Name: Quality Inn Amarillo East
Address: 1515 I-40 E., Amarillo, 79102, US

4/10

Poor

25 Jul 2026

Misty

The rooms had damage to the walls the doors it wasn’t clean

10/10

Exceptional

24 Jul 2026

Jacqueline

Great property

6/10

Pleasant

22 Jul 2026

Catherine

The price was certainly cheap enough: $75.00/room with a king size bed. But the door in one of our two rooms had quite a few rather deep dents in it (looked like from a hammer?). The room my husband & I stayed in had carpet that smelled like maybe someone had smuggled in some cats without a litter box? The good thing is, you sort of get used to the smell after a while. LOL The man who checked us in had a humorous & friendly personality.

4/10

Poor

21 Jul 2026

George

Dirty room, noisy, mediocre breakfast, no bathroom fan, bathroom door stuck, pooly maintained.

Family

8/10

Excellent

21 Jul 2026

Steven

A/C worked great

2/10

Poor

21 Jul 2026

Thomas

This property was so gross we had to move to another hotel. The door next to ours looked like it had been beaten in by a sledgehammer, the room reeked of smoke, paint was pealing, toilet wouldn't stop running and generally looked unsafe to stay in. You should take this off your listing.

Friends_and_family Family

2/10

Poor

19 Jul 2026

Miriam

Disgustingly dirty, I asked for it to be shown to me before and it was dirty and with the window broken, I did not stay and expedia did not solve my refund, I do not recommend them,,

Family_with_children

8/10

Excellent

16 Jul 2026

Deborah

Property under repair! No items to choose for breakfast!

Family

2/10

Poor

15 Jul 2026

Yulier

I book this hotel because my truck was in the shop and I need one night but I don’t like it The air conditioner was very noisy, there were cockroaches in the room, and the sheets smelled bad thanks to God was only one night

8/10

Excellent

15 Jul 2026

Charles

It was an okay place to stay but would not be my go to place and the dead bolt on door did not latch

Partner

10/10

Exceptional

14 Jul 2026

Adriana

Excelente hotel y muy buen trato el personal

Family

10/10

Exceptional

14 Jul 2026

Rodney

Wonderful, friendly staff.

Partner

4/10

Poor

14 Jul 2026

Jolene

The lobby is nice and the breakfast was okay, totally unmemorable. They're obviously in the middle of renovations because our room was supposed to have a kitchenette but there was a gaping hole in the countertop with a junction box dangling from wires but no stove. The sink for the kitchen was smaller than the bathroom sink which was right next to it. The staircase was full of cigarette butts and one of the steps was crumbling. My kids looked around and felt very uncomfortable with their surroundings so I wouldn't ever stay there again.

Friends_and_family Family

2/10

Poor

13 Jul 2026

Charley

Room wasn’t clean and smelled like smoke. Front desk person was nice but if one room that bad, not twilling to stay there.

Partner

4/10

Poor

13 Jul 2026

Zac

Busted windows, hand written room numbers, hole where kitchenette sink should be, unwrapped Little Debbie Oatmeal Crème Pies for Continental breakfast, busted door lock, greasy fingerprints in paint bathroom door

Friends

2/10

Poor

13 Jul 2026

John

Room was totally dirty outside was disgusting inside was gross and just used either would not recommend

2/10

Poor

13 Jul 2026

Chris

Never go to this hotel. There were bullet hole in my door.

6/10

Pleasant

12 Jul 2026

sheila

Na

Partner

4/10

Poor

11 Jul 2026

Thomas

No hot water and the air conditioner rattled so hard it kept us up. The day clerk was not helpful nor did he care.

Partner

4/10

Poor

10 Jul 2026

Amanda

The air conditioning wasn't working in my original room and the person working the front desk quickly moved me to a different room. He was very sweet and helpful

Self

4/10

Poor

08 Jul 2026

Kathleen

This place is in bad shape. Furniture in room full of holes, torn curtains.
Offered breakfast had waffle maker.
Juice machine not working out of yogurt and fruit. Only white bread for toast.
Man on duty rude and just didn’t care about people’s request! Would never stay there again.

Pet

2/10

Poor

08 Jul 2026

Jael

The front desk was exceptionally great, I don’t remember her name, but she was very nice!

Filthy, orange,yellow stains on mattresses!
Stained dirty curtains
Pubic hairs in the tub
Stench in rooms were intolerable
We couldn’t have a deep sleep due to uncomfortable dirt feeling overall in the rooms!

Waste of money, do not reserve here!

Compliment breakfast was trash
Pancake mix was sour

Overall expirience was terrible!

