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Jamaica Palace

Port Antonio · Jamaica

Williamsfield; P.O.Box 277View location

8.2/10Excellent365 Reviews
Cleanliness8.8/108.8
Service8.6/108.6
Comfort7.8/107.8
Condition8.2/108.2
Location7.6/107.6
Neighborhood8.2/108.2
Amenities8.0/108.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Jamaica Palace

Nestled in the tranquil, verdant town of Port Antonio on Jamaica's northeast coast, this elegant hotel offers a luxurious escape.

Just 5 km from the vibrant resort area of Portland and approximately 90 km from Kingston, it's an ideal base for exploring the island's stunning beaches, cascading waterfalls, and majestic Blue Mountains. Following a complete renovation in 2007, this hotel boasts 80 uniquely designed, air-conditioned rooms and suites.

Guests can indulge in international and Caribbean cuisine while enjoying the soothing sounds of a natural waterfall.

A range of facilities cater to every need, including a garden, terrace, 24-hour reception, currency exchange, shops, tour desk, art gallery with a bar, two breakfast areas (indoor and outdoor), Wi-Fi, daily maid service, babysitting, room service, laundry, bicycle rental, playground, and parking.

Read more about this hotelShow less

Each spacious room and suite features an en suite bathroom, cable TV, in-room safe, king-size bed, and individually controlled air conditioning. Many rooms also offer balconies with breathtaking garden and mountain views, or stunning vistas of the sea.

The hotel also features a refreshing swimming pool, poolside snack bar, and ample sun loungers for basking in the Caribbean sun. Guests can enjoy breakfast daily, while lunch and dinner offer both set menus and à la carte options. Half-board, bed and breakfast, and full-board stays are also available.

Located in Port Antonio, Jamaica Palace Hotel is by the ocean, a 1-minute drive from Trident Castle and 7 minutes from Rio Grande. This hotel is 2.6 mi (4.2 km) from Blue Lagoon and 3 mi (4.9 km) from Folly Ruins.

Make yourself at home in one of the 80 individually decorated guestrooms. Rooms have private patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have bathtubs and hair dryers. Featured amenities include a computer station, multilingual staff, and laundry facilities.

Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Banquet facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 11:00 PM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

Beach nearby No rollaway/extra beds available No cribs (infant beds) available No elevators By ocean Events/parties not allowed Professional property host/manager Pets not allowed Service animals not allowed

Important information

  • Property Alerts
    This property's listed general deposit is refundable via credit card within 1-3 days after check-out, pending room inspection.
  • You need to know
    • One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • No pets and no service animals are allowed at this property.
  • Special Instructions
    The front desk is open daily from 7:00 AM - 11:00 PM. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Onsite parties or group events are strictly prohibited
    • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Early check-in is available for a fee (subject to availability)
    • Late check-in fee for check-in between 7:00 AM and 1:00 PM
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    Arabic

    English

    Spanish

Nearby attractions

Trident Castle 0.7 km / 0.5 mi
Frenchman's Cove Beach 2.7 km / 1.7 mi
San San Beach 2.9 km / 1.8 mi
Blue Lagoon 4.6 km / 2.9 mi
Folly Ruins 4.9 km / 3 mi
Rio Grande 5.5 km / 3.4 mi
Anglican Church 5.5 km / 3.4 mi
Portland Parish Church 5.7 km / 3.6 mi
Port Antonio Square 5.9 km / 3.7 mi
Musgrave Market 6 km / 3.7 mi
Errol Flynn Marina 6.2 km / 3.8 mi
Bikini Beach 6.4 km / 4 mi
Fort George 6.7 km / 4.1 mi
Winnifred Beach 7.3 km / 4.5 mi
Sharshy Beach 8.8 km / 5.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2007
  • Number of floors (main building): 2
  • Number of floors (annexe): 2
  • hotel
  • MasterCard
  • Visa
  • City centre
  • Nearest Bus / Metro Stop
  • Airport
  • Beach
  • Golf course
  • Car park
Show 39 more facilities & services
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fi
  • Local and international calls
  • Room service
  • Laundry service
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Hotel safe
  • Currency exchange facilities
  • Shop
  • Garden
  • Terrace
  • Sun terrace
  • Dining area: 1
  • Grill/BBQ
  • Private pool: 1
  • Café
  • Bar
  • Restaurant: 2
  • Non-smoking area
  • Smoking area
  • Poolside snack bar
  • Banquet hall
  • Air conditioning in Restaurant
  • Conference room
  • Outdoor freshwater pool: 1
  • Sun loungers
  • Parasols
  • Massage
  • Spa treatments
  • Breakfast
  • Set menu lunch
  • Set menu dinner
  • Picnic
  • Non-smoking establishment
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG

