Name: Holiday Inn Amarillo West Medical Center
Address: 8231 Amarillo Boulevard West, Amarillo, 79124, US

6/10

Pleasant

02 Aug 2026

Angela D

The staff was helpful, and breakfast was good the day I had it. The fitness room was great, air conditioner cold and water pressure good. But the grounds were overgrown with weeds so bad I had to walk my dog across the hot parking lot to find grass for her to potty. There was no remote, but the little I used the tv I just used the buttons on the side. The microwave seemed stuck shut, but with force I could open it. I think the most confusing thing was that there was a nicer Holiday Inn just across the street, and my map app kept taking me to that one. With construction and abandoned buildings, it was difficult to access this hotel.

10/10

Exceptional

01 Aug 2026

Brandi

Everything was nice and we wil definitely stay again.

6/10

Pleasant

30 Jul 2026

Clark

Property was not well maintained. Breakfast was ok, not well stocked with food or plates and bowls.

6/10

Pleasant

28 Jul 2026

Marian

The room was clean and spacious. Furniture old. Staff nice. The grounds all around hotel were overgrown and lots of trash in it.

10/10

Exceptional

25 Jul 2026

Donna

Place needs weeded and mowed
Weeds taking over

10/10

Exceptional

18 Jul 2026

cherieamour

Great staff at hats friendly and welcoming. This is my go to stop when traveling from Texas to Colorado!!

4/10

Poor

17 Jul 2026

Elvis

The room was spacious and included a mini fridge and microwave. Our window was coated with mud. The exterior had lots of trash in the landscape and the landscape was not being maintained. The towels were stained. The shower/tub was rusted out and the toilet seat was broken. Something was up with the shower valve because it was either straight up cold or fire hot. It was difficult to shower so I just skipped shaving which I really don't like to do. Staff was basically not present. Their was no coffee in the lobby and all but one of the coffee pods in the room was decaf. I would not stay here again or recommend this hotel.

Family

4/10

Poor

15 Jul 2026

Bryan

The remote don't work. The shower head was very corroded, and did not have any pressure. No free breakfast 😢

Friends_and_family Family

8/10

Excellent

14 Jul 2026

betty

The stay was good and

4/10

Poor

13 Jul 2026

melissa

When we checked in they tried to put us in a room that was already occupied, I get that people make mistakes, but this was very awkward. The price was significantly higher than we usually pay. The room was fairly clean, but the furniture was falling apart. The legs on the desk were broken so that if I had placed anything on it, it would have literally fallen over. The carpet is not very clean. There was scum around the drain in the tub. In general it was run down. They advertised \" free breakfast \" but it wasn't. The pool was the worst part! It was unusable! It was not only so cold that you couldn't get in but it was filthy! Im not sure if what was on the bottom was sand or algae, but it was disgusting. The hot tub had about 3 inches of moldy water in it. I would never stay there again! Do not recommend!

Partner

10/10

Exceptional

06 Jul 2026

Pranav

Clean room, helpful staff, safe, nice breakfast,

Family_with_children

10/10

Exceptional

06 Jul 2026

Sasikumar

Excellent places to stay and staff are very nice and friendly

Family_with_children

4/10

Poor

30 Jun 2026

Sara

Shortly after arrival, I returned to the desk to report that the ceiling light was out in the bathroom. A smaller light on the mirror worked, but the bathroom was definitely a little dark, especially in the shower. The man at the desk said that no one would be available to fix it until the next morning (I was staying three nights). No one ever came to fix the light.

The website states that there is daily housekeeping. I stayed for three nights, and never once had housekeeping refresh my room. (And no, I did not have the \"Do Not Disturb\" sign out. When I mentioned the lack of housekeeping, I was told that I \"must have had the sign out\".)

Not the happiest of stays.

Self

2/10

Poor

23 Jun 2026

Shiran

Room was dirty and smelly. Parking lot was dirty with dog waste at multiple places. Refrigerator was out of order. When I called reception they answered after multiple attempts but hung up.

I highly discourage customers to use this place.

Family

10/10

Exceptional

19 Jun 2026

Jess

Heads up: vouchers for the breakfast buffet were not included in the booking from Hotels.com; we needed to purchase the vouchers from the front desk in person.

