Name: WoodSpring Suites Amarillo East I-40
Address: 4601 I 40 E, Amarillo, 79104, US

4/10

Poor

28 Jul 2026

KERRI

I requested lower floors and handicap accessible rooms. We had 2 rooms and neither room had a handicap shower both had bathtubs. One did have bars, but elderly people cannot climb out of a tub.

Had to change rooms when checked in because of issues in the bathroom. Staff was very helpful and accommodated in changing rooms.

6/10

Pleasant

24 Jul 2026

MICHAEL

The room floors were dirty. My socks turned black. TV remote didn't work. Alarm was enabled on radio. Parking lot was packed. I think I got the last available room. No coffee in the room or at reception. No breakfast.

AC in room was ok. Bed mattress I didn't like. Hybrid mattress I think. Fridge interior light didn't work. Shower was ok. Plumbing made noises.

2/10

Poor

19 Jul 2026

Marcelina

The staff was very helpful but you have to pay for the coffee machine, the floors were slippery and the building and rooms were not well maintained.

Self

10/10

Exceptional

17 Jul 2026

Talisha

Great place to stay and have a vacation

4/10

Poor

07 Jul 2026

Kristina

The person that checked us in was very nice. The room was ok, however there wasn’t even a bar of soap to wash your hands. There was also a very annoying sound coming from the bathroom fan so we had to keep the door closed. There is no one at the desk from 10 pm - 9 am, just a number to call if you need assistance.

Partner

10/10

Exceptional

01 Jul 2026

Jonathan

Good

2/10

Poor

30 Jun 2026

Genesis

I had a terrible experience staying here. From the moment I walked in, the woman at the front desk was extremely rude and had a bad attitude. She acted like helping me with my reservation was an inconvenience, which made me feel very unwelcome.

To make matters worse, there was a leak in my room. I reported it, but no one came to fix it, and it continued leaking all night. It was frustrating and made it difficult to enjoy my stay.

Good customer service and proper maintenance should be the bare minimum. Unfortunately, this property failed at both. I would not recommend staying here.

Partner

2/10

Poor

28 Jun 2026

Ernesto

House keeping stole my belongings, and was not helpful with the police report and finding the missing items or the person who did so. Was not clean and had an awful smell 10/10 do not recommend this hotel.

Self

2/10

Poor

26 Jun 2026

Debbie

I ended up leaving and going to a different hotel after I saw a 3 gallon sharps disposable box in the downstairs bathroom. Why would they have that. Too scary for me. Elders and families DO NOT make a reservation here.

Pet

4/10

Poor

26 Jun 2026

Isaac

The room was not clean we found bug almost everywhere, including the bed cabinets too and bottom, and almost every wall had a stain, the hallway walking to our room after exciting the elevator smelled really bad. Staff couldn’t help much when we tried canceling our room for the rest of the nights, and when it came to washing our clothes as well. The kitchen was also dirty and came with no dishes or utensils. However this is a work hotel so one shouldn’t expect a 4 star stay.

Partner

10/10

Exceptional

17 Jun 2026

Sandy

great location, staff and service

Partner

4/10

Poor

16 Jun 2026

Jason

Room and hallway smelled like cigarette smoke, hairs on the bedding, and it’s difficult to check-in after hours.

Family_with_children

4/10

Poor

12 Jun 2026

monica

Parking was the only thing I can say was adequate. The hotel from top to bottom is old and dirty. There is active drug use that you can smell and people that are hanging around your vehicles. I had to get up and move my truck to a different part of the lot because when I looked at at 1230 am in the morning there were people right next to my truck. The staff was very accommodating because I had two instances I needed help one being my TV and one being my lights and both times the staff came to my room and fixed it. There is no security staff and the desk is closed all night. I did not feel safe.

Self

10/10

Exceptional

10 Jun 2026

Jacob

Room was clean, and afforadable

Self

2/10

Poor

05 Jun 2026

Christopher

I can’t give this 0 stars or I would. We arrived after 10:00 pm, unfortunately, but we’re unable to reach anyone at the phone number provided for over 45 minutes. In fact, I NEVER reached anyone by phone. We finally left and slept in a rest stop down the highway. We have contacted the hotel with no response. Very disappointing.

