Name: Drury Inn Suites Middletown Franklin
Address: 3320 Village Dr, Middletown, 45005, US

10/10

Exceptional

07 Aug 2026

David

The breakfast was great; better than most \"motel\" breakfasts!!!
The room was a good size and well equipped.

Family

10/10

Exceptional

06 Aug 2026

Kimberly

Everything was amazing…I thought we where just getting breakfast in the room rate…but to our surprise we also got 3 free alcoholic drinks each night of our stay plus free dinner and snacks…the menu changes every night and every morning and there is so much food to choose from…everyone and everything was amazing

10/10

Exceptional

05 Aug 2026

Ronald

Always clean rooms and friendly staff. Thank you.

10/10

Exceptional

03 Aug 2026

wayne

C

8/10

Excellent

02 Aug 2026

On

Overall the stay was great. However our carpet wasn't swept very well. When I was getting in my bed my feet had per fur on them. Also the corners has cob webs. The kickback was a little chaotic, had to wait in a lot of items. My suggestion would be have an extra person helping during that time. Breakfast was great. Hot and items were always fully stocked.

8/10

Excellent

01 Aug 2026

Diana

Staff was excellent and Joya tried to resolve the issues with the room but could only do so much. Property has good amenities for the price point it’s in. Evening snacks and drinks is a nice touch.
It is, however, an older outdated property. The bed was not comfortable, the AC unit was super loud and the refrigerator wasn’t cold at all. We were given a small refund and offered a different room but it wouldn’t really have been any different. This property would benefit greatly from an overall update and new mattresses. I was hoping for better but at least they seemed to care.

10/10

Exceptional

31 Jul 2026

Lesley

Everyone was. Eye friendly and accommodating. Breakfast was great and the staff was even better!

10/10

Exceptional

31 Jul 2026

James

Room was clean and bathroom was great with shower power! Nothing like a great shower after you've drove all day. Plenty of pressure and vert hot! Breakfast was excellent, love that they had biscuits and sausage patties to make a sausage biscuit sandwich. Potatoes and the scrambled eggs were really good also.

10/10

Exceptional

30 Jul 2026

dalton

Staff was amazing

10/10

Exceptional

29 Jul 2026

Robert

Great stay!

10/10

Exceptional

28 Jul 2026

Paul

Very clean, friendly front staff,,,
Would be nice if the Hotel had the construction crews park their long trailers and Utility trucks in the lit next door,,, was no parking for 3 of the 5 days we were there had to park away fron the hotel….

2/10

Poor

28 Jul 2026

Jewel

The room wasn’t very clean. They was orange chips on the floor. The light switch in the bathroom looked dirty, I used a Clorox wipe and it came clean. The beds were terrible and just not in our room, 7 other families said theirs was uncomfortable and saggy when they sat on them. Stay was very friendly and helpful. Breakfast was very boring only a banana and orange were available for fruit. Only 1 flavor of yogurt available. We all will not be staying there next year

10/10

Exceptional

28 Jul 2026

ANNA

the property itself was a little dated but the service was excellant!! Alex the daytime manager and Annie were very helpful. Breakfast and dinner were served at no extra cost and the food was pretty good. enjoyed our stay
Anna limon

10/10

Exceptional

26 Jul 2026

Everett

The room was clean and comfortable, the staff friendly a d helpfully, the breakfast amazing and the night ti.e snacks awesome

10/10

Exceptional

25 Jul 2026

Kaylee

Check in was easy, room was clean and AC worked great. Breakfast was yummy and the dining room was also clean. Will stay again!

4/10

Poor

24 Jul 2026

Deborah

The girl at the desk violated my ADA rights by asking way too many questions about my service dog. She asked me the service the dog provided and I told her she helped me with my medical conditions! Then she Started asking all about the dogs training and she didn’t see my dog or meet my dog. She was very rude telling me that I can’t bring my dog in the lobby area and put me on the 4thFloor I’m a room that had been saturated with air freshener. Also the room connected to another room. The room was ok as far as cleanliness. The evening meal was terrible. We ordered out. The breakfast was horrible we got there30 minutes after it opened. The coffee was gone the potatoes were gone the sausage was cold the eggs were almost gone they were dry. It was a terrible experience. There was no fresh fruit except hard shriveled up tangerines. I had a bagel. I will never stay at that hotel again .

8/10

Excellent

22 Jul 2026

Michael

Really enjoyed our stay at the Drury Hotel. The property was super clean, comfortable, and the staff was absolutely wonderful from check-in to check-out. The only tiny issue was that our mini-fridge wasn't cooling very well, but everything else was fantastic. Would definitely stay here again!

