Name: Hawthorn Extended Stay By Wyndham Amarillo
Address: 6318 Ventura Drive, Amarillo, 79110, US

10/10

Exceptional

06 Aug 2026

Debra

The hotel is under renovations and the hotel sign is not easy to find but all else was good.

2/10

Poor

05 Aug 2026

Rebecca

Definitely was not as advertised actually looked like the place was being torn down. Three guys standing by the front door smoking marijuana had my small granddaughter . I felt it unsafe so I booked another room somewhere else. So I was very disappointed and I thought it was really false advertising because this place was horrible.

6/10

Pleasant

04 Aug 2026

Maria

1st front lady was rude, when I went to my room ,room look nice, mattress not so good, restroom toilet was dirty, I ask lady on front if I can have something to clean toilet, she said ,no my staff already cleaned,she said toilet is stains it won't come of, but it was dirty, breakfast was great.

10/10

Exceptional

03 Aug 2026

Euclides

Staff wonderful! They are in middle of remodeling however everything was clean. Nice room.

2/10

Poor

03 Aug 2026

Anil

The toilet and bathtub were not clean when we checked in. I called the front desk using the room phone to report the issue, but they ended the call without addressing my concern.

The air conditioner was also dirty, with black buildup visible inside the unit, making it seem like it hadn’t been cleaned in a long time.

Overall, this was a very disappointing experience. Choosing this hotel was a mistake, and I would not recommend it based on the cleanliness and poor customer service.

6/10

Pleasant

02 Aug 2026

Anita

Was very surprised to arrive to a hotel that was under such renovation, pool was closed. Am still uncertain if it’s a Hawthorne or a La Quinta, confusing signage/branding. Breakfast reviews were misleading, very bland, sausage very undercooked. Staff were so so at best.

10/10

Exceptional

02 Aug 2026

Kaitlyn

Doin work on hotel but room was fabulous

4/10

Poor

02 Aug 2026

Sherri

This hotel was UNDER CONSTRUCTION! Pool was closed, laundry room was closed, currently no extra amenities at all! Also, the internet was sketchy & the toilet was not clean. The air conditioning took a WHILE to start working! Not impressed!!

4/10

Poor

02 Aug 2026

Jason

There was multiple hairs on the shower wall. When I told the staff when we checked out, all they said was \"Sorry, we'll talk to housekeeping\".

You could also tell there was deep cleaning needed to be done on the bathroom floors.

4/10

Poor

02 Aug 2026

Andrew

It cooled the room very little. Was not adjustable. We didnt dare try the breakfast. Didn't want to risk it.

6/10

Pleasant

01 Aug 2026

Andrew

The place is being renovated into a LaQuinta. The two rooms we had were not super well maintained, but I suspect that will change post-remodel. The front desk staff that checked us in was not friendly or helpful. It was the worst check-in experience I have ever had

6/10

Pleasant

31 Jul 2026

Mariana

The hotel was in remodeling and the room was too hot.

6/10

Pleasant

27 Jul 2026

Becky

This property is under construction and looked sketchy. There’s no signs of what hotel you’re at. Breakfast was decent. We arrived late but I think I saw a sign that the pool was not functional. Staff was friendly.

8/10

Excellent

27 Jul 2026

William

The hotel was under renovation at the time of our stay. I assume because of this, the property itself wasn't in the best of shape and the tv in our room wasn't able to pick up but a couple of channels. The room was in good shape, clean and comfortable. The breakfast was good and overall a nice stay. Would consider staying here again when the renovation is complete.

4/10

Poor

27 Jul 2026

Gabriel

Old location being updated but really needs to be shut down and complete demolish then reopened.

Third party should have let us know of this.

6/10

Pleasant

26 Jul 2026

Tyler

I was disappointed with this location. I booked because they had a pool and was close to where I needed to be. But apone arrival I was told the pool was closed and the property was being renovated. I wish I had known this at booked.

Breakfast was decent and room was decent.
Staff at check in needs to learn customer service boarder line rude.

10/10

Exceptional

25 Jul 2026

Carlos

The hotel is currently being worked on, but we never came in contact with any of those areas. The room was clean, the staff was friendly and the breakfast was excellent. Two thumbs up.