Family_with_children

10/10

Exceptional

08 Jul 2026

Daniel

Clean room local to everything

Partner

2/10

Poor

06 Jul 2026

Sasikumar

Never recommended this hotel for stay family

Family_with_children

6/10

Pleasant

05 Jul 2026

salma

Refrigerator was not working. Used shampoo and conditioner. Door was tough to close. Bathroom lock was not working. Informed front desk about refrigerator, maintenance never showed up.

Friends_and_family Family

2/10

Poor

05 Jul 2026

Kim

We left the property. Did mot stay!

6/10

Pleasant

03 Jul 2026

William

It was under construction/remodel. The room still had the odor of being smoked in

Partner

10/10

Exceptional

02 Jul 2026

Mildred

Everything 👍

Partner

2/10

Poor

02 Jul 2026

Dan

Gross, terrible, sketchy!!!!!!!!

2/10

Poor

28 Jun 2026

VERNON

Not worth the $.

Self

2/10

Poor

28 Jun 2026

Javier

Was not what was shown on line room was not in place dresser was broken as well as coffee table. Smelt was horrible head started hurting.

Self

8/10

Excellent

28 Jun 2026

Craig

The room was clean, the AC worked great, the bed was comfortable & it's pet friendly. You can tell that the motel is old but is kept up and renovations are taking place. It's also in a good location for eating establishments nearby.

2/10

Poor

27 Jun 2026

Solaikumaran

Worst ever experience, Most of the pictures posted are not real ones. It’s a motel with rooms smells very badly first I was given a smoking room but paid for non smoking room then after I mentioned will cancel staff changed to non smoking room.
Paid for Quality Inn but stayed in motel with very bad experience. Never ever recommended.

Friends

2/10

Poor

26 Jun 2026

Tracy

Really dirty not a great or safe area.

Partner

6/10

Pleasant

25 Jun 2026

David

Room smelled funny. And needed a little work.

Self

2/10

Poor

23 Jun 2026

Chris

This place is NASTY!!! The non-smoking room we booked reeked of cigarette smoke. The door to the room was open when we arrived and the lock was held together with packing tape. The bathroom was disgusting! The shower had yellow stuff that looked like someone had urinated in it and it was never cleaned. The neighborhood was very sketchy and we felt very unsafe. When we requested a refund so we could go somewhere else they refused. It was so bad we just left anyway and lost our money. DO NOT STAY HERE!!!!

Partner

2/10

Poor

23 Jun 2026

jenny

We called to say we would check in late around 4 am. They said that would be fine. We arrived a little later. We had been driving over 21 hours and miscalculated time change. The guy working there said he would not allow me to check in I would have to wait tell 3pm to check in. Nothing was available. The parking lot might have had one fourth the amount of vehicles. There was no way the room Wasn't available. I was also going to pay for another day. I was so upset. That has never happened. I ended up going to the motel across the street. They got a room ready for me in 30 minutes. They also told me how terrible the guy was at the other motel. Apparently every knows. He should be ashamed. I was also charged for the room even though I was refused. I had prepaid.

8/10

Excellent

22 Jun 2026

Jeffrey

Easy to find. Great staff.

Partner

2/10

Poor

20 Jun 2026

Betty

Reserved 2 rooms. One room was clean, the second was not cleaned. Still had bad food in fridge, no pillow case on pillows om one bed. One room had no shower curtain and the toilet ran all night.
Plus side was the a/c was excellent and the beds were comfortable

Friends_and_family Family

6/10

Pleasant

19 Jun 2026

Angela

Middle of the road hotel. Was a place to sleep but glad I only paid for one day. Parking is horrible, sheets were stained.

Friends_and_family Family

6/10

Pleasant

17 Jun 2026

Kelley

Parking sucked!

Partner

2/10

Poor

16 Jun 2026

Dan

I was tired and exhausted a week ago. I parked in front of the hotel and booked a non refundable room.
Damn if the stupid app didn't open to a week ahead. I missed that.
My fault because I was tired.
But the stupid app sucks.
I've stayed here before and it is an ok hotel. Always check your date.

4/10

Poor

15 Jun 2026

Leon

The staff was very helpful. Couldn’t get into our room. The didn’t work at first, but the front desk worker got fixed very quickly. After in the room found out that one of the beds was missing the bottom bed sheet. Again the front desk worker was very helpful. The pool was covered, so we couldn’t use it.

Friends_and_family Family

2/10

Poor

15 Jun 2026

tony

The room was hard to get to and not clean.

Family

6/10

Pleasant

14 Jun 2026

Karen

Stopped to just rest overnight as we were heading back to Ohio.
Room was clean but had a cleaning solution smell.
Area has alot of traffic noise.