    Photos are not available for this room type.

    Jamaica Palace

    DOUBLE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG

    Photos are not available for this room type.

    Jamaica Palace

    JUNIOR SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR TWO DOUBLE BEDSDOUBLE • SUPERIOR TWO DOUBLE BEDSDBL.2D-SU

    Photos are not available for this room type.

    Jamaica Palace

    DOUBLE SUPERIOR TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Jamaica Palace

8.2
Excellent
365 Reviews
Cleanliness
8.8 /10
Service
8.6 /10
Comfort
7.8 /10
Condition
8.2 /10
Location
7.6 /10
Neighborhood
8.2 /10
Amenities
8.0 /10
100 reviews shown
10/10
Exceptional
21 Jul 2026
Subrina
I got exactly what I was looking for, peace and tranquility. I recommend this hotel to anyone looking for just that. The place is beautiful in a very unique way. The food was delicious. My only complaint was that ‘some’ of the staff in the restaurant weren’t as attentive as I would have liked but overall the trip is very memorable. I will definitely be visiting again. Thank You Jamaica Palace for a wonderful stay. Big up to Georgette,Leslie and the other gentleman that works in the restaurant, I can’t remember his name.
Friends
8/10
Excellent
21 Jul 2026
Lennor
The accommodation and staff was great but breakfast was very basic and need to improve ....yogurt especially!
Partner
10/10
Exceptional
19 Jul 2026
Dorette
The art work in the hotel was amazing. The rooms were large and comfortable.

Downside, there are no chairs for sitting in the outdoor spaces. (Except dining room).
And no outdoor spaced associated with the room so no outside views from the room either.
Family
8/10
Excellent
13 Jul 2026
Charlene
I like the decor. If I'd change one thing.. it would be the importance of a pen and a notebook in the rooms. Yes we have phones, however, some ppl still prefer the \"old fashioned way\" of communication! Loved breakfast-yhe staff and the concierge staff! Thanks❤️ for having us!! #CP❤️JD
Partner
2/10
Poor
13 Jul 2026
camille
I booked this hotel as I was invited to a wedding in the area. Photos posted online of course show that this property is basic. However, when you arrive it is beyond basic. The property gives old plantation vibes. The check in area has no fans, no sort of air or even welcome beverages. The staff moves with zero sense of urgency to get guests on their way. Clearly everyone wants to be the boss instead of working together in favor of the customers.
We were taken to our room where there was NO AIR ON. The room was sweltering, and with an hour gone by not much difference was made. I brought this to the attention of a staff member who said she would send someone — but no one came. I also advised her that the door of the room had significant gaps and not only was this a safety issue for me but also raised concerns for bugs, and reason as to why the room was not getting cooled.
Over my 3 days there no one came or cared enough. The bathroom light/fan system when turned on sounded like crickets were stuck it in.
The free breakfast that was included was enough to feed a toddler. The dining room staff also moved as fast as snails.
Overall I would not recommend.
Partner
10/10
Exceptional
12 Jul 2026
Cloverlyn
I booked the hotel reading the reviews both good and bad and not sure what to expect. However, our experience was perfect. We stayed in room 30 and it was clean. The water pressure was great, the air-conditioning and everything worked fine. We had breakfast twice there and it was delicious. The facilities were clean and welcoming and picturesque. We Absolutely loved the property. It was well kept, pool was clean and the property is close to many food options and attractions. We had a perfect time and will definitely be back! The stone on the floors from the pictures look textured as if you could feel the stones on your feet Howe er it’s a completely smooth surface. It feels like flat tile with no grooves that was a nice touch.
Partner
8/10
Excellent
11 Jul 2026
Janice
Great location!
Family_with_children
6/10
Pleasant
05 Jul 2026
Jalean
Property was clean and quiet. Some basic stuff were missing from the room in my opinion. Food was alright. Pool is great, but would recommend a lifeguard since it’s 8ft deep.
Family_with_children
6/10
Pleasant
04 Jul 2026
Lauren
The Jamaica Palace is, perhaps, one of the best in Port Antonio. Impressive when one drives in, but where were the peacocks of old we had heard about? The rooms are HUGE and comfortable - more like a very large studio apartment. But while we were told upon booking that each room could sleep three, what that means is two adults and a child. With five adults, our two-room reservation was inadequate - their two adults to a room policy is mandatory, which is a little ridiculous in rooms of that size. And we ended up having to pay for a separate room for one adult for our two-night stay. Was it worth the additional cost? Probably not.

