Name: Comfort Suites Mason Near Kings Island
Address: 5457 Kings Center Drive, Mason, 45040, US

6/10

Pleasant

18 Jul 2026

Chelsea

The room was fairly clean, small stains on the duvets, pillows lumpy, hair in the bathroom floor. The worst part of our stay were the people around us slamming doors all night and you could hear the people above us walking around. So, I was up until 230 in the morning because of how noisy it was. The pool looks like a lagoon green/yellow and very cloudy. I wouldn't get in it but there were kids in n out of course. I didnt have much interaction with the staff and didn't make it to breakfast but it wasn't a terrible place to stay but there is definitely some wear on the rugs etc. They could work on a few things!

Friends_and_family Friends

10/10

Exceptional

17 Jul 2026

kyle

Very acceptable good place to stay

Friends_and_family Family

6/10

Pleasant

16 Jul 2026

David

Overall appearance is below average. This place could use maintenance virtually everywhere. The room wasn’t cleaned well and it showed, from the dirty food tray next to the microwave to the grime in the shower, to the white stains on the brown sofa, to the soiled carpet, the paint issues, green swimming pool water, and musty dirty smell in the room when you first enter the room.

I rejected the first room and staff tried to get me to stay saying that smell was normal. The second room was slightly better, but the front door was very hard to push open as it was stuck in the door jam. Also the bathroom door scraped the floor hard when opening it, to the point my wife needed help closing it every time she used it. Also staff claimed the pool just looked green due to the paint color. I have pictures of everything. You get what you pay for here, which is why I didn’t give it one star.

Family_with_children

2/10

Poor

14 Jul 2026

Vanessa

Do not go to this Inn unless your okay with smelly rooms, smelly elevators, smelly hall carpets, and poor cleaning. I cringed the moment we walked into the Inn. I wanted to walk out and book at the Renaissance across the road. Never have I been in an Inn that was this unclean. Toilet was nasty and the shower didn't work properly. Kids was over our room and they ran practically all night, just making noise. Enough to where I had to go downstairs and complain. The pool was small and the water was merky. Yuck!!! My kids wasn't getting in that. The only perks was that Kings Island was up the road and resturants were within walking distance or drivable. Never again! Only 5 starts hotels from here on out.

Family_with_children

4/10

Poor

14 Jul 2026

Zane

Bathroom was disgusting pee over the toilet and the staff thought that it was ok

Friends

6/10

Pleasant

13 Jul 2026

Bronson

The room was ok but not in the best of conditions. There is no room service, as advertised, unless requested. Upon arrival, we had no soap in the dispenser, but we did get that taken care of the next day. Breakfast was a hot mess. Tables were messy, waffle mixture going everywhere, and not a large selection.

The best part of the hotel is its proximity to Kings Island. It was very convenient for us as we stayed 5 days.

4/10

Poor

08 Jul 2026

Stephanie

The bathroom was nasty in our room the toilet was not cleaned shower still had hair in it from the previous guests. The air made a noise the whole time it was on. It smelt like mold and mildew the floors had a weird sticky feeling to them. The staff was nice at the front desk and was very convenient to be right next to kings island. You definitely get what u pay for cheap hotel. I would have thought better of a comfort inn thou I’ve never stayed in one bad before.

Family_with_children

8/10

Excellent

06 Jul 2026

William

The breakfast was really good & the man that worked the breakfast bar was very attentive!

Family_with_children

6/10

Pleasant

05 Jul 2026

Chad

No

2/10

Poor

02 Jul 2026

Glorymar

Be careful when you rent this hotel record videos before entering the room and before leaving because they charged a pillow 53 dollars when I didn't take any and I told them that they were on the sofa and they haven't done anything I contact them and they give excuses to call later just be careful thank you

Friends_and_family Family

4/10

Poor

02 Jul 2026

Katherine L

Stayed for four nights, didn’t have room service one time. Had to go down to ask for more towels and trash bags. The bathroom wasn’t cleaned and there was urine and hair on the side of the toilet. Shampoo/conditioner/body wash bottles were practically empty.

