Tropical Lagoon Resort

Jamaica , Port Antonio
PORT ANTONIO, Blue Hole Road
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50 reviews shown

2/10

Poor

11 Mar 2026

Crystal

The pool was un usable, the amenities were not at all available no restaurant no spa jist a room noone else was there beside one caretaker he was great!! The room was huge and nice ! The property was under construction.

Partner

6/10

Pleasant

05 Jan 2026

Zachary

The room was nice. Had cable tv and air conditioner. Good location. There is a nice beach in the blue lagoon but it’s a 10 minute walk down some very steep steps. Some of the property was under construction. No food or drinks sold on property.

2/10

Poor

23 Dec 2025

John

The room had a smell, roaches, no cold water. Did not get the room I paided for. No refund yet.

10/10

Exceptional

26 Feb 2025

trevor

The crew from the entrance all the way down too the blue lagoon beach and bar are truly amazing!! Friendly, polite and always ready to help with absolutely anything a guy could need!! Will be back!

Leisure Self

2/10

Poor

19 Jan 2025

Keith Peron

This property should not be sold as is as the maintenance and cleanliness is unacceptable

2/10

Poor

02 Jan 2025

Lamar

Everything

2/10

Poor

02 Jan 2025

Frank

I didn't stay at the property
I hope i was not charged?

4/10

Poor

05 Nov 2023

Christine

But the Resort is not open noch restaurant no bar no breakfeast big construction site.Please put out on the booking side!

Partner

6/10

Pleasant

05 Sep 2023

Shemar

There wasn't any water there at one point, no wifi

Business_and_leisure Partner

2/10

Poor

16 Jul 2023

Moesha

Terrible stay

Business Family

4/10

Poor

20 Dec 2022

Verified traveler

Wasnt what we expected

We book in 4pm in the evening and the room wasn't ready. On arrival i was told their restaurant and bar was out of service due to refurbishment. The remote had no battery and most of the time there is no one at reception.There was one cup in cupboard and the fridge could not close and kettle did not work.I was told security would be on site at 8pm but since i been there, there has been no security.i book in friday and i got one tissue, there was no room service and when i ask, i was told i was not there and there should be two set of key but they cant find one set so they were unable to enter because we was not there, mined you when i booked i was guaranteed private beach and was told because blu lagoon is shut down, we couldn't access the beach because the hiil is too steep and we had our baby so we had to visit outside beach and knowing they couldn't find one set of keys made me anxious and not safe.We were book for friday until monday but we book out sunday after world cup and again no one in the office so we left the keys with one of the worker. We are very disappointed with our stay but hope improvements are made for future guests.

Friends_and_family Family

6/10

Pleasant

28 Nov 2022

Camell

Nice property

The stay was overall pretty good. I think I would stay there again, but it would not neccessarly be my first choice. There was another couple that we were with that had a suite with a kitchen and the oven did not work. Also, the pool lights in the community pool did not work. The gas grill at the community pool was not operational either. There are small things that needed repair. This is a nice property. Air conditioners work, they keep the rooms clean and neat. The time for the office to be open was spotty. We pulled up at about 7:30 pm and barley got into our room. The security gaurd had to call someone to come to the property.

The Lagoon was nice, but seems as though they would have cleaned this portion of the property better than what it was.

Partner

10/10

Exceptional

28 Sep 2022

Alexia

om this property you have s piece of mind wake up to birds and a beautiful view of the hills

Business_and_leisure Partner

6/10

Pleasant

22 Jul 2022

Donrad

The road to and from the property leaves a whole lot to be mindful of. The destruction of the road by the government leaves a bitter taste in my mouth. I wouldn’t be going back to that area anytime soon. The property is isolated and have steep terrains to walk. Average accommodation. The only bright spark is the local taxi driver named Phillip, very courteous, knowledgeable and a kindred spirit

Leisure

8/10

Excellent

25 Jun 2022

Miguelle

Tropical Lagoon Resort has a very inviting atmosphere despite the obvious reconstruction efforts on property. I called en route to secure dinner (anticipated late arrival) and reception was very helpful with this. My check in process was very quick, and we got to our room within minutes of arrival. General information for the stay (Wi-Fi password, breakfast hours etc) was not thoroughly/openly disclosed. Arrived late afternoon and wanted to take a dip in the pool. Pool towels were not available (laundry attendants had already left and there seemed to be no access to provide me with one). In the late evening - lighting around the property (parking area, room garden etc) was sub-standard. Room was clean and appliances all worked. We had no hot water to shower (though advertised as an amenity) and was told that they forgot to put the switch on... If you're looking for a getaway from the hustle and bustle - this resort is quiet and relaxing. View is amazing! I'm sure that after all has been done on site - I shall visit again. If you leave your door open for a split second, however, be prepared for flying bugs - quite noticeable during my time there!

