Name: Yellow City Studios
Address: 6700 Interstate 40, Amarillo, US

10/10

Exceptional

18 Jul 2026

Cheyenne

We loved this property it was great!

Family_with_children

8/10

Excellent

18 Jul 2026

Anthony

Nice size rooms, clean, safe, parking was easy. The only thing is the wifi is extremely slow and the breakfast was on the carb side of things not much meat and no eggs.

2/10

Poor

18 Jul 2026

Jorell

I had a roach crawl on me . Enough said

Partner

4/10

Poor

18 Jul 2026

David

First note do not believe this review reflects the Hotel staff. They have been the only means with reasons we returned this time. We have stayed at this hotel several times over the years and have slowly watched it go downhill. We had already decided we wouldn’t stay here again, but due to limited availability in the area, we gave it one more chance. Unfortunately, this stay confirmed our concerns.

Elevator Issues:
Before booking, I called specifically to ask whether the elevator was working. I was told it was. However, during the middle of our stay, it was marked “Out of Order” again. This has become a recurring problem and creates a major inconvenience.

Room Cleanliness:
The room was not clean. There were used tissues scattered on the floor, glitter, and other debris throughout the room. It was clear the room had not been properly cleaned before we arrived.

Air Conditioning Problems:
The original air conditioning unit was inoperable. Instead of repairing it, the hotel placed a portable AC unit on rollers in the room, broke open part of the window, taped the exhaust duct outside, and set up a fan to try to circulate air. This setup did not cool the room efficiently and felt like a temporary fix rather than a proper solution.

Overall, this stay was disappointing and confirmed that the hotel’s quality has declined significantly. We gave it another chance, but the issues with cleanliness, maintenance, and basic amenities make it clear we will not be returning.

Friends_and_family Family

6/10

Pleasant

17 Jul 2026

HEATHER

The only issue was the TV had to be reset every time.

Friends_and_family Family

6/10

Pleasant

17 Jul 2026

Elizabeth

Kind of surprised at the number of good reviews. Very run down . Just OK.

Family

8/10

Excellent

17 Jul 2026

JE

Not a place you want to stay if pulling any equipment or trailer. Little or nor more to maneuver and several dead ends.

2/10

Poor

16 Jul 2026

Charlene

We were told the elevator had just broke that day, however, upon further investigation the elevator has been broken for some time. So ownership supports lying to their customers, this does not sit well with me and makes a person wonder what else is being lied about. Up three flights of stairs to find the sitting room had no working AC, the bedroom had a portable AC, thank goodness but still with the heat at that time we could not utilize the sitting room nor kitchen, no coffee maker in room, glad we travel with our own. The floor of the tub looked dirty maybe it was just old, either way, taking a shower was not appealing. Pool was not available and appeared to be that way for some time and used as a storage area. If you need ice, better bring your own because I didn't see one on sight anywhere. Woke the next morning to the police investigating someone's back window busted out. Rethink your stay here because pictures and description do not align with reality.

Partner

6/10

Pleasant

16 Jul 2026

kristi

Staff was helpful. Hotel was old and needed updates. Beds were good.

Friends_and_family Family

6/10

Pleasant

15 Jul 2026

Lisa

I wouldn't stay here again. The area it was located in was not great. A lot of pedestrian traffic around the hotel. There was a dirty towel and a bottle of yellowish liquid in the parking lot that we informed the front desk about and it was still there the next morning. The bathroom ceiling had a huge area that was crumbling with a bit of a repair job attempted. It was clean enough that we did collapse exhausted into bed. Breakfast was fine. The overall feel was just run down. The front desk attendant was very friendly and nice.

Partner

6/10

Pleasant

15 Jul 2026

George-Kay

Company photos were over zealous. Nasty carpet. You’d think in a 4’X4’ elevator they could replace the carpet every month, even with remnants, to make it clean. The hallway carpet was dirty and worn. The walls were scuffed. The doors were dirty. There was dirty silverware left in the kitchen sink. I put my shoes on when walking to the bathroom. The room size is wonderful. The bed was comfortable.