Family_with_children

8/10

Excellent

11 Jun 2026

Douglas

Clean room

Partner

10/10

Exceptional

11 Jun 2026

Diana

Husband said he’s found us a new motel to stay in in Amarillo Texas. The beds were soft, clean rooms and staff was really nice and friendly

Partner

2/10

Poor

10 Jun 2026

Eleanor

In a few words it was a dump. NOTHING WORKED! Only choice was to have the A/C on or off. Doors were hard to open and close—too close to the floor. Stains on every bit of fabric in the room—bedspreads, chairs. Not enough towels and they were pitifully thin. Refrigerator not turned on when we checked in. My husband’s meds had to be refrigerated—the boxes were soaked with water this morning. Little coffee maker placed on the side of the counter with no outlet—had to be scrunched next to the sink with the outlet for the hair dryer. Our room key cards were completely blank. Probably because they were too ashamed to claim it. Top of toilet tank cracked and glued. Wall protector for doorknob completely smashed in and painted over. Bathroom door was almost impossible to open and shut—plus a different color—yellowed.
We checked in after a very long drive, arriving at 3:09am. There were drunken idiots that we started hearing by 4am. The cardboard cases that had held the beer was at the top of the dumpster. Wouldn’t recommend this place to anyone.

Partner

6/10

Pleasant

08 Jun 2026

Pedro

No vengan! Muy caro para la forma en que te tratan!

2/10

Poor

07 Jun 2026

Joseph

Hotel is extremely run down and dilapidated. Had to push/pull door very hard to close/open. The rooms feel dirty, including the carpet (it felt sticky on bare feet). Parking is a nightmare. It definitely does not live up to Quality Inn standards and was the worst of the four Quality Inns we stayed in during this road trip.

Family

4/10

Poor

05 Jun 2026

William

Skip this place.
If you read the other reviews, you'll get an idea of how bad this place is kept.
ZERO stars, would not recommend.
I picked this hotel because I was tired of being charged $75 to $100 extra for our small, well trained, dog. What a mistake!
This hotel should be shut down in order to renovate.
Stay cats (urine smell), broken windows (possibly from bullet), broken doors, holes in walls, bad smells, dirty bathroom.
Could not wait to check out!.
God Bless America 🇺🇸

6/10

Pleasant

03 Jun 2026

Thomas

Bath tub was filthy.Looked like thetub hadn't been used for some time. Plumbing and lighting fixures were not in good working order. Just a rather run down look. Pool wasn't operational. A/C was fine and breakfast was adequate.

Self

6/10

Pleasant

03 Jun 2026

MELISSA

Very old and the room smelled horribly of weed. The carpet was wet in multiple spots. Didn’t seem very safe when the door was locked .

Pet

8/10

Excellent

02 Jun 2026

Dawn

Staff was very nice

Self

8/10

Excellent

01 Jun 2026

Lauren

For a motel, it was okay! The staff was so friendly. Location was great. We appreciated the low cost option and the abundance of parking right outside our room.

Family_with_children

6/10

Pleasant

01 Jun 2026

geraldine

It’s outdated, but ok for one night. Out of 4 table lamps, one was only working. Room had the weird smell, but it was clean.

Self

2/10

Poor

01 Jun 2026

Garrett

If you want to feel like youre gonna get stabbed in your sleep stay here.

Family_with_children

2/10

Poor

01 Jun 2026

Diana

This hotel is very old. But is extremely dirty in the inside and out. The dead bolt didn’t work on the door. The toilet ran all night and light outside shined directly in the window. Privacy curtains tried but they were old and didn’t prevent the light from coming in

Friends_and_family Family

2/10

Poor

31 May 2026

Sue

I would not recommend staying here. Our room was extremely stinky from chemical smells, very outdated and generally just gross. . The carpet felt wet and sticky, and there were stuff that was splattered on the refrigerator and on the wall I’m not sure what that was. Spend the money and go somewhere else.

Partner

4/10

Poor

31 May 2026

Saurabh

Hotel was not upto the mark. There was very less parking spots, stairs and outside rooms area were all in bad shape.
Overall not a good experience with this hotel.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Rachel

Best motel I’ve ever stayed in . There is security to help you feel safe . Wonderful staff. Clean rooms . Breakfast in lobby 10/10 recommend .