The bathrooms have a step-up tub which is quite difficult to navigate for someone older and the tub has no safety bar or tub mat to steady someone disabled. Hand-held showers would have been great, but non existent.

The staff is helpful and kind, but SLOW. The property is dated and lacked proper cooling in common areas including the dining room, which is pricey, although the food is good. No FANS in the common areas and no air conditioned option in the dining is unforgivable in a place such as this on hot, humid summer days.

Our first night we had to change rooms TWICE. First, because the fire alarm kept chirping as the battery was low. Second, because the air conditioning in the new room was not working properly, which meant a change back to the old room as they did locate someone to change the battery in the alarm system.

Overall, FAIR.
Family
10/10
Exceptional
04 Jul 2026
Keith
A very well maintained property. Cleaned and very photogenic. I loved the staff interaction with us and all my requested services were attended with prompt. Sleeping on our bed was very comfortable and is one of my best hotel experience.
Friends_and_family Family
6/10
Pleasant
01 Jul 2026
andrew
*Breakfast at Jamaica Palace Hotel – 2/5*

Breakfast was a letdown for all but one of our 7 mornings we stayed. The menu was very limited and the quality was low. We were told there’s a two-egg limit, and there was no turkey bacon any day — a problem if, like me, you don’t eat salt fish. The ackee and calaloo both appeared to have salt fish, so options were even fewer. The liver option was extremely tough, and the fried dumplings were overdone and hard to eat.

*Recommendation:* Add a hot protein option that more guests can eat, like stew chicken or curried chicken, even in a small portion for breakfast. It would give non- salted fish eaters something substantial and make the breakfast feel far more complete. Right now, it feels like an afterthought for a hotel at this level.
Partner
10/10
Exceptional
29 Jun 2026
Kevin
After an incredibly disappointing experience at another property, finding Jamaica Palace felt like discovering a hidden gem. From the moment we arrived, we were welcomed with genuine hospitality, and the difference was immediately apparent.

The property is absolutely beautiful—peaceful, impeccably maintained, and surrounded by breathtaking views. The grounds are lush and meticulously cared for, creating a relaxing atmosphere that made it easy to unwind despite the stressful start to our trip. Every area of the property reflected pride of ownership and attention to detail.

Our accommodations were clean, comfortable, and exactly what we expected. Everything was well maintained, and the overall experience restored our confidence after what had been a very difficult situation.

Beyond the beauty of the property, the staff made us feel valued and cared for. Their kindness and professionalism turned what could have been a ruined trip into a memorable one.

