Randor Residence Kyoto Nijo Jo

10/10

Exceptional

03 Aug 2026

katie

Don’t count on the dryers to dry your stuff, but it was an absolutely centralized station to sleep when we had so many stops along the way. Very much liked the hotel!

10/10

Exceptional

01 Aug 2026

mun young

Good

8/10

Excellent

30 Jul 2026

Izamar

Good hotel for the price, in a good location. We would definitely come back. There isn't someone at the front desk, check in instructions are sent via email. AC in the rooms, slippers, toiletries, and plenty of towels. Laundry room a bit dirty.

10/10

Exceptional

30 Jul 2026

Reina

No staff at all but that wasn’t a problem. They email you the door code for the hotel entrance and then the door code for your room. Very handy, very tech-savvy. Close to grocery store, luggage hold called Flight Cabin?? and numerous restaurants. Was right across the Nijo castle. The laundry was difficult to use- language barrier, clothes were damped and dryer took longer than expected. Amenities were basic- body towels, toothbrush, razors, and face kit with makeup remover wipe, cleanser, moisturizer. Large room with traditional Japanese dining. Came with fridge that had a freezer and stove top. Overall great place

10/10

Exceptional

25 Jul 2026

HUINA

Convenient location. Restaurants and supermarket nearby. Bus station in walk distance. Clean. Family suite has 2 washrooms.rooms are newly renovated and larger than their photos showed.

10/10

Exceptional

25 Jul 2026

HUINA

Very comfortable and convenient. Out of my expectation.

4/10

Poor

25 Jul 2026

Harry

The address given to us on Expedia was incorrect, leading us to a location close to an hour away. There was no address sent through the check-in info (which was also sent out late), causing us to search up the hotel name and hope that it was the right address. The room itself was clean and had a decent amount of space, but the washing machines and dryers were shared, and would have clothes left in there for hours, causing us issues when doing our laundry.

4/10

Poor

24 Jul 2026

Ching

No one work the front desk, the room door doesn’t automatically lock so if you forgot anyone can walkin. A lot of rule and charges. When you get there they ask additional tax/fee that’s not list on the listing.

8/10

Excellent

24 Jul 2026

Mark

Nice, clean rooms! Subway station was about a 10 minute walk away. Most shopping/restaurants would be about a 10-20 minute walk. There is a grocery store 5 minutes away, so that was great for breakfast and snacks. We never saw any staff members, including during check-in and check-out; but communication via email/messaging was clear and easy to follow. We would recommend this hotel for people travelling on a budget and who don’t mind lots of walking.

10/10

Exceptional

20 Jul 2026

Donald

spacious room, spacious bathroom, common washer and dryer. I'm happy that there's a dryer, very convenient. It's close to train station and bus stops. In a quiet neighborhood, felt very safe. Overall very good experience! Would recommend.

Family_with_children

8/10

Excellent

20 Jul 2026

Bao

Recommended for family of five! This time the room was little bit smaller compare the one we booked last year in the same period! Pretty close to many coffee shop and 10min from the subway station!

Friends_and_family Family

8/10

Excellent

19 Jul 2026

Jessica

Room is clean and well layout with on site laundry option which is really convenient but will have to wait if there are multiple people doing laundry. Kitchen is super useful. It is located in quiet residential neighborhood so expect to walk quite a bit from the metro station.

10/10

Exceptional

16 Jul 2026

Sally

We loved it ad will definitely recommend it to friends and others.

Family_with_children

10/10

Exceptional

10 Jul 2026

Jean Baptiste

Formidable rapport qualité prix

8/10

Excellent

25 Jun 2026

Chung

Very clean and lots of room. Provided slippers and toiletry items. Only issue we encountered which is not really hotel's fault is that someone removed our wet laundry from the dryer twice in one night to put their own laundry in. Some people are just rude.

Family_with_children

10/10

Exceptional

22 Jun 2026

Shaelynn

It has laundry at the property.

Family_with_children

10/10

Exceptional

19 Jun 2026

Talia

We loved this hotel. It was quiet and clean and had every convenience to make the stay relaxing and enjoyable. Self check in etc was handled smoothly by staff. We didn’t see them but they responded quickly to messages and made things easy. Near to bus line and market. Far enough from the tourists. But easy to get to things via bus lines.

