France
, Montpellier 
Hei Pang Tommy
Our 6-night stay at the Alhambra Hotel was a rollercoaster of technical issues, severe privacy violations, and conflicting customer service experiences.
The Logistics & Maintenance Issues:
The room space is incredibly limited.
Day 1: The shower water completely shut down mid-use because the water heater reset. With no instructions in the room, we had to find staff to fix it.
Day 2: The electronic door lock battery died, trapping us outside for 30 minutes until staff could manually charge and reopen it. Furthermore, despite leaving the \"Do Not Disturb\" sign on, housekeeping entered and cleaned the room. We gave them the benefit of the doubt, assuming the sign had accidentally flipped when the fix the lock after we left.
The Privacy Violations:
Day 3: We carefully ensured the \"Do Not Disturb\" sign was properly displayed, yet housekeeping ignored it again. Not only did they enter, but they completely rearranged our personal belongings without consent. Our clothes were moved from the bed to a chair, and a heavy suitcase was moved onto a shaky, unstable luggage rack. Housekeeping flipped the orientation of the suitcase, causing the wheels to hit the bathroom door every time it opened.
Additionally, because the shower entirely lacks a shelf for toiletries, we had placed our body wash and shampoo on the floor. Housekeeping moved them to the top of the water heater where they were too high for me to reach. They even hid the provided room fan inside a closet drawer.
Guests arran
The Logistics & Maintenance Issues:
The room space is incredibly limited.
Day 1: The shower water completely shut down mid-use because the water heater reset. With no instructions in the room, we had to find staff to fix it.
Day 2: The electronic door lock battery died, trapping us outside for 30 minutes until staff could manually charge and reopen it. Furthermore, despite leaving the \"Do Not Disturb\" sign on, housekeeping entered and cleaned the room. We gave them the benefit of the doubt, assuming the sign had accidentally flipped when the fix the lock after we left.
The Privacy Violations:
Day 3: We carefully ensured the \"Do Not Disturb\" sign was properly displayed, yet housekeeping ignored it again. Not only did they enter, but they completely rearranged our personal belongings without consent. Our clothes were moved from the bed to a chair, and a heavy suitcase was moved onto a shaky, unstable luggage rack. Housekeeping flipped the orientation of the suitcase, causing the wheels to hit the bathroom door every time it opened.
Additionally, because the shower entirely lacks a shelf for toiletries, we had placed our body wash and shampoo on the floor. Housekeeping moved them to the top of the water heater where they were too high for me to reach. They even hid the provided room fan inside a closet drawer.
Guests arran