10/10

Exceptional

23 Jul 2026

John

Great

4/10

Poor

23 Jul 2026

Kelly

The floors and our room were filthy. Would never recommend it.

4/10

Poor

22 Jul 2026

Denise

As of July 2026- there is no signage outside the hotel and no exterior lighting, causing the hotel to appear to be closed when we arrived for our stay. We thought GPS had led us to the wrong location initially. The sign on the front door warns you to be on the lookout for falling debris due to renovations at their front entrance. This seems like a huge liability risk. The mattress on the pullout sofa had in excess of 10 stained areas (some possibly rust from the sofa springs, others not identifiable). There was carpet in our room not tacked down which caused a tripping hazard. When my husband requested to speak with the manager the next morning to show her the multiple issues in our room, she was completely dismissive regarding all of the issues. Her solution to the mystery stains on the pullout couch was, “That is why we provide sheets to put over the mattress.“ This could be a reasonably nice hotel after all the renovations are complete however, at this time, save your money and save yourself lots of frustration. Stay somewhere else.

10/10

Exceptional

22 Jul 2026

Debra

Property is being remodeled that could be considered an inconvenience but ovetall a good experience.

6/10

Pleasant

22 Jul 2026

Pat Brownlee

TV didn’t work. Reading light was burned out. There had been a smoke r in the room. It was not a relaxing stay.

10/10

Exceptional

21 Jul 2026

FRANCISCO

Even though the hotel was being remodeled the rooms are extremely nice great and comfortable beds huge rooms

Family_with_children

10/10

Exceptional

21 Jul 2026

Nicolasa

Big room and clean everything was good the only thing, there was construction and containers at the very front.
When I got there to check in it was around 11:00 pm I thought it was closed I wasn’t to comfortable it is a little dark but other than that everything was grate

Friends_and_family Family

4/10

Poor

20 Jul 2026

Joselyn

Place in construction

Family_with_children

2/10

Poor

19 Jul 2026

Justin

A/C didn’t work and laundry and pool were closed with no warning

Partner

8/10

Excellent

18 Jul 2026

Susan

The facility is going through massive remodel. Looks like they just acquired the location. NO SIGNAGE OUTSIDE! I drove up and was soo confused. The name of the hotel is nowhere! There are shipping containers all over the parking lot. There were just a few vehicles in the parking lot, so I thought they were for workers. I called and was told it was the right place. My room had not been remodeled yet. It definitely needs it, but I’m sure it will happen. There was also a worker with a lift RIGHT outside my window. Pool/hot tub is closed. I used the treadmill and that was fine. Had I known it was such a mess and would have chosen a different location. Should be fine once work is done.

Self

8/10

Excellent

18 Jul 2026

Frank

The room was okay.

Partner

4/10

Poor

16 Jul 2026

Destiny

Check in was easy, front desk clerk was nice. We had 3 three rooms for the night, and our room didn’t have a good working AC. I notified the front desk and she wasn’t able to move us due to them being full. She contacted the manager and we were told we could get a percentage back on the room if we stayed in it or squeeze into the other rooms with a full refund for our single room. We decided to stay in our room and just hooked up a fan we brought with us. The ac was so janky. The following morning we were told if we wanted any money back we would have to contact Expedia, instead of the manager honoring the percentage off. The hotel is under construction, which I didn’t realize that when I booked. The breakfast was good, and had a decent variety of things. The bathrooms looked dirty, not sure if that’s apart of their remodeling they’re working on. And the double bed rooms were very large. Overall I will not be back to that particular hotel.

Family_with_children

2/10

Poor

13 Jul 2026

Payton

Room was dirty, large gap under the door to see through, stains on sheets and towels, mold in the bathroom.
Left to find another hotel and contacted Hotels.com to make them aware and let them know the room was unacceptable. It took quite some time to hear back. I sent pictures of the issues. I was denied a refund on $1000 hotel stay because the hotel manager didn't agree because the staff on site wasn't complained to before leaving.
If that was the state of this room, I can't imagine any other rooms were actually well maintained, even if the issues were better hidden.
Manager offered $40 back, I believe.

Business Self

4/10

Poor

13 Jul 2026

Steve

Construction still ongoing and nothing seems to get completed.

Parking lot full of equipment and storage containers - parking is a mess.

Rooms are outdated and not maintained

Beds are lumpy and very uncomfortable - A/C would never cool off and cycled constantly- very noisy.

