. It is in a great location about 4 minutes ride to the mall and avenue.

2/10

Poor

24 Jul 2026

Greg

Even though I had pre-paid for my room through an expedia booking, I was told my reservation was not valid and that there was not a room for me. On top of that, both Expedia and the Hotel decided to keep my money and refused to issue a refund even thought they did not have my reserved, pre-paid room available! I attempted to check in at 7:30pm the night of my pre-paid reservation to no avail. Legal actions are being taken against both Expedia and this particular hotel. Beware!

Self

2/10

Poor

23 Jul 2026

Anette

Room was utterly DISGUSTING! Hotel management didn’t seem to care. Asked for toilet paper, was told they were out. Three days after checking in, I was told that the room I was in wasn’t supposed to be rented due to it needed renovations. Other guests were SUPER loud ALL hours of the night. Again, staff didn’t care. NEVER again will I pay that amount for a gross hotel!

2/10

Poor

23 Jul 2026

Drew

Place was so gross. We did did not stay there we left and found another hotel an hour away.

10/10

Exceptional

19 Jul 2026

Toni

I loved the staff. They were ALL really nice to me.

Just a FANTASTIC group :)

Self

2/10

Poor

19 Jul 2026

KRISSY

Do not stay here unless you like cockroaches. The lady at the front desk was very friendly and helpful but we ended leaving 10 minutes after arriving due to the bugs and cleanliness of the property!

Family_with_children

2/10

Poor

19 Jul 2026

Matthew

Place and walls was dirty ! Beds was hard don’t go

Partner

6/10

Pleasant

17 Jul 2026

Ashley

No hot water . Staff was accommodating but otherwise no. Smelled smoke as soon as you walked out the main door :(

Family_with_children

4/10

Poor

13 Jul 2026

raul

Will not stay again staff was nice though

Friends

4/10

Poor

10 Jul 2026

Svetlana

Positive - The place is pretty quiet, there was almost no traffic noise from the highway. The staff was friendly, polite and helpful. Plenty of parking.
Negative - The room smelled, blinds were dirty. There were no kitchen utensils or dishes (sets can be bought at the front desk), no kitchen towels, no coffeemaker. No room service either. There is cockroach infestation in the hotel. Free wi-fi only for one device per room. Dogs barked at random hours.

Family

4/10

Poor

03 Jul 2026

Wilson

I had a very disappointing experience at this hotel. The mattress was old and badly indented, making it feel like I was sinking into it. The pillows were also very uncomfortable. I personally went to the front desk and asked for extra pillows. They told me they would deliver them to my room, but they never did.

On top of that, the hallway had a strong, unpleasant odor that made the stay even less enjoyable. Overall, I would not recommend this hotel. There are much better places to stay.

Friends

2/10

Poor

25 Jun 2026

Teresa

The room was very dusty. There was toothpaste in the bathroom sink and on the faucet. No kleenex. The on not positive was it had a refrigerator. No utensils, kitchen ware. Room smelled like smoke. Bed was hard and when you laid on it, the plastic it was wrapped in crinkled.
I was worried about bed bugs but I didn't see any. This looked like a long term place for homeless people.
It was a big mistake to stay there for a short business trip.

Business

4/10

Poor

24 Jun 2026

Jomas

OK so we never got to stay there! We were having a late check in and I called the desk and told them we wouldn't be there until 8:30 ish (even though room was fully paid for) and he said don't worry your room is here. We showed up and two women in line in front of us and who did not have a reservation demanded that they get a room. He spoke to his manager and they gave away OUR room. When we got to the counter he told us as much and offered us a filthy room with ants. We turned it down and went to sleep on the floor at a family house. Inexplicable how they could do that. Unbelievable. Made 7 calls to get a full refund.

Partner

2/10

Poor

22 Jun 2026

Maryann

There is no pool, no breakfast, and when you need clean towels, you have to bring down your old, wet ones. The back of our toilet was held together with duct tape. The air conditioning unit didn't work either.

Family_with_children

4/10

Poor

22 Jun 2026

Devon

The bed was very uncomfortable and bathroom wasn’t very clean. Couldn’t even sleep because every time you moved the plastic crinkled.