Jamaica Palace truly was the saving grace of our vacation. If you're looking for a peaceful, picturesque property with outstanding hospitality and stunning views, I cannot recommend it highly enough. We are incredibly grateful to have found it and would not hesitate to stay there again.
Friends_and_family Family
10/10
Exceptional
28 Jun 2026
Veronica
Great. Would go back
Family_with_children
10/10
Exceptional
25 Jun 2026
SONIA
Circular bed was nice
Partner
4/10
Poor
21 Jun 2026
Sherene
The property is very outdated. The pool area was nice but no bar was open, no service. Never took a hot shower. Luke warm water with old plumbing. Spacious rooms was the only plus. Front desk staff was not attentive to guests. It is what it is. No one went above and beyond.
Friends
8/10
Excellent
17 Jun 2026
Steve
It's an ideal location in Portland to access the beaches and other historical sites.

Employees were extremely helpful courteous; notably the dinning room servers may need additional training to help strengthen the skills

The hotel landscape is beautifully manage with beautiful interior art work pieces, etc
Friends
8/10
Excellent
17 Jun 2026
Vivine
Kinda spooky especially when you entered lobby. Need to get rid of those artwork they freaked me out
Self
10/10
Exceptional
16 Jun 2026
Colleen
This place was amazing!!
Friends
10/10
Exceptional
15 Jun 2026
Kizie
My experience was very good, especially dealing with the front desk ladies and the ladies and that in the dining room surface was very good. But on the other hand, they could remodel this property. The property could use some paint job.
Family
6/10
Pleasant
09 Jun 2026
Megan
The property is beautiful but needs updating. Most importantly, the beds need updating. The bed felt like we were laying on wood. It is so hard and painful to lay on. There was an empty room across the hall with a much softer and more comfortable bed, but the manager would not allow us to switch to that room without paying an additional $120 a night. The hotel has 80 rooms and less than a dozen were occupied. We ended up getting extra pillows to sleep on, but it was uncomfortable. Had the manager been a little more accommodating, we likely would return to the hotel. The breakfast was delicious and the restaurant staff were friendly. However the hotel is empty and has no entertainment or anything to do if it is raining.
Partner
2/10
Poor
07 Jun 2026
Shaniel
We stayed at Jamaica Palace and overall the experience was very disappointing despite a few positives.

Check-in was okay, but things went downhill later that night when there was a nationwide power outage. The hotel generator did not kick in automatically, and when it eventually did, our room’s AC still didn’t work. We later discovered that other guests had AC, which made the situation even more frustrating.

When we raised the issue at the front desk, we were told the ACs do not work on generator power. Because the room was extremely hot and uncomfortable, we had to request a room change just to be able to sleep.

Another inconvenience was the lack of basic amenities in the rooms, such as a hair dryer. We were told we had to request one from the front desk, only to be informed they were short on dryers but they gave us one to borrow.

Breakfast was inconsistent. Day one was good, but day two was disappointing the French toast and eggs were not enjoyable.

After electricity was restored, we were even asked if we wanted to move back to our original room, despite it raining heavily at the time. The expectation that guests would move in those conditions was very poor service and showed a lack of consideration.

During breakfast, staff repeatedly asked for room numbers, which felt unnecessary and interrupted the dining experience.

Overall, the property has potential, but the service standards and guest care need significant improvement.
Family_with_children
8/10
Excellent
19 May 2026
Samantha
I have stay here before and was very happy they could accommodate my family and I.. We booked another accommodation which was not as advertised…

Breakfast is on point and with a wide choice. Room was clean and smells clean too… Great location to pop into town or to Boston beach…
I will be back..
Friends_and_family Family
10/10
Exceptional
03 May 2026
Christopher
The front desk ladies and gentlemen was extremely polite and very friendly. Excellent customer service and the restaurant staff was fantastic also.
Friends
8/10
Excellent
15 Apr 2026
Barbara
Ms. Moore - Operations Manager was accommodating as well as Georgia who was very helpful at the time of booking.
Ensure what is advertised is accurate on this site.


Omlettes were good. Would have liked more local fruits that were available in the area. Male server was exceptional...name starts with D, may be Damanique?

