Smile Hotel

8/10

Excellent

09 Mar 2026

takashi

The staff are all friendly. The room is small but clean. Cleaning service is provided every three days, but towels are replaced every day, which is a minimalist service that I found perfect. There are stations and convenience stores nearby, so it's convenient.

Self

8/10

Excellent

07 Mar 2026

Maryam

Clean room. Close to subway and stores.

8/10

Excellent

20 Feb 2026

Fernando

Everything ok

Friends

8/10

Excellent

18 Feb 2026

Genoveva

Clean room

8/10

Excellent

16 Feb 2026

Maria

Room was clean, staff very friendly, breakfast amazing. Central location

Leisure Self

10/10

Exceptional

07 Jan 2026

Andrew

Clean, polite staff, excellent location

Leisure Self

8/10

Excellent

12 Dec 2025

Hamid

My room window opened toward the wall from the other building. The adjacent rooms had a better view. This was not a big deal and other than that and specially for the price. I am quite happy.

6/10

Pleasant

13 Nov 2025

Albrecht

room being simple, staff friendly

Friends_and_family Friends

10/10

Exceptional

09 Nov 2025

Vera

Good experience

10/10

Exceptional

06 Nov 2025

Samuel

Everything was excellent! I think for Tokyo, room was a really good size. Very clean and modern. No cigarette smell that many people have stated. Great location, nice quiet neighbourhood but right next to metro station! Brilliant breakfast, no noise, great price for Tokyo can't recommend enough!

Leisure Self

6/10

Pleasant

03 Nov 2025

SHRESTHA

Staff

8/10

Excellent

23 Oct 2025

Linda

Pleasant room was a comfortable size. Good price for the room and the proximity to Tokyo station and local metro lines was very convenient. Quieter business area but within easy walking distance to the upscale Ginza area.

10/10

Exceptional

22 Oct 2025

Cristian

perfect stay and great location

Leisure Self

10/10

Exceptional

16 Oct 2025

Kathryna Cloie

I liked how friendly they were and how clean it was! Definitely would stay here again.

6/10

Pleasant

14 Oct 2025

Nathan

The rooms were very small, but honestly, based on my wife’s knowledge of Japan, that was to be expected. It is a very high populated area, and space is very limited. Otherwise, the staff was very friendly. The place was clean. The rooms only get cleaned, every three days. Not good for people with small children. My only complaint is that all of the TV stations are broadcasted in Japanese. That was not cool.

8/10

Excellent

12 Oct 2025

Peggy

The front desk staff was very helpful. The lack English speaking TV stations was disappointing. Not that we come to watch TV, but our other hotels in Japan had an English option.

Leisure Partner

8/10

Excellent

11 Oct 2025

Hamza

The room was small but good. Will stay again.

Leisure Partner

10/10

Exceptional

30 Sep 2025

Andrea

Great place! Would definitely stay here again!

Partner

4/10

Poor

20 Sep 2025

Cintia

No safe available for our valuables.
No drinking water available- had to get water from a convenience store-
Breakfast was bad.

8/10

Excellent

10 Sep 2025

Carey W

Good choice

Standard Tokyo business hotel with tiny rooms. Very close to Kayabacho metro station, Exit 3. The buffet breakfast is very good, with lots of choices. If breakfast is not included with your rate, you can buy it for only 1200 yen.

Self

8/10

Excellent

15 Aug 2025

Mike Jih-Yeuan

Excellent location and very quiet at night

Business Self

8/10

Excellent

15 Aug 2025

Philip

Said no smoking room but it was a smoking room

Leisure Self

10/10

Exceptional

11 Aug 2025

stewart

Absolutely amazing establishment

8/10

Excellent

02 Aug 2025

Avin

Nice very cordial staff who speak English. Hotel is in a nice location. Only down is the Room size but if you are alone, it is kind of a cute and compact room with everything you may need. What i liked most is the Free open buffet breakfast. Lots of options to eat in the morning, whether is is Western food or Oriental. Liked also the fact that Towels were being handed to me everyday in a bag hanging on my door. A useful thing would have been an actual working and efficient AC in the room for when it gets really hot. Otherwise it was a pleasant stay.

