Name: Spark by Hilton Amarillo Western Plaza
Address: 12 Western Plaza Drive, Amarillo, 79109, US

10/10

Exceptional

02 Aug 2026

Crystal

Our family loved the large room that slept 6 in beds and also had fold out couch--rare to find room for 8! Very large and clean. However, breakfast was not great--afrer the good reviews, I was expecting better. It was very minimal continental with few offerings, not even a waffle iron. I would stay here again because the room was that good but would just adjust my expectations for the minimal breakfast

Friends_and_family Family

6/10

Pleasant

02 Aug 2026

Juan

Checking in was great the front desk person was nice to give me a shower gel ours in our room had gone empty. The hotel was very nice and beautiful just one thing ruined it. We had ants in our room and on the 3rd floor. I wasn’t going to be going back and forth from room to room so I didn’t mention anything till the morning at the front desk about the ants. They apologized but that wasn’t the point. I told them it was too much of a nice place for ants to be up in the 3rd floor. I hope it gets addressed

6/10

Pleasant

02 Aug 2026

Katherine

The hotel was very basic. Not much offered in terms of the continental breakfast and when we checked in the worker at the front desk told us that they were serving breakfast because they had to since it was Hilton. So, not bringing enthusiastic about having to provide breakfast. The weight room was very limited and nothing seemed to be working. The pool was under construction. If you need a place just to sleep when passing through, it was good enough.

4/10

Poor

02 Aug 2026

Stacy

When we arrived, the man at the front desk was on his phone. Never stood up to greet us. Just took my last name and gave me keys to the room.

Someone across the hall had a large dog who barked most of the night when we got there. The beds were very comfortable. However, the sugar ants crawling in the bed was an issue. There were also dirty towels wadded up and thrown in the closet, as well as dirty sheets. There was a hole in our bedroom where the doorknob went into the wall, leaving sheetrock fragments on the floor. All of those things were from prior guests, which tells me the rooms aren’t cleaned well. My daughter ended up sleeping on the couch because the sugar ants were crawling on her. I told the manager, and since she couldn’t adjust our price since we booked it through a third party, she gave me 5000 Hilton points, which was fine until I realized it was only worth at most $27.50. I paid almost $300 for the room. The reviews for this hotel were great, so I am not sure what happened.

10/10

Exceptional

01 Aug 2026

Penny

Everything was great except no bacon or sausage at breakfast

6/10

Pleasant

01 Aug 2026

Anne

The lobby stunk to high heaven at check out. The first room was dirty. The second room the door key wouldn't work. For the price it's way below what I expected.

10/10

Exceptional

30 Jul 2026

Benjamin

Great value for the price being under $100

10/10

Exceptional

30 Jul 2026

Estevan

Very nice. Exceeded expectations.

10/10

Exceptional

29 Jul 2026

Debi

My room was larger than expected and had a generous amount of pillows. Breakfast was a little sparse but everything was clean and waiting for us.

2/10

Poor

28 Jul 2026

Francis

This was our first stay at a Hilton Spark Hotel. During the night I woke up and there were small black ants all over the bedside table and some in the bed. We tried to clean them up as it was the middle of the night. I talked with two different employees and told them what happened. They were nice but not helpful. I requested a call from a manager, gave them all my info and my concerns- I am currently waiting to hear from the manager. In addition, the ice machine did not work and the bathroom door. Would not close. Just an fyi. Did not rise to the Hilton level I e over. Very disappointed. Probably won’t do Spark again.

10/10

Exceptional

27 Jul 2026

RAJESH

Everything was good and we are coming back again

8/10

Excellent

26 Jul 2026

James

Pretty comfy. Really appreciate regular sized pillows.

10/10

Exceptional

26 Jul 2026

Matthew

great place to stay overnight. comfy bed.

10/10

Exceptional

25 Jul 2026

Navin

Overall very satisfied with the stay

10/10

Exceptional

25 Jul 2026

Diana

Room was clean, front desk lady was very friendly and welcoming.

6/10

Pleasant

25 Jul 2026

Kara

There were ants in our bedrooms and they mixed in with our things

10/10

Exceptional

25 Jul 2026

Thomas

Nice and clean and good breakfast

10/10

Exceptional

25 Jul 2026

Tracey

Very nice property

10/10

Exceptional

24 Jul 2026

Larry

The room was spacious and clean. However, no in room coffee maker.