Friends
8/10
Excellent
13 Apr 2026
Lorella
The staff was excellent, breakfast was filling, property clean. Check-in was arduous, but the front desk staff was pleasant and made every effort to alleviate the situation. Note that there is a two hundred dollars refundable incidental charge that can either be paid in cash or held against a credit card, it cannot be held against a debit card as I learned the hard way. Expedia does not explicit provide that information. Overall it was a good stay. Quiet property, beautiful view from the balconies, lovely pool deck with a Jamaica-shaped pool. Close to the town and many eating areas.
Friends
8/10
Excellent
10 Apr 2026
Berenice
Great hotel in a stunning property with really friendly staff at reception. Had an issue with bathroom shower which sprayed onto the wall and then the floor - apparently a result of bath/shower design so the staff couldn't help.
Otherwise had a great stay with good food, although the restaurant was pricey. Would stay again though.
Friends_and_family Family
10/10
Exceptional
03 Apr 2026
Colleen
I enjoyed the 3 days spent at this hotel,very close o the beach and to vist places of interest.
Friends
10/10
Exceptional
01 Apr 2026
BRUCE
Great location, good food at the restaurant. Lovely pool and fantastic area. Portland is lovely
Partner
8/10
Excellent
29 Mar 2026
Kenroy
Breakfast menu was excellent. Dinner options for kids could be improved on.
Family_with_children
6/10
Pleasant
27 Mar 2026
Alexandria
Clean room staff were great food was delicious!
Partner
10/10
Exceptional
27 Mar 2026
Linford
Very good experience. I would love to go back again
8/10
Excellent
25 Feb 2026
Lola
Beautifully kept grounds and hotel
Partner
10/10
Exceptional
18 Feb 2026
Marva
Clean room snd bathroom friendly and helpful staff.
2/10
Poor
16 Feb 2026
kedesha
Hotel is old. Good horrible
Leisure Family
8/10
Excellent
11 Feb 2026
Anekia
Staff was nice
Business_and_leisure
2/10
Poor
09 Feb 2026
Shanecie
I checked out the hotel a day early and they refused to refund my money they told me I booked through Expedia so I have to reach out to Expedia and Expedia is now telling me the hotel doesn’t want to refund my money for the night I did not overall the hotel is in a good location close to all the other beaches and rivers but the rooms need updating and bug control they have roaches that’s why i checked out early
Leisure Family
2/10
Poor
09 Feb 2026
Shanecie
Something else
Leisure Family
8/10
Excellent
06 Feb 2026
Kort
Great
4/10
Poor
27 Jan 2026
Jennifer
Room service was super slow, breakfast delivered to room in takeout box instead of crockery and silverware. Couldn’t get coffee until 8:15am as coffee not ready. Room service wasn’t available for breakfast as short staff (apparently only 2 staff working). Lunch in restaurant took over hour and a half to 2 hours when only person in restaurant dining. No normal chair in room to work from laptop and none available in hotel. Front desk very rarely answered phone, to keep calling. Hotel could do with providing kettle in room so guests can make coffee themselves. Hotel should be DOWNGRADED TO 3 or 4 star. Very disappointed, would not recommend!!
Leisure Partner
8/10
Excellent
23 Jan 2026
Karen
The room was clean and the staff was nice.
Leisure Partner
10/10
Exceptional
14 Jan 2026
Marva
Everything’s exceeded our expectations. The rooms were very spacious and the bathrooms were upgraded. The bed and linen comfortable and soft and the staff were amazing.

That Jamaican breakfast was awesome and the servings ample.