Phone had the message light flashing and after several attempts to contact front desk, I went down and asked her to clear it - her solution was just unplug it! I felt sorry I bothered her from her phone..

The cost difference did not make this property a good value - we will pay more next trip for a better hotel.

One positive - the breakfast was good

Family

2/10

Poor

12 Jul 2026

Teresa

Check-in took forever. They told us the virtual card payment from Expedia didn’t work and tried to charge me again for the stay! We knew there was construction but the rooms were not well-kept. The worst thing was when we took the stairs one night and saw the end door to the hotel is just propped open for construction (this was 10pm and no workers present). Absolutely zero protection for hotel guests! Would not recommend staying here!

Family

10/10

Exceptional

12 Jul 2026

Kathy

The outside was all torn up with renovations but the inside made up for it. The pool was closed for repair. That’s why the amenities was rated low.

6/10

Pleasant

12 Jul 2026

Priscilla

The listing looked really good, what they failed to mention is they are under construction and the pool was closed (disappointing for our kids)… when we arrived we couldn’t tell if the hotel was even open until we pulled up to the doors. The hotel sign and entrance signs were covered with black tarp. I saw a few bugs in the bathroom and the sink was being held up with some extra 2x4’s. We had booked the hotel for the next weekend, needless to say I canceled our 2nd reservation.

Family_with_children

4/10

Poor

11 Jul 2026

Todd

So, we showed up and complete remodel, no clue just went to where GPS sent me.
They are no longer Hawthorne but La Quinta.
Also, the AC unit in ours did not cool our room.
So, just know if you make a reservation here, nothing shows on the outside and it is a La Quinta now or shortly.
Other than the AC and no knowing where we shoed up to, the breaksfast was good and the room was clean.

Friends_and_family Family

6/10

Pleasant

11 Jul 2026

Chuck

The hotel is under going a renovation. Staff was friendly and receptive. We couldn't tell if the hotel was open due to the renovation as we drove by. But other than that hotel was comfortable and quiet.

Family_with_children

6/10

Pleasant

10 Jul 2026

Donita

They are doing major reconstruction right now and there were containers everywhere. There were no working vending machines. However, the place was clean and quiet and should be nice when remodeling is finished.

Partner

6/10

Pleasant

10 Jul 2026

bobby

Upgrading motel, but not our room and the price was not reduced. Tiny toilet,12\" from seat to floor, no grab bars there nor in shower. Faucet sprayed everywhere if not kept on low. General manager greeted us, but not very friendly, just in a business matter-of-fact way. Couldn't access tv channels. All of this was unexpected and we had already begun unpacking, otherwise we could've requested another room. We've used this motel several times over the years, even under previous ownership, but never had this many disappointments.

Partner

8/10

Excellent

10 Jul 2026

Juvenal

It w

10/10

Exceptional

09 Jul 2026

Naga sandeep

good and clean room and property

6/10

Pleasant

08 Jul 2026

Tony

They are undergoing construction and there were construction materials everywhere and a sign indicating things might fall in the entry. Pool was closed which was not noted on the website. The room needs work. There was a mold stain on the ceiling of the shower, the bottom of the toilet was gross, the sink was leaking and only one channel worked on the TV. And to work the TV you had to hold you arm up on a weird position and push the buttons.
When we arrived the front desk person was on what sounded like a personal call and advised she would have to call them back because she had to check someone in but she didn't greet us for a couple more minutes. When I came back out she was sitting on the couch in the lobby. Employees only acknowledged you when they absolutely had to and didn't seem very friendly.
On the plus side, the beds were comfortable as was the sofa bed.

Family_with_children

4/10

Poor

08 Jul 2026

Brandon

Sinks were gross. Remodel was painting over the back sheet rock and leaving the carpet stained. Tub in 108 would fill up above feet while showing. Clear skies during our stay and all the TV channels just loaded or were broken on DirectTV. Pool was down for maintenance and there was construction trash all over the parking lot. Price wasn't terrible for 5 people I guess if you are just sleeping.