Partner

10/10

Exceptional

14 Jul 2026

John

Very clean and as big as a small apartment, with a large refrigerator and large microwave. Very comfortable bed. I was very impressed with the overall stay

Self

2/10

Poor

13 Jul 2026

Sterling

Very disappointed with ownership not allowing management to make refund decisions on warranted, and specific situations. We booked a room at 9 pm while traveling on 7/11. Landed at hotel around 9:15 pm. Found out from front desk staff that elevator was out, only room available was top floor in the back, and overall was not conducive to our needs. Front desk was understanding of our dismay and subsequent decision to book elsewhere. Room was canceled with assurances that management could refund the room in the AM. Keep in mind we never made it past the lobby. Next business day, we discover management is unable to refund the room given that it was made within 24 hours of the accommodation date, per ownership rules.

In certain circumstances like this one where booking, conversations, and cancelations all happened within 30 minutes and late at night of the same date as the intended stay, we should be able to be decent humans to each other and do the right thing.

Instead, the owners of Yellow City Studios have opted to handle the situation poorly and as such we emphatically DO NOT RECOMMEND this hotel.

4/10

Poor

13 Jul 2026

Daphne J

I am a mobility challenged person, with a handicap card. I emailed to let them know that I would need a very late arrival, and that if there was no elevator, I needed a first-floor room. I never heard back from anyone, so I called the and spoke with Jakeb (Jacob) who proceeded to tell me that \"we don't get the emails, the managers do\". He noted I would be a late arrival.
When I arrived, Jessica checked me in about 11-11:30 ish. I was put on a third floor room, but the elevator was not working. After some discussion, she offered to help me get my luggage up the 3 flights of stairs. I really appreciated her effort and was very grateful she had helped me. I told her I would be talking to the manager in the morning.
I went down the next morning, went out to my car and came back to my room. I could not get the key card to work (it also happened the night before) so I went back downstairs to ask them to fix my card. It turns out that the manager was who I was dealing with, Christy, and she started mansplaining about how the locks worked because they were old, blah, blah, blah. She had an attitude, was already aware of who I was because Jessica let her know. It got worse from there, she was not genuine, and how dare she tell me to have a blessed day!!! Religion has NO PLACE in an interaction like this. She was purposely being a snark! When I left my room for the final time, someone's dog crapped in the hall! Marriott should be ashamed!!!

Self

8/10

Excellent

12 Jul 2026

Patricia

This place was almost perfect! For the price it was better than we had hoped for. Clean, good beds, plenty of pillows, and much needed quiet after all day on the road. We will stay here again when we have to pass through Amarillo again!

Pet

2/10

Poor

12 Jul 2026

Lisa

We didn't even stay here. Elevators were broken
And we were told there were 2 rooms left with broken air conditioners.
They knew this was a problem when I reserved the room. However, no mention was made that, per Texas standards the rooms were below par.
I was told it was up to me to try and get a refund.
Terrible experience. I would not recco.mend this place to anyone.

Partner

2/10

Poor

12 Jul 2026

Michele

One of the worst hotel experiences and highly disappointed in this establishment.

For the 10 minutes it took to check in and find out the room was on the 3rd floor, then to be told after payment that the elevator had “gone out that morning”, to witnessing 2 other guests also cancel after check in..:things were not looking good.

We attempted to book across the parking lot and were informed that establishment had an exceptionally high rate of walk in customers from dissatisfied Yellow City guests looking to escape the run down hotel if you can even call it that.

After a long and difficult drive the last thing we wanted to do was take all our belongings up three flights of stairs. The area looks extremely economically depressed and to find out the elevator has in fact been out “since that morning” for MONTHS was seriously questionable as well.

Pool is permanently closed and looks to be storage and the lobby was difficult to identify as there is not even a real business sign up just a canvas banner draped across the building.

If you don’t mind all of this then spend your hard earned dollars here but this is the kind of honest review I wish had been available to me before I booked this “hotel”,

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Melissa

Staff was great!!!

Family

8/10

Excellent

11 Jul 2026

Muhammad

Over all good experience

Family_with_children

8/10

Excellent

10 Jul 2026

luis

No coffee maker in room. Dead roach in bathroom floor.

Self

6/10

Pleasant

09 Jul 2026

Tiffany

Property was on the older side. The bathroom in our room needed an overhaul. Bottom of tub was black with footprints, ceiling of bathroom was peeling and coming apart. Rest of the room was clean and spacious. Bed was comfortable. Was fine for one night.

Partner

4/10

Poor

08 Jul 2026

Christin

The hotel was very dated. It was once a Marriot but is now privately owned. The elevator was broken, the AC was not working correctly in some rooms, the breakfast was marginal, the buffet was not replenished. The room was missing some soaps etc, there was a lack of cleaning, it is really not that great. 😕

Family_with_children

10/10

Exceptional

07 Jul 2026

ADRIENNE

Loved the stay. Staff were very friendly and it was comfortable.

