Nazuna Kyoto Nijo Jo

Japan , Kyoto
KYOTO, 580 Kusuriya Cho Aburanokoji Nijo Agaru Nakagyo Ku
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50 reviews shown

10/10

Exceptional

20 Feb 2026

Filina

The staff and accomodations were amazing! Staying here was our favorite part of our trip!

Family

10/10

Exceptional

07 Feb 2026

Cecile

An incredible unique experience. Room was spacious and complete with amenities. The meals were phenomenal - a true showcase of Japanese cuisine. Be prepared however for noise - the walls are paper thin. We complained to the front desk and they immediately asked the other guests to be respectful.

Partner

10/10

Exceptional

25 Aug 2025

Jennifer

Beautiful hotel with Japanese garden connected to the room. Matcha room has private outdoor soaking tub over looking garden. Very zen atmosphere! 15 minute cab ride from Kyoto station in local neighborhood.

Leisure Family

10/10

Exceptional

27 Jul 2025

kelly

Amazing, incredible, relaxing and luxurious. Loved it!

Leisure Partner

10/10

Exceptional

10 Jul 2025

chaitali

GREAT SERVICE !

Leisure Family

10/10

Exceptional

13 Jun 2025

Michelle

The best hotel we stayed in our entire trip. The staff was helpful and the customer service outstanding. We paid for the dinner and breakfast as well and it was amazing!

Leisure Family

10/10

Exceptional

16 May 2025

Mumo

This is the best hotel I’ve staid in Japan. The staff is very friendly. They’re willing to help you navigate the city, and the rooms are impeccable.

Leisure Partner

10/10

Exceptional

15 May 2025

Kitty

Relaxing experience, spacious and lovely rooms, great service

Leisure Partner

8/10

Excellent

16 Apr 2025

Richard

Ryokan meal was excellent, 5 stars! The most authentic dining experience we ve ever had. Meticulously prepared courses served in true Japanese tradition. A MUST DO for both breakfast and lunch!!!

The room itself was typical minimalist Japanese and very clean. We had a little trouble going up and down the steep stairs to the bedroom, made harder with no stair rails. Make sure you are fit enough to eat and sleep on the floor also. Something our Western bodies needed to get used to. A great experience overall in a perfect quiet location.
Make sure you are fit enough to

Leisure Family

10/10

Exceptional

11 Apr 2025

Sampo

Will hope to visit again!

Amazing experience, we truly felt welcome at this beautiful ryokan through our stay. Highly recommend the breakfast experience as well!

Friends_and_family Family

10/10

Exceptional

26 Mar 2025

Alex

The best room I’ve ever been in, the surrounding area was more residential so not too many dining options but overall was amazing

Leisure Partner

10/10

Exceptional

22 Mar 2025

Dominic

highly recommend for a traditional Ryokan in Kyoto

We had the most incredible two night stay here. We had a group of four and it was very easy to stay in a shared room. It was luxurious and cozy. The staff at the hotel is the kindest and most lovely people we have met along our stay. Such a special, traditional experience. The breakfast was amazing.

Friends_and_family Friends

2/10

Poor

04 Dec 2024

Sara Zoey

No “Luxury”- Disappointing Experience

We had high hopes for Nazuna Kyoto Nijo-jo but were sadly disappointed. The staff were kind (although we never heard back from the manager after voicing our complaints multiple times through the reception desk and Expedia messages while still at the hotel), but the accommodations fell short, especially at $1,000 per night.

On two occasions, the shower had no hot water. After a long day of sightseeing and walking many miles, a hot shower that turns ice cold and never got warm again (even after 5 minutes) was not a nice experience. We had *not* run the bath, so there was no reason tied to our own water usage that should have caused this. Additionally, the shower drain is clogged, causing dirty water to pool over an inch deep every time you use the shower. Standing in scuzzy water up to your ankles is not pleasant.

I feel I have to also mention there is a general sense of uncleanliness in the room. For example, mold on the wall under the towel rack - among other dirty walls and uncleanliness around the bathroom sink; we also found the teapot dirty with mildew and old water in the bottom.