Everybody should try those chili wings on the lunch menu - simply dynamite.
10/10
Exceptional
09 Jan 2026
Urane Delz
Well maintained. Staff was amazing. Room dated but clean and provided everything i needed, mosquitos are plenty probably need to a big spray like Gee jam as they are in the same area and i didn't experience mosquitoes there and it was within a day.
Partner
10/10
Exceptional
07 Jan 2026
Rebecca
beautiful accomodation. room was spotless and very spacious.. breakfast was lovely...staff really friendly... grounds very beautiful..
Friends_and_family Family
8/10
Excellent
04 Jan 2026
Oliver
The room was very clean and the staff were very courteous and friendly.
Leisure Partner
10/10
Exceptional
04 Jan 2026
Nicola
Great staff and overall service
Business_and_leisure Family
8/10
Excellent
01 Jan 2026
Angela
Good internet .. comfy beds big rooms beautiful building .. staff slow and some not friendly .. nice pool
good value
Partner
6/10
Pleasant
31 Dec 2025
KEMAR
Staf
10/10
Exceptional
30 Dec 2025
Kevin
The staff was absolutely amazing, very accommodating, made all efforts to make you comfortable, only draw back was the dinner menu for me. But overall am awesome experience, would definitely go back.
Leisure Partner
8/10
Excellent
27 Dec 2025
Veronica
Ideal location, beautiful garden, property very clean and breakfast was good.
Leisure Partner
8/10
Excellent
27 Dec 2025
Tracey
The rooms were very clean and spacious. The staff was extremely pleasant and courteous, especially Damion, who consistently checked in on us to ensure we were comfortable and had everything we needed.
6/10
Pleasant
23 Dec 2025
SEAN
At best the place is just somewhere to sleep. No entertainment, no activities. Limited fiods
Leisure Self
10/10
Exceptional
22 Nov 2025
Richard Arthur
The room was clean. Breakfast and lunch was great. Thr staff was very friendly and accommodating.
10/10
Exceptional
09 Nov 2025
Gerry
Yes the room was very clean the staff was amazing and it show that the owner is on top of is biz it was a hurricane and they where prepared we had light hot water they told us the ac will not work so they gave us fan which did a great job it my go to spot whenever am in Portland love the pool the property clean lots of beautiful fords beautiful sea views amazing staff thank you to all the staff we appreciate you awesome service and I have to also big up the chef’s because the food was really good
10/10
Exceptional
13 Oct 2025
lorna
Property is well maintained, bathroom was spotless, rooms spacious and staff very helpful and friendly. Great dining options and the food was great. Some music or entertainment on property would be nice, but would definitely come back
Family_with_children
6/10
Pleasant
05 Oct 2025
Monifa
The food was good.
Friends_and_family Family
8/10
Excellent
30 Sep 2025
Paul
Healthy breakfast
Leisure Friends
10/10
Exceptional
16 Sep 2025
Kristina
The property was very peaceful and serene.
They closed the pool early one of the two nights i was there but other than that breakfast was included in our reservation and it was nice hot jamaican food ❤️
Leisure Family
10/10
Exceptional
09 Sep 2025
Betina
Many thanks to all the exceptional staff and security for their kindness, delicious cuisine and five star service. We definitely recommend
10/10
Exceptional
06 Sep 2025
Jody-ann
Our room was clean with a lot of space. Staff were very welcoming and nice. The property was well kept with a beautiful pool that was the shape of Jamaica. Breakfast was good!
Leisure
10/10
Exceptional
02 Sep 2025
Andrea
Great free breakfast!! Lovely property
Leisure Partner
8/10
Excellent
02 Sep 2025
Dane
Lovely scenic view, ambience and quiet, rooms bedding and bathroom could be a bit more spacious.
Leisure Partner
6/10
Pleasant
23 Aug 2025
Shani
It's a beautiful property, but the rooms are extremely outdated
10/10
Exceptional
07 Aug 2025
Michael
Always wanted to stay there. Property and pool was amazing. Rooms are ok, could use a little work. Breakfast was decent. Would return for a short stay
Leisure Friends
8/10
Excellent
07 Aug 2025
Flavia
My overall stay was very good, especially with breakfast included with the stay. However, the hotel has an undisclosed pork restriction, which limited the food options to mostly chicken. The hotel also did not have any washcloths, so my family and to find a store to purchase our own
Leisure Family
10/10
Exceptional
06 Aug 2025
Ashley
Comfy bed quiet space
4/10
Poor
06 Aug 2025
Maxine
It’s beautiful
The dining room staff is very rude and unwelcoming
Leisure Family
6/10
Pleasant
04 Aug 2025
Valdean
I enjoyed the breakfast option available to guests; the room was clean and comfortable. Internet access was available and consistent. Having private transportation would make it easier to access local amenities. The \"satellite\" tv was a challenge to watch.
Leisure Partner
8/10
Excellent
26 Jul 2025
Denise
The pool is amazing...well lit at night.
10/10
Exceptional
16 Jul 2025
Christina
The artwork is spectacular and the staff was EXCELLENT will be back again ohh and th3e food was bomb love the island flavor on the menu
10/10
Exceptional
09 Jul 2025
Ann-Marie