Family_with_children

6/10

Pleasant

05 Jul 2026

SIR'LISTER JAMES

The property is OK, but very out-dated. I had to make a trip to Walgreens for something to unclog the bathtub drain and the ironing board was rusted and inoperable.

Self

10/10

Exceptional

03 Jul 2026

Orlando

Fantastic stay!This hotel is incredibly clean, modern, and well-maintained. The check-in process was quick. The room was spotless, the bed was very comfortable, and the sheets were crisp . Highly recommend this place to anyone looking for a stress-free and comfortable stay!

Friends_and_family Family

2/10

Poor

01 Jul 2026

Aimee

Elevator do not work
Pool was empty
Tubs were dirty
Big puddle of water in our room
Toilet was clogged
They change our booking date and just canceled the whole reservation and told us to call Expedia for a refund.

Family

6/10

Pleasant

01 Jul 2026

Regenia

Loved everything except for the lack of a working elevator. It’s apparently been out for awhile and we were located on 3rd floor. Other than that, everything was wonderful, room was very spacious, beds comfortable, staff were friendly and breakfast was good.

Family

10/10

Exceptional

01 Jul 2026

Lori

Clean room, friendly, helpful staff. Don’t remember there being a breakfast.

Partner

2/10

Poor

30 Jun 2026

Sara

I arrived to check in, and was told that the elevator was not functional, and hadn't been for weeks. I was assigned to a room that required climbing three flights of stairs. The hotel was full, so there was no other room to move me to. I'm a senior, and soon to have a knee replacement... three flights of stairs wasn't happening.

I was frustrated to have to make a last-minute reservation elsewhere... which cost me about $100 more for the three nights I was staying, in a place with fewer amenities. Had the property communicated in a timely manner, I would have had more options. NOT happy with the hotel.

Self

10/10

Exceptional

30 Jun 2026

jay

seperate bedroom, gave me a comforter to use because I was cold.

Partner

8/10

Excellent

29 Jun 2026

Dennis

Great property with huge rooms.
This property appears to have been apartments at one time.
The bathroom ceiling fan cover was loose with a large gap where it should have been flush with the ceiling. A couple other similarly minor maintenance issues, but overall, a big room and a comfortable stay.

4/10

Poor

29 Jun 2026

Cody

Do not be fooled by the rating as I was. I have no clue who is leaving reviews for this hotel but it’s not good. Room was terrible. Musty and damp. Broken counter tops. Broken and moldy tile in bathroom. John Wayne toilet paper. A/C was so loud it was hard to sleep. Stains on carpet and couch in my suite. The black out shades had been cut with a knife and not replaced. Junk Hotel. Didn’t even have a damn coffee pot in the room. I’ve stayed in some sketchy motels that even had a coffee pot. I’d stay here as a last resort if motel 6 or Red Roof is booked.

8/10

Excellent

29 Jun 2026

Nancy

Room was clean and quiet. Breakfast had some variety but not much protein. It looked like the pool was having some work done on it. Seemed to be pet friendly- we saw a number of people with dogs.

Partner

8/10

Excellent

28 Jun 2026

Jennifer

Clean room, well organized and prepared to receive guests.

Pet

8/10

Excellent

28 Jun 2026

Amy

The staff was outstanding, the room has everything you need for cooking and long-term stay. There were some maintenance issues. The pool is drained and not usable., The elevator is broken, the bathroom light in the shower was burnt out. A staff member came up and helped me by moving a lamp into the bathroom. The air conditioning did not work well and to unfreeze it, I was told to turn the heat on for an hour and a half which I did and after that the AC worked fine. This place is in transition, which is why the room rates are good. The rooms themselves are beautiful, but there are maintenance issues.

Self

8/10

Excellent

28 Jun 2026

Susan

Nice place .clean. really nice desk clerks, though there was no coffee pot in our room.

Friends_and_family Family

2/10

Poor

28 Jun 2026

Craig

This property thought it was ok and perfectly acceptable to tell us that because their elevator was broken not only could our wheelchair bound disabled daughter not access the room, but they refused to give us a refund. For a room we couldn’t stay in even if we tried. How you possibly justify that is beyond me but stay far away from this establishment

Family_with_children

10/10

Exceptional

28 Jun 2026

Pranav

Great place. Will surely stay again!

