Name: Everhome Suites Amarillo West Medical Center
Address: 11 Care Circle, Amarillo, US

2/10

Poor

02 Aug 2026

Jordan

Our experience at Everhome Suites was awful from the moment we checked in.

When we entered our room, it was obvious it hadn’t been properly cleaned. There was a used razor left on the bathroom counter, an opened package of popcorn sitting on the kitchen counter, and the floors were covered in hair, dust, crumbs, and food. There was also hair all over the bathroom counter.

To make matters worse, the motion-sensor bathroom lights are a terrible design. If you’re taking a shower or using the restroom, the lights turn off after a short time. The only way to get them back on is to open the bathroom door, which is incredibly inconvenient.

When I went to the front desk to report how dirty our room was, another guest walked up at the same time to complain that their room hadn’t been cleaned either. That tells me this wasn’t an isolated issue.

For what we paid after driving 8 hours to get here, this was completely unacceptable. This place should be called “Neverhome Suites,” not Everhome Suites. Save yourself the disappointment and stay somewhere else.

10/10

Exceptional

02 Aug 2026

Thomas

First thing to be clear. This is an extended stay hotel meaning complementary breakfast is not included as a typical for all extended hotel. Stay brands in this class.

That out of the way, the stay was excellent. I’d made a request for a quiet room on the fourth floor on Expedia and the hotel honored it no problem. The check-in clerk was unbelievably warm and kind to put a smile on my face. Bed was very comfortable and room was spotless. Location is great for Amarillo area. You’re located in a medical office park so it’s very quiet. Two minor things which are largely irrelevant. One is they doing construction in the area and it can be difficult to find hotel at night. Two the bathroom is equipped with an automatic sensor light. More than once I was in the shower and the light turned itself off and had to fumble in the dark to turn it back on.

Aside from these two ridiculously small things this is an awesome place to stay.

6/10

Pleasant

02 Aug 2026

Susan

We drove from the Dallas area to settle my dad's estate and booked 2 nights. We finished much earlier than expected so elected to get back on the road.
Once I located the front desk clerk-and it took some time and effort- I was told since we had booked through Expedia, only Expedia could refund the unused night or that night's pet deposit. I STILL haven't been able to speak to a human at Expedia to get help, so all things considered: NEVER AGAIN.

6/10

Pleasant

02 Aug 2026

Mark

Overall it's a clean place to sleep for the price. But the bed pillows are too small they're like the size of the ones you keep on your couch. They also need to install a bell at the front desk. Nobody was there and you had to yell for somebody.

10/10

Exceptional

01 Aug 2026

Ronda

Lingering odor of food cooked in rooms. Otherwise clean. Carpet in hallway worn and dirty

8/10

Excellent

01 Aug 2026

Lida

Overall the property was in good condition. Room was fairly clean, but the hallways had a strong smell of rotted food given that garbage bags are pilled up in the evening near the elevator. The bed was a bit firm for my liking and the A/C is quite loud. Good location and quiet. Would recommend for a short stay.

8/10

Excellent

31 Jul 2026

Laura

Very comfortable beds and pillows.

10/10

Exceptional

30 Jul 2026

Valori

Great stay!
Enjoyed the property. Very comfortable.

2/10

Poor

26 Jul 2026

Rosario

Que el aire acondicionado no Serbia y no hicieron nada para solicitor el problema

10/10

Exceptional

25 Jul 2026

Christopher

Gym, laundry and shop ok. Parking is full every night and dumpster bangs.

8/10

Excellent

23 Jul 2026

Heather

Very nice stay, easy access to freeways. It was a very quiet area.

6/10

Pleasant

23 Jul 2026

Tammy

Room was okay. Had a terrible smell. AC didn't seem to work real well.

10/10

Exceptional

19 Jul 2026

Brooke

Great place to stay. Everything was clean!! Will be back

Partner

2/10

Poor

19 Jul 2026

Sergio

Checked in to a room with NO AC (Room 302), in Mid July... when I asked to be moved I was told they could not do that at the moment. But assured me that Maintenance would be there at 10 am from the front desk the following morning. The next morning when I followed up about my AC request, the morning crew was not even aware. I asked to move rooms and I was told to hold on, and assured the maintenance tech would be there to fix our AC in 10 minutes. The maintenance tech never showed up. It wasn't until I went down and demanded another room that I was given one. I was staying there with a toddler. This hotel is fairly new. I don't understand how they could miss that. When I checked in to the room With no AC (Room 302) there was also already trash in the restroom Waste basket. Also there were guests in the parking lot blasting loud music until 4 am, making resting even more difficult on top of the heat of the room.