Family

10/10

Exceptional

16 Jun 2026

Cal

Great affordable place

Friends

10/10

Exceptional

04 Jun 2026

Namiko

It was great! Our room was a pretty nice size for 4 people. We only stayed 1 day in Kyoto for our short visit.

Family_with_children

6/10

Pleasant

03 Jun 2026

Brenna

Expect there to be no front desk during your stay. Check in very confusing as well. The walls are pretty thin as well. It's a very convenient location for access to both bus and train lines. The rooms are very clean, but there was some scattered trash in the hall when we arrived. Overall very nice for the price.

Friends

10/10

Exceptional

28 May 2026

Hoa

Randor was a great place to stay for a family of 4. It was spacious and clean with all the amenities we needed. Throughout or trip we often went to the grocery store to pick up ingredients to cook something up. We loved the small kitchenette and the sitting area to eat! It was a super peaceful place to reside in Kyoto. Highly recommend to other families.

Family

10/10

Exceptional

28 May 2026

Rodrigo

Lovely vibe.

Family_with_children

10/10

Exceptional

26 May 2026

Mya

Lovely area, quiet streets, room was pristine, four of us split one room and we all felt we had more than enough space. Close to the train, bus, and all three main convenient store chains. Would stay again!

Friends

10/10

Exceptional

16 May 2026

Chris

Property was clean and amazing. Loved our stay here!

6/10

Pleasant

08 May 2026

Meena

Mist smell in room

Family_with_children

10/10

Exceptional

03 May 2026

Ravishankar

It would be good if you keep a couple of kitchen knives + drinking water glasses + salt and pepper

Family

2/10

Poor

02 May 2026

Hira

There is no staff at the hotel even though there is a front desk, so if you have a question, you have to message on expedia app and wait. The rooms are nice and comfortable, nothing extravagant. Its a bit of a walk from the station so difficult with luggage and the most inconvenient thing is THEY DONT HAVE LUGGAGE STORAGE so if you have a train in the afternoon you have to take your luggage around the entire kyoto with you.

They need to add this to their listing. No luggage storage so people know. When you message them to ask their response is deposit it in the coin luggage storage, so so so inconvenient. Only if i had known, i would have never booked them

Family_with_children

10/10

Exceptional

28 Apr 2026

Esteban

Fue excelente todo

Family

6/10

Pleasant

14 Apr 2026

Beatriz

Room was clean. No staff on property at all.

Family_with_children

10/10

Exceptional

13 Apr 2026

Henry

Great stay, spacious.

Family_with_children

10/10

Exceptional

13 Apr 2026

Nia

Clean and very spacious. Great area will visit again.

Family_with_children

10/10

Exceptional

11 Apr 2026

Monica

Big room for our family of 6

10/10

Exceptional

09 Apr 2026

Lisa Marie

There are alot of thngs to do in this area Fushimi Inari is about a 25 minute bus ride , a 5 minute walk to Nijo Castle, and Kiyomizu Temple is also about 20 minutes by bus .

2/10

Poor

04 Apr 2026

Araceli

I will not recommend this hotel to anyone bad communication. Prior booking they were not very clear on their policies and also they did not disclose that they will charge you a tax fee after you stayed, and it will have to be cash placed on the envelope and leave it on the mailbox down stairs on the entrance. Dryer took for ever to dry 5 hrs. They do not provide any detergent. It was very noisy. So hard to sleep at night to do the noise. We were locked out out of the hotel and could not enter the hotel. We called the emergency line. They did not speak very good English and they were not able to help us the only way that we were able to access the hotel is by waiting for some one to come out which we were so lucky and they open the door. Otherwise, there was no way we were gonna be able to access the front door to go into our room. I do not recommend this for anybody if you don’t want to be surprised with tax fee that is not included in your stay. Very noisy and people are not very understanding about other people staying there. The policies are not very applied to everyone. Very bad customer service.

Family

8/10

Excellent

29 Mar 2026

Ancy

Laundry was a big issue. The drying process took hours. Also the laundry area needed to be cleaned.

10/10

Exceptional

26 Mar 2026

Charlie

The room was super beautiful and cleaned exactly how it showed on the pictures. Kitchen was equipped with the necessary for light cooking. Cons: the AC never worked so we had to sleep with the balcony door opened to let the outside cool come inside, the dryer machine took forever to dry our clothes, and the room was very small for our group of 5 with each having 2 suitcases, but we handled it for the 2 nights we stayed. Overall I loved the stay and the building location.