Family_with_children

4/10

Poor

27 Jun 2026

Ken

Elevator was broken, and has been for some time, according to front desk.

AC in the main sitting area did not work. Room never got below 76.

AC in the bedroom was also broken but they had a standalone room air conditioner duct taped into the window. At least the side of the room by the AC was cooler.

Self

8/10

Excellent

27 Jun 2026

Krista

The elevator was broken. The place has a worn look. The carpet was really dirty, and had a sticky feel in places. The beds were comfortable and we liked the room layout.

Friends_and_family Family

6/10

Pleasant

26 Jun 2026

Liang

Breakfast so-so. Room is spacious. The elevator was broken and our room was on the third floor.

6/10

Pleasant

26 Jun 2026

Teresa

I have stayed before at Yellow City Studios. I like the zise of the rooms plus the stove, fridge, dish washer, plates, etc. I like that little extra \"living romm, kitchen area\" . I like the large beds. I did not like that the toilet was not cleaned; the toilet seat had dark gunk around it, I clean my house toilet seat all the time so I know what it looks like.

Family

8/10

Excellent

26 Jun 2026

Pamela

Hotel and room were clean. Staff was friendly. The pool was empty. Breakfast was ok, but not a lot of food choices

Friends_and_family Friends

8/10

Excellent

25 Jun 2026

Roy

The check in and out was good, but that is when we found out the elevator was not working. Later I found out the elevator was not working since April, at least two months. And our room was on the 3rd floor. Having an elevator out that long is unacceptable. As far as the room goes, it was excellent for the price. Two seperate bedrooms and bathrooms was a major plus for 5 guests. The room was clean and well set up with a full kitchen. The free breakfast wasn't much to speak of, very basic We skipped the breakfast to get an early start but i heard other guests grumble about it. I would have rated our stay higher if the elevator was working. If it had just broke is one thing but not working for a couple months is, again unacceptable.

Friends_and_family Family

2/10

Poor

25 Jun 2026

Jefferson Sherry

We did NOT stay at this hotel. When we arrived the elevator was broken, and our room was on the third floor. The desk clerk was very kind and helpful but our health would not allow us to carry everything up 3 flights.

Family

8/10

Excellent

24 Jun 2026

Elizabeth

What I liked - Bed and Sheets were comfortable. Bathroom and kitchenette were very clean.
Tables and desk surfaces were clean. Overall the room smelt clean.

What I didn’t like - Rug was very old with lots of stains. I am thinking overall it was cleaned but tough stains. Furniture was dated and I wasn’t going to sit on the couch for the same reason as rug, it may have been cleanish but they need to replace it.

I think it was a good choice for our one night stay out of the selection we had looked at. Neighborhood was safe and cleanliness of bathroom and bedding were the most important aspects for us.

Partner

2/10

Poor

24 Jun 2026

Marcus

The man atbthe desk at check in was nice to us but had no clue and lots of trouble. He took almost 30 minutes to get out room. Between cussing the computer system, to not answering phone calls and saying stop calling me, unable to get a key card to scan, and ultimately putting us in a dirty room. When I went back to get a proper room, it took another 10 minutes of fighting the computer and key machine. After all of it we were never informed of breakfast, the facilities, nothing at all. I emailed the GM to get a response 3 days later to get excuses of an old system and associates first night alone, basically sorry but don't care. Personally I would avoid this place.

Friends_and_family Family

2/10

Poor

24 Jun 2026

Roxanne

The elevator was not working on June 22nd. We were told by the night desk agent that it has been broken since April 3rd. We ended up switching hotels and getting a refund so I am grateful for that but when I asked for a managers card among other things I was told you can tell them what you want but they won't do anything to fix it. This hotel is what it is.

Friends_and_family Family

4/10

Poor

24 Jun 2026

Wesley

The elevator did not work, and I was on the third floor, the side door access to the stairs closest to my room did not work with my key.

10/10

Exceptional

23 Jun 2026

Kay

This was an amazing stay! If I had planned better I had full kitchen to make meals. I will definitely return when traveling west. The front desk staff was so friendly and helped with a couple questions I had about visiting in the area! Breakfast was ok but no eggs and that’s what I normally choose.

Self

10/10

Exceptional

23 Jun 2026

Elena

Front staff was friendly, professional and helpful. Breakfast was good. Great location.