Family_with_children

8/10

Excellent

13 Jul 2026

ADELITA

PROS: Staff was great. This room reminded me of a small apartment. You walk in and it's directly into the kitchen which has a small stovetop, full-size fridge with ice maker, dishwasher and microwave. They provide some plates, utensils, a small pot and skillet, toaster, coffeestuff, paper towels and 2 tablets for the dishwasher. The living room has plenty of space and it's own TV and AC. The entertainment center has roomy shelves and drawers. The bathroom is big and has a stackable washer/dryer in it although I believe an employee said not all the rooms have them so you have to ask for it. The bedroom has two large closet spaces and they provided a laundry basket as well as an iron/ironing board and some hangers, maybe around 8-10 of them. There was also another TV in the bedroom and it's own AC.

CONS: Room was not as clean as it could have been. There appeared to be dirt/sand on the counters, living room shelves, etc and on the floor. I had to order my own cleaning supplies to tidy it up. Stove's fuse burned out 2x and maintenance had to come by to fix that (he was super nice). Door lock jammed 3x and they'd have to reprogram our key cards or have maintenance fix. Hallways and carpets seemed dingy and I would see trash on floors or guests leave trash/dirty towels outside their door. I recommend this place but these were my issues. Pet fee for my cat was $50/non-refundable. I did not receive $10 beverage/food credit. It wasn't even offered/mentioned. 7-day stay.

Partner

8/10

Excellent

12 Jul 2026

Chandan

Very good hotel stay, neat and tidy

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Kayelee

Clean room, friendly staff. All in all was a great experience for my family

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Janet

Stall is helpful & professional. Room was very clean & had kitchen essentials. Was centrally located for my visit. I would definitely recommend and will stay again in the future

Self

10/10

Exceptional

07 Jul 2026

Christine

It was good - everything as expected.

Family

2/10

Poor

06 Jul 2026

David C

Expedia over sold the rooms. Upon my arrival, there were no rooms available!

2/10

Poor

05 Jul 2026

Dinah

This place was not clean. The sofa I sat on smelled of urine. So my clothes smelled like urine. I thought it would be great because it was like a small apartment. The kitchen and bathroom were clean. The bed was really low, almost like sitting on the floor. Hard to get out of and way to soft for a handicap room. We won't be going back to stay there again.

Family

6/10

Pleasant

03 Jul 2026

Caroline

The bed was comfortable. I do have some feedback. There was a beer bottle in the corner by the window, not ours. The pillows were square, so mor like a couch pillow than a bed pillow. And the auto light in the bathroom was very sleep interrupting. I don't turn on the light at night when I get up in the middle of the night, but it blurred on! Then it takes forever to go off. We tried to turn it off, but could not.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Cassandra

Very clean and new. Bright and attractive. Well located to hospital services nearby. In room kitchen well equipped. Will stay here again

Family_with_children

10/10

Exceptional

29 Jun 2026

Daniel

Good clean hotel. In a bit of a weird location, but it was not bad.

Partner

2/10

Poor

28 Jun 2026

Elsa

The lobby looked great, once you walked to the hallways where the rooms are located there was bags and bags of trash lined up in front of the room doors. Front desk staff not very friendly, seemed to be bothered by checking people in. The maintance staff tried helping but did not have the same access as front desk staff to provide information/receipts. Carpets in halls look like they are never vaccumed as well as the elevator. Elevator walls look like they are never wiped down. No parking anywhere, had to park in tge street, down about a block. This is not a regular hotel, its more of a long term live in facility.

10/10

Exceptional

28 Jun 2026

FNU

Hotel was clean

Family_with_children

8/10

Excellent

27 Jun 2026

Pamela

The hotel is new, and it is comfortable.

Partner

8/10

Excellent

27 Jun 2026

Khanh

Our room was a bit noisy, especially in the early morning. We were on the ground floor next to an elevator and nearest room to the lobby. Staff was very friendly and helpful.

Family

10/10

Exceptional

27 Jun 2026

George

A beautiful property!