10/10

Exceptional

21 Jul 2026

carole

All staff members are exceptional. Friendly,helpful and make your stay here a great experience

Partner

6/10

Pleasant

21 Jul 2026

McKenzie

We love Drury. However, they have become meccas for families to bring their children, especially for sporting and other events. Parents are prone to allowing their children to swim in the pool and use the hot tub without parental guidance all the way until closing at 10:00pm. This includes the children yelling, running, screaming, splashing and all around making it impossible for adults to enjoy their stay. When staff asks the children to stop, only for the children to start up as soon as the staff leaves, is unacceptable. And parents are not being held accountable. Either Drury needs to set a time such as 9pm as the cutoff where it’s 21 and over for the last hour or they are going to lose paying customers and cause their chain to become a dumping ground for children when parents want to sit and play cards and drink and not pay attention to their children. Other guests getting splashed in a hot tub and having ringing ears due to children screaming in the pool area until 10pm is just not worth the money.

Partner

10/10

Exceptional

20 Jul 2026

Harold

The staff, meals and facility was great. Shout out to the following employee, The evening shift supervisor.
The only thing I did not like was the low height of the commode, as an elderly person it is not easy to get back up from the sitting position.

Family

10/10

Exceptional

19 Jul 2026

Amanda

The room was very clean and the staff was so friendly. We would highly recommend this hotel and will definitely stay again 😊

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Jena

The staff was very helpful and kind! The restaurant was a welcome perk. The food was very good! I didn’t get to enjoy all the amenities at the hotel this time but I’d love to stay again and explore the city! Haley was super helpful and super kind! Give her a raise!! Felt very safe traveling solo with my dog!

Self

10/10

Exceptional

16 Jul 2026

Madelein

This is the best hotel we’ve ever stayed at. Safe area. Amazing staff. Clean lobby. They had kick backs included in the stay. 10/10 recommend.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Amy

They try to make travel as easy as possible!

Family_with_children

10/10

Exceptional

13 Jul 2026

Oliva

Very good

Partner

10/10

Exceptional

13 Jul 2026

Hayward

We were very impressed at how friendly and professional the staff treated us. The property was in great shape and very clean. We will definitely be staying at this location in the future when we visit family.

Partner

10/10

Exceptional

13 Jul 2026

Michael

We had a wonderful today at the Middletown Drury hotel. We had our Springer doodle with us and she was accommodated nicely. The $50 a night pet fee was a little steep but we enjoyed our stay. The free breakfast was nice and the kick back happy hour was nice although we didn't really get to take advantage of it unfortunately.

Partner

10/10

Exceptional

12 Jul 2026

kenneth

Great Staff very Helpful

Partner

10/10

Exceptional

12 Jul 2026

Crystal

Great Stay! Good location and very clean!

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Joel

Great location. Close to the highway. Near shopping

Partner

10/10

Exceptional

11 Jul 2026

Marvin

The staff were very courteous and helpful. great place to stay and close to almost everything in Middletown.

Partner

10/10

Exceptional

11 Jul 2026

stacey

Very nice place

Partner

10/10

Exceptional

08 Jul 2026

elizabeth

Our stay at The Drury Inn was amazing the property was clean the handicapped room was perfect! The staff was incredible nice, polite, professional and above and beyond helpful!!! Especially Demetria, Allison and letesia I apologize for any spelling errors and hope these ladies know how much they were appreciated!!! From the time we arrived to checkout!!

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Dennis

We are on a trip seen this hotel went on line and made a reservation saved over $50.00 the pool and hot tub is super nice the dinner and breakfast was awesome.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Jennifer

When I arrived, the process was smooth and easy. Was very happy to see how clean the hotel was and my room itself. A rarity in most hotels I have stayed in past. Will come back again when I get a chance

Self

10/10

Exceptional

06 Jul 2026

Marvin

The staff were always willing to help and the room was clean and comfortable.

Partner

10/10

Exceptional

06 Jul 2026

Vern

Very nice hotel with top notch staff. There was a false fire alarm during our stay. The staff on shift did an excellent job of handling the situation keeping customers calm and informed and clearing it as soon as possible. This was my second time staying at this hotel for a business trip, I will be back in a couple of weeks for another business trip and will not stay anywhere but here. Highly recommend.

Business

10/10

Exceptional

30 Jun 2026

Kimberly

Never short of amazing. I drive from my city to theirs because they are the best. Im practically family I feel at this point. 1000/10 definitely recommend

Self

10/10

Exceptional

30 Jun 2026

Julie

We had a lovely quiet stay. Room upgrade when we arrived. Suite room was very move and clean. Comfortable bed. Pool and Hot tub were nice. Had a nice free meal and cocktails for dinner and hot breakfast buffet in the morning. Popcorn was a plus when we arrived!