Leisure Self

4/10

Poor

27 Jul 2025

Dubravko

Hotel is undergoing renovations and is not well taken care of

Leisure

10/10

Exceptional

11 Jul 2025

Zorina

Conveniently located- near train station and dining.
My husband and I could only book a smoking room--but our room surprisingly did not smell like smoke. It still smelled fresh. The only place we smelled smoke was when we got off elevator on our floor. The room was clean and we liked that there was kettle and fridge in the room .
The staff were exceptionally very friendly and helpful. We liked that we could help ourselves to some toiletries we needed during our stay. We also enjoyed the teas we can make in our room.
The staff were very helpful in arranging our luggage transfer to another hotel.
Overall, we would stay here again and highly recommend to others.

Leisure Partner

10/10

Exceptional

20 Jun 2025

Kuniko

Clean and quiet

10/10

Exceptional

02 Jun 2025

Emre

Perfect location, lovely staff, clean room and overall hotel

Leisure Friends

10/10

Exceptional

01 Jun 2025

Bianca

Everything was ok

Leisure Partner

8/10

Excellent

31 May 2025

Kenta

Great Service, old building. Located in a great spot and is easily accessible by the train and metro station

Leisure Family

8/10

Excellent

25 May 2025

Wing Hong Stephen

Good

8/10

Excellent

20 May 2025

Margo

Easy to get in and out. Staff helpful.

Leisure Family

10/10

Exceptional

20 May 2025

yongwei

Very clean and friendly staff, close the two metro lines and walkable to Tokyo station.

Leisure Self

10/10

Exceptional

12 May 2025

Xiaohong

Nice location and walkable to around areas.
Staff are nice and helpful. Free breakfast covered many choices of Japanese cuisine.
Room is comfortable to stay.

Leisure

8/10

Excellent

10 May 2025

Runa

I really loved this hotel, my only qualm is that it is extremely tiny and it was hard to find enough space to put all my hygienic, cosmetic, and clothing products out and easily accessible. A lot of packing and unpacking for the sake of space. Everything else was amazing. The space felt safe, there are multiple convenient stores and a pharmacy near by, as well as a handful of dining options!

Leisure Friends

10/10

Exceptional

02 May 2025

Karl

Easy axess to subway closeby and walking distance to Tokyo Central station. Close to Ginza, Akihabara.

Leisure Friends

8/10

Excellent

02 May 2025

Kristine

Quite dark corridors, but the check-in process was quick, the bathroom was clean, they kept our bags after checkout and the breakfast had a lot of choice.

Leisure Partner

8/10

Excellent

01 May 2025

Daniella

Great if you just need to stay the night in Tokyo by the station. Exactly what I needed and a pretty good breakfast.

Leisure Family

6/10

Pleasant

29 Apr 2025

Ramon

A fairly dated hotel. The room was small, but adequate. Walls were paper thin so was noisy. Location was good with two train stations nearby. It was a fairly quiet area with not much around. Breakfast offered was quite good.

Leisure Self

8/10

Excellent

28 Apr 2025

Evelyne

Great location and friendly staff

Leisure Partner

6/10

Pleasant

21 Apr 2025

Iesha

Walls were really thin, you could hear everything. Cleanliness wasn’t the best.

Leisure Self

8/10

Excellent

18 Apr 2025

Williams

Muy buena estadía

Muy buena estadía, bien ubicado cerca de estaciones de metro, centros comerciales, tiendas y restaurantes

Partner

6/10

Pleasant

17 Apr 2025

Pearl

No warm coffee or tea at front desk.

Leisure Family

6/10

Pleasant

15 Apr 2025

Kwok Kuen

Overall, i will give them 3 out of 5 stars. Why?
Here are the reasons.
The thing that i liked about this hotel was that it was close to train stations, convenient stores, restaurants, and 15 mins walk from the Nagoya Castle. the room is pretty ok size. Has there own restaurant in the bottom basement floor.