Family_with_children

10/10

Exceptional

28 Jun 2026

Stephanie

Check in employee was delightful with a great sense of humor and very kind.

Family_with_children

10/10

Exceptional

28 Jun 2026

Nathaniel

Vert relaxing! A must visit.

Family_with_children

6/10

Pleasant

27 Jun 2026

Patrick

Everything was okay. Just a quick stay after Kings Island. Pool could use some paint/maintenance.

6/10

Pleasant

27 Jun 2026

ashley

The overall stay was good.

10/10

Exceptional

24 Jun 2026

Sean

Well maintained Hotel food was great staff was great and the stay was great. Highly recommended to stay here very clean

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Kelly

Breakfast options very limited. Location great if going to Kings Island. Several close food options

Friends_and_family Family

6/10

Pleasant

17 Jun 2026

Stacie

It was ok for an overnight stay. There was an odd odor in the room. It looked old & run down. The pool area was really hot, but the water was freezing.

Family_with_children

4/10

Poor

14 Jun 2026

Marissa

The pool was dirty, our room had dirty baseboards, the bathroom needed scrubbed, and we had to ask for new towels. We were told to just set our dirty towels on the floor outside our room and we would get clean towels.

4/10

Poor

14 Jun 2026

Starr

The pool looks like it has never been cleaned. The door key would malfunction every other time it was used. Room was clean. Staff could be friendlier.

Family_with_children

2/10

Poor

09 Jun 2026

Rodney

So I left my $1,100 CPAP in the hotel room I called them and they said that they had it in their possession and informed me that I needed to purchase a shipping label and they would ship my package so two days later I have still not received my package UPS says they never received my package and canceled my shipping label which now meant my package was no longer insured. I called the hotel to see if maybe they dropped it off at a non-UPS carrier they are no longer accepting my phone calls they are hanging up on me. And so now I have no idea where my package or what happened to it. Horrible communication, Liars not to mention the fact that I saw a roach there and I STILL WASN'T going to leave a bad review because they were nice people.

Friends_and_family Family

6/10

Pleasant

08 Jun 2026

Katherine

Starting off we were assigned a room the staff was still in cleaning. They were flustered and rushed to complete. There was hair throughout the bathroom. The breakfast was not good. Hot items weren’t very hot and the coffee is just hot black water that tastes awful. Witness the breakfast attendant yell at a guest at breakfast when she accidentally dropped her eggs at the buffet. Did not offer to help her clean up, threw his hands in the air yelled “What is wrong with you!” And walked away. Very rude and unprofessional. Location to Kings Island is the only positive for this hotel. The beds are lumpy and uncomfortable and the noise of the hallway comes right through. My room door was a struggle to lock and I had to lift the door to get it to close all the way. Very disappointing stay overall.

Family_with_children

6/10

Pleasant

08 Jun 2026

Katherine

The AC did not work well and the room was very humid. There were items from previous guests in the drawers in the rooms and the armoire had a unique smell (perhaps from being closed in such a humid space). The worst thing, however, was the heavy potpourri used in the lobby and main dinning area. I'm not sure what they were trying cover up, but the fragrance made me feel ill. There was also only one elevator and it was REALLY slow. Not sure that I would stay here again.