Partner

2/10

Poor

29 May 2026

Andrea

I had a reservation and when I got there thay said they were booked and wouldn't give me a room. I went to a different hotel. Won't even try that place again 😤

Family_with_children

2/10

Poor

25 May 2026

Camila

Clean room, but hallways and elevator smells pretty bad, and also dirty

Partner

10/10

Exceptional

18 May 2026

Perry

Clean rooms more often every week

Self

2/10

Poor

17 May 2026

Jesus

I guess you get what you pay for... room had roaches in it since i stepped in, A/C didnt work, and bed was uncomfortable

2/10

Poor

17 May 2026

Kyle

Scam. Booked 3 nights, Hotels app showed a total price of $195 after tax and stuff, then the property tried to charge me $277. When I asked Crystal at the front desk how that happened, she told me that’s how much 3 nights @ $53/night costs. After some back and forth, I was granted a full refund and was told to leave immediately. I have no intentions of going back, wouldn’t recommend it.

6/10

Pleasant

12 May 2026

gregory

This property is geared towards extended-stay residents but worked fine for us for one night. We checked in about 9 PM and departed at 7:45 AM. Room was clean, bed OK, minimal toiletries. Did not use WiFi or TV. Outside dumpster was overflowing. Basic inexpensive accommodation.

Partner

6/10

Pleasant

09 May 2026

Chris

The kitchenette had nothing in it. No utensils, knives spoons, forks,pans, plates,....nothing. the room had no toaster OR coffee maker. Cooktop was great, full size refrigerator was great. I had to stop and buy basic utensils and a pan, plus plates to eat off of. The bed was HORRIBLE. The most uncomfortable bed i have ever slept on. And even though it cam with 3 pillows. They were absolutely worthless. The deflated the minute you laid on them. All 3 were used on top of each other and i woke up with a massive headache/neckache. Not to mention my entire body ached because of the bed. Was exhausted the entire stay because a good nights sleep was impossible. I am in yown for work every week. I did not rebook for the reasons listed above. Will choose better accommodations elsewhere.

Self

10/10

Exceptional

07 May 2026

Tiffany

Everything

Self

2/10

Poor

14 Apr 2026

Carolyn

Even though there's a after hours check in policy posted on the website and outside the lobby, it was not honored and we were not permitted inside. We also were not provided a refund.

Family

10/10

Exceptional

20 Mar 2026

Tabitha

Aside from the I'm lot parking being limited and having to park on the street it was great.

Self

10/10

Exceptional

19 Mar 2026

James

Very nice place to stay.

Self

2/10

Poor

18 Mar 2026

Manisha

I booked through Expedia on wood spring suites for 1 night at Amarillo tx . I called them before to let them know we will be arriving around 11pm for check in. They told to call from phone on wall and someone will come and check me in. Upon arrival there we could not check in at all. The phone was off the hook and broken. There was nobody at front desk to help. Called them several times and left messages.

Family_with_children

4/10

Poor

17 Mar 2026

John W

Seemed unsafe. Lots construction workers. People had dogs in hallways. At 530 in morning when we left 3 guys in huge fight right at front doors. Scared us trying to get to our car. Lots commotion in hallways like 3am. People drunk.

Family

2/10

Poor

16 Mar 2026

Jenn

They did not have a room that was handicap adh,i reserved a walk in shower,and the receptionest could seem to find one available,after checking out several rooms. I was left with a room that had a tub which i could not use. No lamps in the room , the phone in the room was out of order and when I called the front desk at 7:45 in the morning to get them too call my grandsons room so he could come take my dog out i got no answer,was sent to leave a msg,whih i did but never got a call back on my cell phone, so it was a terrible visit

Family

2/10

Poor

03 Mar 2026

Cody

The first room had a roach on the wall and the second room had stains all over the bed sheets. Then the property refuses to give a refund...

Partner

8/10

Excellent

27 Feb 2026

Lonna

Where to leave the key when checking out was confusing. The housekeeper said the front office doesn't open until 10 am!! Eeks. Bed was comfortable.