10/10

Exceptional

20 Mar 2026

Abby

Clean room with all amenities. Shops close by.

Friends_and_family Family

8/10

Excellent

20 Mar 2026

Constance

Very clean. Right by Nijo Castle which was nice. Decent space for the 5 of us.

Family_with_children

10/10

Exceptional

14 Mar 2026

Jenya

Amazing room and got a good price

10/10

Exceptional

12 Mar 2026

Steven

Super clean hotel and the beds / water pressure was amazing

10/10

Exceptional

06 Mar 2026

virginia

We absolutely loved this place, its quiet and in a residential area. Love the area lots of little bakeries and coffee shops and very close to Nijo castle. Great location and very friendly staff

Family_with_children

10/10

Exceptional

02 Mar 2026

Jesus

Located kinda far from the train station, but depending on where youre going. It can be close to bus stops. So its a give and take. Cheap, and very spacious. Also the hosts were easy to get into contact with and were super helpful when needed.

Partner

10/10

Exceptional

20 Feb 2026

Eloise

Booked the Comfort suites for 5 people - very clean, great amenities, comfortable beds, 2 sinks and 2 toilets! Will definitely stay here again!

Friends

10/10

Exceptional

11 Feb 2026

Fernando

Good for introverts

10/10

Exceptional

04 Feb 2026

Fernando

Good

10/10

Exceptional

03 Feb 2026

Fernando

It’s a introvert friendly hotel

10/10

Exceptional

03 Feb 2026

Fernando

Good rooms strong hot water

10/10

Exceptional

03 Feb 2026

Fernando

Very nice large rooms

Business

10/10

Exceptional

03 Jan 2026

Edlin

Clean room, amenities

Leisure Family_with_children

10/10

Exceptional

28 Dec 2025

Lucas

Spacious room with 2X toilets good price aswell.
Will stay here again next time

Friends_and_family Family

8/10

Excellent

27 Dec 2025

Eileen

The room was clean but a little outdated. One of the beds had a chip missing out of the corner and the sofa seemed worn down. The train station was a bit far especially after a long day walking and lugging luggage to and from, but the city bus stop was close by. You will be asked to also pay a cash tax and the end of your stay so be prepared. Overall it was still a good experience,

Leisure Family

8/10

Excellent

25 Dec 2025

Gabriel

No issues. Enjoyed our short stay.

Leisure Family

10/10

Exceptional

14 Dec 2025

Cherry

Amenities are complete for daily needs. Able to do laundry anytime and with dryer. Room has 2 toilets and is very convenient for 6pax. Very nice and exceeds my expectation.

Friends_and_family Family

10/10

Exceptional

11 Dec 2025

Justin

Room was amazing and spacious for a family of 4. The check in process was very easy and the room was clean. Added bonus of having 2 toilets and a common laundry downstairs. The area is in a very quiet area.

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

Mahra

Was very impressed by this hotel since we've never checked into a no reception desk hotel before. Everything was communicated well. The room was clean and well stocked with towels. We had no reason to call for housekeeping for anything additional although they were there daily. They had an ebike/scooter in front of the hotel so that was very convenient. It was also tucked into the alley and that provided a good feel of the lifestyle. And yes, there is a Japan tax that will need to be paid at checkout which is stated prior to booking. So it wasn't a surprise to us. It was expected. Would definitely stay here again.

Leisure Family_with_children

10/10

Exceptional

03 Dec 2025

Fabian

Clean room

Leisure Friends

10/10

Exceptional

02 Dec 2025

Isamar

Nice amenities and spacious.

Friends_and_family Friends

8/10

Excellent

01 Dec 2025

Louise

Spacious room with everything you needed

10/10

Exceptional

28 Nov 2025

Kirstine

Nice neighbourhood. Clean room.

Leisure Family

10/10

Exceptional

28 Nov 2025

Mitchell

Clean room amenities

10/10

Exceptional

26 Nov 2025

Nelson

Love the modern & traditional Japan vibes. Very close to Nijo castle & to Nishiki market.

Leisure Family

10/10

Exceptional

22 Nov 2025

Sharon

Very clean and spacious room that made our stay a delight. Morden decor, comfortable beds, free washing machine and great location as the castle and a supermarket were just across the street. We would recommend staying here. One caveat, the dining table is Japanese style so you have to be comfortable with sitting cross legged.