Family

10/10

Exceptional

25 Jun 2026

Andrés

Tienen buen servicio amables

Partner

4/10

Poor

24 Jun 2026

Dana

Our bathroom tub/shower had someone else's hair all in it.
The bathroom light wouldn't stop turning on, with NOBODY in it.
The ac wouldn't stay on unless you got up in the middle of the night, over and over again, to move around in front of it (motion activated) so it got way too hot.
The pillows were terrible, the mashed down to feel like nothing at all. And when we asked for more they didn't have them.
We requested an extra blanket (before we knew it was going to be hot) and they gave us a sheet.
The blinds were broken and only came half way down so street lamps flooded the room.
The hotel came up under Hotels.com as providing breakfast, but you had to buy it.
Terrible experience for the reviews that they have - we would never go back.

Friends_and_family Family

4/10

Poor

23 Jun 2026

Wilson

$50 pet fee, no breakfast. If those are important to you…

Family_with_children

10/10

Exceptional

22 Jun 2026

Anthony

One night but was nice. Clean friendly

Self

10/10

Exceptional

22 Jun 2026

Gregory

Location was clean and well maintained. Parking is limited if larger vehicles are parked there.

10/10

Exceptional

21 Jun 2026

tom

The room was very clean and it was very easy to check in

Partner

8/10

Excellent

21 Jun 2026

Noelle

Property was very clean and beds were comfortable. However, we faced a lot parking lot and the rooms had no darkening curtains. My parents’ room had poor water pressure while ours was great.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Ajay

it was awesome

10/10

Exceptional

16 Jun 2026

Steve

Clean room

10/10

Exceptional

15 Jun 2026

Tonya

We were on the trip for my father‘s funeral and the staff at the hotel couldn’t have been more caring and helpful. We really appreciated them. The room was very nice, clean, and comfortable. It’s just what we needed at a difficult moment.
They have a nice little snack shop if you need to buy some food downstairs as well and a very nice lobby area to sit in. There’s complementary K cup coffee there and in the rooms. I know the area pretty well and this is one of the better hotels.
Plenty of parking as well

Friends_and_family Family

8/10

Excellent

14 Jun 2026

Tony

The rooms are very spacious. The hotel was clean and plenty of parking.

Family_with_children

6/10

Pleasant

13 Jun 2026

Kelly

There was no staff present at the front desk, no ice machine. I wouldn’t recommend it.

Partner

6/10

Pleasant

12 Jun 2026

Rebecca

This is a cute place. Great if you have an extended stay and want some basic kitchen items. My only complaint is that the king bed I booked for 2 people to sleep in came with what I can only call throw pillows. They gave us 4 small square pillows to sleep with, 2 of which were flat. After driving 13 hours I really needed a good night's sleep and never even thought this was a possibility.

Family_with_children

4/10

Poor

10 Jun 2026

Patty

The property was conveniently located and seemed like a new building. Check-in was ok. There was a misunderstanding of reservations but they were worked out. The room was spacious, quiet and clean.
However, our in room coffee pot was broken, and when I went down to the common area to get some coffee, the desk clerk told me they didn’t have any. Evidently, they were changing vendors and all the stuff from the current vendor had to be gone before the new vendor would put their products in. Huh? The elevator door would not give enough time to allow the exiting riders to get off and the next to get back on before it closed. Usually people were yelling open the door! Now think trying to do this with luggage. The laundry room was a complete mess. The floor was dirty, lost socks (plural) on the floor, dryer sheets everywhere, dust and dirt on the machines and counters and the garbage was overflowing. I took a damp rag with me to wipe down the washers and they were dirty inside. All common area garbage containers were full. As we left that next morning people had put their trash bags out in the corridor by their door. Wouldn’t be better to have a garbage shoot for that purpose?
Maybe with more staff and some TLC things could change for the better. If you want convenience this is for you. I won’t be back

Partner

6/10

Pleasant

08 Jun 2026

Terry

The rooms were clean. The staff at check in was very polite. They only have maid service once a week, which I find unusual. When your trash is full or you need more towels you just sit them outside your door. In the mornings the halls look like trash day in the city. They have long term stay with a lot of out of town workers staying. If you don’t sleep past 5:00 am you’ll will be fine. Seems most of them head off to work around 5 and don’t care if anyone else is trying to sleep. The Saturday of our stay a construction company was staying. They had a big bbq and party on the patio. I didn’t so much have a problem that they were relaxing and having a good time, but it didn’t end until around 1:00 am. Then they were running around the halls like a herd of cattle. Everhome did not do anything about it……. I understand that they are good money for them, but we also paid for a good night sleep. If you don’t want to take care of all patrons, then don’t book short term stays. Because of this I would have a hard time recommending anyone stay here on weekends anyway.