Friends_and_family Family

2/10

Poor

06 Jun 2026

Jennie

Lets start with the day we arrived. The hotel was dirty the room was not cleaned and staff were rude I asked for pillows and a vlanket as there were none in the room i was greeted with visible frustration and tikd they didnt have extra so I had to buy a blanket for the couch. There was trash in the hall way. The pool was dirty. I watched the cook sneeze and cough on the breakfast and the elevator license was expired. This was such a horrible stay and experience I have Never stayed at one of your establishments and been treated so poorly. There was so much I took pictures please contact me

8/10

Excellent

03 Jun 2026

Matthew

B level clean, location amazing, breakfast decent. Price great. Bed and pillows very comfortable.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Jessica

Clean room. Friendly staff

2/10

Poor

29 May 2026

Lacey

We had a horrible experience with this hotel. We booked our trip through Expedia for a relative's wedding. Upon arrival the hotel claimed to never receive the funds from Expedia and forced us to pay them directly at a higher rate than Expedia. Went back and forth with the staff and Expedia support. Whole trip was ruined. Expedia came through in the long run and refunded our original price.
Hotel staff barely spoke english and hardly answered the phones when Expedia would call to resolve the issue. Bathroom had mold on the floor by the tub. Hotel overall felt very dirty. Pool water looked like a pond. Will NEVER stay here again! Better off sleeping in your vehicle.
To be clear this has NOTHING to do with Expedia and EVERYTHING to do with this hotel! Horrible Experience!

Family_with_children

8/10

Excellent

26 May 2026

Shanita

Close by restaurants and Kings Island

Family_with_children

2/10

Poor

26 May 2026

Luke

This hotel was very very rundown. First off, the hallways are very eerie with major stains on the carpet and lots of flickering lights. The rooms are incredibly run down with lots of stains and scum, particularly in the bathroom. The floor in the bathroom was warped and the door wouldn’t even close, and the keycards almost never worked. The elevator broke down and the entire hotel smelt like a mix of potent food, body odor, mold, and cheap air fresheners. Don’t even think about going into the pool as it is green, and I was too scared to eat the breakfast. The lady at the front desk was very friendly and while the building sucks, the proximity to kings island is unbeatable. Just stay at the residents inn by Marriott in the same complex.

Friends

8/10

Excellent

20 May 2026

Andrew

Descent place to stay near Kings Island. Would plan a stay again to come back. Had morning breakfast which was nice. Parking was good.

Family_with_children

6/10

Pleasant

17 May 2026

Michael

Tub faucet was coming off wall when you turned the shower on ac was set at 62 and room never got cooler than 76

Family_with_children

6/10

Pleasant

15 May 2026

Erica

Pool needed chlorine. Nice staff. Need of updates

Friends_and_family Family

6/10

Pleasant

15 May 2026

Sera

The hotel is close enough to kings Island that it was exactly what we needed for the weekend,staff members were polite however parking was very limited. Rooms were kinda small we reserved queen sized beds were small

Friends_and_family Family

10/10

Exceptional

14 May 2026

Jose

Great place to stay

Family_with_children

6/10

Pleasant

11 May 2026

Larry

The motel was easy to find. Personnel could smile more. Second morning breakfast was not being attended to. People were there and breakfast items had run out. We had trouble with the lock on the door. It was not a bad two day visit. Just average. We would return.

Family

6/10

Pleasant

10 May 2026

Virginia

Property is badly in need of renovation. It was fairly clean, but tired and seedy. Pool is small. Parking is good, and there are two restaurants in walking distance.

Partner

10/10

Exceptional

06 May 2026

Amos

We were there for the opening weekend, the breakfest was completely empty the first morning. But they later refilled. All in all, it was good. Took like 3 minutes to get to and from kings island.

Friends_and_family Family

2/10

Poor

26 Apr 2026

Thomas

The property is old, the rooms smell like mildew, and was over priced. I would never stay here ever again.

6/10

Pleasant

17 Apr 2026

Jeffrey

This hotel was ok. We were expecting a little nicer since we went with the more expensive hotel, so we were a bit disappointed with the upkeep of the rooms. The shower looked very old and rusty in areas, the hallways had a strange odor, and the breakfast left much to be desired. On a positive note, the rooms were very spacious and seemed to be clean. The sheets were very wrinkly and had some staining, but I think they were clean. Several of the outlets next to each bed were either inaccessible, too loose to use, or didn't work. Overall, it was ok. I wouldn't stay again, but it worked as a quick overnight stay during our trip.