Leisure Partner

10/10

Exceptional

21 Nov 2025

Amanda

Clean and spacious room for 4 adults with kitchenette, shower room and 2 toilets . Good location

Leisure Family

10/10

Exceptional

13 Nov 2025

Fernanda

The place is excelent, the staff was super friendly and it is very well located. Definitely will stay here again if I come back!

Leisure Family

10/10

Exceptional

04 Nov 2025

Cesar

The place was very clean and the staff very friendly. The location is very close to the bus station and there’s a couple of train stations at a walkable distance (10-15mins). Overall it was comfortable and I recommend it!

Leisure Family

8/10

Excellent

04 Nov 2025

Miho

There were dusty in kitchen stuff ( plates, cups and cutlery).

Friends_and_family Family

10/10

Exceptional

29 Oct 2025

Keith

Excellent location. Easy to come and go. Love that we had lots of towels.

Friends_and_family Family

8/10

Excellent

20 Oct 2025

Eric

Hotel was decent and nicely designed rooms. Only issue i had wasnt with the hotel so much as yamato transports QR code taking their number and shipping luggage to a different Randor hotel in Kyoto ( i believe there was 3).

Business_and_leisure Friends

10/10

Exceptional

19 Oct 2025

RUBEN Victoriano

Clean, everything worked, hotel provided iron and table, hair dryer, tooth brush, razor, towels and even laundry detergent. Roomy with 2 toilets. Bed comfy, close to transportation 12 min to metro, would stay again.

Leisure Family

10/10

Exceptional

15 Oct 2025

Jasen

Stay was nice, would stay here again.

Leisure Family

8/10

Excellent

12 Oct 2025

Steven

This was a last minute trip. The place was fine… safe, clean, convenient and easy. You’re pretty much left to fend for yourself so plan your dive n dive your plan.

Leisure Family

6/10

Pleasant

09 Oct 2025

Rosa

Getting into the room was very interesting but over all not bad

Leisure Family_with_children

10/10

Exceptional

08 Oct 2025

Minnie

Comfortable beds, a good sized room for our family of 4. Close to a couple of supermarkets which was very convenient. Dryer did not seem to work however our clothes dried quickly on hangers in our room.

Leisure Family

10/10

Exceptional

06 Oct 2025

Natalie

This hotel is situated in an excellent spot for walking and catching buses all over the place. There is a supermarket minutes away as well as lots of delicious local restaurants.

6/10

Pleasant

27 Sep 2025

Jewel

The check-in process was easy. The place is safe for travelers. There was enough toiletries supply. However, the AC was noisy and the owner gave us instructions to troubleshoot which we are not comfortable doing. The dryer machine were not drying our clothes. We stayed late trying to make our clothes dry until we gave up and just hang them to dry. Overall, it was a good stay but could have been better.

Leisure Family_with_children

6/10

Pleasant

27 Sep 2025

Brainda

The first floor room we had first has a strong cigarette smell since the smoking room is on the same floor and actually just right across. The second room we moved to was on the second floor which was a lot better.
Second room wasnt ready until next day so i was a little stressed about the smell since I have a 2 year old with me. But staff communicated quickly and was helpful.
We were supposed to throw trash out front but no signs to trash. The area we thought was trash said staff only. Theres no hooks for towels around sinks and the towel holders to bath are inside bathing area. The beds weren't the best as well. We did like the soaps and the room especially the tatami area. The ventilation was very good. We were able to airdry our clothing overnight.

Leisure Family_with_children

8/10

Excellent

13 Sep 2025

Tyler

Bottom floor smelled like cigarette smoke. Fortunately, the 2nd floor does not. The room was comfortable inside

Family

10/10

Exceptional

31 Aug 2025

kyle

Really nice room. Alot if goid food and sightseeing close by

10/10

Exceptional

24 Aug 2025

Matthew

We enjoyed our stay. The location was great. The place was quiet and big enough for my family of 6. We all had our own bed which doesn’t usually happen in hotels.

10/10

Exceptional

17 Aug 2025

Guoxiong

Like it being close to nijojo

10/10

Exceptional

10 Aug 2025

Enrique

Safe area and clean.