Friends_and_family Family

8/10

Excellent

14 Jun 2026

Robert

Hard to get to because it's behind other buildings

Friends_and_family Friends

6/10

Pleasant

14 Jun 2026

Sammy

The rooms were clean and comfortable. On the first night we stayed only one elevator worked and we had a long wait to even be able to get to our rooms. The laundry room was inaccessible. On the way home a week later, our second stay there the elevator STILL didn’t work. Luckily the staff person Dante was incredibly kind and gave us a first floor room!!! For the money I would probably find somewhere else to stay.

Family_with_children

8/10

Excellent

09 Jun 2026

Robert

Breakfast bar is an extra cost of $9-$12 but was very limited. Excellent parking for trailers, lots of space. Hotel is popular with contractors.

Partner

10/10

Exceptional

07 Jun 2026

Kaela

Great service. Lady at front desk was easy going and so sweet.

10/10

Exceptional

31 May 2026

Gavin

Staff was very welcoming and informative

Self

10/10

Exceptional

29 May 2026

Josh

More than ample parking for whatever you're driving or towing. Hard to find in most places.

Partner

2/10

Poor

25 May 2026

Roberto

If you stay here make sure you check the water faucets in your room. We didn’t have hot water in the shower!! The staff were very slow in resolving the situation. In addition, all of our group’s key cards stopped working during the day. When I had the manager reprogram the cards I noticed she reprogrammed one card twice. I let her know and she was very adamant that she did two. Guess what…only one card worked! The restroom light in one of the rooms did not work. It was reported but never fixed. All the trash cans in the common areas were overflowing at all times. Very disappointed.

Friends

6/10

Pleasant

18 May 2026

michael

The pool was closed. The place smells too strongly of cleaning agents and disinfectant

Family

2/10

Poor

18 May 2026

Vanessa

the manager was hateful and would not give us a refund for the rooms as they were redoing the pool and the smell in the hotel was awful and my daughter and i have asthma and they would not credit the stay. WE DID NOT STAY THERE!!

Family_with_children

8/10

Excellent

15 May 2026

Coaina

This is our second time to stay at this property. This time our room was not vacuumed. Very good. There was paper in Kleenex pieces to the right of the bed. In the room we stayed in had a view of the outside decor wall. Yuck. Did not like that I could not bring my breakfast up to my room and eat. I didn’t have a lot of time and wanted to eat while I was getting ready. We were told we had to eat in the restaurant. Very disappointing. The other thing that I wasn’t happy with was that they would not take cash. I understand it as a safety issue, but that’s frustrating to me too.

Partner

10/10

Exceptional

10 May 2026

Dana

The room was spacious, clean, and the grounds were nice. They advertise electric vehicle charging but it is restricted to Tesla owners only.

Partner

8/10

Excellent

08 May 2026

Jamie

Room was nice and inside of the building was neat and clean. The grounds and parking area needed a little neatening / cleaning up.

Family

10/10

Exceptional

06 May 2026

Lynn

It's a great location, and the staff is very friendly!!!

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Lynn

Carlos provides excellent customer service!!!

Friends_and_family Family

8/10

Excellent

23 Apr 2026

Veronica

Breakfast being charged for what they have is ridiculous

Family_with_children

8/10

Excellent

20 Apr 2026

Carol

The staff was very helpful and friendly. The room was clean we stayed because of the Tesla Chargers and they worked great

8/10

Excellent

16 Apr 2026

Caitlin

The staff was friendly and helpful. The room was clean. But the bar was never open in the evening, and the pool had been closed by the city due to health hazards. That left me feeling uneasy about how clean things really were.

Family

10/10

Exceptional

15 Apr 2026

Ivory

Breakfast was over too soon

Partner

4/10

Poor

06 Apr 2026

Luis

We stayed here last July and were disappointed of the overall hotel conditions from the coffee to the room furniture being out dated and Wi-Fi being difficult to utilize

Family

10/10

Exceptional

05 Apr 2026

Heather

The staff were amazing!

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Anthony

Clean room and comfortable beds.