The dislike about this hotel was the day we checked in, and it was about at 11pm. An older gentleman staff member at the front counter was helping us. I felt like he was upset about something. I don't know what, but the way he talked to us and the way he helped us was not very friendly. Also, our Expedia travel package included breakfast. How did i know? So the next morning, my son and i went to the front counter to ask one of the staff members( different person) and i said if my Expedia travel package includes breakfast. She double checked my liter if the breakfast

8/10

Excellent

13 Apr 2025

Carlos

It did not have safe box in the room

Leisure Family

4/10

Poor

01 Apr 2025

Soo-In

Low cleanliness

10/10

Exceptional

30 Mar 2025

KUNG YI

Convenient, near Metro station.

Decent dining options nearby.

Rooms comfortable.

Leisure Self

6/10

Pleasant

18 Mar 2025

Percy

Convenient location, though could use further facility update for ventilation and windows etc

Leisure Partner

10/10

Exceptional

06 Mar 2025

takashi

I like the convenient location of this hotel and the price, so I have stayed here several times. It is also convenient that they don't have daily cleaning in the room, and they only deliver towels every 3 days.
The receptionists are also very polite and kind. I hope they will have more non-smoking rooms in the future.

Business_and_leisure Self

6/10

Pleasant

03 Mar 2025

jamie

Room is compact with draft that comes from window

Leisure Partner

8/10

Excellent

28 Feb 2025

Juvelle

Location is good, Close to public transportation and convenient stores, Quiet neighbourhood. Provided good toiletries. They have laundry facilities but it does not dry well. Cleanliness needs a lot of work. The room we have is very dusty and still have stain marks. It is also the same as the Smile Hotel we stayed at in Osaka.

Leisure Friends

10/10

Exceptional

21 Feb 2025

Emma

A lovely and clean hotel. About half an hour from Shinjuku station. Two subway stops from Ginza. In a nice neighbourhood. Would definitly stay here again.

Leisure Partner

8/10

Excellent

15 Feb 2025

Mark

Clean compact rooms close to public transport and easy to access. A variety of breakfast options for all menu tastes.

Leisure Friends

10/10

Exceptional

13 Feb 2025

Kevin

Good hotel and location and very close to the station. Walls are super thin so you may hear some late night activity from other rooms. But other than that, very good hotel for the price. Would recommend.

Leisure Partner

10/10

Exceptional

01 Feb 2025

Ivanna

We loved the kindness of the staff, they helped us with our luggage to send it from Tokyo to Osaka.

Highly, highly recommended for families who want a quiet area, we went everywhere by walk!

Leisure Family

6/10

Pleasant

27 Jan 2025

Jonathan

The staff are very nice and kind. This is one of the more dated properties I have visited in japan. If you are accustomed to some of the newer hotels, this may not be the fit for you. Otherwise comfy bed and private room.

Leisure Self

10/10

Exceptional

01 Jan 2025

Travis

My first time in Japan I accidentally left my phone in the back of my taxi. Fortunately, the wonderful staff at Smile Hotel Tokyo Nihonbashi were able to call the number on the taxi receipt and arrange for the driver to return to the hotel. I was able to retrieve my phone and enjoy the rest of my stay.

10/10 would recommend this hotel to everyone. Also, the all you can eat breakfast at the restaurant down stairs is delicious.

Business_and_leisure Self

2/10

Poor

29 Dec 2024

Javier

The area was convenient, however, the blankets were dirty and there were cigarette burns on the curtains and the chair. Moreover, the towels smelled like seafood.

Leisure Partner

6/10

Pleasant

26 Dec 2024

Eunjin

Old fashioned hotel with no sound proof so you can hear the noise from the hallway very well. The room for single is compact and quite suffocating. However, the transportation is convenient as hotel is located right in front of kayabacho station.

Leisure Self

10/10

Exceptional

19 Dec 2024

Verified traveler

正面入口まで階段だったので荷物を持ち上げなければならなかった。
高齢者には大変でした。

Self

10/10

Exceptional

02 Dec 2024

Jaime

Property was very clean. Washers and dryers were available for guests. Would stay here again!