Partner

2/10

Poor

15 Jun 2026

Omari

unprofessional. didn’t even stay. the manager wanted to photo copy our credit cards. didn’t feel welcomed after that

8/10

Excellent

15 Jun 2026

Tasha

Room was clean

4/10

Poor

14 Jun 2026

Lindsey

The hotel was adequate and convenient, but only bare essentials. Shampoo but no conditioner. Wet towels. Warm, not hot, water. Non-functioning TV. And clearly there were many full-time residents of the hotel based on the number of people hanging out in the hallways shoeless.

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

John

Everything was excellent. We had a great stay .we'll stay again next visit.

Partner

2/10

Poor

29 May 2026

Jonathan

A nightmare.

2/10

Poor

28 May 2026

Tunisia

The room overall looked clean. But after waking up and getting my daughter ready I saw that there was hair in the shower and the bathroom smelled. This made me look. I observed peeling paint in the shower alone with the floors and bottoms of the toilet being dirty. This is not how any facility be maintained… Also while in and out of my suitcase I notice there were ants crawling on me and my luggage. I had to kill ants during my stay… last but least the damn elevator broke down and was never fixed. I will never stay here again

Family_with_children

2/10

Poor

25 May 2026

Pierson

When checking in I stood at the front desk for 5 or 7 minutes. No one was there to wait on me. Th room had roaches and my phone did not work. I was told that nothing could be done because I booked my hotel reservation through a third party. All and all terrible experiences.

Self

2/10

Poor

21 May 2026

Timothy

When we arrived we were told that our reservation was cancelled due to elevator problems. They said they called with no answer. However we had no record of a call on our phones.

Partner

8/10

Excellent

20 May 2026

Aderian

The room was nice and clean. Had all the kitchen materials what was needed staff was OK didn’t have a pool. The elevator was not working, which made things a little rough.

Family_with_children

2/10

Poor

17 May 2026

Verified traveler

I didn't get to stay at the property. I was told they would not be able to rent me a room because the elevator was broken. The hotel cancelled my reservation and now I won't be refunded and so I will not use the service again

6/10

Pleasant

13 May 2026

Christina

The only 2 problems were: The WiFi only let 1 login for free then you had to pay. Even when the 1 login logged out you could not change the device. And the remote was not programmed properly and the girl at the front desk said she couldn’t fix it because she didn’t know how and it wasn’t worth the trouble because I was only staying 1 night. So I could not change the channel on the TV. Everything thing else was fine.

Family

4/10

Poor

12 May 2026

johanne

Non ,pas d eau le soir dans la douche et le matin c etait tiède, pas de séchoir à cheveux , pas de kleenex.

Friends

2/10

Poor

03 May 2026

Sheonie

The bathroom was dirty with stickies from previous guest still present. Hair on the floor and on the curtain in the bathroom. The floor was dirty and the staff that helped me when checking in was very rude. Not very hospital at all. I was only greeted with hospitality when checking out.

Self

10/10

Exceptional

03 May 2026

Jessica

Good

Partner

10/10

Exceptional

30 Apr 2026

Darryl

There wasn't a pool, but the amenities are nice. I want to go back again.

10/10

Exceptional

07 Apr 2026

Andrew

Wonderful

Partner

10/10

Exceptional

01 Apr 2026

Pherlaine

Room was clean, staff are nice and pleasant.

Partner

10/10

Exceptional

22 Mar 2026

Nicholas

Everything was excellent only had one issue with the window and hotel staff was quick to respond. Will be staying again

Partner

2/10

Poor

13 Mar 2026

Siena

We got there to the front desk the lady was amazing she said this is your room but let me know what you think if you don’t like it come back down here, the room was dirty stains on the sheets and a weird smell that should of been my clue to leave

Family_with_children

2/10

Poor

09 Mar 2026

Kenmeisha

Hotel stunk of pet feces and feet. The elevator was broken and the stairwell smelled like marijuana. The tv screen was broken. I was highly disappointed.

Self

2/10

Poor

08 Mar 2026

Victor

Elevator didn't work, no hangers in the room, no hair dryer, smell of rotting hamburger, no facial tissues in the room, didn't appear anything like website photos, and for what I got, it was way overpriced. Never again will I stay ther.