Partner

10/10

Exceptional

30 Jun 2026

Kenneth

Excellent stay. My only issue was there was no flavored creamer for coffee in the mornings. Staff was very friendly and accommodating.

10/10

Exceptional

28 Jun 2026

Christine

We enjoyed the complementary 3 cocktails and food after checking in. They had a very good pasta with grilled chicken plus green salad, steamed vegetables, and soft drinks. The lady working their bar was so nice to all her clients as was the staff refilling food stations and cleaning the table. Even the manager was checking with all the guests at check in and in the dining area.
Breakfast was equallt good.

Rooms were clean & quiet. Landscape and outside seating was exceptional. Overall this was a great choice in an overnight stay.

Partner

8/10

Excellent

27 Jun 2026

Waldon

I compare all hotels to the average Hampton inn. This was slightly better but generally more expensive, so it should be

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Kimberly

Room was very clean and staff were helpful.

Family

10/10

Exceptional

26 Jun 2026

Tanya

Great value and really nice! Also pretty decent breakfast spread!

Family

6/10

Pleasant

26 Jun 2026

Jacqueline

The property was decent. We arrived late in the day so missed food and drinks. Popcorn was all put away. Breakfast was good the next day. My issue was check in. The girl was completely unfriendly and rude. I came with an Apple wallet ID and she could not accept it and said she would get fired. Even TSA accepts Apple wallet ID. She told me she asked her boss who said no but it was obvious she hadn’t spoken to her bc she came right back within seconds. Later on the office manager told me he had left a message only. My husband was with me but they couldn’t accept his either and we needed to updated the name which this front desk person also couldn’t do. It took us an hour to check in. The front desk person was terrible at customer service. The office manager was nice and did come in to get this squared away. Just seems like for it being such a big hotel company that it shouldn’t be this complicated. They should be able to take electronic means or have ways to resolve it without an hour, multiple phone calls, and a manager coming in. We aren’t staying at a Caribbean bungalow, it’s a Drury in middle town America. They kept saying they were worried identity theft and AI but apparently I can board a plane with my Apple ID but not stay at a Drury in Ohio. Odd and crappy for customer service.

Family_with_children

10/10

Exceptional

23 Jun 2026

Jeanne

Every person who worked there was friendly and nice. The room was nice, spacious and clean. Very comfortable bed and my partner and I both had a great night’s sleep. Definitely recommend it!

Partner

10/10

Exceptional

21 Jun 2026

Karen

I could go on and on about this place and how great it was from the moment I checked in! The young lady working Chatara and the manager Harold were the example of what Exceptional Customer Service looks like! Dinner was excellent as well and the 3 drinks included were a nice little perk! My room was upgraded at no additional charge due to something I didn’t ask I am assuming the one I booked online wasn’t available. My suite was flawless and larger than I expected and super clean & comfortable. The price was definitely higher than I’m usually comfortable paying but it was worth every penny and much deserved.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Shannon

It's a nice play to stay. Close to a lot of retail stores and restaurants. The breakfast and cocktail hour is the cherry on top. If I had to complain, it would be that when there's a kid's sporting event, the kids take over the hotel and the pool area. Overall I enjoyed my stay.

Family

10/10

Exceptional

20 Jun 2026

Betty

Everything was excellent. Especially the breakfast and dinner options.

Family

10/10

Exceptional

19 Jun 2026

joyce

Very nice place to stay. Always love drury

Partner

10/10

Exceptional

18 Jun 2026

Marietha

Excellent hotel and staff

Friends_and_family Family

8/10

Excellent

17 Jun 2026

Christal

Great stay for quick trip with family

Family_with_children

10/10

Exceptional

17 Jun 2026

Dennis

The breakfast bar and the evening kickback food bar,which includes 3 free drinks of your choice, was great. I suggest getting a room on the east side of the hotel away from Hwy 122 because of the traffic noises. Great hotel.

Partner

6/10

Pleasant

15 Jun 2026

Sean

Its good

Partner

10/10

Exceptional

14 Jun 2026

Carrie

Phenomenal property, everything was extremely clean. All staff super friendly. Food was sooo good and the drinks were just like I like them. Strong.

Family_with_children

10/10

Exceptional

12 Jun 2026

Jay

Very courteous staff both at check-in and serving breakfast. We normally use Hampton Inn for our travel and this was the first time we've ever stayed at a Drury. It won't be the last! Everybody seemed nicer here for some reason.