10/10

Exceptional

24 Jul 2026

Staci

The check in was very easy and staff were pleasant. Rooms are big and very comfortable. There is no coffee maker in the room but coffee is available downstairs in the lobby 24 hours. The only minor complaint is our tv did not work. We went downstairs to ask about it and was told the cleaning staff most likely knocked the cords around and to unplug the tv and plug back in to reset. We did this and it did not solve the issue. We were just staying for one night so we got by without the tv. I would stay here again if needed.

10/10

Exceptional

24 Jul 2026

ivan

Very nice in every way.

8/10

Excellent

23 Jul 2026

Rodger

A nice big room, good parking lot, lighting, friendly staff.
Only thing we didn’t enjoy much was the breakfast.

6/10

Pleasant

21 Jul 2026

Craig

Hotel was remodeled recently. Bad smell in main areas and hallways.
Three of the four pieces of gym equipment were broken. TV in the room was not working.
Room was big and the bed was comfortable. The staff was super friendly.

Partner

4/10

Poor

21 Jul 2026

Linda

The rooms were very clean and comfortable. There was, however, a shortage of parking. The lot was tiny and full when we arrived. We were forced to park in the adjacent lot belonging to Burleson Coat Factory, which was at least 4 acres in size. The store was not even open when we parked in the closest corner space, away from the main store entrance. My traveling companion left the hotel the next morning at 5:30am to run an errand and found my car being towed. There was a sign, but it was hidden behind a very large bush. My car was not the only one being towed. The tow truck driver also said the car parked next to me belonged to the manager and he was allowed to park there. I assume this happens daily-someone is definitely getting kickbacks from this. Shame on you! I will let everyone I know that goes to Amarillo to avoid your hotel. I know a lot of people in the veterinary industry that travel to the veterinary school. What a scam.

Business

10/10

Exceptional

21 Jul 2026

Jessica

The room was exceptionally large, extremely clean, and the beds were beyond comfortable. I wish the mini fridge had not been on the floor because that was very difficult for me to put things in and out of. It was the best room. The front desk staff was absolutely perfection.

Friends_and_family Family

8/10

Excellent

20 Jul 2026

Robin

A Few Repairs Needed To Be MadeTo The Room

Self

10/10

Exceptional

20 Jul 2026

john

good location. basic continental breakfast. room good sized. liked the nightlight in the bathroom.

Partner

8/10

Excellent

19 Jul 2026

Madison

Clean room and nice staff. The breakfast was pretty limited. It would be nice to have sausage or bacon etc. the only protein was boiled eggs. There was very little I could eat with Gluten Allergies

8/10

Excellent

17 Jul 2026

DENISE

This hotel was very comfortable and reasonably priced. The one negative about it was the limited choices of breakfast item... cold cereal, toast, hard boiled eggs, and a few prepackaged pastries were the menu choices of the day. Surely, they could have provided more for those of us looking for a pancake or scrambled eggs! Other than this, everything was great!

Partner

10/10

Exceptional

17 Jul 2026

Mitzi

Everything was as needed for our quick overnight stay.

Family_with_children

10/10

Exceptional

16 Jul 2026

MICHAEL K

GREAT PLACE FOR A SHORT STAY

Partner

10/10

Exceptional

16 Jul 2026

Tricia

This is a nice place to stay and easy to locate. Staff was very pleasant. I would stay here again.

Family

10/10

Exceptional

16 Jul 2026

Deborah

nice indoor pool and hot tub, rooms were extremely nice, clean and comfy

Family_with_children

8/10

Excellent

15 Jul 2026

Ananda Bharadwaja

Clean hotel and nice location.

Family_with_children

10/10

Exceptional

14 Jul 2026

Michelle

Room was very spacious and clean. Guy that checked us in did his job but that was all. Didn't have the breakfast but it smelled good. Nice big workout room and the indoor pool was nice but crowded...it is Summer time! Easy on and off I-40 with plenty of shopping and restaurants within walking distance. Would stay again.

Partner

2/10

Poor

13 Jul 2026

Arthur

Got bit by ticks

Self

10/10

Exceptional

12 Jul 2026

David

The room was clean and offered good amenities. Breakfast was good.

Partner

6/10

Pleasant

11 Jul 2026

Victoria

The staff was helpful and the rooms were very clean, comfortable beds, close to everything! Breakfast was a bit lacking, no hot foods.