10/10

Exceptional

20 Feb 2026

Brandy

The staff there very patient and respectful when I stayed at super 8 in Essex they gave me a room with no fridge this will be my go too hotel and I live in Essex that says alot

10/10

Exceptional

20 Feb 2026

Brandy

Very respectful very kind I always have a good time here and we're coming back Sunday 🙂

Family_with_children

10/10

Exceptional

15 Feb 2026

Monya

Yes room was clean and staff was excellent

Partner

10/10

Exceptional

12 Feb 2026

Rome

Was great stay

2/10

Poor

19 Jan 2026

Brian

I’m an airline pilot who stays in hotels six months out of the year, this was the dirtiest hotel I’ve ever stayed in. Mold on the ceiling and walls in the bathroom, ventilation fan and operable in the bathroom, holes in the drywall and sheet rock, falling apart, pubic hairs, grease, boogers on the walls, not enough water pressure to take a shower in the morning, fire alarm missing battery, kitchen cabinetry falling apart, no soap or shampoos available, vinyl backsplash behind stove, top melted and warped.

Business_and_leisure Self

2/10

Poor

18 Jan 2026

Kendrick

Filthy dirty, roaches, elevator out of service with no none working time frame and gave us 3rd floor then offered 2nd floor room that was dirty and nastier. Just terrible place. Only positive was front desk staff was nice and understanding.

Partner

8/10

Excellent

27 Dec 2025

Joerell Lyle

NOSTALGIA: Reminds me of a dorm room or solo apartment. Honest review, this place has no free breakfast so bring your own food. This is also partly because they incorporate a kitchen with fridge, microwave and induction stove. The gym is 24hrs with a key card, bring your own towel and disinfectants because they don't have any. It's a small gym but they have a treadmill, elliptical and stationary bike. They also have yoga mats with exercise balls. They got a laundry room with vending machines all at the main floor. TLDR not the worst hotel but definitely not a motel by at least two levels.

Leisure Self

2/10

Poor

24 Dec 2025

Jermaine

The room was not appealing in anyway the entire facility just felt old and dingy. I could barely comfortably sleep

4/10

Poor

21 Dec 2025

Jeff

There were no towels, soap, shampoo and toilet paper. Also there wasn't any pillow cases on the pillows, pretty disgusting

Self

10/10

Exceptional

17 Nov 2025

Robert

My room was spotless and smelling very inviting. My room was 316 and would recommend that same employee who prepared the room for the entire hotel. OUTSTANDING JOB, I believe her name is Kaiya.. Thank you very much

Business

2/10

Poor

04 Nov 2025

Tyronae

Staff was rude and threatening to kick us out as my 2 & 4 year old girls where “to loud” and they where not. Darryl (or however you spell it) came to my room and said he was downstairs in the other people’s room to deal with the complaints and said he heard them stomping around. All lies as at that very moment my children where sitting down eating lunch. Just overall poor customer service. Additionally these are suites with kitchen yet in order to use the kitchen to cook you had to pay to rent the cookware, etc. Just crazy!

Friends_and_family Family

2/10

Poor

18 Oct 2025

Steven

Roachs in the hallways and rooms. Under chairs. Just nasty

Leisure Self

8/10

Excellent

07 Oct 2025

JAMAR

The bed was small

6/10

Pleasant

05 Oct 2025

Marcello

Mattress was very comfortable

Partner

2/10

Poor

28 Sep 2025

Ursula

Unable to check in. Stated that they had no rooms available. I had to make a different reservation an hour away.

Family_with_children

10/10

Exceptional

28 Sep 2025

Sheri

Clean hotel friendly staff

Leisure

4/10

Poor

18 Aug 2025

William

Man at the desk was very helpful
Door to bathroom had a punch hole which could have been fixed prior to our stay
Roach crawled on floor while using bathroom
Tv wouldn’t come on/off
Guy at desk came up and swapped remotes out
Don’t have front desk staff at all times

Leisure

10/10

Exceptional

15 Aug 2025

Scott

Very polite helpful staff

Leisure Partner

2/10

Poor

13 Aug 2025

Jaquette

it had a horrible smell to the room, i told front desk they offered me a mop and bucket, i told them im not mopping the floors,a rag and cleaning supplies was offered to me to clean myself. no cooking utensils or pans for the full kitchen that they offer. overall i will never return

10/10

Exceptional

13 Jul 2025

CYNTHIA

The cleanliness

Leisure Self

2/10

Poor

02 Jul 2025

Mia

Dirty, Wasn’t cleaned properly. Disgusting.

Leisure Family

8/10

Excellent

28 Jun 2025

Kathryn

Simple, clean. Bring your own hair dryer, no extras like coffee maker & only soap and shampoo.