Partner

10/10

Exceptional

23 Jun 2026

Michael

We really enjoyed our stay.

Friends_and_family Family

2/10

Poor

22 Jun 2026

Cary

Checked in and the only rooms available were on the 3rd floor and the Elevator was out of service. After hauling our belongings upstairs, the A/C wasn't working. The room was 80 degrees and the A/C was running blowing warm air. The refrigerator in the kitchenette was missing. It was cooler in the hallway. We could hear the neighbors 2 rooms down and it sounded like the Semi trucks on the interstate were rolling through our room.
Asked for another room, and was told none were available. They offered us a fan. We asked for a refund and were told they couldn't authorize one until a manager came the next day. We didn't stay. Messaged Expedia, still waiting to hear if we are getting a refund.

Partner

6/10

Pleasant

22 Jun 2026

Shundrika

Stay was Friday 06/19 night through Sunday 06/21 morning.

Young lady at the desk seemed tired so it wasn't the most joyful welcome upon check-in. She stated that only the 3rd floor was available, but told me after running my card and signing that the elevators didn't work. Well...I didn't make respond or make a remark about it since I am blessed to have legs with the ability to walk. However, that could've been stated beforehand, so that I could make my own own decision in whether I wanted to stay. Room was decent. King suite was roomy. Some bleach could be used to scrub the tub. I used my own disinfectant spray and wipes to self clean around the room and bathroom in general. The AC worked but it didn't cool the room much, even while sleeping. It seemed like it finally kicked in around 5:00 a.m. both days when it was time to get up. Good thing is that we were gone the entire day and we left at 8:00 a.m. the day of check out. Elevator was still down on day of checkout by the way. This place was doable for a short stay.

Partner

6/10

Pleasant

21 Jun 2026

julie a

This is an older building. It was clean, but the night we were there, the AC in our room was out, which necessitated a move. We were on the 3rd floor but the elevator was out. The bottles of soap & shampoo in the shower were empty. There were 2 towels & they were thin & mostly useless.

The staff was helpful and the room was clean. The room was also large & had a comfortable bed.

Partner

2/10

Poor

21 Jun 2026

Patricia

DO NOT believe the 10/10 ratings listed on Hotels.com. The bathroom and toilet was filthy. The only reason I stayed was because I had been driving for 9 hours and was tired. Would not recommend or stay there again. The pictures on Hotels.com are deceiving.

Partner

6/10

Pleasant

21 Jun 2026

Curtis

I was informed that elevator has been out of service for two months and I was on the third floor with significant luggage.

2/10

Poor

20 Jun 2026

Michael

Upon arriving at property, my wife and I were advised by Jessica at front desk that, despite our advance reservations, the only rooms available were on the 3rd floor and that the elevator was broken and that my wife and I have to carry our luggage up their stairs. Since we are both disabled, I informed Jessica we would be unable to do this at which point she offered to refund our purchase. This wasn’t much help since we arrived at 11pm and we were then left with no room at that late hour. To compound the issue, she then processed a refund to our credit card that was $17 less than the charged amount and advised there was nothing she could do about it. I should also advise potential customers that the photos pictured on line must be very dated as they looked nothing like the actual property.

Partner

4/10

Poor

20 Jun 2026

Tracy

I learned upon arrival that it was a former Marriott Residence Inn so I was hopeful we would have that same experience. However, the elevator was out until further notice and we were put on the 2nd floor and my husband is handicapped. At first I was told no availability on the ground level. The desk clerk did find a way to give us an ADA room on the first floor after I tried to find another place to stay. I was exhausted for traveling all day. The room was good but there are signs all around that the property is not being well maintained. The pool is permanently closed and the breakfast was not adequately stocked. At one point there were no eggs, no sausage, no waffle batter and no coffee at the same time. Others were complaining. The staff were nice but they were in a very bad situation having to tell guests there was no elevator in a 3 story property. I am not one to write a review but the ownership needs to know that most who stayed when we were there are not likely to return.

Partner

2/10

Poor

19 Jun 2026

Aimee

Pool was empty(permanently closed) according to the staff, elevator was not working, tub was super dirty and there was a big puddle of water in our room, curtains had holes in them, toilet was clogged and our booked in date was changed for another date.