Leisure

6/10

Pleasant

19 Nov 2024

Shi Yun

The hotel is very convenient as it's very near the Tokyo metro and there's a convenience store nearby. Its location is also near most areas so it's easy to get around. However the experience staying there for me wasn't great and the walls are thin so if you're a light sleeper this isn't the hotel for you. It's a decent stay if you're not fussy due to the ideal location but there are better hotels out there for around the same price.

Leisure Partner

6/10

Pleasant

11 Nov 2024

Luciana

The stay went well. There is a Lawson right next door, very convenient. There are late night food chains nearby. Please note that the entrance has stairs, so you have to carry your suitcase. Not very accessible. They have a table area in the lobby but unfortunately you can't eat there.

Leisure Partner

8/10

Excellent

04 Nov 2024

Janice

Staffs are nice, service is good

10/10

Exceptional

02 Nov 2024

Adriana

Close to Station

Leisure Partner

8/10

Excellent

27 Oct 2024

marcus

All the staff are vey friendy and been helpful with any requests. Location idea for resturants and close to tube station.

Leisure Friends

6/10

Pleasant

24 Oct 2024

Sergio

Old hotel at good location

Steps away from the subway! Multiple convenience stores around and a great sake bar nearby! This a cheaper, but also older hotel. That means things are not shiny and new. There's stains, mold in corners, burn marks, etc. It was still clean, but some things are worn and aged. Being an older hotel however, means the rooms are quite bigger than most other newer hotels! They also provided two pillows per bed, which is not something we saw at other Japanese hotels.
We made the mistake of booking a smoking room because there were no non-smoking rooms available anymore. This is on us, not the hotel, but the smell was extremely unpleasant and uncomfortable to bear. We got a couple of car air fresheners and clipped them to the air purifier in the room and that really really helped! (Opening the window and running the air purifier on its own did nothing)

Partner

8/10

Excellent

22 Oct 2024

Aileen

Cute little hotel, convenient location.

Location was convenient. Comfortable bed, a little cramped space but it was good for its price.
We like the daily breakfast.

Partner

8/10

Excellent

22 Oct 2024

Caroline

Smile Hotel Tokyo Nihonbashi was a great budget hotel for me and my partners needs. We wanted to save on hotels because we were spending most of our time out the hotel, exploring. The bed fit both of us and was perfectly fine, there was AC and the option to open the window which i enjoyed and didn't have the option of at our previous 3 hotels. The location is very convenient for hopping on multiple subway lines and there were many convenience stores around. Because the location is central I believe we heard more emergency vehicles than any other stay during our trip, it didn't wake us up, but if you are a light sleeper that is something to consider. The hotel is a bit aged, which didn't take away any amenities, but you can see a number of scuffs on the wall from previous inhabitants. They also don't use keycards, but a physical key on a hotel key chain. I would not say that the hotel is dirty, however when we were packing up, I did a thorough inspection to make sure we didn't leave anything behind and there was a good amount of trash/dropped items and dust between the built-in desk edge and the wall, I understand that it is a very difficult spot to clean and retrieve things, but it wasn't the best sight. There was also a faint smell of smoke in our smoke-free room, but my asthmatic partner did not feel uncomfortable in it, they did notice it though. Overall a great budget stay, nothing fancy, but cheap, clean, and comfortable!

Leisure Partner

4/10

Poor

18 Oct 2024

Tate

Property very dated and very poorly maintained. Rooms were not cleaned well and most things were of poor standard. The breakfast was very poor as the food was cold and very few options.

Leisure Friends

2/10

Poor

15 Oct 2024

Eduardo

the cigarette smoke is exaggerated :(

Leisure Self

8/10

Excellent

06 Oct 2024

Vivtor

Good accommodation at reasonable
price . Very helpful stuff. Good location .

Leisure Partner

10/10

Exceptional

30 Sep 2024

Tina

Very happy with location near subway

Leisure Partner

10/10

Exceptional

21 Sep 2024

Christian

There was an odd, moldy odor in one if the elevators. The room itself was surprisingly spacious for the properties footprint.