Leisure

2/10

Poor

17 Jun 2025

Maurice

The price was ok but its a welfare hotel, dirty ,no early check in,no ice machines i wouldn't rent this place out to dogs

10/10

Exceptional

15 Jun 2025

Isaac

Great

Business Friends

10/10

Exceptional

10 Jun 2025

Isaac

Dhjoj

2/10

Poor

09 Jun 2025

Daniel

Said had availability with 4 rooms available. Put in reservation. Was charged and received confirmation. Then was called and told no availability with no money return

Self

10/10

Exceptional

27 May 2025

Atyionnia

No complaints

Leisure Partner

10/10

Exceptional

27 May 2025

Atyionnia

Receptionist was amazing

Leisure Partner

2/10

Poor

26 May 2025

Jesse

Crefund

My reservation was canceled they had no rooms available they said I’ll be refunded

Partner

8/10

Excellent

21 May 2025

Koko

Peaceful

Leisure Partner

8/10

Excellent

20 May 2025

Anthony

The shower didn't work in the room i stayed in

Business Friends

2/10

Poor

19 May 2025

Terra

Got there and clerk at front desk announced to the whole lobby they were over booked even if you have reservation no room but she’ll see if she can get us us rooms. Lucky us we got a room. The hallways stink. I slept on top of covers couldn’t get comfortable.

2/10

Poor

17 May 2025

jenine

I checked the room prior to checking in only to find a bunch of kisses chocolate wrappers, an empty ziploc bag under the bed and a wrapped up bundle of hair behind the trash can in the bathroom; but yet the bed was made. Were the linens fresh, only God may know.

Business Partner

6/10

Pleasant

13 May 2025

Ashley

2 things about this place bothered me the shower didnt work you could only take a bath i didnt feel like switching rooms so i just got some cleaning supplies and took a bath but the other thing is it has a kitchen but comes with no plates cups utensils or cookware ive never been to a place that had a kitchen that didnt even at least provide a plate and utensils. But!!! the staff!!!! 10/10!!!! Amazing from the front desk to the housekeepers very friendly and very helpful

Leisure Family

6/10

Pleasant

29 Apr 2025

CHARON

The room I stayed in had a faulty light in the bathroom. It kept flickering. You could tell that it had been an issue and no one changed the bulb. Also there was only 2 towels and 1 wash cloth on my room. Was okay for the night but elected to go elsewhere for the remainder of my stay.

2/10

Poor

27 Apr 2025

Tyler

I booked a room online to be called as I was parking saying they didn’t have a room
For me.

Leisure Self

2/10

Poor

21 Apr 2025

James

Place is trash

The room was dirty and had trash in it I changed room 3 times and each one was dirty! And the bathroom tub was dirty.

Partner

10/10

Exceptional

20 Apr 2025

Timothy

Good

4/10

Poor

18 Apr 2025

Aingye

Elevators still down. I am 6 months pregnant and they tried offered me a room on the 5th floor. I left and went to another hotel nearby with working elevators and free breakfast with stay

Leisure Family

2/10

Poor

17 Apr 2025

Vicki

Waited 25 minutes being only third in line to Check in. lobby bathroom unusable. Elevator to our 4th floor rooms BROKEN.
Would give this place a 0 since the rooms are non-refundable anyway.

Leisure

2/10

Poor

06 Apr 2025

Mikalah

The staff were awesome but the hotel itself was a mess, the elevator didn’t work so we had to go climb flights of stairs the whole weekend. The hallways smelled like animal urine & I let the front desk know but nothing was done. The hot water in the shower didn’t work we had to take cold showers. The side doors of the hotel were always propped open with rocks so anyone could walk in without a room key.

Business_and_leisure

2/10

Poor

03 Apr 2025

jerry

DISATISFIED

Old, dirty, elevator broke. Did not stay.

Friends_and_family Family

8/10

Excellent

22 Mar 2025

Katherine

Staff was so pleasant and professional! Valerie at the front desk checked us in and took extra care to make sure we had everything we needed.

Partner

2/10

Poor

09 Mar 2025

Devkumar

They had no hot water and water pressure was very low and didnt inform us.