Family_with_children

8/10

Excellent

19 Jun 2026

Debra

Clean kitchen

Partner

6/10

Pleasant

19 Jun 2026

Angela

The rooms are sizable. But the AC was broken and we had a temporary AC only in the bedroom making the living room and kitchen too warm to use. The drawers in the bathroom had hair, q-tips, and misc from other guests. The entire place needed a deep cleaning. The elevator was also not working so our only option for a room with working AC was upstairs where we had to carry all our bags. The alternate door is exit only as there is no room Key activated unlock mechanism. As we unloaded a storm was rolling it that sent a weather alert of 65 mph winds to our phones. I alerted the front desk because the patio had tables with umbrellas. I didn’t want a flying umbrella to damage a car and ruin someone’s trip. The desk clerk said that was not part of his job. Terrible and not customer focused. I would not stay here again. They had plenty if time to communicate broken ac and elevator but decided to do so only when I was standing at the desk. I was told they would allow me to cancel with no penalty but I would have to go to Expedia for any refund. So we stayed. Bed was comfortable. Shower was ok. Water was hot but shower head needed replacing with something higher quality.

Family

10/10

Exceptional

19 Jun 2026

Alain

This hotel is under maintenance, pool are closed and elevator is broken.Thebreat good location,Walkable Golden corral buffet and the studios has everything to stay as at home.

Family_with_children

8/10

Excellent

19 Jun 2026

Clifton

Nice staff. Aged facility but are getting updated

Self

10/10

Exceptional

18 Jun 2026

Cynthia

The room was very nice. The couch was comfortable for watching TV and the bed was comfortable.

Partner

2/10

Poor

15 Jun 2026

Cory

It was a drug den for locals as far as I could tell. It's built on the yard side of a few houses, of which have constantly barking dogs.

The people I interacted with seemed like they lived there permanently, the adults yelling in the hallways to their kids/spouse had little control of the kids running and yelling everytime they enter or exit the building.

I had not one single quiet moment in this hotel, and they didn't even provide a clean room! Trash, crumbs, and bugs if you look into the sleeper couches or bed frames.

Pet

6/10

Pleasant

14 Jun 2026

ANNITA

Advertised pool, did not have one. they said it was closed. Elevator did not work and had been down for over 2 months. Had requested a bottom floor if no elevator was available. was told the bottom floor was only for extended stays. I had booked over 2 months in advance. I informed them that they would put me on the bottom floor or they could find us another hotel for the same price. They finally (found us a room) on the bottom floor. The room was large and very clean. The hotel appeared very clean, had a good breakfast. Staff was amazing and helpful.

Friends_and_family Friends

4/10

Poor

14 Jun 2026

Vashad

I didn’t like the bathroom because the toilet wasn’t well maintenance. It was hard to use the restroom. I didn’t like that there wasn’t enough lights to turn on once it got dark in the hotel room I couldn’t turn all the lights on. Lastly, I definitely didn’t like that there were bugs in my hotel room, such as spiders. This hotel wasn’t a great experience.

Friends_and_family Friends

6/10

Pleasant

14 Jun 2026

Andrea

Definitely

6/10

Pleasant

13 Jun 2026

Kristina

Th elevator was broken and I needed to lug my suitcase up to the third floor. They offered to cancel my reservation “at no cost”. I had just finished driving 10 hours and was not going to search for another place to stay. The pool was broken and the place was pretty run down. Relatively clean given the state of the hotel.

Pet

6/10

Pleasant

11 Jun 2026

Meg

Seems like they’re going through transitions. Lots of things didn’t work: elevator, door to get into our part of the hotel (we could at least exit). The room was spacious and with a toddler it was nice that it was a bit divided. However the kitchen wasn’t as well stocked as it could’ve been. The utensil holder had crumbs in it. The bathroom appeared to be cleaned and the bedding fresh but it seemed like the floors weren’t done and some surfaces were a bit dusty and others were sticky. We also couldn’t control the AC/Heater much which was hard because it was pretty warm in the room. It wasn’t terrible, but I wouldn’t stay again.

Family_with_children

4/10

Poor

11 Jun 2026

Alejandro

This place needs some Tlc. Starting out with its the desk clerk. Super nice, but at 1 in the morning the last thing anybody wants to hear is that you’re in an upper floor but the elevator is out of order. Additionally the side door was exclusively an “exit only” door. Why? Oh because the key reader didn’t work to unlock the door from the outside. So if you only found parking off the side of the building, you had to walk through the lobby, go all the way down and to the door you can’t access the building through, with all your stuff and Schlep it upstairs. Now do that for however many times you need to unload your stuff from the car.
And do that when you checkout.