Friends_and_family Family

6/10

Pleasant

01 Apr 2026

Mark

Dated and worn. Needs an update. Charging $12.99 for a breakfast that should be free. No commercial coffee service. They were running two Mr. Coffee drip coffee makers that couldn’t keep up. No complimentary coffee in the morning like most holiday inn locations. Much nicer holiday inn express across the street. About the same money.

4/10

Poor

31 Mar 2026

Barbara

No free breakfast, coffee maker in room broken, no creamer for coffee in lobby. Not impressed with this property

8/10

Excellent

28 Mar 2026

Mary

No computers down

6/10

Pleasant

26 Mar 2026

Melissa

Traveling with my dog and was asked to sign the pet policy (as per usual). I asked the front desk agents where the designated area for dog walking is and neither knew. The reason for this was apparent once I found it - a minefield of dog poop of various stages of fossilization all along the side and back of the property. Apparently no dog owners pick up after their pets (understandable since no bags were stocked at the station) and I guess there’s no staff looking after the grounds.

Pet

10/10

Exceptional

24 Mar 2026

Oscar

Clean rooms nice environment

Family_with_children

10/10

Exceptional

23 Mar 2026

Chaz

I loved it

4/10

Poor

23 Mar 2026

Barbara

The tv had no signal. The coffee in the room was decaf and there was none available in the lobby. When booking, I failed to notice that I wasn’t across the street, where breakfast would have been included in the cost of the room. That one is on me, but I thought Holiday Inn provided breakfast, since it was at every other one I had visited, I believe.

Friends_and_family Family

6/10

Pleasant

22 Mar 2026

Miranda S

The check in was fine but the rooms looked dingy. There was no phones in the rooms, coffee pot did not work bed sheets wrinkled. There was so much noise I couldn't sleep

Self

10/10

Exceptional

19 Mar 2026

Cheryl

Beautiful hotel. Smelled good too!

Partner

10/10

Exceptional

19 Mar 2026

Roland

Coffee in the lobby was not available 3 out of 4 mornings.

The bar was not open any evening.

The parking lot is a pothole mess.

Get more staff.

6/10

Pleasant

15 Mar 2026

Jonathan R

This hotel is showing its age. Staff is usually friendly and helpful. Pet friendly, rooms are clean and beds are comfortable.

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Dianna

Nice room, nicer staff!

2/10

Poor

14 Mar 2026

Pablo

Do not stay at this hotel. Things don’t work. Things don’t get taken care of. One shouldn’t have to pay to stay here.

10/10

Exceptional

13 Mar 2026

Randall

Yes

2/10

Poor

08 Mar 2026

juan

Bathroom could had been clean better, hair all over and the room needed to be vacuumed!

Family

2/10

Poor

06 Mar 2026

Antwain

The fire alarm rang 8-10 separate times throughout the entire night

8/10

Excellent

01 Mar 2026

Brianna

The staff was very friendly. We only stopped for the night and it would have been nice to have free breakfast

6/10

Pleasant

21 Feb 2026

Neil

Rooms were good but the accommodations were not up to par. Nothing was operational. The bar was always closed and restaurant not serving. The ammenities were not really existant.

8/10

Excellent

13 Feb 2026

Nicole

Clean room, comfortable bed, nice quality linens. Parking lot has several Tesla chargers.

Business_and_leisure Family

2/10

Poor

02 Feb 2026

Shine

They wouldn’t let me stay when I go checked in so got a different hotel.

10/10

Exceptional

02 Feb 2026

Raquel

yes the check in attendant was very friendly and efficient. The room was welcoming and clean.

Business_and_leisure Family

10/10

Exceptional

19 Jan 2026

Jesus

Business Friendly

Business

8/10

Excellent

16 Jan 2026

Chevis R

Hotel was decent. Friendly staff

Business Self

10/10

Exceptional

13 Jan 2026

Elizabeth

Clean, staff are very welcoming and friendly!!!

Leisure Self

4/10

Poor

12 Jan 2026

Max

Check in was OK
did not have a bartender on staff so bar was closed.
Booking said breakfast was included in reservation. But. Sunday morning staff said I needed breakfast. Tickets did not get them because I booked with third-party. So zero amenities at this hotel.