Family_with_children

10/10

Exceptional

10 Jul 2026

Diane

Spectacular hotel, wish we were staying more than 1 night. Everything was clean, it was all new and refreshed. The amenities were great. We did not partake in the breakfast, it was continental breakfast. Staff was amazing.

Partner

8/10

Excellent

10 Jul 2026

Thomas

No hot food for breakfast unless you count toast or oatmeal.

Partner

10/10

Exceptional

09 Jul 2026

Martha

The staff were helpful and friendly.

Partner

8/10

Excellent

09 Jul 2026

Roscoe

Was a nice hotel to stay at.

10/10

Exceptional

08 Jul 2026

Rhonda

The indoor pool and beds were great.

Partner

10/10

Exceptional

07 Jul 2026

Kristin

The room was clean and had plenty of space to relax. It was the perfect place to rest and relax on our trip home from Colorado.

Partner

8/10

Excellent

07 Jul 2026

Cimi

Breakfast was sparse. Boiled eggs were finished by 8:30not many items. Was really expecting a fulfilling breakfast as advertised

Family_with_children

10/10

Exceptional

06 Jul 2026

Rajesh

We had a fantastic stay! The place was spotless, beautifully maintained, and had everything we needed. It was clean, comfortable, and welcoming from the moment we arrived. We thoroughly enjoyed our stay and would definitely love to come back. Highly recommend!

Family_with_children

8/10

Excellent

04 Jul 2026

Steven

No AC during Texas summer. Electrical controls not secure and no response from staff

Partner

6/10

Pleasant

04 Jul 2026

Dora

Clean and comfortable. Gym was terrible. Nothing worked and had no dumbells like it said it would. Machine was off center. Elipticals were janky. Needs work.

Family_with_children

6/10

Pleasant

03 Jul 2026

Kelly

It was fine. Nothing spectacular, though our room did smell a bit like urine when we first got in it

Family

10/10

Exceptional

03 Jul 2026

Sebastien

Bedding is very comfortable. Rooms are suites. a+

8/10

Excellent

02 Jul 2026

Arthur

I reported this to the front desk staff.

1) The air conditioning in the room was set to 68 degrees. It never went below 78 degrees.

2) The room refrigerator did not cool soda cans.

3) In parking in the rear area, do not place your windshield towards the grass. The sprinklers run at night. The water is hard and leaves a calcium deposit on the windshield which can not be removed by the cars windshield wipers, nor can it be totally removed by the squeegee at the gas station. It took a bottle of Windex and paper towels to remove the deposits. Driving with the windshield coated was hazardous.

It's a nice property. The prices are reasonable. The rooms are exceptional, except for the shortcomings that I've mentioned. The staff was helpful. Fix the problems and I would rate it 5 stars.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Carey

Awesome. Comfy and pet friendly

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Carey

We travel back and forth to Dallas to visit family a couple times a year, and we’ve all agreed that this is where we will always stay! The rooms are spacious, the plaza it’s located in has a variety of restaurants to choose from, and it’s very pet friendly without LOOKING like a million dogs have stayed here. We will definitely be back.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

DIANNE

Our first stay at a Sparks and was pleased. They have a bar for drinks and food.

Partner

10/10

Exceptional

28 Jun 2026

Laurie

Clean, quiet, and comfy beds.

Partner

8/10

Excellent

28 Jun 2026

Angel

Room was clean and staff was very helpful and pleasant

Self

6/10

Pleasant

27 Jun 2026

Denise

Arrived a little before check in. Lobby smelled horrible. Not sure if it was the floor cleaning. I realize it was a no frills, but breakfast was very disappointing. Nothing hot.

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Anthony

.

Family_with_children

10/10

Exceptional

24 Jun 2026

Angel

Very nice staff. I came to them with a problem and they accommodated immediately.

Self

10/10

Exceptional

24 Jun 2026

aimee

checked in super late at night and they gave me an extra night even though I couldn't use it. It would've been great. super clean. I would absolutely stay here again. 10/10

Self

8/10

Excellent

23 Jun 2026

Cindy

Room was really nice. Breakfast wasn’t great, but it was sustenance.

Family

10/10

Exceptional

23 Jun 2026

Edina

We had a pleasant stay. Room was clean, staff was friendly, breakfast was good.