Family

8/10

Excellent

15 Apr 2026

Shiela

Clean room. Polite staff. Breakfast was so packed we couldn't get in

6/10

Pleasant

08 Apr 2026

Melissa

They pool needs a good cleaning , not just chlorine tablets throw in it, needs emptied out in a good scrubbing the water looks green

8/10

Excellent

05 Apr 2026

Anthony

Great Location Near Park. Very affordable and clean.

Family_with_children

6/10

Pleasant

28 Mar 2026

Christy

Parking was simple. Did not chance the breakfast. The shower was absolutely gross. The room heat was set to 64 degrees and it was still running and extremely hot all night.

Friends_and_family Family

8/10

Excellent

28 Mar 2026

Craig

Room was clean althouth there was a musty odor Staff was pleasant. Scrambled eggs had old eggs mixed in with new eggs, by the looks of them

8/10

Excellent

26 Mar 2026

Gerald

Close to food

Self

10/10

Exceptional

25 Mar 2026

Guy

Clean

Family_with_children

8/10

Excellent

10 Mar 2026

Matt

Hotel was ok.

Friends_and_family Family

6/10

Pleasant

08 Mar 2026

Demetrius

Walls were fairly thin. Can hear a lot of whats going on. Pretty decent for the price.

Partner

6/10

Pleasant

07 Mar 2026

Jaden

Won't stay here again

Partner

2/10

Poor

28 Feb 2026

Darlene

That pool was absolutely disgusting and slimy - I booked at this location because of the pool. Then you had 3 men drinking beer in the stairwell being loud.

Family_with_children

10/10

Exceptional

19 Feb 2026

Burton

Clean

Family_with_children

8/10

Excellent

15 Feb 2026

Katelyn

Worth the price per night but the water in the pool was super cold as was the pool room itself

Leisure Family_with_children

10/10

Exceptional

27 Jan 2026

Mike

The room was clean and the staff was very professional.

Business Self

8/10

Excellent

25 Jan 2026

Denise

They are very friendly and the breakfast offering is nice. The room is always clean.

Leisure Partner

10/10

Exceptional

20 Jan 2026

Raekwon

The desk staff were great!!

10/10

Exceptional

07 Jan 2026

John or Melissa

It was convenient

10/10

Exceptional

05 Jan 2026

Junerose

The rooms were clean & breakfast was good . The kitchen lighting was poor.

Leisure Partner

8/10

Excellent

05 Jan 2026

Katie

The rooms were super nice great breakfast my only complaint was the pool wasn't very clean and smelled like mildew so if your not going to swim in pool it's a great hotel

Leisure Family_with_children

8/10

Excellent

04 Jan 2026

Nicole

The bathroom could use scrubbing on the tub

Leisure Partner

10/10

Exceptional

01 Jan 2026

Alioune

Very nice cool quilt clean
Team members are very nice respectful helpful I forgot my wallet there they find it for me
Thanks so much

10/10

Exceptional

30 Dec 2025

Shelly

This was my second time to stay here. I like it because it’s comfortable and quiet. The staff are friendly.

Leisure Self

4/10

Poor

28 Dec 2025

Linda

The whole hotel appeared neglected. The only positive was the mattress on beds were comfortable but the foldout bed mattress was not. There was stain in sheet. The furniture was old and nicked. The toilet paper holder was broken. The pool looked nothing like the picture. Would not stay again.

Leisure

6/10

Pleasant

27 Dec 2025

Shuntele

Served its purpose for an overnight stay that included breakfast buffet and an indoor basic pool. The hotel room itself needs a true deep cleaning. We opted out of showering because the shower head was eroded and gross and the toilet seat had old urine stains where the lid folds and smelled horrible. Plug outlets were hit and miss. Side door that is supposed to be secure is broken so anyone has access to the hotel at all hours without having to pass the front desk.