Family_with_children

10/10

Exceptional

29 May 2026

Brett

The front desk staff was super amazing… Very courteous and helpful

Self

10/10

Exceptional

28 May 2026

Daniel

TV did not work present at front desk

2/10

Poor

28 May 2026

Alyssa

Very shady, especially if you get a room on the backside of the building. We checked in at night and our room was on the backside of the building which is where we also parked..it’s literally a dark alleyway..most of the lights not working. So very sketchy. Stairway to our room reeked of human urine. Top of the stairway had an open room with piles of furniture and cats roaming in and out, smelled like cat urine of course. Neighbors were up banging on and slamming doors into all hours of the night. You can hear anytime someone turns on the shower or flushes the toilet. Room was gross, smelled weird, air felt moist, fridge was ripped out, graffiti on the walls. There wasn’t even an extra lock on our door for security. Staff was friendly, none of this is their fault but I would never ever stay here again. I felt so unsafe and could not wait to leave. I maybe slept one hour. Not even worth $60!!!!!!!

Pet

4/10

Poor

28 May 2026

Marilyn

Bathroom mirror and sink were dirty, toiletries were used (half empty), hand towels were stained(or dirty). Pillow cases were very wrinkled (apparently not changed) and pillows were thrown haphazardly on the bed. The bed was made, but the state of the pillows made me wonder if the sheets had been changed. Not likely I'll be staying here again.

Self

4/10

Poor

27 May 2026

Cara

Although the staff was friendly and tried to be very helpful, the property was old and overall dirty. The bathroom didn't look cleaned, and there were water spots on the mirror. Also I had to ask for toilet paper since our bathroom only had 1/4 left on the roll and we had no refills. Also there was no remote for the TV. Although they brought us a remote, along with more toilet paper, the remote didn't work and the staff did not know how to fix it. The breakfast was fair, but free, so that was fine. The air conditioning also smelled musty.

Family_with_children

2/10

Poor

26 May 2026

Jack

The AC didn’t work. All lights were on and TV on when I walked In. The bed looked like someone had been laying on it. The TV remote was on the bed like someone was laying there watching TV and left right before I came In.

Self

6/10

Pleasant

26 May 2026

Pankaj

Very poor breakfast and sitting area,
Its not matching any INN hotel standards.
Its just simple motel with only out side entry rooms .
All common amenities were out of order like ice dispensing machine, restroom at reservation area.

Family_with_children

2/10

Poor

24 May 2026

Ruth

The breakfast was horrible. The only thing I was able to get was toast with jelly. There wasn't even hot water for my tea. They had no ice machine. My room had a hole cut out in the corner of the counter. And extremely poor outside lighting getting to the room, and I had to park in a spot where I had about six inches available on my passenger side of my truck

Self

4/10

Poor

23 May 2026

Nate

Bathroom was dirty and gross

2/10

Poor

22 May 2026

Denise

Room was clean but carpets were wet, walls seem to be paper thin as we could hear the ladies next doors conversation clearly, the property was being renovated and the workers started working at 6 or 7 am which was a drag because we got in late and were tired. We could hear all their conversation and idk if they were using a jack hammer or what machinery but it was loud and right outside our door. Toilet also ran all night long so we had to keep the bathroom door closed to not hear it so much. The night man was very nice though, so our check in was good.

Family_with_children

8/10

Excellent

20 May 2026

Gail L.

Breakfast menu good and room was airconditioned. Every thing was ok.

8/10

Excellent

19 May 2026

Brandon

Good

Self

4/10

Poor

18 May 2026

Robert

The presentation of the rooms did not match the photos. Found holes in the wall, broken bathroom door, the shower water only had two temperatures...Hot or Cold.. Carpet had stains and looked and felt unclean. The room had an unpleasant odour which needed to be aired out on arrival with leaving the window open and air-conditioned running.

Family

2/10

Poor

18 May 2026

Carlie

Room was disgusting, heater smelled horrible

2/10

Poor

16 May 2026

Carlos

I was there supposed to spend one night only but I only spend 30 minutes in the room and I left to another hotel. The whole facility was dirty the room was so bad and super dirty, hairs in the sink, flies inside the room, coffee maker with a lot of fingerprints, the door handle from the inside of the room with fingerprints everywhere.

Definitely this hotel needs to do a lot improvements or close the hotel completely and get off from business.

I run away from this place and I did have to spend extra money to stay in another hotel for that night.

Self

6/10

Pleasant

16 May 2026

Cassandra

Room was clean, air conditioning good. Room was damaged and outdated.

Partner

4/10

Poor

15 May 2026

Amy

Maintenance crew started power washing right outside our door and woke us up, then they messed up the water so the water to the whole building had to be shut off so we couldn’t shower or flush toilets; room smelled like a previously smoking room/locker room and carpets were stained. Beds and linens seemed fresh. Other furniture was questionable in cleanliness.