8/10

Excellent

02 Feb 2026

Christopher

Rooms and staff

Business Self

2/10

Poor

06 Jan 2026

Kong

Room smelled weird

Business

8/10

Excellent

26 Dec 2025

Jose

Pleasant

Business Partner

2/10

Poor

25 Dec 2025

Julio

Not worth it

2/10

Poor

21 Dec 2025

Joshua

Just stay elsewhere. The interstate traffic is extremely loud even if you bring a fan. People above us sounded like they were doing zumba all night. Staff didn't care about the complaints. Water leaked on the ceiling of the shower. And the filter in the bathroom hadn't been cleaned in a very long time.

Partner

10/10

Exceptional

05 Dec 2025

Walter

Clean quiet nice staff

Leisure Family

2/10

Poor

30 Nov 2025

Zak

HAIR IN SHEETS! Sticky floor. NOISY! Couldnt sleep much. Next door is a truck stop The freeway is in front so you hear that noise.

Leisure Partner

4/10

Poor

29 Nov 2025

Melissa

The guy at checkin was great. The room is simple, but the floors were sticky and the bed and pillows were horrible. The bed was so hard and the pillows did not hold their shape at all.

Partner

6/10

Pleasant

23 Nov 2025

Heather

Place wasn't bad however they come up with their own charges then refuse to continue to take payment

Leisure Pet

2/10

Poor

11 Nov 2025

Lourdes

Room

Leisure Partner

2/10

Poor

06 Nov 2025

Lorenzo

It seemed that the place hadn’t been cleaned very thoroughly lately, but it was still acceptable overall. My room was located under the stairs, and unfortunately, there was a lot of noise throughout the night, which made it difficult to get any rest.

Business Self

6/10

Pleasant

06 Nov 2025

Luis Manuel

no coffee machine in rooms

Business

6/10

Pleasant

06 Nov 2025

Luis Manuel

NO Coffee pot in room

Business

2/10

Poor

03 Nov 2025

Jesse

We left after we saw the situation. Left and book another hotel. Didnt stay the night

10/10

Exceptional

31 Oct 2025

Nicholas

Good people

10/10

Exceptional

30 Oct 2025

Boston

Just what I was looking for in a hotel

8/10

Excellent

25 Oct 2025

Luis Manuel

good

Business

2/10

Poor

25 Oct 2025

James

I booked a 5-day stay for my husband expressly because this property had pictures of a kitchenette in their rooms so he could cook for himself. The cupboards were bare and he had no cooking pans to utilize the cooktop or dishes or utensils. He was told that they don't have any supplies for cooking when he inquired at the front desk. The floor was so sticky that he was afraid to walk on it barefoot. He checked out the next day due to the situation, and the hotel refused to refund the unused nights. Unbelievable. He was extremely unhappy with his stay.

6/10

Pleasant

23 Oct 2025

Luis Manuel

The room had really bad smell.

Business

10/10

Exceptional

13 Oct 2025

Luis Manuel

comfortable, room needs coffee maker

Business

10/10

Exceptional

10 Oct 2025

Luis Manuel

coffeemaker in room needed.

10/10

Exceptional

10 Oct 2025

Warren

Need more staff because they are doing right 👍

8/10

Excellent

10 Oct 2025

Trisha

This was a good place for our quick visit with family.

Leisure Family

2/10

Poor

07 Oct 2025

Lori

The room was dirty, bugs & hair on the floor. Under the bed hadn't even been swept in AWHILE. Security latch on door broke off. Nasty place

Business

10/10

Exceptional

05 Oct 2025

Luis Manuel

Good room

Business

10/10

Exceptional

01 Oct 2025

Paul

Yes

Business_and_leisure

6/10

Pleasant

27 Sep 2025

Garon

Check in was good Rooms ok Bed was horrible Good location though

Business

2/10

Poor

23 Sep 2025

Daralynn

Microwave didn't have the plate, TV cable and wifi was not working, the fridge was dirty, and one of the stove tops were not working. I was not compensated at all for all the things wrong with my room. Was one of the most terrible places I've ever stayed at

Business

4/10

Poor

22 Sep 2025

Arthur

seems like as an extended stay, the characters or patrons were suspicious in nature which gave an uneasy sense of security!

4/10

Poor

07 Sep 2025

SHARI

Has a kitchenette but zero items to make using the kitchen an option. Shower did not function. Just not at all what I expected. The front desk clerk that greeted me after hours was very kind and gracious.