Leisure Family_with_children

6/10

Pleasant

22 Dec 2025

Tiana

The mattress was a little lumpy, and the toilet paper holder was broken in the bathroom. There were stains on the comforter.

Leisure Family

8/10

Excellent

09 Dec 2025

Amanda

The hotel is in a good location with restaurants around it.

10/10

Exceptional

07 Dec 2025

Shannon

I felt safe. The heat was almost too hot.

Friends_and_family Family

8/10

Excellent

06 Dec 2025

Karen

The room was clean and comfortable. The staff was very friendly. Parking was easy. Appreciated the hot water at 8:30 am. Very close to our destination. Breakfast was varied and tasted good. We wish breakfast was available until 9:30 as we had a late night at Kings Island. The heat/ac was a bit noisy but not if you sleep with a fan noise at home. Good choice at this price point.

6/10

Pleasant

02 Dec 2025

Joel

Adequate but some oddities.

Leisure Self

6/10

Pleasant

16 Nov 2025

DonnaMarie

It was a good one night stay, but could be cleanier. Also was musty smelling.

Friends_and_family Family

10/10

Exceptional

15 Nov 2025

Caitlyn

We enjoyed our stay here and our room was very clean. The young man at the front desk was very nice and changed our room at the last minute for us with no issue. We will be back!

Family_with_children

6/10

Pleasant

01 Nov 2025

Vera

Staff was kind. Blackout curtains in room were broken. Pool needed some attention.

Leisure Family_with_children

6/10

Pleasant

31 Oct 2025

Aaron

Staff could be friendlier. They also did not advertise that there was a damage deposit of $100.00. No where online stated anything about a deposit for that.

Friends_and_family Family

6/10

Pleasant

31 Oct 2025

Angelia

Cleanliness and maintenance.

Friends_and_family Family

10/10

Exceptional

28 Oct 2025

Jessica

The staff was amazing and the place was nice

Leisure Family_with_children

2/10

Poor

27 Oct 2025

bobby

I am being denied my prepaid room at this location

8/10

Excellent

24 Oct 2025

James

Very good

Leisure Family

6/10

Pleasant

20 Oct 2025

Renea

The rooms are clean but dated. I nearly pulled the bathtub faucet off when I took a shower. It wasn’t anchored to the wall at all. Water sprayed from the spout even after pulling the knob up for the shower. We were also charged an additional $150 for “incidentals”. Not sure what in the world would have been worth an additional $150 between the two rooms. Staff was friendly but probably won’t be staying here again.

Leisure Family

6/10

Pleasant

19 Oct 2025

Ethan

Was easy to get to the room. Nice all around but could be a little cleaner in the bathroom. There was some mold in the corners and around the edges of the shower. It also wouldnt hurt to have a little bit newer tv but could have been way worse, it was quiet and everything was wiped down well and vacuumed and dusted.

Leisure Partner

8/10

Excellent

19 Oct 2025

james

Good breakfast
No one ever at front deck
Key card issues everytime went to room

4/10

Poor

19 Oct 2025

Kristen

dirty rooms (hand prints, splatter on the walls, black grime, stained bedding), the pool had a bad odor, breakfast most items were old (wrinkly apples, beverages empty, only one waffle maker working) the worker refilled sausage links with ice cold links.

Leisure Family

8/10

Excellent

18 Oct 2025

Ronald

Clean room, good service, comfortable stay.

Friends_and_family Family

6/10

Pleasant

15 Oct 2025

Michael

The bathtub had mold on the inside edges. It was clean, but the whole place was old. The food in the morning was all all right not great. The pool very small workout room was missing things overall. It was exactly what I needed for what I needed it for.

Business_and_leisure Self

8/10

Excellent

12 Oct 2025

Amanda

Check in was quick and easy. Hotel room was clean. Breakfast was a standard variety including scrambled eggs and sausage.

Friends_and_family Family

2/10

Poor

12 Oct 2025

Katherine

Stay elsewhere

The rooms was disgusting! The shower, wifi, door to the room, and elevator did not work for our entire stay. Staff was less than. Would NOT recommend!