Leisure Friends

10/10

Exceptional

07 Sep 2024

Takashi

The hotel is conveniently located with easy access to the subway and there are many restaurants and convenience stores nearby.

Business_and_leisure Self

4/10

Poor

04 Sep 2024

Parker

The property was very poorly maintained. The windowsill's paint was chipping and flaking off like it hadnt been painted or maintained by the management in years. Scuff marks on the walls. The comforter was filled with stains. The room its self was very small, which is fine but the walls and doors were so thin you could hear everything going on in neighboring rooms and the hallway. The worst part was the road noise, which basically sounded like the windows were open. Overall,the rooms seem to be in dire need of upgrading/maintenance. I would not recommend, avoid would avidly avoid for a multi night stay.

Leisure Family

8/10

Excellent

25 Aug 2024

Lukesh

Good place, get what you pay for

8/10

Excellent

19 Aug 2024

Chup

It’s very close by a metro station entrance.

Leisure Self

10/10

Exceptional

13 Aug 2024

Verified traveler

Great, Readonable, No Frills Place To Stay

Three night stay while attending an event in town. Room was comfortable & clean, cost was very reasonable, and the included breakfast plan was well worth the price. If you want a simple hotel that offers good, solid basics, you can't go wrong with this place.

Self

10/10

Exceptional

07 Jul 2024

Joe

The young lady that initially helped us did not speak English but she made up for it in helpfulness and used a translator to make sure we were communicating properly. The rest of the staff were nice mostly but she stole my heart. Everyone else was also really nice

Business_and_leisure Family

8/10

Excellent

18 Jun 2024

Luiz

Great place

Business_and_leisure Partner

10/10

Exceptional

28 May 2024

Dan

Good location, close to station

4/10

Poor

24 May 2024

Aeden

Room was very dirty, dusty and had marks all over the walls, but at least we had clean bedsheets and pillows. Staff were nice and we had clean towels every day. Wouldn’t recommend if you’re looking for a relaxing trip or like a nice clean hotel.

Leisure Partner

4/10

Poor

22 May 2024

Shichiro

Old facilities

Leisure Partner

10/10

Exceptional

23 Apr 2024

Xiang

Breakfast

8/10

Excellent

22 Apr 2024

Melinda

Conveniently located

booked double room, smoking.
Room size was good.
In room amenities were also good.
Room is only serviced every 3 or 4 days, which is fine, but they deliver fresh towels every day, but don't collect the used ones so we had a pile up of towels (both clean and dirty) by the end of the stay. We weren't sure how to stop the fresh towel delivery every day.
conveniently located within easy walking distance (approx. 2 minutes) to Kayabacho Station.
Cafe downstairs, had great food with a robot to deliver food to your table.
Toiletries, slippers and robes available from the lobby. Slippers and robes were already in the room, but you could get additional from lobby if required.
upon entering the 3rd floor from the lift, the smell of smoke was very strong.
As the room was close to ground level the outside noise was very loud and you could not keep windows open to allow fresh air into the room.
The dryer in the Laundry didn't dry very well and really needed it's lint filter emptied as it covered all clothes with lint. washing powder is available from reception, it would make more sense to have this in the laundry

Friends_and_family Family

8/10

Excellent

21 Apr 2024

Melinda

Conveniently located

booked double room, smoking.
Room size was good
amenities were also good
Room is only serviced every 3 or 4 days, which is fine, but they deliver fresh towels every day, but don't collect the used ones so we had a pile up of towels (both clean and dirty) by the end of the stay. We weren't sure how to stop the fresh towel delivery every day.
conveniently located within easy walking distance (approx. 2 minutes) to Kayabacho Station.
Cafe downstairs, had great food with a robot to deliver food to your table.
Toiletries, slippers and robes available from the lobby. Slippers and robes were already in the room, but you could get additional from lobby if required.
upon entering the 3rd floor from the lift, the smell of smoke was very strong.
As the room was close to ground level the outside noise was very loud and you could not keep windows open to allow fresh air into the room.
The dryer in the Laundry didn't dry very well and really needed it's lint filter emptied as it covered all clothes with lint. washing powder is available from reception, it would make more sense to have this in the laundry