Family_with_children

6/10

Pleasant

07 Jul 2026

Sandra

They are currently remodeling so the pool and hot tub were inaccessible. The breakfast was limited no milk was available. Pillows need to really be replaced their horrible. The shower hose was something I remember from the it's. However it was quiet

Friends_and_family Family

4/10

Poor

06 Jul 2026

Noelle

The hotel staff were okay, but not super helpful. They were hardly at the desk and available. We had to leave early due to finding bed bugs in our bed. I also found evidence of bed bugs along the seams of the mattress. We have not been able to contact the property due to them not answering the phones. Overall was pretty disappointing.

Family_with_children

6/10

Pleasant

06 Jul 2026

Josh

The room was nice but the bathroom definitely needed to be updated. There was construction going on in other parts of the building so maybe they will eventually get to the rooms I had.

8/10

Excellent

06 Jul 2026

Amy

Room was good but the bathroom needed extreme cleaning. They did not clean or make our beds they only replaced the towels.
Front desk staff was not friendly and I had to call out for them to come out of the back room.
Also, I feel the hotel should have had some kind of notice that they are remodeling and renaming the hotel.

Family

4/10

Poor

03 Jul 2026

H

Customer service at front desk was horribly rude and very unwelcoming upon check in. Property under construction and materials stacked all over the inside and outside of property.

Partner

2/10

Poor

03 Jul 2026

Rodolfo

When we checked in, we were unaware the property was undergoing renovations.

The clerk behibd the counter acted as though we were an inconvenience.

Because of the renovations, the pool and area were closed. Building materials were stacked all over the lobby and dining area.

When we got to our \"handicap accessible room\", it was hot, the Air conditioner wasnt working and smelled like feet. Additionally, the restroom lighting was very dim and where there was supposed to be a shower, there was a tub (I have lower extremity issues, so stepping into a tub is very difficult and dangerous, hence the reason for reserving a handicap accessible room).
I called the front desk and was told that all of the other rooms were booked and there was nothing they could do.
I insisted they do something and the clerk said she could send maintenance up to check the A/C and for the smell in the room...
I was able to get the A/C working after messing with it. There was some kind of electrical short in the switch.

The maintenance guy came up and was very friendly. He said it really did smell like feet and sprayed something all around the room that immediately made it much more pleasant.

I would definately not recommend this lodging for anyone!

Partner

10/10

Exceptional

03 Jul 2026

Jill

Clean room, very friendly staff and breakfast included. Hotel currently under construction, but we were just passing through and needed a place to sleep and shower so didn’t bother us!

Partner

10/10

Exceptional

03 Jul 2026

Wendelin

They were under construction and the pool wasn't working.But everything else other than that was okay

Friends_and_family Family

4/10

Poor

02 Jul 2026

Hussein

Poor breakfast, hotel was under renovation, was not clean

Family_with_children

4/10

Poor

02 Jul 2026

Jeremy

Hotel was under major construction which wasn’t shared when reservation was made.

6/10

Pleasant

30 Jun 2026

Jesse

Wish renovation in progress would be mentioned before we booked. Several containers in front parking. Nails in driveway.

Partner

6/10

Pleasant

29 Jun 2026

Pavitar

N/a

Friends

10/10

Exceptional

29 Jun 2026

PAT

Clean room fresh breakfast friendly staff

Family_with_children

6/10

Pleasant

29 Jun 2026

Pamela

The property is under construction, changing from a Hawthorn Inn to a La Quinta. The building is not labeled at this time and doesn’t look open because of all the construction supplies and equipment in the parking lot and lobby/ hallways. It is still very grubby and worn, but the front desk agent was very friendly and helpful.
We had two rooms booked, one of the rooms had been previously smoked in and cleaned or hadn’t had the filters changed in the air conditioning unit. I am extremely allergic to cigarette smoke so that room had to be changed out. Overall the breakfast area was mostly clean, with very standard fare. If there had been any other hotels on that side of Amarillo that had rooms open, we would have changed hotels.
We will give it a year or more before checking with them again.

Family

2/10

Poor

29 Jun 2026

Jaymin

I was very disappointed with my stay at this hotel. The room was extremely dirty and appeared to have mud and dust throughout. Even the air-conditioning unit was covered in visible dirt and dust that could be seen with the naked eye. The paint in the room was chipped and the overall condition felt poorly maintained and unhygienic.

What made the experience worse was the attitude of the staff. There was no empathy, no welcoming smile, and our concerns were met with an unhelpful response that no other rooms were available. As older guests, we expected at least some understanding and courtesy.