Finally, the wall heater is extremely loud and shuts off and on continuously; also, you can hear every word of your hotel room neighbor’s conversation, all detracting from the hoped-for peace and quiet of a garden Ryokan.

We hope this feedback helps in improving the experience for future guests.

Business_and_leisure Partner

10/10

Exceptional

25 Oct 2024

David

Hidden gem in Kyoto

This place is wonderful. The staff is thoughtful and attentive without being intrusive. Location is great and our room was perfect in every way.

Partner

10/10

Exceptional

15 Oct 2024

Andrew

We booked in here on a short trip to Kyoto where we wanted an authentic local experience but didn’t have time to travel out into the rural regions. This was the perfect place. Our room was incredible and included two baths, a balcony and plenty of space. The staff are exceptionally friendly and fun. The breakfast was a traditional Japanese experience and we loved it. I didn’t know what to expect when I booked this place, but so glad we stayed here and would highly recommend. Thanks to the staff there for a wonderful and memorable stay.

10/10

Exceptional

05 Oct 2024

Steve

Amazing staff

Very sweet and friendly staff that were super helpful when we had misplaced a bag on public transport and they helped us to track the bag down and retrieve it.

Staff were always attentive and willing to help with any requirements.

Very comfortable room with great facilities.

Friends_and_family Family

10/10

Exceptional

25 Aug 2024

Mandy

We had a wonderful stay at Nazuna. Everything is so well thought out, the staff are all very friendly and detailed, and the food was excellent. We felt so welcomed from the moment we walked through the doors. I'd highly recommend this to anyone who would like to experience a traditional stay with traditional food.

Leisure Partner

10/10

Exceptional

01 Jul 2024

Junqi

One of the best hotel we ever stayed!

Leisure Family

10/10

Exceptional

18 Jun 2024

Professional, friendly, considerate.Very satisfied.

Leisure Family

10/10

Exceptional

18 May 2024

Olivia

We stayed in a room with our own private onsen and garden. It’s so beautiful. The staff are amazing. Extremely helpful and top notch service.

Leisure Family

10/10

Exceptional

06 Nov 2023

Robert

The stuff here are incredible. Amazing people and the room was just as amazing. Bed were comfortable, the private bath was such an incredible experience after a week of exploring Japan. I highly recommend this place to anyone. The breakfast and dinner they served was such a great experience and very tasty.

Leisure Partner

10/10

Exceptional

12 Oct 2023

Mabel

Some of the best service I've ever gotten, so many gifts. The staff was extraordinary.

Leisure Friends

10/10

Exceptional

30 Jun 2023

Meir

Warm and peaceful…

Lovely stay… the staff is warm and helpful. The ryokan experience was unique and so wonderful to return each day to this peaceful, quiet sanctuary.

Friends_and_family Family

10/10

Exceptional

08 Jun 2023

Ying

We were blown away by how warm and welcoming Kanako, Haruka and Misaki were from the moment we stepped into the property to the moment we left in our cab. Their level of thoughtfulness was beyond exceptional and gave you a sense of being in a home away from home - I believe this is what made our stay a very memorable one.

Our room was very clean with super comfortable beds (had the best sleep of my trip here), a very well-stocked minibar (including curated sake and teas) as well as amazing facilities (including the Shigaraki bath that overlooked the bird bath in the in-room garden). The property was also in a quiet residential area (recommend taking a cab here or reaching out to the property to seek the best route for getting there via public transport) that was a short walk to Nijo Castle and also within walkable distance to Nishiki Market. Our taste buds were also blesed by the Irori breakfast and Sukiyaki dinner where fresh ingredients were cooked before you.

We thoroughly enjoyed our stay here and would highly recommend staying here for at least two nights so you can not only enjoy the property and the food but also the familial warmth from the staff.

Leisure Partner

10/10

Exceptional

10 Apr 2023

Ting Fan

Property is private yet accessible by public transport conveniently. Environment is quiet and staff is friendly and close to clients in a more or less family setting. In-room bath tub inside a small garden allows for private bathing for the family. The rental is value-for-money.