Leisure Friends

10/10

Exceptional

28 Feb 2022

Yvonne

The close proximity to the Lagoon was a definite plus. The rooms were very clean and comfortable. The grounds were lush, well kept and “organic”.

Leisure Partner

10/10

Exceptional

21 Feb 2022

Eliza

Friendly and helpful general manager. Beautiful beach bar with friendly staff, a pretty lagoon view, and good music! Just keep in mind that it is very hilly so may not be best for someone with limited walking ability.

Leisure Self

6/10

Pleasant

06 Nov 2021

Carlene H.

It’s quaint and the view is beautiful. Staff is very helpful and courteous. Wi-Fi is not consistent but overall a great stay.

Leisure Family

10/10

Exceptional

02 Aug 2021

Verified traveler

The staff was amazing. We celebrated my husbands birthday and was surprised in our villa with ice cream for everyone by our housekeeper Nicola. Everyone from the front desk staff was awesome. This was our second stay at the resort. We look forward to many more future stays.

Leisure Partner

10/10

Exceptional

30 Jul 2021

Verified traveler

It’s a beautiful place, staff was ok. Only issue is there wasn’t much utensils we had to buy our own stuff, the place is private and quiet the grounds is green and very clean.
Much recommended

Leisure Partner

6/10

Pleasant

20 Jul 2021

Verified traveler

Not hot water in the pipe

Leisure Family

10/10

Exceptional

25 Jun 2021

Jasmine

These villas

Friends_and_family Family

8/10

Excellent

21 Feb 2020

Maura

This is a great spot for a quiet getaway. The views are spectacular! The room we had booked was not available upon check in, so they put us in one room for the first night then upgraded us to a beautiful suite for the rest of our stay! Yes, the walk down to the lagoon is a bit steep, but definitely worth the trek. The meals we ate were tasty and made to order. When we go back to Jamaica (whenever that may be) we would definitely stay here again!

Leisure

8/10

Excellent

31 Aug 2019

Verified traveler

beautiful scenery and property---------walkway to lagoon too steep and slippery--------great staff------friendly people---very helpful--Ill be back!!

Leisure Partner

8/10

Excellent

14 Jul 2019

Verified traveler

The surroundings are impressive and view breathtaking... really wonderful view of the sea and lush vegetation! The property is very well kept and painstakingly clean (including the two swimming pools)!
Access to a private beach not for the physically unfit, but well worth the journey down a steep hill)..
Meals are good and staff are pleasant and make an effort to address problems (would be nice if there weren't any!).
Internet access needs to be improved,

Leisure Partner

8/10

Excellent

07 Jul 2019

JaredPurdy

The property is quite beautiful with lovely views of the lagoon, and the surrounding mountains. The first night we were there, there were a few deficiencies with our room, which were rectified the following day. Over all, our room, and I suspect the others need a refit/reno, which I believe they are in the process of doing. The staff were fantastic: Cordaline in the restaurant went above and beyond the call of duty. Devina who cleaned our room was fantastic and a joy. Monique in the front desk, who was just one of two front desk staff that I spoke with was wonderful. The food in the restaurant was also quite good, though our experience was limited. We ate breakfast every day, and I had ackee and salt fish with boiled banana and boiled breadfruit. It was excellent. My wife was happy to have fried eggs with hard dough, and she was happy. Our first dinner there was \"okay\". My wife was not pleased with her stewed chicken (she's Jamaican and knows how to cook stewed chicken). It was clear that it was a rush job. I had curried shrimp, and it was \"okay\". I informed the chef of our somewhat disappointed experience with the dinner, and he asked me to give him another chance with a fish dish, and so I obliged, and he delivered. We ad dinner there the last night. A word of caution: the road to the lagoon is VERY steep. Elderly, people in not so great health and people wot bad knees or bad hips would be advised to access the lagoon from the other side.

Leisure Partner

8/10

Excellent

05 Feb 2019

Verified traveler

Beautiful, peaceful and relaxing. If you are disabled or have a problem with walking the slope getting to the beach would be too much.