Self

10/10

Exceptional

06 Sep 2025

Paul

Good and outstanding

Business_and_leisure Self

2/10

Poor

06 Sep 2025

Jennifer

That they never had towels or toilet paper or pillowcases and my id says Beaumont ,Tx
And they had it as a residential address in Amarillo, Texas and the rate was higher!

Business Self

10/10

Exceptional

01 Sep 2025

Celia

Everyone and everything was great. All the staff and even the other guest were very nice and helpful I was really glad that they were there for me when I needed it in a stressful time

Business_and_leisure Pet

2/10

Poor

30 Aug 2025

Dave

Found trimmed eyebrows on the sink before bed and woke up to cockroaches on the counter of the kitchenette. Gross.

Business

6/10

Pleasant

21 Aug 2025

TIM

NO FRILLS PLACE!

The bed was good, the water pressure in the shower was good, the air was cold, and the toilet flushed.

No frills or niceties like a non working TV, no coffee maker, ironing board or iron, no bedside lamp or updated charging ports.
The broken window blind slat finished it off the room.

The atmosphere (Mary Jane smell) going into the hallways and the elevator that strained a lot to carry us up and down added to the ambiance!

Definitely, got what I paid for.

Business

6/10

Pleasant

14 Aug 2025

Gerardo

The room I stayed in was hot ac was not cold and killed like 7 flies it could just been that one room but who knows

Self

4/10

Poor

13 Aug 2025

Becky

First and last stay

This place was a dump with very few amenities. The refrigerator in the room was rusty on the outside. There was no lobby or coffee station. The room had a microwave, 2-burner electric cooktop and no coffee pot or coffee supplies, no dishes/coffee cups.

Partner

6/10

Pleasant

10 Aug 2025

Terry

Ok stay for a travel overnight.

The room was ok. No top sheet on bed, but I asked for one and it was clean. The bathroom was clean enough. Just a sleep stop on a driving trip. Fairly quiet for the volume of people staying. The elevator was dirty, hallways smelled a little funky.

Self

2/10

Poor

04 Aug 2025

Maria

I got bed bug. I think they should get better cleaned on the bed and sheets

2/10

Poor

29 Jul 2025

gerald

I found a roach in the room would not recommend

10/10

Exceptional

26 Jul 2025

Steven

Great staff! and worked w/me on flight issues/timi

Staff was amazing to work with, great working w/me on a missed flight/coming in the next day for just hours then to get ready for a funeral - just the accommodations I needed. Room was clean, cold AC, fridge, etc...

Only item, they had the tub faucet leaking, but couldn't complain at all, that just hurts them...

Self

2/10

Poor

24 Jul 2025

Verified traveler

Sketchy Roach Motel

Infested with cockroaches. We immediately left and had to check in elsewhere. Do not recommend this place at all.

Friends_and_family Family

4/10

Poor

23 Jul 2025

Teresa

Floor was filthy, no smoke detector in room. Safety latch on door was broken. No shower curtain... I had to go down to front desk and request. Door to bathroom was broken. When I shut it the trim fell off along with the strike plate. Asked for extra towels and was told to bring mine down after shower and they would give me another set. I showered and cleaned b athroom floor with towel which was black ×hen I finishes. Took wet dirty towel down to front desk and was told they had no clean towels to give me. Different person than who checked me in. Elevator was extremely dirty.

Leisure Self

4/10

Poor

22 Jul 2025

Johanna

.

Leisure Partner

10/10

Exceptional

17 Jul 2025

Kevin

/

8/10

Excellent

10 Jul 2025

Kevin

Late Arrival

Good got there late and nobody was in office but gave a number to call. Check in smooth and room good.

Friends_and_family Family

10/10

Exceptional

09 Jul 2025

Verified traveler

Over all it was a good stay minor things wasn't right.

Partner

10/10

Exceptional

09 Jul 2025

Verified traveler

The Hotel was pretty nice and peaceful, but they had no face towels while I was there and the room telephone didn't work

Partner

6/10

Pleasant

29 Jun 2025

Bo

Would stay again for the price

Great place, smells good. But they do not clean your room daily. If you need towels, every day you half to go to the office and switch out.