Leisure Partner

10/10

Exceptional

19 Mar 2023

TIANYIN

This is a very unique Japanese hotel. It's a high-end ryokan with open-air bath.

The service is hands down the best I've ever had. We asked the staff where to go and they gave us a post card in beautiful hand drawing with QR code pasted on it for all the places we should go to check Sakura trees and current events.

The breakfast is top-notch Japanese food. I cannot recommend this place enough if you want to experience Japan.

Leisure Family

10/10

Exceptional

17 Mar 2023

Xue Bing

I highly recommend this place if you want to stay at a ryokan. Everyone is so nice and friendly. The rooms were beautiful and we loved the outside bath. We added breakfast and everything was so delicious. I really enjoyed one of the tea they served so I asked them about it and they gave everyone in my party some tea bags to go. Sadly, we only stayed for 1 night but I will definitely stay here again!

Leisure Friends

10/10

Exceptional

12 Mar 2023

San

Exceptional service. The on-site meal was a treat.

Leisure Family

10/10

Exceptional

03 Mar 2023

Sam

Would highly recommended

Amazing experience of old style japan, nake sure to include the breakfast

Partner

10/10

Exceptional

02 Feb 2023

Roberto

Combination of Japanese and Western style

Leisure Family

10/10

Exceptional

30 Dec 2022

Yuqing

very nice room and staffs.
Breakfast is delicious.

Leisure Family

10/10

Exceptional

09 Dec 2022

Francisco

The service at Najuna Nijo-jo is exceptional. The staff goes above and beyond expectations. The breakfast is an absolute feast and the presentation is fantastic. I loved our room and the private onsen, plus all of the complimentary beverages from local businesses.

Leisure Partner

10/10

Exceptional

05 Oct 2022

Sulaiman

Excellent hotel with exceptional staff

Very charming hotel with an authentic Japanese feel. All staff members were extremely helpful, friendly, and provided assistance whenever needed making our stay an unforgettable one.

I highly recommend staying at the hotel and would definitely come back again.

Business Partner

10/10

Exceptional

26 Sep 2022

liz

the staff was so great. very accommodating and kind. Everything was perfect for our first visit to Kyoto. If you want to get away from the big chain hotels and have a unique, traditional experience, book here! It's also a 5 min walk to Nijo Castle. This place is awesome.

Leisure Partner

10/10

Exceptional

12 Jun 2022

Soo

This hotel was absolutely beautiful and the staff was very welcoming.

Leisure Friends

10/10

Exceptional

05 Jan 2020

Verified traveler

I love how friendly and helpful the staff was! The breakfast and outdoor bath was amazing! I look forward to staying here again the next time I'm in Kyoto.

Leisure Family

10/10

Exceptional

19 Dec 2019

Sau Han Tina

Great stay in this hotel, good location, amazing service and staffs. Gave us great memory on the special days.

Partner

10/10

Exceptional

03 Oct 2019

Verified traveler

great service and was very welcoming. Comes with a great tea ceremony

Leisure Partner

10/10

Exceptional

14 Sep 2019

Nicole

Everything is so great in this hotel. If you’re expecting hot bath inside the wooden bath tub, this place may not satisfies you but here is a relax place with complimentary Japanese tea.

Business_and_leisure Friends

10/10

Exceptional

10 Sep 2019

Mark

Absolutely unique experience. We were greeted by hosts who took our bags and shoes and gave us slippers. One of our hosts then held our matcha tea ceremony in our traditional room, with tatami mats, a low table, etc. Each evening, we relaxed in the onsen-style hot tub in the nature area outside the room. And in the mornings, we had traditional Kyoto food items cooked in front of us and served to us by a friendly conversational chef. The staff all spoke good English.

Leisure Family

10/10

Exceptional

04 Aug 2019

Vincent

The hotel is extremely spacious and well-decorated. We have a private hot spring in our room. The room even have two decks (two serious full decks, not a mezzanine deck)! Staff were very friendly and showed warm welcome.