Breakfast was lame, the bathroom had 2 sheets of toilet paper left and the toilet constantly ran water.
The couch. Was. Disgusting. I dare you to sit on it.

Self

8/10

Excellent

11 Jun 2026

Robert

It was very quiet. Lots of room and the price was right. Friendly staff .

Family

2/10

Poor

10 Jun 2026

Cherry

Find someplace else to stay! Room was dirty! Found trash still under the bed. There was trash left in the hallway when we arrived and was still there when we left. Bathtub was not clean and had stains. Wife refused to take a bath in it! Ceiling in the bathroom had a previous leak stain and the repair was horrible. Pool was drained dry so we couldn't use it, but I doubt we would have anyway based on how poorly it looked. Elevator was also broken and the sign on the door looked like it had been there for a while, even though it said \"currently working on it\". Asked about breakfast options and the Front desk clerk said they MIGHT have items for breakfast but that they were running out of supplies (um, how about order more or kerp up with your inventory). Management really needs to do a better job with this facility.

Family

4/10

Poor

10 Jun 2026

Clifford

Room had dirty carpet, tv didn’t work. Had to get a different room on the 2nd floor. Had to carry luggage up stairs since elevator wasn’t working also.

Partner

10/10

Exceptional

09 Jun 2026

Tamarcus

I had a great stay and once I come back I’ll be coming to visit that hotel again

2/10

Poor

08 Jun 2026

Tresa

Don't believe the rating. I'm guessing most of these reviews happened before the Residence Inn sold it. The place was awful. Here's a list of things that were wrong:
It took a while to check in because the computer kept shutting down or whatever
Broken elevator my whole stay
Pool closed permanently - Just a big hole in the ground
Ice maker in the room broken
No coffee pot of any kind in the room
No plug for the tub
No amenities. i.e. soap, etc. They had the ones attached to the wall, but scary... they were empty anyway
No housekeeping and I was there from Thursday to Sunday. I even asked about it, and they said they put me on the list... Never happened.
People piled up their trash bags outside the rooms along with dirty laundry
The staff acted irritated and or surprised when I asked about housekeeping...
In general, the place looked old, but I probably wouldn't have minded much if the other things weren't so bad. the mattresses are clearly old. Not comfortable. This actually concerns me about Hotel.com's ratings in general.

Self

8/10

Excellent

08 Jun 2026

Milton

Was a great stay and we'll stay again.

Family

8/10

Excellent

07 Jun 2026

Roxy

The staff is very helpful and kind. Their elevators were down and it was a little difficult to get to our room - again, the front desk was incredibly helpful in trying to accommodate. We did love that they were pet friendly but the carpet had a lot of stains. Our dog kept returning to a big spot on the carpet and the corner of the bed (he didn't add to it 😄). The bathtub was also stained.
The room is very spacious and worked well for having a service dog with us.
The outdoors is well kept and has a lot of grass for dogs to do their business (it would be nice if everyone was courteous and picked up after their pet - we stepped in poo twice).

Pet

2/10

Poor

07 Jun 2026

Marsha

I had booked this room back in March 2026 and paid for it at that time I was traveling from Grand canyon and got stuck in traffic I called and asked if there was going to be a problem if I got there after 5 he said no that they do check ins all night long I got there at 6 and he tells me they only have one room left on the second floor which I explained when I booked the room I have trouble going up stairs he tells me either I take that or he can cancel my reservation and I can find another place then he tells me that the rooms are first first serve I went ahead and stayed but I found out why they book all hours of the night they drug people in their with pit bull dogs and prostitute not a very safe place for a single lady traveling alone he was very rude to he told me to keep my keys and watch and phone away from the room card cause it will deactivate it and he didn't want to be coming to the room to fix it not very nice people I ended up getting out of there as soon as I could in the morning 5 am didn't stay for breakfast

6/10

Pleasant

07 Jun 2026

Cindi

I feel like they are in a transition and maybe things will be better. I was there three weeks ago the elevator was not working it still is not working we were on the 3rd floor.

10/10

Exceptional

07 Jun 2026

Isaac

The sheets were clean and so was the hotel the overall stay was really good including the included breakfast, the kitchen was extremely helpful including the dishes spoons forks cups and mugs.