Self

8/10

Excellent

29 Jun 2025

Natalia

Very nice receptionists. Clean room. Would stay here again.

10/10

Exceptional

27 Jun 2025

Brian

The cost was very reasonable, which justifies all of the mid-range evaluations. It was convenient for me, the check-in person had all my information and I was up in my room within 5 minutes.

8/10

Excellent

27 Jun 2025

Corinna

My room was clean until i opened the fridge and it was dirty and had a bit of an odor there also wasn’t any toilet paper in the restroom I had to go down and ask for some

Family

10/10

Exceptional

24 Jun 2025

Bonnie

Room

It was clean but kinda smelled like a smoker was once in there had to make own ice

Friends_and_family Family

4/10

Poor

23 Jun 2025

Melody

No much to it. Great for the construction workers though.

Leisure Self

4/10

Poor

23 Jun 2025

Verified traveler

One night

Rooms need repairs, older furniture and appliances but it was clean and the people were great

Business

8/10

Excellent

22 Jun 2025

Carlos

exceptional price and the customer services is above and beyond, but the only thing that I change is the room cleaning is every two weeks, they need to fix that part.

Business Partner

2/10

Poor

22 Jun 2025

Clarisa

When we got there at 3:00 for check in room was not ready. It stunk like dogs and smoke. Seen roaches in the elevator

Friends_and_family Family

8/10

Excellent

21 Jun 2025

Manuel Alejandro

It was fine overall. Some things to improve:

- We found and killed a roach in our room. Pay more attention to the pest control.

- It's too noisy and had difficulties to sleep the two nights I stayed. The neighbors are very noisy, not sure what happened at around 4 am today but the people staying in the top floor was like carrying big rocks. It wss very annoying. The first day we also noted that the noises make in others rooms were heard at our room very noisy.

The positive thing is the guy at the reception. Very cool and kind guy.
The room was ok overall. I would recommend it if you plan to stay 2-3 nights

Friends_and_family Family

4/10

Poor

16 Jun 2025

John

People outside working on and going through cars at 2am

4/10

Poor

15 Jun 2025

Victoria

Smelt like cigarettes, bathroom door handle was broken, would have been locked in if not for my husband. Luckily we were on the 4th floor because the window would not lock. Second room we rented the bedding reeked of cigarettes and doors safety latch was broken.

Business Family

10/10

Exceptional

15 Jun 2025

Sammy

My Stay was really Great, i reallybenjoy the cleanliness and good service to the room. I will be staying on my next trip here

Self

10/10

Exceptional

14 Jun 2025

Shalyn

Amazing and cleaning

Partner

8/10

Excellent

12 Jun 2025

Heather

New hotel and for the price was a pretty great deal. You get a kitchenette (no dishes or utensils) for about 1/2 what the next cheapest hotel rate is.
The staff was very helpful and check in was quick.

Business Self

4/10

Poor

12 Jun 2025

Ryan

roaches in the room, comforter was the thickness of a sheet. entire hotel is dirty and crackheads walk around all night.

Self

2/10

Poor

12 Jun 2025

Bryant

There was no one at the front door when you got there get a call and then they tell you to wait outside until it showed up. When I got to my room, it smelled there was a human hair all over the bed.

Friends_and_family Family

10/10

Exceptional

12 Jun 2025

Sammy

Great place it was clean and things were just as i would expected,

Self

2/10

Poor

10 Jun 2025

Charles

Deceptive advertisement, false promise to refund

WoodSpring advertised at Holtels.com they are pet friendly but requires $50 deposit in addition to a small daily fee. Upon arrival, I was told the $50 was a \"non-refundable deposit\". It was midnight but I refused to check in. The receptionist then printed me a \"refund receipt\", saying it will be refunded to my credit card. Later I found out the card number number on it has nothing to do with my card with Holtels.com. It was a number that I don't have. When the card statement came, neither Hotels.com nor WoodSpring refunded the money. Contacts with Hotels.com got the answer money cannot be refunded because the hotel has strict rules. Watch out, travelers!

Partner

8/10

Excellent

09 Jun 2025

Dulce

Loved room ! Really clean ! Staff friendly and helpful. , halls smelled weird but not to worry about

Family_with_children

4/10

Poor

08 Jun 2025

Drew

Bad bed