From the reactions of other guests during our stay, it seemed that we were not the only ones dissatisfied. Unfortunately, this was a very unpleasant experience, and I hope management takes immediate steps to improve cleanliness, maintenance, and customer service.

Friends_and_family Family

4/10

Poor

28 Jun 2026

Calli

The phone kept randomly going off every 15 min throughout the night. The air conditioner/ fan did not cool the room.
The bathroom was not clean and we decided to not shower there. The building is under renovations so maybe it will get better

Partner

4/10

Poor

28 Jun 2026

Arkadiy

Don't trust the rating. The rooms are smelly and dirty. We were trying to switch to a different room/facility, but because we arrived later in the day, none of these was possible. We never come again.

Friends_and_family Family

4/10

Poor

27 Jun 2026

Dawn

Hotel was under construction - didn't even look opened. The light in the bathroom didn’t work and they had no room to switch us to nor were they able to get maintenence staff to fix.

Partner

8/10

Excellent

26 Jun 2026

Dat

The room is ok for the price, it not new as picture look and not that clean.

Friends_and_family Family

2/10

Poor

25 Jun 2026

Eduardo

DO NOT Stay here right now. Major construction going on. The sign from the freeway is blacked out. You don’t see it coming around the back way and by then it’s too late. Trash everywhere, signs that say WATCH FOR FALLING Debris. I called immediately to cancel.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Jason

Room was clean and comfortable, breakfast was great, property is under renovation but still very comfortable. Only issue was finding a front desk person to check in and out.

Family

2/10

Poor

22 Jun 2026

patrice

at check in, my room was super humid and warm. the desk clerk tried her absolute best to fix the ac. moving rooms was not an obtion. i already was in the room. my shower temp was luke warm and NEVER got hotter. the fridge was not cold and NEVER got colder. the ice maker was blocked by 4 pallets of parts/fixtures/equipment for their remodel. meaning the whole hotel couldn’t utilize it. i am a diabetic and had to drive to a convenience store to handle that serious issue. to top it off, after i drove to get dinner, and had it open on the table, i walked away and upon coming back, there was a Fly on it. how was a fly in my room? the room never got cold and i slept terribly. extremely dissatisfied and disappointed. i will never stay at a Hawthorn facility again.

Partner

8/10

Excellent

22 Jun 2026

Mai

The property was undergoing Construction. The pool was closed. There was Construction throughout the hotel.

Friends_and_family Family

2/10

Poor

21 Jun 2026

Mark

Hotel was under refurbishment, about five years too late. But they had no problem charging $138 for a single night. Bathroom was nasty and terrible. Drapes were not usable, could not close. Draw-wands broken and laying on floor. Drapes blocked AC unit. Breakfast was terrible. I’ll never stop here again

Self

4/10

Poor

21 Jun 2026

Taryn

I understand the hotel is under construction but our bathroom was dirty, the ice machine didn’t work, and the whole building just felt dirty.

Family_with_children

6/10

Pleasant

19 Jun 2026

Amy

Hotel was under construction so quite messy in lobby.

Checkin staff was not overly friendly.

Bed was not comfortable and pillows were small and not great.

Went to breakfast right at 6am and coffee was barely warm.

Friends_and_family Family

8/10

Excellent

18 Jun 2026

Shailesh

Overall the hotel was ok as per the budget category and served the purpose well for our overnight stay for a long journey. Rooms were clean breakfast was ok.

Family_with_children

10/10

Exceptional

18 Jun 2026

Darlene

We only stayed over night but the Hawthorn was a nice place. They are under a bit of an
upgrade so there was some boxes & pallets of things, but they were never in our way. The room was nice & comfortable. The A/C was so cold, just like I like it. Super convenient to the highway & major shopping & food. Would definitely stay here again.

Friends_and_family Family

6/10

Pleasant

17 Jun 2026

Sushil

The property is under construction and not suitable for families traveling with young kids as they love to enjoy the pool after a long day of traveling. My kids were so disappointed that the pool was closed. The breakfast was also not as good as the other hotels in the area offer. There was no bread or the bagels served. The ice machine was blocked behind the pallets of construction material and I wasn’t able to get the ice.

The staff was polite thou.