⭐️⭐️⭐️⭐️⭐️ 5-Star Review

My stay at Jamaica Palace Hotel was absolutely wonderful from start to finish! From the moment I arrived, I was greeted with warm smiles and exceptional service. The check-in process was quick and easy, and the staff made sure I felt welcomed and informed about everything the hotel had to offer.

The room was spotless, beautifully decorated, and incredibly comfortable — the bed felt like sleeping on a cloud! I especially appreciated the little touches, like complimentary bottled water, plush towels, and the amazing view from my window.

The amenities were top-notch: the pool area was clean and relaxing, the on-site restaurant served delicious food with great variety, and the breakfast buffet was generous and fresh each morning. I also loved the convenient location — close to shops, restaurants, and local attractions.

But what really made my stay unforgettable was the staff. Everyone I encountered was friendly, attentive, and truly went above and beyond to make sure I had everything I needed.

I would highly recommend Jamaica Palace to anyone looking for a relaxing and enjoyable getaway. I can’t wait to return!

Ann-Marie Taylor
8/10
Excellent
25 Jun 2025
Aden
The sheets and towels look worn and yellowing. Could used some updating. The rooms across from our rooms were undergoing refurbishing so the outside was a bit unkempt.
Leisure Family
8/10
Excellent
10 May 2025
Marcia
Beautiful property, the gardens surrounding the property are immaculate. This is a classic old hotel with art work in abundance everywhere, classic period furnishings are priceless. The staff was very friendly and welcoming. Breakfast was sumptuous. We had dinner there twice and the food was delicious. You should visit to see the art of the great Ken Abondano Spencer in a part of Jamaica brimming with natural beauty.
Leisure Family
8/10
Excellent
09 May 2025
Michaela
Beautiful property, friendly staff, breakfast was good! The artwork is amazing, the entire place is like an art gallery, gorgeous! The pool is pretty big and fun to swim in. I had such a good stay and looking forward to returning.
Business_and_leisure Partner
10/10
Exceptional
01 May 2025
Heidi
Beautiful Boutique Hotel. I cant wait to go back
Business_and_leisure
10/10
Exceptional
28 Apr 2025
JANICE
The pool was awesome! Staff courteous
8/10
Excellent
26 Apr 2025
LOVELL
Quiet and safe area to vacation
Leisure Partner
6/10
Pleasant
19 Apr 2025
Cheri Ann
After booking online and arriving at the hotel we were told we had to pay a holding fee of USD 200. In this day and age we thought this to be very inconvenient and archaic. Of course when we tried paying this holding fee, the machine would not work for some of us and for others it ended up charging the card twice. Checking in took forever and a few of my friends had to change room because of sparkes flying from the light in the room.

Breakfast was ok and the staff we encountered in the morning seemed more knowledgeable about the operations. The beds were comfortable.
Leisure Friends
6/10
Pleasant
16 Apr 2025
Sashana
I liked the paintings, and sculptures.
Leisure Friends
8/10
Excellent
13 Apr 2025
TANYA SUE
The front desk staff was amazing !
Business_and_leisure Partner
10/10
Exceptional
13 Apr 2025
christopher
The property was clean.
Checking was easy.
Food was tasty
Most of the Staff very hospitality.
The property could benefit from a gym and completely renovated pool.
6/10
Pleasant
11 Apr 2025
Rashadda
The Jamaica Palace Hotel is beautiful and the staff we welcoming and friendly. The rooms were adequately sized. The landscape and pool are gorgeous. It was a challenge to do early check in but the staff were able to accommodate us. The cons are there’s not any dining options nearby. It requires a drive 20 mins out to find food. The hotel doesn’t provide snacks or a little cafe for quick meals.
Leisure Partner
10/10
Exceptional
04 Apr 2025
RONSHEEKA
I booked two identical rooms and my friends room was noticeably smaller and not the same design on the wall so that was a bit meh but the stay was still great. Beautiful property, very nice pool. Complimentary breakfast that came with my stay was excellent. The room key was missing and the front desk person was nonchalant but again I only stayed one night so I didnt press the issue. When in Portland I would definitely stay there again.
Leisure Friends
8/10
Excellent
04 Apr 2025
BRUCE
Great place to stay in Portland
Leisure Partner
10/10
Exceptional
18 Mar 2025
Cicely