Friends_and_family Family

6/10

Pleasant

23 Jun 2026

Marisol

Needed much more customer care by staff.
Poor amd limited Continental breakfast.
Poor Pool cleanness.
More Parking needed.

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Felicia

Clean room. Soft bed and linens. Great parking.

Family

10/10

Exceptional

22 Jun 2026

William

The front desk was amazing at check in time!

Partner

8/10

Excellent

21 Jun 2026

Tammy

Very basic hotel room, but it’s all I needed for 1 night. Spacious, clean and a fairly comfortable mattress. I would stay again!

Self

10/10

Exceptional

20 Jun 2026

Greg

It was great. The place matched the price

10/10

Exceptional

19 Jun 2026

Angel

Clean and convenient

Self

10/10

Exceptional

19 Jun 2026

Brittany

Very clean nice spacious rooms

Family_with_children

4/10

Poor

19 Jun 2026

Brian

Property was dirty and smelled. The breakfast area smelled bad and the offerings were very poor- most bananas partly spoiled. The fitness room
Had very little equipment and it was in terrible disrepair. The TV in the fitness room was not working- not connected to any source. Place just overall seems neglected. Poor value for cost. I will not stay in a Spark property again.

Partner

10/10

Exceptional

19 Jun 2026

Cheryl

Room was nice.

Family

8/10

Excellent

19 Jun 2026

Debbie

The staff was very nice but a little slow. The room was clean but the toilet rolls were almost all used. Did have to go to front desk for more. Super nice front desk clek gave me direction to my next destination.

Pet

10/10

Exceptional

18 Jun 2026

Samer

Great value

6/10

Pleasant

18 Jun 2026

Linda

The room and air and everything was great, a lot of flies by the food, the breakfast was not that great The hot tub worked perfectly nice and hot but it was small The pool was freezing cold.

10/10

Exceptional

18 Jun 2026

Diane

Clean and convenient for our family. Love the 2 bedroom option!

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Tamara

The staff was helpful and friendly.

Self

4/10

Poor

16 Jun 2026

John

The hotel was fine. The breakfast left a little to be desired. Not much besides mini muffins, coffee and bagels. A few bananas and apples.

6/10

Pleasant

16 Jun 2026

Angelia

This hotel was adequate for a one-night stay, but it did not quite live up to the photos online. The lobby furniture looked more like patio furniture than the comfortable seating shown in the images, and both the common areas and guest room felt somewhat worn and dated. The walls could use fresh paint, and the property would benefit from a more thorough deep cleaning and attention to detail.

That said, there were some positives. The air conditioner worked very well, the TV functioned perfectly, and the bed was fairly comfortable. Overall, the hotel met the basic necessities, but some updates and improved maintenance would go a long way toward creating a better guest experience.

Self

10/10

Exceptional

16 Jun 2026

Nancy

Valerie at arrival, made us feel very welcomed!
When I turned the TV, I saw a \"Welcome Nancy\" that made us feel special. Right after we got a text to let them know how was the room. Next day, the same, just to find out if everything was going well.
Also Dylan was super friendly, he printed our Palo Duro entrance with a very sweet smile and was very professional during our checkout.
Definitely, I'll keep Spark Hotels on our mind.
Hopefully, all of them have the same service!

Partner

6/10

Pleasant

15 Jun 2026

Christy

Thin walls. Rowdy guests slamming doors and partying in the pool until 1am. Our room had exposed outlets and a toilet that rocked back and forth when you sat down. The room was good sized and the bed was very comfortable. We didn't get breakfast as there was not a seat open. Husband noted that the gym had a couple of machines that were not working. We will skip this one next time.

Partner

10/10

Exceptional

12 Jun 2026

Edward

We live the stay at Spark by Hilton. It looks like they just had a renovation that everything looked fresh and new. Our room was very roomy with a sofa. My husband loved this place. Breakfast was just a OK, that they just had boiled eggs for protein.

Partner

10/10

Exceptional

12 Jun 2026

Tod

Surprisingly great hotel for the price. Valerie was very friendly at the front desk. We had a very large, clean room, the hotel was very nice. Breakfast was not amazing but it was good. The location was quiet and convenient, just off the interstate, a good stop for traveling.

Partner

10/10

Exceptional

12 Jun 2026

Peggy

Everything was very clean. The staff was exceptionally nice. The room was large and roomy with a large bathroom. Great hotel with a great pool area.
Highly recommend this Spark Hilton location. One of the best.