Partner

6/10

Pleasant

06 Jun 2026

Linda

Just ok. No coffee maker in room bed comfy shower good. Elevator not working though

10/10

Exceptional

05 Jun 2026

Casey

Clean room, friendly staff, hot breakfast, no complaints at all, thank you

Self

10/10

Exceptional

04 Jun 2026

Catherine

Although the pool is under renovation and the elevator was temporarily out of order the staff was extremely accommodating and professional. I will definitely stay here whenever we find ourselves in Amarillo.

Family_with_children

6/10

Pleasant

04 Jun 2026

Kevin

Staff was great. Room was fine. Property was quite underwhelming. I wouldn’t say dirty…but, needs structural and aesthetics updatesz

Partner

6/10

Pleasant

04 Jun 2026

John

Property recently sold and a renovation is planned. Currently, the elevator is out of order. There was no coffee maker or facial tissue in the rooms.

Partner

4/10

Poor

04 Jun 2026

Robert

I wanted an inexpensive room for our 3-day trip across the country and what we got was a cheap, rundown motel that made me want to take a shower after we checked out.
First, the front desk apologized to everyone for the elevator that wasn't working. I was told the elevator hadn't been working for MONTHS and the owner is \"too cheap to fix it.\" That should have been our first warning about the condition of the place.
Second, we were delighted that the room was a studio with a kitchenette. However, on closer examination, I noticed stains all over the furniture, carpet and bedding. I shudder to think what they could be...but I think you know what it was.
Third, the housekeeping standards are pretty low. The shower/tub look like it hadn't been cleaned in sometime. The drain plug was removed -- probably because the water wouldn't drain. Upon further investigation I could see why -- it was clogged with hair. Needless to say, I had to turn the water on and off to lather up and rinse off so the tub could drain. It also would have been nice if the mirrors had been cleaned, but I guess I'd take a clean shower and tub over clean mirrors.
Finally, I won't even address the kitchenette, Suffice it to say that if it were a restaurant kitchen the Health Department would have closed it down for a thorough cleaning.
If you want an inexpensive place to stay, this place is cheap. Just remember, YOU GET WHAT YOU PAY FOR. It's a shame the owner doesn't care about the condition of this property.

Pet

8/10

Excellent

03 Jun 2026

Scott

Pool was closed, empty, room was dated but comfortable.

Friends_and_family Family

6/10

Pleasant

03 Jun 2026

Ana

New owners needs to upgrade bathrooms
Kitchenette had no coffee maker
TV did not have program to find channels
The front desk clerk was very nice and professional

Self

6/10

Pleasant

02 Jun 2026

Valorie A

- Comfortable bed
- Make sure the room reserved is as advertised (ie. Fridge, Functional A/C, Elevator, etc.)
- Staff performs duties well, given their limitations & setbacks
- N/A Pool (didn’t use, so do not know)
- Business-services? (Didn’t see any business area anymore)
- “BEWARE: ELEVATOR NOT WORKING LAST TWO SEPARATE RESERVATIONS”
VERY DIFFICULT TO BRING ITEMS IN & OUT UP AND DOWN STAIRS.
(Having any disabilities, medical or physical limitations. After being placed on the 2nd & 3rd floors & tripping from the 3rd floor in star-well)
- Coffee, tea & water service area ( breakfast in dinning area in mornings typical & well serviced).
* This review is written with sincerity:
“Written by frequent travelers & not meant to offend any staff member”

Family

10/10

Exceptional

02 Jun 2026

Jennifer

Was a good stay room was clean

Self

8/10

Excellent

02 Jun 2026

charity

The rooms where great. We had to wait almost 2 hours after check in time because room was not cleaned yet then they got locked out of the system

Partner

6/10

Pleasant

02 Jun 2026

James

The elevator was out, but they notified you prior to check in. The breakfast did not have any meat or eggs. If you didn't like oatmeal or biscuits with gravy you're out of luck. Inside the room was clean however.

Family

4/10

Poor

02 Jun 2026

Priscilla

No el

10/10

Exceptional

01 Jun 2026

Don

Spacious. Fully equipped studio with sitting area, kitchenette, 2 televisions, a great shower, framed mirror/art, comfortable bed, quiet/efficient AC, and more. Tile bathroom floor very slick when wet, otherwise room was great. Check in was fast and friendly.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Priyanka

Had a great Stay and breakfast is also manageable. Rooms are spacious and clean

Partner

10/10

Exceptional

01 Jun 2026

Ethan

Nice hotel, spacious room