Leisure Friends

8/10

Excellent

25 Dec 2018

The property was beautiful. Access to the blue lagoon was a plus!

Leisure Friends

6/10

Pleasant

29 Nov 2018

Verified traveler

Nice resort overall ; staff was great
have 3 critiques
1. I know they inform you that the resort is on hill and that the path to the lagoon is steep ; however I think that with some slight capital improvement a railing system should be put in place on the walkway down as to make to walk not so dangerous . my wife had a slip going down on the first day and hurt her wrist .
2/ Wifi is not really available everywhere on the grounds . in our very villa there was no wifi and was told by the staff that it would work by the poolside and the restaurant . well that's fine . But is having wifi in the rooms for customer ease that much to ask for .
and finally we stayed in the black mango . there is a mold water spot that is very apparent on the bathroom ceiling ???
no one took care of it . and also the fridge needs updating ; the compressor is very noisy and can break to peace and serenity that could be present in the quiet nights in Port A .
nice place to visit but they should invest a little more in the issue I mentioned above to improve the overall experience .

2/10

Poor

03 Jun 2018

This place lacks proper coordination with services. My booking was changed without notice even at check in I was not notified. When I questioned the change I was given a lame excuse. No internet service for an entire weekend. Iron or board. Cable also out. This is a poor excuse for a resort. Friendly staff not properly trained. No organization and poor management. Not ready for travelers in large groups.

4/10

Poor

17 May 2018

Gopinath

The hotel has a great view but....

The location and view were good but the general level of comfort left something to be desired. Most disappointing of all was the fact that the room facilities were not good. There was no coffee machine or even a sachet of instant coffee, no drinking water bottles were placed in the room nor was there a kettle to boil water for a cup of tea. There was a fridge and microwave but that was it. The breakfast provided was below standard - there was no coffee or tea available even in the dining area! The staff were helpful but clearly the place was running on a tight budget and the facilities reflected that.

10/10

Exceptional

08 Apr 2018

Verified traveler

Hotel is central to everywhere i wanted to be , facility is clean and staff were very friendly.i definately will stay there on my next trip.

6/10

Pleasant

29 Mar 2018

Carsten

Nioce location

Wonderful resort, great location, nice rooms, friendly and helpful staff, but the water pressure (defective pressure switch), wifi and restaurant/bar needs \"fixing\".

Partner

10/10

Exceptional

02 Mar 2018

Myc

Short (albeit steep) trip to the Blue Lagoon.

Staff was excellent. Offered to work out transport if we didn’t want to walk the hill. Very quiet and unbelievably beautiful.

10/10

Exceptional

19 Feb 2018

rose

Pleasant and private

As a couple, there is plenty of privacy and the beach is lovely.people are friendly and helpful.

Partner

8/10

Excellent

01 Jan 2018

Charles

Nice Villa overlooking Lagoon

The Tropical Lagoon consists of a number of Villas located in the hills. Most of these Villas, if not all, are
overlooking a Lagoon. The unit I stayed in consisted of one bedroom, kitchen with stove, microwave, bathroom, eating and drinking utensils and a common area for eating and watching TV. There are two couches and a table for eating and placing the laptop or computer on. There is a verandah with two chairs and a table. You can sit and enjoy the greenery and the peaceful water of the lagoon. As stated previously these Villas are in the hills and it may be tiresome for some people to access them from the Reception area. A rental car or a driver is something that should be considered to get around. I would definitely stay at this resort in the future. I would rate it at 4.5 out of 5.

Charles Smith

10/10

Exceptional

10 Dec 2017

lasford

Best experience ever thanks to all the staffs at tropical lagoon special thanks to Donovan who went above and beyond to make sure our stay was a great one we definitely will stay at the tropical lagoon again and again love it love it

6/10

Pleasant

05 Dec 2017

Cutielocks

Stay at Tropical Lagoon

(1) Air condition did not work properly as is would shut off at times and was hard to restart. Had to call front desk several times of issues. (2) TV remote did not work properly. (3) Ran out of toilet paper during the night. (4)The free breakfast items were extremely minimal. Any other items, ordered not on menu (eggs, toast, orange juice and coffee) was a $15.00 charge. (5) No Jamaican Blue Mountain coffee served. I mean c'mon, why am I drinking Colombian Coffee in Jamaica? (6) Bed was uncomfortable.(7) No telephone in room. Therefore, I had to use my personal cell phone to contact the front desk, so I would not have to walk down the hill in the dark at night to report any issues.