Partner

2/10

Poor

12 May 2026

Corliss

Had to ring for service at the desk. Got to the room and the door look like someone had tried to ram the door open(huge dent in it). The room was awful, floors dirty, bathroom badly caulked. The ice machine was out of order. Not to mention, there were people “living” there, beat up vehicles, grills outside. We complained and got our money back and found another place. No more Quality Inn. If I could give this negative stars I would definitely.

6/10

Pleasant

12 May 2026

Loretta M

Room looked like storage.
Breakfast was good.

10/10

Exceptional

12 May 2026

JAMES

The front parking is too small. I had to park in the street

Self

6/10

Pleasant

10 May 2026

Gonzalo

Wasn’t a thing to eat for breakfast just old eggs and water down juice

Partner

2/10

Poor

10 May 2026

Rachael

Horrible Horrible Horrible!!!! Nasty, Stinky, Dank was afraid we were gonna get robbed!!! Remember pictures LIE!!! As advertised I was kinda excited for the price of $90 something for the night and boy it pays to get the cancellation insurance for $3 bucks because had I gotten it we would have gotten a refund and ran out the door!!!! Blankets were dirty & the toilet hadn’t been cleaned in well I’d say at least a year! Never again!

2/10

Poor

10 May 2026

John

The staff was not friendly at all.

Friends_and_family Friends

10/10

Exceptional

10 May 2026

Thomas

AC works great. Room wus mostly good. Weekend wus outstanding

Self

2/10

Poor

09 May 2026

SALVADOR

Terrible Property . Nothing in room worked. (TV, Phone,Clock, Ect.) Furniture is old and tattered or stained. Ice machine didn't work. I would rate this property a Minus 20, if I could. Grounds had all kind of shady people walking around, Bullet hole in window, fridge had big hole in it, ....Just horrible. Don't see how Expedia would lower their standards and allow this property on their website.

Self

6/10

Pleasant

07 May 2026

Theo

Good

Pet

10/10

Exceptional

05 May 2026

Jadon

Great place!

2/10

Poor

04 May 2026

Christine

Horrible! TV remote missing, no hot water, hole in the cabinet that use to have a sink in it. Worse hotel I have ever stayed in!

Partner

10/10

Exceptional

30 Apr 2026

Lawrence

The breakfast menu was fresh, but no lids for coffee to go. Parking was acceptable for the age of the property.

Self

6/10

Pleasant

27 Apr 2026

lorie

Loud and was a little run down

Self

10/10

Exceptional

27 Apr 2026

Aaron

Everything ment our expectations,

2/10

Poor

26 Apr 2026

Christine

This is the worst place I have ever booked! The property is run down bad. Mattresses in the parking lot, a spray painted car(including windows) rolling through the property. A trash bag over the smoke detector. Holes in the walls stained sheets. The door looked like it had been pried open.
I came from out of town and booked 2 rooms and stated a very late check in. My son checked in. When I arrived I was told that I did not have a reservation that I arrived too late and the rooms were all taken and they could not accommodate me. I asked for a refund. They told me that I booked through a third-party and I paid them so it wasn’t their problem
That day I immediately checked my son out of that room and found a new hotel
I will never never stay here again

Friends_and_family Family

8/10

Excellent

26 Apr 2026

Lindsey

Staff were amazing, however bath walls and towels either had not been cleaned or they do not have anything to wash them with exept water.

2/10

Poor

26 Apr 2026

Cole

Place is dirty, beat up, & the staff is mediocre at best.

Family

2/10

Poor

25 Apr 2026

Ana

Do not recommend it for ladies traveling solo

Self

6/10

Pleasant

24 Apr 2026

Jessica

The man at the front desk was super nice! The area was quiet. Beds comfy. However, the management needs to have higher standards of what a clean room should be. Bathroom floor was obviously not swept or cleaned and the tub was questionable.

Friends_and_family Family

6/10

Pleasant

21 Apr 2026

Rosalyn

Sink in room cracked. Outside - stairwell was dirty and stank.

Family

10/10

Exceptional

19 Apr 2026

Brittany

We had a great stay at this hotel! The space was nice and big, very clean, and had no unpleasant odors at all which made a huge difference. Everything felt comfortable and well kept. The owner also provided excellent customer service and was very helpful throughout our stay. We would definitely stay here again!

Partner

10/10

Exceptional

19 Apr 2026

Rene

The room was clean and spacious. I got the king bed, it had a couch and desk in the room. The room was clean but it the property did need minor repairs. Overall the stay was good and would stay here again.

Self