Family

10/10

Exceptional

08 Jun 2026

Sarah Tim

Our room was clean and spacious for our family of 6. We enjoyed the dinner and breakfast!

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

Bonnie

The room was so clean. All the staff were great. The lady that did the hot breakfast was incredible and offered to take our trash to the trash can. The lady who checked is in was friendly and she checked us in at the same time. I would recommend this hotel to everyone and we plan to stay here again.

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

Amber

Best hotel I've stayed at so far. Receptionists were amazing. House keeping was amazing. Chefs in the kitchen were amazing. Favorite parts were the pool, the kickbacks, the hot tub, and the hot fresh breakfast every morning. Will be staying here again!!

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

Jaime

We always enjoy the Drury and their Kickback and breakfast. The stuffed pepper soup was amazing. Unfortunately, we tend to travel during the middle of the week, so add getting a bit tired of the midweek menu. Perhaps mixing it up some might be good?

Partner

10/10

Exceptional

03 Jun 2026

Peggy

Excellent stay, comfy beds, great food! Pillows were very soft unfortunately.

Business Family

10/10

Exceptional

03 Jun 2026

Brent

Check in was quick and easy. The room was very spacious for the 5 of us. Breakfast was really good and everyone found something they liked to eat. The pool was clean and the kids enjoyed splashing around one evening. It is not too far from kings island and just one exit north of the Outlets. Definitely would recommend and plan to stay here when in the area again.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Cynthia

The staff was wonderful! Chatara could not have been more friendly and welcoming!

Friends_and_family Family

10/10

Exceptional

30 May 2026

Mary

We were tired after a long day on the road and were pleasantly surprised to find the hotel has free dinner and 3 free adult beverages included with our stay. It was a nice buffet and breakfast also was great. Room was large and clean and staff friendly and grass. Good price for a place right off rt 75. Would not hesitate to stay there again or recommend.

Partner

10/10

Exceptional

29 May 2026

Bob

People were noticeably friendly

Partner

10/10

Exceptional

28 May 2026

Connie

Friendly staff. Like the security of having to use room card to end after hours.

Partner

10/10

Exceptional

28 May 2026

Apryl

Our room was perfect! It was very clean, the beds were comfortable, the whole Hotel was very up to date and clean. The staff were all friendly and accommodating. This was our first time staying at a Drury and it is now a brand I will search out in my future travels!

Friends_and_family Family

8/10

Excellent

27 May 2026

John

Good stay. Food was good. Only one elevator so it runs slow.

Friends_and_family Family

10/10

Exceptional

27 May 2026

Candace

We love Drury because the rooms are always clean and no mold in the bathrooms. We enjoy the Kickback dinner and the free breakfast so we don't have to find a restaurant to eat at. And I enjoy getting in the hot tub/jacuzzi by the pool to relax after a long drive!

Partner

10/10

Exceptional

27 May 2026

Ashley

Absolutely wonderful place to stay! Staff is so friendly and wonderful! Will stay here again! Angela is the sweetest lady, I appreciate her kindness and friendless at check in.

Partner

8/10

Excellent

26 May 2026

Wendy

Very clean room, breakfast was awesome, staff were great. Hot tub and pool area were too small for the size of the hotel. We didn’t get to use it because of so many children in both the pool and hot tub. Nice area around the hotel. Thank you

Partner

10/10

Exceptional

26 May 2026

Brian

The best . Staff was professional. Clean. Will come back.

10/10

Exceptional

26 May 2026

Rhonda

Breakfast and night snacks great. No need to go anywhere for dinner. Staff very nice and friendly.

Pool and hot tub busy but to be expected.

Family

8/10

Excellent

25 May 2026

Dennis

Loved the location, the breakfast and the staff. Th mattress was a bit bouncy and needed more padding.

Partner

10/10

Exceptional

25 May 2026

Ashwani

Excellent service, clean room

10/10

Exceptional

22 May 2026

Rosa

El servicio muy profesional y atentos

Family

10/10

Exceptional

22 May 2026

Jennifer

Friendly staff, great breakfast.

Partner

10/10

Exceptional

20 May 2026

John

The bed was very comfortable.
Nice, clean hotel .
Would stay again .