Leisure Family

10/10

Exceptional

31 Jul 2019

rebecca

Perfect stay

I can't say enough good things about this Ryokan, the service was spectacular, the staff couldn't have been more helpful and friendly, we ended up staying in different rooms and each one was unique, spacious, clean and comfortable. we only booked one night because we were concerned that it wouldn't be as nice as the pictures but we ended up adding 2 more nights on (which is why we changed rooms) they have bikes to rent right outside which was super convenient for getting around, but they did call us a taxi when needed and helped with excellent dinner recommendations and reservations. Loved our stay!

Friends

10/10

Exceptional

01 Jun 2019

Verified traveler

Friendly and most hospitable, beautiful

Awesome

Partner

8/10

Excellent

22 Apr 2019

Lillian

Overall this was a very nice experience for us. The staffs were very nice and attentive. We especially liked the fulton beddings which were soft and very comfortable. The caveat to staying at this hotel is you have to be used to sitting on floor for long time. I cannot sit on the floor in any forms for longer than 5 minutes. They don't have a table of regular height to offer. We stayed there for 5 days and it was hard for us to overcome. Other than that, everything else is fine.

Leisure Family

10/10

Exceptional

07 Apr 2019

Verified traveler

It is super clean, has a private onsen and amazing customer services! Will recommend this place to anyone! :D

Leisure Friends

10/10

Exceptional

27 Feb 2019

Verified traveler

Personal touch

A memorable stay with personal touch of service

Partner

10/10

Exceptional

18 Feb 2019

Jordan

Amazing place,location and staff.Get the breakfast

Simply the best stay of our two week trip. The staff and accommodations were amazing. They have an in house tea ceremony and a traditional breakfast that should not be missed. We had the matcha room that has its own personal garden and soaking tub. I highly recommend this ryokan. Plus it is located on a very quiet street.

Friends

10/10

Exceptional

16 Oct 2018

Christopher

Absolutely Perfect!

I was somewhat hesitant to stay here because of the price but once I arrived I knew we had made the right choice. The place is somewhat difficult to find so I suggest using a Taxi. The staff greeted us right at the door and spoke perfect English. They gave us nice little slippers and we left our shoes at the door. They then took us to our room and wow....it was so beautiful. We settled in and then were given some tea, which was done so in a very old fashioned traditional manner. We left the hotel for a bit to do some sight-seeing and then arrived back at the hotel after dinner. After all the walking we were ready to relax. Perfect time to try out the hot tub. It was amazing. Sat in there for a good hour and then were ready to call it a night. The beds were extremely comfortable and I slept like a log.

Partner

10/10

Exceptional

06 Aug 2018

Fleur

Stay here, you’ll be pleased you did

We arrived early and it was no problem to leave our bags while we went and did some sightseeing.
Upon our return our bags were in the room and room beautifully presented. One of the staff showed us around the room and the features. We went for the 2 bed room as there were 4 of us. Very clean and new. Extremely comfortable beds and excellent air con. This is a more modern Ryokan than we have stayed in but we really liked that, as it felt fresh, modern but also authentic, ie tatami mats and futons, plus we had our very own hot tub( onsen) on our private balcony! When we arrived 2 staff came to our room and performed a matcha tea ceremony. This was a beautiful welcome, and really delicious too!
Breakfast the next morning was an absolute highlight! Kuzu was our personal chef, who cooked simple but delicious fresh vegetables and meat over a hot charcoal grill in front of us. His English was excellent which was great as we were able to ask lots of questions about food, culture, sightseeing, etc
Location was a little out of the hub of Kyoto, but we just called taxis when we wanted to go further afield. Unfortunately we only stayed one night, we would have liked a few more.

Family

10/10

Exceptional

31 May 2018

Verified traveler

Awesome Ryokan with great service

More staff than guests at this Ryokan which made the service even more special. Great breakfast - wish they had dinner but there are great places in Kyoto for eating out.

Partner