Friends_and_family Family

4/10

Poor

12 Oct 2025

Melissa

Rooms were decent.
Elevator either gets turned off each night, or magically ‘breaks’ til the next morning when staff needs to use it.
Of the 2 door key cards we had, one had to be reactivated once, the other one had to get reactivated 3 times during a 2 night stay.
Nice enough hotel with friendly staff and decent parking. I would recommend a room on the 1st floor due to the elevator “situation”.

Partner

2/10

Poor

12 Oct 2025

Susan

Was average as far as cleanliness but comfort and service were horrible we want a full refund!!! They advertised wifi but the wifi did not work for anyone in the room the entire time! Spoke with front desk about fixing the wifi they said there was nothing they could do

10/10

Exceptional

11 Oct 2025

Brett

good hotel

Leisure Family

8/10

Excellent

11 Oct 2025

Joseph

Yes

Friends_and_family Friends

6/10

Pleasant

05 Oct 2025

Fahmi

They are ok

10/10

Exceptional

05 Oct 2025

Joey

Great!

8/10

Excellent

04 Oct 2025

CHRISTINA

The room was clean. Comfortable beds. The breakfast buffet was a bit lacking. Could have had more options.

Leisure Family

10/10

Exceptional

01 Oct 2025

Joanne

Property was clean and the parking lot was well lit. Friendly staff at check in and breakfast. Our room was clean and beds were comfortable. Making our visit an enjoyable experience.

Leisure Family

8/10

Excellent

29 Sep 2025

Dirk

Room clean
Staff A+

10/10

Exceptional

27 Sep 2025

David

Perfect for a Kings Island trip

2/10

Poor

27 Sep 2025

Jason

I have NEVER wrote a review, good or bad for anything but this was one of the worst experiences I’ve had staying at a hotel and we are frequent travelers.
1.The side doors from the outside of the hotel DO NOT LOCK, making us feel unsafe.
2.The pool door DID NOT LOCK. My 2 year old could have opened the pool door. She could have easily ran in there on her own.
3.To save money they turn off the lights in the pool and don’t turn them on unless you ask them to.
4.As soon as you walk into the room there is an awful musty smell and they do not have the air turned on. If we didn’t bring our own fan to help circulate the air it wouldn’t have been cool enough in there until the next morning when we were ready to leave.
5.My 2 year old wouldn’t even eat their eggs at breakfast they were so bland.
6.The shower was so disgusting. There were black splatter spots on the wall and I could have sworn it was a stain and there was no way it could come off. It wiped right off, I don’t think they clean the showers.
7.The toilet paper holder was barely attached to the wall.
8.The tv remote was broken
9.The complimentary water was absolutely disgusting. I thought I was drinking straight chemicals. It’s definitely not filtered.
10.The carpet and the couch in the room were also musty and just gross.

Friends_and_family Family

8/10

Excellent

24 Sep 2025

Melinda

Great place to stay after a day at Kings Island

Friends_and_family Family

6/10

Pleasant

24 Sep 2025

Tracy

It does the job

Room was clean. Staff was polite. Outlet by bed was not working, so everone was scrambling to find a place to charge electronics after a full day at Kings Island. Breakfast was quick to run out before staff could restock and congested for crowd size, but food was okay. Good place to lay your head for the night.

Friends_and_family Family

2/10

Poor

22 Sep 2025

Dmitri

Terrible. Everything old, broken and dirty

Business_and_leisure Family

4/10

Poor

22 Sep 2025

Jennifer

I have stayed in many Comfort Inn properties over many years. Unfortunately, this particular property is by far the one that least exceeded my expectations given the specs given.

The property is frankly dirty- from the rooms to the exterior.

10/10

Exceptional

22 Sep 2025

Wendy

Everything was clean. The staff was wonderful and friendly.

Leisure Family