Business Family

2/10

Poor

07 Mar 2025

Shackeina

Saw the reviews online and never believed until I had the very same experience. Booked the room but checked in late due to my trip delay. The night shift front receptionist informed me that I had the privilege to check the room before my actual check in. First of all, their elevator wasn’t working and I had to struggle with my items to the third floor. The staircases looked like a place where drug addicts resides. Upon checking the rooms, they were stink and in a deplorable nasty condition. One of the rooms weren’t cleaned, it remained just the very same as how the guest left it, (I have video proof) I’ve checked three rooms and there was only one that was far from being partially clean. The refrigerator door was falling off, dirty microwave and bathtub, window was unable to open because the lock was missing. Bed sheet and mattress were extremely stained and dirty (luckily I took my own disposable linens). Blinds full of dirt and the bathroom tub and sink was clogged with dirt and hair which stops the flow of water. The stove was left greasy and dirty and the trash bins as well. I was unable to prepare a meal and eat for the entire afternoon due to the nasty environment. I went ahead and purchased my own cleaning products and cleaned the room from top to bottom. Reported the matter to front desk but they careless about the condition, they’re about the money. I checked out early and demanded a refund which remains futile. It’s extremely gross, it’s not worth your money.

Business Family_with_children

2/10

Poor

05 Mar 2025

Verified traveler

Elevator never working

Customer service basura

Self

2/10

Poor

04 Mar 2025

Linda

Elevator was not working.. They were going to put me on 4th floor. Going to charge me $212.00 for pet fee. That is not mentioned anywhere on the website. Plus $10.00 every day after that. I canceled the reservations. Will not ever go there again

Friends_and_family Family

2/10

Poor

02 Mar 2025

BILLIE

Elevator was broken, dirty walls, floors, bathrooms. Rat poop In stairways .

10/10

Exceptional

24 Feb 2025

Brandy

The only downside we had was we had to pay for Wi-Fi you advertised free Wi-Fi but yet we had to pay for it

Friends_and_family Family

4/10

Poor

23 Feb 2025

Charles

Needs improvement

Although there was a freezer, there were no ice trays or ice machine available. Additionally there were no disposable cups. The pillows were very thin and unsupportive requiring g extra pillows to be provided. We also had to wait several minutes upon arrival to even see the front desk manager check us in. No front attendant was present for nearly 20 minutes and no way to notify them of our presence.

Partner

4/10

Poor

22 Feb 2025

BESSY

The first room the chair was a lot of wear and tear. I had to ask for a different room. The elevators were also out.

Leisure Partner

4/10

Poor

22 Feb 2025

Kenneth

There's no pots, pans, or utensils provided. You have to empty your own trash and change the linens. The comforter is a thin blanket and the mattress was terrible. The elevators were broken and it's noisy late at night. If you have a limited budget, it's serviceable for an extended stay with a kitchenette, and the staff was very helpful.

Business Self

2/10

Poor

21 Feb 2025

Angel

It’s says pet friendly online went to bring my cat in and they turned me away saying they only allow dogs

Leisure Self

6/10

Pleasant

19 Feb 2025

Andrea

Didn’t think they did a good job on cleaning my bath tub. It was hair in the tub and on the clean laundry (towels and wash cloths) but I brought my own so it didn’t bother me as much. I brought my own cleaning supplies to clean and sanitize all areas of use but the room was comfy and cozy besides the tub having hair all over it.

Leisure Partner

4/10

Poor

19 Feb 2025

Dan

no hot water

Business_and_leisure Self

10/10

Exceptional

10 Feb 2025

Rose

The elevator stayed broke ALL the time

Self

8/10

Excellent

18 Jan 2025

Kevin

I was completely satisfied

Leisure Self

2/10

Poor

11 Jan 2025

James

Non-functional elevators, refusal to relocate disabled customers to 1st floor despite having empty rooms. Rude & nasty employees

Business_and_leisure Family

4/10

Poor

30 Dec 2024

Stacey

😡

Leisure Self

10/10

Exceptional

05 Dec 2024

Stacey

Brittany was Top Tier with her customer service and making sure you were comfortable.

Leisure Self

2/10

Poor

05 Dec 2024

Melvonda

I book a one night stay but once i was given the opportunity to go check the room before signings, which i checked it out, at that time i canceled my stay and left. I would not recommend. Im still fighting with expedia for a refund because i never signed nor did i stay.

Leisure Partner

2/10

Poor

02 Dec 2024

michelle

The rooms did not smell good and I saw a roach

Leisure Family

8/10

Excellent

02 Dec 2024

Rose

Comfort Stay

Stay is good, All staff is helpful, and are eager to help you resolve your issue. Ms Valarie, she likes to make sure that you understand every step that she’s taking to make your stay very comfortable.

Friends_and_family Family