Family_with_children

6/10

Pleasant

17 Jun 2026

Diana

Great staff. Nice location. The tv never worked and the WiFi had a very low signal. My only complaints. Otherwise it was clean and quiet.

Self

10/10

Exceptional

16 Jun 2026

Chantel

Loved the stay and the staff good breakfast and great hotel even with them under construction.

Family_with_children

4/10

Poor

15 Jun 2026

Kenneth

Hotel was under construction
They had pallets of materials stored in the hallways inside the hotel

Family

6/10

Pleasant

15 Jun 2026

Caroline

I reserved five rooms for a group of teens and chaperones traveling through town. Two out of the five rooms were not clean when we arrived. We were given a different room when request requested, but it did not fit the size needs we had. There were some rust stains in the bathroom, showing the age, but otherwise the rooms were fine.
Additionally, the outside was being renovated, and there was no sign anywhere saying which hotel it was so we weren’t really even sure until we walked inside if we were at the right hotel.

Overall the beds were comfortable, and the breakfast was just fine if not amazing. The staff were competent and did their jobs well, but without being super friendly. It wasn’t a bad hotel, but I wouldn’t choose it again the next time I was going through town.

Friends

8/10

Excellent

14 Jun 2026

Remy

Property seems to be under maintenance. Some lights in the room wasn’t working. Was able to hear next room conversation

Family_with_children

2/10

Poor

13 Jun 2026

SAI SARAN

The entire room (including washroom) was not at all clean. Not much options in breakfast. Seems some renovation work is in progress

Family_with_children

8/10

Excellent

12 Jun 2026

Michael

The light in the bathroom was extremely dim, in order to see we had to turn on the \"heat lamp\".

Partner

8/10

Excellent

12 Jun 2026

Michael

Building is under reconstruction, piles of materials lying in lobby area. To get to the ice machine requires climbing through pallets. Matter of time before someone trips and sues. Breakfast was lacking gluten free items. Room was clean, bed was comfy. Staff was very helpful.

Partner

10/10

Exceptional

12 Jun 2026

Coretta

Only thing was there was no pool

2/10

Poor

12 Jun 2026

Brennon

I have no good things to report on during our stay.

Friends_and_family Family

8/10

Excellent

12 Jun 2026

Dena

The remodeling was distracting, but the breakfast was good and the employees helpful and pleasant.

Friends_and_family Family

2/10

Poor

11 Jun 2026

Denise

This hotel was listed as no pets allowed which is important as I’m extremely allergic. Upon check in they notify they are pet friendly. Not only is this extremely aggravating and false advertising it is also dangerous. They found a room that had no history of pets for the past week and I was able to stay for the one night. Although I did have mild allergic reactions. Additionally the hotel is going through renovations. There was no name on the front of the hotel, there is debris everywhere and our room was shabby. Dirty curtains, stains on the carpet, molding coming off the walls and rust stains around the toilet and dark stains inside. The staff member who checked us in was rude with an attitude that we were bothering her for checking in. We will not be staying with this company again.

Partner

6/10

Pleasant

11 Jun 2026

Karen L.

The hotel was being renovated during our stay. When we went to check in, we went to the property address and didn't think they were open because there were no signs. No signs for the hotel, no signs on the street and the parking lot was full of construction equipment. I called the reservation line because I was confused and the agent said, \"Wer'e open, we're just under renovation right now.\" The room was very nice and clean, the bathroom wasn't dirty, but definitely showed it's signs of age. While on the property we unfortunately ended with a nail in our tire.

Partner

8/10

Excellent

10 Jun 2026

Valri

There is a lot of construction and renovation going on with this property right now. It isn't really fair to review it at this point. Our room was comfortable and the room was clean. The breakfast was adequate and the staff was friendly. However, there was a lot of mess in the hallways and common areas as the construction & renovation is going on. The property really needs this upgrade so we are happy that it is happening!

Partner

10/10

Exceptional

09 Jun 2026

Amber

The hotel was very comfortable. Check in was easy and fast. There was plenty of parking.

Family

10/10

Exceptional

08 Jun 2026

Carla Thrasher

Even though under construction for remodeling, the stay was quiet and comfortable. One of the cleaning ladies crawled between stacks of materials to fill my ice bucket. Will always stay here when I come visit my son!