Tranquil Getaway

This was my first time in Portland Parish, ao I wanted to stay close enough to town, so I could access the markets, restaurants, and other ammenities whenever needed. I read a lot of positive reviews about Jamaica Palace, so I decided to stay there. It was a lot more than I imagined. The old, colonial styled buildings were very well kept and elegantly adorned with paintings and sketches. The restaurant was very big, and it was set up in a sophisticated manner. The grounds and surrounding vegetation were well manicured. The staff was quite friendly, which was no surprise. The food was excellent, and the entire area was very peaceful.
Self
10/10
Exceptional
04 Mar 2025
Rajee
Love
Leisure
4/10
Poor
27 Feb 2025
Jagga
Better beds outside lamps shine into the room
Leisure Family
10/10
Exceptional
24 Feb 2025
Melissa
I will definitely be back, it was a beautiful welcome and a clean, quiet stay in what felt like luxury.
Leisure Family
8/10
Excellent
20 Feb 2025
Richard
Overall good experience. Quiet and peaceful spot. Staff was friendly.
Leisure Family_with_children
10/10
Exceptional
06 Feb 2025
Jill

Beautiful Classic Palace in Paradise

Upgraded to a suite. Check-in was seamless and staff is friendly. Delicious full Jamaican or American breakfast was included.
Friends_and_family Family
10/10
Exceptional
01 Feb 2025
Dr. Patrice
We had an enjoyable stay and will definitely return!
Business Partner
10/10
Exceptional
23 Jan 2025
Ricardo
The property was located close the town. The property was well kept, the food at the restaurant was very good.
Leisure Friends
8/10
Excellent
12 Jan 2025
Kean
The property was in a good location
Business
10/10
Exceptional
12 Jan 2025
Michelle
We had a great experience. The staff was very friendly and accommodating. The setting is tranquil and is located close to most of the major attractions in that area!
10/10
Exceptional
12 Jan 2025
Michelle
We had a pleasant experience! The staff is friendly and accommodating! It is a very tranquil setting, great for relaxing and unwinding. We definitely enjoyed our stay and will visit again in the future!
Leisure Family
10/10
Exceptional
02 Jan 2025
Donna
Jamaica Palace is Peaceful, Calm and Quiet with a Guaranteed Warm and Comfortable Welcome, no matter what time of year.
It is spacious and clean. The grounds and pool are Amazing too.
Breakfast is included and is Excellent.
Well done to all reception staff for responding to all enquiries.
Outstanding services from Sonia on reception and All Security.
Leisure Friends
8/10
Excellent
31 Dec 2024
Santana
I was dump struck to the fact I couldn’t have visit in my room. Overall it was clean hotel and friendly staff.
8/10
Excellent
31 Dec 2024
Violet
No activities
Leisure
8/10
Excellent
30 Dec 2024
Kerene
Great staff
Leisure Family
10/10
Exceptional
20 Dec 2024
Yonea
It was beautiful and the staff was amazing their service and attentative was wonderful.
Leisure Partner
8/10
Excellent
08 Dec 2024
Jean Mecknic
I did like the environment (The nature).
I didn't like the fact they close too early.

Location & surroundings

Jamaica Palace
Williamsfield; P.O.Box 277, Port Antonio, Jamaica

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Jamaica Palace

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