10/10

Exceptional

07 Jan 2026

Abel

Breakfast was not free

Leisure Self

6/10

Pleasant

02 Jan 2026

Linda

There was a very small breakfast. Arrived downstairs before 8:00 and nothing was but cold food left

Partner

4/10

Poor

29 Dec 2025

David

Water wouldn’t shut off in the tub. Called the front desk after we plugged the phone back in. The desk guy said well the maintenance guy doesn’t come in until 8. Ok. But the hot water is running in the tub!?

8/10

Excellent

29 Dec 2025

Travis

A little out dated and didn’t seem clean

10/10

Exceptional

28 Dec 2025

YADANAR

Clean and service was amazing

6/10

Pleasant

28 Dec 2025

Stephen

Room was ok, shower had some kind of rust / greese on both front corners.
Had issues checking in as I still have a Amarillo DL. Was told that this hotel does not rent to locals. Had to provide another address otherwise I was not going to be checked in.
Was told that the owners did not like locals due to issues with locals in the past.
Would advise owners to find another field outside of hospitality. Can not judge a book by a cover .

Business_and_leisure Self

6/10

Pleasant

24 Dec 2025

Michael

One morning the sausage patties were basically inedible ... they appeared to have been gently cooked too long and were quite difficult to chew.

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

Kadimo

I booked this hotel for my sister right after she was discharged from the hospital, and I can’t say enough about the staff. They were incredibly sweet and genuinely caring toward her, which meant the world to both of us during a stressful time. From the moment I arrived, it was clear how concerned and attentive they were to her needs. Their kindness made me feel truly seen and supported, and it went far beyond what I expected. I’m so grateful for the compassion they showed—highly recommend this place for the people alone.

8/10

Excellent

16 Dec 2025

Stanley

,

2/10

Poor

11 Dec 2025

Mengqi

The room I got had fixed curtains. The parking lot lights were bright all night long, I wasn’t able to sleep.

Leisure Family_with_children

6/10

Pleasant

07 Dec 2025

James Lance

Mattresses were poor. Not very clean.

10/10

Exceptional

07 Dec 2025

Robert

Awesome stay

8/10

Excellent

05 Dec 2025

Charles

The whole hotel had a feeling of clean, well designed and well kept building. The bathroom is always the test area. Ours was very clean, it has a professional caulking job and there was no visible mold or weird odors.

Leisure Partner

8/10

Excellent

05 Dec 2025

Craig

The hotel is conveniently located to the freeway. It wAa well maintained.

Partner

6/10

Pleasant

02 Dec 2025

Micah

The shower curtain had mold. The fridge did not work. The breakfast was laying considering you pay 12.99 for it it was no better(actually worse) than some hotels with free breakfast. They WILL NOT let you take breakfast out to your room..hasto be eaten in the

10/10

Exceptional

30 Nov 2025

Abdiel

Staff. The lady at the guest check in was sensational and was a lot of help.

Leisure Pet

2/10

Poor

30 Nov 2025

Rhonda

Room next to me seems to be having a party banging children yelling for over a hour called front desk four times and invited them to the room to hear chaos going on. Also the comforter was stained on the bed. I would Not stay there ever again nor will recommend this hotel to my family and friends

6/10

Pleasant

26 Nov 2025

Catherine

Staff was great. However our 4th floor corner room didn’t have blackout curtains that fully covered the windows. We had sheer curtains that let in city light all night and blocked zero light in the morning. Really disappointing.

6/10

Pleasant

04 Nov 2025

Lori

The room was ok. Housekeeping did not clean my room even though I did not have the Do Not Disturb sign on. The breakfast buffet was pretty bad, especially for $12.99. I booked this hotel over some others because they said they had a restaurant/bar, but it was closed because of construction. Front desk staff on the night shift was less than friendly and seemed more concerned with watching videos on her phone. There were also a few little things that seemed very petty, such as I asked if I could have a plastic spoon from the buffet and was told that they're not supposed to give them out but they would make an exception for me. Really? It's just a plastic spoon, for heaven's sake. I didn't feel like they were very welcoming or that they appreciated my business. I won't stay here again.