Leisure Family_with_children

10/10

Exceptional

09 Aug 2025

??

Clean, safe and good place for sightseeing

Leisure Family

8/10

Excellent

05 Aug 2025

Mary

Room was great - free laundry a real bonus. Wasn’t aware (didn’t read thoroughly) that there would be no front desk staff at ANY time. Didn’t get codes to enter building or room until after we called and spoke to someone. Used futon bed in room rather than reg bed only to find a note
Saying that we would be charged extra for linens for futon since there was only 2 people staying in room. Overall - great value, room was super clean, grocery store across the street, walking distance to Nijo Castle, easy access to transportation. Would recommend- just READ all the info in advance so you understand exactly what a residence hotel is!

Leisure

10/10

Exceptional

05 Aug 2025

Joy

Bus stop is 5 minutes walk from the property and adult fare is standard where ever you go around the area. Nijo castle is only 7 minutes walk, Nijo-jo subway station is 8-10 minutes walk, and only 2 minutes walk to the closest grocery store. I like how each guest have their own bed and there's 2 restroom that is separate from one another, which is good for a party of 6 people. No issue with asking a set of fresh new towels when staff is around in the morning. Wahers and dryers available at 1st floor for everyone to share.

Leisure Family

10/10

Exceptional

04 Aug 2025

Edwin

Awesome place very clean and nice !!

Leisure Family

10/10

Exceptional

30 Jul 2025

Callum

Really awesome apartment room that felt a lot bigger than on the pictures, easily the nicest hotel ive stayed in in Japan so far. It was within walking distance of convenience stores and restaurants, as well as a train station for days you want to explore more of Kyoto. Highly recommend if you're thinking of visiting Kyoto

Leisure Friends

10/10

Exceptional

29 Jul 2025

Marc

Very good!

10/10

Exceptional

28 Jul 2025

Steven

Great pricing and great property. Nice and clean

Leisure Friends

10/10

Exceptional

28 Jul 2025

Steven

Great property and great price

Leisure Friends

2/10

Poor

28 Jul 2025

Yin

The hotel didn’t accommodate the date change.
The Expedia booking changed the date itself.
In the beginning of the booking showed it can cancel or make changes, when requested for date change never happened.
It was unpleasant experience with booking, cancellation or requesting for changes.
Expedia personal just sent an email about the unable to change the date.
When I called to spoke the Expedia personal they always said not to worry and we will take care of it and I did not see the outcome that I requested.
I would like to see a different outcome to take care of customer as promise.

10/10

Exceptional

28 Jul 2025

Jianbin

Room is very clean and comfortable

Leisure

8/10

Excellent

27 Jul 2025

Isaac

Large rooms, hidden tax fee

Leisure Friends

10/10

Exceptional

25 Jul 2025

Guillaume

No way to fully turn off bathroom lights during the night

Leisure Family

10/10

Exceptional

22 Jul 2025

Eric

Amazing hotel. Would go back.

10/10

Exceptional

22 Jul 2025

Joycelyn

Very close to Nijo Castle (7 minutes walk), 2 minutes walk to supermarket. Restaurants were fun to go to while doing a stroll around the area. Subway and bus station about 10-15 minutes walk.

Leisure Family

10/10

Exceptional

21 Jul 2025

Alberto

Very nice room! Two toilets!

Leisure Family

10/10

Exceptional

20 Jul 2025

Soraya

Great location. Close to
Subway and bus stop. The room had everything we needed for our family vacation. Really enjoyed our time there. Would definitely recommend.

Friends_and_family Family

10/10

Exceptional

19 Jul 2025

Angelo

Cleanest and safest by far!

Leisure Family

10/10

Exceptional

17 Jul 2025

Shan-Shan

12 min away from Kyoto Station by foot, nice place with free laundry room on the 1st floor. Quiet neighborhood. There is a cash local tax due at checkout. We had a great stay.

Leisure Family

6/10

Pleasant

17 Jul 2025

Verified traveler

The room was not super clean (dust, marks on the bed, etc.), we couldnt leave our luggage at the proprety before check-in and we didnt receive the email with the informations needed to get in the building. Fortunatly, a worker was present and he oppened the door + gave us all the informations needed for our stay. On the good side, it is well located (the neighborhood is very nice) and the price is very nice. Overall, it was just ok.

Friends_and_family Family