Self

6/10

Pleasant

08 Jun 2026

Jessica

Property was under major construction. Breakfast was great. Lobby was cluttered, our room wasn't very clean. Fridge didn't work. AC didn't work.

Family_with_children

6/10

Pleasant

07 Jun 2026

Ben

This is an older hotel. There is some remodeling happening.

Friends_and_family Family

2/10

Poor

07 Jun 2026

annette

This hotel is under total remodel construction. Everything was dirty, dark and disfunctional. The staff said I could cancel my reservation, but had no recommendations where to go instead. I think Xpedia should’ve advised of the construction prior to our arrival.
I would like a refund issued for my stay.

Partner

4/10

Poor

07 Jun 2026

Curt

Friendly helpful front desk staff. Property under renovation and should not be open or advertised as \"very good\". The room I stayed in was in poor condition. Tub shower did not drain, sink faucet crappy, mattress was garbage and very sunken. Terrible accommodation!

Self

8/10

Excellent

06 Jun 2026

Rita

Room was nice a Lil small but had all we needed in there. Bed was comfortable.

Friends_and_family Family

6/10

Pleasant

06 Jun 2026

Karin

Friendly staff, room was a good size. Hotel is currently under renovations and sign was not up so it was a little difficult to tell if we were in the right place. Lots of construction materials and dust throughout hallways. Something slimy had been spilled on the carpet in our room that house keeping apparently missed other than that, room was relatively clean. Once renovations are completed and construction dust is cleaned up, it will likely be a very nice hotel.

Partner

2/10

Poor

03 Jun 2026

Carrie

This hotel was under construction. There were literally signs saying watch for falling debris. There’s metal containers all over the parking lot with limited parking space and one entrance. Disappointing. And idk about breakfast because I left before it was open unable to sleep.

Self

2/10

Poor

03 Jun 2026

Nathaniel

DO NOT STAY HERE! HOTELS.COM SHOULD BE ASHAMED TO HAVE THIS HOTEL LISTED AS LIVE-ABLE! It is LITERALLY UNDER CONSTRUCTION! I booked this place at 9:30 at night for my husband and children. They’re on a 10 day road trip- I’m tasked with ensuring nice comfortable hotels at the end of the day. First, There is no sign or lights on the front because the place is under construction. Second, the TV’s, phones, showers, fire alarms, etc. in multiple rooms don’t work (again bc of construction?). When asked to move to a different room due to these reasons after several minutes they were moved to a different floor that had non-HD channels only, the room had cigarettes on the floor and fire crackers…a bug ran across the night stand shortly after they got settled. HOTELS.COM DOES NOT ADVERTISE IN THESE SITUATIONS YOU CAN CALL THEM TO BE MOVED - instead the app states once you book you cannot cancel the reservation. I have been on the app with representatives all morning WHILE at work demanding a refund. Duh! The hotel won’t refund my money bc they have no integrity - they SHOULD BE CLOSED UNTIL EVERYTHING IS FINISHED. HOTELS.COM how do you have great pictures and reviews AND NOT KNOW IT’S ALL WRONG! FALSE ADVERTISING! Since 2021 when we book a hotel Ive trusted your app - bc of the pictures and reviews- NEVER EVER EVER EVER AGAIN! I DEMAND A REFUND AND I DEMAND YOU FORCE THIS HOTEL YOU PROMOTE TO SHOW TRUE PICTURES AS OF TODAY JUNE OF 2026! DO NOT BOOK HERE!!!!

Friends_and_family Family

2/10

Poor

03 Jun 2026

Erick

Mold, rust, stained furniture, stained carpet, rancid smells. Not recommended in any way.

8/10

Excellent

01 Jun 2026

Michael

Liked the gym. Didn’t like the reconstruction. A lot of parking spaces available. The beds were comfortable.

Self

6/10

Pleasant

30 May 2026

Dwain

The room and breakfast were both good. The remodeling kind of put a damper on things but you can expect that with progress. I would stay there again.

Family

4/10

Poor

30 May 2026

Christina

this place was under construction with building materials stacked up inside and outside the hotel. the room was big but the bathtub wasn't that clean. not sure I cam trust expedia reviews.

10/10

Exceptional

30 May 2026

Jeannette

Easy check in clean rooms. Walking distance to eating establishments

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