8/10

Excellent

29 Oct 2025

cameron

Overall great stay

6/10

Pleasant

24 Oct 2025

Diane

Pool is closed

10/10

Exceptional

24 Oct 2025

Rosanna

Excellent hospitality

Breakfast was fantastic and fresh! The breakfast host, JP, was friendly, helpful and courteous, his hospitality was beautiful!!!
Staff at front desk were excellent!! I had a beautiful stay!! Pet friendly!!!!

Partner

4/10

Poor

16 Oct 2025

Erin

We booked for the hot tub and it was closed for our stay which was a huge disappointment and was not refunded

Partner

10/10

Exceptional

11 Oct 2025

Curtis

Quiet and clean.

Leisure Family

4/10

Poor

01 Oct 2025

Edward

The gym was closed and being renovated,trying to get in and out of parking lot was like being in a maze.The bathtub was not what i was looking for as we had to step in and out.I had my elderly mother and trying to get her into a bed 3ft off the floor was no fun.Also the room was very small not enough room for 2 people with luggage also no sink in the cubby hole with coffee maker.The tv had limited channels and remote batteries were no good and the remote was not connected to the tv.

Family

4/10

Poor

29 Sep 2025

Kathy

N/a

Partner

10/10

Exceptional

29 Sep 2025

Steven

Clean room, friendly staff and great location for our needs.

Business Friends

6/10

Pleasant

24 Sep 2025

Brighton

I didn’t like that I booked this place thinking it had a hot tub and then got surprised when we got there to see it’s being renovated. Overly priced hotel room for not having a pool/hot tub.

Leisure Partner

8/10

Excellent

10 Sep 2025

Mary

Staff was very friendly and helpful, room was nicely decorated and clean.

2/10

Poor

07 Sep 2025

Carol

I have stayed at this property while traveling through every year since it opened but this time was terrible. Breakfast now costs 13 dollars. The pool was closed by the health department. The bathtub was rusty. The towels were dingy. Holes in the sheets. Should I continue? Needless to say I will never stay there again.

Business Self

10/10

Exceptional

02 Sep 2025

Michael

Very nice and friendly

My stay was very comfortable. I appreciate that EV Charge stations are in the parking lot of this establishment.

Friends_and_family Family

4/10

Poor

31 Aug 2025

Jorge

I had to cut my stay short due to the condition of the property and several missing amenities. While most of the staff were kind and helpful, I did have an unpleasant experience with the older lady at the front desk.

Leisure Family_with_children

6/10

Pleasant

31 Aug 2025

Cynthia

Hotel stay

I chose the wrong hotel with no refund. Not worth the price for the condition of this hotel. Old and outdated. I would not recommend. Front desk and breakfast staff excellent customer service.

Friends_and_family Family

6/10

Pleasant

30 Aug 2025

DEICY

Leaking window

It was raining the day of arrival. Window was not completely sealed and was leaking. We stepped out for dinner, came back and noticed curtains had dry water stains and the furnace completely wet, and a puddle on the window. Dried the furnace with a towel, and placed it on the window to try minimize the water dripping sound.

Friends_and_family Family

10/10

Exceptional

18 Aug 2025

Nicole

No complaints

Self

4/10

Poor

18 Aug 2025

kim

use discretion

poor maintenance. for long time has this place run into the ground. Staff uses the carport for their own private parking. noisy at time from mechanical vibrations

Partner

10/10

Exceptional

12 Aug 2025

Liya

Parking is a bit crowded but our stay was great!! Conveniently located and also like that it has a bar and restaurant.

Leisure Family_with_children

2/10

Poor

08 Aug 2025

Ailey

We had 2 rooms, and they both smelled like mildew or something similar. There was also a loud vibrating/buzzing sound that kept me awake at night, probably the water heating system or something but it was bothersome nonetheless.
Also had to wait 15 minutes at the front desk just to check in because there was literally nobody there, which should be the bare minimum. very unprofessional.

8/10

Excellent

26 Jul 2025

Jeffrey

Staff was very nice, room was clean but TV did not work