Partner

10/10

Exceptional

20 May 2026

Barbara

We enjoyed the area and how kind and professional your team is
Looking forward to returning to this location

Business

10/10

Exceptional

18 May 2026

Loretta

We had to change hotels from one that I won’t mention to this Drury Inn and paid only $30 more for an amazing upgrade!! A nice evening meal was included between 6:00-7:30pm. Breakfast was very good. The best biscuits and gravy I have ever had in a hotel. I like them crispy. Friendly staff and very clean room. The room had a nice neutral smell - not strong with air freshener or cleaning products. Just clean. The bed was very comfortable. Most beds in hotels are a bit too firm for me, but this was perfect. I have never been disappointed in a Drury Inn. And this one was exceptional!

Partner

8/10

Excellent

18 May 2026

Noel

Pros: very clean, staff were all very friendly, free supper and breakfast with a nice variety, quiet, many restaurants and stores in the area.

Cons: one elevator for 5 floors, the pool was indoor/outdoor and not heated so cool for May weather.

Partner

10/10

Exceptional

16 May 2026

Taryne

Rooms were very clean and had everything we needed. Breakfast bare was magnificent, hot and lots of choices. All staff were very friendly. The kitchen staff was especially friendly and concerned that everything was what we had expected. Our first time at Drury but not our last. We have already told many how we enjoyed our stay.

10/10

Exceptional

16 May 2026

Linda

Great place to stay!

10/10

Exceptional

15 May 2026

Maggie

Clean room, amenities all working, fabulous breakfast and happy hour food. This was my first Drury stay and I will be back!

Friends

10/10

Exceptional

10 May 2026

Michael

Cry good and friendly staff, room was great and the free food was excellent!

10/10

Exceptional

08 May 2026

Steve

The usual Drury Inn we have come to expect. Everything was great!
Note: if booking thru Hotels.com and they have an option for breakfast don’t pay the extra. The hotel staff said that every reservation includes the kickback (drinks and dinner) and breakfast

Partner

10/10

Exceptional

27 Apr 2026

Rebecca

Breakfast and Dinner Hors d'oeuvres were always fresh and amazing. The adult cocktails were delicious too. Staff went above and beyond helping us.. Would GLADLY stay again!

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Kyle

Our check in was fast. Safe environment. Clean room with white spotless sheets. Breakfast was delicious, fresh, with a lot of choices. Noise from the highway was able to be heard but bearable with the air conditioner or tv on so it wasn’t a problem.

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

Kimberly

Thanks for the stay…………..

6/10

Pleasant

20 Apr 2026

Hillel

Hot tub was out of order, no hand lotion in the rooms just bar soap and dispensers in the shower for shampoo, rinse and body wash.

A little disappointed for the price as well as no bottled water in the rooms. Nothing that I was used to when reserving a nice hotel.

Partner

10/10

Exceptional

19 Apr 2026

Christopher

Rooms need lamps/outlets updated to allow usb plug in. Smart TVs would also be a nice touch. Had a small issue with the room that the GM personally addressed. Dinner was lackluster, but for something that’s free it’s serviceable. Staff an the overall property were both A+ though

10/10

Exceptional

17 Apr 2026

Cheryl

Very clean and comfortable. Nice breakfast. Would stay there again.

Partner

10/10

Exceptional

17 Apr 2026

Jackie

Hot tub was broke, pool is always cold, food is okay. Staff are awesome. Very clean!

Friends_and_family Family

8/10

Excellent

16 Apr 2026

Scott

Breakfast and dinner bars were great!!

Family

10/10

Exceptional

16 Apr 2026

Matthew

We only stayed for one night to break up a 9 hour drive. For just that one night, we were very impressed with the cleanliness and staff. Breakfast the next morning was very good and exceeded our expectations. We will definitely will be staying with Drury again.

Friends_and_family Family

2/10

Poor

15 Apr 2026

Brandon

Pre booked a certain room, got there to be told the room I booked was not available, then was offered a DOWNGRADE, which I considered, til I took a look in the room and it was disturbing! The pool nor the hot tub was in service, which was part of my options in choice for the hotel I wanted. Staff was very polite and helpful.

Family

2/10

Poor

14 Apr 2026

Thomas

MIXED UP OUR BOOKING HAD TO FIND ANOTHER HOTEL TO STAY AT HOTELS.COM WEBSITE SCREWED UP THE CHECK IN DATE

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Cassandra

Nice

10/10

Exceptional

11 Apr 2026

Timothy

Excellent fresh breakfast.

8/10

Excellent

10 Apr 2026

Brandon

The front desk staff could definitely benefit from additional customer service training. While some interactions were fine, one particular staff member—an older woman working the front desk—was consistently unpleasant and took away from the overall experience.

On a positive note, the food options were a highlight. The availability of a buffet was convenient and appreciated, and the manager seemed to make an effort to maintain consistency in that area.

Unfortunately, the service at the front desk overshadowed the positives.

Partner