I booked two rooms (The St. Julian and the Orange Rooms). We were notified of a room change when we checked in. Apparently, there was work been done on the Orange Room, so a change had to be made to the Plantain Room. However, this room did not provide a great view as the room originally booked.

10/10

Exceptional

04 Dec 2017

Julie

Loved!

We had a wonderful experience at the Tropical Lagoon Resort! The villas and grounds were absolutely stunning, with views of the lagoon and ocean from our balcony and through the resort. I can’t say enough about the staff - they went above and beyond to make our stay all it could be, and we loved them! The villa was spotless, the chef magnificent, the bartender helped with things around town, the staff at the beachside lagoon was attentive, and the manager checked on us daily. They made the trip more meaningful!

10/10

Exceptional

30 Aug 2017

Lisa

First off the staff was great. I got pick up by Philip who was very nice and helpful he advised me to pick up some snacks for the room which was very helpful. I also ended up getting a tour guide by the name of thailer hill very nice person gave me a full tour of the area as well as going into Kingston for a small tour and the Bob Marley museum lean a lot about the history overall I had a wonderful experience I will definitely return

8/10

Excellent

05 Apr 2016

kirk

Great stay, close to ocean.

Very nice staff. Had s great private weekend getaway. Short walking distance to private beach. Awesome!

10/10

Exceptional

25 Feb 2016

Dottie

Just what we needed

We stayed at this hotel for 2 days while in Jamaica for a funeral. My husband and I were pleased with our room, the friendly accommodating staff,and the location of the hotel. To our surprise our room was upgraded, we were so pleased with the accommodation. Although we arrived at around 7:00 pm, we were given a personal tour of the property by Donovan.

8/10

Excellent

15 Feb 2016

Nice hotel with friendly staff

Checking in took a little longer than expected but this was redeemed by a complimentary late check out which we were grateful for. The property was very beautiful and the rooms were very clean and comfortable. The staff was super friendly and very helpful. We needed sodas at midnight and they were kind enough to open the restaurant and get some for us.

The Hotel offered easy access to the Blue Lagoon where we went rafting with Danny. We had breakfast at the restaurant both days which was really good. Overall this was a great hotel!

8/10

Excellent

15 Feb 2016

hector

beautiful hotel

This is a gorgeous hotel which provides easy access to the world renown blue lagoon. The staff is super friendly and quick to accommodate the needs of all their guests. Highly recommended!

8/10

Excellent

04 Sep 2015

QINGXIANG

Perfect location, good service, renovation needed

The location is perfect on the hill top next to the Blue Lagoon, which is a famous place of interest near Port Antonio. The property has a small beach right to the lagoon. The service is nice. Finding my friend left our driver's license at the resort, they send me an email and offered to mail it to me. However, renovation is needed before they can make the stay more comfortable.

Family

8/10

Excellent

19 Aug 2015

Vincent

Nice location at Blue Lagoon

Quiet location with very friendly and helpful staff.

Family

10/10

Exceptional

10 Aug 2015

Terri

Private beach on Blue Lagoon

Wonderful stay in the Robin Suite. The staff was very accommodating. We were given a cellular phone at check-in which had all the numbers of the hotel departments. The property is gorgeous. The view of the Blue Lagoon from our suite was amazing! this isy new favorite hotel in Jamaica!

10/10

Exceptional

09 Aug 2015

Ms G

Absolutely beautiful villa resort hotel

The Tropical Lagoon Resort was a perfect pick for our vacation/business retreat in Portland. We had wanted to be close to the Blue Lagoon and other attractions, and we couldn't have been more pleased with the location, the villa hotel, and it's wonderful staff and beautiful grounds and accommodations! Would definitely highly recommend, and hope to return in the future!

10/10

Exceptional

07 Aug 2015

Monique

Nicole was awesome and all other staff were lovely as well. Be careful and don't let your children play inthe sand. Sands flies will bite them and swell their hands.

Family

6/10

Pleasant

03 Aug 2015

Verified traveler

Nice location

This is not the typical \"All Inclusive\" resort you would find in negril or Ocho Rios. If you are looking for a relaxing location to see the pure beauty of Jamaica then you will enjoy this location. No entertainment or butler service. Nice villas located just a 100 yard walk from the \"Blue Lagoon\". Not as crowded as other tourist locations.

Family