Self

10/10

Exceptional

11 Jun 2026

Laura

The only problem is that we stayed 1 night! Everything was amazing. Valerie was super friendly and helpful, she made the process very smooth. The room was extremely spacious, more than the average hotel room. We would definitely come back!

Family

10/10

Exceptional

11 Jun 2026

gregg

Carpet in room at night when we went to bed smelled like a wet dog.

Partner

10/10

Exceptional

10 Jun 2026

Richard

Very clean and up to date. No welcoming ‘gift’ and a coffee maker in room would have been nice.

Partner

8/10

Excellent

09 Jun 2026

Patrick

not what i consider a full breakfast

10/10

Exceptional

09 Jun 2026

Janice

A clean & quiet place to stay. We skipped the breakfast - not much to pick from. No coffee maker in room but still a nice place to stay.

Family

8/10

Excellent

09 Jun 2026

Carlo

Good location, clean and close to activities

Partner

6/10

Pleasant

08 Jun 2026

Billy

There were bugs in the room (3) black ones. We didn’t ask for handicap room but that’s what they gave us. Shower with open areas and a seat that took up space we didn’t want. Breakfasts only had hard boiled eggs, dried out bagels, orange juice that was empty and not refilled, bruised bananas and old apples. I’m not a picky eater, as I’ve eaten plenty of military chow but for the money I paid (twice as much as the one on the way to Missouri) this wasn’t what I expected.

Partner

8/10

Excellent

08 Jun 2026

JoAnn

Good location to go to Palo Duro Canyon. Microwave broke but was quickly replaced. Pet fee is exorbitant for an economy hotel. Room was nice though I hate to see carpet in a pet friendly room.

Pet

10/10

Exceptional

08 Jun 2026

Eugenio

Staff was very nice and accommodating. Breakfast was solid.

Partner

10/10

Exceptional

07 Jun 2026

MARIO

Next to lots of restaurants and stores. Good staff. Enjoyed our stay.

Family_with_children

8/10

Excellent

05 Jun 2026

Regina

?

Family

10/10

Exceptional

04 Jun 2026

Coy R.

Perfect for proximity to great restaurants and easy access to freeway. Clean quiet safe location at reasonable rates.

Family

10/10

Exceptional

04 Jun 2026

Stephanie

The location was great, staff so friendly and personable. My room was clean and bedding pillows very comfy. I had a two-night stay and spent a lot of time in my room. Excellent experience at the front desk. will definitely stay again if in the Amarillo TX area.

8/10

Excellent

04 Jun 2026

Ashley

Nice room, staff was okay, breakfast was not great. Had to ask to change coffee and there was really only bread, yogurt or an orange to eat. Breakfast needs major work. Good stop for one night stay.

6/10

Pleasant

02 Jun 2026

SATADRU

Breakfast needs improvement and more hot breakfast items should be introduced. Overall it was a nice stay. Thanks

Family_with_children

10/10

Exceptional

02 Jun 2026

Susan

Nice stay clean and reasonable price

Friends_and_family Family

6/10

Pleasant

01 Jun 2026

Kelly

1st entry into the room, refrigerator was warm & door gasket was hanging loose. Attempted to call front desk on the room phone, but it did not work as there was no phone cord. Walked to front desk & shared concerns. Was told replacement refrigerator would be installed next day and phone would be repaired.
Next morning found the shampoo dispenser would not dispense shampoo. Shared concern at the front desk on the way out. They indicated house keeping would handle.
Upon return found replacement refrigerator in the room and it was working. Great! Phone had been moved to another location in the room and had a cord, but still did not work. Shampoo dispenser still did not dispense shampoo. Walked to front desk and shared about phone and shampoo. They indicated they would be taken care of.
Next evening, checking upon return, phone still did not work and shampoo dispenser still did not dispense shampoo.
Again shared with the front desk on my way out following morning that shampoo dispenser still did not dispense shampoo. They stated house keeping would handle.
The next morning the shampoo dispenser still did not dispense shampoo.
The food provided for breakfast was as expected. The information about breakfast was well conveyed and accurate.
There is too little room air exchange. Odors held in room. While louvers in bathroom ceiling are evident, no air flow out of toilet/shower area. All steam remained in bathroom until door was propped open. Very bad.

Family_with_children