Family

10/10

Exceptional

02 Jun 2026

Paige

Love the stocked kitchen, spacious rooms, clean facility. The front desk staff was super friendly

10/10

Exceptional

27 May 2026

Mark And Stacy

I love how clean everything was. I appreciated the refrigerator, sink, cooktop and dishwasher that was in the room. We were able to have dinner in our room, eat on the couch and watch TV. That was really nice after the long driving days we had.
Only thing I didn’t like was the barn door on the bathroom, felt a little less private. Only 2 bath towels, no extras and small pillows on the bed. But little dislikes for much more likes!

Partner

10/10

Exceptional

25 May 2026

Timothy

Really loved the hotel. Highly recommend. Loved the full kitchen and full sized refrigerator

Partner

10/10

Exceptional

22 May 2026

Vicki

I enjoyed staying here. The only regret was no pool, but other than that it was a very safe and clean environment.

Self

4/10

Poor

20 May 2026

Daniel

The hotel was fine and maybe it was our fault for not reading

10/10

Exceptional

15 May 2026

Eugenia

The amenities suited my stay very well. Additional items are available upon request. The staff are very helpful. The parking lot was nearly full when I arrived late in the evening, but there was still spaces available.

Self

8/10

Excellent

12 May 2026

Andrew

Clean room, not enough towels, trash in hallways, all weekend. Stay was nice, definitely something going on above us, there was loud thumping the whole
Time.

10/10

Exceptional

06 May 2026

Jonathan

Quiet and clean

Self

2/10

Poor

04 May 2026

Jennie

The AC did not work. There was dirty dishes in the dishwasher. Laundry under the sink in the bathroom. The room was nice other than that but it was way to hot in that room. The guy who checked us out said he would contact Expedia to get us a refund on some of our money because of the inconvenience. We have not seen that yet.

Family_with_children

8/10

Excellent

02 May 2026

LARRY

New hotel but being used hard and fast.

Partner

10/10

Exceptional

27 Apr 2026

Tara

Clean and staff was very nice

Friends_and_family Friends

6/10

Pleasant

19 Apr 2026

Susan

Pillows were horrible. Like sleeping on a sock. Coffee pods provided but no coffee pot?
Notice read you could exchange your linens at the front desk any time. How about a better and scheduled maid service?

Pet

10/10

Exceptional

12 Apr 2026

Chris

Great 👍 Stay

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Blaine

Great location. Quiet. And very friendly staff.

10/10

Exceptional

06 Apr 2026

Angel

Top tier all around

Family

10/10

Exceptional

29 Mar 2026

Shannon

Dog friendly and friendly staff

Pet

10/10

Exceptional

21 Mar 2026

Sarah

The hotel was super clean. The rooms were very spacious and the staff was extremely helpful.

8/10

Excellent

20 Mar 2026

Lisa B

Seems to be working on upgrading here and there. Especially needs to quickly replace the obvious eg. faucet in room, tp holder that spins, useless plugins on cheap lights.
The price for this room was over budget especially for a simple one night stay.
Best wishes to them for continued growth in appeal, staff professionalism and a more personal approach to making someone comfortable and settled.
The floor was being wet mopped under our feet at the check in period which wasn’t necessary and done unapologetically

Self

6/10

Pleasant

17 Mar 2026

Stephen

Cheap TP and tissue; low water pressure for shower.

Family

10/10

Exceptional

09 Mar 2026

Robin

Great stay. Clean, staff were great. Although they did not serve breakfast, coffee in the lobby would have been great!

Partner

8/10

Excellent

08 Mar 2026

Eileen

Great rate. Room and amenities were nice. One bed had an issue - maybe the frame was broken? Overall, good.

10/10

Exceptional

01 Feb 2026

Michelle

Clean room with dishes & a little kitchen!!! Great staff who are so kind & helpful!! Cody in particular!!!

Leisure Family

2/10

Poor

19 Jan 2026

Victor

The room wasn’t clean - floors hadn’t been swept or mopped and the toilet was dirty. I reported it to the night manager who stated they’d check on compensation the following day, to leave my number, and they would call me. I never received a call and was not compensated in any way.

Overall the hotel has potential, but the staff doesn’t care about a positive guest experience.

4/10

Poor

17 Jan 2026

Fannin

Had dog hair on our beds, staff did switch our room and it appears to be cleaner than the first

10/10

Exceptional

06 Jan 2026

Tyler

Great place to stay

Leisure Pet

10/10