Friends_and_family Family

6/10

Pleasant

16 Apr 2024

Julia

But dated but clean and friendly staff

10/10

Exceptional

08 Apr 2024

kathy

Good budget hotel

Very comfortable budget hotel with good amenities and friendly staff

Friends_and_family Family

10/10

Exceptional

30 Mar 2024

Javier-Jose

Great location not too far from Tokyo Central Station.

Business_and_leisure Self

8/10

Excellent

18 Mar 2024

vincent

I liked this hotel. I had room #664 and it was pretty small but it worked well for me as I’m traveling solo. The bed was hard but I liked it, the pillows are. Stuffed with beads or something, not sure but it was kind of hard for my liking but I folded one my hoodies on it and it was fine. This is not vacation hotel so don’t expect a lot. Check in was easy and quick. The staff were all helpful when asking questions. Housekeeping only cleans the rooms every three days of your stay but they do provide fresh towels and hang them on your door for you.

The hotel is in a business district so not a lot of excitement going on in the neighbors. Just a 2 minute walk outside of the hotel is the Kayabacho station and that’ll help you get to any destination you need to go to. Tokyo station is about a 20 minute walk, real easy with no hills so if you don’t want to walk there use the Kayabacho station outside the hotel. There’s a cafe, restaurant and convenient store next to the hotel, store is 24hrs and a 711 across the street.

I would return again and stay here because it’s budget friendly and good for solo travelers.

Leisure Self

8/10

Excellent

02 Mar 2024

Verified traveler

Small Room, Good Value

The rooms were very small compared to American standards. Having said that, they were clean and accommodating. In-room slippers were provided as well as typical amenities (hair dryer, water kettle, toothbrush/paste). Nice breakfast buffet in the basement restaurant. Pay for the buffet at the hotel front counter. Lobby is spacious, but no eating/drinking allowed. Many electrical outlets available. Now,back to the size of the room, we found it very small. Not large enough to open our luggage on the floor - we needed to place the luggage on the bed to open. OK for a short time, but two people need to work around each other to make the room work. Still a good value for the price.

Friends_and_family Family

8/10

Excellent

01 Mar 2024

maolin

great Location

Leisure Family

10/10

Exceptional

19 Feb 2024

Jessica

Awesome location.

10/10

Exceptional

06 Feb 2024

takashi

Amazing price for this area. Subway station is a block away and many convenience stores are close to the hotel. Restaurant in the building opens 6:30AM. That is a good option.

Business_and_leisure

10/10

Exceptional

29 Jan 2024

LIQIU

Nice services, good food!

10/10

Exceptional

17 Dec 2023

Verified traveler

Great

This was my best stay during my Japan trip. The room was rather small (which seems pretty common in Tokyo), but more comfortable than other places I stayed at within similar price range. The breakfast was really good, a buffet with lots of food and drink options. Location was very convenient, super close to two metro lines

Friends_and_family Friends

10/10

Exceptional

14 Dec 2023

Joshua

Very nice for the money

Had a pretty pleasant stay. My only issue was the blue sign outside my window made me think it was late morning in the middle of the night :D
Same issue in most of Tokyo I am sure

Partner

2/10

Poor

29 Nov 2023

Juliana

Although I am a fan of smile hotels as a chain, I was disappointed with how dilapidated our room was. I spent a total of 3 mins inside the room before deciding to check out early and switch to a different hotel. The walls were not clean, the lighting was dim like a horror movie, and the air vent clearly had mold building up.

Leisure Partner

8/10

Excellent

09 Nov 2023

Louisa

Good value for money

Great value for money and brilliant, friendly staff. The room was a bit noisy as it was at the front of the building. Good location right outside Kabayacho station and 15 minutes walk to Tokyo station. Little bit dated and small but the price was very cheap.

Friends_and_family Family